I think I have just writen off my Hermes Frankinphone..
Luckily I have insurance, got a few questions that I am pondering..
Will the insurance company refuse to repair / replace the phone, as it was made out of a few different phones?
Would the Screen being broken, Slider not working and the front fascia being dented write off the phone?
If the phone was writen off do you think that they will directly replace or give me a newer model, if so, what model do you rekon...
think thats all the questions... one more thing....
IM GUTTED!
The Phone fell out of my shirt pocket and hit the doorstep... right on the edge :'( there are 2 dent marks either side of the screen (where the impact was) and the screen is cracked both sides at the same points.. and the screen part of the phone has bent a bit causing the slider not to work... TBH I would love for it to just be repaired but because all the fascia, sliders and screen would need replacing, I dont think it would be economical
The insurance is with my bank.. part of my current account.. to be fair.. surely they cant question the claim... they could always check with the operator the phone was in use??
I'm just concerned I'm gonna be stuck with my Orange c600 'til renewal time (the WM 6 + 6.1 roms on that phone just dont cut it)
Guess I should consider changing my signature lol
rosebud said:
The Phone fell out of my shirt pocket and hit the doorstep... right on the edge :'( there are 2 dent marks either side of the screen (where the impact was) and the screen is cracked both sides at the same points.. and the screen part of the phone has bent a bit causing the slider not to work... TBH I would love for it to just be repaired but because all the fascia, sliders and screen would need replacing, I dont think it would be economical
The insurance is with my bank.. part of my current account.. to be fair.. surely they cant question the claim... they could always check with the operator the phone was in use??
I'm just concerned I'm gonna be stuck with my Orange c600 'til renewal time (the WM 6 + 6.1 roms on that phone just dont cut it)
Guess I should consider changing my signature lol
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Think I would just get an estimate from some local repair shop / or a statement saying it's not worth repairing, and march into the bank with it. Almost certainly the repair costs (labour alone) will mean it's a write-off.
Mike
Screens are easy to replace if you've been in the phone before... I did a screen and a complete HTC case on my ATT 8525 because I left it on the cowl of a car and opened the hood, resulting in the hood pinching it up against the wiper blade, broke the screen good, but I got one from e-bay for like 40 bux and then got the case for the same, so my repair cost was less than a new phone. And it looks brand new.
Ok guys, I realize some of you may think I'm a bastard for asking, but here it goes...
I got a G1 through T-Mobile. Love it, I can deal with the suck ass battery because I have a car charger. Fast forward I few weeks and I noticed I have 3 or 4 stuck pixels. most of them aren't very noticeable, but one is like the freaking north star, really annoying. Then the creaking started. I figured I'd have to live with it since it was past my grace period.
Then I started browsing this forum and noticed people were getting replacements for pixels and creaking. I rooted my phone, which was a godsend, since I could now tether.
Everything was great, then one night I drove to the convenience store on my way to a bar, I put phone in my pocket, buy a few cigars. I walk to the bar down the street, take out my phone to sit at the bar and there's a large arching crack. I couldn't believe it. I was so pissed because I love this phone so much and I spent $200. I didn't even put any pressure I just put it in my pocket. Ruined me night. Is it possible that swinging open the screen could have caused it? I use the keyboard a lot.
I can't afford to get a replacement with the insurance, if it's going to be over $100. Besides, I've only had the phone for a month and a half. That's why I want to ask: if I send it in under warranty for the pixels and creaking, will T-Mobile charge me when they get the phone and see a crack in the screen? Is it possible that the crack is covered under warranty for some bizarre manufacturing defect with the keyboard?
I realize some may think it's kinda underhanded, but I honestly was shocked when I saw the crack, I am ultra careful with this phone and I've never dropped it or put extreme pressure on it; and technically, I will be returning it for the creaking and pixels.
A crack in the screen was not caused by sliding open the phone it had to have some pressure put on it to happen. Unfortunately it is not covered under warranty through tmo or the manufacturer the only way to get it replaced is through insurance $130. Never fun but a crack to the screen is not covered by HTC under there manufacturer warranty. If you do send it inwith out saying anything about the crack you will be charged an out warranty fee when the phone comes and the warehouse sees there is a crack on the screen. Then voiding your warranty completely best thing to do is just get your money together and pay for your insurance that is why you have it.
Your pretty much SOL. Regardless what was wrong with the phone prior to the screen breaking its no longer covered under warranty. You can still do a warranty exchange if you don't tell them about the broken screen but when they get the phone back Tmo will charge you $110 out of warranty fee. Sorry for you lose but looks like your wallet will be a little lighter.
Hi all, I am really really hoping that someone here can help me. I dropped my HD2 today and the screen just shattered. I rang HTC but since the phone has not been launched here in Australia they can not help me. I need to get a new screen but have no idea where from. Can anyone please help me on where to get a replacement screen. I was shocked at how the screen shattered, But I guess thats what happens with glass..lol..Thank in advance for any help
This is the drawback with glass screens, you get much better resistance to scratches but it becomes much more liable to shattering or cracking when dropped. A work colleague has had this happen to two separate iPhones.
As for your issue I can't really help, I doubt anyone else can either - given how new the phone is it's unlikely there is any means of getting the screen replaced outside of HTC doing the job even if you lived in a country where it's been released. However, I will suggest the first thing you do when and if you get it replaced is buy some sort of cover, this will reduce the chances of a screen shatter on being dropped dramatically. Here is the one I have purchased, it should be arriving today.
http://www.mobilefun.co.uk/flexishield-skin-for-the-htc-hd2-black-p22681.htm
Thanks mate, I have a cover and screen protector on it's way which I ordered on the weekend..bummer it's too late eh..lol..if all else fails I will buy another one and claim it on insurance if I can and either keep the old one for a spare or try and sell it for parts..it still works perfect just has a shattered screen .but thanks for your input mate, I appreciate it
I noticed that they still work too, both my colleague's iPhones (he dropped and broke both in work in the space of a few months) still had fully functioning touchscreens despite the glass being completely shattered.
Yeah it's funny how they still work fine. My old Samsung HD bounced about 3 times and went for a skid..lol..Just found out that I can claim it on my House insurance which will get me a new one..This time I will have a cover ready for it
Yesterday I persuaded my mum to get a HTC Tattoo, but within a few hours there is quite a deep scratch on the screen.
Now, I've already rooted and put a custom ROM on it, so I don't want her to take it back and swap it for another one, they might not even do that now I rooted it anyway.
So, what are the options? I have a screen protector on order, will Orange do a screen replacement, even if we have to pay?
If we have to pay, how much would it cost? Is there a third party vendor I would be better going to?
I'm in London, but my mum's near North Wales (Shropshire).
Thanks.
I have a scratch too... grrrrr
It`s a physical damage, so it`s your`s fault, and you gonna have to pay for it.
Try anyway, take it to the orange and ask them.
You can put back original Android OS and they will not know i had a custom rom, but i don`t see why would they even turn on the phone, since they will be changing your screen.
As i said, there is a minimal chance that they will do it for free...
Any idea how much a screen replacement costs?
My screen is really scratched as well...
But I noticed that if you put a screen protector over it, you can't see the scratches so much any more...
Hi everyone looking for some advice.
Yesterday I noticed my Galaxy S screen wouldn't come on after taking it out of my work trouser pocket. Did the usual took the battery off and re-installed it. The screen is now black and not showing anything apart from the very top of the screen which shows some colour and fuzziness. I noticed this morning a half inch crack to the screen middle left of the phone which is internal. The crack is underneath the screen. Now I am 100% this has not been caused by me. The phone has been in a flip case since new and I have never dropped the phone or extreme pressure applied to the screen. The phone is in mint condition with no scratches what so ever. Took the phone to T-Mobile this morning as it is covered under warranty for 24 months and the phone is a year old. The first person I spoke to looked at the phone and saw the crack. They said to me that there would be no point sending it off for repair as it would be deemed as accidental damage. I did point out that there was know way I caused the crack. The person stated even having it in your pocket can cause the screen to crack if pressure is applied to it by other items e.g keys or if I pressed against it. The phone was the only thing that was in my pocket and it was a side pocket of my trousers where no pressure is ever applied. I have kept it in the same pocket of my work trousers for a year and never had any problems. The person then referred me to another collegue who was more helpful. She looked at the phone and confirmed that it was in mint condition with no scratches to the phone. She advised that she would send it off for repair but did explain that they could refuse to repair it or replace if it was deemed accidental damage.
I just have this bad feeling that it is going to come back with them saying it was my fault even though I know it wasn't. Does anyone have any views or opinions on what to do if this happens. I have searched the net and found other people around the world who have had the same problem with their Galaxy S. Looking at prices I will be looking at a few hundred pounds to repair it which I don't think is worth it.
I know you say adamantly that you did not cause the crack, But in some way or other you must have..
I know you are extra extra careful with your phone, Im the same as mine, But there is no way the screen could just crack on its own.
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
The best you can do is hope it gets fixed under warranty, Otherwise scout around for a phone shop that could replace it for you.
azzledazzle said:
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
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Yeah .. sure!
Let me give you an example of ... my car.
The story:
Windshield broken due to a small rock on the highway (the usual stuff). Went to repair shop, new windshield installed. Everything was perfect until this summer (2 years later). The windshield was still in great condition, no cracks, no pinches, no nothing ... as new. One day, during the lunch break from work I've started the engine, and in one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
Who's fault it is? Mine for miss usage? Manufacturer of the windshield? God? poor assembly at the repair shop? pick one.
I would say that the amoled will be replaced because its obvious no mechanical stress was applied ... it was just a faulty unit, nothing more. I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.
ro_explorer said:
one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.
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wouldnt the heat from the sun, Then the sudden cold cause such thing to crack ? glass DOES break due to rapid temperature changes, Try this at your house. Put the hair dryer to the window on a really cold day and leave it till it breaks .
And your friend got his screen replaced because of dead pixels.... That is a fault, that was not his fault.
Its a strange case, but its hard to think the screen just broke of its own accord.
I was trying to underline the obvious .. sometimes things break doe to some other reasons than "you". It is obvious that a glass will be under great stress if you put it uncer big temperatures changes but still ... that glass was supposed to resist to such stress.
Same thing with the screen in question: the amoled is a thin film placed on top of some strong substrate. The whole structure is supposed to resist to certain stress and there is no way you can break it by miss usage unless you will break the outer glass also (gorilla glass + capacitive digitizer). So, no matter we are talking about dead pixels on a 2 months old screen or of a cracked amoled structure under the intact gorilla glass, the "cause" is the same : faulty unit (maybe is the amoled itself which has a flaw, maybe is the way it was mounted in the phone ... doesn't really matter).
Maybe your right, But the whole thing is still very strange.
Anyway lets just hope the outcome is better, and it gets fixed under warranty.
But you know what these service centre folk are like, They will try anything to avoid repairs.
Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks
sandeept said:
Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks
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Does your contract have an insurance policy ? if so that should cover accidental damage (i know its not accidental, But they may say it is)
And if not, are T mobile fixing it, Or are they going to send it to samsung ?
Gotta admit its a cracking screen eh? [Nt]
:d :d :d :d :d :d :d
Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.
sandeept said:
Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.
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Well if tmobile send it back UN fixed, Send it back to samsung, Is it still under the 12 month warranty ?
I believe the warranty expires this week or next so probably wont be able to, thanks for the suggestion.
If you get it back from T-Mobile unfixed, sent it directly to Samsung.
Maybe they'll still fix it. If they dont they'll probably will call you to tell you how much fixing it will cost. Start telling your whole story again and again, make them tired of hearing
If they dont listen, tell them you want to put in a complaint. Ask for an email adres or something were you can send your complaint email to. Dont let them send the phone back.
Send a large mail explaining everything, maybe put in some laws that apply to your case, like that it has to be faulthy when manufactured etc.
Also that you havent had any scratches on it and that the crack is UNDER the glass.
If they reply again with "we dont fix it" again send a mail with telling them that the phone is in mint condition and that the crack UNDER the screen came out of nowhere and that by law they have to fix it. Make them believe you'll sue them in court if they dont fix it.
Even call them if necessary.
Do everything to be a pain in the ass and meanwhile make sure they dont send the phone back during all this.
Maybe it will work, maybe it wont. But its better then giving up. Gives you a bigger chance of success.
manufacturers like dont like problems that take a long time. And if you proof yourself to be an annoying customer, one that shows he wont give up and do everything that they can to give the manufacturer a bad name, they'll probably think its better to win that particular customer over then to fight him. They dont like bad press.
Maybe they'll fix it, maybe they dont, maybe even they'll give you a discount at fixing it. At least you didnt make it easy for them.
Thanks for the reply. I am definetly not going to just be pushed aside and give up. If the phone comes back un-repaired I am going to complain to T-mobile and keep complaining to them. I will also take your advice and send it to Samsung and complain to them. I know lots of other people who have iphones without cases who do not look after them, scratched, dropped and are still working fine. Then the opposite end there is my phone which has been in a leather flip case from new protecting the screen. I have never dropped it and it doesn't have a scratch on it. Really annoying!
Really there is only one reason a screen/windowzsheet of glass whatever will crack and that is due to force. Force of some sorts was applied to the screen and honestly, as much as you don't want to hear it, it was almost certainly because you leaned on in it. In the pocket and your next a desk, or a chair, and you wouldn't even know its happened 9/10 until you take the phone out to use it. Often the phone will still be "functional " except for the dark screen so you can still feel it vibrate with may's so it could be some hours later before you realise. Another possibility is it was a previous drop or bump that wasn't enough to do it there and then and has simply hit breaking point on this unfortunate day. :'( other causes are to much pressure when a replacement is fitted, as happens with car screens more often than you would think, all it takes is the smallest little bit of awkward pressure and sure enough. Extremely rare for this to happen on a phone as the screens are mounted and held in place in a fundamentally different way.
I've worked in phone shops and car dealerships to qualify my above statements and honestly for all the hassle you are going to face, from people like me mostly, that it simply doesn't break on its own and you being aware of the force is a mute point. The fact is the force was applied and the screen broke. You knowing it happened or even being responsible is not the point, the point is was it a manufacturing error that caused it. They gonna say no and its going to really piss you off and when all is said and done you'll wish you just got a new screen off eBay and fitted it yourself or found someone local who does it.
Just saying is all...
Hope you find a solution mate and I'm sorry if it seems cold but dem de facts....
Sent from my GT-P1000
Hello guys i am new so i have a quick question.I see there and there someone complaing for broken screen on samsung galaxy from itself is this some general case like some HTC or just 1 in 1 000 000?I buying samsung galaxy s or google nexus s (s lcd) depending on your answear?
Sory mate for posting in your thread but this is prety much connected with your problem.
Any news on your issue ?
@OP, Any update??
Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!
sandeept said:
Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!
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WOW !!! that truly is a result ... Great news man ! I Highly highly doubted you would get any help considering the extremity of the circumstances.... its like a 1/10000 chance of that happening lol.
Buts its great that you are getting a new phone and havent been left with a HUGE bill.
a little moaning and complaining can go a very loooooooong way