Database Users

XDA Exec - loss of sound from all speakers except phone ring

All sound from stereo speakers, phone speakers , mic are not working.
Only ringtone if phone rings.
you can only hear system sounds with headset and talk with headset.
Any ideas?

Have you tried turning the volume up?

darkblak said:
Have you tried turning the volume up?
Click to expand...
Click to collapse
I wish it was that simple, but alas I tried a lot , and it looks like I might have a faulty one unless anyone got an idea

I find it hard to believe that it's a hardware issue if both the external speakers and the headphones don't work at the same time yet the ringtones do work.....
I hope it's something simple and you don't have to resort to a phone return.

No Sound
Has any one found a solution for this problem, as I have the exect same issue. All sounds on exec dont work execpt when receiving an incoming call, when call is answered cant hear a thing, does work though with headset.
Have tested and sms, mms etc sound doesnt work, movies and music doesnt work either.

This is not going to help :roll: but I had a similar problem a few months ago on my XDA2. Phone rang, I tried to answer it, but couldn't hear a thing. No other sounds worked. Headphone worked perfectly. Soft resets achieved nothing.
Thought my XDA2 had died after 18 months of service, but then suddenly an hour later it all started working again and did from then on.
I have no idea why this happened or whether I did anything to fix it, but the problem isn't unique to the Universal.
I'm running PocketZenPhone. Maybe that could be interfering with the sounds somehow? Dunno.
Edit: I doubt it's a hardware problem so I definitely wouldn't risk sending my shiny Exec back to O2's monkeys for them to replace with another broken one. Did you try a hard reset? I didn't on the XDA2 but maybe it'd help. :?:

Try this...
Maybe you should try this, I use it in order to transfer all the sounds (including music) to the BT Headset when I am at the gym:
-Get Total Commander
-Go to the registry editor
-Tap or search for this directory: \\\registry\HKLM\SOFTWARE\OEM\VoiceCommand\
-Change the value of the String LaunAPEnable to value "0".
-Now press and hold the main button on the headset (the one you use to answer calls and transfer the call to the speaker of the Universal) and try if this worked.
-If you succeed or not revert the value of the string back to "1" or you will not be able to use VoiceCommand.
Hope this can help you.

Problem SOLVED. No sound
I had the same issue with my Jasjar. When you plug in the headphones it turns off the speakers except for incoming ring tones. The inside of the ear jack got stuck. I had to take apart the unit and bend the clip. It contacted so that it didnt' think there was a headphone inserted. I don't ever remebering plugging in a headphone to even have cause this problem. Its just a very loose contact. So when you get in there you bend it to make it stronger. You will understand once you have it apart.

MDA Compact II and no sound

All,
I have a MDA Compact II using the latest T-Mobile ROM and experiencing a problem regarding incoming phone calls and text messages notifications. I have set the phone to ring full volume and text messages are assigned to an audio notification. Occasionally when I receive texts/phone calls there is no audio notification even though they are switched on. I am missing quite a few phone calls and the only way to get the audio notification back is to soft rest the phone.
Does anyone know how to get around this?
Thanks
M

Just to say I have exactly the same problem. phone working fine for 3 months then sound only after soft reset, then stops working after a couple of days. i cant attribute it to any event

U2 have probably a program installed which is eating up sound handles (i.e. not releasing them after usage). A soft-reset releases them of course. So you have to uninstall some 3rd party software to find the nasty one...

No Audio
Hi
Am running a T-Mobile Compact 2 with WM5, also installed is Spb Pocket Plus
I have no audio for any Windows Media Files or for any sounds / notifications e.g. the alarm. I do get audio playback and notifications through wired headphones. The phone will ring and vibrate when called.
2 Soft resets and the removal of an Alert progam unwittingly installed from Skyscape (medical and nursing texts for PDA) have not resolved the issue.
I have been into sounds and notifications and ticked all the relevant boxes. Interestingly in notifications I ticked the box for the device to vibrate when using activesync. It was vibrating but not making any sounds earlier.
One of the seniour guys at Pocketnow.Com has suggested that I have somehow turned down the speaker volume. If so - how do I turn it back up? Trust me when I say that the standard volume display shows volume at full.
Any ideas?
Will.

Hi
I've just got back into work tonight and synced with my work PC. When active sync started up the audio came back online. I have no idea why.
Any deas?
Will.

Still No Audio
Hi,
Last night the audio on my T-Mobile Compact 2 came back online when I was synced with my work computer - great! I even unplugged the USB lead and audio remained. I then resynced and carried on listening to headphones for a few hours while I worked. When I disconnected I found that Audio had died again. I therfore assumed that it was an issue with Activsync 4.1. I deleted the sync relationship on both my device and the PC, did a soft reset and created a new one. Still no audio.
Does anyone have any ideas about what is going on? I am thinking about a hard reset if no one has any thoughts.
Will.

Hi,
have just tried calling my deviced from a landline, what i've found is that the device will ring but that I am unable to communicate using it (Can't recieve or send voice) unless I use the wired handsfree kit. Have not tried a bluetooth headset.
Will.

Sound problems with telephone
If your PDA works when playing sound files but you cannot hear anything when telephoning, the problem is usually bad contacts on the phone earpiece.
The PDA has 2 speakers, one for sounds and a smaller one for the telephone.
You must open up the animal and clean the contacts on the motherboard.
Hope this helps.
Bob

I have the same problem...sound is often working normally, but sometimes it just stops for a few days or longer. It is very annoying to always take the wired headset with you. Soft-resetting does not help in my case. I also have SPB pocket plus installed and a wireless network SDIO card. I could however not find a general rule that makes the sound stop... e.g. installed software or activesync problems.
I read earlier about cleaning up the speakers, but I have no idea how to open up the phone. Suggestions?

It could be the problem from the wired handsfree jack/socket, once you are taking the pin out, the socket is not switching the device speaker functionality back.
The picture attached is for illustration only, and the functionality is to cut all the sounds from the device and through to the hansfree, and once the handsfree is out then to restore the device's original sound system.
Not 100% sure but someone can try to clean the jack without opening the device.
1. Switch-off the device, remove the battery, leave it for 10-15 minutes.
2. spray a minimum quantity of CONTACT CLEANER ( http://www.maplin.co.uk/Module.aspx?ModuleNo=4153&criteria=contact cleaner&doy=15m11 )
3. Leave the device again for 10-15 minutes to evaporate any moisture
4. Put back the battery and try now.
GoodLuck
Sidd

Has anyone tried yet??

yes, hands-free socket could be the problem
My beloved Jam suddenly lost sound yesterday, and it does seem to have been caused by a physical failure inside the hands-free socket. I was able to fix the sound by opening up the device, opening the little black box that houses the socket, and tweaking the contacts.
All sound suddenly disappeared except for bluetooth and the wired hands-free earphones. Without using those accessories, there was no phone audio, no sound from speaker (from ANY source), and--interestingly--the mic did not work at all. But calls worked fine through the BT headset, and all sounds from all sources came through the wired earphones when they were plugged in.
This evidence all pointed to the existence of a switch inside the hands-free socket that was stuck, telling the device to send all sound to the wired earphones even when they weren't plugged in. After opening the device and the box that houses the socket, I pried the contacts a bit with a pocket knife, hoping to ensure that when the there's no jack inserted in the socket, the device will know it. Sure enough, after I put things back together, sound is once again functioning properly. Whew!
BTW, the problem started after I took the Jam skiing so I could listen to music. It might even have been caused when the earphone jack was violently pulled out at one point. Anyway, I had already decided not to try that again, because the Jam seems to stop functioning reliably above 9,000 feet.

Hi, I had the same problem as all of you, what i did to fix it was...
1. plug in handsfree
2. pull handsfree ^up^
3. now slowly pull out
This should cure the problem as it cured mine

thousand thanks to Ayyub and mtn_lion. i'm glad i went to page 2 of this topic. now i can invest my time for important projects. the importance of sharing ideas in this world will help evolving each other without having to go through the same paths again. to everyone reading this: it's okay to share your painful steps even though you didnt find a working solution! dont make others do the same mistakes over and over again. support the evolution. it could save your life and millions of others soon or later.
polar20

We have to thank everyone who posted in this topic. Without them, we would mostly still be struggling. Great contribution folks!

same problem here
I, too have an t-mobile MDA and have had the same exact sound problem with and and have exchanged two with t-mobile - all three lost sound after a day or two and the only thing that brings it back is a soft reset. I do NOT use a hands free unit pr plug anything into the headphone jack so that's not the problem. T-Mobile claims to know nothing about this problem....
Jim
Littleton, CO

well, i was experiencing the same problem when uninstalled "pocket zen phone" application. after uninstall, charmer sometimes lost sound completely and only softreset brings the sound on again. hardreset solved this completely, not using PZP anymore...

Hi I have this same problem with my T-Mobila MDA Vario II, it did hapen before to me but i just did hard reset and thath solved the problem, but this time it didn't helped. I allready reflash MDA with 3 different systems and still this same, i was trying to plugin in and out handsfree kit but that didn't help. MDA doesn't have any sound now, only thrue handsfree kit. Is any one have any more ideas what i can do?

It unblocked it self after 24 hours lying on the shelf, so still don't know what's couising the problem.

dropped phone!!

yesterday i dropped my phone & i have now lost the ability to talk or hear while making a call. when i recieve a call my phone rings but i cannot have any type of conversation. i also get no sound from media player etc. if i use a bluetooth connection or a wired earpiece it is fine so i am a little confused as to what is wrong.
does anyone have any suggestions?

if it works with bluetooth then you have obviously dislodged the contacts of the speaker or broke the connection, open it up and make sure the connectors are still making contact find any post by mike shannon and click on his webpage link and download the wizard service manual. That will show you how to take it apart and also where the speaker and connections are located

thanks
i have the manual already so i will open her up tonight & have a look see!
i just found it odd that the person i am talking to (but cannot hear) cannot hear me either is the microphone & speaker on the same circuit perhaps?

gsxf711 said:
yesterday i dropped my phone & i have now lost the ability to talk or hear while making a call. when i recieve a call my phone rings but i cannot have any type of conversation. i also get no sound from media player etc. if i use a bluetooth connection or a wired earpiece it is fine so i am a little confused as to what is wrong.
does anyone have any suggestions?
Click to expand...
Click to collapse
Hey, if you've already done it - how'd it go?
I went through a similar ordeal and the earpiece stopped working. I did a soft reset and VOILA! Everything back to normal.
Then the same thing happened just recently without any physical shock to the phone. Had to do a hard reset - but it worked!

No the microphone isnt on the same circuit, but they are connected to the circuit boards in the same way, the speaker and microphone just sit on contacts rather than hard wired to the board so they can be easily replaced.
Its possible that the shock has moved them. I had this problem with my first wizard with the speaker, but it wasnt the contacts in my case.

[Q] Multiple sound related issues (call + backspeaker)

Hi there XDA!
I've been searching and searching to try to find a fix for these issues, without luck. So in my desperation i turn to you.
First issue:
When I call or receive a call, I can hear my own voice and my own sounds without any issues. However - the person calling or being called can't hear anything from my end.
Microphone loops back to front-speaker?
SOLVED!
No idea how the issue was solved, but somehow it now works as per usual
Second issue:
Back speaker doesn't work. Considering headset and bluetooth headset works, I've been thinking that considering its a mechanical function that registers if a headset is plugged in, this is stuck.
Could it be any other issues?

mrtnz said:
Hi there XDA!
I've been searching and searching to try to find a fix for these issues, without luck. So in my desperation i turn to you.
First issue:
When I call or receive a call, I can hear my own voice and my own sounds without any issues. However - the person calling or being called can't hear anything from my end.
Microphone loops back to front-speaker?
Second issue:
Back speaker doesn't work. Considering headset and bluetooth headset works, I've been thinking that considering its a mechanical function that registers if a headset is plugged in, this is stuck.
Could it be any other issues?
Click to expand...
Click to collapse
Sounds to me like you need to send it back for repair

For some reason the "loopback"-issue sorted itself out. No idea what I actually did, but somehow it now works
sergioiacobucci said:
Sounds to me like you need to send it back for repair
Click to expand...
Click to collapse
Yup, been thinking about it. Just wanted to see if anyone else have had similar back/loud-speaker issues.

I have the same problem with my omnia 7. About two days ago, I completely lost the ring, alarm, message, game sounds. If I plug in a headset, the sounds are there.
And just today I experienced the microphone loopback issue the first time. I turn of the phone, remove the battery for a minute, insert it back and turn on the phone. The loopback issue was gone. May be it would have gone by itself if I waited but I was pissed of because the phone already lost all other sounds.
I was in and out of meetings and plane flights the day before I recognize the sounds are lost. So I switched the airplane mode on and of couple times, and switch between ring and vibrate numerous times. I wonder if that could have triggerred this problem.
I wonder if a hard reset or poking the headphone slot could resolve this problem.
So i have no solution yet, and hope someone will come up with a solution.
Thanks

Problem Solved
I was playing with some diagnostic codes from a website I found on the internet, I noticed there is a "Melody Test\Test External and Internal Speaker" which you can access by typing *#0289# while inside the diagnostic mode. While inside this melody test application I pressed the option 1. Speaker [L-R] ON and option 2. Receiver ON. I dont know which option did it but suddenly a ring tone started coming from the speaker.
I closed the diagnostic app and return to the main menu and now my ringtones, game sounds start working. Hopefully this will be a real solution not a temporary one.
Note:if it not listed in the app list, to get in to the diagnostic mode press ##634# from the phone pad.
Also note: I tried to post the link of the page which contains all the diagnostic codes of omnia but the xda forum would not allow me to post a link outside because I am a new user. The page i found was on wp7forum website

yigitu said:
I was playing with some diagnostic codes from a website I found on the internet, I noticed there is a "Melody Test\Test External and Internal Speaker" which you can access by typing *#0289# while inside the diagnostic mode. While inside this melody test application I pressed the option 1. Speaker [L-R] ON and option 2. Receiver ON. I dont know which option did it but suddenly a ring tone started coming from the speaker.
I closed the diagnostic app and return to the main menu and now my ringtones, game sounds start working. Hopefully this will be a real solution not a temporary one.
Note:if it not listed in the app list, to get in to the diagnostic mode press ##634# from the phone pad.
Also note: I tried to post the link of the page which contains all the diagnostic codes of omnia but the xda forum would not allow me to post a link outside because I am a new user. The page i found was on wp7forum website
Click to expand...
Click to collapse
Good suggestion! Although, from what I can hear, that re-routes all music and such to the front speaker ("ear piece")?

I guess you are right. And also after a soft reset the sounds are gone again. Bummer
mrtnz said:
Good suggestion! Although, from what I can hear, that re-routes all music and such to the front speaker ("ear piece")?
Click to expand...
Click to collapse

Update! Now it is working
Hi all,
For the last couple of days I have been searching and reading eveything I could find. And today I messed around with the sound diagnostics tool, plugged in and out a headphone jack probably hundred times but nothing worked. So I gave up. But i forgat to turn off the Music that was playing on the background while i was messing with the phone so that if it started working i would know.
My phone was in my pants pocket, and while i was hanging my pants, the phone slipped and fell on the carpet. And suddenly a loud music started playing. The music i set to play before. And now everything is working fine, all sounds. Even after soft reset.
So maybe it was the stuck headphone slot after all, i dont know.
But now i am afraid the sounds will go again if i drop it again.

Had the same problem... wife said no ringtone. Due to the poor positioning of the power button and volume rocker on opposite sides of the phone, she had gradually turned the volume down, one point by one.
Think simple faults first!

LenAsh said:
Had the same problem... wife said no ringtone. Due to the poor positioning of the power button and volume rocker on opposite sides of the phone, she had gradually turned the volume down, one point by one.
Think simple faults first!
Click to expand...
Click to collapse
I really wish my problem was that simple. There is something wrong with my back speaker. Some loose connection I guess.
Every now and then I realize the ring tones (and other sounds) are not working. And when I tap around where the back speaker is (back of the phone, top right) strongly with my fingertip several times, the sound is back again. Everyday I have this loop at least 10 times.

[Q] Sound problem after warming

Hi to all guys!
I have an LG-E900...and some time ago i get the lg logo problem (stuck on it).
I warmed the Mother Board (the one that include sim/wifi/fm)...i solved that problem but now the speaker dosn't work.
I'll explain it better...
Is like there is always the jack put in the phone, infact if i put in an headset i can hear all.
If I get a call is all mute until I put the loudspeacker mode it's all ok, the phone switch the audio and the microphone&speaker works normally.
1) I've tried to warm again that mb but no result.
2) I've tried to unsolder the jack but same result. (I've soldered it again)
3) I've search on the motherboard something wrong but it seems all ok....=(
So now i'm asking to you all what should i do to solve this problem...
I was thinking...There is no way to modify the phone registry through the MFG for switch definitely the audio on the speaker (or for disable definetly the audio-jack, losing this feature) ?
P.s.
If i go to MFG-> Engineer menu -> Device test -> microphone test and try the microphone, and after that I'll go to try the sound test, the speaker turn on and work until i receive a call or put the phone in stand by.
So i think there is something OR on the O.S. or some faulty fuse....
Anyway some help? Any solution or try will be appreciete =)
Thanks in advance for the answers and greetings from sicily!