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After Crossbow was spotted running on an M3100 earlier this month, I fired off an email to T-Mobile asking them whether it would ever be available for the punters... Got a reply today:
The helpful Jann at T-Mobile said:
Good Morning Mr Woods
Thank you for your enquiry regarding handset updates.
So far the new AKU versions have all came out with new devices and the upgrade has never been supported from eg 2003 to 2005. if this will be available for the Crossbow then I don?t know.
From a t-mobile marketing point of view I would say it probably won't be available.
Kind Regards
Jann
T-Mobile
On 13/12/06 00:01, I wrote:
[From .CO.UK]
message:Now that Crossbow has been sighted in the wild on an Orange-branded flavour of the lovely Hermes, does T-Mobile have any kind of an ETA (be that from Microsoft themselves, TM head office or otherwise) for rolling it out to its Vario 2 customers?
I've read that Crossbow most likely won't be AKU3 of WM5, instead being an entirely new update which will be released before Microsoft release their Photon OS, and I've also seen it described as Windows Mobile 6 - but yeah, now that there's shots of an M3100 running it, it can't be that far from retail release, so I was just wondering if you had/have any plans in the works for letting us customers get it for their devices!
Cheers in advance
Christopher
Click to expand...
Click to collapse
... Oh well. :/
that sucks :-(
He also is saying that there wont be a AKU3.x at all for the Hermes, and I think that's a load of BS. What he's saying is, if we want the latest AKU's, we have to buy new devices, FU buddy (the t-mobile guy that is)!
I'd say we need to concentrate on getting Buzz to update his stealth rom dumper.
If anyone has their hands on a Crossbow Hermes, get in touch with us. Buzz is temporarily detained, but source code of grabbit is available if required. What's needed?
Use Mamaich's rom dumper, the wiki solution or Pof's solution if you can. If not, contact a mod.
I suggest that it's unlikely an official Crossbow upgrade will come for Hermes. BUT the Samsung CPU has been popular and I imagine HTC will base a number of upcoming devices on the architecture. If so, a possible leaked rom may be hackable.
V
Sleuth255 said:
I'd say we need to concentrate on getting Buzz to update his stealth rom dumper.
Click to expand...
Click to collapse
A dump from WinCE is not as good as a dump from bootloader.
Someone should write a windows tool that communicates to bootloader over USB and does all the 'rbmc' commands needed to dump xbow.
Sleuth255: I see you've developed several apps... are you able to write such a tool if i give you the right bootloader commands? USB is seen as a serial device.
Keeping this thread alive and on top, maybe seen before, lots of Crossbow screenshots on this site:
http://www.pgcw.com.cn/newsdetail.asp?id=1366#here
How can we make it stealthy though? I may get my hands on a CrossBow equipped Hermes during MEDC 2K7 in May, but if I do, it'll most likely be in the exhibit area for only 5-10 minutes. This is why something like buzz's solution is so compelling.
I can certainly work on an app that will pull the ROM image when a device in bootloader mode is connected up to a PC. Having this certainly increases our chances if someone does manage to get one for a few hours.
I'll see what I can code up, but IMO we should also pursue buzz's stealth solution. Go ahead and point me towards the commands pof.. I can start with the instructions you left for tsuishui.
christopherwoods said:
After Crossbow was spotted running on an M3100 earlier this month, I fired off an email to T-Mobile asking them whether it would ever be available for the punters... Got a reply today:
... Oh well. :/
Click to expand...
Click to collapse
Reading the message with open mind and not only with the eyes I read:
1) The man answering doesn't even knows the difference between OS and AKU. He speaks about 2003 and 2005 as AKU difference: ISN'T AKU, is a new OS release!
2) The same fellow doesn't even know the NAME of OSes! 2003 was right but we have Windows Mobile 5 an NOT 2005!
3) He is a man from the customer service, or, worst, probabily the answer comes from Tmobile marketing man, with little or no knowledge about the future of windows mobile devices, he knows about the past but seem really short sighted abut the future
4) The answer is the only answer he could give: if he will say "may be.." or "we will see" everyone will start asking WHEN, boring him from is well paid chair, so is better to say "no", beacuse "no" was the answer given since yesterday and worked! They don't sell devices, the sell radio time and traffic
5) In the Operators market strong agreements exists between MS and operators and marketing doesn't drive, they follow!
Overclock the brain reading messages and spokesmen transcripts from companies, not only eyes and be carefull when asking something simple but revolutionary to a large and with good revenues company: 90% of answers will be NO
hello
im thinking of getting the hw6945 as a replacement for my wizard. there are couple of reasons that i havent done yet and this is y:
1. there are no unlock methods, sim and app.
2. not enough user support.
3. no new roms aku3.3.
4. no wm6.
5. current rom is sluggish.
is there a better forum for the ipaq or is it that this fone isnt that famous amongst ppl.
Please let me know asap since i need to make a decision now.
The sluggish part I can't really deny - but it's called the "swiss army knife" of pda/phones for a good reason. Rumors had it that the HP lineup was going to get the wm6 upgrade, which makes sense since the 69xx series is the "flagship" line and they usually have an upgrade path - most recently with the 47xx series. People will tell you that the 65xx wasn't upgradeable but that's because the 69xx was already in pre-production when wm5 was announced. I believe that's the reason why the 69xx is so slow - they just loaded it up with the new OS without upgrading the cpu. From what I understand the specs for wm6 isn't so high as to make the device any more sluggish.
There isn't much user support, but it's a business model not really for hacking.
What's in the new ROM that you want??
I believe it comes unlocked in many parts of the world.
Xilicon said:
The sluggish part I can't really deny - but it's called the "swiss army knife" of pda/phones for a good reason. Rumors had it that the HP lineup was going to get the wm6 upgrade, which makes sense since the 69xx series is the "flagship" line and they usually have an upgrade path - most recently with the 47xx series. People will tell you that the 65xx wasn't upgradeable but that's because the 69xx was already in pre-production when wm5 was announced. I believe that's the reason why the 69xx is so slow - they just loaded it up with the new OS without upgrading the cpu. From what I understand the specs for wm6 isn't so high as to make the device any more sluggish.
There isn't much user support, but it's a business model not really for hacking.
What's in the new ROM that you want??
I believe it comes unlocked in many parts of the world.
Click to expand...
Click to collapse
i didnt know that they called the hw6900 series the swiss army of all PDAs. even if they did how come not alot of ppl have it or talk about it. i mean comparing to the wizard, there is so much support for it. anyways, what makes me confused is i love my wizard, but it has been with me for more than a year and i wanted to get another phone. i was thinking about the jasjam but since its the same concept at the wizard, i started to look for something else. you big screen, q keyboard, gps. the hp has all these but then it doesnt have what made the wizrd fun, and that is formating and trying out new roms. how do u like yours and have you had another windows fone other than your hp?
I try to limit myself to one pda/phone gadget at a time. I had the wizard and the magician before that - jasjar never excited me, it's just too huge and in the end you have to be able to talk on the phone without looking like you're holding a brick to your face. The only other phone I would use instead of the hw6965 would be the new treo 750. I'm pretty pragmatic really and I enjoy the good hack as much as the next guy, but the older I get the more I like my things to "just work" as opposed to messing around with it all the time. Treo doesn't have wifi or gps but I like the form factor. The wizard isn't really practical in my opinion - you always have to slide out the keyboard (which means that you are only allowed to be in landscape when you type) and consequently you have to use 2 hands.
with the upcoming launch of new wm6 phones, I'd hold off on any purchases if I were you.
hubono said:
hello
im thinking of getting the hw6945 as a replacement for my wizard. there are couple of reasons that i havent done yet and this is y:
1. there are no unlock methods, sim and app.
2. not enough user support.
3. no new roms aku3.3.
4. no wm6.
5. current rom is sluggish.
is there a better forum for the ipaq or is it that this fone isnt that famous amongst ppl.
Please let me know asap since i need to make a decision now.
Click to expand...
Click to collapse
I have had both the 8125 and 8525. I then recieved the HP 6925 from Cingular and I haven't used the others since. In fact I just sold my 8525 on ebay. The 6925 is amazing. The GPS rules and can used with most GPS programs. The keypad works great and the screen cover is perfect. The only thing is that HP is really slow with rom updates. The processor is faster then the 8525 however you take a hit on the screen. Calls are clear and I love using one hand to make calls. I no longer slide out the keyboard. I am very happy and iPAQ's are built to last... Hope this helps..
Rob
Hi guys, as you probably know by now, i have close relation with HTC, on the recent phone call with their senior engineer, i have been giving the first hand information about the first UMPC device of HTC !!!
It's call the HTC Shift, is uses the similar design as HTC Kaiser (i assume you guys have seen this device).
Here is the confirm spec:
7-inch touchscreen, 30GB hard drive, Tri-Band UMTS/HSDPA, Quad-Band GSM/GPRS/EDGE, Bluetooth 2.0, Wi-Fi, and Windows Vista.
I haven't got the chance to play with it yet, but my friend has and he says the key is very comfortable, fairly light weight. Built quality is very good, screen is amazing.
So when will be see this device? Well at the moment plan is for Q3, about the same time with Omni. So it's still quite a wait.
Below is a picture.
p.s. While i was posting this thread, i found out HTC has already post the info on their web! http://www.htc.com/
well, at least my post is still first hand in turns of spec
the ADVANTAGE in this site show that the name is X7501
and have WM6 PRO!!
banyas said:
the ADVANTAGE in this site show that the name is X7501
and have WM6 PRO!!
Click to expand...
Click to collapse
btw that info is quite right, that is basically HTC X7500 with WM6. It's not available right now, but yes, Advantage will eventually be upgradeable to WM6.
I though that is not new to all you you. I have told you this quite a while ago
if so what about dopod u1000?
i put my order in expansys in hong-kong
and i am waiting for it.
do you think that the u1000 will ship with the WM6
already???
banyas said:
if so what about dopod u1000?
i put my order in expansys in hong-kong
and i am waiting for it.
do you think that the u1000 will ship with the WM6
already???
Click to expand...
Click to collapse
none of the device is shipping use WM6 right now, the X7501 is just an announcement, it's not available now, but one thing you guys can be sure is once the WM6 rom is available, we can all flash it then
Will HTC Shift be available in Asia?
Hi wu5262,
Since you have a close relations with HTC, can you please check with them if and when this will be available in Asia?
It was mentioned on the announcement US and Europe...
Thanks
yankee said:
Hi wu5262,
Since you have a close relations with HTC, can you please check with them if and when this will be available in Asia?
It was mentioned on the announcement US and Europe...
Thanks
Click to expand...
Click to collapse
they are not planning to release it in Asia, only in Europe and US. They are selling it all under DOPOD brand in Asia
wu5262 said:
they are not planning to release it in Asia, only in Europe and US. They are selling it all under DOPOD brand in Asia
Click to expand...
Click to collapse
Sorry, quite confused..
Do you mean, the brand name HTC Shift will not be available in Asia but it will be marketed under the Dopod branding?
What's the project code name? (e.g HTC Athena aka HTC Advantage)
yankee said:
Sorry, quite confused..
Do you mean, the brand name HTC Shift will not be available in Asia but it will be marketed under the Dopod branding?
What's the project code name? (e.g HTC Athena aka HTC Advantage)
Click to expand...
Click to collapse
Yes, it won't be available in Asia as HTC Shift, i will be DOPOD (something).
They might even not sell it in Asia at all for this device by the way.
The code name of HTC Shift is Shangri-La.
BTW a important message here for all you USA buyer. The HTC Advantage won't be available in USA until Summer, but when it's available, i will be call HTC X7501, so is there any different between x7501 and Advantage, yes!
X7501 will have WM6 in built! So it means official WM6 ROM will be available around Summer.
Please also note the European HTC Advantage will only have WM5 for now.
Wow interesting!!! thanks for info...
wu5262 said:
Yes, it won't be available in Asia as HTC Shift, i will be DOPOD (something).
They might even not sell it in Asia at all for this device by the way.
The code name of HTC Shift is Shangri-La.
BTW a important message here for all you USA buyer. The HTC Advantage won't be available in USA until Summer, but when it's available, i will be call HTC X7501, so is there any different between x7501 and Advantage, yes!
X7501 will have WM6 in built! So it means official WM6 ROM will be available around Summer.
Please also note the European HTC Advantage will only have WM5 for now.
Click to expand...
Click to collapse
Thanks for the info...
According to the register, it will run vista, not windows mobile
http://www.reghardware.co.uk/2007/03/27/htc_unveils_windows_vista_shift/
Excellent specifications but too big for me ! (19 x 13 x 3 cm) which makes it more than twice the size of my Alpine !
Zensunni said:
According to the register, it will run vista, not windows mobile
http://www.reghardware.co.uk/2007/03/27/htc_unveils_windows_vista_shift/
Click to expand...
Click to collapse
yes, it runs Vista, this thread got a bit off topic because people are more excited about the WM6 upgrade rather then the new HTC Shift
anyway, i agree the size is quite big, my friend has already test it, and he say basically UMPC and PPC are two completely different product,which i totally agree.
got so tired of people trying to compare Athena with UMPC, i don't care that Athena cost like a UMPC, it has it's own advantage. And i will never want to run XP or Vista on my Athena as well.
A video of it on youtube:
http://www.youtube.com/watch?v=m_IsK51P1vg
Does anyone have any informations as to when the HTC SHift may be available in the UK??
Many thanks
Bill
wu5262 said:
Yes, it won't be available in Asia as HTC Shift, i will be DOPOD (something).
They might even not sell it in Asia at all for this device by the way.
The code name of HTC Shift is Shangri-La.
Click to expand...
Click to collapse
Are you sure wu?
Now DOPOD is joint with HTC, so no more DOPOD brand even on asia... you can check at their web: www.dopodasia.com now they become www.asia.htc.com
Even HTC touch avaiable in asia with HTC brand...
Can you confirm or correct me?
phone calls
was drooling over this and watching a few reviews on line reading up is it true it has no microphone? does that mean i need a bt headset to make calls or as suggested cant make calls at all. as why bother with both O/S's if you cant make calls????????????????
spzero said:
was drooling over this and watching a few reviews on line reading up is it true it has no microphone? does that mean i need a bt headset to make calls or as suggested cant make calls at all. as why bother with both O/S's if you cant make calls????????????????
Click to expand...
Click to collapse
From what I have been able to find out, it does not have a microphone, and you DO need a bt headset to use the phone functions.
I believe that the dual o/s is stupid tho! It is only due to the fact that m$ has not figured out how to make Vista work right yet as a stand-alone o/s, much less add telephony to an already EXREMELY buggy o/s!!
Hope this helps........Later
spzero said:
was drooling over this and watching a few reviews on line reading up is it true it has no microphone? does that mean i need a bt headset to make calls or as suggested cant make calls at all. as why bother with both O/S's if you cant make calls????????????????
Click to expand...
Click to collapse
Many people are reporting that the shift does not have voice telephony capability only data gsm/utms/3g...Unless using voip?
Man that would suck
Hi Guys
New to this and have to say what a forum but can anyone answer this little pain in the **** Q. Will we be able to update to wm6.5 or 7 as its making me think twice about getting my X1 when O2 finaly re stock. The last thing I need i a 18mth contract on a out of date phone........
R
Stu
6.5 might but SE is known for not releasing updated OS's for their phones. You can probably get it with a cooked ROM. 7 will be a no-no, as it will mostly require an accelerometer in the phone.
I doubt you'll be able to upgrade to 7 if it needs multitouch screen, but can't see why 6.5 would be a problem unless that also needs it..
18months, wm7 might be released by then, but is it really likely?
looks like IE6 is a no go so I am realy starting to wonder if we will see a 6.5 update would i be better off with a HTC touch HD?
sonystu said:
looks like IE6 is a no go so I am realy starting to wonder if we will see a 6.5 update would i be better off with a HTC touch HD?
Click to expand...
Click to collapse
Why is it?
theres an early build of IE6 out there, it needs to be cooked into a rom.
A couple of other older devices already have roms released with IE6 in them, the HD and the xperia have pretty much the same internals.
Looking to upgrade to Internet Explorer 6 Mobile (also known as Pocket Internet Explorer 6 or PIE 6) for Windows Mobile? Well, get a new handset! Microsoft is taking a stance that the new browser will require more advanced hardware according to Pocket PC Thoughts.
"Regarding making IE Mobile available as a separate download or update, the rich media experiences that IE Mobile 6 enables require more powerful, advanced devices. That is why it will not be available as an upgrade or direct download for current phones, but rather will be made available on new phones."
So there you have it. No separate installer, no IE 6 Mobile cab installer, and no "updates" pushed out through HTC, AT&T, Verizon, or whatever carrier you have. Microsoft and its partners want you to purchase new phones to support these new "rich media experiences" promised by the new browser.
Looks like some ROM cooking is going to be needed.........
sonystu said:
Looking to upgrade to Internet Explorer 6 Mobile (also known as Pocket Internet Explorer 6 or PIE 6) for Windows Mobile? Well, get a new handset! Microsoft is taking a stance that the new browser will require more advanced hardware according to Pocket PC Thoughts.
"Regarding making IE Mobile available as a separate download or update, the rich media experiences that IE Mobile 6 enables require more powerful, advanced devices. That is why it will not be available as an upgrade or direct download for current phones, but rather will be made available on new phones."
So there you have it. No separate installer, no IE 6 Mobile cab installer, and no "updates" pushed out through HTC, AT&T, Verizon, or whatever carrier you have. Microsoft and its partners want you to purchase new phones to support these new "rich media experiences" promised by the new browser.
Looks like some ROM cooking is going to be needed.........
Click to expand...
Click to collapse
nothing new there, doesn't mean you need a new phone, just the usual MS drivel...
Michyprima has it working on the Athena, which is nearly 2 years old, so I can't see it being a problem on the X1 which is a lot more powerful.
http://forum.xda-developers.com/showthread.php?t=411371
here's the discussion thread, there's some cabs linked
http://forum.xda-developers.com/showthread.php?t=444882
Of course fennec will be out in (beta at least) soon, and if it works as well as it's fullblown sibling IE6 will become increasingly irrelevant.
Can some one help me out with understanding windows 7 mobile please?
how can it be multitouch?
i thought that apple had a patent that said they have the rights to a multi touch devices?
or is that just for a limited ammount of time?
why shouldnt the x1 be capable of multitouch too?
I think the real one to worry about is 6.5 as 7 looks like 2010 from what i can make out 7 needs a G sensor and the x1 has not got one.... I am starting to think this phone is out dated as it should have come out in feb...... As for the iphone well i dont think they have any rights to a screen.
An HP tablet with multi-touch was announced the other day so I don't think Apple have exclusive rights to it...
wm7 will come in many diffrent versions.
Ppl are claiming stuff in this thread that has no root in reality.
Here is a nice rule for daily use:
"Stop commenting about what you dont know"
cheers
I got my info from Pocket PC so dont take it as the hole truth but really the only question i have is will we see the 6.5 update as lets face it come wm7 sony will be on the x8 or 9 i work for a sony dealer in the uk and we still dont know......
sonystu said:
I got my info from Pocket PC so dont take it as the hole truth but really the only question i have is will we see the 6.5 update as lets face it come wm7 sony will be on the x8 or 9 i work for a sony dealer in the uk and we still dont know......
Click to expand...
Click to collapse
what sony do or dont, or htc for all that matters..dont really bother me.
But wm6.5 and 7 will come for different devices with different specs. And when it comes to porting over...duh...Its always said that it cant be done...
cheers
as great devices with wm7 gets out wm8 will haunt in the mists making people think if it's a good idear to buy those wm7 devices or if they should wait for the wm8 ones
Rudegar said:
as great devices with wm7 gets out wm8 will haunt in the mists making people think if it's a good idear to buy those wm7 devices or if they should wait for the wm8 ones
Click to expand...
Click to collapse
lol, thats true. Thats how it always will be
Is there any reason to believe WM7 would actually improve on what the X1 is already running anyway?
Granted WM6 was a HUGE improvement over WM5 on my Wizard. But you cannot assume that the improvements will always be that noticable.
ok i think we all have some good points and yep lets face it you have got to jump in some time. Really i think the guys are going to stick with this and when need will get a wm6.5 rom up and running. So on that note its back to the O2 web site hitting refresh all day every day until its back in stock!! Anything has got to be better than my old N95 as i have had it from day 1...........
Alex Atkin UK said:
Is there any reason to believe WM7 would actually improve on what the X1 is already running anyway?
Granted WM6 was a HUGE improvement over WM5 on my Wizard. But you cannot assume that the improvements will always be that noticable.
Click to expand...
Click to collapse
Tons of reason..****, even 6.5 promises to be a massive improvement. WM6 was built for PDAs using a stylus. 6.5 is likely going to be a completely revamped UI along with bug fixes and likely better memory management which is another thing that is a problem with WM6. Basically 6.5 will see vast improvement for touch screen using fingers and there should no longer be a need for a stylus. WM7 will be beyond this and offer new ways to control your device. Multiple input support not only using an accelerometer, but potentially built in cameras etc. WM7 is poised to be a major advancement in the way you interact with your hand held device.
mlinz said:
Tons of reason..****, even 6.5 promises to be a massive improvement. WM6 was built for PDAs using a stylus. 6.5 is likely going to be a completely revamped UI along with bug fixes and likely better memory management which is another thing that is a problem with WM6. Basically 6.5 will see vast improvement for touch screen using fingers and there should no longer be a need for a stylus. WM7 will be beyond this and offer new ways to control your device. Multiple input support not only using an accelerometer, but potentially built in cameras etc. WM7 is poised to be a major advancement in the way you interact with your hand held device.
Click to expand...
Click to collapse
Source? or speculation
Now that 6.5 is out of beta and officially released, i wonder how long it takes before a non beta cooked 6.5 version comes out.... really hoping for that one hehe
Considering the number of users of the Blackstone in this forum PLUS the other enthusiast sites such as modaco.com and htcpedia.com should we not start up a lobby group to petition HTC to get access to the WM 6.5 upgrade PLUS new SENSE GUI ???
I understand the HD2 is on it's way - but a lot of us waited for the release of the HD and supported HTC by purchasing it....at very least we could get the 6.5 upgrade OR an update to the TF3D (i.e. SENSE) interface...
Any thoughts ???
Asp
Agree. They should give us at least the new GUI.
Aspi914 said:
Considering the number of users of the Blackstone in this forum PLUS the other enthusiast sites such as modaco.com and htcpedia.com should we not start up a lobby group to petition HTC to get access to the WM 6.5 upgrade PLUS new SENSE GUI ???
I understand the HD2 is on it's way - but a lot of us waited for the release of the HD and supported HTC by purchasing it....at very least we could get the 6.5 upgrade OR an update to the TF3D (i.e. SENSE) interface...
Any thoughts ???
Asp
Click to expand...
Click to collapse
I agree. Not because I want a wm6.5 update with htc sense from them (there are already plenty here), but because how they sidelined us, users of the "older" touch hd, touch pro and diamond. It wasn't that long ago, HTC. Don't try to justify yourself. Imagine paying big bucks for a HTC Touch HD 5 months back and now you read a statement from HTC that they won't be providing updates for you cause you're using an "older" device.
I mean, c'mon. Don't treat us like rubbish. We helped you to become what you are today. From a nobody in Taiwan, to the number one producer of windows mobile phones. The Blackstone was only released about a year ago (or less, to be exact). Did you really expect us to keep changing devices every couple of months? No offense to TD2 and TP2 users but the spec sheets of these "newer" aren't any different from the Blackstone's! Benchmark results may prove otherwise but the bottom line is, the guys from HTC releases new phones every now and then which has little or even no improvement from the devices their replacing and they expect us to keep up. wth.
I agree with abubakar comments...
abubakar said:
....and now you read a statement from HTC that they won't be providing updates for you cause you're using an "older" device.
Click to expand...
Click to collapse
You're right about the "Older" reference - My phone is 6 months old and I have to read comments like http://wmpoweruser.com/?p=8773
abubakar said:
The Blackstone was only released about a year ago (or less, to be exact). Did you really expect us to keep changing devices every couple of months?
Click to expand...
Click to collapse
And again you make a valid point - they should have an 18 month minimum on platform updates / enhancements.
When you go to the HTC website for support - for example "HTC Touch HD ROM Upgrade (For Telstra)" they quote that "As always, HTC is committed to providing customers with the best possible mobile experience"
Is access to either WM 6.5 or HTC Sense an example of "HTC is committed to providing customers with the best possible mobile experience"
Anthony Petts is the Sales and Marketing Director ANZ for HTC Corporation - Any one got any contact details for him ?
Can't really see a petition doing any good. The HD is a great device but it isd starting to be over shadowed by newer devices which HTC want us to buy instead of giving us updates for free. Why would they change this when they don't need to!!
I know that I'm very dissapointed in HTC and that I'll probably never buy new phone from them. Their support is very bad and there is so many new phones, so... I'm totally confused which I should buy for example. I have Blackstone and that's probably tha last phone I'll have from HTC.
Having been the owner of both the htc touch cruise and the hd 8282 I will say that htc customer support is a bad as I have ever seen from a mobile phone manufacturer.
Seems as though once you have purchase the device they forget about you. I have made my mistake twice and will not do the same again. I guess I will bite the bullet and get an Iphone unfortunately.
I have to say that I'm on about my 5th HTC device and only once have I had to speak with HTC support and they where pretty good. My old Prophet had a problem in that it was stuck in headphone mode! HTC replaced the mainboard and had it back to me in about 12 days.
With regards to updates to WM6.5 for example, if you brought a PC from HP with Vista on it do you think they would give you a free copy of Windows 7 when it got released? No they wouldn't so I'm not sure why people expect HTC to do the same thing?
What would be interesting is if Microsoft made available for purchase the latest build when they release them but then of coarse you'd be left with just a vanila OS and none of HTCs own apps. Unless HTC went down the route of making available all their apps in a similar way HP and the like do for PCs?
PS - I'll also be buying a new HTC device when the time comes!
crankshaft said:
PS - I'll also be buying a new HTC device when the time comes!
Click to expand...
Click to collapse
maybe after the 1st intro of WM7?
6.5 sucks for me
and if Microsoft not gonna do anything about improvement then HD is my last WM device
It seems to me that if you buy a phone with a certain level of capability (or system software level) you have a reasonable expectation to support to maintain that level. Unless it's part of your contract at purchase, it is unreasonable to expect new software and enhanced functionality.
I'm not being funny, but I've seen similar calls many times over the last fifteen years. I've never yet seen them be effective. One of the most frustrating examples of this is the powerful video hardware, totally unsupported by drivers on a large number of HTC devices. Massive campaigns - no substantive action.
I mention this as a warning to people considering a new purchase from HTC, like for example the the new HD2 - it's a great looking hardware platform, that the OS doesn't natively support. Doesn't it feel like we've been here before?
I'm not buying another HTC device until the capability of the hardware is fully exposed, in a consistent way via the systems software, for use in applications. I don't see any of the HTC WM devices where this is not some level of an issue, in fact the last phone that I had from HTC, that didn't give me some cause for concern in this regard was Tytn.
From now on I'm only buying finshed, well integrated, mobile devices. I want to spend my time and money exploiting their potential and adding features I need.....not trying got get them to work properly and overcome limitations in the release state of the device. I'm drawing a line in the sand, right here.....
trentend said:
It seems to me that if you buy a phone with a certain level of capability (or system software level) you have a reasonable expectation to support to maintain that level. Unless it's part of your contract at purchase, it is unreasonable to expect new software and enhanced functionality.
I'm not being funny, but I've seen similar calls many times over the last fifteen years. I've never yet seen them be effective. One of the most frustrating examples of this is the powerful video hardware, totally unsupported by drivers on a large number of HTC devices. Massive campaigns - no substantive action.
I mention this as a warning to people considering a new purchase from HTC, like for example the the new HD2 - it's a great looking hardware platform, that the OS doesn't natively support. Doesn't it feel like we've been here before?
I'm not buying another HTC device until the capability of the hardware is fully exposed, in a consistent way via the systems software, for use in applications. I don't see any of the HTC WM devices where this is not some level of an issue, in fact the last phone that I had from HTC, that didn't give me some cause for concern in this regard was Tytn.
From now on I'm only buying finshed, well integrated, mobile devices. I want to spend my time and money exploiting their potential and adding features I need.....not trying got get them to work properly and overcome limitations in the release state of the device. I'm drawing a line in the sand, right here.....
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+1 I couldn't agree more! I'll be keeping an eye on the forums for the new phones and unless I'm satisfied HTC are finally using an operating system that can fully utilise their great hardware, this will be my last HTC device.
+1 to the OP, and I'm behind the line in the sand too
I read somewhere that if the phone does not have windows start logo button on it, chances are slim that you get 6.5 update. Touch HD has that button missing.
i prefer a good non official cooked (wm6.5) rom than an official one
So it don't really matter for me.... but i still think that's a shame!!
crankshaft
Senior Member Join Date: Jan 2007
Posts: 246
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I have to say that I'm on about my 5th HTC device and only once have I had to speak with HTC support and they where pretty good. My old Prophet had a problem in that it was stuck in headphone mode! HTC replaced the mainboard and had it back to me in about 12 days.
With regards to updates to WM6.5 for example, if you brought a PC from HP with Vista on it do you think they would give you a free copy of Windows 7 when it got released? No they wouldn't so I'm not sure why people expect HTC to do the same thing?
What would be interesting is if Microsoft made available for purchase the latest build when they release them but then of coarse you'd be left with just a vanila OS and none of HTCs own apps. Unless HTC went down the route of making available all their apps in a similar way HP and the like do for PCs?
PS - I'll also be buying a new HTC device when the time comes!
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if u bought a pc with vista they are offering windows 7 at a reduced rate to ya so why not do that with windows 6.5?????????????????????????
jonpickles70 said:
if u bought a pc with vista they are offering windows 7 at a reduced rate to ya so why not do that with windows 6.5?????????????????????????
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Because very few would pay for it, making it a waste of their time.
Besides, their business is selling new phones. Why cannibalise the sales of newer models by upgrading older ones?
crankshaft said:
With regards to updates to WM6.5 for example, if you brought a PC from HP with Vista on it do you think they would give you a free copy of Windows 7 when it got released? No they wouldn't so I'm not sure why people expect HTC to do the same thing?
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In many cases they do - prior to Vista release and again with Windows 7 there are machines that are enjoying upgrades once the new software is released - sure HTC are doing it with select devices as well - but you have to admit that with the HD being just 6 months old (...in Australia anyway...) that it would be fare to deem it acceptable to offer an upgrade....
crankshaft said:
What would be interesting is if Microsoft made available for purchase the latest build when they release them but then of coarse you'd be left with just a vanila OS and none of HTCs own apps.
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Agree with your comments here - and I would have no problem paying a reasonable fee to upgrade to 6.5 and HTC SENSE.
For me, i'd rather have a rom update with all the new focntionnalities of the TF3D ( newer version or even Sense UI perhaps !), bug fixes, etc. than a 6.5 windows for the touch HD with all the old things.... what windows 6.5 really brings to us ? a new start menu ? what else.... less memory usage.. i don't think... faster ? don't know really cause 'im not an expert, but didn't really see anything new interesting... and of course anything an application can do, freeware of course and without having to cook a ROM...
So, my point of view.. i'd rather have a new rom on old windows but optimized and with new fonctionalities !
Ciao
Fred
arfster said:
Because very few would pay for it, making it a waste of their time.
Besides, their business is selling new phones. Why cannibalise the sales of newer models by upgrading older ones?
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Ever heard of a company called Apple and a phone called the iPhone?
Why should I buy the HD2, which will become out-of-date as soon as WM7 arrives in a few months, when I can get an iPhone and free software upgrades for life?
HTC need to become more customer focussed and pay more attention to the competition.
However realistically I don't think a petition will work. Falling market share might though.