Database Users

USB Sync error msg: Windows does not recognise the device...

Ever since I turned off "Accept all incoming beams" to conserve battery power, and others who have upgraded to the new O2 Exec ROM v1.13.188 (which does this automatically), there seems to be a problem with sync'ing the Universal with the PC via USB with an error message "Windows cannot recognize the device... etc."
A remedy that I found:
1) run the "Wireless Modem" application in Universal (make sure your phone is turned on)
2) select "IR"
3) start and stop the modem
This apparently refreshes the USB, and allows the PC to recognize the Universal again.

Re: USB Sync error msg: Windows does not recognise the devic
heidy said:
Ever since I turned off "Accept all incoming beams" to conserve battery power, and others who have upgraded to the new O2 Exec ROM v1.13.188 (which does this automatically), there seems to be a problem with sync'ing the Universal with the PC via USB with an error message "Windows cannot recognize the device... etc."
A remedy that I found:
1) run the "Wireless Modem" application in Universal (make sure your phone is turned on)
2) select "IR"
3) start and stop the modem
This apparently refreshes the USB, and allows the PC to recognize the Universal again.
Click to expand...
Click to collapse
I have the same problem.
It seems, this problem appears mostly on laptops, not on PCs?
I tried to uninstall\install, repair with all ActiveSync data removal or leaving it - No result.
Also, tried to replace the cable (which is ok, im sure with the one from the camera) - No result.
Temporary and the only way out: do Off\On with qtek9000 on cable connect.
DOES ANY BODY KNOW, HOW TO FIX THIS BUG?? Any Ideas?
Qtek9000 with laptop Toshiba Satellite Pro \ Win XP SP2
EDIT: And, of course, the second workaround - to keep the "Accept all incoming beams" swith ON

are you plugging in via a usb hub? i get this sometimes if i plug in my Exec via a usb port on my monitor. if i plug in directly via the front or back of my pc it generally is ok.
one thing i try is when its plugged in and it gives you that message, turn off the device. it should still be charging. now leave it 10-20 seconds and turn the device on. it then normally "kicks in" for me.
i also find stopping Activesync on the Exec then plugging in the device can get it to work.
theres definately a problem somewhere...
btw i havn't loaded the new rom

i get the problem when I plug in to a hub also, but rarely directly.
if i get it by direct connect, a reset normally rectifies. sometimes i also have reset the pc as well as the ppc

Problems connecting

I have a tmobile MDA Vartio2 and I have numerous problems with it and need to upgrade soon but this one I cant sort.
I can't connect via usb to sync with my laptop. If I set up a new connection it will sync but as soon as I reattach to sync it wont recognise the device so I can't keep everything up to date. it isn't the cables - power is fine and they work for other things.
I am runing it as I bought it 17 months ago - no upgrades or cooked roms or changes of any kind.
Can anyone help.
I want to upgrade to something else but I always sell my old ones so I want to sort the issue first obviously even if I sell it.

mobilecat said:
I can't connect via usb to sync with my laptop. If I set up a new connection it will sync but as soon as I reattach to sync it wont recognise the device so I can't keep everything up to date. it isn't the cables - power is fine and they work for other things.
Click to expand...
Click to collapse
Try turning off the 'advanced network functionality':
Start -> Settings -> Connections tab -> USB to PC
That's what I had to do to get that hack called activestin...^WActiveSync to work reliably via USB.
Really, I've not noticed any difference between having it on and off as far as functionality goes, so really, I have no idea what the RNDIS mode stuff is even good for.

I have just tried your suggestion but now it isn't recognising the device at all. It is seeing it as far as power goes - its charging over USB but activesync isn't seeing it.

mobilecat said:
I have just tried your suggestion but now it isn't recognising the device at all. It is seeing it as far as power goes - its charging over USB but activesync isn't seeing it.
Click to expand...
Click to collapse
Check activesync itself:
File -> Connection Settings
Make sure "Allow USB connections" is checked.
If that still doesn't work, I'd try the uninstall, reboot, reinstall activesync dance and see if that helps any, provided that you are using activesync under XP.
I'd also be suspecting the sync cable. Recharging a device and getting a data connection are two different things. I have a blue angel that wouls charge via the USB sync cable, but would not sync, XP kept complaining about an unknown device. Turned out it was a broken wire in the cable.

Done all of these already I'm afraid - I have 4 or 5 cables and none of them work for this - and I know they are all absolutely fine.

OK, let's take stock of things. I'm assuming that you are using XP.
Hermes with the advanced network functionality turned off doesn't show up at all when you plug it into USB. So, we have a lower level driver issue going on.
Provided that you have not turned off all sounds in your current sound scheme, does the computer make any noises when you plug the phone in? If the data side of the connector on the phone is in order, the computer will make some kind of beep noise when you plug in a USB device.
Also, have you looked at device manager when the phone is plugged in? With advanced network functions turned on, a network adapter should appear. With out the network bits, it should show up as an HTC USB Sync device.
To eliminate something on the phone software-side (I know, you said that you have not touched anything, but try it anyway, this is windows, the environment that gave rise to the term bit-rot), put the phone into boot loader and plug it in to see if the computer sees it. It should appear as a HTC USB Sync.
If it still doesn't show up, I'd be popping over to another computer and checking to see if the phone will be recognized by that system.

For the past few weeks when I plug in I get references to acquiring network addresses (like a wifi network) but then it does nothing. Now I get nothing at all when I connect apart form power.
I have already tried re-installing active sync (just done it again in case I did something wring too)
I refuse to beleive its my cables at this point because I have 3 in front of me that all worked perfectly before everthing suddenly went wrong. Unless someone had cut all of them at the same time - this couldn't have happenned.
I am going to try and plug into the pc and see what happens (as apposed to the laptop which should have the connection.

I think this is good news (on the part of my laptop) because its the same story on the pc.

mobilecat said:
I think this is good news (on the part of my laptop) because its the same story on the pc.
Click to expand...
Click to collapse
Double edged sword there...
So we have potentially eliminated the computers (good), this leaves the phone itself (non-good).
Hard reset?
Otherwise, I'd start to suspect the USB connection on the phone itself.

I would say that my chances of rescuing this phone rather than getting a new one are getting slimmer
I think it is probably the port itself and I can't do anything about that one
Anyone want to buy one with non usb syncing functionality ?

Can't connect to Active Sync

IPL: XX.000
OS 5.2.19214
machine can't connect to active sync, orange light constant on. When check under power, it indicates that machine is under charge however, machine is not connected to any usb source.
I've been trying for @ least 10 hrs combined trying to fix it. Any help will be greatly appreciated. -Thanks

Ur have you checked whether ur firewall is blocking the connection?

Try unchecking start>settings>connections>usb to pc.

WM5 or WM6 Software ?

notify service
if you set the automatic starting of notify.dll to manual, then activesync wont start

Uninstall and install again Activesync
Try uninstalling activesync and installing it again. It worked for me.

do you mean your led constantly orange even if it's not connected to usb/power? try this: take the batery out for few minutes & put it back it & turn it on. could be a battery problem.

Are you using the original USB cable?
I had the same problem until I realize I was using an old cable of an external usb disk. You need one with the small cylinder near the phone side or it won't sync (but it will charge without any problem).

USB Sync Problem

I have recently changed the screen of my Trinity and all was succesfull. the phone works perfectly. However, when I connect the USB cable to the phone, it does not connect to active sync. The phone battery charges though as the orange LED lights on. I am not sure as to whether this is related to the fact that I opend up the phone to replace the screen or whether it is software related. I have tried another phone with the same cable on the same pc and it works so it's definately something wrong with my phone and not the pc. Help is much appreciated. Thanks

Some Thing To Mine
It hapened after a tentative to connect to a exchange server wireless.

Same problem-USB sync not functioning
whenever i connect the usb cable phone to my PC n laptop, both display the error message "usb device not recognize". something must have gone wrong with my d810, how to determine whether it's a software or hardware related problem, my usb charging still working.

open the AS-progam on the Phone and go to the menu (bottom right). If there be an entry "Connections..." open this.
There can be a checkbox "Syncronize all PCs...". mark it and select under this line the USB-Entry.
Now the sync shoult work.

Big Problems :((

I have the following problem with my HTC Touch HD. Since yesterday after i transfered 2 video files and a few pictures, when i connect it through USB, the computer doesn''t detect HTC anymore (nor syncing nor file transfer). Even the Bluetooth syncing does not work. I performed several soft and hard resets, and it seems it;s getting worse after every reset.
I bought the phone 2 weeks ago, after i sold my Apple iPhone 3G 8GB. As we speak, i kind of regret i did that...any advise for me ?
I forgot to mention: when i plug the uSB cable, the device goes recharging.

Have you tried booting your pc ?
Also try unchecking Settings/connections/Usb to Pc/ "enable faster data synchronization"
r
Andrew

What cable do you use? I had similar problems with non original (asus) usb cable.

greetings everybody..
1) i tried what you said several times, no result.
2) i get same results with the original and the other cables..
3) i noticed one thing . . . if i connect the device to a computer that i never conected before the device, it launches active sync....and Active Sync just wont interact with my device.

Did you try reinstalling ActiveSync on your PC?

yes i tried....same result. Do you think a change of ROM would solve that ?
Now, even a syncronisation using bluetooth is almost impossible, since i cant pair the computer and the device. Damn, it's like a virus or something.
stupid thought:
Do you think a change of ROM would solve that ?
Click to expand...
Click to collapse
Impossible since i cannot connect using USB. Sorry !

I too had problems with my PC not recognizing the HD. Found out that it was a problem with my firewall and anti-virus. I adjusted anti-virus settings to allow active sync to pass through and have had no problems after that.
HTC also recommends going to Start --> Settings --> Connection tab --> USB to PC and deselect the checkbox for "Enable faster data sync"
For device recharging when plugged in to USB : go to Start --> Settings --> System tab --> Power. here below the battery charge indicator, there is a checkbox. Read the message and check/uncheck as desired.
Hope this helps !!

i thought one potential source for my problem would be the antivirus, but i disabled firewall (eset at work and symantec end point protection at home) and no result what so ever.
I cand figure a way to sync the device even with the bluetooth since i cannot pair the device and the computer.
I am starting to regret i bought HTC...

Try click the Activesync icon on HD Program, there is a "Option" on the menu, click and see if you could delete all the old connect. If yes, re-establish the connection again to see.....good luck

Option menu item is disabled (i performed several hard resets)...(
Another thing i noticed. I unchecked the box (when connected to USB charge), so now when i plug the usb cable, it wont charge. But, if the device is in stand by (black screen), and i plug the usb cable, it wakes the device up. So, in my mind, i think it is something wrong with the OS, it still "feels" the USB cable, but cannot (for an unknown reason) take the necesary action.
For 4 hrs i try to sync the device with the computer using bluetooth, and i cannot manage to do so.
Is there any way to reinstall ActiveSync on my HTC device ?

daemonus said:
Option menu item is disabled. For 4 hrs i try to sync the device with the computer using bluetooth, and i cannot manage to do so. Is there any way to reinstall ActiveSync on my HTC device ?
Click to expand...
Click to collapse
My sync problem with HD and my PC with Vista, was solved as follows:
- Uninstall Windows Mobile Device Center
- Reboot and reinstall WMDC
Ton V

NLBeev said:
My sync problem with HD and my PC with Vista, was solved as follows:
- Uninstall Windows Mobile Device Center
- Reboot and reinstall WMDC
Ton V
Click to expand...
Click to collapse
Tonight i will try to install at home Windows VIsta (at work and at home right now i have XP). I cannot use my phone - no phone number in agenda and it's driving me mad. The phone rings and there are quite a few persons i dont want to talk with.. HEEEEEELP

nobody there to help me ?

If you did a hard reset, and you can connect in drive mode, but can not sync, then I am 99.9% sure that there is nothing wrong with your phone, but that your computer is messed up.
Uninstall all your antiviruses, firewalls, and other bloatware, and see if it works then.

Just a possible solution, but did you try plugging in your phone into other USB slots on your PC? Are you perhaps trying to sync it through an USB extension cord, or maybe USB hub? I had problems with my PC recognizing the THD if I tried syncing that way. Best results were plugging it directly into the back side of the casing.
The reason I'm asking this is that if you have too many USB devices plugged in, it's possible that the USB voltage drops too low and devices won't connect to the computer.

I tried on 5 different computers, all available USB ports.
On a new computer, sometimes on the device screen it shows up Active Sync but that is all, no sync occurs. If i try again on that computer, i get the same result as i get using the computer at home or work.
The device cannot conect as a Disk Drive
Is there a way to reinstall Active Sync on HTC ? My guess is that this software is all gone with the wind (even i performed a hard reset). The big question is what the hell happened ? Could be a ROM fault ? I mention i never tried to change ROM, the only software i installed was S2U2 and Core Player.

If by monday it wont work, then i'll send it into service (i have warranty). But i hate service

all out of ideas...

Any ideas ?

Which items are checked when you go to Settings/connections/Usb to Pc/ on youre phone?
Have you tried to use another memory card (because youre problems started with copying)?