Database Users

Touch Screen Dies after 5mins of use

Hi all.
Just got a JasJam about 2 weeks ago.
I am have a problem with the touch screen.
After about 5 mins of use the touch screen slowly gets more and more unresponsive untill it stops working.
If i remove the battery and let the phone sit for a couple of minutes then restart it the touch screen would start working again. But for only 5 mins.
Is this what everyone is refering to as problems with Screen Allignment or do i have a bigger problem.
Does anyone have any suggestions on how to fix this problem.
Thanks
Travis

Personally i would do i hard reset and not install any additional software to see if you have the same problem. If yes, then its hardware problem and needs to be sent in for repair. If not, then install your programs back one by one to find the culprit.
S.K.
EDIT: Ensure you back up your data before performing a hard reset. You will lose all information stored on the phone.

Silent_Killa's advice is what I would do. Might try uninstalling apps one by one first??
This is NOT the screen alignment issue - I don't think. It depends if the screen responsiveness going off is actually at the point at which you tap the screen is not matching where the screen responds?? In other words it does respond but not at the location you tap. If this is happening then it is the SA issue, but if the screen does not respond in any way to taps then I doubt it's the SA problem - though could well be a digitizer issue.
I have not searched, but a week or two weeks ago an identical problem was posted by someone else.
If a hard reset does not cure this I would suggest a return as soon as possible.
Mike

Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.

Saber_007 said:
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Click to expand...
Click to collapse
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike

Touch screen do not respond
mikechannon said:
I have not searched but a week or two weeks ago an identical problem was posted by someone else. If a hard reset does not cure this I would suggest a return as soon as possible.
Click to expand...
Click to collapse
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...

dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
Hope you get it back working this time so you can start to enjoy it!!
Mike

dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
YEP that is exactly what mine does sometimes. After i open the keyboard the start button would start to pop open and close.
How did you get on. Did they tell you what the problem was.
Cheers.

mikechannon said:
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Click to expand...
Click to collapse
Sorry, about that.
Full Details-
Screen has no problems with SA. After about 5 mins the screen slowly becomes more unresponsibe. IE i would have to tap the start button several times for it to work. When it finially pops open it just closes again almost straight away.
Not long after this the screen will become totally unresponsive, howver all hardware buttons will still work.
I am going to try a hard reset tonight.
I will let you konw.
Thanks again.

Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis

wiki update
I took the freedom to update the wiki on this issue :
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems
well, my device was a second hand but the seller was as so kind as to take it back... nothing for chirstmas this year .
still... happy new year to everybody !

Saber_007 said:
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
Click to expand...
Click to collapse
Fingers crossed you'll get a good one back. I think you were going to have to send this one back anyway.
Mike

JasJam screen responds to "ghost" taps!
The touch screen on my JasJam responds to continuous taps even when I don't tap it. When the keyboard is slid out, the start menu keeps on popping as if the start button on screen is being tapped. When keyboard is slid inside (device is closed), the device behaves as if the OK button (the "X" on top right) is being tapped continuously. Due to this, I can't open any program. (As soon as a program is opened, the "X" button on top right is automatically clicked and I reach Home screen again!
I uploaded a video about this mal-functioning of device:
http://www.youtube.com/watch?v=YWAyRLQ01oo
I have already:
1. Alligned screen
2. Hard reset device (Left and Right softkeys + Reset button)
3. Updated ROM and hard reset device
but of no use! Please help.

Read that
it's a hw issue, had to get a replacement ...

Same problem
I seem to be having the exact same problem. When I first got it, I was able to use the phone for a couple of weeks, then all of the sudden, the screen stoped responding, but all the buttons worked. I did a hard reset, and it worked for a little while, then when bad again. At first I thought it was related to ActiveSync because it would always go bad immediately after syncing. However, even when I don't sync after a hard reset it eventually goes bad again. Today I just got it back from manufacturer - they couldn't reproduce the problem. It worked all day. Then I synced. Stupid me. Its not responding again.

There's no way out. Get a replacement.
I'm hoping that my replaced device doesn't have same issue.

same problem
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?

Sorry to hear that! I had actually purchased i-mate JasJAM from Dubai. i-mate has just one service center in USA (PocketPCTechs in CA). They provided amazingly great customer service and replaced the main board. So far the problem hasn't repeated.

shassouneh said:
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Click to expand...
Click to collapse
Hey, I am having the same problem as well. Bought my phone on December 06 from eBay seller too. Big mistake as HTC will tell you sorry your warranty is void if you did not purchase the device from the carrier (even though it was new.) I am curious how you were able to get it repaired under warranty since you too bought yours from a third party.
I did the credit card trick and it worked flawlessly for about two months and just yesterday I am back to the same problem. After today doing the credit card trick numerous times I finally got the touch screen working now but who knows for how long this time.
BTW my serial number is in the HT642Fxxxxxx if anyone else that has this problem wants to compare and post theirs.

Facing the same problems...
... I've been thinking about repalcing the display and the touchscreen. But now, considering that it is a HW issue, I can only replace these two things. If the bug is in the module above the screen (statur leds and camera) or related to the wireing at the back of the screen, it won't get rid of the problem. On the other hand, if it is a problem with the screen getting too hot, then I'm on the right track...
Has anyone tried this yet?
I'll try to call HTC on monday, maybe they know where the bug is.

Help With 8525!?!?!?!

So Yesterday for no reason at all my 8525's screen went white. i thought it had frozen or some thing but it didn't snap out of it. I pressed the ok button on the side and could hear noise. I decided to restart. Nothing. Did this like 7 times. Finally I let it sit without the battery for like an hour. I worked but the colors were all messed up. Reset and it worked fine. So i set my alarm went to sleep and woke this morning to an email and a white screen. Turning it on and off a couple of times did it and I was already frustrated.
Then I read on a forum about Activesync automatically opening throughout the day to try and connect. So I tweaked that to manual connections. Still the same. So I decided to take advantage of the warranty but I needed to set back my rom b/c as you already know, it voids it. Also thinking that re-flashing might get rid of whatever it was failing in. No, still the same, and now worse. As or an hour ago, my navigation pad doesn't work either. It actually works for about a second when I turn it on and then after I press anything on the pad or surrounding buttons, it's gone.
I really would like to fix it myself at least for now and use the warranty exchange at about 11 months but if theres nothing I can do, I guess I can go get a new one. Also, I don't know if it has anything to do with it, but I downloaded Google Maps to my phone yesterday on the road (through 3G) and that was the only new program installed( I think it mightve been this).
Has this happened to anyone else?
Any help would be much appreciated. I hope I explained enough for anyone to respond. Thank you in advance to anyone with anything really.

Actually if you do a search under white screen you'll find many entries. Any attempt to fix yourself will void the warranty. If you are lucky it may only be the d-pad connector that is loose. This it is possible to check yourself but if have a warranty then I suggesting using it.
Otherwise see the link to my site in my signature for dismantling and service manual guides.
Mike

Thanks. You know I think I will take advantage of the warranty sometime this week. I don't know what happened. But I'm to update my situation. It now seems as though my directional pad seems to be the problem. it glitches on and off and using it sometimes creates the fade-out to white screen. I have to let it go to standby on its own to get my screen back or play around turning it on and off for a bit.
Also, once i re-installed me ATT rom with no applications, my screen seems to be off. I have a 1/32th sliver of the bottom of the screen at the top of my touchscreen. Even in landscape it shows my scroll bar and everything. I didn't even drop it but it is now slightly skewed down. Any input on this?
I also found this website talking about the same problem having with and unorthodox solution (which I tried to no avail). Here's the link if anyone want to check this out. http://www.htcwiki.com/page/AT&T+8525+Display+issues:+Display+is+dim,+blank,+white,+has+lines,+etc.?t=anon
Anyways, I'm gonna call ATT about this see if they can help but I think I will replace, I just didn't want to so soon.
Thanks again for the quick answer.

ckent03 said:
Thanks. You know I think I will take advantage of the warranty sometime this week. I don't know what happened. But I'm to update my situation. It now seems as though my directional pad seems to be the problem. it glitches on and off and using it sometimes creates the fade-out to white screen. I have to let it go to standby on its own to get my screen back or play around turning it on and off for a bit.
Also, once i re-installed me ATT rom with no applications, my screen seems to be off. I have a 1/32th sliver of the bottom of the screen at the top of my touchscreen. Even in landscape it shows my scroll bar and everything. I didn't even drop it but it is now slightly skewed down. Any input on this?
I also found this website talking about the same problem having with and unorthodox solution (which I tried to no avail). Here's the link if anyone want to check this out. http://www.htcwiki.com/page/AT&T+8525+Display+issues:+Display+is+dim,+blank,+white,+has+lines,+etc.?t=anon
Anyways, I'm gonna call ATT about this see if they can help but I think I will replace, I just didn't want to so soon.
Thanks again for the quick answer.
Click to expand...
Click to collapse
Everything they suggest on that site you have tried I guess, the soft and hard resets etc.
I agree with you about the d-pad (directional buttons). Those with this problem often report that the d-pad or it's connector are re;lated to this issue.
Pleased you have chosen the warranty route. You see evn if you opened it up, it can work for a short while and then return again. Also push hard for replacement not repair. They may do this automatically but if not try to persuade them. The reason is that quite a few folks have reported that even after an HTC repair the problem can come back. Actually I think there may be more than one physical cause of this issue and sorting one thing does not mean it won't come back via another route.
The good news is, if you get a good one as I did on the second attempt, I never had white screen or alignment issues - despite heavy use.
Mike

Once again, thank you Mike for all your input. I will be issuing an order for replacement instead of repair. Being at work all day today I've seen that it hasn't "whited' out, if you will, but has actually kept working. Ever so often the d-pad goes but comes back in a few seconds. It may be due to the WM6 i had on it so for now i will keep the original ATT upgrade of WM5 and try to hold off on the warranty as long as I can before it expires. That way I can enjoy a healthy new 8525 longer.
For now I will keep looking around in these forums and see if there ever is a solid solution. Thanks again, and good luck with all.
CKent

my screen went blank

Hi,
Does anyone know why my screen just suddenly goes white?
It started when i heard someone called me. I looked at the screen and it was totally white. Pressing buttons didn't do anything. I tried soft + hard reset but the fone was still like that.
Has anyone got this problem before?

vnxichlo said:
Hi,
Does anyone know why my screen just suddenly goes white?
It started when i heard someone called me. I looked at the screen and it was totally white. Pressing buttons didn't do anything. I tried soft + hard reset but the fone was still like that.
Has anyone got this problem before?
Click to expand...
Click to collapse
i haven't had the problem but it would be helpful if we knew what kind of a phone and rom you have

my fone is cingular 8525, and I have no idea what kinda rom I have. I only unlocked it with the software available here, and still haven't had time to play with other stuff yet.
oh, and i don't think the front buttons work, btw, so when i said i hard reseted it, i was wrong.
it also seems like this problem:
http://forum.xda-developers.com/showthread.php?t=321163
Don't you think? Now I'll have to buy some tools to open this baby up. Does anyone know where I can get the right tools?

It's always best to start at the beginning. Go HERE to a page that I created for new members that has links to EVERYTHING you may need to know about fixing your phone, flashing ROMS and Radios, etc.
Best wishes,

I just fixed it i just fixed it ). I don't think the light sensor for the keyboard work anymore thou, but screw that, the phone works ).
BIG BIG THANKS to "ALKIZMO" and his post:
http://forum.xda-developers.com/showthread.php?t=321163

screen misalignment

ive been having this strange problem with my touch screen for the past month or so. its been working just fine for the past year so this is a bit of a bother. anyways here goes:
the right half of my screen is properply aligned as in when im using the keyboard and pressing keys such as p or k or l they press fine but on the left half of the screen where keys such as A or S or D are present. when i press them they dont get pressed, instead the key next to them gets pressed for example if i press S then A shows up.
i tried aligning the screen it solves the problem but only untill the system reboot. when it goes haywire again like this. anyone else suffering from the same type of problem and know the solution to this?
thanks alot

d3aded said:
ive been having this strange problem with my touch screen for the past month or so. its been working just fine for the past year so this is a bit of a bother. anyways here goes:
the right half of my screen is properply aligned as in when im using the keyboard and pressing keys such as p or k or l they press fine but on the left half of the screen where keys such as A or S or D are present. when i press them they dont get pressed, instead the key next to them gets pressed for example if i press S then A shows up.
i tried aligning the screen it solves the problem but only untill the system reboot. when it goes haywire again like this. anyone else suffering from the same type of problem and know the solution to this?
thanks alot
Click to expand...
Click to collapse
Flash oem ATT rom, then flash new rom sir.. sounds like you have weird bug from your current rom... OR hardware issue.

be care dude!
if you use a magnet holder for your phone... it can crash your digitizer happands toa a friend with his wizard. his digitizer dont works exactly on the center...
be care.

joshkoss said:
Flash oem ATT rom, then flash new rom sir.. sounds like you have weird bug from your current rom... OR hardware issue.
Click to expand...
Click to collapse
Same opinion with Josh: Flash the ATT rom, and try another rom. Good luck!

ted presley said:
Same opinion with Josh: Flash the ATT rom, and try another rom. Good luck!
Click to expand...
Click to collapse
could you please point me to the att rom?

dude...
you have 73 posts... use the search tool
http://www.google.com/custom?hl=en&...m+Hermes&cx=000825531964825142534:cqr2sjirilw

lol i know. was just thinking if someone had experience in att roms they could tell me about that. no offense or anything

[Q] I'm a NEW DVP Owner! & a Paraniod Person, Some Questions.

Hi Guys, I haven't own a new phone in while so I decide to give WP7 a try. I have a few question regrading the DVP I just receive today. Built Date is 01/06/2011. I've heard theres a lot of issue w/ this phone, so I would like to know if my phone has any of it, like what are some of the known issue. First Off I have a few question.
1. When the Phone is in Close Position, The front of the phone wobble a little when pressed at the bottom. Is that normal?
2. How do I unlock the Phone so I can use it on AT&T's GSM Network.
Thats it for now...
Thanks

Crimson Lotus said:
1. When the Phone is in Close Position, The front of the phone wobble a little when pressed at the bottom. Is that normal?
Click to expand...
Click to collapse
Yes, mine is the same.
Crimson Lotus said:
2. How do I unlock the Phone so I can use it on AT&T's GSM Network.
Click to expand...
Click to collapse
I don't follow the unlocking scene too closely, but I don't think it has been successfully unlocked yet. Also even if you unlock it, you won't get 3G on AT&T.
Some others report frequent lockups, particularly on the 16GB model, so keep an eye out for that. The Marketplace app tends to crash and freeze on a lot of WP7 phones, so you can probably ignore that for now.

How do you find out the build date of the phone?

JetWarrior said:
How do you find out the build date of the phone?
Click to expand...
Click to collapse
Thanks a lot pjfans, as for built date, I believe it said so on the box if I'm not mistaken.
I have one more question, How do I extend the Back light time of my hardware keyboard. I fine that it turn off way to quick, I want to extend the time in which it turns off.
Thanks.

Crimson Lotus said:
Thanks a lot pjfans, as for built date, I believe it said so on the box if I'm not mistaken.
I have one more question, How do I extend the Back light time of my hardware keyboard. I fine that it turn off way to quick, I want to extend the time in which it turns off.
Thanks.
Click to expand...
Click to collapse
I haven't found a way to adjust the keyboard back light time out. But pressing any key lights it up again, so I usually tap the fn key if I need to turn it back on. The fn key is a press and hold key, so just tapping it once won't affect the message you are typing.

Update!
Is there a way or option to add sound to your hardware keystroke as you type. I want to add the on screen qwerty sound to my hardware keyboard when i type. Hope it makes sense.