My Qtek 9100 is set up to sync with Exchange on SBS 2003 R2.
Installed Self Certified Certificate (eventually) no problem, the device syncs via USB, Wi-Fi, GPRS, haven't tried Bluetooth. All services work OK except Appointments, are not syncing, so get 'no upcoming appointments' indication.
I have deleted partnerships from the phone and Windows Mobile Device Center (on Vista Business), have removed and reinstalled SSL certificate on the server, PC and Qtek 9100. I have soft and hard reset device.
Each time the partnership is set up and Activesync runs I can see all the categories uploading - email, contacts, tasks and calendar/appointments (as set up during partnership installation). As the sync progresses I see the total number of items for each category clocking up, then processing, then clocking further, etc until finished. However, when it comes to the calendar/appointments section it indicates how many items there are to sync, but I don't see the counter clocking up how many it has processed and at the end of the sync there are no appointments displayed.
Further to this, if I make a new appointment on the Qtek 9100 it appears on the Outlook calendar. If I delete the item from the calendar it is deleted from the Qtek 9100. If I make a new appointment in Outlook it doesn't appear on the Qtek 9100.
Can anyone help me - I really can't work out what is going on.
Thanks,
Richard Pimple
Found the solution
On inspecting the event logs on the server (SBS2003 R2) I found an error with IIS, possible related to security settings - solution is to delete several virtual directories, let the server rebuild them and reconfigure access- see this Microsoft KB article:
http://support.microsoft.com/kb/883380
See ya,
Richard Pimple
Related
Yesterday I flashed my K-JAM with RUU_Prodigy_1060701_101_11310_QTEK_WWE_Ship. Everything seems ok except for one thing. In Pocket Outlook, several menu items are now grayed out:
* send/receive
* tools | manage folders
* tools | empty deleted items
* tools | clear "outlook email"
This is a bit unfortuate for me. I roam internationally a lot, and therefore leave my EAS settings to sync manually. On the original ROM it was a breeze to get mail: just do a send/receive. Now I have to go into ActiveSync and tell it to sync.
However, the lack of folder management is a major problem. Usually I want to sync only my inbox; sometimes I want to sync another folder or two. I can't do this now.
Any thoughts? Has anyone discovered a fix? Or is my only option to downgrade to a different version?
--Steve
Got it solved! After reading through several messages here, I stumbled across a suggestion that worked.
Apparently, if your first sync to your device is through your PC rather than GPRS, Pocket Outlook decides that you really want to manage all your settings through ActiveSync on your PC. Of course, that's not what we really want, so you have to teach ActiveSync your true desires.
In ActiveSync options on your device, select "Exchange Server" and click Delete. After it finishes deleting, soft-reset your device. Now re-create your server connection, and perform a sync over GPRS.
Now, send/receive will be available, as will Tools | Manage Folders. The other two Tools options are still grayed out.
--Steve
Hi, i got exactly the same problem
it ridiculous to leave Pop3 users in the dark!
Anyway, I read your reply, but cant figure out how to do this.
What do you mean by the activesync settings on my PPC device? where is this located?
And what about the exchange server creating and deleting (does my ppc needs to stay connected?)
do you have a threat, or maybe describe it in detail?
My problem was with Pocket Outlook's synchronization with an Exchange server, not a POP3 mailbox. What are you trying to connect to?
Apologies if this has been asked before - I couldn't find it.
I have a TMob MDA Pro which is configed to sync with the Exchange server at work. It goes through all the motions, including the item count, for Tasks, Contacts, Mail and Calendar - but nothing appears on the phone! Even though it completes successfully.
My Outlook mail on the phone shows the folders which I have in my mailbox but no messages. I have set Activesync to download ALL for everything, but still nowt.
Sync definately works the other direction as when i create new contacts they appear in outlook, without connecting USB cable or to wireless network.
I've even just now put on the new Dutch TMob ROM and reset settings as appropriate but still nothing.
Anyone else come across this - please help!
--Richard
Fixed it!
Fixed my own problem!
It appears that Sophos PureMessage on the mail server breaks syncing with the Exchange server. Stopping the PureMessage anti-virus service makes everything work.
As a result of this, and that PureMessage is crap anyway, I've pulled it off the server and installed GFI MailSecurity for server anti-virus instead and it works fine.
--Richard
using activesyn 4.2 i still cannot get my outlook contacts to sync with my 838pro. some files sync, some do not; email YES; contacts, favorites NO.
what's my next move?
could i have problem with the computer, a tablet pc running outlook 2003?
very frustrated
thanks
using activesyn 4.2 i still cannot get my outlook contacts to sync with my 838pro.
CONTACTS NAMES HAVE TO BE COMPLETED CORRECTLY. COPY ALL OF YOUR CONTACTS, TO A SUB FOLDER OR ALTERNATIVE FOLDER. DELETE FROM YOUR OUTLOOK ENTIRELY ALLOW THE SYNC TO DELETE FROM YOUR PPC.
THEN COPY, ONE BY ONE BACK, ALLOW EACH TO SYNC, AND CHECK. THEN YOU WILL FIND THOSE THAT SYNC, THOSE THAT DONT, AND START TO IDENTIFY THE ERRORS.
ONCE CONTACTS HAVE SYNC'D, YOU CAN THEN CHOOSE WHICH YOU DONT WANT SYNC'D BY CATEGORIES, PERHAPS YOU HAVE INADVERTANTELY DESELECTED SOME CATEGORIES.
some files sync, some do not;
FILES, IE USING YOUR DESKTOP SHORT CUT, OR DO YOU MEAN DATABASE ENTRIES?
email YES; contacts, favorites NO.
SOME FAVOURITES ARE JUST A PAIN. RELOCATE ALL THE ITEMS ON YOUR DEVICE TO AN ALTERNATIVE LOCATION \WINDOWS\FAVORITES.
DE SELECT THE SYNC FAVORITES. ONCE YOUR PPC FOLDER IS EMPTY, ALSO WIND BACK, OR REDUCE THE AMOUNT YOUR SYNCING FROM YOUR PC.
THEN SELECTIVELY, WHILST CONNECTED COPY 1 BY 1 ACROSS. I FOUND THAT SOME LINKS, OR SOME SYNC'S JUST DIDNT WORK. WHICH STOPPED ALL FROM SYNC'ING.
IT IS GENERALLY RECOMMENDED THAT FAVORITES ARE CONTROLLED BY ONE DEVICE OR THE OTHER, NOT USING COMBINATIONS.... THIS WAS AN OLD 2003 ISSUE, NO SURE IF RESOLVED.
what's my next move?
SYSTEMATIC AND METHODICAL TESTING... IF ALL ELSE FAILS,
1. REMOVE THE PARTNERSHIP, AND RE-PAIR
2. HARD RESET THE DEVICE....
could i have problem with the computer, a tablet pc running outlook 2003?
HIGHLY UNLIKELY TO RELATE TO THE TABLET PC STYLE.
Sorry for the shouting... I was just trying to delineate my comments from yours.
Thanks - I am going to start my trial and error now; will report back after 875 contacts are organized properly! Cheers...
i cant check the checkbox for contacts in syncing using activesync 4.2
what are the possible reasons?
Contacts do not sync - with activsync
Hi
I also have the same problem. I have a t-mobile MDA vario II and normal windows xp computer. I had no problems synching contacts with my orange spv c500 - easy as pie. Now with my vario ii it just refuses I have tried:
1. deleting the partnership a few times
2. hard resetting the device
Neither work.
In fact after the first time the partnership is set up, I found that the tick box to select to synch the contacts was greyed out. This is really frustrating. I take the point above that some contacts work and others might not, but why should this work perfectly well with the SPV and not the MDA?
Many thanks for any suggestions
Having just got an O2 XDA Orbit I had exactly the same problem with my Outlook Contacts not being synched.
I discovered that if I edited the contacts in Outlook in anyway (eg. adding and deleting a space) then the contact was then synched to my phone.
I have never had any problems on my XDAII, Jasjar, nor Jasjam... So not sure where your problems are coming from.
I have multiple sync systems working left right and centre and all appear to be working as I would expect. All I can think of is that you are using incorrect activesync, or incorrect outlook versions, or as above, just edit a couple. Alternatively, follow my previous post, ie create a sub folder, move all of your contacts to the subfolder. Delete all the ones on your device that didnt sync inthe move, copy one across, did it sync, yes ok, move on, if not, investigate, and so on and so forth.
Figured it out
For some reason it was not clear at the and now I don't know what changed, but it works so who cares.
All I did was go into activesync,
Tools > Options and check the contacts box.
For some reason before this was greyed out. At least I can now use this expensive device. Yay!!
Ever since I "upgraded" to dcd 3.2.6, I can no longer sync with Outlook contacts. The only thing that syncs is Outlook calendar. Under sync-settings the contacts box is greyed out. Even if I uninstall/reinstall active sync and establish a new relationship I still cannot transfer contacts. Also, under "Getting Started" it says I need a CD rom to transfer contacts. What CD are they referring to?
Any ideas?
How many parternships does your phone use? I can only seem to get one parternship + exchange to work on mine, if I try to sync with a second PC, it only lets me sync files and notes. Not sure if it's related, but you might try removing all partnerships from both your PC and your phone and then create a new one and see what happens.
BTC
How do I remove a partnership on my phone? I removed all partnerships on my PC via activesync. How do I do it on the phone as well?
Thanks for the reply!
Open Active Sync, Click on Menu and then Options (this is on the phone) and it will show any partnerships including your exchange settings, it will also show what items are currently set to sync with each partnership, you can either delete the whole partnership or just adjust whats getting synced, turn off contacts on all of the ones that don't need it and turn it on for the one you are working on and it should become available, if that doesn't work, delete the partnerships and try again. If it still doesn't work, then something is misconfigured on your PC, default contact program, etc, something is wrong.
BTC
I ran into a problem similar to this when trying to Sync WM6.1 with 2 PCs. WM6.1 has a security "feature" that prevents syncing with multiple PC's; it has "non-local cross pollination" disabled.
It will Sync if you change a registry setting located at HKEY_CURRENT_USER\Software\Microsoft\ActiveSync\EnableNonLocalCrossPollination to "1" instead of "0". As long as you're not trying to Sync to the same Exchange server from two different PC's (or your Outlook default files have the same name), it will work fine.
More info here: http://www.bitshift.ch/eng/support/kbase/000003.asp
I ran into this exact problem the article describes. I have an exchange linked account at work and I use an OTA exchange link with Mail2Web, and a stand along Outlook at home. It won't let me sync Contacts, Calendar and tasks with all 3, only 2 at one time. I will test this and see how it works.
BTC
Dear Folks, I am having a problem Syncing.
It has worked fine for about a week - but it will now not Sync. Additionally, every time I try to Sync the HD2 puts some 20+ entries on today's date in my Outlook 2003.
Frequently, when I try to Sync it will crash Outlook.
I have uninstalled all "Partnerships" on HD2 and PC. I have uninstalled the ActiveSync software on my Win7 (64nit) and reestablished the partnerships all without success.
If I do not Sync with the Calendar, it will Sync OK, without crashing. However, if I add Calendar to the Sync objects, it will not complete.
Any ideas would be much appreciated.
ANDREW (Yateley, UK)
cable sync or bluetooth??
bluetooth with many entries causes problems sometimes (for me)
Activ Synch
I know it sound silly but do you find you can sync with one machine but after synching with the other it will not work with the first?
On win 7 before connecting try opening ActivSynch on the mobile, clicking options and de-selecting all items. Click OK and the re-open options and re-select the sync items. OK again and connect to your pc.
For XP when you have connected the phone open activ sync on the pc and de-select the sync items. OK and then go back in and re-select before ok'ing again.
I know this sounds long winded and is a pain to use but it seems to be when you are synching to 2 machines rarther than just one. I tend to suynch at homeweekly and work daily!
Regards,
DJ
Try running compact on outlook data files. (Tools - account settings - data files - double click the data file(s) to open properties and click compact now.)
Also worth running a scan for errors on the .pst file.
Theres a how-to HERE
Hello
Think about your firewall, that can also cause the problem
Waiting for network
I'm having a similar problem when trying to sync with Exchange 2003 SBS SR2.
Emails and contacts are fine and sync well as long as I'm not trying to sync calendar events. As soon as I check the box for calendar events I get an error, although it's not the same error code as the original poster it's the same result.
I'm running WWE 1.66.
Dear Folks,
Now working - I had corruption on my PST. Used "samsamuel's" idea and then upgraded to Outlook 2007 and then archieved all old emails and calendar events older than 14 months.
Now works!
Regards
ADC