Related
I went to plug the phone in tonight to charge it and no charge light, the terminals have broken on the usb socket on the back of the phone. May be a stupid question but is this warranty?????. I have always been careful with the phone and charge it every night and in the car as well, the phone has never been dropped or damaged, has anyone else got a loose terminal.
hmm
that certainly is warranty!! and you are not the first with that problem..
I do have to say i heard about people having it on the Exec and on the jasjar not on the mda pro and qtek9000 yet..
Why dont they make it fit nicely in the cover i dont understand.. only thing which comes to mind is for it to break..
:shock:
Thanks for your reply, what do you mean by "only thing which comes to mind is for it to break.."
I will contact i-mate on Tuesday and let you know what happens.
We had a couple of Qtek 9000 in Greece with this problem and the company fixed it with no hassle. It is an issue I guess, so since I found out I am extra carefull with the cables...
hmm
I mean a good designer would make it so that the usb could never break because anyone knows that the usb connector must endure a lot of stress!
If you look at the usb slot you see there is enough room for movement, such a design fault in my eyes. Also it is 'hanging' on the mainboard on its soldering wires.. How dumb is that? why not attach the connector to the mainboard (glue or click it on the mainboard) then it will not that easily break.
All this together tells me it is dumb.. and those developers are not dumb.. they are clever so this is made to break after 1-2 years so you have to buy new etc :evil:
But it sounds like a real issue. :evil:
I am gonna be extra careful now..
MDA Pro reporting here:
It a warranty issue.
But I had no time to send it in, so I fixed it myself ^^.
http://gathering.tweakers.net/forum/list_message/25374369#25374369
http://gathering.tweakers.net/forum/list_message/25381663#25381663
I warned Imate about this, it happened to me 2!
my mini usb slot fell off the mainboard about 2 months ago, They tried to make me pay 1000 dollars to get it fixed, they swore at me, they hung up on me and insisted that it was physical damage. I brought up all the points that you guys brought up but they were rather arrogant.
What annoyed me even more was they told me I was the only person who had this problem they also let slip that most problems are related to the screen. Which I replied that I was one of the first people in the world to purchase this phone and therefore the most likely person to have the first problems, I warned them that they would get an influx of similar cases.
and now, ppl are starting to have problems. what a suprise.
I one hundred percent agree with you that they should of attached the usb to the motherboard with a metal brace. that way it doesnt get disloged.
oh, btw, they did replace the device for me, eventually (1 month)
Thanks Guys, I feel alot better now, I can't afford to buy another one, as I said before I will contact i-mate and the place I bought it on Tuesday and let you all know of the outcome.
Cheers :lol:
USB terminal broken
My qtek 9000 had the same problem and when I turned it in the technician told me that it was my fault and that it hasn't happened before. He was NOT sure if the warranty was valid and he is going to contact me on Tuesday... Is this some kind of conspiracy??? He also urged me to pay 700euros if I wanted my device on the double... I am so frustrated. The joke of the day was his statement " How do I know that you didn't stick a pen or a nail in the USB and broke it off???" NICE ONE HUH!!!!
Hi achaeusz, please let me know what the technician says and I will let you know what I'm told.
Cheers
Love the pen in the usb port, "we all do that, its great fun" idiot. :lol:
Correction: I THOUGHT they replaced it... apparently as achaeusz said, we all stick pensils in the back of the Qtek to see what happens when lead touches the pins.
I am also thinking about sticking my finger in but I am having a lot of trouble since it won't fit. Darn whole is too small... I'll keep trying... see if I can electricute myself!
:roll:
We need to get some pictures of us all fingering and penning our Universals, after all we all do it, just for the fun of it, I also fist my muffler on my car.
get your hands on their repair list to get ur unit replaced!
I got that line about the pen, even though there were no pen marks.
The problem is that the mini usb plug is directly linked to the motherboard and when it falls off as it did with mine the entire motherboard gets damaged. Imate cant afford to replace every motherboard, thats the second most expensive part of the device.
Its a design flaw, and I’m sure Imate know about it.
If you are backed into a corner with imate, u could get a subpoena on their repair list which lists how many units come in with similar problems. That way you can prove that Imate know about the issue.
To add candy to that court action, you could then get a subpoena on how many "disloged usb" problems have arisen that have been replaced under warrently. That then proves that Imate acknowleges that it is vunerable.
They replaced mine under warrenty so if the sunpoena says otherwise then you know its fake and they face criminal action. I am willing to write a statement that states they replaced mine under warrenty.
Just a short note to say I am fully pissed, I still have my broken Jasjar at home and am waiting for imate to contact Kalk online where I bought the phone from and imate just don't seem to care, Kalk Online have been great with my enquiries but imate are not.
Here is the email I sent to Kalk Online and he forwarded it to imate... Got to love there service........
Dear Ken,
Warranty: I-mate Jasjar has a broken USB port.
As per our phone call, I contacted i-mate support on 1300558218 and at first terminated the call as I thought I had the wrong number when I heard it was Telstra, a different company to whom I was trying to call, after talking again to you Ken at Kalk Online and you advising me the number was correct for i-mate I phoned again and was told by the operator that they could not help me, I asked if this was i-mate support and the operator said “yes we fix phones but we can’t provide you with a proof of purchase, I then told him that I didn’t need a proof of purchase off him as I have the proof of purchase as I bought the phone……….. I asked the operator what should I do as my phone is broken and I was told to ring the above number, he told me to send it to Queensland and gave the address, I asked him should I ring Queensland to explain my problem with the phone and he told me no several times and just said send it, I said to the operator when will I get my phone back and he told me he doesn’t know about that and just to send it to QLD and the technicians will repair it and send it back.
This whole experience sounds so unprofessional and I am discussed that a company as big as i-mate would allow this behavior.
:twisted:
vondutch said:
MDA Pro reporting here:
It a warranty issue.
But I had no time to send it in, so I fixed it myself ^^.
http://gathering.tweakers.net/forum/list_message/25374369#25374369
http://gathering.tweakers.net/forum/list_message/25381663#25381663
Click to expand...
Click to collapse
"Het soldeervet is op"? Dude, you didn't really solder that thing on with flux and solid solder did you? Flux is corrosive to PCBs and parts, which is why you don't use it on electronics, electronics need rosin-core solder. For this sort of SMD components, 0.5-0.7 mm rosincore solder preferably, 1 at most.
Although if you did do that with flux and solid solder, my hat's off to you for making it look reasonably neat. Also, good luck on getting anything else repaired under warranty
P.S.: Have you seen the Service Manual for uni that's around now, complete with a step-by-step guide with photos of how to dismantle the Uni entirely? It also includes specs on the bits that they can repair rather than replace components -- pretty much every connector on the motherboard is allowed to be replaced rather than replacing the entire motherboard, however, I suspect that in a case like yours where a pad's lifted off they'd still be required to replace the entire mobo.
Hi Folks
My usb port fell into the device while trying to connect it
Good old 02 said it wasn't warranty, luckily I had insurance & had to make a claim
not good, any other 02 users beware!!
Funnily they only quoted me £149 to fix it???
but it was a 2 week turn around
:shock:
Gary T
Scouse said:
Hi Folks
My usb port fell into the device while trying to connect it
Good old 02 said it wasn't warranty, luckily I had insurance & had to make a claim
not good, any other 02 users beware!!
Funnily they only quoted me £149 to fix it???
but it was a 2 week turn around
:shock:
Gary T
Click to expand...
Click to collapse
Well, the USB port is a replaceable part on the motherboard, and also easily reached without complete disassembly, so even that's a bit steep. However, without examing the phone internals, there's no way to determine whether the USB connector took any of the pads off the motherboard with it, if it did, they'd have to replace the whole motherboard according to HTC policy. So if they quoted you that price without a full examination, it probably was something like "we MIGHT have to replace the motherboard, in about n % of these cases, so we charge appropriately between price of new motherboard and just connector".
Then again, motherboard replacement might just be that cheap. The screen is more expensive than the board and it's a fairly low labour replacement, plus they might partly subsidise it on newer machines like the uni, to avoid pissing people off too much.
Update on my broken USB port, I finally recieved my Jasjar back from the repair centre in QLD on Friday, 4 weeks since I reported it was broken, The telstra repair centre that fixes i-mates phones just sent the phone back unrepaired with a computer printout that was unreadable in the sence that it was from there system and was probaly redable by a technician only. From what I ca gather from the printout it says "not covered under warranty and to expensive repair to fix" Hows that!!!!!!
A problem that i-mate are aware of and they say it isn't warranty......
Any suggestion on what I should do now PLEASE.....
I emailed Kalk Online where I bought the phone and he checked with i-mate and this is what i-mate emailed back
"Unfortunately no… as the tracks on the PCB have been damaged this is considered to be a no warranty fault and consequently the repair cost needs to be bourn by the customer.
Regarding clarity of the diagnosis the report that I have sent you is directly from Telstra Mobile Service who are an authorized service centre for i-mate. The information detailed in this document is sufficient with respect to being a confirmed service statement.
Please do not hesitate to give me a call to discuss.
Regards,
GP
Gareth Phillips
Technology Services - Australasia
i-mate™"
PLEASE HAS ANYONE GOT ANY IDEA WHAT TO DO NOW??????
Buy an external battery charger? If it's not warranty and the pads have lifted it sounds like a tricky repair and may not even be possible.
Richard
Has anyone here had problems with the mini-USb port breaking off inside the phone? I'm asking because mine just did >_< I unplugged my phone from it's charger and was about to connect it to the computer when I noticed that the usb connector wasn't there anymore >_< *sigh* I guess that I'll be calling Cingular now about HTC's 1 year limited warranty.
Let us know how it works out...since you've upgraded your ROM and can't downgrade I wonder if they'll even notice or make a big deal about it.
I've had exactly the same problem with my tmobile mda vario, plus I only had it just over a month, I took it into the shop and they sent it away, only to ring me up a few days on or so saying that my warranty has been invalidated due to physical damage cause by me, when I have never abused it.
I just hope their warranty is a lot better than t-mobiles as I now have a mda vario which is basically dead, a big shame really
Hope it goes ok.
Russ.
Well I'm not a complete idiot ^_^ I copied all pertinent files off to my mini-SD card and then I played some video to kill my (now non-rechargeable) battery. Also Cingular's warranty on physical problems is a 30-day full refund thing. So I'm going to have to directly contact HTC for the manufacturers 1-year warranty or buy a new phone directly from Cingular >_< Needless to say I'm about to e-mail HTC right now. All-io-all a bad day, first my phone breaks then I pay $450 out of pocket for dental work *grumble*
jorge_culv said:
Let us know how it works out...since you've upgraded your ROM and can't downgrade I wonder if they'll even notice or make a big deal about it.
Click to expand...
Click to collapse
I know this is VERY old but I just got my phone back the day before yesterday. I was told that my phones damage wasn't covered by warranty so they charged me $220 US to replace the case and the mainboard. That's about $100 less than I'd have had to pay for a new phone so I guess it's ok. My only problem is that I have to send it back again since somehow they managed to kill 5 keys ('U' 'I' 'K' 'M' and '.') on the QWERTY keyboard.
I have the same problem
I plugged my phone in this morning to charge and heard something snap or click inside so i unplugged it and the usb port came halfway out :S
I only have 19% battery left
Ill get my dad to phone T-Mobile later so i can get it repaired
If i have flashed my phone to WM6 will T-Mobile care and refuse to repair it or just ignore the upgraded rom and repair it for me ?
Ruzza said:
I've had exactly the same problem with my tmobile mda vario, plus I only had it just over a month, I took it into the shop and they sent it away, only to ring me up a few days on or so saying that my warranty has been invalidated due to physical damage cause by me, when I have never abused it.
I just hope their warranty is a lot better than t-mobiles as I now have a mda vario which is basically dead, a big shame really
Hope it goes ok.
Russ.
Click to expand...
Click to collapse
i just have mine shipped back to TMobile. Mine wasn't entirely broke off, but it wiggles, and it no longer recognize the usb cable or charger when its plugged in. I hope they don't invalidate my warranty because of that.
Good luck !
T-Mobile sent me my phone back yesterday without fixing it "Damage caused by dropping or crushing"
Tell me how you get on with them when you get your phone back
This subject was discussed THOROUGHLY in the linky in my siggy. Read it.
I tried the search function but could not find any related posts.
The female USB mini connector on the device-side of my MDA Pro broke off and fell into my MDA Pro! This happened when I inserted the original supplied travel charger. My MDA Pro was four weeks old and I have never ever dropped it or damaged it in any way. It was even completely scratchless as i am very carefull with this very expensive machine.
I sent it to TMobile ProAssist, thats were the devices get repared. After one month, I got the message this problem is a "User fault" and it is not part of the warranty!!! I could choose: Have the device repared for 480 euro's (replacing motherboard) or returned at no additional costs!
I am very angry at TMobile Netherlands, as they keep saying this is just not covered in warranty... They also say that the connector is very solid and can not break off without intervention of the user. But still, it happend to me in a routine process like charging!!
So i have the following questions.
1) Is there anyone who has also experienced problems with the USB connector on the device?
2) I figure this is a designflaw or productionfault and should fall under warranty, no matter what the people at TMobile say, right? Or why not?
3) Has anyone experienced more trouble with TMobile as repaircentre?
4) Would another operator repair this within the warranty?
5) Is it me or is it madness to replace a motherboard for 480 euro's on a device that would costs TMobile like 400 euro's new?
Thanks, you are all very well appreciated in advance for your reactions!
They are lying. The connector is known to be weak, and has broken of for a number of people already. Search around a bit more and present them with the evidence, and threaten to take them to consumer court.
Surur
Here's 2 to get you started.
Jasjar USB terminal on phone broken
http://forum.xda-developers.com/vie...order=asc&highlight=repair+usb+solder&start=0
qtek 9000 broken connection port help
http://forum.xda-developers.com/viewtopic.php?p=296699&highlight=usb+broke#296699
Surur
thanks! im searching
I complained about my connector breaking off on pocketinfo.nl. There were several others there with the same problem and I saw more on this forum.
I fixed the connector myself (I was in a hurry) so I know for sure that it is stuck on really badly. This IS a construction (or design) fault. It's only hold down by a tiny amount of solder. Completely unacceptable for a component that will be under so much stress.
The trouble is that it can do a lot of damage. In my case it damaged the wiring for the usb connector (it ripped a line off) So it can be very costly for them to repair if they need to replace the motherboard.
Happened to me too, fortunately I have Insurance provided by o2 and they sent a courier to my house to exchange it the very next morning for free.
patrickl said:
I complained about my connector breaking off on pocketinfo.nl. There were several others there with the same problem and I saw more on this forum.
I fixed the connector myself (I was in a hurry) so I know for sure that it is stuck on really badly. This IS a construction (or design) fault. It's only hold down by a tiny amount of solder. Completely unacceptable for a component that will be under so much stress.
The trouble is that it can do a lot of damage. In my case it damaged the wiring for the usb connector (it ripped a line off) So it can be very costly for them to repair if they need to replace the motherboard.
Click to expand...
Click to collapse
Patrick, are you also the owner of a MDA Pro? Isn't it very weird that TMobile Netherlands doesnt consider this as a design flaw, while other providers such as O2 are conducting repairs under warranty? This is outragous.
Is there anyone that knows about laws in Holland/Europe about warranty and designflaws? Can we make a stand?
yes, mine is an mda pro too. I'm guessing mine worked lose from using the charger in the car. There is a lot of vibration on the cable that works it's way into the mini usb connector.
One morning I took out the usb cable and the connector came off and dropped back inside.
I didn't check it for warranty since I didn't want to be without my phone for a few weeks. I was just about to go on holliday for a few weeks too. So I repaired it myself. It wasn't really difficult, but you should be able to work with SMD components. I only fixed the charging though. One of the signal lines was ripped off the motherboard.
I have the same problem with my Logitech Harmony remote. I guess these mini USB connectors are the cause of the problem. They don't come with mechanical fastening or something. What kind of freaky designer uses solder for fixing mechanical components? Or at least they should use more of it. Mine was attached by the lines and maybe 2 tiny pads at the sides.
Anyway, I digress. I have no idea how you can convince T-Mobile. Guess that's where the problem with warranty is. Sometimes you don't get warranty unless you "sue" them, but then that's not worth it either.
It's pretty obvious that putting a cable in and out of the usb port is "normal use". Maybe if you say yyou dound lots of others with the same problem you can get it repaired under warranty. Ask for their manager. That might help too. or is that an american thing?
I still use a Sony Clie NX70 to read books on. That thing is built like a house. The hinge is still great and the metal housing keeps the screen from getting cracked (two other known design faults with the MDA pro) It really puts the MDA pro to shame. Just wish Sony was still making PDA's.
Goddamn im angry. T-mobile just called, all they can do is exchange my MDA Pro for a Nokia 6230i. Not over my dead body! :x
Is there anyone that has gotten it's provider to repair this flaw? If yes, can you post your RMA/reparationnumber here? I can use these numbers as evidence that this is a flaw that needs to be covered under warrantee.
Please give me your RMA's and your provider/brand/country. Thanks very much!
Wow you mean they can't even repair it anymore? Is that because they don't sell the MDA pro anymore. Or is it because you want it repaired for free?
They CAN repair it, but just not for free, as this problem is not covered in warranty. In the price offer they have sent me, they suggest to replace the entire motherboard.
I think, with a repair price of 480 euro's, it's a total loss. I'm affraid the sum of 500 dollar is too low to take this into civil court or even to let a lawyer take a look at this. So next thing what i'm gonna do is write a lettre to the CEO of T-Mobile Netherlands.
replaced under warranty reciept attached
I grow tired of this problem; I made them aware of the situation quite a while back.
though I agree that it would be just to expensive to replace every unit the company should at least replace the broken ones.
Attached is my receipt showing that Imate did replace mine under warranty for free,
I have kept my personal details on the receipt for legal reasons for everyone else.
I hope this helps.
btw- I was sworn at, I was lied to, I was made to go through useless paperwork and there website chat programs are down most of the time and even when u do connect u have to endure a person who cant even grasp the basics of English. I feel sorry for this company, they don’t understand the basics of business.
Thank you for the receipt one piece more to show T-Mobile that a device design error should fall under warrantee. I have heard numberous of bad experiences with iMate customer support, as I also sell iMate phones at my company. Would never even consider to buy one.
There HAS to be somewhere that has a T-Mobile repair receipt regarding an USB connector.. so if you're out there, please contact me!
Hi,
Cingular will not insure this. Anybody can recommend a 3rd party insurance to cover this phone. Any experience in dealing with them as far as fast claims and other info is most welcome.
Thank you.
Damn it doesn't? Cingular 8125 did, I remember mine got damage and they sent me a replacement for it.
ZzFDKzZ said:
Damn it doesn't? Cingular 8125 did, I remember mine got damage and they sent me a replacement for it.
Click to expand...
Click to collapse
You're good for one year as far as Cingular warranty is concerned.
The only reason I'm get from phones from a carrier.
I've had three replacement HP6515 and one replacement 8125.
PDA phones just have problems, screen alignment, buttons not working, freezing, stuck headphone tips e.g.
Cingular told me the same thing. I believe this is new. They used to insure smartphones, but now they are not. I better be careful with my full priced 8525!!
cingular has never carried insurance on their smartphone, i remember not being able to get one for my moto mpx220. There is a 1 year warranty period but that only covers defects... HOWEVER there is a website that i know of and they are trustworthy that will sell sperate insurance on mobile devices, phones/laptops, etc..
http://safeware.com/
shogunmark said:
cingular has never carried insurance on their smartphone, i remember not being able to get one for my moto mpx220. There is a 1 year warranty period but that only covers defects... HOWEVER there is a website that i know of and they are trustworthy that will sell sperate insurance on mobile devices, phones/laptops, etc..
http://safeware.com/
Click to expand...
Click to collapse
Really? It must of been Sprint and Verizon only then. I know that for sure. They charge ~$6 per month for insurance. I guess Cingular never did that. I have recently switched back.
brmcguire said:
Really? It must of been Sprint and Verizon only then. I know that for sure. They charge ~$6 per month for insurance. I guess Cingular never did that. I have recently switched back.
Click to expand...
Click to collapse
i have been with cingular since 2000 (swbell wireless back then) and they have never offered insurance for high end phones.. which i think is lame.. they only offer insurance on your low end phones and its like $4 a month. why in the hell would i want insurance on a $100 phone then pay $50 for a deductable.. doesnt make sense. your only options is a 3rd party, i know some homeowners insurance will cover it, but then you are talking an even higher deductable..
i havent personally used safeware.com but read some really good reviews on them somewhere. And i do plan on using them one of these days..
I had my 8125 insured with Safeware. I just got my check now for it, about 1.5 months after the claim was made. I had insured it for $500, and I got the full $500. They were pokey, and I had to call them constantly to get updates, but they did do what they said they would. So I'll keep my insurance with them..
Pick up my 8525 tomorrow.. I dunno why, but it's like trying to find a needle in a haystack when it comes to the 8525 in the detroit area..
sk0t said:
I had my 8125 insured with Safeware. I just got my check now for it, about 1.5 months after the claim was made. I had insured it for $500, and I got the full $500. They were pokey, and I had to call them constantly to get updates, but they did do what they said they would. So I'll keep my insurance with them..
Pick up my 8525 tomorrow.. I dunno why, but it's like trying to find a needle in a haystack when it comes to the 8525 in the detroit area..
Click to expand...
Click to collapse
bout time you come join us over here Skot.. and from what i understand most retail outlets are hard to come by the 8525, i ordered mine online, was the easiest for me
Yeah, I've been without my PDA phone for far too long. Can any of you guys imagine getting stuck with using a bloody Motorola C139 for a month and a half? For a temporary use for phone, it's great, but long term use, no thanks..
I'm not surprised that the retails stores are having a hard time getting them. What I'm wondering is if it's a supply not meeting the demand problem, or online resalers just happened to be first in line in getting them.. I guess I was lucky.. The third store I called had one, and it was their last one. My buddy who bought one spent a Saturday calling like 10 different stores or something, no luck. Then he ended up calling a shop just south of where I live and managed to get one.. He loves it..
So, now, I can't wait to get it. I'm ready to start hacking it to bits the best I can.. And maybe this one I won't drop and break.
yeah
HTC the company gives u a 1 year warrenty on products as long as it is not "ur fault" PDA fones have alot of problems, most can be fixed with help from these forums alot can't be. I've had my 8125 7 months now and i just needed it to get replaced. I had these problems:
Screen alignment : (fixed by a patch of loosening screws on the back of the screen)
Stylus not staying in: (placing a towel ontop of the unit and putting alot of weight but not enuf to break the unit on it for overnight)
Unreponsive keys on the keyboard: ( i just got used to dealing wit em )
Touch screen gives out: (time for replacement)
Called up the number supplied by a cingular representative and they ensured me of HTC's warrently sent me a replacement fone and everything with no questions asked accept about my account and the IMEI number and some confirmation things you need to do on the fone. The only thing I didnt like about the replacement fone is that it didnt come with a battery or new battery case cover.
xSoNiCcRaCkErSx said:
HTC the company gives u a 1 year warrenty on products as long as it is not "ur fault" PDA fones have alot of problems, most can be fixed with help from these forums alot can't be. I've had my 8125 7 months now and i just needed it to get replaced. I had these problems:
Screen alignment : (fixed by a patch of loosening screws on the back of the screen)
Stylus not staying in: (placing a towel ontop of the unit and putting alot of weight but not enuf to break the unit on it for overnight)
Unreponsive keys on the keyboard: ( i just got used to dealing wit em )
Touch screen gives out: (time for replacement)
Called up the number supplied by a cingular representative and they ensured me of HTC's warrently sent me a replacement fone and everything with no questions asked accept about my account and the IMEI number and some confirmation things you need to do on the fone. The only thing I didnt like about the replacement fone is that it didnt come with a battery or new battery case cover.
Click to expand...
Click to collapse
that sounds like cingular's warranty by mail (HTC wouldnt have asked about your account, maybe only proof of purchase). Yes the 1yr warranty is great if its not your fault.. but what do you do if it is your fault? That is what we are covering on this thread. Most cell providers offer some kind of insurance on the cheaper "dumb" phones but not the expensive smart phones (this still dont make sense to me). So in order to insure your device you need to seek a 3rd party such as safeware. They will also fix your phone or send you a check in the event your phone is damaged past the 1 year manufacturer warranty..
**edit**
Im not plugging safeware.. they are just the only 3rd party i know that provides insurance on this level for mobile devices
yes
shogunmark said:
that sounds like cingular's warranty by mail (HTC wouldnt have asked about your account, maybe only proof of purchase). Yes the 1yr warranty is great if its not your fault.. but what do you do if it is your fault? That is what we are covering on this thread. Most cell providers offer some kind of insurance on the cheaper "dumb" phones but not the expensive smart phones (this still dont make sense to me). So in order to insure your device you need to seek a 3rd party such as safeware. They will also fix your phone or send you a check in the event your phone is damaged past the 1 year manufacturer warranty..
**edit**
Im not plugging safeware.. they are just the only 3rd party i know that provides insurance on this level for mobile devices
Click to expand...
Click to collapse
yes shogun your right, cingular pointed me to www.safeware.com
they have insurance there for the PDA fones but its quite expensive and i frankly think it isnt worth it at all.
im not sure how much it is now but it was like $25 deposit and if your fone is stolen you gatta pay some outrageous fee of like 250-350 dollars depending on the device instead of the norm 50 bucks.
i dunno how much it is now i havent bothered looking. heres a website tho since i kno thats what u lookin for. hope it helps.
I'll tell you what then, tell me where you live, I'll steal your phone, and you tell me if it was worth it or not, especially if you don't have the funds available to replace it right away.
Sorry, but for some poeple, it's worth it. I paid $60 a year for my 8125. Not even six months after taking out the policy, I broke my 8125 beyond repair. They gave me a check for $500 (as that's what I was insured up to when I crated the policy). Okay, sure, it took a little while, but considering I only spend $60 to replace it, it was worth it.
Eventually, when I become rich and can afford to drop $500 to replace my phone without thinking twice, it won't be a problem (hell, even if I were rich, $500 phone, $60 per year, it gets destroyed, I ultimately only end up paying $60 to replace it).. Until then, I like having that kind of protection that Cingular doesn't offer.
One of the claims to fame for Safeware is that there's no deductible, and that they cover your device.
I was thinking that someone had mentioned another site besides safeware.com in this thread, but now i don't see it. Was I seeing things or did someone edit their post?
I too had my 8125 insured with safeware and switched mid-year to my 8525 when I upgraded, but if you go to the safeware.com site now you won't find a selection for a PDA device like they used to have. I wonder if they are no longer offering new policies on equipment like ours? I thought the cost was reasonable for the coverage provided (about $60-70) for a year, but it would be a shame if they aren't offering insurance products any longer on PDA devices.
safeware
I got safeware. $500 insurance with no deductible for $60 / yr.
better than my homeowners could do. better than lockline (cingular) because no deductible. covers memory card too.
good luck.
Hey guys,
Im on my second Vibrant right now. The volume button stopped working on my first one. When I got this replacement, the usb port was a little loose, now a few months later its even more loose. So I called tmobile and they said that the loose usb port is not covered under warranty because its something that I could have damaged. Also, I was assuming that the phone they sent me was a refurb, but the Tmobile rep said the replacement (that I have now) was actually a new unit and has another full year warranty on it.
So my question is, besides the volume button not working (like my original), what is covered under warranty. I am not talking about insurance, but the 1 year warranty that comes with a new phone. If a loose USB port is not covered, but the volume button not working like my original is covered, what is or is not covered under the original 1 year warranty?
kboater said:
Hey guys,
Im on my second Vibrant right now. The volume button stopped working on my first one. When I got this replacement, the usb port was a little loose, now a few months later its even more loose. So I called tmobile and they said that the loose usb port is not covered under warranty because its something that I could have damaged. Also, I was assuming that the phone they sent me was a refurb, but the Tmobile rep said the replacement (that I have now) was actually a new unit and has another full year warranty on it.
So my question is, besides the volume button not working (like my original), what is covered under warranty. I am not talking about insurance, but the 1 year warranty that comes with a new phone. If a loose USB port is not covered, but the volume button not working like my original is covered, what is or is not covered under the original 1 year warranty?
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Not sure the answer to your question but have you called them back and talked to cust service? Have you tried to call samsung?
yeah, i'd call and talk to a different rep. they were probably not wanting to do it because if it is determined to be physical damage, you'd get charged and out of warranty fee. tell them you are positive it isn't due to physical damage and be insistent and let them know you are aware that you run the risk of the oow and they should do it for you, i did when i worked there. worst case, you pay the $130 or whatever oow (assuming the oow fee hasn't skyrocketed in the last 6 months or so), which is about what you'd pay for an insurance deductible anyway.
Try a different usb cable first, seems like that was the only thing you haven't changed.
its not the USB cable, and it still does charge and work, but the port has gotten quite a bit looser then when i received the phone (which it was a little loose to start with)
so with it still working, and the fact that I have been with them for about 5 years with 2 lines and I am not under any contract, I think I have the upper hand in the bargaining power. Due to this and the fact that this particular phone still has about 9 months of warranty left on it, I am not in a rush.
I was just a little surprised when the rep told me that the loose port is not covered under the 1 year warranty. They wanted to send me a free Galaxy S 4G, but wanted to to commit to 2 years. I told them no way. I told her that I was not comfortable signing a 2 year agreement with the Att deal in the works. I told her since I am not under contract I could just easily go to another carrier. She told me to call back and see if they could do anything else before it came to that.
So i am curious as I know many people on this forum have done warranty replacements, any idea or experience what is covered under the 1 year warranty?
manufacturer defects are covered under warranty. physical and water damage are not. that's about as specific as it gets...
how long you've been with them and whatever doesn't matter for a warranty exchange, but that's why they would have offered you an upgrade, but you aren't going to get anything other than a warranty exchange (which may end up with you being charged an oow fee for physical damage) without a contract.
The Samsung USB cable is garbage. If you are still using it, it WILL make it seem like the port is loose but it's not. It's the cheap ass cable. I've used Motorola and Nokia MicroUSB cables with no problems for months now. My Samsung cord is actually shorting out now, and is still very loose.
funeralthirst said:
manufacturer defects are covered under warranty. physical and water damage are not. that's about as specific as it gets...
how long you've been with them and whatever doesn't matter for a warranty exchange, but that's why they would have offered you an upgrade, but you aren't going to get anything other than a warranty exchange (which may end up with you being charged an oow fee for physical damage) without a contract.
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Hello last summer I got 2 vibrants. Tmobile had a special buy one and get second free. I gave my gf the second one. And now her usb port connector on the phone itself is loose. That's part of manufacture defect? Right.
Sent from my SGH-T959 using XDA Premium App
thats definitely covered under warranty, thats what happened to my last vibrant and soon after it stopped connecting to the PC and then sometimes didnt charge.
I usually recommend going into a B/M store to show them IN PERSON. They are much more caring in the flesh than on a phone. Besides, you can prove to them in person it is a manufacturer defect...not but babble over the cell network.
USB port malfunctions are usually due to user error, but if yours was by default loose, then yes, it should be covered. If the reps continually refuse, just makes up a BS issue such as random reboots and you will receive a replacement. Trust me, T-Mobile does not bother to check the devices for the given issues. Then again, it really isn't fraud since the device's usb is faulty.