Database Users

Help! No sound trough speaker

Well, that's weird. My friends new XDA 2 is acting up. He lost his soubd trough speaker couple of days ago, and then it came back. Today it happened again. I have no clue what's going on, hard reset didn't help. Any suggestions?
TIA

Has he been using hands free headset? If its anything like the xda 1 the connecter is very problematic and prone to problems.

Yes, very frequently. Looks like that's it. He connected and disconnected couple of times again and now it works.

Hello everyone...
Well, I'm another victim but in this case my MDA2 is muted but not deaf...
I'll explain... Most people with this problem have said that they can't hear nor can be heard when they have this headphones plug problem (i.e. The plug when inserted got the contacts stuck so the system thinks the plug is still inserted).
But in my case the other party DO hear me (this is without using a headphones) but I can't hear them or the system sounds, music, etc. but when I plug my headphones I can hear all sounds with no problem.
The day it failed it was all of a sudden, no water, no bumps, no nothing... actually I was not even using my headphones, so the jack it's out of the equation...
Any ideas?
Well as a matter of fact, about three weeks ago I dropped my MDA2 to the pavement and it scratched the case a bit, but it was working fine for the last three weeks...
Do you think this may be a retarded symptom of the accident three weeks ago?
I'm starting to think the speaker failed or got unsoldered...
Any ideas?
Thanks!!!
Rayan

hi Rayan
i had the following problem: i couldn't TURN UP the volume.
i could move the volume slider, but when i took another look to see if the device did really set the slider to the volume i had set - nada - zero.
volume was down again.
if you encounter the same problems: make it short and give your device a COLD reboot. that was the only thing that did help and gave me back audio.
regards ize|man

Hi izeman,
Well, I even performed a hard reset to factory defaults and nothing!!!
And because of that I'm sure it's a hardware problem...
I just hope it's a simple fixable hardware problem... I'm just wating to get in touch with the guy's at gsmphonesource.com (I have sent SEVERAL emails and voicemails and no one has contacted me back!) :evil: (nice customer service huh? :? )
Well I'll let you know how this story ends... :roll:
Thanks,
Rayan

WHOOOHOOO!
I fixed the problem!!!
Since the guys where I purchased my MDA2 NEVER returned my calls and emails, I got desperate and fix it myself!!! (I know I void my warranty, but it was useless anyway since those *&^%$ guys refused to take my calls)... :evil:
Anyhow, I carefully opened my MDA2 and got all the way into the speaker (which is actually encased in a module with two small gold plated connectors on the top) and cleaned them both, on the speaker module and the motherboard where two matching springs are located. I even carefully pulled the springs to give them a little more "pressure" when assembled.
Well, what can I say... I'm very happy to have my sound back!!!
If someone want to go this route, please let me tell you that it was a pain in the buttocks just to pry open the casing, but now I know how to do it, so drop me a line if you need any assistance... Maybe I will document the procedure with pictures once I have some spare time!... :wink:
(Now I can get rid of my stupid wired headset... It's amazing how those damn wires get to tangle so much!)
Best regards!
Rayan

Sound problems
Hi Rayan,
Good to know you fixed it - I have exactly the same problem; speaker only works intermittently. :evil:
I'd like to take to up on your offer to provide further details; especially how your opened the case without damaging it. :?:
cheers,
Pete
XDA II, Scandisk 512Mb, Plantronics 3000[/quote]

Rayan's fix...
http://forum.xda-developers.com/viewtopic.php?t=8525&highlight=sound+problem

Speaker not working

hi guys..
I was watching a video clip and suddenly I see I can't hear any audio from it. I was surprised.. I tried to soft reset it couple of times... but with no luck... I couldn't here any tap sound or even when the phone rings.. nothing sounds.. and finally I did hard reset... but in despair.. still the same problem. but when I try to shake my jam. I could feel something moving.. i don't know if any bit/piece is disconnected.. when i try to tap it hard at the speaker.. i could hear to the music and after few seconds.. its stops.. again..
Has anyone come across such a problem.. I think probably my speaker needs to replaced.. any suggestions or solutions to this..
I would await for ur replies.
kindly advise..
thanks
Iffu

i have the same problem to. Please Help!

This is a "common" problem with the Magician. Mine had it as well. I sent it for repair since it's still under warranty. Some ppl had the guts to open it and fix the loose contact themselves. So if you're not a techie just take it to your service centre for repair :-(

No sound?
Hi. i had a similar problem some days ago. no sound at all from my magician. i've discovered that the problem was that my magician thought i had headphones conected. a simple insert of a headphone jack and removal brought my sound back to live. No problems since than.

Just a gentle few bangs did the trick
After reading several suggestions and info about the speaker problem, I tested my 02 mini with a song. It played ok through the speaker. So the speaker works, but appears to not "Switch" on when being used as a phone. Anyway long story short - I hit the corner of it into the palm of my hand a few times and da da it works again. I also blew through the speaker hole. Someone mentioned that somewhere as well. Hitting into my hand seemed to provide enough impact without creating any damage.

Had same problem too, and sent it away for repair. Three weeks later and the repair company are sending me a replacement this week as apparently they were unable to fix it!
Fault appeared without any warning and I had been using the phone pretty heavily all day. All I hope is that the replacement will have a newer ROM installed to save my ineptness from screwing up an upgrade.

This Jam is a peice of shi#e. I bought one in February, had various problems with both speakers - regular earpiece was unclear and speaker phone was just too damn low in volume.
Some people claimed this was an exception, or that it was the ROM or whatever. Right......
Finally sent the Jam back for warranty repair in May- there were many other defects with the phone that accumulated. I had bought insurance as well so I told them to just replace it. The seller admitted that this (audio/speaker is a common problem in this phone)
I just got the insurance replacement today - yep ages later. This one has firmware 1.11 WWE.
Guess what: the speakerphone on this one (brand new replacement) doesn't work - at all. Not at all. This is brand new, out of thebox. Incredible....
What is worse is that I am going on a month-long trip in a couple of days, so there is no way I can get another one - and by the looks of it, even if I got a replacement, the chances are that it too is a piece of ****#e without a functional speakerphone. This I-mate Jam (or whatever the 50 name sit goes by) is just a low quality piece of garbage.
HTC/I-Mate is garbage company. There is no chance in hell I will be buying any future Jam or I-mate phone.

XDA Atom thinks earhones are plugged in

My Atom thinks the earphones are plugged in when they aren't.
If I answer the phone, no sound, presumably because it thinks the earphones are plugged in and is trying to use those.
Activating the start menu or media player has no sound.
The FM Radio starts (which will only happen if it thinks the earphones are plugged in).
But they are not plugged in.
I am currently on ROM 20060426B1WWE.
The same thing happened on ROM 20060105B1WWE, the first ROM I upgraded to.
I know what you're going to say, that there is a hardware fault, either with the earphone connector or the speakers simply don't work.
Firstly, the speakers do still work. If I start the FM radio and set the little button at bottom left to use the speakers as well, they work.
As for the earphone connector, when I had the problem on the 0105B1 ROM, I could fix the problem by performing a hard reset. Sadly this doesn't fix the problem with the latest ROM, but I'm pretty sure that a hard reset doesn't fully reset the device's configuration.
So I'm pretty sure this is not a hardware issue. I think the OS keeps track of whether the earphones are plugged in, and this has got out of sync somehow.
The last time it happened, I did the following:
While I was playing an mp3 and listening with the earphones, I pulled out the connector and the speakers did not start to play as I think they should have. Now, as I said above, it thinks the earphones are connected all of the time.
Anyone seen anything similar, or have an idea of what I can do? I rang O2 and while they admit it is probably a s/w problem, they want me to send the Atom to them. I don't want to be without it for a week or so because it is my phone and I rely on it. So I thought I'd try here.
Thanks,

invisible earphone...
Hey Peter
I've got the exact same issue once...
But the problem i found for mine was that SOMEHOW when I plug out the headset jack, the slightly retarded Atom thinks I have not..
Just plug in the headset again and pull it out slowly... Then try out the phone if its back to normal...
It seems that the Atom is slow in picking up the disconnected headset...
Hope it works for you as it did for me...
Good Luck

Invisible earphones
Hi bulletproof_78,
Thanks a lot for the reply.
I have just tried it and no luck. I pulled the earphones out very slowly.
I think this is one of the biggest problems with any style of MS Windows. They want to cache everything for the sake of performance, and the cache gets out of sync with the thing it's caching. In this case I bet it tries to keep track of the earphone state internally. But if it misses an event like unplugging them, the internal state is different from the thing it is trying to cache.
Anyway, down off the soapbox.
I'll keep in mind what you said, and try it a few times over the next few days.
I might end up having to send it to O2 (all the way up to @#$%^! Queensland) so they can lose it, or replace it with some questionable one that they haven't fixed properly, or god knows what else.
Anyway, thanks again.

Atom thinks earphones plugged in
For anyone listening out there, the problem has gone away.
I don't really know why.
The only thing I did out of the usual was to turn Bluetooth on. The timing was perfect for me to think that this is what must have fixed the problem.
Do you think that might have fixed it? No I don't either.
And I'm reluctant to try to get it back into that state to see if this fixes it because I'm not that confident that this has fixed it.
I sure hope someone else has this problem and O2 or Microsoft hear about it.

I had the exact same problem you did. I fixed mine by very gently running a paperclip around the inside of the audio jack. Problem Solved!!!

I had the exact same problem you did. I fixed mine by very gently running a paperclip around the inside of the audio jack. Problem Solved!!!

hi guys i faced the same problem last week and i had to get it reparied from the repair shop and they informed me that the jack it not working properly and they will replace it with other jack which is used in sonyerricson cell phones as it is the same. I have got it done and now i have no problem.
Please try this method at the last.

Thanks Novice Boy
i tried the paper clip idea and it worked.
About 5mm inside the earphone jack, on the side closest to the USB port, you can feel a small 'bump' (lets call it the g-spot!) as you run over it with the paper clip. Do this with an MP3 playing or something and voila.....the music comes out of the speaker again and the phone rings, i can talk to people again. Seems there is a fault in recognising whether the earpiece is plugged in or out as many have suggested.
MT

Thanks Novice Boy
i tried the paper clip idea and it worked.
About 5mm inside the earphone jack, on the side closest to the USB port, you can feel a small 'bump' (lets call it the g-spot!) as you run over it with the paper clip. Do this with an MP3 playing or something and voila.....the music comes out of the speaker again and the phone rings, i can talk to people again. Seems there is a fault in recognising whether the earpiece is plugged in or out as many have suggested.
MT
Click to expand...
Click to collapse
Even a tooth pick would do :shock: Have not been using my FM radio but decided to try and got this problem! Was carful not to "short" anything inside so used a toothpick and it worked :lol:

Hi, mine is doing exactly the same thing and did intermittently for a while. Now I cannot get phone audio at all! I have even tried flashing the ROM and still nothing. Works perfectly with portable hands free. Do you think the audio plug is shot? Thanks.

awesome!!!
the paper clip trick really work!!! thanks Novice boy !!
I had this problem too, thanks to you guys and now its fixed.

Worked for me too..
Ok...This toothpic thing really works..
But I cant believe that after paying so much...I am encountering problems like these..
Anyone has any idea if the problem is solved for good or now we need to carry a toothpic too with a stylus...

Even mine problem got resolved automatically. I faced it 2 weeks back.
I tried re inserting the Headphone slowly and removingit and everything came back to normal

hey ive also had this problem...the only thing is that my phone doesnt think it has the headset plugged in because when i open the FM radio it says insert headset...it works when the headset is in and when its on speaker phone but other than that i cannot hear the person...i dropped my phone and this happened....i tried all the methods mentioned but its not fixing the problem...im guessing it could be hardware but the speaker and everything still works except for when your in a call...any ideas?

same prob due to wrong adaptor
i have the same problem. it's like the earphone jack is stuck because the fm radio works even without the earphones. sometimes this registry setting works sometimes it does not let me know if it works for you/anybody...
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\System\State\Hardware]
"Headset"=dword:00000000

even i had this problem in my atom exec a few weeks back sorry i saw this now and for a pemanent solution for it is dont put anything inside just apply very little coconut oil on the handsfree connecter and then connect it to ur phone and keep removing and reinserting it for a couple of times and it will work for sure this happens due to dust or some particles getting stuck between those connectors not allowing the mechanism to work correctly hope it helps beacuse toothpick trick works fine but its temp and reoccur

t.stratus said:
even i had this problem in my atom exec a few weeks back sorry i saw this now and for a pemanent solution for it is dont put anything inside just apply very little coconut oil on the handsfree connecter and then connect it to ur phone and keep removing and reinserting it for a couple of times and it will work for sure this happens due to dust or some particles getting stuck between those connectors not allowing the mechanism to work correctly hope it helps beacuse toothpick trick works fine but its temp and reoccur
Click to expand...
Click to collapse
I have the same problem and was very sad until trying the toothpic trick, even thought If I hit my pocket the problem returns, so I will try your recomendation, thanks!
Is there a hardware repair procedure, so maybe this part can be removed and replaced?

Yes it is a hardware problem. The headphone socket is faulty.
I've a HP 6828 - which is identical to Atom. I had this problem also.
Pls check this thread how to solve it yourself:
http://forum.xda-developers.com/showthread.php?t=421982

same problem goes to me to.. at first i'm quite shocked..there might be something damaged..then i insert a tooth pick (scared if i use paperclip could short the electrical terminal inside..) into the earphone jack.hoping a miracle to happen, then few moments, my atom back to normal..

umm problem with the internal earpiece

what should i do i have the tmobile wing and speaker works everything works accept the earpiece thing if i put the phone on speaker i can hear the people but when i put it to work on the earpiece thing inside the phone i cant hear anything so how do i fix that and where can i buy another one THANX

ricanchriz said:
what should i do i have the tmobile wing and speaker works everything works accept the earpiece thing if i put the phone on speaker i can hear the people but when i put it to work on the earpiece thing inside the phone i cant hear anything so how do i fix that and where can i buy another one THANX
Click to expand...
Click to collapse
I would try to find one on ebay that's broken and yank the ear piece from it.

ok thanx but can i use a headset or a bluetooth thiz way ti will make life a lil easier for me

If you have about 70 bucks, dr. cell phone will fix it. or if its still in warranty, call tmo

sigh no warranty this phone is about 1 yr old sigh....so where can i find this dr

google dr cell phone. they are slow though, just to warn you. took mine like 2 months because the part is rare

The earpiece speaker is really simple - two wires connecting to the plug - that sometimes can have a break in one of the wires. I had one recently that had the black wired severed completely because it got in the way of the screw hole. Might be worth taking apart and checking.

ricanchriz said:
ok thanx but can i use a headset or a bluetooth thiz way ti will make life a lil easier for me
Click to expand...
Click to collapse
Yeah, you should still be able to use the bluetooth to get around it. I think I have the pdf document on how to take your phone apart at home. If you want I'll post that for you.

dougstoner said:
Yeah, you should still be able to use the bluetooth to get around it. I think I have the pdf document on how to take your phone apart at home. If you want I'll post that for you.
Click to expand...
Click to collapse
Found it...

veekay said:
The earpiece speaker is really simple - two wires connecting to the plug - that sometimes can have a break in one of the wires. I had one recently that had the black wired severed completely because it got in the way of the screw hole. Might be worth taking apart and checking.
Click to expand...
Click to collapse
I totally wish i would have thought of that last fall before i sent mine in for repairs and paid out the a** for something i could have done myself

sigh... i dont want to wait 2 months for it so i guess no dr and thanx for the pdf very helpful i took it apart and the speaker looks alright i wonder wat it can be THANX FOR ALL THE HELP

O yes and is there aplace i can just buy the piece NOTHING ELSE thanks

Qtek 9100 - Mic & speaker dead, for the 2nd time

Hello all!
First, thanks for an awesome forum! It has both helped me tweak my Wizard, and also get help when I have needed it.
Well, I have no choice now but to ask here. Last autumn, my warranty was almost up, and a wierd problem presented itself. The mic and speaker suddenly just stopped working! The sidespeakers still work, I think, because the phone rings when someone calls me. But the caller can't hear me, and I can't hear the caller. And there isn't a hint of sound in it, no static or noise, there simply is nothing.
As there were only a few days before the 2 year warranty was up, I ran to my dealer and turned it in. A few weeks later, the phone returned, working again. But now that I come to think about it, I don't remember if I got a replacement or if they actually repaired it... It looked a little like they handled it rough though, maybe it was another phone... Well, that's not important right now.
The same thing has happened again! Summary:
1. Mic & phonespeaker dead
2. Stereo speakers work under certain conditions
3. Wired headset that came with the phone works, both for calling and media
So it seems like a hardware problem. Please note, although I downgraded the phone to original, official Swedish Qtek 9100 ROM, it has been thoroughly tweaked and upgraded to a number of different WM6 ROMs - but all that has been working beatifully!
Still, what are the odds for the mic&speaker dying twice in a row, on different phones (i think the present one is a replacement)?!?
Question: Does anyone recognize this? Is there a possibility that it is software related, and maybe fixable? I have searched both the web and these forums but haven't really found any information on it.
ANY input would be greatly appreciated!
Additional information:
Qtek 9100 (Swedish), G3 model, WM6 upgrade successful (unlocked)
EDIT: There are no system sounds, which is wierd, because the phone can still ring. I thought the system sounds came from the stereo speakers on the sides of the device?

Hello all!
It is a glorious day to be alive!!! Or to have a fully functional Wizard, at least!
Lol - my topic isn't very old, and i reply to it myself with a solution (?). I Googled after the Wizard service manual, and found it right here on Xda .
In all honesty, i didn't do all that much. I just followed the disassembly instructions of the wizard about half-way through, to the point where you get down to the back of the motherboard. I poked and fiddled enough to locate the mic assembly, only to discover that the mic is soldered to the mainboard of the phone. So, i figured i'd just leave it be, because if the mic is really broken the motherboard needs to be repleaced, or a replacement mic needs to be soldered on there.
After removing A LOT of dust in there (honestly, i think the service center that had my device last time wasn't very careful with anything, even a screw was missing! ), i reassembled it. The flat cable running to the keyboard was also a little skewed, but that may have been me, anyway i corrected it too. Same with the speakers.
Long story short, after successfully reassmbling the phone, i fired it up, called my home phone and voila! I works!
Not much of a fix, as i don't really know what i did exactly, but dust, dirt and some bad connections/soldering may have benn the culprit.
All in all, i'm very pleased with my afternoon here. Thanks for stopping by .

epatnor said:
Hello all!
It is a glorious day to be alive!!! Or to have a fully functional Wizard, at least!
Lol - my topic isn't very old, and i reply to it myself with a solution (?). I Googled after the Wizard service manual, and found it right here on Xda .
In all honesty, i didn't do all that much. I just followed the disassembly instructions of the wizard about half-way through, to the point where you get down to the back of the motherboard. I poked and fiddled enough to locate the mic assembly, only to discover that the mic is soldered to the mainboard of the phone. So, i figured i'd just leave it be, because if the mic is really broken the motherboard needs to be repleaced, or a replacement mic needs to be soldered on there.
After removing A LOT of dust in there (honestly, i think the service center that had my device last time wasn't very careful with anything, even a screw was missing! ), i reassembled it. The flat cable running to the keyboard was also a little skewed, but that may have been me, anyway i corrected it too. Same with the speakers.
Long story short, after successfully reassmbling the phone, i fired it up, called my home phone and voila! I works!
Not much of a fix, as i don't really know what i did exactly, but dust, dirt and some bad connections/soldering may have benn the culprit.
All in all, i'm very pleased with my afternoon here. Thanks for stopping by .
Click to expand...
Click to collapse
hi epatnor,
I think the problem with your phone was a stucked microswitch in the 2,5 mm connector for the headset. I read about it here in the forum. Sometimes the switch stays in the closed position and the phone still thinks the headset is connected. Thats why all the sound is sent to the not connected headset and therefor your phone seems to be not working (unless you connect the headset)...
But removing the dust is for sure not a bad thing...
For the next time: I think there was an easier solution for this problem than disassembling your phone...
regards
huibuh_1

Thanks huibuh_1,
Yes this was probably not the smoothest way of "fixing" it. That said, the stucked microswitch theory would actually fit my problem well - I can see now that the exact problem I was having would arise if such a switch was indeed stuck.
However, I think that the problem would be more intermittent since I actually use that port now and then - especially since it's the only way to talk (besides using a bluetooth headset that is). And since I connect the wired headset now and again the switch is used and moved, I suspect that this would result in the speaker/mic coming online again maybe..? Temporarily at least?
All the same, thanks for replying - this might happen again and with your information I'm better prepared for it!