Database Users

activesync desktop partnership issues

is it me; or does activesync stink? more often than not, i need to soft-reset wizard after disconnecting from pc. am i missing something? am i blind and can't find a disconnect option via the pc interface? all i'm doing is unplugging the usb from device. this seems harsh.
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lpasq said:
is it me; or does activesync stink? more often than not, i need to soft-reset wizard after disconnecting from pc. am i missing something? am i blind and can't find a disconnect option via the pc interface? all i'm doing is unplugging the usb from device. this seems harsh.
Click to expand...
Click to collapse
anyone? thoughts? comments/questions...

No, there is no option on how to disconect from activesync.
Are you sure that synchronisation process is finished before you pull the plug ?
Have you tried the latest activesync from MS ? Older versions might have problems with WM5.

Try to close Active sync (on your phone) after you unplug or before you replug the usb.

A bit off subject but has anyone else noticed strange Window behaviour on their PC when your phone is connected. I've had this really strange Window focus issue, where open applications loose their focus, as if I was using alt+tab to cycle through them. I was pulling my hair out (as it made the PC completely unusable) trying to work out what it was when I noticed that it only happened when I was using active sync.
The next time I got the problem I turned off my phone (still leaving it connected) and everything returned to normal????
Weird!
I'm using active sync 4.1

Code:
more often than not, i need to soft-reset wizard after disconnecting from pc
I get the same problem with both my XDA mini s and my MDA Vario now I've upgraded to Activesync 4.1.
I never had the problems with my previous phone (an Orange SPV M2000 - WM2003 and Activesync 4.0). So I guess its a WM2005 issue.

thanks all

manbitesdog said:
A bit off subject but has anyone else noticed strange Window behaviour on their PC when your phone is connected. I've had this really strange Window focus issue, where open applications loose their focus, as if I was using alt+tab to cycle through them. I was pulling my hair out (as it made the PC completely unusable) trying to work out what it was when I noticed that it only happened when I was using active sync.
The next time I got the problem I turned off my phone (still leaving it connected) and everything returned to normal????
Weird!
I'm using active sync 4.1
Click to expand...
Click to collapse
I think thats the radio interfering with your CRT monitor. This is normal interference. You can experiment with it by bringing the phone close to the monitor and moving it far away.
But then again... :?:

lpasq said:
thanks all
Click to expand...
Click to collapse
If your AS has ever worked fine, then anytime it misbehaves. Go to control panel,click add remove, click on modify MS AS and when it aks you to reboot say yes.

alabij said:
I think thats the radio interfering with your CRT monitor. This is normal interference. You can experiment with it by bringing the phone close to the monitor and moving it far away.
Click to expand...
Click to collapse
Is this guy for real?
By losing focus I don't mean going fuzzy I mean it's like I switched to another application using alt+tab.

lpasq said:
is it me; or does activesync stink? more often than not, i need to soft-reset wizard after disconnecting from pc. am i missing something? am i blind and can't find a disconnect option via the pc interface? all i'm doing is unplugging the usb from device. this seems harsh.
Click to expand...
Click to collapse
One thing I caught was I enabled the modem and didn't specifically deactivate it. When I pluged the sync in, it kept adding "Generic Serial". Didn't dawn on me until a little bit later. I deactivated it and then the "Generic RNDIS" showed when I plugged it in and then the sync worked. Dunno if that is your issue, but I read this before realizing my mistake.

koolhand said:
lpasq said:
is it me; or does activesync stink? more often than not, i need to soft-reset wizard after disconnecting from pc. am i missing something? am i blind and can't find a disconnect option via the pc interface? all i'm doing is unplugging the usb from device. this seems harsh.
Click to expand...
Click to collapse
One thing I caught was I enabled the modem and didn't specifically deactivate it. When I pluged the sync in, it kept adding "Generic Serial". Didn't dawn on me until a little bit later. I deactivated it and then the "Generic RNDIS" showed when I plugged it in and then the sync worked. Dunno if that is your issue, but I read this before realizing my mistake.
Click to expand...
Click to collapse
thanks. i checked and this isn't my issue. i removed and reloaded activesync and will live with it until ms finally gives us an upgrade.

USB connectivity issues

No computer detects my TyTN anymore. Not even to display the "New Hardware Found" message that I usually get when plugging the TyTN into a USB port of a computer that hasn't seen the device before. Nothing. The phone still charges and the it still knows when its plugged by the icon on the lower right corner of the screen.
I've searched the forum for this very issue, and found mostly activesync issues/solutions. I've tried them all with no success. BTW activesync works for me via bluetooth. My last resort was a hard reset. Three times... (read from one of the posts). Now I'm stuck with a TyTN with a Dopod ROM.
Has anyone experienced this problem?
I tell you, having a kick-ass phone but without a way to push the customization files into it is TORTURE.
Please help.

I had a smiliar problem when I Installed XP-MCE.
I solved it by downloading the latest Active Sync and Installing it, From there windows picked it up as a Mobile Device.

jford04 said:
I had a smiliar problem when I Installed XP-MCE.
I solved it by downloading the latest Active Sync and Installing it, From there windows picked it up as a Mobile Device.
Click to expand...
Click to collapse
Thanks for the reply. I use ActiveSync 4.5 on Win2K, XP and XPMCE. The computers are not able to detect it at all.

Reinstall Activesync
Try reinstalling Activesync (which will uninstall the earlier install of the same or earlier version). This worked for me. I face this problem once too often coz I sync with my desktop and laptop.

try deleting the partnership on the phone and then try plugging it in, make sure all the partnerships on the phone are deleted, i had the same issue with my tytn and that solved it.
Another issue i had was that windows was detecting the device but still would not allow it to connect , so what i did there was just go into computer management (right click on my computer then click manage) and uninstall the device while it was connected then unplug and plug it back in and windows re-detected it. Also make sure you have the atest version of active sync installed.
Hope this helps

Check device manager - does it even refresh when you plug your device in?
If it does not, you may have a big problem...
Have you tried an alternate USB cable? It could be that that is shot.
Have you still got the min-USB headphones? If so, do they still work?
If they do not work either, that would suggest that the device's USB port port is shoddy...

And reality sinks in...
yrreP said:
Check device manager - does it even refresh when you plug your device in?
If it does not, you may have a big problem...
Have you tried an alternate USB cable? It could be that that is shot.
Have you still got the min-USB headphones? If so, do they still work?
If they do not work either, that would suggest that the device's USB port port is shoddy...
Click to expand...
Click to collapse
Yeah, I think the USB port on my TyTN is partially dead. This feels like being with Verizon and their locked phones. Sucks wet cow butt.
Oh well, I'll just learn to live with my Dopodish phone until HTC comes out with TyTN III.
Thank you all who replied.

Problems connecting

I have a tmobile MDA Vartio2 and I have numerous problems with it and need to upgrade soon but this one I cant sort.
I can't connect via usb to sync with my laptop. If I set up a new connection it will sync but as soon as I reattach to sync it wont recognise the device so I can't keep everything up to date. it isn't the cables - power is fine and they work for other things.
I am runing it as I bought it 17 months ago - no upgrades or cooked roms or changes of any kind.
Can anyone help.
I want to upgrade to something else but I always sell my old ones so I want to sort the issue first obviously even if I sell it.

mobilecat said:
I can't connect via usb to sync with my laptop. If I set up a new connection it will sync but as soon as I reattach to sync it wont recognise the device so I can't keep everything up to date. it isn't the cables - power is fine and they work for other things.
Click to expand...
Click to collapse
Try turning off the 'advanced network functionality':
Start -> Settings -> Connections tab -> USB to PC
That's what I had to do to get that hack called activestin...^WActiveSync to work reliably via USB.
Really, I've not noticed any difference between having it on and off as far as functionality goes, so really, I have no idea what the RNDIS mode stuff is even good for.

I have just tried your suggestion but now it isn't recognising the device at all. It is seeing it as far as power goes - its charging over USB but activesync isn't seeing it.

mobilecat said:
I have just tried your suggestion but now it isn't recognising the device at all. It is seeing it as far as power goes - its charging over USB but activesync isn't seeing it.
Click to expand...
Click to collapse
Check activesync itself:
File -> Connection Settings
Make sure "Allow USB connections" is checked.
If that still doesn't work, I'd try the uninstall, reboot, reinstall activesync dance and see if that helps any, provided that you are using activesync under XP.
I'd also be suspecting the sync cable. Recharging a device and getting a data connection are two different things. I have a blue angel that wouls charge via the USB sync cable, but would not sync, XP kept complaining about an unknown device. Turned out it was a broken wire in the cable.

Done all of these already I'm afraid - I have 4 or 5 cables and none of them work for this - and I know they are all absolutely fine.

OK, let's take stock of things. I'm assuming that you are using XP.
Hermes with the advanced network functionality turned off doesn't show up at all when you plug it into USB. So, we have a lower level driver issue going on.
Provided that you have not turned off all sounds in your current sound scheme, does the computer make any noises when you plug the phone in? If the data side of the connector on the phone is in order, the computer will make some kind of beep noise when you plug in a USB device.
Also, have you looked at device manager when the phone is plugged in? With advanced network functions turned on, a network adapter should appear. With out the network bits, it should show up as an HTC USB Sync device.
To eliminate something on the phone software-side (I know, you said that you have not touched anything, but try it anyway, this is windows, the environment that gave rise to the term bit-rot), put the phone into boot loader and plug it in to see if the computer sees it. It should appear as a HTC USB Sync.
If it still doesn't show up, I'd be popping over to another computer and checking to see if the phone will be recognized by that system.

For the past few weeks when I plug in I get references to acquiring network addresses (like a wifi network) but then it does nothing. Now I get nothing at all when I connect apart form power.
I have already tried re-installing active sync (just done it again in case I did something wring too)
I refuse to beleive its my cables at this point because I have 3 in front of me that all worked perfectly before everthing suddenly went wrong. Unless someone had cut all of them at the same time - this couldn't have happenned.
I am going to try and plug into the pc and see what happens (as apposed to the laptop which should have the connection.

I think this is good news (on the part of my laptop) because its the same story on the pc.

mobilecat said:
I think this is good news (on the part of my laptop) because its the same story on the pc.
Click to expand...
Click to collapse
Double edged sword there...
So we have potentially eliminated the computers (good), this leaves the phone itself (non-good).
Hard reset?
Otherwise, I'd start to suspect the USB connection on the phone itself.

I would say that my chances of rescuing this phone rather than getting a new one are getting slimmer
I think it is probably the port itself and I can't do anything about that one
Anyone want to buy one with non usb syncing functionality ?

activesync doesnt work..but charging.. IM BEGGING FOR HELP

Hi, my activesync doesn't work, but it is charging...
i tried other USBs and i tried different PCs and same thing happens..
tried to take off the advanced network functionality...
Does anyone have a solution to that? please please help me im begging
Thanks alot in advanced!

anyone???? pleasee??????

go to active sync on the Hermes and delete the old profile. This may work...
Cheers...

tried.. doesnt work.. plus it didnt even work the past couple of roms that i had... i think since i upgraded it from wm6 to wm6.1 i started getting this issue..
any solution????

if trying to connect it to another computer dont work
i would suspect a faulty connector

so how is it possible that its charging??

To charge, all it needs is for the pins carrying voltage to get a connection. (All USB has a 5v current at 500mA, it just uses that to charge).
It could be that one of the data pins used by USB solely for transferring data are damaged or broken (or the connector is broken internally). This is almost impossible to diagnose without the correct tools, so I'm guessing here.
However, my Hermes' USB port has started to 'act up' - it still charges fine, but you have to have the USB cable at juuuust the right angle and you can't move it or touch it at all, otherwise the USB connection disconnects. I suspect either oxidisation on the terminals or a dodgy USB connector - but as long as it charges alright, I can live with that!

you could try cleaning the contacts with a cotton bud and some isopropyl alcohol (surgical spirits - NOT METHO). If there is any buildup on your contacts this will fix it.
Cheers....

Mine has done this many times before, the bloody pc rejects the usb device as unknown. [email protected] frustrating, I go in and delete all stored data about the phone and same on the PC in Active sync, some times works. Try different cables, sounds weird but some work well some are no good, dunn'o why, just does. I would perform a Hard Reset, I have done this once and it fixed it, blows away all your stuff (which should be on your 2Gb min mem card anyway). Good luck, sounds like a Hard Reset is where your headed.

is it possible that its not working since i switched to WM6.1? cuz i dont usually charge my phone through the pc and i just relized it a month ago... so if i switch back to wm6 do you think it would work??

Try this
Try and going to ur Start Menu,and then into Settings,go into the last tab "Connections", now go into the little icon titled USB to PC,and make sure the little box is UNCHECKED...well now that should do the trick

aaronc29 said:
Try and going to ur Start Menu,and then into Settings,go into the last tab "Connections", now go into the little icon titled USB to PC,and make sure the little box is UNCHECKED...well now that should do the trick
Click to expand...
Click to collapse
if you would read the first post... where i actually asked the question u would see that i tried that already
but tnx for trying

my 8525 does this from time to time as well, while I've never traced down the exact problem, a soft-reset almost always fixes it (I'm not saying you haven't soft-reset, it's just how I fix mine).
It likely has something to do with memory, as it usually happens after I've been using a lot of features (windows live search, outlook, etc.) and haven't reset in several days.
good luck....it is frustrating!

u did not described what it actualy does if you connect it to the pc and what rom are u using
the common problems with wm6.1
uncheck the advanced usb disconnect from pc restart pc
go to active sync on ppc seting - connection uncheck box (allways) check box open `usb close `usb ok reconnect ppc
the wording might be different cause im using right now diff. language

PC no longer sees HD2

Weird problem - when I plug my phone into my PC via the USB cable, it charges (i can see the red light and the plug in icon) but the PC via WMDC doesnt see it. Nor can I see it when I view Computer. I have since did a factory HD2 reset and also uninstalled WMDC (twice) and reinstalled. Anyone know what the prob here is or how to fix? Thanks.

Have you flashed any ROMs recently? I had this problem when I flashed a new ROM. My front USB ports were very slow, I don't even think they're 2.0 half the time as Windows tells me to plug stuff in faster ports but, to solve your problem I think you need to change how your phone acts when connected via USB to PC.
Go to Settings, Other and USB to PC and make sure its set to ActiveSync.

MrMagicMushroom said:
Have you flashed any ROMs recently? I had this problem when I flashed a new ROM. My front USB ports were very slow, I don't even think they're 2.0 half the time as Windows tells me to plug stuff in faster ports but, to solve your problem I think you need to change how your phone acts when connected via USB to PC.
Go to Settings, Other and USB to PC and make sure its set to ActiveSync.
Click to expand...
Click to collapse
That's not a solution it's a workaround and a crap one at that because all it is doing is disabling the usb rndis driver in favour of the much older and slower usb serial driver
Weird problem - when I plug my phone into my PC via the USB cable, it charges (i can see the red light and the plug in icon) but the PC via WMDC doesnt see it. Nor can I see it when I view Computer. I have since did a factory HD2 reset and also uninstalled WMDC (twice) and reinstalled. Anyone know what the prob here is or how to fix? Thanks.
Click to expand...
Click to collapse
I had this problem with my leo all last week. Then i went to my brothers place for thursday through saturday and had the same problem on his pc which runs windows xp pro sp3 (mine is windows 7 pro).
Turns out it was the phone itself. There seemed to be a problem with the tcpip stack, the rndis driver or the tcpip cache. Not sure which but a hard reset solved it and now everything is fine. Although thinking about it i only got the problem after enabling the tcpip cache tweak in bsbtweaks 1.6....... curious!

Don't plug your phone to the front usb, instead plug it to the usb ports on the back of your computer which directly goes to the m/b.
Flashing new ROMS has nothing to do with this phenomenon.
Bad USB cable or bad usb port could sometimes cause this, too.

I have not flashed the ROM at all w this phone. I did do 2 hard Leo resets but still have the problem. Running Win 7 Pro, checked the USB settings on the phone and its all good. USB plugged into the back of the PC and have tried multiple ports. Dang. Any ideas?

I had the same problem, I tried to connect it to several other PCs with no success, at the end hard reset solved it...

if a hard rest doesn;t fix it then task 29 the phone and reinstall the rom

ZoNoMo said:
I have not flashed the ROM at all w this phone. I did do 2 hard Leo resets but still have the problem. Running Win 7 Pro, checked the USB settings on the phone and its all good. USB plugged into the back of the PC and have tried multiple ports. Dang. Any ideas?
Click to expand...
Click to collapse
Trust me, the prob is not with your phone, something to do with your PC. Any firewall program running, maybe?

BumAround said:
Trust me, the prob is not with your phone, something to do with your PC. Any firewall program running, maybe?
Click to expand...
Click to collapse
Sorry mate but your wrong. The PC is fine. It is actually the phone that is at fault.
My experiences last week prove this and with no modification to my PC but only a hard rest on the phone everything is now working fine. The same with my brothers machine. No modifications made to it just my phone and that works fine now too.
Both PC's are completely different including the operating system yet both displayed the same problem last week and both now work fine with only the phone being worked on. Combine this with the other comments here that confirm this and you still think the pc is at fault? i'd like to see some proof or some form of methodology.
Although i personally had never seen this problem before over the many winmo devices i've had i'm pretty confident that my IT systems diagnostics training is serving me well here but if you can prove otherwise i'll gladly admit i'm wrong.

sorry for the newbie question but how do you hard reset? i know how to soft reset via "clear storage". i don't have access to the manual right now. out of office.

ZoNoMo said:
sorry for the newbie question but how do you hard reset? i know how to soft reset via "clear storage". i don't have access to the manual right now. out of office.
Click to expand...
Click to collapse
using clear storage is performinf the software version of a hard reset. it's not a soft reset.
the prefered way of performing a hard reset is to hold down both volume keys (make sure you do it firmly so both make contact) and then quickly tap the power button (do no hold it down at all) then hold the volume buttons until you see a warning. the rest will be obvious (printed on the phone screen)

M3PH said:
Sorry mate but your wrong. The PC is fine. It is actually the phone that is at fault.
My experiences last week prove this and with no modification to my PC but only a hard rest on the phone everything is now working fine. The same with my brothers machine. No modifications made to it just my phone and that works fine now too.
Both PC's are completely different including the operating system yet both displayed the same problem last week and both now work fine with only the phone being worked on. Combine this with the other comments here that confirm this and you still think the pc is at fault? i'd like to see some proof or some form of methodology.
Although i personally had never seen this problem before over the many winmo devices i've had i'm pretty confident that my IT systems diagnostics training is serving me well here but if you can prove otherwise i'll gladly admit i'm wrong.
Click to expand...
Click to collapse
Sorry mate, *perhaps* your IT systems diagnostics training is serving you most complicated solutions, whereas *maybe* there's more simple solutions : (1)check if there's a firewall program running that block the phone's RNDIS driver to be "seen" by the PC, or (2)a case of bad USB cable, and then (3)your *methodology-proven* trouble-shooting method.
I can say that because it happened to me, where after I take care of the firewall program, the phone gets detected immediately.
Cheers, mate.

BumAround said:
Sorry mate, *perhaps* your IT systems diagnostics training is serving you most complicated solutions, whereas *maybe* there's more simple solutions : (1)check if there's a firewall program running that block the phone's RNDIS driver to be "seen" by the PC, or (2)a case of bad USB cable, and then (3)your *methodology-proven* trouble-shooting method.
I can say that because it happened to me, where after I take care of the firewall program, the phone gets detected immediately.
Cheers, mate.
Click to expand...
Click to collapse
First, most modern firewall programs actually have application detection and notifiction systems. Now in cases where the rndis connection has been working and no modifications have been made software wise this is instantly ruled out. In your case i would look at replacing your firewall with something a little better
Next, (and we will use my personal case for this as i'm sure it will be global for this thread) i have one usb cable for my leo - one - and considering, as i said above, after i hard reset and using the very same cable as before i have proven it to work. so moving on.
my method of testing is a pretty standard method. The training is only of any use for tracking the fault diagnosis. Being able to this do allows for an accurate analysis of what is going on at each stage of the connection process.
Seeing as the op has hard reset the device we will see if it is really the PC or not. i'm positive it is the phone that is not working correctly in this case but we will soon see.

Interestingly I have two notebooks, one for work one for home both run WIN7 Pro (Work one is a SOA standard operating architecture). My work notebook did see my HD2 for a while then stopped, my home notebook still syncs without an issue using the same cable. I can only assume by proccess of elimination that it is not the HD2 and that the problem lies with something on my Work notebook.

SOLVED: It was the stupid cable. I did a factory hard reset and plugged in. No dice. Do I grabbed my spare cable and presto. Fired up immediately. Thanks everyone.