Database Users

Activesync 4.0 / 4.1 and the Wizard - no go on the sync side

Help!
My spiffy new Wizard is not playing when it comes to the the syncing side of things...
I have Office 2003, and have been using async 4.0 with my WM5 blue angel quite happily. All works.
I installed ActiveSync 4.0 from the CD that came with the wizard, and then plugged in the wizard. "Retrieving settings..." comes up, and then nothing happens. I've left it for half an hour - no luck.
The communication seems fine, as I can explore "my mobile device" and that works well, but sync is no joy at all
I tried syncing over IR, and got told that error 85010014 had occurred. Googling shows I'm not alone.
I upgraded to 4.1. No joy.
I removed outlook and reinstalled. No joy.
I installed Office 2003 SP2. no joy.
Deleted partnerships from both devices. No joy.
Hard reset the wizard. No joy.
Changed my profile to not use cached mode. No joy.
I am a bit frustrated with this - any further suggestions? My only thoughts are that the firewall is blocking activesync's requests to the exchange server when it starts up the comms, but on the other hand the blue angel is happy! Help! please?

Hi Chiark,
I don't have another WM5 device to compare with, but my Wizard won't sync to Outlook on my laptop as long as Sygate Personal Firewall is loaded. If I exit SPF until the first sync happens I can then reload SPF and it keeps sync'ing away without a problem. If I set SPF to 'Allow All' it still won't work. The MS help pages mention what ports to open, but also mention problems with VPN clients that work in the same way, wedging themselves into the protocol stack.
I'd try disabling the firewall to see if it helps... On my work laptop with McAfee desktop firewall I can't adjust anything, but sync'ing over IR works fine. On my own, notes don't appear to sync, giving a similar error to yours, but I did read that another Thunderbird user fixed that by making Outlook the default mail client again.
Hope that helps..
Dox
(ocassionally of the ICE forum too ;-) )

Yeah, I have the same problem. Can't sync with the usb but can sync with IR. I tried closing Sygate FW but that didn't help any. I use Thunderbird as my mail client so always get a message saying that outlook is not my default mail client...blah blah. I don't know if that has anything to do with it, but then why would it work over IR?
I am guessing something is messed up with the usb driver or something.

Thanks for the support
It's all pointing to an error with the outlook side of things, as I still can't sync over IR either, but I can explore the device quite happily.
I've run scanpst on all my pst files, no joy .

Try here, Microsoft have posted some clues
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

thanks for that - I tried those. The best resource I've found is Chris De Herrera's troubleshooting; http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
In desperation, I've done everything again this morning.
I was assuming that setting my firewall to "Allow all traffic" would, bizarrely, allow all traffic. It wasn't.
I couldn't disable the firewall; I had to uninstall it.
It's now working, but hellishly slowly.
Why the Blue Angel will sync and this wont is beyond me!
Cheers,
Nick.

Well, sygate has had to go back on due to corporate policy... No joy. But the blueangel syncs.
ARGGGHH!!!!!!!!!!!!!!

When I installed AS4.x, one of the .dll's was called something like 802AFUSB.dll (from memory, so ICBW), which makes me think MS are running "Ethernet" over USB which suddenly brings activesync under the jurisdiction of our firewalls. I don't know if that's just done in firmware on "upgraded" devices, or maybe there's some hardware changes in native WM5 devices, that kick in the ethernet over USB that you don't get on upgraded or pre WM5 devices?
Do you need AS4 to sync the BA under WM5 Nick?
Dox

Hiya Dox, it's definitely firewall related IMHO, but I'll be stuffed if I can see what's wrong: the firewall isn't blocking any traffic, I've opened every port I can see, and it's still not working correctly.
the blue angel syncs using the same mechanism, over TCP/IP connection via USB, and does so without a problem.
Code:
Creating new partnership for device 0x0 (WM_Wizrard, PocketPC).
11/15/2005 11:28:48.342 p(356) t(2052) TraceToFile -> ERROR in CConfigMgr::GetConfig : hr = 0x80072746 - cfgmgr.cpp(318)
11/15/2005 11:28:48.342 p(356) t(2052) TraceToFile -> ERROR in CDataSourceCol::_QueryDevice : hr = 0x80072746 - DataSource.cpp(5299)
11/15/2005 11:28:48.342 p(356) t(2052) TraceToFile -> ERROR in CDataSourceCol::Load : hr = 0x8000ffff - DataSource.cpp(3503)
11/15/2005 12:51:41.807 p(356) t(384) TraceToFile -> ERROR in CHttpEngine::SetTrustedIp : hr = 0x80072726 - httpeng.cpp(253)
11/15/2005 12:51:44.361 **** ActiveSync exiting
Funny that crapi is causing the problem... Googling that number shows that it could be related to MSN or WM10, neither of which are present on the blue angel. I might install MSN on the host to see if that helps, but I can't see how it would.
I also think it might be to do with outlook running in cached mode as I changed that setting when I removed the firewall. Damn and blast!
Argggh!

Stranger and stranger: if I remove Sygate Security Agent, it works fine... However, corporate IT are rather against me doing this

The MS help docs do mention probs with VPN adapters that slot themselves into the protocol stack to do packet redirection. I only use SPF rather than the security agent but I guess it slots itself into the protocol stack to watch for apps attempting to use the network interfaces above it in the stack. I wonder if it's a software compatibility rahter than security policy problem. I'd guess wedging an additional layer into an already complex stack is far from trivial. Maybe MS just assumed everybody would have a nice clean TCP/IP stack with MS Firewall...
Does SSA not have an "exit" option? We did use ZoneLabs Integrity Agent on the work machines, but engineers could get a special profile pushed to them which llowed them to quit the app when they needed to connect to our kit on customer site which scrapped with IA. I only need to exit SPF to get the session started, I can restart it as soon as the sync gets underway and it's okay...
Roll on 4.2 and a fix to all this shenanigans

Thanks for the thoughts Dox. I agree that it's looking like incompatability rather than config, but I can't understand why the blue angel works: it's truly weird!
The "Exit" on SSA is disabled by our system administrators, meaning to get rid of it, I have to uninstall it . There is a "pass all traffic" option which doesn't appear to work.
I'll now secure my laptop with Windows Firewall; our group policy forbids us from turning it on, but I can sort that out.
Cheers!
Nick.

Over-the-air sync

Can someone please help to do over-the-air sync with Qtek 9100.
I have been trying for this a long time and never got it working.
Thank you,
Florian

Wi-Fi synching has been removed frm Activesynch 4.0 onwards by MS due to security concerns. That'll be why you can't get it to work.
If you want to synch using Bluetooth then search the forum as this has been discussed in length on several threads

Thank you for your prompt answer.
I was looking for internet sync thru Wifi or GPRS/Edge.
Is there another app out there that can do the job?

wilesd said:
Wi-Fi synching has been removed frm Activesynch 4.0 onwards by MS due to security concerns. That'll be why you can't get it to work.
If you want to synch using Bluetooth then search the forum as this has been discussed in length on several threads
Click to expand...
Click to collapse
I believe some one has released a free patch to override the 'Wifi syncing in AS 4.0'. I don't have the file handy- but will try and post later if the original poster still wants it.
I've not tried it myself since I'm still using WM2003 and AS 3.8.

I would love the patch to enable WiFI active sync if someone could post it. cheers.

cizake said:
Can someone please help to do over-the-air sync with Qtek 9100.
I have been trying for this a long time and never got it working.
Click to expand...
Click to collapse
well, it seems to be a solution:
http://www.airscanner.com/downloads/airfix/airfix.html
didn't try it by myself, so - no idea if it's usable and functional. but - always one more option ;-)
cheers,
Radek

Yes, that's the same link that I got the patch from.
Maybe someone can try it out and post back results?
Actually, just read the text from the link and it quotes the following:
"Please note that AirFix is not designed to allow ActiveSync over a WiFi connection. Rather, it is a tool that allows you to enable the wireless network after you are already synced with the PC (e.g. with a USB ActiveSync connection)."
Perhaps not what people were looking for after all...

I am currently trying to set up the app.
Expect a post shortly.

Did not find a way to make it work.
Also their download page states :
Please note that AirFix is not designed to allow ActiveSync over a WiFi connection.
As I doubt they have a solution...

You can sync over the air via GPRS or WiFi to an Exchange Server without a problem, I do it everyday; to a PC I don't now if it's possible anymore.

The Airfix app is designed to prevent active sync closing your current wifi conex, nothing more. This will allow software developers to debug network code and allow you to keep a wireless connection whilest you sync. Most home users will use activesync passthrough from their pc->internet rather than wifi-> internet and so notice no difference

Advice for Exchange 2003 SP2 & ActiveSync (error 8501000

Having spent the past day or so struggling to get my shiny new HTC Wizard syncing correctly with Exchange 2003 I thought I would post the solution...
This only applies to those of you using ActiveSync to communicate from a WM5 (and possibly earlier?) with an Exchange 2003 server with SP2. SP2 looks handy for mobile users as it introduces HTTP direct push (well, it will shortly..) among st other features - this is the reason that I chose to install it.
Once installed, it allows a range of Mobile Access settings that include direct push (only actually available once MSFP devices - or patches - become available... Q2 seems to be the best estimate) as well as some interesting security features that allow a remote wipe of sensitive data, should a WM5 device be stolen/lost.
One of these security settings is to require a password on the handled device - a great idea... DON'T SET IT!! None of these security settings work with non MSFP devices - they throw a general server access error 85010004. So the server setting to check, on your Exchange 2003 SP2 server is:
(DOMAIN) > Global Settings > Mobile Devices
Click the "Device Security..." button
Make sure that the "Enforce password on device" checkbox is cleared - at lest until you have MSFP devices around
After that you can correct any other 85010004 or 85010014 errors using the advice from the Microsoft KnowledgeBase (have fun!). This SP2 problem isn't listed there yet (I got it, eventually, from a MS partner tech support site).

Hi Guy,
Have you been able to get Push to work? I installed the Exchange service Pack and enabled HTTP push. My WM5 wizard does a manual sync fine via GPRS, but when I check off realtime receipt, it keeps asking me for the phone's SMS number...
Have you encoutered this prob? I wonder if it makes a dif if my Phone OS is French while Exchange server is in English
Thanks

footang
Without the MSFP (which should be available VERY soon?) you have to rely on Exchange Server doing a 'fake push' using SMS... it sends an SMS to your device to tell the device to connect (over GPRS) to pick up new mail. This is NOT a proper push solution...
My understanding is that MSFP updates both the WM5 device AND the Exchange Server, enabling the server to implement true push... I'm seriously considering moving my Exchange to a hosted provider (probably Cobweb) as I have plenty of minor issues running Exchange 2003 on a small SBS server... Cobweb tell me they will have MSFP live this month.
I will let you know how I get on...

Guy,
I installed the latest QTEK Rom and push works great. The only prob is that it doesnt vibrate when the phone is in standby mode to let you know an email arrived.
cheers

Avantgo on the 8125

hi everyone,
i recently ditched my Palm PDA for the 8125 and i love it! the one program that i really miss is Avantgo which i use to read news and online content.
i downloaded the newest version from their website, but i cant sync my channels. i searched on their knowledge base and found this:
Windows Mobile Smartphone devices are not yet supported. A beta will be released in Q1! that includes support for Smartphone devices.
f you experience problems syncing through Active Sync: make sure the Pocket PC OS version installed on your device is 5.1.1702 or greater (Go to: Start > Settings > About). If your device has a previous version of the Pocket PC OS, check with your device manufacturer to see if an OS upgrade is available. Alternatively, you may initiate an AvantGo synchronization from the AvantGo client. From the AvantGo toolbar (bottom of screen), select Tools > Sync.
my wizard has the 5.1.70 OS. where could i get the OS upgrade? would i have to flash to the newest ROM to be able to view my content? thanks.

I have never gotten the sync via AS to work properly on my K-JAM and AS 4.1.
While connected to your PC or using Wifi, you can start the sync from the Avantgo app. Make sure the wireless features are on.

ActiveSync 4.1 install on Windows Vista 5342 beta ?

Hello,
I am beta testing Windows Vista Build 5342.
Has anyone managed to sync their device with Vista yet ?
I tried launching the ActiveSync 4.1 setup but it doesnt run.
I have a Wizard.
Thank you

vista is integration with ActiveSync ready!
you can sync the windows mobile device without ActiveSync 4.1!

Oh yea I read something about taht...but it doesnt seem to work with that latest build tho.
Are you jsut saying that or have you actually tried and got it to work ?

Vista does not use ActiveSync but a new version called Microsoft Mobile Device Centre. Try seeing if you can find this program on your beta version of Vista and this may work, however, there is speculation at the moment that the current build does not support WM5.

magnus, where did you get your Vista copy?

Sorry Evera but I cannot say.

if legit, it would be from Microsofts developer network, technet, or beta subscriptions membership.
When I test it with my Ipaq, I could not find the supposed control panel item for MS mobile Device Center. It was no where to be seen, Active sync 4.1 would install, but then inform you that it is integrated withi the OS (although the last line of the message has a chopped font).
It did not appear, until after I connected my PDA, and it automatically installed the drivers and initialised Mobile Device Center.
I have yet to try it with my wizard..

I tried magician on vista,file transfer from pc2ppc is OK,but sync with outlook--no good.

Yea Paul please let me know how it goes.
I plug mine in and it installs the driver but doesn't open any piece of software.
Thanks

Sorry if I bump an old thread but what the hey:
Sync Center can be found under:
Control Panel > Network and Internet > Sync Center
Alternatively you can find the Windows Mobile Device Center under:
Control Panel > Additional Optons > Windows Mobile Device Center
The later allows quick transfers of files, images, video's and music. It also enables your device - if configured correctly to access the internet.
PLEASE NOTE THAT VISTA IS STILL IN BETA AND THAT ALL FEATURES, REQUIREMENTS ETC ARE UNDERGOING ONGOING CHANGES. THEREFORE WHAT MIGHT WORK IN ONE BUILD WON'T NECESSARILY WORK IN ANOTHER Glad we cleared that up

Finally, today an update came out to Mobile Device Center. We can finally sync our info to our devices on Windows Vista!