Database Users

T-Mobile Wing haet Touch-IT V1/V2

Seems like my Wing hates to take the Touch-IT rom.. I've tried updating it several times (closely following the directions) and each time, it simply locks up and freezes while copying the data.. I've let it go for over an hour before giving up and reROMing to the T-Mo issued ROM.
Any advice?

I went back through the instructions, read everything (Hoping I missed a step) and I followed everything perfectly. I started with a clean RUU install, I copied and installed the cab, then soft reset. I ran the !_UPGRADE_ROM.bat file, and it hangs at "CopyFileToTFFS", forcing me to disconnect, boot into the ROM Loader mode, and reinstall the TMO Rom.
What in the world am I doing wrong? Do I need to CID unlock the phone first (Like the wizard)?
Edit: Is it normal to have a pop-up on the phone saying "Warning - Unknown Status"?
Maybe some more info might be of use..
IPL/SPL: 4.10.0000

Leave the "unknown status" popup alone. mine took about 12 minutes to complete. turn off any phone, data, wifi.

Takes me about 30 - 45 minutes. , but make sure to put the aregs.policies(sp?) zip file(open and installed) first, then do the flash. I've done it about 10 times on 3 different phones. It works!! One last note, make sure once your computer says successful (or something another blah blah blah), press and hold the two softkeys and then press the reset hole. do not let go of the soft keys until you see a screen that says "press green key to format", then your in business.

It took me like 3 hours to successfully get the touch it 2 on my phone...
THe CRUCIAL STEP TO GET IT ON THE PHONE IS TO HARD RESET AFTER DONE!!! I wasnt doing that and thats wat was messing me up! Hard reset by holding the two soft-keys (on top of talk,end buttons) and press in the little hole (under volume key) with your stylus...
should do the job!

HELP! HD2 wont boot up after hard reset (or attempts to hard reset)

This is my third hard reset and the first 2 times I was not that peeved at all but this time around I am quite pissed at this phone! I was careful with what I am installing and it was after getting the latest TMO update. Btw, I have TMOUS and stock (newer one). Anyway, I was not even doing anything at all when my phone froze, I was simply going to turn off the alarm (I use SPB Time).
Anyway, I soft reseted and it is stuck at the Stick Together screen. Tried many times and no luck so I just thought, wth, just hard reset.
The first two times I hard reseted, it was automatic since I got a message on my phone but this time there was no message so I decided to use the volume buttons and the end key button. The first time I tried it, I ended up with the tricolor screen and nothing. No message about 'this will erase blah blah.' I tried again several hours later and it finally gave me the message about pressing the volUP button to proceed with hard reset so I did. And after just TWO seconds, I saw RESTORE COMPLETE, press volUP to boot so I did and NOTHING. I am still stuck at the Tmobile Stick Together screen after reboot!!! I did this three times (volUP, endkey, hard reset, volUP) and it was always fast. I don't remember it being that fast before.
Can someone please just tell me what I can do to just get it work again? Does this mean I just bricked this frickin' phone??? I have not flashed a ROM (except perhaps to do the TMOUS update). Can I still make this work?
(I don't know where to post this so I apologize if this is the wrong one. But I thought since a lot of people are flashing their roms in this thread, someone have seen something similar to mine and can help).
I love this phone but this is ridiculous.

things to try
k8sh said:
This is my third hard reset and the first 2 times I was not that peeved at all but this time around I am quite pissed at this phone! I was careful with what I am installing and it was after getting the latest TMO update. Btw, I have TMOUS and stock (newer one). Anyway, I was not even doing anything at all when my phone froze, I was simply going to turn off the alarm (I use SPB Time).
Anyway, I soft reseted and it is stuck at the Stick Together screen. Tried many times and no luck so I just thought, wth, just hard reset.
The first two times I hard reseted, it was automatic since I got a message on my phone but this time there was no message so I decided to use the volume buttons and the end key button. The first time I tried it, I ended up with the tricolor screen and nothing. No message about 'this will erase blah blah.' I tried again several hours later and it finally gave me the message about pressing the volUP button to proceed with hard reset so I did. And after just TWO seconds, I saw RESTORE COMPLETE, press volUP to boot so I did and NOTHING. I am still stuck at the Tmobile Stick Together screen after reboot!!! I did this three times (volUP, endkey, hard reset, volUP) and it was always fast. I don't remember it being that fast before.
Can someone please just tell me what I can do to just get it work again? Does this mean I just bricked this frickin' phone??? I have not flashed a ROM (except perhaps to do the TMOUS update). Can I still make this work?
(I don't know where to post this so I apologize if this is the wrong one. But I thought since a lot of people are flashing their roms in this thread, someone have seen something similar to mine and can help).
I love this phone but this is ridiculous.
Click to expand...
Click to collapse
Try removing your memory card and doing hard reset. If that doesnt work try removing both memory card and your sim card and doing a hard reset. If that doesnt work try loading an original stock LEOIMG.nbh file onto your memory card and flashing from your memory card.
BTW, should be BOTH up and down volume keys and power button to get to hard reset screen. Then volume up to restore.
Hope that helps.
fhaines

fhaines said:
Try removing your memory card and doing hard reset. If that doesnt work try removing both memory card and your sim card and doing a hard reset. If that doesnt work try loading an original stock LEOIMG.nbh file onto your memory card and flashing from your memory card.
BTW, should be BOTH up and down volume keys and power button to get to hard reset screen. Then volume up to restore.
Hope that helps.
fhaines
Click to expand...
Click to collapse
I did mean volume UP and DOWN. Anyway, I tried your suggestions but same result. Still stuck.
So I proceed as if I am updating to the newer T-Mobile version. I followed the steps posted here:
http://support.t-mobile.com/doc/tm54430.xml?
However, when it came to the part where I had to make sure I have active sync established, I actually could not tell as it shows on my PC that I am not connected but at this point I really have nothing to lose. However, that said, in bootloader mode on my phone I see USB when I connect the phone to PC and then it reverts to SERIAL when I disconnect. So I thought, what the heck, it seems to be connected. AND VOILA, I was able to flash using TMO's updated ROM (the one I had just before all these mishap). WHEW! As much as I hate hard resets, I'd take it over bricking.
Thank God for TMo's excellent instructions on that site. I tried reading the instructions for flashing here and I just could not understand all these SPL, HARDSPL2 crap.
If I have to do another hard reset after I set this all up again I am going to scream!!!

People with hardware locked vibrants..

What can we do? I dont want to mess with anything again because i know if anything goes wrong i cant get in to download mode.. But i too want to flash the new roms and gps fixes. Is there anyway to make the hardware buttons unlocked?

Why not use adb? I used it and Odin for the first time two days ago flashing this new patch and it was quite simple. I, like you, have a hardware locked handset. Let's hope it didn't take you nearly the same two hours that it took me.

You can root using clockworks and run some of the patch through clockworks too. Try not to use odin unless you really know what you're doing. A lot have odin hang on them. Other than that, you can flash rom using clockworks.
Sent from my SGH-T959 using XDA App

jonathan3579 said:
Why not use adb? I used it and Odin for the first time two days ago flashing this new patch and it was quite simple. I, like you, have a hardware locked handset. Let's hope it didn't take you nearly the same two hours that it took me.
Click to expand...
Click to collapse
I received 1 of the new hardware-locked phones and used adb to get into "download mode" - but odin got stuck and I had to unplug the phone and tried plugging it back in and it didn't work. Once I took the battery out, I got the dreaded "phone to pc" icon. I tried a whole lotta combinations all read here on XDA - nothing worked. One I got that "phone to pc" icon - i was screwed. Adb doesn't work at that point.
Basically - I wouldn't use Odin with one of the newer vibrants - only update.zip stuff
*Just a suggestion*

TWO HOURS! Lucky SOB, took me over 4 hours, but I was at work with nothing better to do then to play with it on and off, google some more, crawl xda, play some more....rinse repeat...
But I don't think there will be an official "fix" as in their eyes nothing is broken. It is as they intended. I'm not really sure if this move was by tmo or samsung, but regardless it's a PITA. I used ADB. The hardest part is getting the drivers in, after that it's easy cake walk thanks to the wealth of knowledge here at xda.

glensta said:
I received 1 of the new hardware-locked phones and used adb to get into "download mode" - but odin got stuck and I had to unplug the phone and tried plugging it back in and it didn't work. Once I took the battery out, I got the dreaded "phone to pc" icon. I tried a whole lotta combinations all read here on XDA - nothing worked. One I got that "phone to pc" icon - i was screwed. Adb doesn't work at that point.
Basically - I wouldn't use Odin with one of the newer vibrants - only update.zip stuff
*Just a suggestion*
Click to expand...
Click to collapse
exactly my point. this is what happened to me. but think about this lets say i flash a rom right and you know how sometimes it hangs on the vibrant screen and just stays there. and in order to get it back i am going have to use odin. which i cant.......... so i think i wont mess with anything anymore. Rather just wait for official 2.2 ota update.

Chief Geek said:
TWO HOURS! Lucky SOB, took me over 4 hours, but I was at work with nothing better to do then to play with it on and off, google some more, crawl xda, play some more....rinse repeat...
But I don't think there will be an official "fix" as in their eyes nothing is broken. It is as they intended. I'm not really sure if this move was by tmo or samsung, but regardless it's a PITA. I used ADB. The hardest part is getting the drivers in, after that it's easy cake walk thanks to the wealth of knowledge here at xda.
Click to expand...
Click to collapse
Take it back and do a warranty exchange cause the buttons arent working correctly.

I've never tried it because I could never get Kies to connect to my phone, but isn't there a way to update firmware through Kies? I know the i9000 guys use Kies to upgrade, but I think that's only to get drivers and the updates though. I wish Samsung had a better interface than Odin to flash firmware. It's absolute garbage.

Hello, I am new to this android stuff but think I may have a problem and no hardware keys may come into play.
I rooted my phone for no other reason than to remove bloatware
I removed what I new was safe and left alot on the phone just because I was not sure what to remove
Phone was working great and had no problems
I decided I wanted to do a factory reset to remove all my apps and user data etc.....
I did do a titanium back up of my apps so I could easily resinstall if I wanted
I did the reset and now as soon as the phone boots I get TWLauncher force close and just about any other app that tries to load just continuose force close loop
I did not remove the original launcher so I am not sure why this is happening but I cant flash since I cant get into download mode and I cant use ADB since my phone wont let me put into debug what to do?????????????

glensta said:
I received 1 of the new hardware-locked phones and used adb to get into "download mode" - but odin got stuck and I had to unplug the phone and tried plugging it back in and it didn't work. Once I took the battery out, I got the dreaded "phone to pc" icon. I tried a whole lotta combinations all read here on XDA - nothing worked. One I got that "phone to pc" icon - i was screwed. Adb doesn't work at that point.
Basically - I wouldn't use Odin with one of the newer vibrants - only update.zip stuff
*Just a suggestion*
Click to expand...
Click to collapse
This is how I got out of "phone to pc"
get into download mode (i went through it manually, as in plug in the phone, and pressing the volume buttons together at the same time)
Connected to ODIN, and by perfect accident, I clicked on "start" without placing ANY files in ANY spots.
This is what I thought "OMG $h!t" Well my phone was already bricked enough, so i just let it run its course through ODIN. My phone magically rebooted, and it booted into the ROM i had installed before I got the "phone to pc" problem.

Whats the disadvantage of having a hardware locked phone?
From what I'm reading i cant load custom roms? or can use Oden?
Also I just got mine and im sure its hardware locked but how can I tell
TIA

demo23019 said:
Whats the disadvantage of having a hardware locked phone?
From what I'm reading i cant load custom roms? or can use Oden?
Also I just got mine and im sure its hardware locked but how can I tell
TIA
Click to expand...
Click to collapse
The disadvantage is that it is harder (maybe impossible in some situations?) to get into the Download mode if something goes wrong during a ROM update. You can still load custom ROMS but if something goes wrong, you might not be able to get to Download mode to be able to fix it.
I had the phone ! PC screen on mine when I first tried to unsuccessfully flash Vibrant8. Luckily, my Vibrant doesn't seem to be hardware locked and I was able to get back into Download mode and re-flash it with Odin.

I'm able to access download mode with volume keys and i can access recovery mode so i guess im ok
also date on box is 8/27/10

How do you know whether you have a hardware locked Vibrant or not?

No No No.......
When you can't get into Download MOde....
assuming you just got a Hang in ODIN Flasher...
1. Un-plug usb from Phone ( But still plugged into the Computer )
2. Pull Battery
3. Let the Phone sit for 15 to 30 seconds
4. Plug in USB to Both Phone & PC if not already
5. Hold Both Volume Buttons
6. Put Battery in while still holding Volume Buttons.
My Phone is HW Locked as well, with a v1 board.
every-time I get odin hang, doing the above always results in letting me re-flash.
These Phone's by Design are hard to brick, unless you>
A. Change SBL
B. Use the Wrong .pit file for Partitioning
C. param.lfs does not Brick the Phone, but Does mess with Screen rendering
~Eugene

eugene373 said:
No No No.......
When you can't get into Download MOde....
assuming you just got a Hang in ODIN Flasher...
1. Un-plug usb from Phone ( But still plugged into the Computer )
2. Pull Battery
3. Let the Phone sit for 15 to 30 seconds
4. Plug in USB to Both Phone & PC if not already
5. Hold Both Volume Buttons
6. Put Battery in while still holding Volume Buttons.
My Phone is HW Locked as well, with a v1 board.
every-time I get odin hang, doing the above always results in letting me re-flash.
These Phone's by Design are hard to brick, unless you>
A. Change SBL
B. Use the Wrong .pit file for Partitioning
C. param.lfs does not Brick the Phone, but Does mess with Screen rendering
~Eugene
Click to expand...
Click to collapse
I trust what you're saying.. but is there any way to test that out without having an already bricked phone? I want to make sure I can recover my phone before flashing your Vibrant hybrid ROM. So after Step 6 do you get the download mode screen? Or does ODIN now show a COM port and it works, even without the little digger guy?

eugene373 said:
No No No.......
When you can't get into Download MOde....
assuming you just got a Hang in ODIN Flasher...
1. Un-plug usb from Phone ( But still plugged into the Computer )
2. Pull Battery
3. Let the Phone sit for 15 to 30 seconds
4. Plug in USB to Both Phone & PC if not already
5. Hold Both Volume Buttons
6. Put Battery in while still holding Volume Buttons.
My Phone is HW Locked as well, with a v1 board.
every-time I get odin hang, doing the above always results in letting me re-flash.
These Phone's by Design are hard to brick, unless you>
A. Change SBL
B. Use the Wrong .pit file for Partitioning
C. param.lfs does not Brick the Phone, but Does mess with Screen rendering
~Eugene
Click to expand...
Click to collapse
First off, absolutely no disrespect Eugene, you are an amazing developer and a HUGE contribution to this forum, I personally love your work and have tried many of your ROM's (actually looking at switching up to your newest hybrid rom next), but there are most certainly some of these phones that are hardware locked to the point that you can not get in to download mode, regardless of what you do. The steps you posted definitely work for some, and for non-hardware locked phones, they work beautifully, however, there are some phones that no matter what you do, no matter what order you do it in, you will never get in to download mode short of using ADB. The good news is, the lockout was not intentional, and exchanging your hardware locked Vibrant will generally result in a non-hardware locked phone (from mine, and many other's personal experience).

johnny12times said:
First off, absolutely no disrespect Eugene, you are an amazing developer and a HUGE contribution to this forum, I personally love your work and have tried many of your ROM's (actually looking at switching up to your newest hybrid rom next), but there are most certainly some of these phones that are hardware locked to the point that you can not get in to download mode, regardless of what you do. The steps you posted definitely work for some, and for non-hardware locked phones, they work beautifully, however, there are some phones that no matter what you do, no matter what order you do it in, you will never get in to download mode short of using ADB. The good news is, the lockout was not intentional, and exchanging your hardware locked Vibrant will generally result in a non-hardware locked phone (from mine, and many other's personal experience).
Click to expand...
Click to collapse
Download Mode is controlled by SBL, so if they truly changed anything that would be the cause.
I would think you could target redbend to update the SBL or even boot.bin bml /stl location.. I've not tried this, nor do I need too.. Just tossing options out there for people to try & don't mind risking a brick..
If you can get the SBL / Boot.bin for the Stock to flash via redbend, then this will solve the HW locks.. Now, Regarding my Phone, I can still get into Download Mode however, only by doing the USB trick &/or ADB reboot download.
I can not get into recovery unless I use clockwork Manager or ADB into
By the way, this is not a Hardware Lock issue as the thread states.. Not being able to get into download Mode like described, is a zImage issue & not the SBL / BOOT.bin
just as a FYI.
~Eugene

Hello, I am new to this android stuff but think I may have a problem and no hardware keys may come into play.
I rooted my phone for no other reason than to remove bloatware
I removed what I new was safe and left alot on the phone just because I was not sure what to remove
Phone was working great and had no problems
I decided I wanted to do a factory reset to remove all my apps and user data etc.....
I did do a titanium back up of my apps so I could easily resinstall if I wanted
I did the reset and now as soon as the phone boots I get TWLauncher force close and just about any other app that tries to load just continuose force close loop
I did not remove the original launcher so I am not sure why this is happening but I cant flash since I cant get into download mode and I cant use ADB since my phone wont let me put into debug what to do?????????????
Click to expand...
Click to collapse
Its happening because you ran a full titanium backup including system data. Yeah, dont do that. Reflash, then reinstall user apps with data, and pick and choose the system ones that are obvious (mms, bluetooth settings, wireless settings, etc.) Then reboot for changes to take effect. When in doubt, dont restore.
Good luck. Although you won't need it if you do what I just told you.
Sent from my SGH-T959 using Tapatalk

Just to share...
eugene373 said:
No No No.......
When you can't get into Download MOde....
assuming you just got a Hang in ODIN Flasher...
1. Un-plug usb from Phone ( But still plugged into the Computer )
2. Pull Battery
3. Let the Phone sit for 15 to 30 seconds
4. Plug in USB to Both Phone & PC if not already
5. Hold Both Volume Buttons
6. Put Battery in while still holding Volume Buttons.
My Phone is HW Locked as well, with a v1 board.
every-time I get odin hang, doing the above always results in letting me re-flash.
These Phone's by Design are hard to brick, unless you>
A. Change SBL
B. Use the Wrong .pit file for Partitioning
C. param.lfs does not Brick the Phone, but Does mess with Screen rendering
~Eugene
Click to expand...
Click to collapse
I had the phone!computer bricked Vibrant, and just got my replacement from Asurion (in fact, of the phones in front of me are from Asurion since my original got stolen 2days after it came out ).
On phone1: The original TMO date is 8/12/2010, while the Asurion date is 8/19/2010. Also the ID is GJ/HLP. This one was HW Locked.
On phone2: The original TMO date is 9/2/2010, while the Asurion date is 9/10/2010. Also the ID is SM/HLP. This one doesn't seem to be HW Loocked, I can get into recovery easily, DL Mode ... not so much . Booting with vol+&- gets me into recovery, but booting with just vol- does nothing ...
Any thoughts?

[q] help! Bricked samsung intercept!

Last year(late 2010, maybe mid November), I rooted my phone and flashed recovery with no problem s at all. Some time after that I added Apps2SD and that went smoothly with no problems for about a week. I purchased an 8 GB SD Card for more storage room and after I partitioned it and switched the cards my phone started acting up so i rebooted it. After that I was stuck in a boot loop, so i tried to flash it back to stock but it wouldn't take to it no matter how I tried, whether it be through recovery or SW Update. So then I tried Odin Multi loader(cant remember which version but at the time I made sure it was the one meant for the Intercept) after I flashed it with the Stock through Odin, the phone bricked. Now it will not turn on in any way(recovery or other) the only thing it does do is vibrate when I plug it in to a computer, and it will occasionally show battery life through the touch screen and keyboard buttons by lighting them, but as soon as the it is unplugged it is a brick. I see the little bit of functionality as a little bit of to be able to fix this phone whether through ADB or another function but I desperately need help with this. Can someone please help me fix this phone?
note: I currently have a Samsung Transform as my main phone so if the Intercept can't be helped then it's not that big of a problem.

I have the same problem! Please help!

When you root a phone you put the rom, and recovery onto the sd card. changing sd cards disrupts this process. Put the old sd card in and tell me what happens.

The phone doesnt come on at all

see if you can get it into download mode with the battery out.
Pull battery
connect to computer with usb
vol down + camera + end
If you get into download mode this way flash the stock.tar using SWUpdater.

Nope, it doesnt work, thx though

Ok I've got the same problem with my intercept as well, So i just like to add (maybe its just me) that when i plug my phone to the computer the phone shows that its still functions right (without the screen on), I'm able to make calls, and receive them as well (with the touch of the answer button) but just the screen doesn't turn on, AT ALL!, so KJON i don't know if your having the same problem as me but I'm just a noob and i wouldn't know what to do. But there's some ammo if you need it.

I HAVE THE SAME PROBLEM! i dont even know where /sdcard/sdx/zip/ is!
My phone is also a samsung transform and not and intercept and whenever i press vol down+ Power, only the function buttons at the bottoms light up but not the screen
i am a noob.
help?

noooooob here...i didnt wanna start another thread since i have this same problem, so i hope someone reads this..
couple days ago i bricked my sprint intercept i was using SWu and forgot to take the Binary files for the Moment out so now i cant get my phone to DL mode, ive been searching since saturday night and have tried every Button combo posted and nothing, my phone will not turn on and ofcourse it isnt recognized by my pc BUT, ive noticed that only when its plugged in to the computer after trying to power it up several times it´ll vibrate then the 4 touch buttons will react to either the call or end button, also it makes the low battery sound and if i press the camera button it makes the volume sound but i CANT get to download mode, can i bring my phone back or is it done with? help please! and thanks in advance...

well, i would say boot into rrecovery by making the phone off either power button, or remove and replace battery.
next, you will need to press and hold in order: power/end call, call, and volume down.. this should boot recovery mode.
lastly, use the red scroll device to go to reset facory defaults or factory recovery, use common sense while looking. select with clicking and use arrow back button to go back to recovery main, then reboot to system. easy as pie.

Have you tried ODIN or ADB?
I have flashed the Intercept numerous times, soft bricked more than once, I was always able to recover using either the stock bootloader, CWM recovery, or flashing the ROM/Kernel directly using ODIN or ADB.
If you are still having these issues drop me a line and I'll gather some links together that should get you back up and running.
If the phone will not boot at all, even with a charged battery, I would definately try contacting Virgin Mobile and escalating the issue. I've had plenty of luck replacing devices claiming that the device just dropped dead without notice. They are usually good about sending out a replacement phone, and on rare occasions even giving you an upgraded unit if they are out of stock.
Good luck!

Did you use Odin or the swupdater?
Bug difference. Sounds like there's a missing boot loader.
Sent from my SPH-L710 using xda app-developers app

Hi, did you guys fix your bricked phones? Today I have bricked my Samsung transform (bad flash went with SW upgrade.
Only vibrates sometimes and the buttons flash a little, but no boot at all. Is there any chance to fix it? even with Jtag?
regards

Crash then lockup

so i have a stock rooted a500 i got yesterday new.
have a problem..
10 minutes ago i was setting a wallpaper to a picture of my car. i cropped and set..wallpaper stayed black, so i did it again, still black. so i tried a different picture.
Crash
restarted, now stuck at lock screen, lock button doesnt slide, once you shut screen off, wont turn back on. clock doesnt move either. help?

Snag a paperclip
Hit that reset button.
Failing that, i'm at a loss. Never had anything remotely similar happen.

entropy.of.avarice said:
Hit that reset button.
Failing that, i'm at a loss. Never had anything remotely similar happen.
Click to expand...
Click to collapse
niether have i, i have a custom evo. reset button only restarts it
i didnt flash recovery yet, though i can access the files via usb when its locked at lock screen, so im going to try adb push

Good move
Or you can always toss a full stock ROM image on microSD and flash without custom recovery.

entropy.of.avarice said:
Or you can always toss a full stock ROM image on microSD and flash without custom recovery.
Click to expand...
Click to collapse
ok, adb sees no devices, so ill have to do it that way

where can i find a stock full rom for USA? seems full package links are dead

skullzaflare said:
where can i find a stock full rom for USA? seems full package links are dead
Click to expand...
Click to collapse
Not sure - never done any full package flashes, only update packages. Pretty sure I've seen a bunch of them around these fourms.
Best of luck - hope you don't have a dead tab.

entropy.of.avarice said:
Not sure - never done any full package flashes, only update packages. Pretty sure I've seen a bunch of them around these fourms.
Best of luck - hope you don't have a dead tab.
Click to expand...
Click to collapse
so far it seems i do, tried a update, and still does the same thing
it would be fine if i didnt have a custom boost animation in the system/media
i still have 12 more days warrenty.
is there a way to delete it via computer?

not sure if anyone knew about the hard reset, i contacted acer and played dumb, though i told them what happened.
i was instructed to
Power down the device
hold Vol Up + Power for 3 sec
continue holding Vol up, and keep switch the screen lock back and forth until "erasing cache" comes up on the acer screen
at which point you stop and let it run its course.
said it would take 30 minutes. i fell asleep, 2hrs later i checked it, still same. recontacted acer, another tech said to do the default hard restart with the push pin
worked like a charm
in process of rooting, installing CWM and making backup lol

skullzaflare said:
not sure if anyone knew about the hard reset, i contacted acer and played dumb, though i told them what happened.
i was instructed to
Power down the device
hold Vol Up + Power for 3 sec
continue holding Vol up, and keep switch the screen lock back and forth until "erasing cache" comes up on the acer screen
at which point you stop and let it run its course.
said it would take 30 minutes. i fell asleep, 2hrs later i checked it, still same. recontacted acer, another tech said to do the default hard restart with the push pin
worked like a charm
in process of rooting, installing CWM and making backup lol
Click to expand...
Click to collapse
Hello ,
Did have the same problem and solved it by flashing the update.zip found on this site.
I've put it on the root of the SD card , push start and holding vol down , and then perform the update .
Can you explain me tough what you men by " do the default hard restart with the push pin " .
Thanks

BerreZ said:
Hello ,
Did have the same problem and solved it by flashing the update.zip found on this site.
I've put it on the root of the SD card , push start and holding vol down , and then perform the update .
Can you explain me tough what you men by " do the default hard restart with the push pin " .
Thanks
Click to expand...
Click to collapse
the reboot is for if it stops responding, like a reset button on a computer. its under the usb port
flashing any update zip didnt work for me

skullzaflare said:
flashing any update zip didnt work for me
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Did you get it from a local retail location? If so, I would just march back there with my receipt and not give too many details - i was working on a picture and it broke and I have no idea what is wrong, etc - they should just give you a new one.
Have you tried clearing the cache? There is a combo with holding power / volume up when booting and using the rotation lock switch, not quite sure how it is done but i think you just hold both and flip the switch like mad - totally sure I have seen the process posted here somewhere.
If you got it via online order, you still should be able to just return it.
Or call acer - they might be able to work some magic.
Best of luck, hope you get it going or at least get a new one. Really sounds like you have a defective unit, I rooted mine the day after I bought it, have had it for nearly two months and multiple rootings/unrootings/rom flashes and have had no issues at all.