Related
Hey all the story is this:
I had been using the JASJAR for a couple of months now and suddenly the phone (and I mean only the phone) has stopped working....What happens is that with my Vodafone SIM card I get signal but I cannot make or receive calls....When they call me they get voicemail, when I try to call the phone tries to make a call but after 30 seconds I get ' Call ended'.
I have even upgarded the device to the ROM given by imate and still the same thing happens....The green light flashes but it looks to people calling me that the phone is off.
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center. I did and they kindly offered to have the phone picked up by courrier and have a look at it. They did and after a week or so they came back with a quote for 100+ pounds for replacing the phones main board! They said that warranty will not cover it because ' it is out of warranty according to the manufacturing date'.
I of course freaked out and spoke to imate on-line support and they advised me that the excuse will not stand and that all phones are covered by their date of purchase and that I should write an email to imate support explaining the situation. I did and the reply outraged me even more....
They said that the spoke to the service center and that they advised them that "it has been verified that the coaxial cable on the device is faulty and this is considered as a physical damage." The phone had NO damage when it left me and it has never suffered any....
:twisted:
Has this happened to anyone before? What should I do next? They provide lame excuses and they do not honour their warranty....Are they just trying to make more money out of me? Any advise will be appreciated and if anyone has taken a case like this to a cunsumers right association I will be glad to hear from them....I am not willing to give this up...
Thank you in advance,
Argy
PS I have all email and on-line chat on file for anyone that does not believe it....
i had a simaler problem with my a1000 which i got from 3uk
i ended up paying off my contract about the 6month mark and a few month later the phone stopped charging,
i assumed motorola would fix it being the manufacture but they said its outsourced to 3 and they handle all the repairs.
i rang 3uk and they asked me for my account number i advised them that i was no longer a coustomer as i payed off my contract but the phone was still under the 12 manufactures warantie.
they said they wouldnt even look at it as i was no longer a 3uk coustomer and that i would have to speak to motorola, motorola said exactly the oposate and that as it was a 3uk phone it was up to them to fix it.
after numerous calls and letters both from myself and consumer rights nothing was done and eventualy the 12 month past ......
i have it as a paper weight now lol
not relervant to your story but it might help somone else
good look ... dont let them screw you over
argyris said:
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center.
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If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Your best bet might be to contact a Citizens Advice Bureau and find out what their opinion is. I'd have thought they'd examine the small print of your contract with Expansys and then tell you whether you have a valid warranty claim against them or not.
Good luck.
if you paid originally for it on your credit card, they might be able to help aswell.
If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Good luck.[/quote]
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....
argyris said:
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....
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I meant your contract of sale, not the monthly contract for the talkplan.
When you buy something from someone, you make a contract with them. In your case your contract was with Expansys and they have a legal obligation to support reasonable claims of items being unfit for purpose or not in working order.
I contacted Expansys, lets see what they have to say now....
Anyone know of any consuner rights group that might be able to help?
Thanx
argyris said:
Anyone know of any consuner rights group that might be able to help?
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The UK Government has a website that might help:
http://www.consumerdirect.gov.uk/
You can call them for a chat too. Might be worth a try.
Or put "uk consumer rights" into Goooooogle and see what comes up.
One interesting paragraph on this page says:
No excuses
The law says it's up to the seller to deal with complaints about defective goods or other failures to comply with your statutory rights. Don't accept the excuse that "It's the manufacturer's fault," although you might also have additional rights against the manufacturer under a guarantee.
Think twice before you buy from a trader who displays a 'no refunds' notice. It is against the law, unless it also tells you that this does not affect your statutory rights .
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I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
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You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....
Final Update!!
Since neither i-mate nor SBE would reply to any mails I finally paid for the repair of the phone. The guy I spoke to on the phone admited that they have a lot of Jasjars in for repairs and at most of them the warranty is not honoured....
This is a warning for all people wanting to buy one! DONT! The warranty will not be honoured in case it breaks down and i-mate is only good for advertising.....
DO NOT BUT THE JASJAR!
Would it be the same case trying to get warrenty for the O2 version?
I have had a similar problem and have had enough of O2 and need some advice. 2 months ago I plugged the charger into my XDA Exec and the charger port got pushed back into the phone. So I was a bit annoyed that this would happen but I took it to the O2 shop who said it's not a problem and as the phone hasn't even been out a year it will be under warranty and should be no more than 3 weeks being repaired.
After four weeks I got a phone call saying that it wasn't under warranty and that the cost for repair would be £350 because they had to replace some sort of chip. I know this isn't true as the phone worked perfectly it just couldn't be charged. So I said I would not pay this and I wanted it returned. After a week still no sign of the phone I called O2 to tell them the whole story and they said that it could be repaired under the warranty and it wasn't a problem, I just had to send it straight to the repair centre without going through the shop.
I sat and waited until today 2 months after the phone originally broke and it got delivered back to the O2 shop.
I think it's disgusting that this has happened and wondered what my next plan of action should be??
argyris said:
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
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You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....
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This doesn't work like that in all country's ! In Holland they suppliers is responsable, the is : The name in Header on the bill. They could say the're only agents, but when they give you a bill with their name on it, you bought it for tehm, thus; they are responable...
NO FINEPRINT CAN EVER OVERRULE ANY LAWS....
Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....
argyris said:
Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....
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If you paid for the repair then sue them for not repairing - find their local trading standards office in the UK to complain to, complain to your VISA company etc etc.
Do you have anyone in the UK who can do this for you?
Richard
rICHARD,
I told them that I did not get what I paid for and I am expecting a repair. They came back saying that they do provide warranty for all repairs they make so they will accept it back and repair it without any more cost for me....
The only thing to do is wait and see....I will post back any news....
Why not report them for piracy to HTC / Microsoft? I am led to believe loading a rom from one manufacturer onto another's device amounts to software piracy as your software was bought from i-mate and you now have Qtek's O.S.....
Expansys
I bought mine through expansys you have to show proof of purchase, you can get this by emailing expansys or digging up your old email confirmation. The rest of your problem seem to be bs.
1.) email I-mate [email protected]
2.) If I-mate gave you an rma number you don't pay for anything
3.) once you get you phone in prepare to wait
argyris,
Have you tried to insert another SIM card in the phone?
I have this weird problem with the JJ. I have 2 SIM's with 2 different Operators. The JJ works just fine with one SIM .....
BUT, when I insert the other SIM, I can make calls normally, but I can receive only ONE call (i mean it, ONE), after that the damn thing won't receive calls anymore!
After trying to make calls for several times it does work, but again, one incoming call and that's it.
I tried that SIM in the 8800, it works just great.
Anybody has an idea on what's going on?
Thank you guys..
I purchased a T Mobile MDA to use with my Cingular/ AT&T service. The unit so far has been nothing but problems. I barely if anytime get reception in my basement whereas my Nokia 6620 got it.
My battery life is horrible i charge it and leave it overnite and when i get up after about 10hrs it is at 20%. Nothing is on i did a soft reboot and then charged and removed from charger. No wifi or bt is on. I decided to update to the cingular rom from summit to perhaps get a better reception and also was told if i flash when my battery is at full capacity it tends to give better battery life. I got none of that, just a cingular logo at startup.
I call T Mobile and they ask for my # but i say i just use the phone as a PDA so i couldnt mention reception problems. They said i have to call HTC to get it replaced.
I really was looking forward to owning a ppc and now my experience is horrible. I now want to get the universal but thats about 300$ more so i may just have to go back to my Nokia.
I'm not sure what the implications of changing phone providers are (if any)...
But, here in the UK, I purchased the T-Mobile MDA Compact (JAM), had to return it because it wouldn't start up and I just gave it to a T-Mobile center; it would be then upto them as to how it is repaired- whether 'in-house' or manufacturer.
Did you not purchase the MDA with a SIM card?
Perhaps things work differently in US (presuming you are from there)
Ya, It came with a sim card. But i am not using it since i have cingular service with my phone.
The store does provide returns upto 14dys of purchase, but i am around 30dys of purchasing it.
sh500 said:
I'm not sure what the implications of changing phone providers are (if any)...
But, here in the UK, I purchased the T-Mobile MDA Compact (JAM), had to return it because it wouldn't start up and I just gave it to a T-Mobile center; it would be then upto them as to how it is repaired- whether 'in-house' or manufacturer.
Did you not purchase the MDA with a SIM card?
Perhaps things work differently in US (presuming you are from there)
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here in UK and the EEC we have it cushty, sale of goods act and the EU wide equivilant gives us very good protection as consumers
sadly the rest of the world has yet to catch up
Yes, by default, I think most (if not all) electrical goods in the UK come with a standard one year warranty.
I had to give my MDA Compact back about 3-4 months after purchase- no questions asked (and it was I whom caused it to die!)
So what are you going to do now?
I am experiencing battery drain too and I know the cause, just don't know how to fix it.
a ROM update will most likely fix the issues, but ask HTC if they will take it after you flash it i it fails first
sh500 said:
Yes, by default, I think most (if not all) electrical goods in the UK come with a standard one year warranty.
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Yep. Although the manufacturer warranties are actually in addition to your statutory rights as a consumer under the Sale of Goods Act et al.
http://forum.xda-developers.com/viewtopic.php?p=285301#285301
to quote from that post linked to above
Manufacturer’s guarantees are in addition to the rights conferred on the customer by law. ‘Statutory’ rights are against the seller NOT the manufacturer and any guarantee cannot take away your statutory rights.
You also have rights from The Sale and Supply of Goods to Consumers Regulation which were brought out on 31 March 2003. Instead of a refund you can ask for a replacement or repair. If goods become faulty within the first 6 months of purchase it is assumed they were faulty when you got them. Within the first 6 months the trader must prove that the fault was not there when he sold you the goods. See www.consumerdirect.gov.uk for further information.
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the second paragraph refers to the europena legislation but be warned, you can only apply one law or the other (sale of goods act).
if you go down one route, you cant then change to the other if it becomes easier.
the basic thing to remember, is that goods must be sold fit for the purpose.
to me, that means working order (bar accidental etc damage) for the length of my minimum contract
Why didn't you get a Cingular 8125?
ZzFDKzZ said:
Why didn't you get a Cingular 8125?
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I kinda agree but I DO so much prefer the black MDA keyboard over the hard to read 8125 in the glare (at least for me)
Steven
well i will tell yo why you gotta go through htc to get your waranty. and it is simple. You are using a tmobile fone with cingular. there for you cant get it insured through singular. The same thing happened when i brought my se w600i to t-mobile. and then i got water in it. go figure. now i have a t-mobile mda and i love it. best thing i would suggest is to get a phone that is with your provider. less money in the long run
well i got a deal on the mda for 300. so i went with that instead of paying 450 for a 8125 on ebay.
but, i got a freind account info that has tmobile. i will try calling and using his info to get it fixed.
My experience. I had problems with my unit, phone up TMobile, they asked me to contact HTC, I did, I have the problem solved, within a week (actually 2 problem solved within 2 weeks)
Hi,
Cingular will not insure this. Anybody can recommend a 3rd party insurance to cover this phone. Any experience in dealing with them as far as fast claims and other info is most welcome.
Thank you.
Damn it doesn't? Cingular 8125 did, I remember mine got damage and they sent me a replacement for it.
ZzFDKzZ said:
Damn it doesn't? Cingular 8125 did, I remember mine got damage and they sent me a replacement for it.
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You're good for one year as far as Cingular warranty is concerned.
The only reason I'm get from phones from a carrier.
I've had three replacement HP6515 and one replacement 8125.
PDA phones just have problems, screen alignment, buttons not working, freezing, stuck headphone tips e.g.
Cingular told me the same thing. I believe this is new. They used to insure smartphones, but now they are not. I better be careful with my full priced 8525!!
cingular has never carried insurance on their smartphone, i remember not being able to get one for my moto mpx220. There is a 1 year warranty period but that only covers defects... HOWEVER there is a website that i know of and they are trustworthy that will sell sperate insurance on mobile devices, phones/laptops, etc..
http://safeware.com/
shogunmark said:
cingular has never carried insurance on their smartphone, i remember not being able to get one for my moto mpx220. There is a 1 year warranty period but that only covers defects... HOWEVER there is a website that i know of and they are trustworthy that will sell sperate insurance on mobile devices, phones/laptops, etc..
http://safeware.com/
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Really? It must of been Sprint and Verizon only then. I know that for sure. They charge ~$6 per month for insurance. I guess Cingular never did that. I have recently switched back.
brmcguire said:
Really? It must of been Sprint and Verizon only then. I know that for sure. They charge ~$6 per month for insurance. I guess Cingular never did that. I have recently switched back.
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i have been with cingular since 2000 (swbell wireless back then) and they have never offered insurance for high end phones.. which i think is lame.. they only offer insurance on your low end phones and its like $4 a month. why in the hell would i want insurance on a $100 phone then pay $50 for a deductable.. doesnt make sense. your only options is a 3rd party, i know some homeowners insurance will cover it, but then you are talking an even higher deductable..
i havent personally used safeware.com but read some really good reviews on them somewhere. And i do plan on using them one of these days..
I had my 8125 insured with Safeware. I just got my check now for it, about 1.5 months after the claim was made. I had insured it for $500, and I got the full $500. They were pokey, and I had to call them constantly to get updates, but they did do what they said they would. So I'll keep my insurance with them..
Pick up my 8525 tomorrow.. I dunno why, but it's like trying to find a needle in a haystack when it comes to the 8525 in the detroit area..
sk0t said:
I had my 8125 insured with Safeware. I just got my check now for it, about 1.5 months after the claim was made. I had insured it for $500, and I got the full $500. They were pokey, and I had to call them constantly to get updates, but they did do what they said they would. So I'll keep my insurance with them..
Pick up my 8525 tomorrow.. I dunno why, but it's like trying to find a needle in a haystack when it comes to the 8525 in the detroit area..
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bout time you come join us over here Skot.. and from what i understand most retail outlets are hard to come by the 8525, i ordered mine online, was the easiest for me
Yeah, I've been without my PDA phone for far too long. Can any of you guys imagine getting stuck with using a bloody Motorola C139 for a month and a half? For a temporary use for phone, it's great, but long term use, no thanks..
I'm not surprised that the retails stores are having a hard time getting them. What I'm wondering is if it's a supply not meeting the demand problem, or online resalers just happened to be first in line in getting them.. I guess I was lucky.. The third store I called had one, and it was their last one. My buddy who bought one spent a Saturday calling like 10 different stores or something, no luck. Then he ended up calling a shop just south of where I live and managed to get one.. He loves it..
So, now, I can't wait to get it. I'm ready to start hacking it to bits the best I can.. And maybe this one I won't drop and break.
yeah
HTC the company gives u a 1 year warrenty on products as long as it is not "ur fault" PDA fones have alot of problems, most can be fixed with help from these forums alot can't be. I've had my 8125 7 months now and i just needed it to get replaced. I had these problems:
Screen alignment : (fixed by a patch of loosening screws on the back of the screen)
Stylus not staying in: (placing a towel ontop of the unit and putting alot of weight but not enuf to break the unit on it for overnight)
Unreponsive keys on the keyboard: ( i just got used to dealing wit em )
Touch screen gives out: (time for replacement)
Called up the number supplied by a cingular representative and they ensured me of HTC's warrently sent me a replacement fone and everything with no questions asked accept about my account and the IMEI number and some confirmation things you need to do on the fone. The only thing I didnt like about the replacement fone is that it didnt come with a battery or new battery case cover.
xSoNiCcRaCkErSx said:
HTC the company gives u a 1 year warrenty on products as long as it is not "ur fault" PDA fones have alot of problems, most can be fixed with help from these forums alot can't be. I've had my 8125 7 months now and i just needed it to get replaced. I had these problems:
Screen alignment : (fixed by a patch of loosening screws on the back of the screen)
Stylus not staying in: (placing a towel ontop of the unit and putting alot of weight but not enuf to break the unit on it for overnight)
Unreponsive keys on the keyboard: ( i just got used to dealing wit em )
Touch screen gives out: (time for replacement)
Called up the number supplied by a cingular representative and they ensured me of HTC's warrently sent me a replacement fone and everything with no questions asked accept about my account and the IMEI number and some confirmation things you need to do on the fone. The only thing I didnt like about the replacement fone is that it didnt come with a battery or new battery case cover.
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that sounds like cingular's warranty by mail (HTC wouldnt have asked about your account, maybe only proof of purchase). Yes the 1yr warranty is great if its not your fault.. but what do you do if it is your fault? That is what we are covering on this thread. Most cell providers offer some kind of insurance on the cheaper "dumb" phones but not the expensive smart phones (this still dont make sense to me). So in order to insure your device you need to seek a 3rd party such as safeware. They will also fix your phone or send you a check in the event your phone is damaged past the 1 year manufacturer warranty..
**edit**
Im not plugging safeware.. they are just the only 3rd party i know that provides insurance on this level for mobile devices
yes
shogunmark said:
that sounds like cingular's warranty by mail (HTC wouldnt have asked about your account, maybe only proof of purchase). Yes the 1yr warranty is great if its not your fault.. but what do you do if it is your fault? That is what we are covering on this thread. Most cell providers offer some kind of insurance on the cheaper "dumb" phones but not the expensive smart phones (this still dont make sense to me). So in order to insure your device you need to seek a 3rd party such as safeware. They will also fix your phone or send you a check in the event your phone is damaged past the 1 year manufacturer warranty..
**edit**
Im not plugging safeware.. they are just the only 3rd party i know that provides insurance on this level for mobile devices
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yes shogun your right, cingular pointed me to www.safeware.com
they have insurance there for the PDA fones but its quite expensive and i frankly think it isnt worth it at all.
im not sure how much it is now but it was like $25 deposit and if your fone is stolen you gatta pay some outrageous fee of like 250-350 dollars depending on the device instead of the norm 50 bucks.
i dunno how much it is now i havent bothered looking. heres a website tho since i kno thats what u lookin for. hope it helps.
I'll tell you what then, tell me where you live, I'll steal your phone, and you tell me if it was worth it or not, especially if you don't have the funds available to replace it right away.
Sorry, but for some poeple, it's worth it. I paid $60 a year for my 8125. Not even six months after taking out the policy, I broke my 8125 beyond repair. They gave me a check for $500 (as that's what I was insured up to when I crated the policy). Okay, sure, it took a little while, but considering I only spend $60 to replace it, it was worth it.
Eventually, when I become rich and can afford to drop $500 to replace my phone without thinking twice, it won't be a problem (hell, even if I were rich, $500 phone, $60 per year, it gets destroyed, I ultimately only end up paying $60 to replace it).. Until then, I like having that kind of protection that Cingular doesn't offer.
One of the claims to fame for Safeware is that there's no deductible, and that they cover your device.
I was thinking that someone had mentioned another site besides safeware.com in this thread, but now i don't see it. Was I seeing things or did someone edit their post?
I too had my 8125 insured with safeware and switched mid-year to my 8525 when I upgraded, but if you go to the safeware.com site now you won't find a selection for a PDA device like they used to have. I wonder if they are no longer offering new policies on equipment like ours? I thought the cost was reasonable for the coverage provided (about $60-70) for a year, but it would be a shame if they aren't offering insurance products any longer on PDA devices.
safeware
I got safeware. $500 insurance with no deductible for $60 / yr.
better than my homeowners could do. better than lockline (cingular) because no deductible. covers memory card too.
good luck.
can i use warranty replacement?
i dont have any talk plan with cingular
i dont have receipt
i buy this phone as new on ebay 4 month ago
i tried to call to Exchange by Mail program and they asking for the phone number...
Unfortunately, AT&T will not replace phone...
Kysa said:
can i use warranty replacement?
i dont have any talk plan with cingular
i dont have receipt
i buy this phone as new on ebay 4 month ago
i tried to call to Exchange by Mail program and they asking for the phone number...
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If you bought the phone off of eBay, AND are not an AT&T/Cingular customer, they will not replace the phone... what is wrong with it...?
maybe ebay seller can help
maybe ebay seller can help?
i drop device on the floor in the morning
and later i found that device not accepting security code
tray soft reset but didnt boot properly
after hard reset device boot and work but i can not access phone via hardware buttons and via software (start>Phone)
tray to flash original original cingular latest rom but stack on 12%
now i flash LVSW 20070616 and device working but phone service dont working same
Dropped Phone is an issue
Very few warranties cover dropped devices... There are a few though, but you have to have the warranty in place on a new device and there are some caveats to them... As for the eBay seller, I doubt that they will offer any real assistance after 4 months of usage... There are a few other options that may be available, but they all concern questionable ethics and morality, so I won't even mention them...
You may be out of luck on this issue... Good Luck to you though...
Yep; you're essentially screwed. When you buy something from eBay, you rarely get a manufacturer's warranty, especially if the seller is an individual as opposed to an eBay Seller (business). Even if they are a legitimate business, I too doubt they will warranty any electronic device that has been dropped.
Next time do two things--put the phone in a protective case and use a screen protector; both things are inexpensive insurance against damage.
stevebonning> There isn't any damage outside.
I'm only interested in usual warranty procedures. If the contract is neccessary, can I ask my friend from the US,who has the contract to bring the phone for warranty replacement?
Buy a new phone and don't try to scam Cingular/AT&T.
Contract is Necessary for Warranty Replacement...
Kysa said:
stevebonning> There isn't any damage outside.
I'm only interested in usual warranty procedures. If the contract is neccessary, can I ask my friend from the US,who has the contract to bring the phone for warranty replacement?
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You cannot ask your friend to have it done, since that phone is not listed on his/her account... That is why you were originally asked for the phone number... You have to buy a new phone or pay to have your phone serviced... You can contact HTC and send them the phone and pay the cost... There is no legal way that you can have the phone repaired under any warranty agreement, after you have already damaged the product...
I hate to say it, since it has already been said... you will have to either pay for the repair, or buy a new phone...
This forum cannot help you commit fraud, that is not what we are here for... Your original question has been answered.. If you have any further questions, other than how to get a damaged, non-warranty phone repaired, please begin a new thread and we will be happy to help you...
I would think next time you will take better care. Surely you really can't expect anyone or company to pay for your breaking your own phone?? Not only is this not right I believe it to be illegal what your trying to do. Best case immoral and flat out sleazzzzzy.
d
Wise up, people... the phone is utimately warranted by HTC as the manufacturer of the device. They prefer to route things through the carriers because it's easier that way, but you can deal directly with HTC.
To the OP: All you can do is contact HTC and plead your case. You may need to be persistent, but they do have non-carrier and out-of-warranty service. May take 2 or 3 tries to get to someone who knows this.
Oh, and despite what some have said, if you bought if off eBay it still carries the one year manufacturer's warranty (whether or not it will cover having dropped it is another issue). They track the warranty period by S/N. I recently had one -- that I purchased off eBay -- replaced, no questions asked.
vp3G>thanks for you answer I will tray contact nearest HTC office
Warranty replacement
Pm me I work at the warranty exchange center in 1000 oaks california. I might be able to help. Ill give you the need t know to get the phone replaced. One drop should not caused it to trip. I've dropped the hellout of mine and it works fine.
jrgonz454>lucky you, you are working in cingular or htc?
I have been droped my Wizard twice and phone work perfect
but not this time with Hermes
I'm working in pc business and when we get non working device we just check for visual damages and if dont see any we bring device to manufacturer or distributor and usually we get new one (if not expired warranty time)
Does anybody have thier HTC HD2 insured against well pretty much everything? in the UK if so who would you recommend?
Teshi...
teshiburu2010 said:
Does anybody have thier HTC HD2 insured against well pretty much everything? in the UK if so who would you recommend?
Teshi...
Click to expand...
Click to collapse
I was looking at a few a while back, but it turns out it is covered by my home insurance (both at home, abroad & while travelling). Maybe you should check that out first as mobile-only insurance really is quite expensive
Was going to say - stick it on your Home insurance, that way you'll always get the same model back (as opposed to VF insurance and them not supplying it to consumers anymore - didn't go down well on their forum!!).
I've got it with Policy Admin currently as I'm too lazy to change it (got it from Dial-A-Phone)
Thanks Guys,
Will Check the household... i know my PC is covered for up to 7k so i should have mobile phones/PDAs on there as well
Teshi...
if you have a "premium" bank account you may have phone insurance cover through them. If you dont pay a monthly charge, then you wont have one.
If you're using your home insurance, make sure it's covered away from home and whether you need to list its value as a "named item". Other thing to check if that if they cover charges on your sim if your phone is stolen. Call your insurance and ask them
Personnally I'm using the bundled insurance with my bank account as the combined value of what I'm getting (mobile insurance, worldwide travel insurance, car breakdown and a few other bits) is worth more than what I'm paying for the packaged account. It is worth going over the policy beforehand as they are not all equal, depending on who your bank arranges cover with. Mine for instance will cover handsets up to £600, accessories, unauthorised calls etc while some others have a lower limit for handsets and do not cover accessories.
ardsar said:
if you have a "premium" bank account you may have phone insurance cover through them. If you dont pay a monthly charge, then you wont have one.
Click to expand...
Click to collapse
I had an Advantage Gold account with NatWest - wouldn't touch my old N97, my GFs BlackBerry or my HD2 as they're 'too expensive' (N97) and 'we don't insure PDAs' (HD2 & BB)
Best get it on home cover
ardsar said:
if you have a "premium" bank account you may have phone insurance cover through them. If you dont pay a monthly charge, then you wont have one.
Click to expand...
Click to collapse
I havethis with my bank account.......however as I found out when my xda IIi got robbed it isn't like for like insurance and I ended up with an n 95. urgh.
EddyOS said:
I had an Advantage Gold account with NatWest - wouldn't touch my old N97, my GFs BlackBerry or my HD2 as they're 'too expensive' (N97) and 'we don't insure PDAs' (HD2 & BB)
Click to expand...
Click to collapse
Yeah as I said, it depends, worth checking
Mine (through Smile) states:
Phones are covered up to the lower of the
current value or an original retail value of £600, including VAT.
The handset must be a hand-held electronic device for which its
main use is for the making and receiving of telephone calls, SMS
text messages and data
So I can't see them arguing about the HD2
Isadora said:
Yeah as I said, it depends, worth checking
Mine (though Smile) states:
Phones are covered up to the lower of the
current value or an original retail value of £600, including VAT.
The handset must be a hand-held electronic device for which its
main use is for the making and receiving of telephone calls, SMS
text messages and data
So I can't see them arguing about the HD2
Click to expand...
Click to collapse
I wouldn't be so sure, i mean, come on, the hd2 isn't even all that GOOD at calls.texts! how can you say thats its main function???
(j/k, no need for a response)
samsamuel said:
(j/k, no need for a response)
Click to expand...
Click to collapse
lol, I know you're joking, having said that, I'd like to proudly point out that mine's a good one I've never had any issues with texts or calls (even when it was on 1.43)
hehe, me neither, to be fair, only bug i've seen is the sleep of death, and even that has been cured.
I have insurance from my operator, because im covered for anything.
EddyOS said:
I had an Advantage Gold account with NatWest - wouldn't touch my old N97, my GFs BlackBerry or my HD2 as they're 'too expensive' (N97) and 'we don't insure PDAs' (HD2 & BB)
Best get it on home cover
Click to expand...
Click to collapse
Hmm, my wife & I have a joint NW Gold account & we have just insured our handsets (the mrs has a w995) via the website. all went through fine, the only caveat being that the insurance doesn't come into force until 21 days after the date of taking out the cover. All the drop down boxes even had a section for the HD2 as well. May well be worth having another try?
The problem with sticking it on your home insurance is that it could really balloon your premiums up if you do have an accident - no claims is well worth having, especially if you have expensive home/contents to start with (like me, in conservation area, grrrr).
A separate policy isn't affected as much.
I have mine with NW Advantage Gold account
Mines with O2 for £4.99 a month