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This happens very intermittently. I my 4 weeks of ownership, it happened like 10 times. Today was the most annoying. Any item, program, window, application, I open, it automatically gets closed/minized, meaning "OK" button pressed on the touch screen. None of my clicks on the touchscreen get recognized. Is the screen bricked?
Any help would be great. I am planning to visit Cingular store tomorrow to swap for another handset and try my luck as the last resort before the 30 day window expires.
I also have this behaviour; sometime, when I am scrolling on my screen my device a "false" click on the close button and close the application.
It happen very very rarely, but it is still noticable.
I have no really solution; i just binded the voice button to the alt-tab function, when it happen I just press that button to get my windows back
Mine sometimes does this in PIE when I'm scrolling it suddenly minimises. Of course it helps also if you have a task manager that shows running programmes in task bar. It's then just a case of tapping the icon to bring it back again.
I think it happens because the screen sensitivity area goes slightly beyond the open programme window. So if it senses a tap off the right edge of the programme window it thinks you want the desktop. Why they make a screen that is sensitive even below the bezel is beyond me and is of course for the unlucky folk - the cause of the screen alignment problem
Mike
I am visiting the store now, will see how it goes. I thought this was a problem caused due to a magnetic case I used for a week the screen got distorted.
Chirunavvutho said:
I am visiting the store now, will see how it goes. I thought this was a problem caused due to a magnetic case I used for a week the screen got distorted.
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Click to collapse
No - pretty certain it's not the magnetic case. Of course the magnetic case does operate the magnetic switch that operates when you open the keyboard. That's why it's often in landscape mode when you take it out of the case. This is annoying but the magnets are only operating the magnetic switch not interfering with the screen.
Mike
Where can I get that alt+tab function program?
hi, i'm a new owner and there are a few things that are bugging me and i'm not sure if it's normal or if it's problematic.
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-keys are mixed up (i supposed because of the Japanese keyboard layout, and i think i saw a fix for this)
when sliding out the keyboard, it takes about 6-8 seconds to adjust from portrait to landscape(with the start menu popping up when going to landscape).
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
sorry for my noobishness and thanks in advance.
ok i've managed to solve the keyboard layout problem and i guess the delay is typical,. but the following problems/issues still exist:
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
thanks in advance.
anyone? any kinda help would be great
ji1386 said:
ok i've managed to solve the keyboard layout problem and i guess the delay is typical,. but the following problems/issues still exist:
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
thanks in advance.
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Click to collapse
Hi ji1386
I'm afraid that does not sound good. I have seen at least two other cases where the keyboard being slid out causes the start menu to pop up. It was concluded that pressure is being put on the touch sensitive screen by the mechanism. This is a hardware issue and can also show as programmes suddenly closing for no ovvious reason and I think this may also be responsible for the touch screen not responding when keyboard open. In summary pressure on the touch sensitive screen somewhere when there should not be.
If the device is under warranty I'd go for an immediate replacement. Perhaps just before doing so I would try a HARD reset just to be sure.
Mike
mikechannon said:
Hi ji1386
I'm afraid that does not sound good. I have seen at least two other cases where the keyboard being slid out causes the start menu to pop up. It was concluded that pressure is being put on the touch sensitive screen by the mechanism. This is a hardware issue and can also show as programmes suddenly closing for no ovvious reason and I think this may also be responsible for the touch screen not responding when keyboard open. In summary pressure on the touch sensitive screen somewhere when there should not be.
If the device is under warranty I'd go for an immediate replacement. Perhaps just before doing so I would try a HARD reset just to be sure.
Mike
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hi, thanks a lot for the response. it really helps. now for the other problems
-is it normal for the the touchscreen to stop responding to taps when the keyboard is slid out?
ji1386 said:
hi, thanks a lot for the response. it really helps. now for the other problems
-is it normal for the the touchscreen to stop responding to taps when the keyboard is slid out?
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Click to collapse
No it's not normal. The screen should respond as normal. For example when using word, even with the keyboard ou you should still be able to tap for the soft keyboard, tap on bold, centre, tap in text to inser a word etc etc.
If you can't I think it's because the keyboard mechanism is somehow putting pressure at some point on the screen i.e the same issue as the start menu popping up. If a hard reset does not cure this then it's a repair job or replacement under warranty I'd say.
Mike
mikechannon said:
No it's not normal. The screen should respond as normal. For example when using word, even with the keyboard ou you should still be able to tap for the soft keyboard, tap on bold, centre, tap in text to inser a word etc etc.
If you can't I think it's because the keyboard mechanism is somehow putting pressure at some point on the screen i.e the same issue as the start menu popping up. If a hard reset does not cure this then it's a repair job or replacement under warranty I'd say.
Mike
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thanks mike for all your help.
More bad news...since yesterday, the touch-screen no longer responds at all...completely unresponsive to tap or touch. I've tried hard/soft reseting and still got nothing...
I have however managed to get it to charge through a wall outlet. but it's a bit buggy...
Unfortunately, I bought this phone used locally and the guy isn't responding to any of my phone calls/emails, but whatever karma will come back to haunt him...I was thinking about taking this to a small claims court, but i dunno how to go about doing so and if my case will hold up...
anyway, I've had to take it to a repair shop. They said they'd order in a screen and replace it for $150 cad and it should fix it, if not a diagnosis charge of 20 bucks...
this should bring the total cost of this phone to $725cad...great...
Hopefully it solves all my problems. I'm guessing the start menu problem and the touch responsiveness problems get solved after this.
ji1386 said:
thanks mike for all your help.
More bad news...since yesterday, the touch-screen no longer responds at all...completely unresponsive to tap or touch. I've tried hard/soft reseting and still got nothing...
I have however managed to get it to charge through a wall outlet. but it's a bit buggy...
Unfortunately, I bought this phone used locally and the guy isn't responding to any of my phone calls/emails, but whatever karma will come back to haunt him...I was thinking about taking this to a small claims court, but i dunno how to go about doing so and if my case will hold up...
anyway, I've had to take it to a repair shop. They said they'd order in a screen and replace it for $150 cad and it should fix it, if not a diagnosis charge of 20 bucks...
this should bring the total cost of this phone to $725cad...great...
Hopefully it solves all my problems. I'm guessing the start menu problem and the touch responsiveness problems get solved after this.
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Click to collapse
I certainly hope it works out ok. Changing the screen assumes (possibly correctly) that the screen is at fault. If the screen is fine just getting pressure put on it somewhere then it will be a bit of luck whether it solves problem or not. A key problem here is that the screen is sensitive to touch, even on the area under the bezel - which of course is absolutely daft. Combine this with the fact that there is not a lot of room for heat expansion and the slide out keyboard can cause minor distortions in the casing and you have potential for a certain percentage of devices to have problems. Thankfully now far less than early models but still being reported.
Good Luck
Mike
Took it to a repair shop this week. Opened it up and looks like a damaged flex ribbon cable (possibly from sliding out the keyboard or just a faulty cable) is the culprit behind the unresponsive touchscreen.
Apparently those are impossible to find (if not very hard). i live in Canada where parts for these phones are quite scarce, so I'm not too sure what i should do. The guy said he could try to find a replacement part, but it'd take almost a month.
Anyway, just thought I'd mention it to let anyone with unresponsive touch screens know. I guess just add this to the list of possible causes.
how did you fix keyboard layout problem
Ji1836,
Can you please let me know how you solved the keyboard layout problem.
I also have a softbank X01HT with a japanese keyboard layout. I have upgraded to WM6 BLACK 2.5. But some keys are mixed up like the dot and comma and others as well. I tried the fixes in the wiki but nothing worked.
Aprreciate your help.
I have just changed some parts of my SPV Wizard with an O² one, and my screen don't change automatically to portrait/landscape anymore when sliding the keypad.
How can I solve this issue? Anybody knows about the sliding mechanism?
Sina
as far as I know it's a reg.+hardware setup....but you can assign a button to rotate the screen for the time being
Thank you for your advice about assigning a button for screen rotation. That helps me for now.
What do you mean exactly by "a reg.+hardware setup"? Where can I find more details about this issue?
Magnet missing?
Did you have an extra part at the end? Most flip phones use a magnet to tell the phone when the phone is opened or closed.(I wanted speakerphone while the flip was closed on my Motorola MPX-220, this and any-button-answer was a sweet deal when only one hand is available -example..driving-)
I recently replaced the screen in my 6800 - (I'm out of insurance replacements, and I don't like the Touch Pro Verizon offered me very much.)
The dissasembly and re-assembly went swimmingly - except for the fact that my phone now reverts to Landscape every time it wakes up, as if the switch that detects the sliding motion is broken or disconnected.
Does anyone have any details of where this switch is and how it works? I have heard mention of it being a magnetic reed switch, but I also see a little tab of metal in the slide mechanism that looks like a contact closure point for this.
Any ideas or information?
I know this isn't probably the best answer, but have you looked into software that will rotate the screen? You could then assign that software to a button and rotate that way.
Yeah, I have "Screen Rotate" mapped to the messaging button, but it still reverts to landscape every time the phone goes to sleep, even if I set the screen mode to "portrait" in the settings.
I took it apart all the way again last night, I still can't find any sign of the mechanism it uses to detect open/close.
There are some metal ground clips on the lcd side that I think it uses to sense its location. If you slide the phone out you will see a gold colored clip in one of the slide groves.
Hi Guys,
Has anyone else noticed this problem? and / or Could you please test this too to see if it's a common issue?
I use the "phone keypad" style, to enter text as I find i'm the most efficient with that one. However when the phone is horizontal, on a table for example, the backspace key just does not respond. (Which is on the right hand side of the screen near the edge)
As soon as I pick it up, so the phone is at a 45 degree angle for example, the backspace "key" responds again.
In summary I have noticed the left and right areas of the screen do not appear to be very responsive / don't work when the phone is horizontal. The middle "keys" / area is fine.
Any ideas / anyone else?
Had it for a few weeks now, not dropped it or anything, and everything else seems great. What's the deal with replacements from Orange if necessary, do they have to "repair" it? (EEK!)
Cheers, Si
I think you are experiencing this http://forum.xda-developers.com/showthread.php?p=4340678#post4340678
It seems to be more about whether your fingers are touching the bezel!
BuboBriff said:
As soon as I pick it up, so the phone is at a 45 degree angle for example, the backspace "key" responds again.
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Click to collapse
Rather than pick up the phone, just hold it using the thumb and forefinger and see if it works correctly. It seems to me that the touchscreen definitely works better so long as you're physically touching the device elsewhere than just using the screen. I do wonder if this is an artifact of the capacitive touch screen - I'd be interested to know if iPhones show the same behaviour.
Regards,
Dave