Database Users

8525 - Frustrated - What should I do?

Hey guys,
Ive had my 8525 for a couple months now. Off and on, I have had the "white screen of death" and I've disassembeled and fixed and now Im to the point where I want to throw this thing and burn it.
I have had it unlocked for any network, I love the phone, other than the white screen problem.
I cant afford another phone and this thing isnt under warranty.
Im clueless.

oh man dat sucks try selling it

I thought I saw another post from you on this issue... How long have you had the phone... If it is under a year, contact HTC and they may repair it under the manufacturer's warranty... You bought this phone off ebay, correct..?

8525 Frustrated
The phone was bought off of eBay.
I just learned about the SquareTrade insurance, which it is too late to buy, I could have recieved a replacement.
I listed the phone on eBay for sale. I will buy another HTC when I can afford one that doesnt have hardware defects.

same prob here....i just bought a flex cable from ebay and hope it fixes it...if not imma sell it for parts on ebay and get the 8925 when its comes out from AT&T

RaptorGuy said:
The phone was bought off of eBay.
I just learned about the SquareTrade insurance, which it is too late to buy, I could have recieved a replacement.
I listed the phone on eBay for sale. I will buy another HTC when I can afford one that doesnt have hardware defects.
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Seems kinda low to sell a lemon on Ebay. Hope you listed the issues.

HTC Customer Support -- Replacing a Phone?

Hello everyone,
So I need to replace my phone, but since I am with T-Mobile on an unlocked 8525, I have to go through HTC to do so (I bought the phone on eBay). Does anyone have any experience with their customer support and if this is an easy task to go about doing? (I have the classic white-screen problem)
I already called their American "hotline", and it was just some guy who picked up and didn't sound like he knew what he was talking about. He told me to call back tomorrow when their warranty department was open and they could help me out.
Thanks!
-- Nick

I have had my phone replaced by HTC. But that was only because the repairservice misplaced my phone.
At least here in Europe you need a proof of purchase with a date on it.
After this date the warranty period starts. So you could have some problems there.

eBay / 8525 repair
Hey there,
I had purchased an 8525 on eBay.
A few months later, the phone had some hardware problems.
I tried fixing myself, but was unable to do so.
AT&T / Cingular will not help you if you do not have their service and HTC will not help you, because it is a Cingular / AT&T branded hone.
After selling my broken 8525 on eBay, for parts, I waited to buy a new one.
Just bought another used 8525 on eBay last week, and unlocked it.
Today I purchased a warranty plan from www.squaretrade.com.
They will replace your phone, or give you your money back if they can not replace it.
It is well wirth the money spent for a warranty through them, since AT&T and HTC wont help.
Let me know if you have any questions.

How much can I get?
Well, it's too late for me to get the Squaretrade warranty, but I will keep that in mind for next time, thank you.
Now my question is (if I can't get HTC to replace it), how much could I get for this phone? All it is is the white-screen problem, which I've read people can easily fix by just taking the phone apart (I'm just not good with that so I don't know if I wanna risk it). How much would I be able to sell a white-screen 8525 for on eBay? $250 maybe? Thanks!
-- Nick

i bought a defective phone and they wanna send a referb wtf

So I start a new line and everything on top of the one I already had to get the g2. I bought it at radio shack with my plan and wen I got home and was playing with my phone I noticed some dead pixels. They just constantly stay red. I've tried numerous pixel fixers some on all night. So icall tmo and let them know I want an exchange. They sey they'll send me a referbished one. And I was like whoaaa I buy a brand new phone and its defective from factory and u wanna send me a used referbed phone. And its only my 3rd day of 14. That's the mpst ridiculous thing I've herd. You don't buy a. Brand new model year car and it defective and the dealership say of well I can give u this used one.

you got the phone fron radio shack, return or exchange it there, not at T-mobile!

So box it back up and take it right back where you bought it. The end. Get a new one out the box from them. Make sure you open it up while your there and check for dead pixels or any other issues before leaving the store. You'll save yourself gas and a headache.
Sent from my HTC Vision G2

I had a feeling I would have to bring it to the shack. I just didn't know if tmo was a better route for exchange but I guess not. I just thout it was really lame that they wanted to send me a referb when mine was defective from factory you know. I just need to rant about it
Ps has neone else noticed dead pixels mine are rite above the menu button

amack10 said:
I had a feeling I would have to bring it to the shack. I just didn't know if tmo was a better route for exchange but I guess not. I just thout it was really lame that they wanted to send me a referb when mine was defective from factory you know. I just need to rant about it
Ps has neone else noticed dead pixels mine are rite above the menu button
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I don't believe tmo will exchange 3rd party devices for a new one. If you had got it from them, they would've sent you a new one. You have to deal with the party you purchased the device from. Even if you buy from a tmo retailer.
Sent from my T-Mobile G2 using XDA App

Shouldn't be that hard to exchange it at the Shack. It's broke, power on and show them, have them exchange it, slap in your SIM card and call it a day.
On a side note: I would have not accepted a refurb either on a brand new phone.

amack10 said:
So I start a new line and everything on top of the one I already had to get the g2. I bought it at radio shack with my plan and wen I got home and was playing with my phone I noticed some dead pixels. They just constantly stay red. I've tried numerous pixel fixers some on all night. So icall tmo and let them know I want an exchange. They sey they'll send me a referbished one. And I was like whoaaa I buy a brand new phone and its defective from factory and u wanna send me a used referbed phone. And its only my 3rd day of 14. That's the mpst ridiculous thing I've herd. You don't buy a. Brand new model year car and it defective and the dealership say of well I can give u this used one.
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I see what you're getting at, but your car analogy is kind of off. You wouldn't expect a Dealership to give you ANY car in exchange for a defective one you bought at a different dealer. Just saying.
Hope the shack gets you taken care of properly with a new replacement.

You had a stuck pixel, not a dead pixel.

just return it back where you got it...radio shack. simple as that.
not sure if tmobile has any refurb of the G2 yet cause it is so new. Plus you u have 14 days buyers remorse.

Man, another phone with stuck pixels? I understand LCD screens have their share of busted pixels but this keeps happening and happening.

FYI I am a RadioShack employee. You can bring the phone aback to any RadioShack its better if you bring it back to the one you bought it at but you will need to bring back the original box the phone and Everything that came in the box manual and such. If you bring your original receipt in that helps but they can also look it up in the system. Return policy for phones as it stands now is 30 days from purchase you can return/exchange it after that you will have to go through the repair/replacement service which is a pain and you will be out a phone for a while. But plan on it taking a good 30 min or so to do it and expect the employee's to have no clue what they are doing as the RadioShack POS is really annoying and complex for cell phone returns. If you want to make sure that the RadioShack that you are going to will be able to replace it on the spot call ahead and ask them to do a stock check on item 170-1089. If they don't ask them which store does have it in stock. I know the area I work in hasn't been moving the G2 all that well but it varies area to area. If they give you any trouble PM me and I will tell you the actual policy so they cant' try and pull any crap on you.on you

t3rabyte said:
Man, another phone with stuck pixels? I understand LCD screens have their share of busted pixels but this keeps happening and happening.
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It's inherent in the way lcd displays operate. It's not something that's going away.

Dropped my G2 = glass cracked!

I've found a replacement screen on eBay for $68 but have no idea how to replace it. I don't see any disassembly of the screen on any of the teardown pics. Any help would be much appreciated.

Insurance thru tmo. Better off getting brand new out the box. Just my thought.
[G2/HTC Vision]

Yeah, that would be ideal but I bought the phone used. No insurance. Also everything, including the touchscreen, works perfectly fine still. The glass is just cracked.

djodpm said:
Yeah, that would be ideal but I bought the phone used. No insurance. Also everything, including the touchscreen, works perfectly fine still. The glass is just cracked.
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You can call T-Mo, have them add the premium insurance, and then call back in a couple days and have them give you a replacement under the plan for $130.
EDIT: Make sure to get confirmation on this before you go through.
Of course, $68 is much better than $130. This link to a Desire Z teardown shows the top panel being taken apart (about 2/3 of the way down the page). It's a hell of a process; one that might leave you with more than just a screen issue if something were to go wrong.

Pix please and also what link are r u looking at? $68 seems to cheap. Just wanna make sure you dont end up with a mytouch or hero screen

Wow, thanks for your help so far guys. Sorry about the links, it wouldnt let me post a normal link since Im a new user, so just cut and paste.
Here is a link to the replacement screen I found on eBay, its actually $58:
cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280580921344&ssPageName=STRK:MEWAX:IT#ht_2532wt_785
And here is a photo:
picasaweb.google.com/lh/photo/YQQk9mou_kp-7iN6ItklDtTVQVAkEM77fsYCIJiprL0?feat=directlink

djodpm said:
Wow, thanks for your help so far guys. Sorry about the links, it wouldnt let me post a normal link since Im a new user, so just cut and paste.
Here is a link to the replacement screen I found on eBay, its actually $58:
cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280580921344&ssPageName=STRK:MEWAX:IT#ht_2532wt_785
And here is a photo:
picasaweb.google.com/lh/photo/YQQk9mou_kp-7iN6ItklDtTVQVAkEM77fsYCIJiprL0?feat=directlink
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thats pretty bad on the phone but yes that is the right screen.
You cracked the touch screen part not the lcd which would of cost more.
Good luck with replacing it. Idk how good you are at this stuff but for me it doesnt look to hard just make sure you have all the right tools.
and @ EfemaN
thanks for the link. and has anyone looked to see if the led has multi- color?

i don't think you can add insurance now. only at the time you bought the phone.
actually when i bought, they added insurance w/o telling me. i found it later and canceled cuz it's 6.99/mo and deductible is 130. i thought 130 is way too much.
how much will HTC charge you? around 200?

HTC wont even repair them yet, that is the worst part. Below is the email I got from HTC customer service.
We apologize for any issues you are experiencing with your device and would be happy to assist. Unfortunately, we are not currently supporting this device for repair. We will have RMA options available soon, but do not have an ETA on when this will take effect. If you have any questions or concerns, please contact Customer Care at 1.888.356.2375.

I was able to remove and re-add insurance back over the last year or so that I had my Blackberry. There's no harm in just calling to ask.
I just called T-Mobile to have a new G2 sent (having radio issues), and during the usual agreement word-for-word reading, the rep mentioned the "if we find that you screwed up your phone" fee of.. I believe she said around $280, and if I remember correctly, it was $130 for the Blackberry. That $68 screen seems a little more attractive now...

I called and tried to add insurance to my G2 today. T-Mobile said I had the phone more than 15 days and could not add it :-(
They did say that there is a year warranty on the phone that covers defects, but not breaks caused by consumer.
I also asked if they have an open enrollment period like some phone insurance companies do and they said that they didn't.
The DID however say that if I went to a T-Mobile store and got any repairs or exchanges done, I would be able to add insurance.
FYI my G2 is in perfect condition. Was just wanting to know if I could add it. Wish I would have when I had the chance.

Just so you guys are aware..
Insurance can be added only during an open enrollment period - purchase of a new phone or a warranty exchange. More or less, whenever T-mobile gives you a phone, you have 14 days to add it to the line.
That being said, the qualifying event that enables you to add insurance to your line doesn't necessarily have to cover the phone that was purchased or exchanged. The insurance will actually follow the sim card (iphone excluded) so that if you put your sim card into another device, that is actually the device that is currently covered.
Now, if you have a phone that can't receive a signal (totally inoperable as a phone) you might run into some difficulties actually making the claim. While it is technically policy, they would certainly prefer to see some usage on the phone you're trying to make a claim on. Depends on who you talk to, really.
Figured I would share. Toodles.

Bishybob said:
I called and tried to add insurance to my G2 today. T-Mobile said I had the phone more than 15 days and could not add it :-(
They did say that there is a year warranty on the phone that covers defects, but not breaks caused by consumer.
I also asked if they have an open enrollment period like some phone insurance companies do and they said that they didn't.
The DID however say that if I went to a T-Mobile store and got any repairs or exchanges done, I would be able to add insurance.
FYI my G2 is in perfect condition. Was just wanting to know if I could add it. Wish I would have when I had the chance.
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why dont you sim unlock your phone and see if you cant get signal, get your replacement device, which would be covered as a defect, and then add insurance to that one. I prefer sprints insurance, they will even let you claim a phone you got used from ebay/cl or whatever. Also, you might want to look into a third party insurance provider, as asurion is who covers it through every carrier anyway. They will always just tell you to call them, wont make anything easier.

Does anyone have a better tear down link than this?: tjworld.net/blog/htc-desire-z-tear-down
This assumes that the 1/2 that the screen is attached to is separated from the other 1/2 of the phone. I ordered a new digitizer and am just waiting for it to arrive. I was quoted $50 labor from a local shop here in NYC. I ordered the part for $36.

good luck with this man
it really sucks to have almost no good guides on how to take apart a phone
i did a screen replacement with my old vibrant
it was terrible

Received a refurbished phone to replace a phone with bad signal

I had an original Focus that got run over by a car and I had to get a new one using my insurance. I received that one a couple weeks ago. I called the insurance company because the new one had bad signal problems and I asked for another phone. I just received the new one and it's a refurbished. Is this normal policy? I paid $200. for my original Focus and I'm not too happy getting a refurbished model.
Are they not making these anymore or are they having problems with the new ones?They never told me they were sending me a refurbished. I'm just wondering if anyone here has received a refurbished for replacement?

Policy
What does your policy say? The ones I have seen, and I think the warranty terms as well, allow for refurbished phones.

if you gripe to the right people you should be able to get a new one.... it might take going to a few stores and talking to the right manager..

The signal is better so far than the old one, at least is doesn't lose calls all the time. It looks in good shape too but it's hard accepting a refurb being that I paid $200 for this thing.
I'll have to look at my contract as it applies to what they can give me but on the phone she didn't mention a refurb as a possibility. She only said a new samsung or a phone of equal quality. I'm not sure how a refurb is of equal quality to a brand new phone. I'll keep this for a few days to see how it works out. Thanks for the replys.

This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks

Nothing wrong with a refurb so long as it carries a warrenty, has no scratches, and is not full of ear wax ! Sometimes you are better off with a refurb as it's been fully tested or any potential known issues are fixed.
But yes, always nice to get one fresh new one for sure.

ktdan1 said:
This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks
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They do replace for $50, with a refurb. I've never had insurance with any carrier that offered a brand new phone. The refurbs are just as good, in fact probably tested even better than new ones.

wspaw said:
They do replace for $50, with a refurb. I've never had insurance with any carrier that offered a brand new phone. The refurbs are just as good, in fact probably tested even better than new ones.
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I did receive a new phone for my replacement the first time with AT&T. When I sent that one back because the signal sucked they sent me a refurb. This one is having issues also, the signal still sucks, the tiles seem to move all by themselves randomly and the phone freezes up. I've never seen tiles just move on their own like that, they just rearrange themselves into different locations, and the phone usually freezes up after that.
I have to stop buying new crap, I need to let someone else be the Guinea pig.

ktdan1 said:
This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks
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pretty much in as legal a way as they could... ive found most (not all) cell salesmen are like used car salesmen...they will say anything to make a sale... and that ins add on made him a nice bonus....

kawgirlval69 said:
pretty much in as legal a way as they could... ive found most (not all) cell salesmen are like used car salesmen...they will say anything to make a sale... and that ins add on made him a nice bonus....
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I tend to agree with you on that one, "A bunch of used car salesman". I have been with ATT for quite some time and I do my reserch but $50 for a replacement was less than my tilt2. I was a bit surprised and pleased.
Just a note my Focus has been running like a charm since day one, I was lucky enought to have a capable 16GB MCSD card out of the gate.
thanks