Hi,
On my TyTN the scren just fades out to white frequently when for instance typing something, just happens in the middle of using the hermes, I have used many of the various WM6 builds, and mostly Black Editions, I noticed thsi isssue after I had upgraded to Black 3.01 firstly, now yesterday I flashed to Black IV Shadow, and now it does it much more frequently than before....I wonder if it could be hardware related or is it a known bug in the Black releases ?
When this happens I must press the power button several times and all of a sudden the screeen comes back to normal again. Sometimes even a hardreset is the only solution.
Was thinking of going back to the orginal WM5 ROM just to see if it helps any, or maybe I should send it in to repair center as it still is under warranty (apart from me upgrading to various dev builds that is )
Any inputs very welcome.
thx / fahlis
HTC TyTN
WM6 Black IV Shadow
Used to happen to me using the original ROM. It appeared to happen as the machine got hot which tended to be while it was charging and I was using it.
I did a warranty replacement, and hadn't had the problem since (months).
Still on original factory ROM.
Started happening to me yesterday. Called Cingular and they wanted me to do a hard reset etc. I didn't tell them I had a cooked ROM. I knew it was a hardware issue. Just got my new phone today. Downloaded the new ATT build. Installed no problem. Shipping it back to them tomorrow.
Sorry guys. There are existing threads on the fading to white issue. Please use the Search XDA using Google sticky thread near the top of the messages queue.
Closing Thread
Mike
Related
Hi All,
I have a TYTN S/N 640
Screen goes black randomly although power / backlight / button lights are still on.
I have tried with/without radio, no software installed soft/ hard resets
It even did it after booting from a hard reset.
sw i installed 1.35 tytn rom same thing
Any ideas?
Searched forums couldnt find anyone with the same issue, apologies if I overlooked something.
Thanks
xdaer said:
Hi All,
I have a TYTN S/N 640
Screen goes black randomly although power / backlight / button lights are still on.
I have tried with/without radio, no software installed soft/ hard resets
It even did it after booting from a hard reset.
sw i installed 1.35 tytn rom same thing
Any ideas?
Searched forums couldnt find anyone with the same issue, apologies if I overlooked something.
Thanks
Click to expand...
Click to collapse
i am faced with the same issue too. hope someone is able to assist.
This sounds suspiciously like the DSOD problem that plagued the Sprint and Verizon 6700 Units. DSOD = Dark Screen of Death After much research the problem was found to be caused by the SD Card. More specifically having programs installed to the SD card, it seemed power managment was not properly implemented or something and often times when something was accessed on the SD card while the unit was in suspend it would exhibit the same symptoms you described.
There is a long forum post about it here.
http://pdaphonehome.com/forums/ppc-6700-xv6700/79197-regedit-i-have-made-make-6700-more-stable.html
my screen washes out white sometimes
Mine will turn the backlight off randomly when I start to enter a text message or an email... it turns back on after I press a button however.
DSOD? Yikes sounds terminal! As for the SD issue, the screen went dark after a hard reset / rom reflash with no sd or sim card in.
I'm going to send it back to HTC Europe, hopefully they'll swap it? Anyone had any experience with an RMA to these peeps?
Thanks
SOD and White Out Screen
Guys:
Let me share this with all. I got the white out screen of death on my TyTN about a month after I bought it. I would take the unit out of sleep, it would momentarily flash the good screen then fade to white, then black. I thought this was a software issue with something I had installed, so I re flashed the phone a couple of times and the problem persisted. This problem is an issue that needs repair, I'm afraid. I tried contacting HTC about this through their website and got no response. I guess they don't talk to peons like us. So, a week later, I contacted the place where I bought it in the USA, networkingrus.com, since it was still under warranty and they gladly issued an RMA...return merchandise authorization for repair. They said this was a common issue with many TyTNs and I was surprised at their high level of customer service with these guys in contrast with the ignoring I got from HTC directly. Once they received my phone here in the US, they forwarded it to the US agent/wholesaler who then sent it to HTC Europe in the UK for repair. The turn around time for my situation was about 6 weeks, but it was during the holidays, so figure normally it would take about 4 weeks before you get the phone back under normal conditions. They repaired it very well and it works flawlessly....however, they do flash the repaired phone with the oldest firmware HTC has, so you'll need to do a firmware upgrade for your area/country when you get the phone back from repair, as I did. That's my 2 cents on this issue. So, yes, it is a repair issue.
i have this problem when i open my keyboard and in the same time i play some file in media player. then when i want to write sms, document or something my screen blacks out when i stop typyng
cyberenz said:
Guys:
Let me share this with all. I got the white out screen of death on my TyTN about a month after I bought it. I would take the unit out of sleep, it would momentarily flash the good screen then fade to white, then black. I thought this was a software issue with something I had installed, so I re flashed the phone a couple of times and the problem persisted. This problem is an issue that needs repair, I'm afraid. I tried contacting HTC about this through their website and got no response. I guess they don't talk to peons like us. So, a week later, I contacted the place where I bought it in the USA, networkingrus.com, since it was still under warranty and they gladly issued an RMA...return merchandise authorization for repair. They said this was a common issue with many TyTNs and I was surprised at their high level of customer service with these guys in contrast with the ignoring I got from HTC directly. Once they received my phone here in the US, they forwarded it to the US agent/wholesaler who then sent it to HTC Europe in the UK for repair. The turn around time for my situation was about 6 weeks, but it was during the holidays, so figure normally it would take about 4 weeks before you get the phone back under normal conditions. They repaired it very well and it works flawlessly....however, they do flash the repaired phone with the oldest firmware HTC has, so you'll need to do a firmware upgrade for your area/country when you get the phone back from repair, as I did. That's my 2 cents on this issue. So, yes, it is a repair issue.
Click to expand...
Click to collapse
Got the same issue, not resolved yet. It happens most of the time while I am typing on MSN over wifi. As MSN is yet quite buged he may be the culpit; I may try to investigate a little more this issue.
EDIT: In fact my screen does not turn completely black; it just loses the backlight.
I have kind of the same problem. A while after I've installed official WM6 only the backlight turned on when I woke the device from standby. And sometimes the hardware buttons stops working, when this happends the lights in the green and red call buttons are on, even when I set the telephone in standby. Sometimes when this happends the orange charging light also turns on, and I get a bright blue flash in the bluetooth light(much brighter than the actual bluetooth light).
I've tried to turn of the standby, now the device never get black screen(it seems that the black screen only happends when I wake the device from standby). But still the buttons locks up randomly during the day...
Now I've downgraded to official WM5. The telephone was ok for a while, but now it shows symptomes of the same problem.
Is this a hardware or software problem?
Anyone else have this problem?
Hi,
I bought my TyTN 6 months ago. I upgraded it to WM 6 from HTC update and and few weeks later during wirting a text message my screen went white and I couldn't do nothing. I restarted it after 15 minutes and I discovered that all data is gone. I got plain OS.
From that time the situation was accuring again, but after few seconds it was working ok and white screen was disapearing. I was using different OS versions, as well as Shap's form 3.54 up to 4.31 but it on every the situation become the same.
I contacted with HTC but still i didn't get any reply. Any idea what the problem could be? Is it the screen? Please help...
KaPeer
It's probably flex cable problem. There's been a few issues this type.
hmotwr said:
It's probably flex cable problem. There's been a few issues this type.
Click to expand...
Click to collapse
Do You know is it possible to fix it and if YES how to do this?
im having the same problem with my softbank xo1ht. if i hard reset screen returns but after about 15-30 mins screen fades to white and i cant see anything or use any function??? please advise
My screen was going white like for almost a week (coincidentally after going through airport security xray). I called for a warranty replacement and wouldn't you know it, after I called I have yet to see the white screen on the old one.
Are your hard buttons (d-pad, answer, hang up, mail, IE) failing as well? Try pushing down on your device right under the bottom right of the screen and see if it'll turn white.. or put it in standbay and press down above your d-pad and then take it out of standby and see if that fixes it..
your probably running into a hardware problem which is discussed here:
http://forum.xda-developers.com/showthread.php?t=321163&highlight=white+screen
Hi. First, thanks for all the info and help on this forum. I wish I had found it when I first got my MDA back in '06.
Last year I cracked the screen. I ordered a new one, put it in and was happy to have my MDA again. Then, after a few months when I would go to end a call and press the red end call button it would freeze up and the screen would fade to white for a few seconds. Afterwords it would restart and boot up like normal.
This went on getting more frequent. Finally, earlier this year, it wouldn't boot at all. I looked into figuring it out and came across this website. I successfully reloaded the T-mobile update rom and was thrilled to have the phone back. I then unlocked it carefully following the directions in this forum and tried out a new rom. It was great, but I wanted to try a wm6 rom.
During the install (I think it was Faria's crossbow) I went to wipe something off the screen. The screen went white and after that I couldn't get any rom to load.
Now, after having it sit in a box for the past few months, I wanted to try once more. I followed the instruction to shut down the active sync usb connect and finally got the T-mobile rom to load again. Once it was fully finished installed I went to reinstall my contacts and it, once again froze up and faded to the white screen.
I'm afraid maybe I damaged the mainboard somehow, or there's a processor problem.
Just curious if anyone else had this happen and if it means it's toast...
thanks in advance!
-Nate
Yeah mate,I have the same problem. I bought a K-Jam (Wizard) off ebay 3wks ago, I guess that's why it was a cheap Buy It Now. Anyway I think you're onto something about it being a hardware fault. I had wm6.1 tnt and i thought it was too much for my pda to handle, so I flashed a version of wm5 and I don't think it improved the "white-out" at all. Hopefully a senior member can shed some light on this.
well, i couldn't figure it out. I didn't pull it apart to check the ribbon settings to make sure they're secure. Every time i squeezed it just right, or hit the end call button it would freeze/fade to white. I just bought a Cingular 8525 and will see how that goes.
not sure what to do with my good ol' MDA...
Id check that the cable is secure and there is no damage to the ribbon. Hard to tell the exact fault. Could be with the screen, cable or the motherboard.
Maybe when the screen was cracked it damaged the board which has only just shown up.
Only way to tell would be to try your new screen in another phone, or try another new screen in your phone. Seems kinda expensive
I had the same problem since today. I flashed the 2.19 Radiorom and the screen never turned white again.
Hello everybody,
After flashing an Elfin Rom to my Elf, my Elf stuck at there colors screen. Vodafone-Shop was quite helpful and they sent me a new Elf
I have been using the new Elf for about 3 weeks and for the third time (happens almost one time in a week), my Elf does not recognize, that i press the power button. If the display was off, i see that the led blinks and even the long pressing of the power button does not change anything. The only solution was a soft reset. Today i lived it again, but this time the display was on and it did not turn off. Holding the power button for a few seconds and restarting was the solution.
Has anyone the same problem or any ideas why it can happen?
Thanks in advance...
Erkan
On my HTC Touch (P3451) I have the same problem: The phone randomly freezes in such a way that I have to do a soft reset. Also, when the phone is on stand-by, when I press the On/Off button (to turn the screen on) nothing happens... neither if I press any of the other buttons (green, red or camera),despite of this, the green led of the top still blinks... Some other times, it justs restarts by it's own, no matter what I'm doing (a few time during today screen, some other using office, a couple listening tu music, and a lot of times when it was on stand by in my pocket).
Also, the phone loses the cellular signal very often (I don't know if that is related to the freezing problem).
I've tried doing a hard reset an using it without any 3rd party programs installes, but the problem persist.
I tried taking it to the vendor in Lima (where I live), but they say that because thre's a small scratch on the case, the warranty is void...
I don't know what to do about this... Any suggestions? please?
This is a hardware problem, This problem is associated with faulty motherboard, and suddenly, in a few days you will notice that phone will stop getting power on, it generally happens when phone falls on hard surface from a height, may due some dislocation of micro soldering. Its better you report to service centre, if the phone the phone is in warranty, they will replace motherboard free of cost, only issue is your device IMEI number will change with motherboard replacement.
i think the problem was something to do with the software. i flashed the Junior version of Onyx ROM with Windows Mobile 6.1 to my Elf, which has YouTube and GoogleEarth preinstalled and is memory-friendly at the same time. Now my Elf does not freez anymore.
I think it's a software problem.
I flashed a lot of ROMs in my Elf but, after a flash version 3.1.1 of really great Onyx Sr., the phone starts to have a bad behavior. It's freeze a lot and the green led still blinks.
I will try to use normal light off and shutdown method instead of using ShutXP to try. But it's definitely a software problem.
--
Marcos Guimarães
Brazil
HI marcosvafg,
i have done the same like you, marcosvafg. but unfortunately my touch is lost in black-screen-smart-moblity-screen-space. can you give me a detailed description what you have done to restart your mobile phone?
i did this:
- go into bootloader
- start to install new rom
but every rom i used i got an error (image is corrupted, wrong model ID). which rom did you use?
many thanks
alex0123
I had a problem where my Elf started freezing almost after me entering the PIN. It is true that it got a rough drop just before doing it, but no serious damage was done to its skin.
I got it to the company and they changed the motherboard free of charge.
Hi guys,
i think gagandeepbains is right that this is a hardware problem. Because i lived it many times with some other cooked ROMs, and i can say that it is happening mostly when the temperature in the environment is low. maybe it is a reason, why this happens usually, when leaving the mobile on overnight...
after flashing my original ROM, i"ll give it back to Vodafone and ask for a change.
for you all, if you still have warranty, bring those back (and who knows, maybe you get an ELFIN instead of an ELF).
the same thing happened to my elf when i first got it back in august last year.
was a hardware problem, orange UK sent it to HTC for repair and i got it back 3 weeks later with a new motherboard in the phone,
also got a surprise to find that they had also upgraded the memory.
i sent in an elf and got an elfin back.
i thought that was a nice surprise
alright.
but to make sure, you can always upgrade to 03.21.90 radio.
thats the most stable one.
I had the same problem but with coocked roms (rarely with the original one)
early onyx roms had a bug with ELF but not in new roms
If still in warrenty try to change it again
I just came back to my phone to unlock it, but it wouldn't accept any touch input. I don't think the device had totally locked up, as i could see the signal bars going up and down - plus the physical buttons worked fine.
Has anyone else had this issue? It's getting annoying having to take the back cover off to soft reset more and more frequently!
(I haven't applied any kind of lock screen tweaks btw)
Using the stock T-Mobile UK ROM (1.43)
Thanks
Pooper said:
I just came back to my phone to unlock it, but it wouldn't accept any touch input. I don't think the device had totally locked up, as i could see the signal bars going up and down - plus the physical buttons worked fine.
Has anyone else had this issue? It's getting annoying having to take the back cover off to soft reset more and more frequently!
(I haven't applied any kind of lock screen tweaks btw)
Using the stock T-Mobile UK ROM (1.43)
Thanks
Click to expand...
Click to collapse
Sorry but my T-Mobile supplied HD2 (on same ROM) has never shown this issue. All OK here. Did the power off (batt out) and reset fix the problem?
tony.wheeler said:
Sorry but my T-Mobile supplied HD2 (on same ROM) has never shown this issue. All OK here. Did the power off (batt out) and reset fix the problem?
Click to expand...
Click to collapse
I just hit the reset button and it fixed it
Not the first time i've had to reset due to a strange lockup.
Might have to slap a new ROM on soon i think!
Seems to be struggling to get 3G reception (even in areas where my TyTn II was fine) grr!
ive had the phone for about 3 weeks, and used about 3 roms...
i experienced this probelem with the stock rom, and i still do sometiems with custom roms, but not as much as stock.
u should try a custom rom..helps alot.
I've posted about this problem before - it's possible your device is subject to heat problems. Mine did exactly the same thing when it got warm (either in the sun or while charging). Had to put it in the freezer a few times to get the touchscreen to respond again. And the phone worked as if nothing had happened.
Next time it happens, check the temperature of the back of the phone. If it's warm to hot - put it in a plastic bag and into the freezer for a minute or two to cool down, then try again.
I had your problem too many times even after trying cooked ROMs and upgrades/tweaks/hard resets so has gone back for replacement...
see this
http://forum.xda-developers.com/showthread.php?p=5256019#post5256019
HTC HD2 unlock not responding
Pooper said:
I just came back to my phone to unlock it, but it wouldn't accept any touch input. I don't think the device had totally locked up, as i could see the signal bars going up and down - plus the physical buttons worked fine.
Has anyone else had this issue? It's getting annoying having to take the back cover off to soft reset more and more frequently!
(I haven't applied any kind of lock screen tweaks btw)
Using the stock T-Mobile UK ROM (1.43)
Thanks
Click to expand...
Click to collapse
If my experience can mke you feel better, in 1 month i had 3 times the same issue , and in one month i did 2 hard reset and 1 rom update.
And today i can not open my mail window, i can only look at the preview but no way by taping to open a ful window.
Also I notice is imposibel to send vcf contacts to other phones, grrrrrrrr HTC is really making me very mad
any permanent solution for this? it plagues quite a long time.
niulj said:
any permanent solution for this? it plagues quite a long time.
Click to expand...
Click to collapse
went through this for a week. flashed to 5 different ROMS all doing task 29 before I did so and used recommended radios for each build. also did MTTY.
nothing helped.
my only option was to send my phone in to Tmobile for a warranty replacement. so far my replacement is working fine on a cooked rom