Can anyone please help with a problem I have noticed on my Imate Jasjar. I have configured Push Email and mail is being received realtime as it should. My difficulty is when replying or sending a new email it will remain in the Outbox on the device until another new message arrives from the Exchange Server or a manual Sync is initiated on the device.
Is this normal behaviour?
I have ticked 'Send outgoing items immediately' under Schedule in ActiveSync settings but it doesn't seem to have any effect.
Has anybody else noticed this?
Hi,
Did you find a resolution for this?
I have a XDA Mini and just set it up with DirectPus exchange. Emails are arriving on the device okay, but send items seem to sit in the outbox. They only go when I receive another email or force a sync.
Like you I have ticked the "Send immediately" box but that doesn't work.
This problem is making the directpush more or less useless as I keep forgetting to force a sync and then hours later realise why I haven't had a reply - it's still sat in the outbox!!
Help!
Merlin
Rbmerlin,
I found a solution - with no thanks to Imate or Microsoft though. (Both blamed each other for thee problem and no one wanted to take any responsibiity!)
The solution is to set ther ActiveSync on the device without using the PC ActiveSync. Initially I set up ActiveSync on the desktop and the settings propogated to the device which was synced.
By trial and error I discovered that when ActiveSync is setup on the Jasjar by itself all is good and the Sync functions as it had with previous non-push roms.
I have tried this with serveral of my customers devices and problem is resolved. Hoping rhis helps you out.
Hi -
very basically, i have push enabled.. but how do i know if i'm using that, or Active Sync for emails arriving on my handset.
Help!
Thanks!
Jamassey said:
Hi -
very basically, i have push enabled.. but how do i know if i'm using that, or Active Sync for emails arriving on my handset.
Click to expand...
Click to collapse
I don't know much about this but heres my attempt to help:
push email is using activesync as far as I know... So i think the answer is, youre using both
I have tried two varieties of "push mail", the sms based one (asks you to provide an email address for alerts, the exchange server sends alert-emails to this address and they are converted to sms messages by your gsm provider, and are then sent to your phone. When the phone gets the sms, it connects to gprs unless youre already connected to the internet, and it retrieves the email, (and it doesn't show you the sms message)). This one was expensive (when it worked) and very unreliable (my gsm providers "mailtosms" service is absolutely rubbish)
Then theres the AKU2 push email - the real push email (which requires an active gprs (data) connection. The exchange server uses this connection to tell your phone that you have new email, and activesync then syncs the exchange account. Very similar, but usually cheaper, since gprs traffic costs less than an sms usually. You can start/stop this one by using "comm manager" on your phone.) I just started using this one today with a free mail2web.com account
I tried sending myself a message. Within a minute it beeped in my phone.
I then tried sending myself another message. Within a minute it beeped in my phone again. Since it received two messages in about two minutes, i concluded that the mail was pushed to my phone, and not retrieved at regular intervals (the shortest interval in activesync is 5 mins).
B
Jamassey said:
how do i know if i'm using that, or Active Sync for emails arriving on my handset.
Click to expand...
Click to collapse
Real simple. Make sure your handset is not hooked up to your PC. Add a calendar item in Outlook on your PC. Within a couple of minutes Activesync will auto-start on your handset, and the new calendar item should arrive.
With SMS alerts, you only get auto-starts on AS when a new email arrives.
-Jeff
Tremendous help, thanks guys!
Hi folks,
Apologies if this has been asked elsewhere.
For some reason, I have my push email set up to connect to my mail2web account. However, when I receive new email in it, the Messaging plugin on the Today screen doesn't show anything, although it works fine when I receive new POP3 or SMS messages.
Any ideas?
Very happy with my new HD2. However i have a problem with my push gmail, or maybe it is an exchange problem in general, don't know. When i set up an exchange account with google server, i should be able to recieve push email, sync my calender and contacts and so on. On my previous phone (samsung omnia2) it worked like a charm. Somebody sends my an email on my gmail adres, and within 30 secs i received the mail. Same with outlook calender, it synced immediately.
With my HD2 (rom version 1.43.404.1 NLD) my mails don't arrive instantly! sometimes it takes over two houres before i receive something. Same with calender and contacts. I tried a hard reset of my device. First thing afterwards was settingup google exchange, and it worked again. Then i added a second mail account, set this account to auto receive every two houres and the problem with the exchange account comes back! the strange thing is when i watch my active sync status on my phone, it says connected, and when i send a mail from my pc, a couple of seconds later i see activesync syncing, like its receiving the mail, but it doesn't show in my mailbox, no poppup, nothing... only few houres later, suddenly i get the mail...
my exchange account is set to 'receive on arrival of items' should be push, also, comm manager says push activated....
sounds familiar to anybody?
I think this was a problem on gmails end yesterday, bearing in mind that gmail push is in beta. I had the same on my i8910, where previously gmail push was working perfectly.
glenner05 said:
Very happy with my new HD2. However i have a problem with my push gmail, or maybe it is an exchange problem in general, don't know. When i set up an exchange account with google server, i should be able to recieve push email, sync my calender and contacts and so on. On my previous phone (samsung omnia2) it worked like a charm. Somebody sends my an email on my gmail adres, and within 30 secs i received the mail. Same with outlook calender, it synced immediately.
With my HD2 (rom version 1.43.404.1 NLD) my mails don't arrive instantly! sometimes it takes over two houres before i receive something. Same with calender and contacts. I tried a hard reset of my device. First thing afterwards was settingup google exchange, and it worked again. Then i added a second mail account, set this account to auto receive every two houres and the problem with the exchange account comes back! the strange thing is when i watch my active sync status on my phone, it says connected, and when i send a mail from my pc, a couple of seconds later i see activesync syncing, like its receiving the mail, but it doesn't show in my mailbox, no poppup, nothing... only few houres later, suddenly i get the mail...
my exchange account is set to 'receive on arrival of items' should be push, also, comm manager says push activated....
sounds familiar to anybody?
Click to expand...
Click to collapse
I will get mine one day this week hopefully and will try as soon as. Hope it does work, pointless if not!
Use ise it since Friday and never withnissed something like this....
Everything is in 15sec on my deviece.
xmoo said:
Use ise it since Friday and never withnissed something like this....
Everything is in 15sec on my deviece.
Click to expand...
Click to collapse
and do you have a second, normal email account? It's from the moment i created the second account i ran into trouble...
tried reverse order? email first then exchange?
maybe after a hard-reset
I haven't got a HD2 but on my TP if I go out of coverage area for a time and then come back in, my activesync doesn't always reconnect. Saying that I have noticed it a lot less since banging a 6.5 rom on there. I have to add I am not using google sync, I am using fast hosts. I am going to migrate to google sync after this month to save some pennies so I hope it works good by then.
I ONLY have google exchange sync, it synched my calendar and contacts in seconds, and the e-mail FOLDERs, but not a single message. i left it 8 hours... (i've checked the messages to only do 1 week, 3 days, whatever)
i've tried soft reseting, two hard resets, ONLY e-mail, no e-mail, toggling e-mail. it will not retrieve any messages. in the end im using IMAP but its very frustrating/!
anyone got any other suggestions?
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oh and to add insult to injury my iphone 3GS is sitting here merrily binging away everytime i get en e-mail!
If you are doing a send/receive for a folder this will not work you have to select the folders to sync by putting a tickbox in each one and then let it do its stuff.
Before I did this on mine all I saw was folders and no content (apart from the inbox)
Hope this helps.
but i just want my inbox to sync? which it does not.. and there is no checkbox next to that one, its in bold, which i assume means that one has to sync by default?
for me it does work right now. My solution was to delete my windows PC active sync connection. before, i synced with windows to get my contacts and calender, and then afterwards i set up my exchange connection. But from the moment i deleted the Windows PC connection, and working only with exchange everything works pefectly! Even created a second pop email account, refreshing every two houres, my push connection still works fine....
Ok, i figured out my issue, and im surprise dit isnt documented anywher eon google,i found it on one of their forums and a member there discovered it, not a google Mod.
If you have subfolder under your inbox, it wont work.
i.e. if you have any "/" in your google mail labels (which is how GMAIL sets itself up if you use outlookwith IMAP on it),then it wont sync
i had sub folder sin outlook, so in gmail they becme labels such as:
Inbox/Ebay
Inbox/personal
and the "/" trips up the exchange sync. which seems very strange considering that the phone correctly recognises them as labels.
docchris1980 said:
Ok, i figured out my issue, and im surprise dit isnt documented anywher eon google,i found it on one of their forums and a member there discovered it, not a google Mod.
If you have subfolder under your inbox, it wont work.
i.e. if you have any "/" in your google mail labels (which is how GMAIL sets itself up if you use outlookwith IMAP on it),then it wont sync
i had sub folder sin outlook, so in gmail they becme labels such as:
Inbox/Ebay
Inbox/personal
and the "/" trips up the exchange sync. which seems very strange considering that the phone correctly recognises them as labels.
Click to expand...
Click to collapse
So it means that there is no way it will sync the emails under these labels?
I tried re-entering my details yesterday, after having it on hourly retrieval for a few days. Now sync appears to be working fine, from others reporting similar it looks like Google was doing some work on it for a few days that was breaking new sync setups.
now it works fine