Cracked LCD - Mogul, XV6800 General

Got a refurb. from alltel for an insurance replacement for a cracked screen on the 18th Friday of last week.... Today I was having some issues with the touch screen and ended up maybe pressing some buttons too hard and now the LCD is cracked....
The screen also has the burn in white spot... What are the chances of them believing me.. Its what really happened and there are NO marks on the outside of the phone.... I have to say it must be a defective LCD...

TyDoc said:
Got a refurb. from alltel for an insurance replacement for a cracked screen on the 18th Friday of last week.... Today I was having some issues with the touch screen and ended up maybe pressing some buttons too hard and now the LCD is cracked....
The screen also has the burn in white spot... What are the chances of them believing me.. Its what really happened and there are NO marks on the outside of the phone.... I have to say it must be a defective LCD...
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Click to collapse
That is common with all makes of this phone. You could easily get a replacement for that, but it will probably show up again in the future.

TyDoc said:
The screen also has the burn in white spot... What are the chances of them believing me.. Its what really happened and there are NO marks on the outside of the phone.... I have to say it must be a defective LCD...
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Click to collapse
And if you mention the white spot to HTC, they'll swear you're the first person complaining about it!
Good luck getting the replacement. If they balk, stick to your guns and move up the chain of command. Eventually, you'll find someone who realizes their days are numbered once the Verizon sale is finalized and just doesn't give a damn.

went to two stores with no luck... had them activate an old BlackBerry and its killing me...

This happened to me, when my mogul got stolen, it was replaced with a refurb by the insurance, the screen cracked after 3 days, I took it back again and got a different one, they said it was from putting it in my hot car, but my first mogul I had for 6 months and never had this problem.

Related

HTC Snap screen crack help

My dad just bought a HTC Snap 16 days ago. Today I was playing with it and handed it back to him. An hour later he pulled it out of his pocket and it was all white except for a small area about 1 cm long and it was green. So we went to Best Buy to return it and get a new one but they said that the screen was cracked. They pulled out the battery and there was a small black line under the glass which apeared to be a crack on the actual LCD.
Best Buy said they could not return damaged phones. The problem lies in theres screen fracture being a manufactures defect because my dad was sitting on the couch the whole time and when he pulled it back out of his pocke it was broken.
We also viseted sprint because they are an actual HTC Repair center. Although they were not in they told us we were out of luck. I guess I have a few questions:
1. Is it possible to get this fixed or returned due to a manufactures defect? This phone has been in his pocket the whole time and he has never droped it. The device is in perfect condition the screen just cracked in his pocket. Sprint said it was a pressure crack but after we talked to the guy I went to the demo unit and squeezed the screen REALLY hard and it did not even effect the bottom LCD.
2. Would Sprint customer service be able to help reslove this issue?
3. If all else fails can we back charge Best Buy for not taking a return?
4. Any one else have any suggestions to help assist in this matter?
Of course you could try sprint customer service, but if all else fails you could always replace the screen. I know it isn't a free fix, but it is cheaper than buying a new one.
I know to replace a screen on the origional dash, it was like 25.00 on ebay.
good luck either way, let us know how you make out.
Brad

End Button Paint Chipped :'(

So the paint chipped around the phone icon on my phone. I purchased it at Best Buy some a few months ago. Should the be cover under manufacture warranty. I have no insurance from Sprint.
mine did the same thing
Same Here
Same here, bought at bestbuy also. Had a bubble to begging with. I personally couldn't care less tho.
Mine has been chipped for a few months and just a few days ago I noticed that nearly all the paint is gone from the end call key.
Keep in mind, I baby my phone, I have it in a hard case and I don't put it in my pants pocket etc. So nothing has been coming in contact with the key except for my finger pushing on it.
had mine since october '09 nd no signs of paint chips... only thing mine has is worn spots on finish on the back of the battery cover but a gel skin covers that obviously...
yea my girlfriend's hero did that too. best buy shouldn't return it but if you call costumer care they should hook you up with a new one. just tell them you know there is a one year warranty. I mentioned how they returned my touch pro for the chrome chipping issue. they know it's a problem and shouldn't give you any crap. but like I said best buy won't do it unless the button is broken.
my paint is all chiped off my end button as well i wonder why this doesnt happen to the call button?
rulermon said:
my paint is all chiped off my end button as well i wonder why this doesnt happen to the call button?
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Well if you are like me, you use your end button ALOT more than the call button. IE... turning the screen off.
same thing happened to me.. but the sprint store replaced it.
I have to laugh here. I abuse the crap out of my phone and I only have one little scratch right above the call button. I have had it now for about 4 and 1/2 months.
Mine did exactly the same.
Sprint WILL replace them, I was about to return mine after speaking with Sprint helpdesk, when I managed to brick it updating the radio, Sprint replaced it without questions.
its a little chipped paint imnot to worried about it myself
mine is got little bubbles..but who cares..but i do have dust under the screen.. so one day i will exchange it...
mine has hardly any paint left.. :/
also my back button is starting to chip too
AND the silver part around the camera is like eroding haha
i have no paint on my end button because it looked bad with a piece missing so i just took it all off and now its an all red end button
my precious paint job chipped off tooooo BAAAWWWW
DOES THE PHONE STILL WORK?
DO YOU KNOW WHAT BUTTON IS "END"?
calm down
I noticed it on the demo phone in the Sprint store so I anticipated it. Mine didn't chip off right away, but started to peel. So I got a toothpick and some superglue and lightly spread it under and around, then pressed it down. So far so good.
Both my girlfriend's phone and my phone have the same problem. Best buy offered to replace but had to send away and would be without a phone for a week and Sprint said they wouldn't.
It started bubbling up on mine in January and then this morning a big chunk chipped off. It's not the end of the world, but damn it's ugly. I may try to exchange it later if/when the dust gets out of control.

Shattered / Cracked Gorilla Glass...what to do??

I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
pjfan75 said:
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
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no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
erebusting said:
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
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Click to collapse
you're lucky then. They sent me a copy of the posting on their community forums telling me its absolutely not covered. I could replace my 16g device...for $499.00. But they would throw in free over night shipping.
While it sucks, I think it's hard to argue with this stance unless people start to report widespread screen cracks. I've dropped mine a couple of times and no problems (~knock on wood~) and I have not read about a rampant issue with screen fragility, so at the moment it sounds like you were just damned unlucky.
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
alabij said:
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
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That is exactly why I have mine insured by Squaretrade...
erebusting said:
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Click to expand...
Click to collapse
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
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Click to collapse
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Gorilla glass is supposed to be strong?
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
Click to expand...
Click to collapse
Scratch Resistant NOT shatter proof. Accept this now before something happens and you wind up butthurt.
you guys should get a warranty from squaretrade. they cover shattered screens and liquid immersion and are pretty cheap compared to an extended warranty from dell.
Dell Venue Pro replacement glass / fix
babaaketi said:
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Click to expand...
Click to collapse
I had a similar situation - wife dropped and our small son stepped on her Venue Pro, cracking the upper right corner of the gorilla glass. The phone still worked fine, even in the impacted area -- it just looked ugly and glass continue to chip off. Dell offered to replace it for $250.
I found the replacement glass from the below site, ordered it and it took about 2 months to arrive (they were out of stock initially).
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I successfully swapped out the glass today and it was tedious being careful not to break anything and lose parts, but not too bad if you're patient - it took me about an hour. Remove the backing and battery and there are 6 black screws to remove (one was covered by a white sticker for me). I just used my finger nail to go around the edge of the lower housing (not LCD) until I was able to wiggle and eventually pop it free (be gentle, don't force it). Then extend the slider so the keyboard is exposed. Rotate 90 degrees from the lower housing you separated from, being careful not to damage the cables that attach the LCD to the lower housing. There are then 4 screws that secure the digitizer / glass to the LCD and slider housing. Two you can see internally once you rotate 90 degrees as above. The other two are always visible with the slider extended (keyboard visible) but they're under 2 black stickers at the top of the screen on the back. I just used a push pin under the edges to pop off the stickers. After removing these 4 screws, again I used my finger nail working my way around to pop off and remove the digitizer / glass from the LCD and slider housing. Once free, there is a single cable connection to remove the digitizer / glass from the LCD. Check the replacement glass as a guide for where these last 4 screws are and where the cable connects (top of the screen near the speaker). The cable just pops on / off.
Ensure you clean the underside of your new screen and the LCD is free of dust / debris / fingerprints before reassembling! Snap on the glass to the LCD / slider housing and install those 4 screws first, then rotate back 90 degrees to pop on the lower housing and then finally re-install those 6 screws. Mine fired right back up and works fine...I was a little nervous with potential damage to the exposed cables and separating the housings, but it turned out fine.
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
Click to expand...
Click to collapse
I just replaced mine last night. A bit heart stopping at times as there are a lot of fragile cables and little thingst that can fall out but if you have a good light, a small star-shaped screwdriver, and patience, you can do it. I bought the glass from an EBAY seller in china. Took less than 14 days to arrive and the cost was a lot cheaper than the UK seller you see in the posting (I paid like $74, with shipping). My DVP looks new now. I tooks some pictures as I was taking the thing appart and will try and post later.
I was able to create a very raw an amateourish video for youtube. Hopefully you can use this link to get to it //youtu.be/pnOnYZDZfrw I hope this helps somebody out there that needs to replace the glass on their DVP!
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
Click to expand...
Click to collapse
Thanks for the advice, I'll check it out.
I've managed to get some serious scratches on my Gorilla Glass and I've no idea how I've done it as I am always incredibly careful with my phone.
How do you know it pops out easily? Did you see it somewhere? I'd like to see how easy it is to remove and replace before attempting it myself.
Thanks in anticipation,
Best wishes,
DaFfY
---------- Post added at 11:42 AM ---------- Previous post was at 11:38 AM ----------
Ooops! Just seen the video!
Thanks guys,
Appreciate the help.
Best wishes,
DaFfY
now what....
I shattered the front glass on my DVP and bought a replacement on Ebay from a seller in Hong Kong. I watched a youtube video and managed to take the phone apart and replace the screen successfully. If you do this, be warned that there a few pieces that are not attached to the motherboard that will just fall out. Be sure to notice where they came from. For me, a little board running the on/off button and the camera lens fell out. It was easy to put them back in their place. HOWEVER........
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
I just installed the Mango 8107.79 update, and the keyboard still will not appear. So I know its not a bug. The EM app (you get after pressing qwertyuiop and doing the "man machine interface test") is telling me the slider is open when its not.
What does ENU mean? Just be careful if you replace your own screen!!
nylonthread said:
What does ENU mean? Just be careful if you replace your own screen!!
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Click to collapse
ENU means that the next letter you type is going to be upper case.
nylonthread said:
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
Click to expand...
Click to collapse
Yes, I think you are probably correct.
Mine says 'ENG', so I would guess it represents the language. 'ENU' is probably English - United States. The code seems to appear when the physical keyboard is pulled out. (It doesn't seem to be visible when using just the on-screen keyboard).
thanks....
Thanks, that's what I needed to know. I guess I'll take it apart again and see if I can figure out why the keyboard is stuck in pulled-out-mode. I feel guilty now, because I just bought a Lumia 710 to replace my DVP, but the display is nowhere as beautiful. The Dell really is a great product....

Galaxy S screen cracked by itself!!!!

Hi everyone looking for some advice.
Yesterday I noticed my Galaxy S screen wouldn't come on after taking it out of my work trouser pocket. Did the usual took the battery off and re-installed it. The screen is now black and not showing anything apart from the very top of the screen which shows some colour and fuzziness. I noticed this morning a half inch crack to the screen middle left of the phone which is internal. The crack is underneath the screen. Now I am 100% this has not been caused by me. The phone has been in a flip case since new and I have never dropped the phone or extreme pressure applied to the screen. The phone is in mint condition with no scratches what so ever. Took the phone to T-Mobile this morning as it is covered under warranty for 24 months and the phone is a year old. The first person I spoke to looked at the phone and saw the crack. They said to me that there would be no point sending it off for repair as it would be deemed as accidental damage. I did point out that there was know way I caused the crack. The person stated even having it in your pocket can cause the screen to crack if pressure is applied to it by other items e.g keys or if I pressed against it. The phone was the only thing that was in my pocket and it was a side pocket of my trousers where no pressure is ever applied. I have kept it in the same pocket of my work trousers for a year and never had any problems. The person then referred me to another collegue who was more helpful. She looked at the phone and confirmed that it was in mint condition with no scratches to the phone. She advised that she would send it off for repair but did explain that they could refuse to repair it or replace if it was deemed accidental damage.
I just have this bad feeling that it is going to come back with them saying it was my fault even though I know it wasn't. Does anyone have any views or opinions on what to do if this happens. I have searched the net and found other people around the world who have had the same problem with their Galaxy S. Looking at prices I will be looking at a few hundred pounds to repair it which I don't think is worth it.
I know you say adamantly that you did not cause the crack, But in some way or other you must have..
I know you are extra extra careful with your phone, Im the same as mine, But there is no way the screen could just crack on its own.
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
The best you can do is hope it gets fixed under warranty, Otherwise scout around for a phone shop that could replace it for you.
azzledazzle said:
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
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Click to collapse
Yeah .. sure!
Let me give you an example of ... my car.
The story:
Windshield broken due to a small rock on the highway (the usual stuff). Went to repair shop, new windshield installed. Everything was perfect until this summer (2 years later). The windshield was still in great condition, no cracks, no pinches, no nothing ... as new. One day, during the lunch break from work I've started the engine, and in one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
Who's fault it is? Mine for miss usage? Manufacturer of the windshield? God? poor assembly at the repair shop? pick one.
I would say that the amoled will be replaced because its obvious no mechanical stress was applied ... it was just a faulty unit, nothing more. I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.
ro_explorer said:
one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.
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Click to collapse
wouldnt the heat from the sun, Then the sudden cold cause such thing to crack ? glass DOES break due to rapid temperature changes, Try this at your house. Put the hair dryer to the window on a really cold day and leave it till it breaks .
And your friend got his screen replaced because of dead pixels.... That is a fault, that was not his fault.
Its a strange case, but its hard to think the screen just broke of its own accord.
I was trying to underline the obvious .. sometimes things break doe to some other reasons than "you". It is obvious that a glass will be under great stress if you put it uncer big temperatures changes but still ... that glass was supposed to resist to such stress.
Same thing with the screen in question: the amoled is a thin film placed on top of some strong substrate. The whole structure is supposed to resist to certain stress and there is no way you can break it by miss usage unless you will break the outer glass also (gorilla glass + capacitive digitizer). So, no matter we are talking about dead pixels on a 2 months old screen or of a cracked amoled structure under the intact gorilla glass, the "cause" is the same : faulty unit (maybe is the amoled itself which has a flaw, maybe is the way it was mounted in the phone ... doesn't really matter).
Maybe your right, But the whole thing is still very strange.
Anyway lets just hope the outcome is better, and it gets fixed under warranty.
But you know what these service centre folk are like, They will try anything to avoid repairs.
Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks
sandeept said:
Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks
Click to expand...
Click to collapse
Does your contract have an insurance policy ? if so that should cover accidental damage (i know its not accidental, But they may say it is)
And if not, are T mobile fixing it, Or are they going to send it to samsung ?
Gotta admit its a cracking screen eh? [Nt]
:d :d :d :d :d :d :d
Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.
sandeept said:
Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.
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Click to collapse
Well if tmobile send it back UN fixed, Send it back to samsung, Is it still under the 12 month warranty ?
I believe the warranty expires this week or next so probably wont be able to, thanks for the suggestion.
If you get it back from T-Mobile unfixed, sent it directly to Samsung.
Maybe they'll still fix it. If they dont they'll probably will call you to tell you how much fixing it will cost. Start telling your whole story again and again, make them tired of hearing
If they dont listen, tell them you want to put in a complaint. Ask for an email adres or something were you can send your complaint email to. Dont let them send the phone back.
Send a large mail explaining everything, maybe put in some laws that apply to your case, like that it has to be faulthy when manufactured etc.
Also that you havent had any scratches on it and that the crack is UNDER the glass.
If they reply again with "we dont fix it" again send a mail with telling them that the phone is in mint condition and that the crack UNDER the screen came out of nowhere and that by law they have to fix it. Make them believe you'll sue them in court if they dont fix it.
Even call them if necessary.
Do everything to be a pain in the ass and meanwhile make sure they dont send the phone back during all this.
Maybe it will work, maybe it wont. But its better then giving up. Gives you a bigger chance of success.
manufacturers like dont like problems that take a long time. And if you proof yourself to be an annoying customer, one that shows he wont give up and do everything that they can to give the manufacturer a bad name, they'll probably think its better to win that particular customer over then to fight him. They dont like bad press.
Maybe they'll fix it, maybe they dont, maybe even they'll give you a discount at fixing it. At least you didnt make it easy for them.
Thanks for the reply. I am definetly not going to just be pushed aside and give up. If the phone comes back un-repaired I am going to complain to T-mobile and keep complaining to them. I will also take your advice and send it to Samsung and complain to them. I know lots of other people who have iphones without cases who do not look after them, scratched, dropped and are still working fine. Then the opposite end there is my phone which has been in a leather flip case from new protecting the screen. I have never dropped it and it doesn't have a scratch on it. Really annoying!
Really there is only one reason a screen/windowzsheet of glass whatever will crack and that is due to force. Force of some sorts was applied to the screen and honestly, as much as you don't want to hear it, it was almost certainly because you leaned on in it. In the pocket and your next a desk, or a chair, and you wouldn't even know its happened 9/10 until you take the phone out to use it. Often the phone will still be "functional " except for the dark screen so you can still feel it vibrate with may's so it could be some hours later before you realise. Another possibility is it was a previous drop or bump that wasn't enough to do it there and then and has simply hit breaking point on this unfortunate day. :'( other causes are to much pressure when a replacement is fitted, as happens with car screens more often than you would think, all it takes is the smallest little bit of awkward pressure and sure enough. Extremely rare for this to happen on a phone as the screens are mounted and held in place in a fundamentally different way.
I've worked in phone shops and car dealerships to qualify my above statements and honestly for all the hassle you are going to face, from people like me mostly, that it simply doesn't break on its own and you being aware of the force is a mute point. The fact is the force was applied and the screen broke. You knowing it happened or even being responsible is not the point, the point is was it a manufacturing error that caused it. They gonna say no and its going to really piss you off and when all is said and done you'll wish you just got a new screen off eBay and fitted it yourself or found someone local who does it.
Just saying is all...
Hope you find a solution mate and I'm sorry if it seems cold but dem de facts....
Sent from my GT-P1000
Hello guys i am new so i have a quick question.I see there and there someone complaing for broken screen on samsung galaxy from itself is this some general case like some HTC or just 1 in 1 000 000?I buying samsung galaxy s or google nexus s (s lcd) depending on your answear?
Sory mate for posting in your thread but this is prety much connected with your problem.
Any news on your issue ?
@OP, Any update??
Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!
sandeept said:
Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!
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Click to collapse
WOW !!! that truly is a result ... Great news man ! I Highly highly doubted you would get any help considering the extremity of the circumstances.... its like a 1/10000 chance of that happening lol.
Buts its great that you are getting a new phone and havent been left with a HUGE bill.
a little moaning and complaining can go a very loooooooong way

Spontaneous hairline crack

Hi,
I just woke up the other day after one week of usage, and the phone appeared with a hairline crack out of the blue, no misuse, no mishandling, babied, in protector since day one.
I bought the phone for full price on ebay, with a 30 day warranty.
I've asked for an exchange, but ebay says they cannot allow a return because it is not in the same condition as when received. Of course it is not, but I believe this to be a manufacturing defect. The crack IS the reason why I am asking for it to be exchanged, it should not be the reason for not authorizing the replacement.
Have you guys had any luck with this type of spontaneous cracks? I understand this is an issue even with gorilla glass, it happens sometimes.
How about your luck on ebay? The seller is a 45,000 reviews, 99.9% seller, never answered, only ebay said the seller asked them to intervene and then ebay said the seller said the item was no longer in the original condition and for such reason it cannot be returned (I do not want a return, but exchage/replacement).
The pictures here are the ones sent to the seller on ebay, no damage other than the crack, no screen splattering, just a single, clean crack.
Please help!!!
gtapias said:
Hi,
I just woke up the other day after one week of usage, and the phone appeared with a hairline crack out of the blue, no misuse, no mishandling, babied, in protector since day one.
I bought the phone for full price on ebay, with a 30 day warranty.
I've asked for an exchange, but ebay says they cannot allow a return because it is not in the same condition as when received. Of course it is not, but I believe this to be a manufacturing defect. The crack IS the reason why I am asking for it to be exchanged, it should not be the reason for not authorizing the replacement.
Have you guys had any luck with this type of spontaneous cracks? I understand this is an issue even with gorilla glass, it happens sometimes.
How about your luck on ebay? The seller is a 45,000 reviews, 99.9% seller, never answered, only ebay said the seller asked them to intervene and then ebay said the seller said the item was no longer in the original condition and for such reason it cannot be returned (I do not want a return, but exchage/replacement).
The pictures here are the ones sent to the seller on ebay, no damage other than the crack, no screen splattering, just a single, clean crack.
Please help!!!
Click to expand...
Click to collapse
Very easy.
Contact "PayPal" immediately.
Explain situation.
They seem to have some issue with the grade 7000 aluminum that they are using in the note 5/s6 edge+. There were another user that had his whole back cracked. Seem to be expanding and shrinking with heat/cold. A lot of phones have some rubber between the screen and the metal but these phones does not.
Sent from my 6 Edge Plus
GTAPIAS,
Hi, it looks like maybe the phone fell down at night or something. From your pics, it shows the paint/finish on the aluminium bezel being scuffed from the place where the crack starts. You can see the internal silver aluminium finish. Are you sure you haven't dropped the phone? I don't think any one woud cover this except insurance.
It also seems the bezel and screen gap has increased near the volume rocker area which could happen if the phone fell down and the aluminium bezel got pressed in, thus cracking the glass.
Thanks avetny,
I'll give it a try and keep you all posted.
cknorthpole, hopefully the word gets out and they take care of us, its customers.
Insane Devil said:
GTAPIAS,
Hi, it looks like maybe the phone fell down at night or something. From your pics, it shows the paint/finish on the aluminium bezel being scuffed from the place where the crack starts. You can see the internal silver aluminium finish. Are you sure you haven't dropped the phone? I don't think any one woud cover this except insurance.
It also seems the bezel and screen gap has increased near the volume rocker area which could happen if the phone fell down and the aluminium bezel got pressed in, thus cracking the glass.
Click to expand...
Click to collapse
Thanks insane devil,
What appears to be the aluminum being scuffed is actually my reflection while taking the picture on the pristine, blemish free shiny bevel on the aluminum edge. As for the apparent increased gap, I can only say I can see Samsung's tolerances still not being perfect, but it is slightly wider than the rest of the phone. Simply magnified by the close up pictures.
This was a under one week old phone. I still believe or blame a manufacturing issue, whether Samsung or Corning, who knows, but hopefully they'll own up to it.
I had a samsung s6 edge plus 3 weeks old do the exact same thing because of this forum proving my case it wasnt an isolated incident. I put my phone on charge while it was in my hand because i was using the internet at the same time, with in 5 minutes of it being on charge i heard the phone make a little click sound look down at the screen and there was a crack from the lock button all the way to the other side of the screen also one from where the first crack ended all the way up and around the edge screen past the volume keys...samsung wont cover it under warranty but optus waived the insurance fee and are replacing it with a refurbished phone and paying my next bill for the stuff around..as fixing this phone is pointless because the problem is in the battery so next time it gets hot it will just crack the new screen. Hopefully samsung get there next phone right.
Hairline crack
gtapias said:
Hi,
I just woke up the other day after one week of usage, and the phone appeared with a hairline crack out of the blue, no misuse, no mishandling, babied, in protector since day one.
I bought the phone for full price on ebay, with a 30 day warranty.
I've asked for an exchange, but ebay says they cannot allow a return because it is not in the same condition as when received. Of course it is not, but I believe this to be a manufacturing defect. The crack IS the reason why I am asking for it to be exchanged, it should not be the reason for not authorizing the replacement.
Have you guys had any luck with this type of spontaneous cracks? I understand this is an issue even with gorilla glass, it happens sometimes.
How about your luck on ebay? The seller is a 45,000 reviews, 99.9% seller, never answered, only ebay said the seller asked them to intervene and then ebay said the seller said the item was no longer in the original condition and for such reason it cannot be returned (I do not want a return, but exchage/replacement).
The pictures here are the ones sent to the seller on ebay, no damage other than the crack, no screen splattering, just a single, clean crack.
Please help!!!
Click to expand...
Click to collapse
hi and how the case ended? I got the same problem
---------- Post added at 08:05 PM ---------- Previous post was at 08:00 PM ----------
[email protected] said:
I had a samsung s6 edge plus 3 weeks old do the exact same thing because of this forum proving my case it wasnt an isolated incident. I put my phone on charge while it was in my hand because i was using the internet at the same time, with in 5 minutes of it being on charge i heard the phone make a little click sound look down at the screen and there was a crack from the lock button all the way to the other side of the screen also one from where the first crack ended all the way up and around the edge screen past the volume keys...samsung wont cover it under warranty but optus waived the insurance fee and are replacing it with a refurbished phone and paying my next bill for the stuff around..as fixing this phone is pointless because the problem is in the battery so next time it gets hot it will just crack the new screen. Hopefully samsung get there next phone right.
Click to expand...
Click to collapse
Hi. And how the case ended? Got the same problem
Sadly, I'm having to live with it. No solution found anywhere... heresy incoming...: I wonder what apple would have done?
not a solution but atleast this might help
Very nice! Where can I find it?

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