My wife has a T-Mobile 6230 and my Jam can't receive the MMS she sends me.
It has a download button but never manages.
MMS sent from myself is fine.
Arcsoft version 2.5.0.28
Any ideas? Is this a known problem?
i had this problam after i upgraded the rom from I Mate -
all i had to do was install the T-mobile setting from my old rom...
Try it
If you are getting the file and can not read it.. maybe the picture is in a different format,
I think there is another reason for that. Unless you have not send at least one MMS by yourself, you are not registered as "MMS capable" by T-Mobile. So try to send on MMS from your Jam and have a retry if you can receive MMS then.
Cheers
Is it only MMS to yourself that don't work, or to other people's hansets? Have you tried the SIMs in other handsets to narrow down the possible problems. I work in a T-Mobile store and that's what I'd try to establish first. Do you have a local store, lots of staff have Compacts so should be able to help (I hope!)
Thanks for the replies BUT, the problem is that i can't RECEIVE from a T-Mobile Phone!!
My Jam is an Orange device and I can receive OK if I send it myself. However, a T-Mobile 6230 MMS is received but cannot be downloaded by my Orange JAM
That's why I suggested trying the SIMs in different handsets, to try and establish whether it's an issue just between your two phones or a bigger one between the two numbers.
For example, if you put your Orange SIM in another handset and can receive the MMS then it's an issue with your M500, if not the issue may be at the other end. You'll probably have to try a number of combinations to narrow down where the problem is (4 by my reckoning), but trial and error is often the best (if not quickest) way. It may not seem like sense but in my experience of trying to diagnose problems it's the best start. At least you know which part of the whole system you're looking at. Let us know if you give it a go.
I've got the exact same issue on my Qtek S100 running the 1.12 ROM (MMS ver 2.0.0.22). I'm not receiving MMS's from other people even if they're on Orange (same as me) but if I send an MMS to myself I receive it.
My phone has the keylock turned on, as with an SMS the phone screen comes on when someone sends an MMS but the phone doesn't download it. It doesn't seem to make a difference if I unlock my phone beforehand either :/
Bump, anyone else with this issue/a fix?
In the last 3 weeks since I got my Dopod 818pro, I've spent an obscene amount of time trying to setup the MMS system. I am using T-mobile USA with the most basic voice plan (no internet or wireless plan). T mobile keeps claiming I should be able to send picture messaging with the correct settings. I have read multiple forums (including this forum everyday), going through more settings than I can remember, exhausted T mobile's technical team, and all I get is the "Unable to send message. It will remain in your inbox" message. Even the tech team from tmobile is suggesting that I have a faulty system. So before I give up and deem this unit faulty, maybe someone here can tell me what I'm doing wrong or give suggestions as to a step by step setup, I will be forever grateful. Here's what I've tried:
- I tried the whole wap.voicestream.com setting in "connections", then using the "216.155.165.50 then http://216.155.174.84/servlets/mms" as suggested by t mobile - still doesn't work.
- What I have been successful in getting is text messages, but I assume that's not even in the same category as MMS. In fact, I had someone try to send pics to me, and didn't get it at all.
So my questions are:
1) Is anyone using a port other than 9201 for MMS?
2) Is there any settings in this Asian origin phone that may interfere with it working in the US?
3) My Arcsoft MMS Composer version is 3.xx something, but I've seen other WM5 units (like the Apache) that carries a 2.xx version. Is there any incompatibility issue with 3.xx and WM5 that anyone knows of? If so, does anyone know where I can get an older version of MMS Composer? (I think even the t mobile tech people said they're only familiar with 2.xx version)
4) Which arcsoft MMS composer version does the Jamin have (I assume it should be identical to my dopod 818pro, but worth asking.
5) Should I just pay for the internet plan to see if there's an account issue, and not a software/hardware issue?
6) If the phone and txt messages are fine, should I assume it's not a hardware issue, but rather a WM5/software problem?
7) If anyone has a cab file for TMobile USA or direct me to one I'll appreciate it. (I did do a search on this, but the link directed me to a UK setting cab. file, not a US one).
8) There's an icon in the Settings/Connections screen. Other han the Connections icon, there is a GPRS Setting icon. When I click on it, it allows me to choose PAP authentication or CHAP authenication. Does anyone know which should be checked for T mobile in the US? (none of the tmobile techs know what this is).
9) Finally, has anyone been successful using a dopod 818pro (jamin for that matter), to send mms through t mobile USA. Am I alone here?
I want to thank you for any input whatsoever. I want to try everything before I send this back for exchange.
I have a JAMin on TMO USA. The ARC Soft composer version is 3.0.7.19. The JAMin is the first iMate device that has had flawless MMS operation for me. Other devices have been iffy at best. And it definitely isn't a network issue since MMS on my Treo 650 was always perfect. I guess I don't see how you can even do MMS without a data plan since you need to access the internet at the wap.voicestream.com web site. I didn't know that one could do that with just a voice plan. If that is OK then I would be sure that your MMS is using the wap connection not the GPRS connection based on internet2.voicestream.com.
Anyway below are my TMO USA GPRS/MMS Settings which work on the JAMin. If these don't work I would definitely request a new device.
Frank
T-Mobile Internet & MMS Connections Setup, Modified 10/8/05, 2/10/06 for JAMin by FM
1. Start>Settings>Connections>Connections>Tasks Tab
1a. Under first section (My ISP) add a new modem connection-> Modem Tab: "Internet GPRS"/Cellular Line (GPRS)/"internet2.voicestream.com"
1b. Under second section (My Work Network) add a new modem connection-> Modem Tab: "MMS GPRS"/Cellular Line (GPRS)/"wap.voicestream.com"
Proxy Settings Tab: Check "This network connects to the Internet"
Check "This network uses a proxy server to connect to the Internet"
Proxy Server: 216.155.165.50
Advanced: HTTP/216.155.165.50/80
WAP/216.155.165.50/9201
Secure WAP/216.155.165.50/9203
Socks/216.155.165.50/1080
1c. Advanced Tab>Select Networks: Programs that automatically connect to the Internet should connect using: "My ISP"
Programs that automatically connect to a private network should connect using: "My Work Network"
2. Messaging>MMS>MMS Configuration>Preferences Tab-> Retrieve messages immediately/Save sent messages/3 Attempts/
Original Photo Resolution
Servers Tab-> Define a new Server: T-Mobile MMS Server/Set as default
Server Name: T-Mobile MMS Server/Gateway: 216.155.165.50/Port number: 9201
Server address: http://216.155.174.84/servlets/mms/
Connect via: My Work Network
Sending size limitation: 250K
Wap Version: 1.2
Thanks so much for responding. I tried all your steps to a tee (BTW, very thorough instructions, much more so than TMo techs). Still doesn't work. My MMS composer version is 3.0.7.17 vs your 19. You don't suppose that much was upgraded b/w these versions, do you? How did you get these settings anyway? Did Tmobile send it to you, or did you set it up yourself. BTW, do you have the 19.99 plan or the 29.99 plan? I'm just trying to figure it if I should just shell out money for the internet plan just to try out the MMS capability. Damn, really don't want to send this back to Expansys.
I have had the $19.99 unlimited data plan for quite a while now and I don't know anything about the $29.99 plan. These settings are those that I have always used on PPCs such as the Torq 100, PDA2K, JAM, KJAM and now the JAMin and came from trial and error mostly with suggestions from others on here and other forums. I am sure that they are correct.
I really don't use MMS that much and since I have had so much trouble in the past with it trying to send pictures I usually just send them via email attachments using Messaging. That always works and is also free.
I really think that your problem is not having a data plan and I am surprised that the TMO techs didn't mention that. Look at the MMS connection settings - you need to access the Cellular Line (GPRS) - this is a data conection, not voice, and as I said before you need to access the wap web site on the interne for MMS. You can always try the data plan for a day or so and cancel it if it doesn't work but I think that is your problem. I would have all the GPRS settings in place and then have a TMO CSR activate the data plan. You can then test it immediately while the CSR is still on the line by running Pocket Explorer and accessing a web site. If that works then I would try MMS again.
I also hate to send stuff back so hopefully it will work with a data plan,
Frank
I think getting the internet plan is the next step before I send it back. The way the tech explained it to me about using the phone line to do MMS. He said that the setting they gave us (servelets/mms, etc) is kind of a backdoor to the GPRS. Some techs did claim they were successful setting it up the Jasjar (maybe they all neglected to note what kind of plan all these wm5 users have). Does your phone have that GPRS authentication thing? Still can't figure out what it is.
Mine is set to PAP by default. Maybe the techs are right about not needing a data plan. I have just always had one when using MMS so haven't tried it without one. I pay for each individual MMS message - $.10 each I think.
Frank
fmcgirt said:
Wap Version: 1.2
Click to expand...
Click to collapse
I did change WAP ver. from 2.0 to 1.2 to make it work.
And also make sure your MMS connects to wap.voicestream.com not internet2.voicestream.com nor internet3.voicestream.com
I have MMS working on T-mobile w/iMate XDA 2, Dopod 818, iPaq 6515, and Dopod 818 Pro.
Staroip, which T mobile plan do you have? Are you paying anything extra other than the voiceplan?
I have family plan w/ 4 lines. Currently, the line my Dopod 818 pro uses has $19.99 unlimited GPRS (which is not offered anymore). T-mobile has "Total Internet Access" for $29.99 as add-on that comes with unlimiter GPRS/Edge and HotSpot.
My old dopod 818 (aka iMate JAM) is on the line w/o any data plan add-on now but used to have $19.99 unlimited VPN plan. MMS is working fine on those device now.
Have you done the trick for SD card problem, such as not allowing ext-rom installation? Usually, there is MMS patch cab need to be installed in order for MMS to be working.
BTW, on my connection "wap.voicestream.com", I don't use proxy setting.
Is your Dopod 818 pro WWE version or TC version?
Now you're scarying me about the Jam being able to do MMS without any plans. I did do the Sd card thing, but I did launch the MMS cab file. Either way, this wasn't working even before I hard resetted and excluded the ext rom2. This is the WWE version. You think it makes a difference? Now I really have to talk to T mobile soon.
Most camera phones (not PDA) can use MMS w/o data plan.
Here is T-Mobile Wireless Data Configurator
http://tmobileus.wdsglobal.com/phon...aptchaEnabled=true&manufacturerId=41&phoneId=
W/O a data plan, your wap.voicestream.com is still open for MMS even though you cannot browse web sites.
You may find some answers there.
http://www.howardforums.com/forumdisplay.php?f=52
I think I'm going to give up now. I just sign up for the internet plan for 29.99. I was able to surf the web. But guess what, still can't do MMS. Almost hilarious. BTW, you don't think I'm doing something stupid like not composing the MMS message correctly, do you? I just launch MMS, create new, attach a picture, then hit send, right? The send address is always the 10 digit phone number, including area code, right? No country code?
The MMS send address can also be an email address - try that. If not, I don't know what else to suggest. As I told you before MS was always flaky for me on everything expect the Treo 650 and JAMin. Sometimes it would appear to work and never show up at the destination. Or take several hours to show up. Sometimes on receive a message would appear to download successfully but I could never display it. These are also problems reported by others. I always felt lucky when it did work and none of us ever knew what was wrong - not settings or network so we had to conclude that the ArcSoft MMS client must be glitchy.
Frank
OK, here's the latest update. (I'm spending way too much time on this). As a last attempt, I put my sims card into an old sony erricson T68i phone. I was able to send messages, but when I tried to download the picture, it says some error with the network. So I speculated that it may be the SIMS card afterall. I called up tmobile, and they said some of their older SIMS card may not know how to handle MMS. She suggested I go to the Tmobile store to get a new card. Went there, tmobile gave me a free new card, now I'm able to receive pic messages (which I'm pretty sure I was never able to do with the old SIMS), but I still can't send them out. The kicker is, if I pop the sims card into the t68i, I'm able to create and send messages, and the message even goes into the t68i's inbox, but I still can't download it. Then if I take the same card, put it in my dopod, now the dopod can download and view it. WTF? Should I just send it back? This is too frustrating.
For those who tried to help me, here's the latest update. After trying everything with no success, I was about to send it back to expansys, so I figured I'll try it one more time after I hard reset the device. I plugged the settings in, sent the pic... Guess what, IT WORKED. I don't have the slightest clue as to why. Don't know if the reset reconfigured the SIMS, whatever it is, it worked (even after I restored my backup (so I don't think it was a software incompatibility issue either). All I know is, now I'm ecstatic. All I need to do now is figure out what I'm going to do with picture messaging now that I have it. :shock: Again, thank you so much for those of you who tried to help. This is the greatest forum.
I've had my 4350 for a week now and love it. I had a Dash earlier and just got tired of the volume/jogger issue. I also have a wizard, to which this phone is just a huge improvement over. However, I'm having an issue getting MMS to work on the Tmobile network. I've contacted Tmobile and spoke with their level 3 techs and they weren't able to make it work either. It connects to the network, but for some reason will not actually download or upload any data! Anyone else having that problem, or is there anyone with Tmobile that actually has their MMS working? Sometimes there are disadvantages to the being the first kid on the block to get a device!
Hey i´ve got it working with the Configuration of a .cab File :
https://shop.dangaard.de/files/Qtek/Qtek.htm
Go and have a try, i don`t know if this is German only...
The tricky part is that you have to create a separate MMS dialup-settings using you mobile carrier data provided, including the Proxy settings.
Then I had to look up the instruction that went with the device and it had a screenshot of what setting had to be entered in the MMS settings. Man, I was ready to kick the s**t out this gadget trying to make it sending MMS.
I just sold my HTC HD to a friend, but the problem is that we cant get it to send/recieve MMS!
I live in Sweden and the operator is Tele2/comviq, we have tried all the suggested settings on the Tele2 site, but it just refuses to connect!
I have never used MMS function as long as I had the phone, so I dont know if it worked before, but it dosent work now!
Could someone please help us, and tell if there is something wrong with the phone or if it is just a setting that we are missing!
I have not installed any custom roms, it still has the original wm 6.1 rom!
Thanks!
I had the same problem with T-Mobile and the only way I could get it to work was to turn off proxy server in the connections settings.
Chrissssssss said:
I had the same problem with T-Mobile and the only way I could get it to work was to turn off proxy server in the connections settings.
Click to expand...
Click to collapse
Thanks for the tip, I checked the connection settings, but there are no proxy servers active!
Any more suggestions?
Thanks!
it's not touch hd spc if I were you i'd search the networking it forum for your operator as all wm device owners share the same settings
Same problem
I am having all problem with mms (sending and receiving) aswell.
I think the problem comes from our htc hds and 3g n gsm.
When I use my sim card on another phone, i can easily send and receive.
I wonder if those recent roms don't affect the mms thing.
I tried the original rom of my hd with orange and I can send and receive without problem.
I believe there is something wrong with our settings.
I have been enjoying my HD2 for yonks now but I am plagued by a problem whereby I cannot send or received MMS messages.
I also had a problem with replying to SMS messages but this was fixed when I installed Vito SMS Chat... sent and replied to a couple of SMS's using SMS Chat then unistalled it and all is good!
Now back to my current problem.....cannot send MMS messages on Optus 3G. I spoke to Optus and was informed MMS messaging is not supported on the HD2 for at least 6 months due to some deal Telstra has with HTC?? What the!?!?!?
I have searched and searched but found nothing that helps on any forum so I am hopeful some here can assist me!?!?!
I have checked and rechecked settings and they all seem correct.
Cheers.....
PS: I have cooked my ROM to one of the scotsman's OZ Roms and love it!!
I am with TPG which use OPTUS 3G lines and i am able to send MMS without any issues at all.
All optus need to do is to activate MMS on your sim card once its activated it should work.
My sim card was already activated before i changed to the HD2 but i dont/havent had a problem yet.
PS. I would change to TPG its a hell of alot cheaper but still uses OPTUS's network (if your on a contract then i feel for you).
I am with PennyTel and they use Optus too.... their customer service is very poor but the call rates are amazing cheap!! Like 0.08c per call to the States untimed! Hard to beat that.... but the downside is poor customer service!
I will try to contact their customer service today to check that my MMS service is active!
some of the mms settings with the connections wizard are incorrect.
I have to change mine everytime I flash a new rom.
I don't have them here but if you search you can find the correct settings and fix them manually.
You could check if mms is enabled by putting the card in another phone.
Hey lakeman,
I have searched for settings and everything I find is the same as in my phone. Appreciate you providing your settings when you get the chance so I can compare....
Mmmmm....didn't think to try sim in another phone... will do this tonite as a test!
Not that it helps you much but I've been using my HD2 on Optus since I got it late last year.
I have never had problems with sending or receiving SMS or MMS...
I'm also using the default settings that are in the startup wizard after flashing
[email protected] said:
Hey lakeman,
I have searched for settings and everything I find is the same as in my phone. Appreciate you providing your settings when you get the chance so I can compare....
Mmmmm....didn't think to try sim in another phone... will do this tonite as a test!
Click to expand...
Click to collapse
ok
4 things I have found(though I use Virgin settings)
1.you sometimes have to send yourself an mms to activate it
2.for the server in connections, the connection wizard put a space between virgin and MMS
3. the port should be 9201 rather than 8070
4. the wap version should be WAP1.2.
again these are the things that I had to change to work for me
I have used some roms occasionally that worked straight up
At least this could be a starting point for you to troubleshoot
cheers
hi [email protected]
Im with Optus too.. I had issues the first few times I've received MMS.... everytime I went to download the MMS, it'd give me an error and tell me that the file doesnt exist (or something along those lines).
I tried redo-ing all the settings extra with the wizard and couldnt get it to work..
One day, I unexpectedly received an MMS and I was able to reply back with a MMS... it hasn't died on me so far -
And I didnt do anything other than flashings a different different ROM or two and different radios, so i'm guessing that's what might've fixed it.
Anyway, if you're after the actual Optus settings to compare (it seems to be different for the resellers like Virgin, etc even though they run on the same network):
Server Name: Optus MMS
IP Adress: 61.88.190.10
Port Number: 8070
Server Aaddress: http://mmsc.optus.com.au:8002/
Connect via: Optus MMS Settings
Messages Size Limit: 300kb
WAP Version:2.
All the settings above were automaticallyconfigured using the Connection WIzard.
Hope this helps! :
Thanks lakeman and bobbified,
Tried your suggestions to no avail!
I have a call in with my provider to investigate and they advised my problem is being escalated.....I hope!
I guess I'll have to wait til next week now as it is Saturday!
Cheers....