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I am going to London for a few days and want to buy XDA II. I have spoken with a shop in London and they said that they have it in stock and start selling on 1 November. I need a piece of advice from those who live in UK. I was told that the phone will be sold with a contract only.
1. In order to buy a contracted phone, do I need only ID and credit card or I need a permanent address in the UK as well?
2. What is O2 policy on early contract termination? I could not find anything on their site.
3. If I pay cash and leave the country does it mean that I am not paying early contract termination fee since they do not have my credit card number and I am not the UK resident?
4. Any ideas how to buy XDA II in the UK at minimum price in my situation?
Many thanks.
I bought the XDA online.... (original)
When I went to register it with O2 they checked through the deal I did with the link....
If I had not confirmed the registration when I purchased the device I would have been billed the full amount after a certain time.
If you buy a phone they will run a credit check including where you worked last....
If you terminate early I know many people that have been billed the full price.
sorry but it appears you have no option here. catch 22 situation...
hope that helps.
Ian.
Sorry my English is not that good. What 22 situation means?
What if I ask a friend of mine who lives in UK to register on his name, can I pay with my own credit card or it must be his credit card? In this way I would pay the charges for early contract termination from my card. Depends how much it is à course. Anybody knows how much O2 charges for early contract termination?
catch 22 - from the film by the same name... I think
basically you do it one way... you get screwed, you do it the other... you get screwed.
If you get your friend to register it you might be able to get the registration transferred over but your friend would be putting a hell of a lot of faith in you.
The cost for early contract termination is the cost of the phone without contract plus any extra charges O2 wish to lay on you. The XDAII is what £700 without contract? (speculative price)
either way, I wouldnt like to be you or your friend when you terminate the contract early.
sorry,
Ian.
I've got an idea. I ask my friend to put XDA on his card and purchase the insurance for the phone as well, while I pay cash back to him. Then I leave the UK and he reports XDA stolen or lost and gets a brand new XDA for himself for free.
Is it very illegal in UK to do in this way?
I would prefer a more legal way to get around.
errr it would be very illegal...
like insurance fraud illegal...
if it wasn't everyone would be doing it...
please dont suggest that here again... :shock:
I had a feeling that it's illegal
But is there a legal way??? I would appreciate if somebody will give an idea how to do it legally. Somehow a lot of phones are getting out of the coutries of origin, get unlocked and sold. So there should be a way I believe.
lol how could it not be illegal i mean they have to give him 2 phones at the price of one
if it were not who would stop people from doing the same thing with cars
and figtherplanes for that matter
Nestinar said:
Somehow a lot of phones are getting out of the coutries of origin, get unlocked and sold. So there should be a way I believe.
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Yeah thats because the supplier can source the items from other dealers (like when buying MS software)
but that usually doesnt happen until the item in question has been out for a few months... with the XDAII being so new their will likely be limited availibility... so I'd imagine getting one with a contract below the RRP O2 is selling it for will be hard enough never mind buying once cheap without a contract.
the phone when released is subsidised by the operator in the hopes they can make up development costs with the contract. They may begin to release phones to other parties after this time but they wont so close after the release date.
Ian.
P.S hence why that XDAII on ebay is so dodgy... where the hell did he get it from? (if he actually has it in the first place)
http://xda-developers.com/phpBB/viewtopic.php?t=3270&highlight=ebay
There are phones available really soon after the initial release in the country of origin and sold usually in small shops (not chain mobile shops). That means that somehow the phones are purchased somewhere at low cost with a contract (operator's logo on the phone) and then shipped outside the country, get unlocked and sold. Which is probably not 100% legal scheme but if they can do in bulk means that there is more or less legal way to do it.
O2 are like pitbulls when the go after their money. I dont think they will allow early termination, so add up 13 months at the chosen tariff, put that in an account then each month it will be drawn at the monthly tariff by O2, when 12 months expire give 1 month notice and thats it. If it still seems cheap this way then good luck. Regarding the insurance claim, the phone companies now demand a written statement from the police and the owner, they have got very upset at all the claims and investigate each claim. I dont think a phone, no matter how desirable is worth a criminal record.
What is the situation with existing O2 customers? How much existing customers pay for a new XDA II?
Let's say my friend is an existing O2 customer and he buys XDA II. Can he sell it then to me and use the old handset instead?
I need some help
Cor I wonder about some of the Posts I read here.
Can anyone help me out with the Keys and combination for the Store room at O2 head quaters.
All plans and electrical documentation along with type of cctv and alarm systems would also be helpful..
If you work there then perhaps you could leave all of the stock on the Road outside the rear door. Please post a note here to let me know this information
I assume that it would not be so bad if I just rob them directly rather than do it behind their back.
Is that Legal.?. after all I am not making some bad insurance claim.
.... Well I am laughing....
So, fairly pissed off now, and this makes no sense, but to promote Windows Mobile, Microsoft currently has a deal with T-Mobile to sell the G1 at $139 (I don't know if MS knows what they're doing...).
http://www.microsoft.com/windowsmobile/tmobile1/default.mspx
Click get the best deal, then "click here for discounts", then "Products", "Handhelds & PDAs", enter in a 3G zip code, and scroll down to G1. Apparently if you order over the phone, you can get just a 12 month contract as well.
Gary13579 said:
So, fairly pissed off now, and this makes no sense, but to promote Windows Mobile, Microsoft currently has a deal with T-Mobile to sell the G1 at $139 (I don't know if MS knows what they're doing...).
http://www.microsoft.com/windowsmobile/tmobile1/default.mspx
Click get the best deal, then "click here for discounts", then "Products", "Handhelds & PDAs", enter in a 3G zip code, and scroll down to G1. Apparently if you order over the phone, you can get just a 12 month contract as well.
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That is weird...they have all three colors too.
dude, presalers like us got ripped then
Dammit... What the heck is Microsoft doing anyways? Selling an/the Android phone?
I'm fairly sure Microsoft just told T-Mobile "We'll give a discount on PDA phones we send to your site", and since all their PDA phones used to run WM it was fine. I'm sure Microsoft will fix it soon; order it while you can.
Gary13579 said:
I'm fairly sure Microsoft just told T-Mobile "We'll give a discount on PDA phones we send to your site", and since all their PDA phones used to run WM it was fine. I'm sure Microsoft will fix it soon; order it while you can.
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+1
damn im mad.. i could of saved like crazy
I wounder if that deal applies to people like me who already had a t-mobile plan (still love my dash) and had to pay $350 for the G1?
1 year contract?
After applying the phone to a family plan, I only see a set contract length of 2 years. Reading the descriptions for each category of plans, it says all plans require a 2 year contract...
am I missing something?
go through the whole process
This requires a 2 year contract. The only perk is the activation fee and the price. Walmart had the same deal a while back.
uhmmmmm read the first post...
order over the phone to get 1 yr...
its really surprising how many people on xda-developers can't comprehend common english...
What a nasty way to rip us off with their pre-orders? I don´t get what Microsoft has to do with this.
Maybe they're doing it with the belief that Android is an inferior OS and that this low price will entice enough people to buy it, then their combined bad experience will reach the critical mass required to delay the implementation of Android and the consequent dilution of their market share.
HagbardCelineII said:
Maybe they're doing it with the belief that Android is an inferior OS and that this low price will entice enough people to buy it, then their combined bad experience will reach the critical mass required to delay the implementation of Android and the consequent dilution of their market share.
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T-Mobile wouldn't let them intentionally do this. I say again, this is likely nothing more than an error on Microsofts end.
Gary13579 said:
T-Mobile wouldn't let them intentionally do this. I say again, this is likely nothing more than an error on Microsofts end.
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I think the error is on t-mobiles end. Since it is their website that shows the info.
http://extranet.t-mobile.com/tmobile-exc/epp/home.do
neoobs said:
I think the error is on t-mobiles end. Since it is their website that shows the info.
http://extranet.t-mobile.com/tmobile-exc/epp/home.do
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T-Mobile will just sell phones at the price Microsoft says, because Microsoft will refund them for the discounts. And I'm sure MS is paying full MSRP on the phones, aka if T-Mobile were to sell a new phone with new contract they'd only be making $179, where as if they sell the phone for Microsoft they are making the full $399. Consumer pays less, but T-Mobile gets more.
driz said:
uhmmmmm read the first post...
order over the phone to get 1 yr...
its really surprising how many people on xda-developers can't comprehend common english...
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T-mo is supposedly no longer doing 1 year contracts through this or similar discounted plans. If you contact them they won't honor the 1 year contract that is stated on the Microsoft site. According to the 2 or 3 T-mo reps I spoke with, there was a big hub-bub about this a few months ago and they decided to no longer offer them as part of these discounted plans. Take it for what it's worth.
As to the device being cheaper through Microsoft, it's not an offer exclusive to them. T-mo offers corporate/organizational discounts to many groups. Check with your employer or search around the net for groups you're eligible for (they're not too difficult to find). They often include a discount on monthly fees in addition to the hardware discount.
bitbybit said:
As to the device being cheaper through Microsoft, it's not an offer exclusive to them. T-mo offers corporate/organizational discounts to many groups. Check with your employer or search around the net for groups you're eligible for (they're not too difficult to find). They often include a discount on monthly fees in addition to the hardware discount.
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Yep. I got mine for $139 in store (in stock) with no activation fee. Plus 12% off per month. I just told them my employer up front (well .. I asked for the discount, since I knew we got one).
I was surprised that they never asked for any type of proof.
This is for new LINE ONLY, meaning you will lose your existing phone number and no you cant get a new line and then port your old number to the new line and cancel the old one. There is no porting within the same carrier required by law and they wont do it for you, I tried.
I used this last year to get my WING for $50 with actually no rebate back then. While everyone was stuck with 2 year contract, I got it for 1 year contract and that is why I was eligible for the G1 at $179.
Great deal and thank Microsoft!
tried to go through the process, and it looks like you have to get their data plan if you try to do it online...
btw, how do i know if my employer qualifies for discount?
I am just curious but i was thinking, I have a droid incredible, I think it is one of the better android phones out. I played with Samsung fascinate, droid, droid pro, moto x. So what i am curious about is if a company release a new version why don't they offer it at a discounted rate?
Yes i know a company such as HTC needs to make money on the device, but they would keep me as a customer and i would still pay for the phone, just upgrading. The Verizon discounted rate is a joke.
Or offer the phone as an upgrade from the manufacturer 2 weeks after initial release??
signed
wanting an upgrade
I agree, but it just won't happen. They know that people will go out and by the latest and greatest based off of hype, and pay whatever to have it. If that wasn't the case, you'd see the prices come down. You can purchase the phone outright, but for like $500 - $600 and do a month to month contract.
I don't think that the phone manufacturer's set the contract prices, that's the cell companies.
ssandler77 said:
Or offer the phone as an upgrade from the manufacturer 2 weeks after initial release??
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I do not understand what you mean by this. Upgrade from the manufacturer 2 weeks after initial release?
Carriers don't make much off of phone sales; all their profit is from voice/data plans in turn why you can get a larger discount when you pickup a new phone along w/ renewing your ending contract.
Wozzie said:
I do not understand what you mean by this. Upgrade from the manufacturer 2 weeks after initial release?
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I was saying instead of the crazy markup by Verizon or other carriers the discount should come from the manufacturer. The 2 weeks would let the manufacturer make their money with a higher price, and then offer to their current customers the upgrade at a discounted price.
Sorry if this was confusing, I sometimes write things down and don't think all the way through. I really was being selfish and wanted a new phone without paying. (or paying very little)
I totally understand this wouldn't happen based on prices, the phone market, carriers, etc. I would just like a new updated phone for cheap.
notwen said:
Carriers don't make much off of phone sales; all their profit is from voice/data plans in turn why you can get a larger discount when you pickup a new phone along w/ renewing your ending contract.
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I get it, i was just saying they should just give me (or anyone else) a new phone. I know it would never happen.
Let me know if anyone else understands my point or if I am the one that is nuts.
I bought the Dell Venue Pro for $249 with an additional $20 a month added to my cell bill to subsidize the other $250 that the $500 device actually costs.
I have returned 5 of these units and out of no where Dell's customer service (Kapeesh is his name) has started calling me, to inform me that they want to offer me other options since they can't get me a working device.
They want me to send the device back and they will give me back my $250. I explained that that puts me in the hole, because I would still be making payments with the extra $20 a month (which eventually goes in Dell's pocket) for the next year and a half. Further more, since I already have a contract, they will not subsidize a new phone to me. The only comparable phone with T-Mobile is the HD7, which will cost me $499 with this existing contract.
So I explained their 'refunding' the device in the manner of which they speak gives them money, and I get nothing in return, and then have to shell out more money to buy a phone completely outright.
They keep talking to me like I am nuts and that I am trying to double talk them into handing me more money I don't deserve.
Does anyone else understand what I am saying, or am I looking at this incorrectly?
missionsparta said:
Let me know if anyone else understands my point or if I am the one that is nuts.
I bought the Dell Venue Pro for $249 with an additional $20 a month added to my cell bill to subsidize the other $250 that the $500 device actually costs.
I have returned 5 of these units and out of no where Dell's customer service (Kapeesh is his name) has started calling me, to inform me that they want to offer me other options since they can't get me a working device.
They want me to send the device back and they will give me back my $250. I explained that that puts me in the hole, because I would still be making payments with the extra $20 a month (which eventually goes in Dell's pocket) for the next year and a half. Further more, since I already have a contract, they will not subsidize a new phone to me. The only comparable phone with T-Mobile is the HD7, which will cost me $499 with this existing contract.
So I explained their 'refunding' the device in the manner of which they speak gives them money, and I get nothing in return, and then have to shell out more money to buy a phone completely outright.
They keep talking to me like I am nuts and that I am trying to double talk them into handing me more money I don't deserve.
Does anyone else understand what I am saying, or am I looking at this incorrectly?
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Well, you're defintely not nuts. These are people reading from a script, with no authority to think outside of the script. I am surprised they have gone to this length though.
I've heard the same deal from others, but it was swapping for a HD7, straight up... no extra money, but I think a contract extension was required. Those extra $$ you pay could be hte smartphone fees everyone charges now...so with an HD7 you would have to pay them too.
Maybe you got a new guy who was not reading correctly.
So rather than provide a simple software update Dell is going to refund users money? That says to me they have no clue how to deliver this update, and would rather eat the cost of refunds. Terrible, terrible company.
efjay said:
So rather than provide a simple software update Dell is going to refund users money? That says to me they have no clue how to deliver this update, and would rather eat the cost of refunds. Terrible, terrible company.
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could be...or, mission is a 5 time replacement person....maybe he falls into some kind of retention program designed to try and boost satisfaction. TMobile and ATT have done this before...so has xBox....never know....
J.D. Powers and Associates....customer satisfaction awards mean alot to these companies....get to use them on TV commercials.....like Subaru
Brother, I'm in the same boat as you. I just got off the phone with them yesterday for a replacement which will be my 5th device. The kicker with this time, they didn't even have the Service Tag in the system for my phone so I was on hold for 45 minutes while he tried to look it up and add it
I was hoping that I could hold out until some 2ng Gen Windows Phones arrived, but its looking more and more unlikely I'll be able to manage. The operator promised me that the VP their sending would have the updated firmware and the device "should not" suffer from the same issues.
This is starting to become a game now. Is there a guniess record for most electronic items returned? So sad
I was at 8 before they would even discuss the topic of a refund and it was only after one of the customer service reps looked at the frequency that I had been given exchanges that he would speak to his manager about it. I am now waiting for their system to be fixed before anything can be processed and was told by one of the reps that I can expect a 30 day period before the refund takes place. This is an absolute nightmare of a phone to deal with in my opinion. Not because of the customer service but the phone is an absolute lemon.
We need to keep the pressure on Dell. More calls, more WP blogs alerted, more posts on twitter. Include @winphonesupport so the problems we have are heard by the WP7 support team.
get some bots to tweet it repeatedly for you...
I am / was in the same boat with dell, and I am jumping ship and trying to cut loose....(sorry to say so, but I have to do it)
I asked this in my other thread 3 times, but did not get an answer:
Which department has more authority at tmobile; Retentions or Customer Loyalty? or are they the same?
Thanks
My guess is no one knows. Maybe you would have better luck on the Tmob forums?
Keep asking.
We won't answer till you get to a certain threshold of times asked.
After speaking to customer loyalty/retentions 2 times in the past 3 days, I think they are really going down in customer service and they will be ATT in no time.
ive had 2 lines with them for over 5 years and never a day late in payments. currently im not under a contract with either line. Until recently, whether under contract or not, they have been able to change your rate plan up or down. now that they have gotten rid of their non contract plans, they said they can not change your plan/minutes without signing a new 2 year agreement. They have a plan with a few less minutes then mine at a cheaper price, but wont change me to it without signing a new 2 yr agreement.
second, Im on my 3rd vibrant, (all under warrenty), and with even another defective phone they wont even consider giving me a different phone; they are sending me a another vibrant.
third, even doing a warrenty exchange, for a defective phone, they want me to pay a $20 warrenty exchange fee, for a defective phone replacement that is under warrenty. At least I got this fee waived as a one time courtesy. but the point is that they are now "nickel and dimeing" customers just like the other companies.
fourth, if I do sign a new 2 year contract, they wont grandfather my myfaves like they used to.
fifth, they had web new specials on free Sensations for new customers. but they said that is not available over the phone.
Bascially my rant is about what made tmobile different from the other 3 companies: There customer service where they would go the extra mile to work with their long time customers. whether that was a rate plan change, different phone after multiple defective units..ect. And the other thing that set them apart was prices and that they did not "nickel and dime" the customers. It seems like this has changed too.
Basically I think tmobile is all about locking customers into contracts before the ATT merger and now they are more like ATT. I feel like their competive advantages, that we all love that made tmobile different (customer service, and prices) are over. Yes you may be on a great plan now, but going forward, they have changed. It makes me sad bc I think the tmobile we all loved is over; with or without the merger.
My rant is over. Thanks for reading. And no, im not trolling. I have a vibrant and love it and used to love tmobile. just frustrated and wanted to vent here in the general section
How did you manage to smash your phones up so regularly? You busting up the screens, or bricking them due to root shenanigans?
retentions definately lol because they try to keep you with the company by giving you incentives and any deal they can throw at you
kaintfm said:
How did you manage to smash your phones up so regularly? You busting up the screens, or bricking them due to root shenanigans?
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no. first one had for about 8 months and the volume down button randomly stopped working.
This second one has now started to randomly reboot; even when on stock.
both of my Vibrants i have kept in perfect condition without a scratch or drop on them. they have actually both looked 100% new when sending them back...
Im just sad that tmobile is not the same company they were a year ago. After speaking with them several times in the past few days, and all the ads and new plans with data caps, I see VERY LITTLE diff between tmobile now vs the other big companies. maybe a little cheaper plans. but the customer service and customer loyalty that I think we all loved is pretty much gone and the closer the merger is to going through and then once through, it will only get worse.
Im just ranting here because most of us that have vibrants have tmobile and this is the forum i am on most of the time.
kboater said:
After speaking to customer loyalty/retentions 2 times in the past 3 days, I think they are really going down in customer service and they will be ATT in no time.
ive had 2 lines with them for over 5 years and never a day late in payments. currently im not under a contract with either line. Until recently, whether under contract or not, they have been able to change your rate plan up or down. now that they have gotten rid of their non contract plans, they said they can not change your plan/minutes without signing a new 2 year agreement. They have a plan with a few less minutes then mine at a cheaper price, but wont change me to it without signing a new 2 yr agreement.
second, Im on my 3rd vibrant, (all under warrenty), and with even another defective phone they wont even consider giving me a different phone; they are sending me a another vibrant.
third, even doing a warrenty exchange, for a defective phone, they want me to pay a $20 warrenty exchange fee, for a defective phone replacement that is under warrenty. At least I got this fee waived as a one time courtesy. but the point is that they are now "nickel and dimeing" customers just like the other companies.
fourth, if I do sign a new 2 year contract, they wont grandfather my myfaves like they used to.
fifth, they had web new specials on free Sensations for new customers. but they said that is not available over the phone.
Bascially my rant is about what made tmobile different from the other 3 companies: There customer service where they would go the extra mile to work with their long time customers. whether that was a rate plan change, different phone after multiple defective units..ect. And the other thing that set them apart was prices and that they did not "nickel and dime" the customers. It seems like this has changed too.
Basically I think tmobile is all about locking customers into contracts before the ATT merger and now they are more like ATT. I feel like their competive advantages, that we all love that made tmobile different (customer service, and prices) are over. Yes you may be on a great plan now, but going forward, they have changed. It makes me sad bc I think the tmobile we all loved is over; with or without the merger.
My rant is over. Thanks for reading. And no, im not trolling. I have a vibrant and love it and used to love tmobile. just frustrated and wanted to vent here in the general section
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I was a former T-Mo employee so I don't really "speak" for the company but just wanted to address a few things.
1. This is probably the only surprising thing. They've always allowed you to make changes to your plan without resigning. I was able to do this just last month so unless this is a brand new policy, I do find this surprising. I'm more inclined to believe this was a specific case, rather than a broad policy change affecting everyone. I'll see in the next few days when I need to make a change again to my plan.
2. This has always been policy mainly because people get "buyer's remorse" about the phones they buy, not that they're defective or broken. It happens ALOT and if T-Mobile processed every one of these requests, they'd have been out of business years ago. No one does this.
3. Again, this is always been policy and the "warranty exchange fee" is to cover shipping and handling. Same thing as a "restocking fee" that most retail companies have.
4. Once again, this has been policy for AGES and hasn't changed at all. They will not grandfather options with a change in contract/plan. Makes sense, too, from a business standpoint. No company in their right mind would allow people to grandfather $2 internet plans from the late 90's along with a contract plan that'll give them a heavily subsidized, loss leader, android phone that would normally cost $400+. Hell, that's not even fair to other customers.
5. I'm not sure what the complaint is here. Because "web special" pricing isn't available over the phone? The reason why phones are discounted over the web is because it's cheaper to process the order that way, simple as that. Would it be better if they overcharged web orders to make it more uniform with phone or store pricing?
Eh....I know you're ranting but these are things that aren't new at all and has nothing to do with AT&T. If you were able to do any of those things you're complaining about, that has more to do with T-Mobile breaking policy to make you happy than any policy change because of AT&T.
pepperbreath said:
I was a former T-Mo employee so I don't really "speak" for the company but just wanted to address a few things.
1. This is probably the only surprising thing. They've always allowed you to make changes to your plan without resigning. I was able to do this just last month so unless this is a brand new policy, I do find this surprising. I'm more inclined to believe this was a specific case, rather than a broad policy change affecting everyone. I'll see in the next few days when I need to make a change again to my plan.
2. This has always been policy mainly because people get "buyer's remorse" about the phones they buy, not that they're defective or broken. It happens ALOT and if T-Mobile processed every one of these requests, they'd have been out of business years ago. No one does this.
3. Again, this is always been policy and the "warranty exchange fee" is to cover shipping and handling. Same thing as a "restocking fee" that most retail companies have.
4. Once again, this has been policy for AGES and hasn't changed at all. They will not grandfather options with a change in contract/plan. Makes sense, too, from a business standpoint. No company in their right mind would allow people to grandfather $2 internet plans from the late 90's along with a contract plan that'll give them a heavily subsidized, loss leader, android phone that would normally cost $400+. Hell, that's not even fair to other customers.
5. I'm not sure what the complaint is here. Because "web special" pricing isn't available over the phone? The reason why phones are discounted over the web is because it's cheaper to process the order that way, simple as that. Would it be better if they overcharged web orders to make it more uniform with phone or store pricing?
Eh....I know you're ranting but these are things that aren't new at all and has nothing to do with AT&T. If you were able to do any of those things you're complaining about, that has more to do with T-Mobile breaking policy to make you happy than any policy change because of AT&T.
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I'm gonna have to agree with you on some things but he's got some valid points.
After 3 replacement phones, you are allowed to change your phone to a different phone. I know this for a solid fact because I am on my 3rd vibrant replacement (first one screen just died on the first day, second one blew a speaker) and I asked several employees over the phone I spoke to, and they were very clear that if my phone broke one more time I could get a different phone since obviously there was really nothing I could have done to cause those defects. If it was more expensive i'd obviously have to pay some kind of difference though, which is understandable but annoying seeing as that you've already gone through so many phones. (The BEST customer service would do this for free since the customer was inconvenienced so many times, which is supposedly what T-Mo is according to J.D. I believe a few years in a row?)
Also, i've noticed their customer service drop recently as well. They aren't as willing to make changes... I accidently ordered some bullshi* that was included on the vibrant when I first got it, and of course it tacked on 15 bucks a month to my bill. Had it running for 2 months before I caught it, and when I called it I asked if they could wave anything, even a month... nope nothing... Thats some ****... and i've got 4 phones with them and paying $230 a month... and been with them since 2002. So 9 years? And wouldn't wave 30 bucks.... So go figure that one for yourself.
The problem is corporate will be corporate and thats why businesses today are such flop shi* piles. Businesses now hire by how much your resume gleams, not by how good you actually are in the field... and i've noticed so many morons working in such high paying jobs all because they fiddled in school (which didn't make them any smarter I might add you) and got some job being a high paid idiot making mistakes their entire life.... the exact opposite of their resume usually.
What i'm trying to say is that T-Mobile is like any corporate company. They used to be different, but they are just following the same footpath and making the same mistakes every other company makes...
It would be great to see a company like Google swallow up T-Mobile. They have the funds necessary to create a cell network literally out of this world, and the technology to introduce exclusive phones into the lineup sort of like an IPhone deal that ATT used to have. Or they could just put phones on their service a few months before anyone else got them for a head banger.
Really it kind of googles my mind why google never considered purchasing a company like T-Mobile in the first place. They do literally everything, they have Android which went from bull**** to the biggest player and hugest threat to apple since World War 2 and Hitler invading Poland overnight.
Googles huge establishment in literally everything makes them able to offer low plan rates as well. Google could afford to initially take a loss. Hell the last report I could find on a quick "GOOGLE" search of the company value was in 2009 they were valued at $220 Billion dollars.
Just to give you an idea, I pulled up Verizon and they are at $96 Billion... And they have the "Largest" network according to that stupid nerdy guy in the commercials, and his gooney followers who have no lives except to "Hear Him Now".
Ok i'm done ranting, and Verizon sucks the Ball Cheese droppings off my testicles!
pepperbreath said:
I was a former T-Mo employee so I don't really "speak" for the company but just wanted to address a few things.
1. This is probably the only surprising thing. They've always allowed you to make changes to your plan without resigning. I was able to do this just last month so unless this is a brand new policy, I do find this surprising. I'm more inclined to believe this was a specific case, rather than a broad policy change affecting everyone. I'll see in the next few days when I need to make a change again to my plan.
2. This has always been policy mainly because people get "buyer's remorse" about the phones they buy, not that they're defective or broken. It happens ALOT and if T-Mobile processed every one of these requests, they'd have been out of business years ago. No one does this.
3. Again, this is always been policy and the "warranty exchange fee" is to cover shipping and handling. Same thing as a "restocking fee" that most retail companies have.
4. Once again, this has been policy for AGES and hasn't changed at all. They will not grandfather options with a change in contract/plan. Makes sense, too, from a business standpoint. No company in their right mind would allow people to grandfather $2 internet plans from the late 90's along with a contract plan that'll give them a heavily subsidized, loss leader, android phone that would normally cost $400+. Hell, that's not even fair to other customers.
5. I'm not sure what the complaint is here. Because "web special" pricing isn't available over the phone? The reason why phones are discounted over the web is because it's cheaper to process the order that way, simple as that. Would it be better if they overcharged web orders to make it more uniform with phone or store pricing?
Eh....I know you're ranting but these are things that aren't new at all and has nothing to do with AT&T. If you were able to do any of those things you're complaining about, that has more to do with T-Mobile breaking policy to make you happy than any policy change because of AT&T.
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1. they did tell me it was a new policy. as i was able to do it in the past. now twice they said they have had policy changes. so yes, its a new change and they said part of it is because they do not have any more "no contract" plans. The only options they gave me over and over again was to sign a new contract
2. well its not buyers remorse when you have had a phone for 1 year. i understand what you are saying though. but what i am saying is that tmobile used to look and see how loyal of a customer you have been and make exceptions
3. they told me this $20 warrenty exchange fee is new
4. i know you said this has been policy for AGES, but they have done it for me twice in the past, so either they went around the policy for me, and never told me....or
5. again, case-by-case basis. its basic business. I know a little about business too. (undergrad in business, masters in business, worked in customer service management, now back in school again) not that any of those degrees matter, but im saying knowing about customer service and business; you look at your really good customers and you do what you can to retain them as customers.
maybe these "changes" have nothing to do with att, but my point is that tmobile (as we knew it) has changed. Hell, even the retentions rep yesterday told me they have gone many big changes and policy changes in the past few months.
All im saying is that tmobile used to look at their loyal customers and do what was necessary to keep them. Im saying that they are not doing (at least nearly as much) anymore and this makes them much more like any other cell phone company.