Hey guys,
Can anyone tell me where the cheapest place to have a ribbon cable replacement is?
My 8525 is out of warranty, and I cant afford too much to buy another phone, it's getting quite rediculous.
Thanks
well not sure how much it will cost you to replace the ribbon but I have seen 8125 and 8525 very cheap. now depending on what your budget is might be worth spending the extra $$ or upgrade your current phone so you can get warrant.
I dont have any extra 8525 but I do have 2 8125.
RaptorGuy said:
Hey guys,
Can anyone tell me where the cheapest place to have a ribbon cable replacement is?
My 8525 is out of warranty, and I cant afford too much to buy another phone, it's getting quite rediculous.
Thanks
Click to expand...
Click to collapse
Why do you think it's out of warranty? 8525's were released last Novermber (less than a year ago). So, as long as it hasn't been physically tampered with or damaged, you can just call up AT&T and have it replaced. That is, as long as you're an AT&T customer.
Repair / where?
Thats the thing.
I bought the phone on eBay, it was only two weeks old, when I bought it.
I had it unlocked to work with Centennial Wireless, and ATT / Cingular said they cant do anything about it.
It is too late for me to get a SquareTrade warranty to have it replaced.
Too bad no-one around here had a broken one to sell cheap for parts.
Ahh gotcha. Have you tried reseating the ribbon cable yourself?
I could be wrong, but can't you contact HTC since the phone is less than a year old...? It can still be replaced under the manufacturer's warranty...
8525
I tried reseating the cable myself, but it needs a new one.
Parts are too expensive for these phones.
Related
I tried the search function but could not find any related posts.
The female USB mini connector on the device-side of my MDA Pro broke off and fell into my MDA Pro! This happened when I inserted the original supplied travel charger. My MDA Pro was four weeks old and I have never ever dropped it or damaged it in any way. It was even completely scratchless as i am very carefull with this very expensive machine.
I sent it to TMobile ProAssist, thats were the devices get repared. After one month, I got the message this problem is a "User fault" and it is not part of the warranty!!! I could choose: Have the device repared for 480 euro's (replacing motherboard) or returned at no additional costs!
I am very angry at TMobile Netherlands, as they keep saying this is just not covered in warranty... They also say that the connector is very solid and can not break off without intervention of the user. But still, it happend to me in a routine process like charging!!
So i have the following questions.
1) Is there anyone who has also experienced problems with the USB connector on the device?
2) I figure this is a designflaw or productionfault and should fall under warranty, no matter what the people at TMobile say, right? Or why not?
3) Has anyone experienced more trouble with TMobile as repaircentre?
4) Would another operator repair this within the warranty?
5) Is it me or is it madness to replace a motherboard for 480 euro's on a device that would costs TMobile like 400 euro's new?
Thanks, you are all very well appreciated in advance for your reactions!
They are lying. The connector is known to be weak, and has broken of for a number of people already. Search around a bit more and present them with the evidence, and threaten to take them to consumer court.
Surur
Here's 2 to get you started.
Jasjar USB terminal on phone broken
http://forum.xda-developers.com/vie...order=asc&highlight=repair+usb+solder&start=0
qtek 9000 broken connection port help
http://forum.xda-developers.com/viewtopic.php?p=296699&highlight=usb+broke#296699
Surur
thanks! im searching
I complained about my connector breaking off on pocketinfo.nl. There were several others there with the same problem and I saw more on this forum.
I fixed the connector myself (I was in a hurry) so I know for sure that it is stuck on really badly. This IS a construction (or design) fault. It's only hold down by a tiny amount of solder. Completely unacceptable for a component that will be under so much stress.
The trouble is that it can do a lot of damage. In my case it damaged the wiring for the usb connector (it ripped a line off) So it can be very costly for them to repair if they need to replace the motherboard.
Happened to me too, fortunately I have Insurance provided by o2 and they sent a courier to my house to exchange it the very next morning for free.
patrickl said:
I complained about my connector breaking off on pocketinfo.nl. There were several others there with the same problem and I saw more on this forum.
I fixed the connector myself (I was in a hurry) so I know for sure that it is stuck on really badly. This IS a construction (or design) fault. It's only hold down by a tiny amount of solder. Completely unacceptable for a component that will be under so much stress.
The trouble is that it can do a lot of damage. In my case it damaged the wiring for the usb connector (it ripped a line off) So it can be very costly for them to repair if they need to replace the motherboard.
Click to expand...
Click to collapse
Patrick, are you also the owner of a MDA Pro? Isn't it very weird that TMobile Netherlands doesnt consider this as a design flaw, while other providers such as O2 are conducting repairs under warranty? This is outragous.
Is there anyone that knows about laws in Holland/Europe about warranty and designflaws? Can we make a stand?
yes, mine is an mda pro too. I'm guessing mine worked lose from using the charger in the car. There is a lot of vibration on the cable that works it's way into the mini usb connector.
One morning I took out the usb cable and the connector came off and dropped back inside.
I didn't check it for warranty since I didn't want to be without my phone for a few weeks. I was just about to go on holliday for a few weeks too. So I repaired it myself. It wasn't really difficult, but you should be able to work with SMD components. I only fixed the charging though. One of the signal lines was ripped off the motherboard.
I have the same problem with my Logitech Harmony remote. I guess these mini USB connectors are the cause of the problem. They don't come with mechanical fastening or something. What kind of freaky designer uses solder for fixing mechanical components? Or at least they should use more of it. Mine was attached by the lines and maybe 2 tiny pads at the sides.
Anyway, I digress. I have no idea how you can convince T-Mobile. Guess that's where the problem with warranty is. Sometimes you don't get warranty unless you "sue" them, but then that's not worth it either.
It's pretty obvious that putting a cable in and out of the usb port is "normal use". Maybe if you say yyou dound lots of others with the same problem you can get it repaired under warranty. Ask for their manager. That might help too. or is that an american thing?
I still use a Sony Clie NX70 to read books on. That thing is built like a house. The hinge is still great and the metal housing keeps the screen from getting cracked (two other known design faults with the MDA pro) It really puts the MDA pro to shame. Just wish Sony was still making PDA's.
Goddamn im angry. T-mobile just called, all they can do is exchange my MDA Pro for a Nokia 6230i. Not over my dead body! :x
Is there anyone that has gotten it's provider to repair this flaw? If yes, can you post your RMA/reparationnumber here? I can use these numbers as evidence that this is a flaw that needs to be covered under warrantee.
Please give me your RMA's and your provider/brand/country. Thanks very much!
Wow you mean they can't even repair it anymore? Is that because they don't sell the MDA pro anymore. Or is it because you want it repaired for free?
They CAN repair it, but just not for free, as this problem is not covered in warranty. In the price offer they have sent me, they suggest to replace the entire motherboard.
I think, with a repair price of 480 euro's, it's a total loss. I'm affraid the sum of 500 dollar is too low to take this into civil court or even to let a lawyer take a look at this. So next thing what i'm gonna do is write a lettre to the CEO of T-Mobile Netherlands.
replaced under warranty reciept attached
I grow tired of this problem; I made them aware of the situation quite a while back.
though I agree that it would be just to expensive to replace every unit the company should at least replace the broken ones.
Attached is my receipt showing that Imate did replace mine under warranty for free,
I have kept my personal details on the receipt for legal reasons for everyone else.
I hope this helps.
btw- I was sworn at, I was lied to, I was made to go through useless paperwork and there website chat programs are down most of the time and even when u do connect u have to endure a person who cant even grasp the basics of English. I feel sorry for this company, they don’t understand the basics of business.
Thank you for the receipt one piece more to show T-Mobile that a device design error should fall under warrantee. I have heard numberous of bad experiences with iMate customer support, as I also sell iMate phones at my company. Would never even consider to buy one.
There HAS to be somewhere that has a T-Mobile repair receipt regarding an USB connector.. so if you're out there, please contact me!
I bought my 8125 back on 3/20/2006. The USB connector for the phone came off of its hinges and now fell into the phone. I can still get a connection from it, but it takes like 30 minutes just to get that right angle.
I called Cingular Data Service Team and they gave me three options
1) If Cingular find that there is physical damage to the phone, they will charge me a $425 processing fee. (NO TO THAT OPTION)
2) I am out of contract so I can upgrade my phone and sign a 2 year contract which still will be like $300 for anything decent. (NO TO THAT OPTION)
3) I can send it to HTC have them repair it. ( HOW MUCH MONEY?)
How much do you think it would cost to have HTC repair. I was thinking that since the connector is sort of connected to the motherboard, they would just replace the whole motherboard, which of course would be like $200. What do you think
I'd contact HTC directly via their website at HTC America and see...
I'd also go through these forums and see what you can pull up as i've heard of the USB connectors breaking frequently. If you can find a lot of people saying that (which i think you will) call Cingular back and tell them that you have proof that this problem is a defect. Then tell them where they can find the complaints (you can also use Google to see if there are a large amount of complaints elsewhere).
If you find a lot of complaints about that tell them your sending it in and if they charge you the $425 fee you'll take them to small claims court. Would only cost you about $35 to do and you can force them to pay that if you win. So if you find proof that this isn't your fault sending it to Cingular and suing them if you have to is cheapest .
Had the same thing happen to my mda. I just bought a seperate battery charger (with battery included) for 35 bucks shipped via ebay and is working great. As for syncing with the computer, I have it sync via Bluetooth. So I basically swap battery everytime it goes low.
Now a company called PocketPC tech also repairs USB connectors being broke. I think it costs 60 bucks for it to be repaired. GOOD LUCK!!
mischief4l said:
I bought my 8125 back on 3/20/2006. The USB connector for the phone came off of its hinges and now fell into the phone. I can still get a connection from it, but it takes like 30 minutes just to get that right angle.
I called Cingular Data Service Team and they gave me three options
1) If Cingular find that there is physical damage to the phone, they will charge me a $425 processing fee. (NO TO THAT OPTION)
2) I am out of contract so I can upgrade my phone and sign a 2 year contract which still will be like $300 for anything decent. (NO TO THAT OPTION)
3) I can send it to HTC have them repair it. ( HOW MUCH MONEY?)
How much do you think it would cost to have HTC repair. I was thinking that since the connector is sort of connected to the motherboard, they would just replace the whole motherboard, which of course would be like $200. What do you think
Click to expand...
Click to collapse
So, HTC doesn't repair it for free? Doesn't this fall into the category of defective products? Does HTC even have warranty? Coz if they charge for that broken USB connector, that is just ridiculous. I used (still do) own HP PDAs and PDA phones...they broke a few times either I messed up the ROM, or I dropped it from a couple of floors etc...and I'd call the HP warranty department, and they'd send me a new one on Next day air...and paid return postage and box for my broken device...I thoght this was standard on all PDA devices in the US....
I just had the same thing happen of course the bastards at Cingular told me they never heard of this happening but of course they lied.
I'm sending mine to http://www.pocketpctechs.com/. They repair the USB connector for $60. Called them today and they said the turn around time is 2 days once they receive it.
Good luck, and **** cingular every chance you can!
anthoj said:
So, HTC doesn't repair it for free? Doesn't this fall into the category of defective products? Does HTC even have warranty? Coz if they charge for that broken USB connector, that is just ridiculous. I used (still do) own HP PDAs and PDA phones...they broke a few times either I messed up the ROM, or I dropped it from a couple of floors etc...and I'd call the HP warranty department, and they'd send me a new one on Next day air...and paid return postage and box for my broken device...I thoght this was standard on all PDA devices in the US....
Click to expand...
Click to collapse
From what the bastards at cingular told me that this is considered "physical damage" and they don't cover that. What I could do is send it to HTC and their tech would examine it and HE would decide if it's physical damage or a manuf defect. Any idea what the tech would decide?! bastards!
same prolem with 8500
I have the same problem with the USB on HTC/8500. It's only 4 months old. I suspect that they are going to ask for money to repair it. Did anybody manage to use the warranty for this problem? Thanks
nope. Although there was a third-party website that you could send the phone into and they would fix it for $80. cant remember though
Hi,
Cingular will not insure this. Anybody can recommend a 3rd party insurance to cover this phone. Any experience in dealing with them as far as fast claims and other info is most welcome.
Thank you.
Damn it doesn't? Cingular 8125 did, I remember mine got damage and they sent me a replacement for it.
ZzFDKzZ said:
Damn it doesn't? Cingular 8125 did, I remember mine got damage and they sent me a replacement for it.
Click to expand...
Click to collapse
You're good for one year as far as Cingular warranty is concerned.
The only reason I'm get from phones from a carrier.
I've had three replacement HP6515 and one replacement 8125.
PDA phones just have problems, screen alignment, buttons not working, freezing, stuck headphone tips e.g.
Cingular told me the same thing. I believe this is new. They used to insure smartphones, but now they are not. I better be careful with my full priced 8525!!
cingular has never carried insurance on their smartphone, i remember not being able to get one for my moto mpx220. There is a 1 year warranty period but that only covers defects... HOWEVER there is a website that i know of and they are trustworthy that will sell sperate insurance on mobile devices, phones/laptops, etc..
http://safeware.com/
shogunmark said:
cingular has never carried insurance on their smartphone, i remember not being able to get one for my moto mpx220. There is a 1 year warranty period but that only covers defects... HOWEVER there is a website that i know of and they are trustworthy that will sell sperate insurance on mobile devices, phones/laptops, etc..
http://safeware.com/
Click to expand...
Click to collapse
Really? It must of been Sprint and Verizon only then. I know that for sure. They charge ~$6 per month for insurance. I guess Cingular never did that. I have recently switched back.
brmcguire said:
Really? It must of been Sprint and Verizon only then. I know that for sure. They charge ~$6 per month for insurance. I guess Cingular never did that. I have recently switched back.
Click to expand...
Click to collapse
i have been with cingular since 2000 (swbell wireless back then) and they have never offered insurance for high end phones.. which i think is lame.. they only offer insurance on your low end phones and its like $4 a month. why in the hell would i want insurance on a $100 phone then pay $50 for a deductable.. doesnt make sense. your only options is a 3rd party, i know some homeowners insurance will cover it, but then you are talking an even higher deductable..
i havent personally used safeware.com but read some really good reviews on them somewhere. And i do plan on using them one of these days..
I had my 8125 insured with Safeware. I just got my check now for it, about 1.5 months after the claim was made. I had insured it for $500, and I got the full $500. They were pokey, and I had to call them constantly to get updates, but they did do what they said they would. So I'll keep my insurance with them..
Pick up my 8525 tomorrow.. I dunno why, but it's like trying to find a needle in a haystack when it comes to the 8525 in the detroit area..
sk0t said:
I had my 8125 insured with Safeware. I just got my check now for it, about 1.5 months after the claim was made. I had insured it for $500, and I got the full $500. They were pokey, and I had to call them constantly to get updates, but they did do what they said they would. So I'll keep my insurance with them..
Pick up my 8525 tomorrow.. I dunno why, but it's like trying to find a needle in a haystack when it comes to the 8525 in the detroit area..
Click to expand...
Click to collapse
bout time you come join us over here Skot.. and from what i understand most retail outlets are hard to come by the 8525, i ordered mine online, was the easiest for me
Yeah, I've been without my PDA phone for far too long. Can any of you guys imagine getting stuck with using a bloody Motorola C139 for a month and a half? For a temporary use for phone, it's great, but long term use, no thanks..
I'm not surprised that the retails stores are having a hard time getting them. What I'm wondering is if it's a supply not meeting the demand problem, or online resalers just happened to be first in line in getting them.. I guess I was lucky.. The third store I called had one, and it was their last one. My buddy who bought one spent a Saturday calling like 10 different stores or something, no luck. Then he ended up calling a shop just south of where I live and managed to get one.. He loves it..
So, now, I can't wait to get it. I'm ready to start hacking it to bits the best I can.. And maybe this one I won't drop and break.
yeah
HTC the company gives u a 1 year warrenty on products as long as it is not "ur fault" PDA fones have alot of problems, most can be fixed with help from these forums alot can't be. I've had my 8125 7 months now and i just needed it to get replaced. I had these problems:
Screen alignment : (fixed by a patch of loosening screws on the back of the screen)
Stylus not staying in: (placing a towel ontop of the unit and putting alot of weight but not enuf to break the unit on it for overnight)
Unreponsive keys on the keyboard: ( i just got used to dealing wit em )
Touch screen gives out: (time for replacement)
Called up the number supplied by a cingular representative and they ensured me of HTC's warrently sent me a replacement fone and everything with no questions asked accept about my account and the IMEI number and some confirmation things you need to do on the fone. The only thing I didnt like about the replacement fone is that it didnt come with a battery or new battery case cover.
xSoNiCcRaCkErSx said:
HTC the company gives u a 1 year warrenty on products as long as it is not "ur fault" PDA fones have alot of problems, most can be fixed with help from these forums alot can't be. I've had my 8125 7 months now and i just needed it to get replaced. I had these problems:
Screen alignment : (fixed by a patch of loosening screws on the back of the screen)
Stylus not staying in: (placing a towel ontop of the unit and putting alot of weight but not enuf to break the unit on it for overnight)
Unreponsive keys on the keyboard: ( i just got used to dealing wit em )
Touch screen gives out: (time for replacement)
Called up the number supplied by a cingular representative and they ensured me of HTC's warrently sent me a replacement fone and everything with no questions asked accept about my account and the IMEI number and some confirmation things you need to do on the fone. The only thing I didnt like about the replacement fone is that it didnt come with a battery or new battery case cover.
Click to expand...
Click to collapse
that sounds like cingular's warranty by mail (HTC wouldnt have asked about your account, maybe only proof of purchase). Yes the 1yr warranty is great if its not your fault.. but what do you do if it is your fault? That is what we are covering on this thread. Most cell providers offer some kind of insurance on the cheaper "dumb" phones but not the expensive smart phones (this still dont make sense to me). So in order to insure your device you need to seek a 3rd party such as safeware. They will also fix your phone or send you a check in the event your phone is damaged past the 1 year manufacturer warranty..
**edit**
Im not plugging safeware.. they are just the only 3rd party i know that provides insurance on this level for mobile devices
yes
shogunmark said:
that sounds like cingular's warranty by mail (HTC wouldnt have asked about your account, maybe only proof of purchase). Yes the 1yr warranty is great if its not your fault.. but what do you do if it is your fault? That is what we are covering on this thread. Most cell providers offer some kind of insurance on the cheaper "dumb" phones but not the expensive smart phones (this still dont make sense to me). So in order to insure your device you need to seek a 3rd party such as safeware. They will also fix your phone or send you a check in the event your phone is damaged past the 1 year manufacturer warranty..
**edit**
Im not plugging safeware.. they are just the only 3rd party i know that provides insurance on this level for mobile devices
Click to expand...
Click to collapse
yes shogun your right, cingular pointed me to www.safeware.com
they have insurance there for the PDA fones but its quite expensive and i frankly think it isnt worth it at all.
im not sure how much it is now but it was like $25 deposit and if your fone is stolen you gatta pay some outrageous fee of like 250-350 dollars depending on the device instead of the norm 50 bucks.
i dunno how much it is now i havent bothered looking. heres a website tho since i kno thats what u lookin for. hope it helps.
I'll tell you what then, tell me where you live, I'll steal your phone, and you tell me if it was worth it or not, especially if you don't have the funds available to replace it right away.
Sorry, but for some poeple, it's worth it. I paid $60 a year for my 8125. Not even six months after taking out the policy, I broke my 8125 beyond repair. They gave me a check for $500 (as that's what I was insured up to when I crated the policy). Okay, sure, it took a little while, but considering I only spend $60 to replace it, it was worth it.
Eventually, when I become rich and can afford to drop $500 to replace my phone without thinking twice, it won't be a problem (hell, even if I were rich, $500 phone, $60 per year, it gets destroyed, I ultimately only end up paying $60 to replace it).. Until then, I like having that kind of protection that Cingular doesn't offer.
One of the claims to fame for Safeware is that there's no deductible, and that they cover your device.
I was thinking that someone had mentioned another site besides safeware.com in this thread, but now i don't see it. Was I seeing things or did someone edit their post?
I too had my 8125 insured with safeware and switched mid-year to my 8525 when I upgraded, but if you go to the safeware.com site now you won't find a selection for a PDA device like they used to have. I wonder if they are no longer offering new policies on equipment like ours? I thought the cost was reasonable for the coverage provided (about $60-70) for a year, but it would be a shame if they aren't offering insurance products any longer on PDA devices.
safeware
I got safeware. $500 insurance with no deductible for $60 / yr.
better than my homeowners could do. better than lockline (cingular) because no deductible. covers memory card too.
good luck.
Hey guys,
Ive had my 8525 for a couple months now. Off and on, I have had the "white screen of death" and I've disassembeled and fixed and now Im to the point where I want to throw this thing and burn it.
I have had it unlocked for any network, I love the phone, other than the white screen problem.
I cant afford another phone and this thing isnt under warranty.
Im clueless.
oh man dat sucks try selling it
I thought I saw another post from you on this issue... How long have you had the phone... If it is under a year, contact HTC and they may repair it under the manufacturer's warranty... You bought this phone off ebay, correct..?
8525 Frustrated
The phone was bought off of eBay.
I just learned about the SquareTrade insurance, which it is too late to buy, I could have recieved a replacement.
I listed the phone on eBay for sale. I will buy another HTC when I can afford one that doesnt have hardware defects.
same prob here....i just bought a flex cable from ebay and hope it fixes it...if not imma sell it for parts on ebay and get the 8925 when its comes out from AT&T
RaptorGuy said:
The phone was bought off of eBay.
I just learned about the SquareTrade insurance, which it is too late to buy, I could have recieved a replacement.
I listed the phone on eBay for sale. I will buy another HTC when I can afford one that doesnt have hardware defects.
Click to expand...
Click to collapse
Seems kinda low to sell a lemon on Ebay. Hope you listed the issues.
Hello everyone,
So I need to replace my phone, but since I am with T-Mobile on an unlocked 8525, I have to go through HTC to do so (I bought the phone on eBay). Does anyone have any experience with their customer support and if this is an easy task to go about doing? (I have the classic white-screen problem)
I already called their American "hotline", and it was just some guy who picked up and didn't sound like he knew what he was talking about. He told me to call back tomorrow when their warranty department was open and they could help me out.
Thanks!
-- Nick
I have had my phone replaced by HTC. But that was only because the repairservice misplaced my phone.
At least here in Europe you need a proof of purchase with a date on it.
After this date the warranty period starts. So you could have some problems there.
eBay / 8525 repair
Hey there,
I had purchased an 8525 on eBay.
A few months later, the phone had some hardware problems.
I tried fixing myself, but was unable to do so.
AT&T / Cingular will not help you if you do not have their service and HTC will not help you, because it is a Cingular / AT&T branded hone.
After selling my broken 8525 on eBay, for parts, I waited to buy a new one.
Just bought another used 8525 on eBay last week, and unlocked it.
Today I purchased a warranty plan from www.squaretrade.com.
They will replace your phone, or give you your money back if they can not replace it.
It is well wirth the money spent for a warranty through them, since AT&T and HTC wont help.
Let me know if you have any questions.
How much can I get?
Well, it's too late for me to get the Squaretrade warranty, but I will keep that in mind for next time, thank you.
Now my question is (if I can't get HTC to replace it), how much could I get for this phone? All it is is the white-screen problem, which I've read people can easily fix by just taking the phone apart (I'm just not good with that so I don't know if I wanna risk it). How much would I be able to sell a white-screen 8525 for on eBay? $250 maybe? Thanks!
-- Nick