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Got a refurb. from alltel for an insurance replacement for a cracked screen on the 18th Friday of last week.... Today I was having some issues with the touch screen and ended up maybe pressing some buttons too hard and now the LCD is cracked....
The screen also has the burn in white spot... What are the chances of them believing me.. Its what really happened and there are NO marks on the outside of the phone.... I have to say it must be a defective LCD...
TyDoc said:
Got a refurb. from alltel for an insurance replacement for a cracked screen on the 18th Friday of last week.... Today I was having some issues with the touch screen and ended up maybe pressing some buttons too hard and now the LCD is cracked....
The screen also has the burn in white spot... What are the chances of them believing me.. Its what really happened and there are NO marks on the outside of the phone.... I have to say it must be a defective LCD...
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That is common with all makes of this phone. You could easily get a replacement for that, but it will probably show up again in the future.
TyDoc said:
The screen also has the burn in white spot... What are the chances of them believing me.. Its what really happened and there are NO marks on the outside of the phone.... I have to say it must be a defective LCD...
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And if you mention the white spot to HTC, they'll swear you're the first person complaining about it!
Good luck getting the replacement. If they balk, stick to your guns and move up the chain of command. Eventually, you'll find someone who realizes their days are numbered once the Verizon sale is finalized and just doesn't give a damn.
went to two stores with no luck... had them activate an old BlackBerry and its killing me...
This happened to me, when my mogul got stolen, it was replaced with a refurb by the insurance, the screen cracked after 3 days, I took it back again and got a different one, they said it was from putting it in my hot car, but my first mogul I had for 6 months and never had this problem.
SO, my brother dropped the phone and slammed the car door shut. the phone still works and the glass (yay gorilla glass, lol) is fine. but the inside lcd screen is cracked. so i need a new screen and digitizer. i looked at the the steps and the replacement seems fairly simple.
the problem is finding the right vendor. all the replacement parts say "LCD" screen. but isn't ours super amoled.
the 2 places that have replacement parts are
http://www.repairsuniverse.com/samsung-fascinate-i500-lcd-touch-screen-replacement.html
but i read some reviews and they are quite sketchy.
and the other is ebay.
i know these both of these aren't OEM but i guess i just need the phone to work.
does anyone recommend where to buy the screen. price and reliability wise.
I would definitely stick with an amoled screen replacement...even if you have to get samsung to do it because I wouldn't think that you can just replace the amoled screen with an LCD one willy nilly and it work as intended... especially considering the amoled is a completely different screen type... im in no way an expert on this though its just my 2 cents on what i would personally do.
the problem is that i dont know where i can buy the oem part from samsung. and the screen on repairs universe says super amoled (LCD).
i looked on craigslist and the cheapest fascinate was 260 dollars.
i guess i will try the repairs universe product.
Things like this make me glad I have insurance.
Sent from my Super Clean Voodoo Fascinate
replacing the screen
So I was in the same boat until about 2 hours ago. Last Saturday I dropped my phone on the ground when I was getting out of my car and did not notice it. I was visiting my friend and noticed i did not have my phone so I thought i left it at home. Long story short, either i or the person who parked in the spot i was parked in afterward ran over my phone when it was screen down on the pavement. to make things worse by the time i backtracked far enough and found the phone it had snowed about a quarter inch. I thought everything was okay until i noticed that the top left hand corner was extremely cracked. Surprisingly enough though the phone still worked. Heart broken because one of the things i love to do is to put my friends quality of screens to shame with the quality of the fascinates screen.
The link you posted to repairsuniverse.com is the same place I ordered my screen from on Saturday night. I was worried that I would not get the screen I needed or just the glass and not the LCD.... yada yada yada... In my hasty research i did before I bought the replacement screen, I seen somewhere that it was the super-amoled touch screen that came originally with the phone. So after looking for any competitive pricing and finding none, i bought it.
I got the replacement screen today and it took me about 2 hours to replace it. It feels like the same screen, the touch response is the same and the amazing clarity is there as well. I don't know if you can order the glass of the screen separate or not. It took me 2 hours to replace the screen because it was a pain in the arse getting the old cracked screen all out. It came out in like 100 pieces. Not like the you tube video that was essential to my successful transplant. When I was examining the new screen, I did notice some samsung markings on some of the hardware on the back of it. I do think the screen that I got from them is an OEM part. Not only because of the samsung markings but of how the screen was matching up color wise everywhere with the old screen. But I did not see how it could be sold as 2 different items. Everything matched up great when installing as well. And it does have the verizon and samsung logos just like my original screen.
The price was worth it to me since i scored the phone off amazon for a penny. I am very impressed that the damn thing was even usable after being ran over by car. My htc touch pro would have never survived
Needless to say that I have working almost like it as good as new. The bottom buttons are all persnickity now, I might have missed taking off the back plastic on the screen in that area. I don't know. the buttons were more responsive on the cracked screen than they are now, so i don't think that it is the side effect of being run over by car. So I might have to take it off and check that out, the rest of the screen is just like new with looks and response. I may just be blowing the buttons out of proportion because i am looking for anything that I may have done wrong with the install.
I would go with this screen if i was in your shoes. Good luck I hope it works out.
and
I guess they are separate parts, I just looked at the sight and noticed this
Full Screen Assembly. Both super AMOLED (LCD) and Glass touch screen digitizer pre-installed.
after switching them out I know i don't have the expertise to put them together, unless another handy you tube how to video was done!
thanks turtle, your post encouraged me to buy the part from repair universe.
i was worried because i read reviews and they were really shady (screen comes broken in shoddy packaging and they refuse to give you a refund.)
how in the world did you get the screen to stick to the phone. did you use your own adhesive glue or use the stuff already on the phone. i kind of ripped it all off when i was taking off the screen.
wow thanks for the very informative post, I'm not in this issue right now but I have had friends crack a screen. Good to know its pretty straightforward.
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
pjfan75 said:
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
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no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
erebusting said:
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
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you're lucky then. They sent me a copy of the posting on their community forums telling me its absolutely not covered. I could replace my 16g device...for $499.00. But they would throw in free over night shipping.
While it sucks, I think it's hard to argue with this stance unless people start to report widespread screen cracks. I've dropped mine a couple of times and no problems (~knock on wood~) and I have not read about a rampant issue with screen fragility, so at the moment it sounds like you were just damned unlucky.
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
alabij said:
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
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That is exactly why I have mine insured by Squaretrade...
erebusting said:
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
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Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
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Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Gorilla glass is supposed to be strong?
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
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Scratch Resistant NOT shatter proof. Accept this now before something happens and you wind up butthurt.
you guys should get a warranty from squaretrade. they cover shattered screens and liquid immersion and are pretty cheap compared to an extended warranty from dell.
Dell Venue Pro replacement glass / fix
babaaketi said:
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
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I had a similar situation - wife dropped and our small son stepped on her Venue Pro, cracking the upper right corner of the gorilla glass. The phone still worked fine, even in the impacted area -- it just looked ugly and glass continue to chip off. Dell offered to replace it for $250.
I found the replacement glass from the below site, ordered it and it took about 2 months to arrive (they were out of stock initially).
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I successfully swapped out the glass today and it was tedious being careful not to break anything and lose parts, but not too bad if you're patient - it took me about an hour. Remove the backing and battery and there are 6 black screws to remove (one was covered by a white sticker for me). I just used my finger nail to go around the edge of the lower housing (not LCD) until I was able to wiggle and eventually pop it free (be gentle, don't force it). Then extend the slider so the keyboard is exposed. Rotate 90 degrees from the lower housing you separated from, being careful not to damage the cables that attach the LCD to the lower housing. There are then 4 screws that secure the digitizer / glass to the LCD and slider housing. Two you can see internally once you rotate 90 degrees as above. The other two are always visible with the slider extended (keyboard visible) but they're under 2 black stickers at the top of the screen on the back. I just used a push pin under the edges to pop off the stickers. After removing these 4 screws, again I used my finger nail working my way around to pop off and remove the digitizer / glass from the LCD and slider housing. Once free, there is a single cable connection to remove the digitizer / glass from the LCD. Check the replacement glass as a guide for where these last 4 screws are and where the cable connects (top of the screen near the speaker). The cable just pops on / off.
Ensure you clean the underside of your new screen and the LCD is free of dust / debris / fingerprints before reassembling! Snap on the glass to the LCD / slider housing and install those 4 screws first, then rotate back 90 degrees to pop on the lower housing and then finally re-install those 6 screws. Mine fired right back up and works fine...I was a little nervous with potential damage to the exposed cables and separating the housings, but it turned out fine.
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
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I just replaced mine last night. A bit heart stopping at times as there are a lot of fragile cables and little thingst that can fall out but if you have a good light, a small star-shaped screwdriver, and patience, you can do it. I bought the glass from an EBAY seller in china. Took less than 14 days to arrive and the cost was a lot cheaper than the UK seller you see in the posting (I paid like $74, with shipping). My DVP looks new now. I tooks some pictures as I was taking the thing appart and will try and post later.
I was able to create a very raw an amateourish video for youtube. Hopefully you can use this link to get to it //youtu.be/pnOnYZDZfrw I hope this helps somebody out there that needs to replace the glass on their DVP!
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
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Thanks for the advice, I'll check it out.
I've managed to get some serious scratches on my Gorilla Glass and I've no idea how I've done it as I am always incredibly careful with my phone.
How do you know it pops out easily? Did you see it somewhere? I'd like to see how easy it is to remove and replace before attempting it myself.
Thanks in anticipation,
Best wishes,
DaFfY
---------- Post added at 11:42 AM ---------- Previous post was at 11:38 AM ----------
Ooops! Just seen the video!
Thanks guys,
Appreciate the help.
Best wishes,
DaFfY
now what....
I shattered the front glass on my DVP and bought a replacement on Ebay from a seller in Hong Kong. I watched a youtube video and managed to take the phone apart and replace the screen successfully. If you do this, be warned that there a few pieces that are not attached to the motherboard that will just fall out. Be sure to notice where they came from. For me, a little board running the on/off button and the camera lens fell out. It was easy to put them back in their place. HOWEVER........
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
I just installed the Mango 8107.79 update, and the keyboard still will not appear. So I know its not a bug. The EM app (you get after pressing qwertyuiop and doing the "man machine interface test") is telling me the slider is open when its not.
What does ENU mean? Just be careful if you replace your own screen!!
nylonthread said:
What does ENU mean? Just be careful if you replace your own screen!!
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ENU means that the next letter you type is going to be upper case.
nylonthread said:
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
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Yes, I think you are probably correct.
Mine says 'ENG', so I would guess it represents the language. 'ENU' is probably English - United States. The code seems to appear when the physical keyboard is pulled out. (It doesn't seem to be visible when using just the on-screen keyboard).
thanks....
Thanks, that's what I needed to know. I guess I'll take it apart again and see if I can figure out why the keyboard is stuck in pulled-out-mode. I feel guilty now, because I just bought a Lumia 710 to replace my DVP, but the display is nowhere as beautiful. The Dell really is a great product....
Hello all,
I bought a Galaxy S4 for my partner, and stupidly didn't get it insured.
The screen got cracked quite badly, so fr £120 a local lad put a new screen on. Later that week it got dropped onto mud on the way to nursery and smashed entirely.
I now have a predicament, either give up the phone and go back to my sluggish s3, or ask you guys this question:
Where is the best and most value for money place to get a smashed screen fixed (you can't see anything just a rim of light) somewhere reputable that will use genuine parts and guarantee their work? I really don't want to just leave it on the shelf and am worried that without good advice I will end up with another shabby repair.
Your input would be greatly appreciated.
Many thanks and Happy Christmas,
Ric
If you only break the front glass like what happened to mine, you can get new glass for £5 and DIY. (If you're confident working on things like that - it is a bit of a nightmare of a job to separate the glass from the touch sensor)
But if there's no picture on the screen at all then you've killed it completely. A new full screen assembly is about £90 on eBay I think, so £120 is about the right price for someone to do it for you.
BTW, the first time you broke your screen, if you could still see the picture on the screen was fine, then the guy probably charged you £120 to change the £5 front glass. I've heard of people getting ripped off like that.
Most of the time it is just the front glass that is broken. Unfortunately this latest time, it sounds like you've been unlucky.
You could always take out phone insurance, leave it a couple of months, and then the screen breaks.
knuckles1978 said:
If you only break the front glass like what happened to mine, you can get new glass for £5 and DIY. (If you're confident working on things like that - it is a bit of a nightmare of a job to separate the glass from the touch sensor)
But if there's no picture on the screen at all then you've killed it completely. A new full screen assembly is about £90 on eBay I think, so £120 is about the right price for someone to do it for you.
BTW, the first time you broke your screen, if you could still see the picture on the screen was fine, then the guy probably charged you £120 to change the £5 front glass. I've heard of people getting ripped off like that.
Most of the time it is just the front glass that is broken. Unfortunately this latest time, it sounds like you've been unlucky.
You could always take out phone insurance, leave it a couple of months, and then the screen breaks.
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ha, the first time the phone broke, my misses threw it against a metal door obliterating the top and matrix thingy so an extensive repair was required. I'm well aware of the £5 DIY jobby hairdryer thing but this second breaking is again both screens, and I don't want a shabby repair I want the original screen part so that it is as strong as it can possibly be. I paid this guy £120, but the screen was so weak it broke dropping on mud! SO I still need to know, where can I get it fixed with genuine Samsung parts? Samsung only? Are the any reputable companies members would use to have their £500 phones repaired?
Thanks to the guy that replied I can't see your name now I'm replying somehow...
In pretty sure there aren't any fake AMOLED screens, not like phones that use LCD - there are hundreds of fake LCD's for those phones. But there are fake front glass panels.
If I wanted to make sure that genuine parts were used I'd order the screen assembly up from eBay myself. You can order it up as a complete front assembly from eBay, and it's a very easy job to change the whole thing over yourself, if you're reasonably confident about tackling things like that. Just make sure it's described as 'Genuine Samsung', and not 'Samsung panel genuine for i9505' or suchlike. If it's described as 'Genuine Samsung', then you have comeback of its not.
I've fixed a good few phones though, and all the times I've ordered parts as I've described above, it has been the real deal. It's pretty easy to tell the fake front glass panels.
Changing the front glass only with hairdryer etc is a sh!tty job, but changing a whole front panel which has the chrome effect plastic trim piece, AMOLED, touch sensor, and front glass already assembled is a piece of p!ss...
I would totally recommend just getting it fixed... plenty of tutorials online to follow. Watch a few of them and see if it is something you are comfortable doing yourself. I've done it and found it to be quite simple. But, it all depends on your comfort level with repairing things...
I think getting it fixed is the idea, yes lol
I was saying though that since it's the whole thing that is broken and needs changed, and not just the front glass, the job is much easier. It's just a case of taking a few screws out and swapping the whole front assembly. On a difficulty rating out of 10 I give it a 4
If you watch a couple of videos on YouTube first, and you take it nice and carefully, I'd say this is a job that most people could handle.
Hey Everyone,
So I broke my nexus 6p last week friday as I was out with friends and kinda fell on the floor and dropped my phone in the process and then it hit the floor really hard, I picked up the phone to find out the whole phone and digitizer is broken and couldn't use the touch screen at all. I need to perform a repair on my phone as I am using my old little htc desire 510, I did buy a screen but It looked off all together such as the whole screen looked alot more thicker and the sides were a lot thicker than slim and was falsely advertised that it is AMOLED boy I was wrong but luckily managed to get a refund out of it. Does anyone know where they have got good genuine screen/digitizer from before I'm not too bothered if its amoled or LCD I just need a working screen to be honest.
Another question, If I were to get an LCD What is the difference between AMOLED or LCD, I know that Amoled has got that super black look to it and brings more colour into the screens but risks getting burn in on the phone. I'm not too sure about LCD Would both be up on par with each other or not?
Thanks for reading.
@ZuneYT AMOLED is so much better then LCD. Too many times you get bright spots or see the lights on the side. Maybe I've just had bad phone's lol. See if you can pick up a bootlooped or dead Nexus 6p cheap and use the factory screen . Got to be enough out there with all the issues it has.
Exodusche said:
@ZuneYT AMOLED is so much better then LCD. Too many times you get bright spots or see the lights on the side. Maybe I've just had bad phone's lol. See if you can pick up a bootlooped or dead Nexus 6p cheap and use the factory screen . Got to be enough out there with all the issues it has.
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Haha, I know that AMOLED is so much better than LCD, If I did buy LCD It would be a difference to me and will most likely miss the amoled screen but is it really worth buying another 6P just to get the Amoled screen back?
Have you looked at the cost of buying a new 6p? I broke my N6 about a year ago, and it was ~$200 for the screen/digitizer. I got the N6p I'm using now on eBay for $140 and it was in excellent shape, no issues to speak of.