Related
Hi all.
Just got a JasJam about 2 weeks ago.
I am have a problem with the touch screen.
After about 5 mins of use the touch screen slowly gets more and more unresponsive untill it stops working.
If i remove the battery and let the phone sit for a couple of minutes then restart it the touch screen would start working again. But for only 5 mins.
Is this what everyone is refering to as problems with Screen Allignment or do i have a bigger problem.
Does anyone have any suggestions on how to fix this problem.
Thanks
Travis
Personally i would do i hard reset and not install any additional software to see if you have the same problem. If yes, then its hardware problem and needs to be sent in for repair. If not, then install your programs back one by one to find the culprit.
S.K.
EDIT: Ensure you back up your data before performing a hard reset. You will lose all information stored on the phone.
Silent_Killa's advice is what I would do. Might try uninstalling apps one by one first??
This is NOT the screen alignment issue - I don't think. It depends if the screen responsiveness going off is actually at the point at which you tap the screen is not matching where the screen responds?? In other words it does respond but not at the location you tap. If this is happening then it is the SA issue, but if the screen does not respond in any way to taps then I doubt it's the SA problem - though could well be a digitizer issue.
I have not searched, but a week or two weeks ago an identical problem was posted by someone else.
If a hard reset does not cure this I would suggest a return as soon as possible.
Mike
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Saber_007 said:
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Click to expand...
Click to collapse
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Touch screen do not respond
mikechannon said:
I have not searched but a week or two weeks ago an identical problem was posted by someone else. If a hard reset does not cure this I would suggest a return as soon as possible.
Click to expand...
Click to collapse
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
Hope you get it back working this time so you can start to enjoy it!!
Mike
dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
YEP that is exactly what mine does sometimes. After i open the keyboard the start button would start to pop open and close.
How did you get on. Did they tell you what the problem was.
Cheers.
mikechannon said:
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Click to expand...
Click to collapse
Sorry, about that.
Full Details-
Screen has no problems with SA. After about 5 mins the screen slowly becomes more unresponsibe. IE i would have to tap the start button several times for it to work. When it finially pops open it just closes again almost straight away.
Not long after this the screen will become totally unresponsive, howver all hardware buttons will still work.
I am going to try a hard reset tonight.
I will let you konw.
Thanks again.
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
wiki update
I took the freedom to update the wiki on this issue :
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems
well, my device was a second hand but the seller was as so kind as to take it back... nothing for chirstmas this year .
still... happy new year to everybody !
Saber_007 said:
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
Click to expand...
Click to collapse
Fingers crossed you'll get a good one back. I think you were going to have to send this one back anyway.
Mike
JasJam screen responds to "ghost" taps!
The touch screen on my JasJam responds to continuous taps even when I don't tap it. When the keyboard is slid out, the start menu keeps on popping as if the start button on screen is being tapped. When keyboard is slid inside (device is closed), the device behaves as if the OK button (the "X" on top right) is being tapped continuously. Due to this, I can't open any program. (As soon as a program is opened, the "X" button on top right is automatically clicked and I reach Home screen again!
I uploaded a video about this mal-functioning of device:
http://www.youtube.com/watch?v=YWAyRLQ01oo
I have already:
1. Alligned screen
2. Hard reset device (Left and Right softkeys + Reset button)
3. Updated ROM and hard reset device
but of no use! Please help.
Read that
it's a hw issue, had to get a replacement ...
Same problem
I seem to be having the exact same problem. When I first got it, I was able to use the phone for a couple of weeks, then all of the sudden, the screen stoped responding, but all the buttons worked. I did a hard reset, and it worked for a little while, then when bad again. At first I thought it was related to ActiveSync because it would always go bad immediately after syncing. However, even when I don't sync after a hard reset it eventually goes bad again. Today I just got it back from manufacturer - they couldn't reproduce the problem. It worked all day. Then I synced. Stupid me. Its not responding again.
There's no way out. Get a replacement.
I'm hoping that my replaced device doesn't have same issue.
same problem
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Sorry to hear that! I had actually purchased i-mate JasJAM from Dubai. i-mate has just one service center in USA (PocketPCTechs in CA). They provided amazingly great customer service and replaced the main board. So far the problem hasn't repeated.
shassouneh said:
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Click to expand...
Click to collapse
Hey, I am having the same problem as well. Bought my phone on December 06 from eBay seller too. Big mistake as HTC will tell you sorry your warranty is void if you did not purchase the device from the carrier (even though it was new.) I am curious how you were able to get it repaired under warranty since you too bought yours from a third party.
I did the credit card trick and it worked flawlessly for about two months and just yesterday I am back to the same problem. After today doing the credit card trick numerous times I finally got the touch screen working now but who knows for how long this time.
BTW my serial number is in the HT642Fxxxxxx if anyone else that has this problem wants to compare and post theirs.
Facing the same problems...
... I've been thinking about repalcing the display and the touchscreen. But now, considering that it is a HW issue, I can only replace these two things. If the bug is in the module above the screen (statur leds and camera) or related to the wireing at the back of the screen, it won't get rid of the problem. On the other hand, if it is a problem with the screen getting too hot, then I'm on the right track...
Has anyone tried this yet?
I'll try to call HTC on monday, maybe they know where the bug is.
My MDA IS GOING CRAZY!! Every time I press the power button to take the phone off of the standby mode the phone seems to randomly just open up contacts and then try to delete one of the ones that are first on the list. Also the two soft buttons aren't working. the keyboard, some of the letters aren't working either, and every time i press the left softkey on the keyboard the menu on the right always opens up when I am on the internet. For some reason it just started acting like that when I increased the size of the cache. This one time all the keys worked for like 5 minutes the other day, then they went back to not working. I already did a virus scan and nothing came up, so yea. I am willing to pay if needed to the person through paypal, whoever helps me fix up my mda. NEED HELP!!!!
Have you tried updating to a newer firmware?
Are there any magnets in the immediate vicinity of the MDA?
I know it sounds crazy but even the magnet on the included t-mobile case can do things like switch the screen to landscape or bring up the calender.
It's just a thought and a possibility.
nope no magnets, and the rom is the 2.6 one, the newest rom, dunno what wrong with the phone, im willing to pay to fix it up. whoever helps me fix it up, i will pay them.
if i were you, (thankfully i'm not because i have had enough problems with my XDA!! lol) i'd do a hard reset, but i'll assume you can't do that because of the mind of its own issue, so power down the phone, and leave it on charge so there's atleast 50% battery in the phone. meanwhile, goto the t-mobile website and get the latest rom (or re downlownload the rom that's already installed...2.6 i think u said?) and try to upgrade using bootloader. todo this, hold the camera and the power buttons until a funny screen comes up, run the update utility, and then plug in the phone to the firewire cable (then onto the usb) on the first screen of the program (if that makes sense). then run the update utility and that should work.
there's no reason why it shouldn't. i had a similar problem with a se w800i about a year ago, and it turned out a button was stuck down, so check that.
i hope you get it sorted, as i kno how frustrating these phones can be.
thepolice
thizzmaster said:
My MDA IS GOING CRAZY!! Every time I press the power button to take the phone off of the standby mode the phone seems to randomly just open up contacts and then try to delete one of the ones that are first on the list. Also the two soft buttons aren't working. the keyboard, some of the letters aren't working either, and every time i press the left softkey on the keyboard the menu on the right always opens up when I am on the internet. For some reason it just started acting like that when I increased the size of the cache. This one time all the keys worked for like 5 minutes the other day, then they went back to not working. I already did a virus scan and nothing came up, so yea. I am willing to pay if needed to the person through paypal, whoever helps me fix up my mda. NEED HELP!!!!
Click to expand...
Click to collapse
Ok, you need to give more info. What IPL/SPL, Radio, version, etc. etc. What other steps did you follow? Downgrade to 1.08 unlock? CID unlock? Upgrade to 2.26? Then flash whatever ROM you are using...and which ROM is it? What other apps have you loaded? How old is the phone? Who is your service provider? What is your bank account number? (ok maybe we don't need that one haha) What SD card are you using? Have you dropped the phone?
--M
uuh, i haven't dropped the phone at all. Its unlocked, and I changed the network settings so that I get unlimited internet and other data transfers for free. I have Tmobile prepaid. Other than that I am going to try to hardware reset it, tried it already, it didn't work. So, I will try to update the rom, the phone is unlocked, so if I update the rom hopefully it wont become locked again.
It won't become locked again, it sounds like a hardware problem it is most likely a button or key on the keyboard is getting stuck and/or shorting every so often causing this behaviour.
Have you recently loaded any apps? Maybe changed the key settings? Deleted a file by mistake?
How large did you make the cache? What program did you use to change the cache? Did you change anything else besides the cache?
uuh i made the cache to 4 MB and I did change the settings for the IE but I changed them back, I used Resco Registry Editor, also I went to this website to find the registry tweaks http://www.pocketpctweaks.com/pocketpc_tweaks/
Then I went to the 2 performace tweaks:
http://www.pocketpctweaks.com/pocketpc_tweaks/speed_up_your_pocketpc
http://www.pocketpctweaks.com/pocketpc_tweaks/increase_performance_speed
I also did this one on the IE using Resco Registry Editor:
http://www.pocketpctweaks.com/pocketpc_tweaks/change_pocket_internet_explorer_6
Other than that I haven't done any other ones, I tried overclocking by using a software called Omap Clock, but that software sucked, it would be overclocked for a while, and it would return back to the default speed whenever I would press the power button to put it on standby.
if i were you..
if you are willing to pay for those who ever fix you phone, i'd rather pay my nearest service center to fix my device.
I had dropped my phone and the transcriber cracked so i can only use about 2/3s of the screen a few weeks ago.
at the same time, it was acting up and freezing over and over again so I decided to hard reset it.
now I can only hit 4 of the 5 targets and when I cant get the last one, it starts the alignment over. so I am stuck in alignment right now.
is there ANYway to get past this?
See if this works for you:
www.mymobiler.com
Also, you can cook a ROM that automatically bypasses the alignment screen using PPCKitchen. Or some pre-cooked ROMs (I remember DCDs especially) didn't ask you to align.
When its at the align screen you can plug it into computer and connect with active sync. Delete the Welcome shortcut from Windows/startup and soft reset. That should skip the alignment. Sorry to hear about the phone. I have a couple moguls if interested PM me about it.
neither of those suggestions work... the mobilizer is no good because you cant actually click on the desktop screen to hit the targets.
and i went to the root folder of the phone and a windows folder isnt even there. Im guessing that it didnt create a folder since the phone wasnt configured
and the dcd roms Ive had always had the screen align. so im stuck in a corner now. any other suggestions?
throwback1718 said:
neither of those suggestions work... the mobilizer is no good because you cant actually click on the desktop screen to hit the targets.
and i went to the root folder of the phone and a windows folder isnt even there. Im guessing that it didnt create a folder since the phone wasnt configured
and the dcd roms Ive had always had the screen align. so im stuck in a corner now. any other suggestions?
Click to expand...
Click to collapse
could always buy a new screen + touchpad off ebay. i think they're about 60 dollars or so when i was looking at mogul accessories last week.
Did u guys ever get these?
have encountered it on Lock screen, Phone, even Total Cmdr!
This prevents sliding, but taps will still work...
HTC support tells me to hard reset and hope for the best!
I had this on my Omnia once (WM 6.1). After a Soft-Reset it never happened again. Do you still get this after a Soft-Reset?
It has something to do with the handwriting SIP being activated even when another SIP is in use...sadly, only a soft reset will make it go away. At least that's what I derived after some observation, in a similar thread.
http://forum.xda-developers.com/showthread.php?t=608653
I have to say, I am real close to getting rid of my HD2 and going back to the basic Samsung Comeback in my drawer. I had the AT&T Tilt a few years ago and loved it but just couldn't afford the bells and whistles package that you needed to fully enjoy it. I've since switched to Tmobile and now am able to afford the full unlimited everything package to enjoy this new HTC HD2.
However, over the last few weeks, this phone has gotten increasingly worse. I installed the Cookies Home Tab only to uninstall it a few days later cause it really slowed the phone down. I also installed BSB Tweaks which also did nothing but slow the phone down as well.
So for the last three weeks or so, the phone has been ok speed wise. Upon turning the phone on, it takes almost four minutes for me to be able to open the phone and make a call. I can open the phone, select a contact and hit send, but it won't actuallyt dial for about 3-4 minutes. Very Very annoying. Now as of ten minutes ago, when I wake up the device and slide the unlock, it goes to the start menu...well sort of.. This is kinda hard to explain so I'll do my best....
Instead of the phone going to the normal HOME screen, it says START in the upper left corner and has an X in the upper right corner, however, it still displays the lock screen wallpaper and the slider to unlock is stuck either left or right (whichever way I slide it.) If I tap the X in the upper right, it brings me to the HOME screen. Now if I push the windows key or tap START, it does the same thing as when I try to unlock it only I have an unresponse HOME screen displayed. If I tap the X in the upper right, it closes the START menu that it thinks it has opened and I can use the HOME screen again. Basically now I can't use my programs!!! WTF. The only programs I have installed other than what came with it are CHT editor and Visual GPS. Sorry for the long post but I'm really frustrated here and hope someone can help. I tried SOFT reset a few times and I don't want to do hard reset because I can't back anything up right now being unable to access any programs at all. Thanks in advance.
Joe
Did a soft reset one more time. It seems to be now, that the area where the battery indicator, signal strenght and volume adjustment are, are now unresposive. Everything else works fine except that one tiny little spot of the screen. I can now access programs again. If I use Opera and rotate the screen, that top portion, which is now the side, works fine. So it has to be something related to the notification bar. Any ideas????
Joe
Backup what you want to keep and do a hard reset. I've had my HD2 since the first week of April and have been using Co0kies Home Tab since 1.7 came out without the problems you have. Start fresh and see if you have the same problems.
Try to disable Sense to see if you can access your apps so you can back up what you need.
hard reset time.
install a custom rom man, my hd2 was exactly like that and that fixed it up good!
edsonbarron5 said:
install a custom rom man, my hd2 was exactly like that and that fixed it up good!
Click to expand...
Click to collapse
Have a browse over at the custom ROM forum, look up how to install HSPL onto the device, pick a ROM from the many threads and flash a new one. They are far far faster, they have no unnecessary programs on them and they go like a rocket.
If you get stuck come back here and I or someone else will endevour to help you out.
I would post some links to the downloads but I am on the HD2 on an EDGE connection at the moment.
Let us know how you get on.
If you are going to flash a custom ROM, you might want to go to the T-Mobile USA HTC HD2 section of the forum as you probably have a T-Mobile USA HD2. All the ROMs in that section should be compatible with your device while some in this section will brick your phone.
you dont need a costum rom to have a smooth hd2...
i've got the stock 1.48 rom..and i'm pretty happy with it..
i think a hardreset will redefine your htc-experience
and yeah: i'm running cht since 1.6 and had never such problems...
DN41
Thanks for the everyones input. I don't get online to much because I work two jobs so I just checked this thread today. The screen completely went out on me 20 minutes ago. The touch doesn't work at all. I tried soft resetting it and leaving the battery out for a while to no avail. I am going to the shore tonight and plan on checking out the ROMS when I get there tonight. Im willing to lose whatevers on the phone at this point just to get it running properly again. I'll post back with my results or if I have any questions. Thanks again to all who responded.
Joe
Ok so I got impatient and didn;t want to drive to the shore without my phone just incase there was a problem. I did a hard reset and my screen is still unresponsive. Im guessing the phone is shot???? What the heck could have caused this. The last few days when it became unresponsive I just removed and reinstalled the battery and it would work for a few hours. I figured it was software related but I guess it must be hardware related. Any ideas????
Joe
try it for a few hours WITHOUT the sd card plugged in...see how that fairs and lets us know.
I left the battery out of it all day (about 17 hours) and when I put the battery back in and turned it on I still got no response fromn the touch screen. All the buttons work though. I'm gonna take the SD card out and leave it on overnight tonight and try it in the morning. Im really upset that this phone has started to slowly fall apart on me.
Joe
beavisboots said:
I left the battery out of it all day (about 17 hours) and when I put the battery back in and turned it on I still got no response fromn the touch screen. All the buttons work though. I'm gonna take the SD card out and leave it on overnight tonight and try it in the morning. Im really upset that this phone has started to slowly fall apart on me.
Joe
Click to expand...
Click to collapse
What the other poster meant was to try and use your phone without the sd card in it.
If the sd card is failing then it will cause problems on the phone.
Left the SD card out of the phone with it on for over 24 hours. Still no response from the touch screen. All the buttons still work. My only guess at this point is that the Digitizer must have failed. Anyone know where I can get a OEM digitizer for a good price? It looks like ebay is around 60-70 bucks.
Joe