Database Users

Touchscreen not responsive unless left softkey is constantly pressed

Hey guys!
I've seen people complain about broken Wizard LCD/touchscreen around here but none of them said anything about partially functioning touchscreen. So here it goes:
A few days ago my phone stopped responding to taps. Just like that! I updated the phone with the latest ROM from HTC (official) and no change. Since then I've been lurking this forum trying to find something similar ...
I've flashed it with custom roms, now I'm trying the WM6 with the hope that maybe the touchscreen will respond to taps by itself, without me having to keep the left softkey pressed while tapping. I can't decide if this is a hardware or a software issue.
If anyone should have any idea about this, please advise. I'm not afraid to open it up or anything like that...
ps: waiting on a replacement touchscreen I ordered off of eBay. ($12)
Thanks a bunch,
kevin

Same Problem
My touchscreen has been acting up lately and today it just stopped working. Tried many things like you with no luck. However I followed your advice on pressing the left soft key and the touch screen started working.
Does anyone have any clues?

touch screen prob.
if your touch screen is not responding then you have to chang the touch screen if it responce some where in time then you open you device and just resolder the touch screen film connector (back side of screen)its just get drysoldered thats why these things happen like you press rite side of screen and it geting work again if relese its stop working................
you have to do only re sloder the connector of touchscreen

Different Problem
Like the post originator said, the screen does work, you just have to hold the left soft key down while tapping. Also did take it apart and didn't see any problems.

Mine just developed this issue, anyone have a fix? I've got a digitizer (Touch panel) on order from ebay as a 1st step. Anyone have any other ideas?
Thanks!

Ok this is odd, but I'm suddenly having the same issue. Touchscreen doesn't work unless I'm holding the left soft key as well... This has to be software right? Anyone have any ideas yet?

I dont have this problem.. but this is 'interesting' I'm wondering, if it is hardware or software problem. For hardware problem, you can try pressing on the area around the left softkey rather than the left softkey. For hardware, you can check to see if it is working after a hardreset?

phillyjaq said:
Ok this is odd, but I'm suddenly having the same issue. Touchscreen doesn't work unless I'm holding the left soft key as well... This has to be software right? Anyone have any ideas yet?
Click to expand...
Click to collapse
This issue has to be related to corrupted software that was installed, I mean how can this many people have the same exact problem around the same time if it's hardware related. Compare notes: All those having this issue,submit the most recent software that was installed, and if everyone installed the same thing, then that's the culprit!
8125
2.25.11.1

Software or Hardware problem?

Ok, so I just bought a Hermes that was listed with "software problems". It seems to have a mind of its own. It scrolls on its own or clicks in and out of options when I try to run programs or settings. Anyways, I've downgraded and upgraded with no luck.
Then, I notice that some of the soft keys are stuck. For example, I can't press "down", "endcall" and the "left selection key". Is that whats causing the phone to act weird or is it a software problem? If it's hardware, I would I go about fixing it?

sounds like a damaged digitiser i would look for spare parts as it can be exchanged without changing the whole lcd
not sure who sell it and if they ship it to where you live
i would look at expansys or google
maybe here
http://www.pdasmart.com/8925phone.htm

I'm curious, if its not a hardware problem, what could the problem be?

i say i suspect hardware as many people in the trinity forum had issues just like it
parts of the screen being "pressured" at all times and that was hardware issues

Ok, so I made a video of the problems I was having. So maybe this can confirm or not that this is a hardware problem. I'm second guessing the hardware problem because the touch screen *seems* to be working fine. And the soft keys are not actually stuck, they just don't press as well as the others. I won't even touch the screen and just scroll with the dpad and I get the same problems. Anyways, I'm a noob to the Hermes so I may not know what I'm talking about . Here is the video clip:
http://youtube.com/watch?v=cMKQNW4YfOM

Can somebody, anybody please take a look at my video and see if the problems are indeed hardware or something else?

Touch Screen Not working.. plz help.

Hi mates yesterday i bought a used herm...with excellent condition. but when i opened any dialog. the window closed automatically. and the screen light remains always on. and touch is creating problems.
and after some time the touch screen totally stop working. i dont know what happened. al the buttons are working fine. i upgraded my t-mobile herm to its original t-mobile wm6 rom. and again the touch screen is not working. and the screen light always stay on..
so is this hardware or software problem.?
guide me if you have any clue about this..
according to my thinking.. i think some button is pressed continuesly.. but everything is working fine.. only the touch is not working.

broken digitizer for the touch screen, buy a replacement lcd/digitizer together and replace yourself, about $100Aud. Use Mike Channons site to download the service manual. Use the search function and type in "htc service manual hermes".
As for the light, you will have to use your buttons to navigate to settings>system>backlight>battery power and external power. you can select how long the backlight remains on for.
Cheers...

Hi mate thanks for your reply.. Actually the situation is that. the screen is working perfectly. all buttons are also working perfectly. but suddenly the touch feature stopped working.
that time i was just opening some menus and they closed automatically. it looks like that there is some button pressed. and the screen light never stops. it continuously remains on. all buttons are working perfectly and everything. on the touch feature is not working.
i upgraded my device with genuine shipped t-mobile wm6 rom and again it stopped at the starting screen where i have to click the screen and the device brings the window for stylus adjustment.
so i wanna ask that is this also possible that some touch drivers are corrupted or something like this.? or is this a hardware failure.?
Kind Regards

I had same problem, it was hardware. Thats why I said to change the lcd. It is theoretically possible to replace JUST the digitizer, BUT, it is a MAJOR hassle.
As for getting past the alignment stage, look up Remote Screen Alignment. Its a cab file that stores the alignment settings on your pc. You WILL have to have a friend that has the same phone so you can get their settings as you need to copy them to your pc first. You can then copy the settings to your phone so you can use it until you replace that pesky lcd...
Cheers.....

I had a similar problem with my hermes. After a lot of investigating, I found out that this is a heat related issue with the hermes. The unit will heat up an some connection somwhere gets messed up and continually registers ghost taps on the upper right corner of the screen, which causes the continual opening and closing of programs/task manager. This overloads the phone which then causes the screen to eventually become unresponsive due to excessive computing.
With my phone, it must be heat related because it will only occur during or after heavy use or overcharging. Other people have had this exact problem with the conclusion being overheating. The worse part is, there is apparently no way to fix this, replacing the screen doesn't change anything. setting your screen alignment very far left will fix the problem but then everything you tap needs to be compensated for.
Good luck, hate to be the harbinger of bad news, but it's better to know whats wrong and that you can't fix it then not know whats wrong and keep trying to fix it.

same problem here... only my hermes is overheating already after 5 minutes use...
in the morning it works and when i put it in front of the airconditioning the touchscreen also works...
somebody who has an idea where to look for a solution??

kingsfan said:
same problem here... only my hermes is overheating already after 5 minutes use...
in the morning it works and when i put it in front of the airconditioning the touchscreen also works...
somebody who has an idea where to look for a solution??
Click to expand...
Click to collapse
Some of the suggestions in the white screen thread/s might help. The problem is that those who have the heat related problem will find it very difficult to trace the actual fault. The heat may be causing miniscule expansions on the boards / components and connectors. The tiniest of cracks or poor connections can therefore break with the expansion.
Another theory is that rather than heat it might be a capacitor that is breaking down either over time or again through heating. Unless you are a skilled electronic engineer that is virtually impossible to check, particularly since schematics are not available.
You might just be lucky if you dismantled and re-assembled - it might just re-set a connector or adjust a board so it does not get affected in future. That would be very much a matter of luck and of course potentially the situation might be made worse!
Mike

Hi mates. I am back with some issue.. i moved my device to a repair center and he said that its a software issue. and he fixed my device without changing any rom.. i dont know how..
but again when i open some window like programs. the right scrollbar make a problem... when i move scrollbar it automatically press the top close button..i aligned my screen 3 times but same problem with right side scroll bar.
and after playing with it. the touch totally stopped.
now the thing is.all the buttons are working fine and everything is working fine. even sms and calls. but when i check sms and press my scroller button. it displays the right click menu instead of opening the sms. and the screen light is continuesly on. as something is pressed. so. i think this thing wil help. i am now trying this method to check my pc.
http://inuchanbt.blog54.fc2.com/blog-entry-99.html
check this out as well.
i will send you details soon.

might just have something lodged between the case and screen.. also to get rid of the screen alignment, cable it up and delete welcome from the startup programs and then reset it.. should get you past it so at least you can use it until you repair your screen

Ah! My Wizard is Dying!

So I've had my Cingular 8125 for 2 years now...
Just lately it's been dying out, some of the keys are hard to press and now the screen is discolored and fades out white sometimes, and the most recent problem is that I can't really hear phone calls unless the phone has the slider open.
I was just wondering if anyone else has encountered these problems and has a fix? I was thinking it may be the flex ribbon...
Any input is greatly appreciated!

hy
i don't know if this helps u , but i have seen on youtube a video on how to fix the ribbon or smth like that. i think the guy from there had a simillar problem with yours. i watched the video 2 years ago so i might be wrong.

[Q] how to disable part of screen

Hi there,
first i am sorry if i am creating this thread on wrong place, i am new on the forum.
Problem i have started when i dropped my N4. I have Ringke Fusion case and it did good job - no cracks no broken screen - everything is at perfect shape...
But, my 3 bottom soft keys are going mad right now. It is like somebody (ghost) is constantly pressing all three of them Then, i figured out that not the buttons are problem but that part of the screen. While it looks OK (colors and everything) touch is not working. Sometimes it does but only if you hold your finger long enough. All other time it is like it has mind on its own. So problem is that lower part of the screen. It is making me issues with every single application i use - always like someone is pressing that part of the screen constantly... you can imagine what it feels like... I have tried to hard reset the phone - same story.
Now, i know that replacing the complete screen will probably fix my problems but this is not an option at the moment. No money for that. My question is: is there a way to totally disable just that part of the screen? Totally disable it? Or perhaps you can offer me any other solution?
Thank you in advance!

Does the bottom part work during Wizard Setup but not after appearing of navigation bar?

kontini said:
Does the bottom part work during Wizard Setup but not after appearing of navigation bar?
Click to expand...
Click to collapse
It seems it is more like a HW problem. If i press button and hold it for sec or two then it can work but not every time. In the meantime it is pressing by itself - look at the video i made just now, cannot paste the link here since i am new but name of the video is: Nexus 4 - ghost buttons on YT
Honestly, i cannot remember if it was working OK or not during wizard setup... is there a way to start wizard again so i can answer your question?