Database Users

Exchange Global Contact Access working for anyone?

I am needing a way to access my global contacts without a server side plugin and found this from ms:
http://www.microsoft.com/windowsmobile/downloads/global/default.mspx
I just tried it out and keep getting server unavailable errors. A friend of mine on a different exchange server tried it out as well with the same error. We are both running exchange 2003 spk2 and can sync fine otherwise, in fact using push from the new ROM which is working great. Any thoughts? Anyone else care to try it out? Setup is simple, just user pass domain and server address.
tried the check boxes in setup and they didn't seem to make a difference (forms authentication and isa 2004)
Thanks,
-mix

btw, I tried to update via wifi and grps and received the same error. the FAQ is useless, evidentally they dont expect you to get unavailable errors.....
-mix

Thanks for writing this cause I didn't even know it was possible. All I do is go into contacts, click menu, and click find online. Then type in a name and click find and boom! it's there! no need to enter any server settings.
I'm using the new leaked ROM with push e-mail.

Thanks for the tip, I missed that in the new rom. I was hoping to to use global access to schedule a meeting on our shared global calendar, something I can't do with the new ROM, unless someone else can point to a place where I missed it.
If anyone else loads it, let me know.
Thanks,
-mix

Direct Push - Connects & Syncs, but Inbox remains empty

I've searched and searched, but I can't seem to find anyone with this problem.
Basically, I'm trying to get my new Treo 750 to sync over wireless with my Exchange server. I run the Exchange server from my own house, on it's own domain. I've upgraded the Treo 750 to WM6. I previously did not try wireless sync on WM5. My Exchange server is 2003 SP2.
At first, I tried connecting via SSL only to get a message about the certificate not being valid. After fighting and fighting with trying to get the cert on the phone, I finally gave up and disabled SSL on the device in an attempt to connect.... via any means possible.
What I first thought was success has turned into another problem. I know I'm communicating with the server, as the policy from the domain controller made me set a device password. It was at that point that I knew I was getting somewhere. Now, when I hit "sync", I see it checking for changes. At the bottom of the screen, it'll run through each step: Contacts, Calendar, Email and Tasks.
Let me see if I can describe this..... It'll briefly pause at say... 0/80 for my Inbox, then count (very quickly, in large increments) till it hits the 80 and move on to the next item in the synchronization list. This cycle restarts after 5-10 seconds.
When I go to look in my Inbox, it's empty. The only thing I see is at the bottom: "Outlook E-mail 0 Items". Same with Contacts, Calendar, etc...
Now here's the kicker. If I send myself a test email from an outside account... say, Gmail, the sync app will then show "Email 0/81", then tick up to 81 and move on to the next item. However, nothing is downloaded. I can pull up a list of all the personalized folders I've created for my mailstore, and they're all there. I can "subscribe" to them, yet they remain empty as well.
I'm completely at a loss. I don't know what else to do at this point, and it's proving to be a difficult thing to search for. Any advice you can give would be very much appreciated....
As I said, this sync thing is happening pretty much non-stop. It'll rotate through the 4 steps (email, contacts, calendar, Tasks), wait a few seconds, then start it all over.
I've noticed that no other net apps work while this is happening. I actually have to go into ActiveSync and hit stop. After that, net applications (IM, PIE, Opera, etc...) work just fine.

Here is a (truncated) log from the device.

That looks pretty similar to the log I get from my device when I ActiveSync to Exchange. Jave you tried doing a backup and then hard resetting? I find that DirectPush is very finnicky with when it does and doesn't work but may just be my server.

Actually, to completely eliminate the device, I setup the MS WM6 emulator from a computer on an outside network. I got exactly the same thing as on the device. That pretty much tells me it's something on the server.
Here's another tidbit that might help. Before getting this phone, I setup BES Express on my Exchange server. I had problems with it working at first, and read through several guides before I had permissions working right. To this end, I made a lot of permissions-based changes on the Exchange server.
Could this be a permissions issue? How can I check if the permissions are correct?

Ok here's your problem, running another MAPI client on an Exchange server is NEVER a good idea. If you shut down the BES services and then reboot the server, what happens? Also, have you tried checking the Exchange Server event viewer for any info on what's happening server side?

Urthwhyte said:
Ok here's your problem, running another MAPI client on an Exchange server is NEVER a good idea. If you shut down the BES services and then reboot the server, what happens? Also, have you tried checking the Exchange Server event viewer for any info on what's happening server side?
Click to expand...
Click to collapse
Very good point. I hadn't even consider that. I don't even need it anymore.
That being said, what is the best way to go about uninstalling BES Express w/o jacking up the rest of the Exchange system? Also, have you ever actually heard of this causing the problem I'm experiencing? You sound pretty darn certain when you say: "Ok here's your problem". Each time I find or come up with a possible solution, it never seems to make a difference. Sure, my Exchange installation is "cleaner" and more standardized with each solution I try, but it never resolved the issue.
If you can provide me a decent guide or recommendation for uninstalling BES, I would appreciate it. Unless you have some better tips, I'm using these two pages as guides:
Perform a clean uninstall of the BlackBerry Enterprise Server
How to uninstall and re-install BlackBerry Enterprise Server on the same computer with minimal disruption

Ok, stopped all the services, uninstalled BES, deleted all related program directories, and removed all associated registry keys. Logged out of BESAdmin account and removed it from Active Directory.
I did all this from Remote Desktop, so the only thing left to do is reboot the server. I could do it remotely through command line, but it has a habit of freezing up during shut down (it's been doing it for years, doesn't seem to harm a thing). So I won't be able to reboot until I get back in town tonight.... just in case it freezes.
I have a few questions, though. Do I need to make any changes to MAPI (remove, stop, change, etc...)? I still need IMAP access for remote relatives, but I'm gonna get rid of that soon once I get them setup through the VPN.
Anything else I should remove/change?

Oh yeah, just for ****s and giggles, I tried synching again, both with the actual Treo 750 and also with a WM6 emulator on the remote server. I've also tried running the WM6 emulator from the same network as the Exchange server, just to eliminate the firewall, as Direct Push only seems to use ports 80 or 443, depending on whether you have SSL enabled or not.
Correct me if I'm wrong about the firewall ports.

Those are the same ports I have open, but much like yourself (and correct me if I'm wrong) just a casual Sysadmin. While I'm not entirely certain if BES is your issue, I'm inclined to think it may be a MAPI collision between the two. I haven't used BES myself so I can't really advise on the best method to uninstall, but I had a similar issue where my Outlook clients couldn't connect when I installed Outlook on the Exchange server. On another note, why set up VPN when you could just configure RPC over HTTP if you're running the server on Win2k3, it's probaly cut my support calls with users by aboyt 25%. If you'd like I can give you access to a server to compare it to, just PM me if you think that'd help.

I just saw that you also had IMAP open, that's definetly not going to be causing the issue, as I also have that running on my server and have people using it at this very minute. Also, have you tried checking on your device if you go into ActiveSync>Right Softkey>Options and then checking that the boxes besides Contacts, Calendars, Tasks, etc... are checked? I know it's stupid, but I've had issues like that before where I couldn't figure it out for the life of me.

Urthwhyte said:
Those are the same ports I have open, but much like yourself (and correct me if I'm wrong) just a casual Sysadmin. While I'm not entirely certain if BES is your issue, I'm inclined to think it may be a MAPI collision between the two. I haven't used BES myself so I can't really advise on the best method to uninstall, but I had a similar issue where my Outlook clients couldn't connect when I installed Outlook on the Exchange server. On another note, why set up VPN when you could just configure RPC over HTTP if you're running the server on Win2k3, it's probaly cut my support calls with users by aboyt 25%. If you'd like I can give you access to a server to compare it to, just PM me if you think that'd help.
Click to expand...
Click to collapse
I'm not 100% sure, but I don't think Direct Push uses MAPI at all, so I'm pretty sure it can't be a "MAPI collision", so to speak. I was able to completely remove BES w/o any issues. I rebooted the computer last night, just to be sure, and I'm still showing the same problem. ActiveSync connects and looks like it's synchronizing, but in the end, nothing is actually downloaded from my phone.
I really believe it has something to do with permissions. I say this, because I had a very difficult time getting BES to work. I had to mess with a lot of permissions to get mail flowing to my Blackberry. I can't be sure that I didn't goof something up in the process.
With that being said, everything else works just fine. I can use OMA. I can use OWA either HTTP or SSL (forms-based authentication disabled, of course). I can connect without issue from IMAP, or directly via Exchange over VPN, etc...
Urthwhyte said:
I just saw that you also had IMAP open, that's definetly not going to be causing the issue, as I also have that running on my server and have people using it at this very minute. Also, have you tried checking on your device if you go into ActiveSync>Right Softkey>Options and then checking that the boxes besides Contacts, Calendars, Tasks, etc... are checked? I know it's stupid, but I've had issues like that before where I couldn't figure it out for the life of me.
Click to expand...
Click to collapse
I have tried that. I've also tried changing the settings for email from 3 days, to all the other options. It will change the amount of emails ActiveSync "sees", but they still do not download to the phone.

Oh yeah, as far as RPC over HTTP goes, it's one of those "I've always used..." things.
What are the advantages of RPM over HTTP?

I'm not quite sure it's a permissions issue, because as far as I know ActiveSync only uses the standard exchange accounts/services,+ a few virtual directories. What you can try doing is deleting the ActiveSync virtual directory, and then restarting the IIS and Exchange System Attendant services and see if that helps.
RPC over HTTP alleviates the need to have to login to a VPN to check email, it also makes it much easier to configure the client, as they only have to enter their Username+Password and enter the FQDN of the server.

Urthwhyte said:
I'm not quite sure it's a permissions issue, because as far as I know ActiveSync only uses the standard exchange accounts/services,+ a few virtual directories. What you can try doing is deleting the ActiveSync virtual directory, and then restarting the IIS and Exchange System Attendant services and see if that helps.
RPC over HTTP alleviates the need to have to login to a VPN to check email, it also makes it much easier to configure the client, as they only have to enter their Username+Password and enter the FQDN of the server.
Click to expand...
Click to collapse
I deleted the ActiveSync virtual dir (which actually had a much longer name), as well as the OMA virtual dir.
Now I get this message when I try to connect. I guess I need some help on rebuilding it now... heh.
As for RPC over HTTP... brainfart. I knew what it is, but I wanted access to remote shares.
As far as permissions go, I'm pretty sure it's not the problem as well. I just created a brand new user and had the same thing happen.

Flapjack said:
I deleted the ActiveSync virtual dir (which actually had a much longer name), as well as the OMA virtual dir.
Now I get this message when I try to connect. I guess I need some help on rebuilding it now... heh.
As for RPC over HTTP... brainfart. I knew what it is, but I wanted access to remote shares.
As far as permissions go, I'm pretty sure it's not the problem as well. I just created a brand new user and had the same thing happen.
Click to expand...
Click to collapse
Did you try stopping and then starting the Exchange System Attendant and IIS services, the folders should come back automatically. If all else fails, reboot and see if the folders come back.

Urthwhyte said:
Did you try stopping and then starting the Exchange System Attendant and IIS services, the folders should come back automatically. If all else fails, reboot and see if the folders come back.
Click to expand...
Click to collapse
I know that trick, but if there is anything wrong in the metabase, it will not be overwritten.
I'll be using this guide to completely blast out and rebuild all the owa-related folders:
http://support.microsoft.com/kb/883380/en-us

Ok, I rebuilt everything using Method 2 in the above-linked guide.
Now, I'm getting support code 0x85010014
This pages says the cause is SSL being enabled on the main site, but it's definitely not. There are other vdir pages that have SSL enabled, but none of the default MS dirs... only personal ones I created for other things.
http://www.messagingtalk.org/content/479.html

Is there any chance that you have FBA enabled, if you do theres supposed to be some way that you can trick ActiveSync to use a different folder or something. It wasn't really worth it to me, so I just ended up disabling it.

Urthwhyte said:
Is there any chance that you have FBA enabled, if you do theres supposed to be some way that you can trick ActiveSync to use a different folder or something. It wasn't really worth it to me, so I just ended up disabling it.
Click to expand...
Click to collapse
That's the thing. I don't even have a certificate on the site right now. I got rid of the self-issued one, and now I'm waiting on my GoDaddy one. So I don't have FBA enabled. That's why that messages seems so weird...

Hmm, that's odd. I got the same error when I first configure ActiveSync, but now I forget what I did to resolve it. Also, is there any chance you have some sort of IM application, such as Google Talk or AIM? It's a bit easier to resolve these things if you can have a more back and orth communication then a orum post.

Connecting to Exchange Server

My company runs an exchange server for email, and I was wondering if anyknow knows how to connect to them, using the mogul. I went through the setup on the phone, with no success...Are their any additional steps required to connect to the server when you are not on the same network as the server?

Missing Certificate ?
I think you'll have to install the certificate from your Mailserver on the phone to get it working.
Do you get any active-sync error code when you're trying to sync ?
In general you get an error-code in ActiveSync which is telling you what's wrong...
IMHO the best idea would be: aks your IT-Stuff in your company

you need to add a server in active sync with your companys exchange server addy and your username/password

To be clear you need to enter your companies OWA server address. At most small companies this is your Exchange server and at most large companies it is your ISA server.
Example:
You access OWA using https://exchange.mycompany.com/exchange
You enter: exchange.mycompany.com in the activesync settings and you use your username, password and domain to authenticate
You also need to make sure Outlook Mobile Access is enabled on the Exchange Server and on your Exchange Mailbox. You will need to contact your IT Admin to verify these settings.

I'm in the same boat as the OP. I had been trying to hit the mail server directly or via VPN, with no luck, probably due to no certificate. Never thought about OWA. I set this up as indicated in the prior post, and checked 'Tasks' only (just to run a quick test), and it sync'ed fine. I then checked email and calendar, and now it takes me to a company sign-in web page (same page I encounter when using web access to OWA). Weird thing is the page is in the ActiveSync window and does not appear to be rendering correctly or completely (e.g. no 'submit' button). Nonetheless, I sign in and click where the submit button "should be" and the page goes away and it appears to start syncing, only to take me back to the sign-in page again after 15-20 seconds. Any suggestions on how to get past this point? I've tried logging in to OWA from IE, but ActiveSync still brings up this sign-in page. And yes, I've got my userID, pswd, and domain properly set up as well. Thanks.
BTW, my company IT won't help because they only support handheld access for specific company-issued devices.

try using mail.yourcompanymailserver.com/oma
its a lightweight version that handles easy in mobile browsers (only if your IT guys have enabled it)
as for the OP your exchange settings could vary depending on how your admin set it up, ssl (requiring a certificate) or not. to get the certificate from your company you can dl it from the server mail.yourcompanymailserver.com/cersrv
you log in using your mail credentials and you select download certificate chain and select a der 64.
save it to your phone and just install.
chances are though if your company is using a lot of treo's they dont require ssl because you can't install self issued certificates on them (good work palm). so if you want to ask your IT guys their setup and post it here i can try to walk through it with you.

this is my situation and how i got it to work.
Although i tried to internal address of 1x01po2s.domain.name, that didn't work.
I thought about it for a while, and reasoned if i can access my companies exchange server outside the network through a http://mail.domain.name address, then maybe that'll work hahaha
BAM! it did and now it works perfectly fine. Conincidentally, since i started trying to get this going last week, i emailed a few guys i know and the last one who got my email (it was forwarded to try to solve the problem) said that because of security policies, i am not allowed to do this. Ooops!
Here is a quick run down of my settings:
server address: mail.domain.name
ssl is selected (checked)
username: exchange/nt workstation login name
password: user password
domain: network domain (we have different domains)
save password is selected
under advanced you can select whatever options you like
next select e-mail, and any other options you want
and you're done!
I also enabled the push email icon and get my email regularly on my phone throughout the day.
Well, i hope that this helps some of you out.

server address: mail.domain.name
Click to expand...
Click to collapse
just so folks know there is no standard for this, its whatever subdomain your company decided to put OWA on, for my company its webmail.companywebsite.com
best thing to do would be to ask someone in your company how to access email from outside the office using internet explorer, thats the address your lookign for

Sprint mogul (Titan) WM6.1 Rom update killed exchange server activesync
(Sorry in advance for the long Email) I purchased a Mogul from RS about three weeks ago. For the first week, it worked great! I logged into my company exchange server down loaded and synced email, cal,contacts,tasks ... was very excited. I also got very excited when I started t read threads in this blog .... it seems like there are some pretty smart members maybe someone can help!!
Noticed that there was a new Rom (Sprint TV and improved connection) installed the ROM.
Have spent endless hours with HTC technical support, sprint technical support (not an appropriate name). At times managed to get the email to load but never again Cal, Tasks, contacts. Always able to get sent emails to load (by checking option) . I'm left with a couple of alternatives (any others would be greatly appreciated (actually I really like this phone but I need my email,schedule,etc to work) The error is 0x8503001C there is no exact description about this from MSmobile it seesm to be an awh**** code. Searching on the web provides 1000s of hits unfortunately not just my issue.
o Go to an early Rom WM6.0. So far it seems like to do this I need to unlock the phone then flash the earlier rom?? Since no SIM card I need to hack the registry?? There are several products out there which is best (I do not mind paying for somethng that works well). I down loaded several "Oficial ROm versions ... unfortunately did not write down the number of the one the phone came with.
o Find some way of getting this thing to work well to keep the extra features
o My grace period ends in a week ... cancel with Sprint go to Att but there is not a 3G phone I like ... only Iphone ... it has issues for exchange server??
o I got my wife a Touch at the same time (it runs WM6.1) same issue. Downloaded once my corp email no cal, etc.
o I was told that this Rom was cooked up by MS & Sprint what a disaster
Please, please help ... Thanks in advance
Scurfer

Exchange email and Skype not working after Upgrading Sprint Touch to Wm6.1
The Exchange activesync died at connection and never can sync my company emails after I upgraded Touch to 6.1 Sprint/HTC ROM. Skype also does not work, no sound after first ring, even with 2.2.0.45. I like the GPS and Rev.A speed, and do not want to risk downgrading the ROM. Anybody encounter ssimilar situation?

Active sync Error??

The security certificate on the server is not valid. Contact your Exchange Server Administrator or ISP to install a valid certificate on the server.
Support Code: 80072f06
Click to expand...
Click to collapse
I know most of us has seen this error message but my problem is...I cant really find any thread or so saying what causes it or how it is solved. Any help is appreciated...if is even a link.
Thanks

use google.com
http://social.microsoft.com/Forums/en-US/windowsmobile/thread/f2b04e26-e467-426e-9efd-07d4a246e05e/

Not so easy unfortunately, none of those fixes works for me. Infuriating!!

What has worked for me is just sync without any internetpages open! Very simpel solution, but does the trick!
Just close all internetpages, sync your device and when sync is done start your browsing... Maybe the connection will be stay on, and then again maybe not...
I also use soti pocket controller and this also shuts down when there is too much computeractivity
Has helped me out, although im in the least satisfied with the solution...

EVO won't communicate with my exchange mail server

I have tried the built in app and touchdown, but both can't resolve our company exchange mail server. I even tried browsing to mail.mycompany.com and it gives me a 404 error...where as any other device pull it up just fine.
Thoughts?

did you try owa.mycompany.com?

Jye75 said:
did you try owa.mycompany.com?
Click to expand...
Click to collapse
My company doesn't use that DNS name...only mail.mycompany.com Which my iPhone pulls up fine in a web browser..and syncs up to in the mail settings.
it seems the EVO doesn't have a DNS resoloution for the address..

Okay this is funny.
Can anyone tell me if in your web browser you can get to www.continental.com or coair.com?

Yes to the first no to the second.

Same as ^.

Yes to the one you mentioned in PM. With /OWA and /Exchweb trailing the OWA web address.
This was tested on the EVO 4G phone.
I am able to get it resolved through the Mail app as well. Of course I can't get in

I can get in and I'm reading your email right now.
Is there anything you need to know in particular? Your 4:30 appointment has been canceled.
kidding of course

Soupskin said:
I can get in and I'm reading your email right now.
Is there anything you need to know in particular? Your 4:30 appointment has been canceled.
kidding of course
Click to expand...
Click to collapse
Lmao, if I have an appointment at 4:30 I'll cancel it myself!
Seems to be an issue with my location...if I move far enough to change towers it all works...if I move back to my office...the entire internet, except anything from my company works.

I canceled the appointment for you at 4:30pm! haha.
Update your Profile and your PRL again. It helped me with some things such as web pages not completing initially when I first picked up the phone.
I have done the OTA update as well and Revoked Root.
Hope that helps. That's really strange the towers would effect DNS resolution or IP blocks
Did you download too much "pron" from that tower and it blacklisted you?

mrmomoman said:
Did you download too much "pron" from that tower and it blacklisted you?
Click to expand...
Click to collapse
hey man...it's a big screen..

Grims said:
Lmao, if I have an appointment at 4:30 I'll cancel it myself!
Seems to be an issue with my location...if I move far enough to change towers it all works...if I move back to my office...the entire internet, except anything from my company works.
Click to expand...
Click to collapse
Question , are you trying to access it from within your company wireless network , as in , is your WiFi on the phone turned on and connected to your works network , in many cases you cant access that kind of stuff from within the network.
just a thought.

n8dcj said:
Question , are you trying to access it from within your company wireless network , as in , is your WiFi on the phone turned on and connected to your works network , in many cases you cant access that kind of stuff from within the network.
just a thought.
Click to expand...
Click to collapse
No, wish I could though...they have our wireless network setup with AD authetication. Either way, it wouldn't explain why www.continental.com wouldn't come up.

Grims said:
hey man...it's a big screen..
Click to expand...
Click to collapse
I work with Dual 30" screens Double action!!!

Are you sure you have all the proper settings for Exchange on the EVO? I do not recommend accepting the 'automatic detect' settings for Exchange synchronization - on the initial screen, select manual setup and make sure you get everything right.
You will need your username/pw of course, but also the OWA site address and domain name. You might want to double-check with your IT department for the right settings.
Finally, if certain websites aren't popping up, I would update your PRL - this should clear up any data service issues.

All that had been done. Was not a settings issue.
Sent from my PC36100 using Tapatalk

I've not had any luck getting the mail client to get pushed email from OWA on my EVO either. I had this setup on my Blackberry before, but it isn't working out for me with the default mail client. I am using the following settings for Exchange Active/sync. If anything stands out to any of you, please feel free to let me know, this is my first droid device.
Exchange ActiveSync
Email address: (my email address for work)
Server address: (owa.company name.com/owa) since our company upgraded to Exchange 2007, we have had to put the "/owa" at the end of the URL to authenticate.
Domain: Active Directory domain for work
Username: GUID used to authenticate within active directory
Password: password used to authenticate within active directory
I have tried with SSL and without, to make sure that wasn't the culprit, but no change in results.
Not trying to hijack, just didn't want to start another thread for the same issue. If I'm out of my lane with this post please let me know.

GrayTshirt said:
I've not had any luck getting the mail client to get pushed email from OWA on my EVO either...
Click to expand...
Click to collapse
Sorry all, but I kept poking around with it and after submitting this response I was able to get it to work. The only change I made was as follows:
Exchange ActiveSync
Email address: (my email address for work)
Server address: (owa.company name.com) Even though authenticating via web browser requires "/owa" at the end of the URL, i removed it and got the results I was looking for.
Domain: left this field blank
Username: Domain/GUID (used to authenticate within active directory)
Password: password (used to authenticate within active directory)
Enabled SSL
Not sure if this will assist anyone, but thought I'd post the results that worked for me.

GrayTshirt said:
I've not had any luck getting the mail client to get pushed email from OWA on my EVO either. I had this setup on my Blackberry before, but it isn't working out for me with the default mail client. I am using the following settings for Exchange Active/sync. If anything stands out to any of you, please feel free to let me know, this is my first droid device.
Exchange ActiveSync
Email address: (my email address for work)
Server address: (owa.company name.com/owa) since our company upgraded to Exchange 2007, we have had to put the "/owa" at the end of the URL to authenticate.
Domain: Active Directory domain for work
Username: GUID used to authenticate within active directory
Password: password used to authenticate within active directory
I have tried with SSL and without, to make sure that wasn't the culprit, but no change in results.
Not trying to hijack, just didn't want to start another thread for the same issue. If I'm out of my lane with this post please let me know.
Click to expand...
Click to collapse
My issue was not at all related to mail...it was a DNS issue with Sprint. It seems they have resolved the issue on their end.
EDIT: grats on getting it working

Simple resolution then:
1. Double-check all your Exchange settings, including SSL (which is a requirement, unless your IT department is a bunch of idiots).
2. If you can't browse to some websites, then you have an issue with your Sprint service, such as DNS as the OP has posted.