Database Users

problem sending email

Anyone had a problem of unable to send email eventhough you can receive ok? This is driving me nuts! I read in the XDA II page under product info/known limitations that this is normal first time sending email. They claim to just ignore the error messages and re-click on the "send and receive" icon - it should work fine afterwards.. But it DID NOT worked fine I am still unable to send emails. Receiving is ok.
Anyone out there with any insights ?
mailbox incoming/outgoing setup is fine. sheesh..

Have you changed your default settings for the SMTP gateway?
Make sure you're connecting to the correct SMTP gateway. If you're connected to O2 (even if you email account is with a different ISP - I'm using btopenworld) then the outgoing mail MUST be smtp.o2.co.uk as most ISP do not allow mail relaying
John

E-Mail Problem

Hi, I'm new to this site and definitely not a "techie", was wondering if anyone can help?
Recently purchased a QTek 9100 (aka imate jam, wizard?) and set up a new messaging profile for use with lineone (Tiscali) in the UK. I'm receiving e-mail no problem, but whoever I try to send to Ithe message is sent then returned to the draft folder and in my inbox I get the message
"System Administrator, Your message 'xxx' was not sent and has been moved to the Drafts folder. The following recipients are invalid: [email protected]"
Any ideas?

Solution??
I had the same problem. My solution was to open an email account with vodafone (its free) and created a rule to forward my mail to the new vodafone email address. I can recieve and send mail via the vodafone account with no problem. I think that many isp's don't allow you to log on with mobile devices.
I have a signature set up saying the mail was sent "ia my Kjam but please reply to my work email address", so i have a copy on my desktop and on the mobile device.
Only drawback is that you must logon to the vodafone account and delete you old meassages once in a while.
Hope this helps

Isn't it just the outgoing smtp server that is wrong?

Isn't it just the outgoing smtp server that is wrong?
Yes, I sure your right about this. I found that I get really fast, 100% logon with Vodafone email solution. I have worked in Spain, Italy, USA since I got my 9100, the email is always there every 15 mins. I need to be in touch, this works for me.

Thanks for the responses,
Yes I've set up a completely new account with Vodafone, this allows me to send mail and then I connect to lineone to receive. I don't particularly want to have my mail re-directed through Vodafone so this seems to be a good compromise.

Hi guys, looks like your smtp address is wrong, like q-big suspected. You can use the pop server of your email account to get mails from any mail server, but when you want to send mail over themail servers of your mobile provider, be sure to set the smtp server to the one Vodafone (in your case) uses. example: I have various email accounts on my Wizard. My incoming mail server (POP server) is different for each of my email accounts, since they are with various different email services. My smtp server is the same for all of them, namely T-Mobile smtp, since all my email will be sent out using T-mobile gprs.
Try setting the smtp server to the one your provider uses and you should be ok.

have you made sure you have authentication tcked for your outgoing mail? go into your account settings for the mail account you want to use. press next untill you get to the screen where you put the incoming and outgoing mail servers and click options, next and tick "outgoing mail requires authentication"
as your not connected to the internet using your isp (tiscali in your case) you have to authenticate to send mail too to stop people spamming from there servers

Yep, you just need to use the vodafone's smtp server and that should solve your troubles.
HTH
Jim

I had this problem. I spoke to my ISP who supply the e-mail addy in question.
They said that they blocked e-mails coming from any other connection than their own - i.e. unless you send the e-mail from your home computer (with the ISP account) it will be blocked and get that "invalid recipient" message.
There's a post out there somewhere that gives other "outgoing mail server" settings which seem to work, but that's on O2, not Vodafone.
-b

I think on voda the smtp server is send.vodafone.net
i know it sounds odd, but it worked fine when i was on voda in the UK a while ago.

I had a same invalid error but it was just the smtp port AND smtp authentication. PUt both of those together and worked!

Random "Invalid Recipient" failure messages?!

I keep getting invalid recipient errors for particular email addresses when sending from my xda Mini S. for example, tonight:
Your message 'RE: Online billing' was not sent and has been moved to the Drafts folder.
The following recipients are invalid:
[email protected]om
I know this address is valid. and if I send through the same account via my Pc. it works fine.
I've had the some issue with a couple of hotmail accounts too.
I'm running the latest 02 ROM. Anyone know how to fix this?

I am having the same issue, have you found a way to resolve this?

Yeah, I've found the answer: put the correct server in as your SMTP.

I am sure my SMTP server is correct, what DMTP did you use, your mobile provides SMTP or a personal one? I run my own mail server, so I know what the pieces should be

hackths said:
I am sure my SMTP server is correct, what DMTP did you use, your mobile provides SMTP or a personal one? I run my own mail server, so I know what the pieces should be
Click to expand...
Click to collapse
Getting the same issue - incoming works fine - outgoing does not work. I have triple checked the settings

SMTP
This problem occurs if your SMTP provider will not accept mail from off their network. In order to keep people from using their SMTP servers to spam anonymously they will only accept emails from a computer that is on their network. If you are using the SMTP of you home ISP then it sees your phone as an intruder and wont send its messages. Also some SMTP servers will accept an email from an off network computer if the recipient is on their network.
You ISP does not want anything to do with an email originating from a cellphone with a recipient on another network.
you may see if you isp will let you send the email if you login to the smtp otherwise you may need to get you cell provider to give you an SMTP

Outgoing Email Issues on Mogul

My POP3 account works fine for incoming email but when I attempt to send outgoing it says "looking for changes" then errors out. When I switch over to WIFI outgoing emails send just fine. My ISP is Cox. Any ideas why this is occurring? Thanks
Don

I ran into this too and searched google about it, the answer seems to be that most ISP's block use of their smtp server for outside domains even if you have a user/pass. When you switch to wifi you are using cox again so it works.
Something about preventing abuse by spammers. Someone correct me if I'm wrong.
Supposedly you need to call your wireless provider and set up an email account with them to send email from your phone. What I did was set up a free hotmail account and used Windows live because I don't feel like talking to Sprint any more than I have to.

nedworked said:
Supposedly you need to call your wireless provider and set up an email account with them to send email from your phone. What I did was set up a free hotmail account and used Windows live because I don't feel like talking to Sprint any more than I have to.
Click to expand...
Click to collapse
I'm talking to the 4th tech person from Sprint in the last hour so I know exactly what you mean! They indicated that I have to use Spint's smtp for outgoing but that's not working either. Maybe I'll try a hotmail account. Thanks for your help.

I was able to get ahold of Sprint's EVDO Support at 866-818-1944 and suprisingly they were very helpful and were able to get my outgoing email working.
My ISP (Cox) blocks all outgoing email that originate from a different domain. Although I had set up my smtp as sprintpcs.com I had my Sprint Vision password incorrect. Once the tech reset my password outgoing emails now work fine.

Email probs after SIM/Radio ROM update

Wish I'd never installed the official SIM update from HTC. Have an unbranded HD2 on TM, and after Radio ROM update to 2.06.51.07, I couldn't send emails from my Ntl account on the phone. The other two (Hotmail and another pop3) work fine.
After spending hours searching the forum, and deleting the account and recreating it, I gave up and rang TM. They told me to change the outgoing server to smtp.t-email.co.uk
This is usually smtp.ntlworld.com on my pc, but after doing that it started working....until today. Sent numerous emails and they all ended up in Sent Items folder, but the recipients never received them, although I am receiving emails from eBay etc. Rang TM again and they told me take battery out and reboot, did it and I then successfully sent an email to the lady on the phone. She replied and I received that, as expected.
The problem now lies with the fact I can send outbound emails from the NTL account, but if I try sending ones to myself, ie NTL to NTL, or NTL to Hotmail, they all seem to send, but never receive.
It seems that sending anything from this NTL account to any other account listed on my phone won't work. Hope that makes sense.
BTW, I have stock 1.48 rom, with very few reg tweaks, such as touch x tskmanager, wmlonglife app.
Hope someone can help.
Cheers

Most ISP's only allow outgoing mail if you are connected directly to their network, otherwise it is classed as relaying email, and they don't allow it as it is considered insecure. (I.e if you are connected to your ntl broadband via wifi, the send should work, if you are connected to , say, o2 mobile, or a wifi hotspot, it won't)
On my n95 I had my ntl account configured to retreive from pop.ntlworld.com, but send via my o2 account (mail.smtp.o2.co.uk), with the from email showing my ntlworld address, so teh receiver never sees the o2 part, (unless they look in the headers of teh message)

thanks for the quick reply. However, it seems that I can send an email to anybody from the ntl account, but not to any of the other accounts that I have setup on my phone.
Seems like something is blocking me sending emails to my own phone, but only via the ntl account. If I send one from hotmail to hotmail, it works fine. Which is a shame as I use the ntl account as default
Has anybody else updated the radio rom and had problems like this?

Hi, just spent 30 minutes playing with ntl account on the hd2 (i didn't have this account set up yet.)
Successfully sends and receives (including sending to myself at the same address) when connected over wifi (provided by NTL)
but FAILS to send over 3g or my neighbours tiscali wifi. (As predicted, outgoing only works from an ntl source to prevent spammers using their servers as a relay) however receiving works over all three connection.
The settings I have are
pop3.ntlworld.com (could also put pop.ntlworld.com too, I think, but im fairly sure it doesn't matter)
smtp.ntlworld.com
Ticked Outgoing requires authentication
Ticked Use same name and password
Works a treat, hope you get yours fixed.

samsamuel said:
Hi, just spent 30 minutes playing with ntl account on the hd2 (i didn't have this account set up yet.)
Successfully sends and receives (including sending to myself at the same address) when connected over wifi (provided by NTL)
but FAILS to send over 3g or my neighbours tiscali wifi. (As predicted, outgoing only works from an ntl source to prevent spammers using their servers as a relay) however receiving works over all three connection.
The settings I have are
pop3.ntlworld.com (could also put pop.ntlworld.com too, I think, but im fairly sure it doesn't matter)
smtp.ntlworld.com
Ticked Outgoing requires authentication
Ticked Use same name and password
Works a treat, hope you get yours fixed.
Click to expand...
Click to collapse
Cheers for that. Tried the wifi option and seems to work as yours does, but not with 3g. Suppose, as long as we can send emails to anyone but ourselves that will have to suffice, unless someone comes up with a fix. Seems more an Ntl thing than the phone?!

Yea, the 'no relaying' was brought in to fight spam. You used to be able to connect to any smtp server from anywhere, and use it to send email. (Simplified, but u get the idea) so most ISP's now only allow outgoing mail from within their own network.
As for workarounds, do you have an email account with your mobile provider? Example, I have one with o2, so on the outgoing page I change the smtp.ntlworld.com to smtp.o2.co.uk and UNTICK use the same name and password, and instead insert my o2 account details and i can then send over the 3g network. As an added bonus, the o2 servers WILL let me send without being connected to their network, so this method will still send over wifi too, and so long as you set the 'email address' that is displayed to yourname @ntlworld.com no one will ever know any difference, they will still see 'From:[email protected]' and when they reply it will go to [email protected] ntlworld.com
Hope this helps

no outgoing email!!
Hi all
Been reading your thread with interest. I have email with talktalk. I can receive my email on my HD2 no probs, but when i send via HD2 (talktalk) to myself and other non-talktalk addresses email will not send through - gets stuck on 'looking for changes' stage. My email settings on HD2 are identical to those on my PC.
Also how have you guys configured email to send via wifi? im struggling with this as well!!!
PLease help SOS