Database Users

"Unknown SIM Error" on MDA Pro on T-Mobile

Hi,
I just bought an MDA Pro direct from T-Mobile's website and it was delivered today. Unfortunately, while the PDA side of things works perfectly, it won't connect to T-Mobile at all.
On the 'T-Mobile' start up screen it displays the text 'No GSM' above what I think must be version information.
It reports 'no service' in the phone status bubble, and SIM Manager says: "Only emergency service calls can be made without a PIN" When I enter the PIN I was given, nothing happens. I think it goes into 'change PIN mode' because then I can put two more 4-digit numbers in (it doesn't matter which!) and then it says "Unknown PIN Status. Unknown PIN Error"
Unfortunately it isn't just a SIM problem as the SIM works in my O2 P800.
I've spoken with T-Mobile and they want to swap the handset, which would be fine if they had any in stock! I'm wondering if anyone here had any advice on ways I could try fixing this short of waiting for them to get in touch and tell me they have another handset I can try.
Any suggestions would be much appreciated!

Hi,
what is your local provider ? Is it T-Mobile, Vodafone, E-plus or O2 ?
The mda pro only works with a t-mobile sim !
- Superbowl

Try to clean the sim before putting it back in the MDA Pro,
Generally works for me!

i had the same problem with my jasjar here is Australia......my sim works on any other pda and phones but not the jasjar.....apparently the sim that i have or some of the new sims have a little higher voltage than normal.......and the jasjar dont like it.....so what i did was replace the sim with another one and that worked......al they had to do was port my number to the new sim......but before it did that tried to put the sim in first and it started to look for a network so i knew this was gonna work......becoz before when i put my old sim in it just says invalid sim or no sim........so try replacing ur sim with another one......perhaps try and get an old sim maybe the sim has some in stock.....i bet ya that will wrok....good luck

Thanks guys ... I'm trying to find an older T-Mobile SIM to try. It's just frustrating! I've tried giving the SIM a wipe, to no avail. If it is that the SIM is slightly incompatible, T-Mobile sending out another unit won't really help, right?
How annoying!
If anyone else has any great ideas I'd love to hear them!

try using someone elses sim and put it in the device and give it a try to check if its definitely the unit and not the sim......when i rang the tech support for optus thats what i was advised.....and they were right....sim voltage was the problem......anyways try getting another sim.

Contact customer services.
The problem sounds like you SIM is too old.
They should ask for your SIM serial number, if its too old they'll offer to send you a new SIM or something else to make it work straight away??? :wink:

The MDA PRO as its a 3G type phone with WCDMA it needs a diffrent sim card that is usaly known as a 3V USIM.
Its the same on Three in the UK, the sims from their phones will only work in 3G phones not standard GSM ones and vica-versa.

Old SIMs (from about 5 years ago) are rated at 5 volts. Newer ones are 3 volts (not just for 3G). Trust me, I work for a certain mobile phone company who sponser West Brom. ;-)
The problem will be fixed in a future software upgrade. But for now you need a new SIM or your phone unlocked.

Trouble is, this *is* a new SIM... I'm moving back to the 'hardware fault' diagnosis I think.
I went to a friendly carphone warehouse shop in Oxford and tried a new (and definately working) T-Mobile PAYG SIM and that gave exactly the same error.
Maybe T-Mobile need to send me a 3G SIM. I guess I'm probably just going to have to wait until they can send me a new handset to see what happens.
Ho hum!

There's no such thing as a 3G SIM. The 3G gigery pokery happens on the phone. There is no need for a different SIM. The MDA Pro has a problem with SIMs with certain serial numbers (Don't know which coz I'm not at work). You need either a SIM that the phone likes or your phone unlocked. Call customer services if you still have your phone.

Had the same problem allready twice in 2 weeks.
One time a soft reset made the device working again - another time I had to take out the sim card and put it in again, then it worked. But all email accounts were gone and had to be installed again.
Chris

Slave1 said:
There's no such thing as a 3G SIM. The 3G gigery pokery happens on the phone. There is no need for a different SIM. The MDA Pro has a problem with SIMs with certain serial numbers (Don't know which coz I'm not at work). You need either a SIM that the phone likes or your phone unlocked. Call customer services if you still have your phone.
Click to expand...
Click to collapse
Hi, thanks for that reply... it seems very useful! If you could post/pm me the numbers of those SIMs that the MDA Pro is unlikely to like I'd really appreciate it... customer services aren't striking me as very helpful (and certainly not knowledgable) and I can tell that if I call them they're still going to say: Wait until we have another handset in stock and we'll see what happens then. Which doesn't help me much as who knows when that will be?
Thanks!

Any SIM serial not starting with 06 or 07 will be affected by the issue.
eg 90043575, the serial starts with 04.
This will be fixed with a software upgrade in the future, in the mean time you either need new SIM or you handset unlocked. For either call customer services.

I got my MDA Pro a few days ago also, had the same problem as you, basically the handset is network locked, not sure how they managed to lock all UK network, basically give Tmob a call and make sure your stay on the line until they provide with an unlock code, i got mine, now my old sim works and my handset is unlocked

I got my MDA Pro a few days ago also, had the same problem as you, basically the handset is network locked, not sure how they managed to lock all UK network, basically give Tmob a call and make sure your stay on the line until they provide with an unlock code, i got mine, now my old sim works and my handset is unlocked

i had the same problem with my ASUS P535 (here is France) with new SIM card.
seen from :http://vip.asus.com/forum/view.aspx?id=20070818011855796&board_id=6&model=P535&page=1&SLanguage=en-us
Thanks.

I had the same problem BUT-
I had the same problem but i had been using the sim card successfully with the exec for a year, after a hard reset it doesnt recognise the sim. will a ROM upgrade fix it or is it a hardware failiure?

My solution
lauriewsmith said:
I had the same problem but i had been using the sim card successfully with the exec for a year, after a hard reset it doesnt recognise the sim. will a ROM upgrade fix it or is it a hardware failiure?
Click to expand...
Click to collapse
I had this happening to me just last week with a card that works all the time. Then followed that I had no sound coming off speakers or bluetooth. In my case it was a third party software problem. Don't ask me which as I install and uninstall too many applications and my Uni gets in a tangle sometimes. A soft reset instantly (in terms!) restored phone activities and sound, so I recommend a reset if you haven't tried it already. Maybe you will need more than one.

NO SERVICE? - For no reason

Hello..
I last night put my phone onto "flight mode" so that i was not distrubed in the night if a text came through....
this morning i set it back to normal but the network reception reported NO SERVICE
when it had not come back this evening.... i put my sim in a different phone and used a different network's sim card in my pda.... NO SERVICE was reported for this as well but the sim that was placed in the other phone registered on o2 as soon as the phone was switched on
I've only just bought my MDA but off ebay... although it was new i am unable to contact the seller... please can anybody help??
email me to [email protected] or [email protected] if anybody can help
Thanks

MORE info re above
Hi again
In my frustration I have swapped sims again and this time put VODAFONE pay as you go sim in the MDA Magician above.... It found the network and i was able to ring/text from it.....
On putting the O2 Sim Back into the MDA it said NO SERVICE again.....
But using that very same sim in my nokia finds a network.....
The MDA is originally a TMOBILE one that has been unlocked...
ANY help on this would be very appreciated as I'm very annoyed that it's stopped working.
Thank you

Soft reset?
Although, I think taking your batter out and swapping sims may count as a soft reset.

Thanks for the reply - but again that did not solve it... besides to eliminate this i did a HARD RESET as well and re configured it....
I've even RE UNLOCKED it in case this was the problem
(its a T MOBILE PDA) with an O2 SIM IN...... I bought it in November time and unlocked it the same time... My O2 Sim has been working ok in it until the other night when i decided to put it in "flight mode"(so i wasn't disturbed at night)
Im suspecting that it anything to do with IMEI number vs SIM CARD number? Could this have been blocked somehow to that phone?
Its very confusing as it WORKS with VODA sim and DOESNT with O2 yet the SAME O2 sim works in my old nokia 6610.... aaarggghhhh!! LOL

If your MDA works with a Vodafone SIM, it certainly can't be blacklisted for all UK networks since it picks up Vodafone. Secondly, it sounds more like a SIM card issue relating strictly to the MDA. What happens when you try another O2 SIM card in the same MDA?
Make sure the O2 SIM hasn't been damaged in some way, if all fails you might want to take the MDA to T-Mobile to see if they can determine whether its IMEI has been blacklisted for certain networks. Otherwise a ROM upgrade may also help fix the problem.
Good Luck

My guess is that your magician is reported & listed as stolen. Probably not all providers are using the same list with blocked IMEI numbers. Which can explain that one sim works & the other doesn't though works in an other phone.
See if you can find a list for your country on the web. There are some references to such lists in this forum.
Regards, M

check which band your phone is using....
go Phone>Options>band> then select auto

Help needed using Orange Sim in XDA Mini S

I have two XDA Mini S phones, which I believe are fully unlocked. I am able to use a Vodaphone sim in them and everything works perfect. When I put my works Orange sim in them the phone works i.e. I can make and receive calls but the Sim Manager does not work. Which means I cannot access the contacts on the sim card or use the options menu to configure the phone. When I try to access the options menu I get the message " the phone is not ready, please wait 15 seconds and try again"
Has anyone else had this problem and gotten over or around it. I have spoken to both o2 and Orange and they are both an absolute waste of time. I would appreciate all the help I can get. Thanks.

Hi,
I am on orange too, also had the same trouble. I could make and receive calls, but could not access sim card to add contacts or send / receive texts. The XDA mini is a 2G phone, my orange sim is was a 3G. When I changed it for my wifes 2G orange sim, all worked perfectly, so we just swapped sims and phone numbers. Tried to get a 2G sim out of orange on my contratc, they were having none of it, said I would have to go PAYG. So I did the swap with the wife and extended the contract.
Hope that helps.

Thanks for your advice Mlkey.
Following your response I contacted Orange and changed my works contract 3G sim for a 2G sim on contract. This still does not work and as usual I am getting no real help from Orange.
Looks like the only solution will be to change my mobile / pda, that is, unless anyone else has any other possible fix.
Are PAYG sim's different than contract sim's ??, if they are does anyone know if I were to get a PAYG sim that worked in my XDA would I be able to get my company number transfered to that sim and convert the sim from PAYG on to my works contract account ???.
I would appreciate all the help / advice I can get, before this drives me mad !!!

XDa wizard and Orange sim only
Hi,
I'm having exactly the same problem! O2 to Orange sim only and completely no SMS. Orange support is argueably the worst. Interseting to here that it's version. ie G4/G4..Have read somwhere that VOip SMS maybe the solution? ...If i can find the thread again I'll post a link.
Cheers
Eamonn

Fixed this problem by using the t-mobile 2.26 rom as described in "Definitive Guide to unblocking and rom upgrading g3 wizards

I am having exactly the same problem. My phone is a G4 and I believe it to be fully unlocked from o2. According to orange my sim is a G2 sim because the 7th number of the sim card begins with a 2 and not a 3. I cant even try a different rom because I can't connect to my computer with active sync through usb or bluetooth this has been for about a year now.I usually transfer files through a card reader. Can anybody help me because the deal with orange is really good but the phone is useless without sms or mms and I really dont want to change the phone.
My IPL 2.21.001
SPL 2.21.001
GSM 02.07.10
OS 2.21.4.1
Cheers Gord

Hi,
I am new to this forum. I have exactly the same problem . Has anyone found any solution to this/ Please help!

The solution is to upgrade the radio rom

SIM Access ORBIT 2 lock

Hello, i have a big problem regarding a ORBIT2 from O2. The guys at O2 dont understand my problem , so i hope as the last hope you can help me. As you know the Orbit2 is the same as HTC cruise, o2 has no sim-lock here in germany. I use a sim-card from another telephone company and all works fine. I have problems with the sim-access profile. In my car i have a Nokia 616 Bluetooth hands free unit built in which supports sim- access profile. If i try to establish a connection between the orbit2 and my in car unit it works to the point as they handle out the password. After i confirm the given password from the handsfree device it tells me that the simcard i not valid. Is in the orbit 2 a lock on the bluetooth sim access profile which means that only o2 Simcards are allowed for the Sim access ? Can you please help me, because here is no one which understands my problem. Maybe i can have another firmware to solve the problem,the phone itself is simlock-free.
I dont understand why it is only possible with o2-sim cards to have the sim access functionality.
Can anybody help me?
Greetings Wolfman-Jack

Sorry I don't have an answer to your problem; I understand car kits using SAP are quite new.
Could you tell me how well it works with other phones in general, and how much you paid?
I understand the SAP system means the car kit has it's own "phone" but accesses your SIM card to connect to the network?

Hi there,
it works great!
You turn on your ignition key and the car kit start opening the connection to your cellular phone in your pocket without any touch of a button ect...
After your drive, you switch of the motor and the car unit disconnects the connection and give the cellular phone its function back.
A great thing, but believe me iam so disappointed that my new Orbit from O2 rejects my simcard but only in combination to my car hands free unit....
Greetings to UK!
Wolf

Wolfman-Jack said:
Hello, i have a big problem regarding a ORBIT2 from O2. The guys at O2 dont understand my problem , so i hope as the last hope you can help me. As you know the Orbit2 is the same as HTC cruise, o2 has no sim-lock here in germany. I use a sim-card from another telephone company and all works fine. I have problems with the sim-access profile. In my car i have a Nokia 616 Bluetooth hands free unit built in which supports sim- access profile. If i try to establish a connection between the orbit2 and my in car unit it works to the point as they handle out the password. After i confirm the given password from the handsfree device it tells me that the simcard i not valid. Is in the orbit 2 a lock on the bluetooth sim access profile which means that only o2 Simcards are allowed for the Sim access ? Can you please help me, because here is no one which understands my problem. Maybe i can have another firmware to solve the problem,the phone itself is simlock-free.
I dont understand why it is only possible with o2-sim cards to have the sim access functionality.
Can anybody help me?
Greetings Wolfman-Jack
Click to expand...
Click to collapse
Hi,
interesting. So just to be clear you tried
1) o2 sim in orbit II - sim access works fine
2) other net sim in orbit II- sim access not work?
if that's the case you could try flashing a new rom, but I would suggest u wait a bit. Maybe check in the kaiser (o2 stellar) forum, for same prob and how to resolve it.

check compatibility of your bluetooth car kit with Polaris seems to be ok
http://www.mobilefun.co.uk/product/6084.htm
"This product is compatible with:
. . . .
HTC: Advantage, MTeoR, P3300, P3400, P3600, P4350, P6300, P6500, S310, S620, S710, S730, Touch, Touch Cruise, Touch Dual, TyTN, TyTN II"
so that's out of the way

older thread
http://forum.xda-developers.com/showthread.php?t=272235
maybe u could send a pm to mahmood,

ORBIT2 O2 Lock on SIM ACCESS
Hi Jackster,
i have meanwhile a little more what i have checked out.
Yesterday i took all sim-cards which have been in nearby range and what a big surprise all worked fine.
I tried prepaid cards of Vodafone, T-Mobile, and E-PLus and a contract card of E-Plus.
The only simcard which was rejected during the try of connect to the bluetooth devise is my own BASE-SIM-CARD .
BASE is by the why part of EPLUS company thats the FLATRATE PART of EPLUS.
After i tested all, i called my friend which has also an BASE contract and what another big surprise his card also didn`t work.
After all brainstorming it seems that only that BASE-cards were declined.
Next step is to find out what the differences are between all cards and the BASE sim card is. Maybe UMTS and normal GSM????
Maybe a protocol problem, because in my E51 from Nokia all cards also the BASE-CARDS works fine.
Greetings
Wolf

Wolf, I would suggest trying BASE related forums, as the same issue might happen with other handsets.
You might also try phoning BASE, tell them your problem, and asking if they have another type of SIM card you can try, even if you have to pay €10.
Good luck, and please let us know if you find the solution.

good luck

Update and News
Hi there,
i wanna update my investigations.
It works with normal GSM cards (like my old prepaid) but not with the new UMTS cards.
And my provider only has that new UMTS cards.
Maybe i can remove the program in my Phone which is in charge for the SIM-ACCESS Profile and replace it to another version ??????
Greetings
Wolf

Wolfman-Jack said:
Hi there,
i wanna update my investigations.
It works with normal GSM cards (like my old prepaid) but not with the new UMTS cards.
And my provider only has that new UMTS cards.
Maybe i can remove the program in my Phone which is in charge for the SIM-ACCESS Profile and replace it to another version ??????
Greetings
Wolf
Click to expand...
Click to collapse
it would be difficult to get an old simcard, cause all provider deliver as new card so called USIM Card, most times with 72k Size. Try to get a blank E-Plus Simcard in an phoneshop and call the hotline, ask them for a sim card change and tell them you have a blank simcard you can use (dont tell its an eplus sim card) the cant check it, they will reaktivate your simcard with your base number without questions only minor change... in the phone your provider will be stated as E-Plus cause its programmed in your simcard.

Wolfman-Jack said:
Hi there,
i wanna update my investigations.
It works with normal GSM cards (like my old prepaid) but not with the new UMTS cards.
And my provider only has that new UMTS cards.
Maybe i can remove the program in my Phone which is in charge for the SIM-ACCESS Profile and replace it to another version ??????
Greetings
Wolf
Click to expand...
Click to collapse
Hello Wolf,
i have the same problem with my new Touch Cruise and my Nokia 616. I tried several Sims´s the last 2 days. One Vodafone (UMTS), one normal O2 (UMTS), one O2-Multicard (UMTS) and one old E-Plus (GSM).
The E-Plus Sim was the only one wich operated normally in SAP-Mode. The other Sim-Cards hanged by connecting after pairing. After turning the igniton off and on, this cards asked for the PIN but they didn´t find a network.
Have you tried another Firmware likes Bepes???

Hello LM76,
no i havent heard about that.
Can you tell me more.
Wolf

[Q] no network coverage after installing wp7 on my hd2

just installed wp7 on my hd2 and after the start up my phone keeps searching for the network. have tried automatic network selection and tap to select but no luck. am using 2.15 radio. would appreciate any help.

goto your settings, scroll to cellular, then down to add apn, in the apn box type epc.tmobile.com and leave the rest blank.
this works with tmobile us

isn't that supposed to be only for the data connection? even without entering the apn the phone should be able to find the network for just making voice calls. so mine seems to be a different problem. the phone is simply unable to catch any signals.

from my understanding of the whole cell phone fiasco is the sim card has everything the phone needs to connect your providers tower and also tells your phone what services you have voice, data, etc etc, so it should setup voice automatically. i would try searching for the program (htc connection setup) they use to install the xml files it also sets your phone with the provider.
good luck.

trent6gol said:
from my understanding of the whole cell phone fiasco is the sim card has everything the phone needs to connect your providers tower and also tells your phone what services you have voice, data, etc etc, so it should setup voice automatically. i would try searching for the program (htc connection setup) they use to install the xml files it also sets your phone with the provider.
good luck.
Click to expand...
Click to collapse
Only search at the internet for your apn settings, enter them and voila you can use your data connection, nothing more nothing less and done in a minute. HTC Connection Setup don't work well but you have to use it later if you want to change phone type to HD7 for the Marketplace ^^)

Silberpfeil3110 said:
Only search at the internet for your apn settings, enter them and voila you can use your data connection, nothing more nothing less and done in a minute. HTC Connection Setup don't work well but you have to use it later if you want to change phone type to HD7 for the Marketplace ^^)
Click to expand...
Click to collapse
yeah we covered that part, the concern is that the phone is/was not connecting to the towers

Maybe check out other Radio ROM. 2.15 should work well, but uses more battery.

switched back to winmo 6.5 for a while and the same radio worked fine (caught the signal etc.). Just now again tried to flash wp7 using 2 different radios, that is 2.12 and 2.14. Have already tried 2.15 with my first attempt, but the problem just remains the same.... 'no network found'. any thoughts? have even tried putting in the apn too. no luck

u know its funny cus its the exact same with mine exactley the same ive tried everything and it picks up the signals but it wont let me connect to any network at all... the phone is just fine except that one problem.. plz any body help us with this stupid problem

flunklunk. said:
u know its funny cus its the exact same with mine exactley the same ive tried everything and it picks up the signals but it wont let me connect to any network at all... the phone is just fine except that one problem.. plz any body help us with this stupid problem
Click to expand...
Click to collapse
i was havin the same damn problem, and i just flashed the 2.11.50.26 radio, and boom baby!! instant network connection. no more 3 beeps and disconnection for me now to check battery life and wifi (no 3g in trinidad yet, so u can't test that)

sim lock...???
After trying different radios by flashing and re-flashing, I've noticed something I should mention. My phone dialer shows a sim icon with a lock on the top left of the screen. Does that shed a new light on things?

sim lock ???
hey sameer... I have the very same issue with my HTC HD2. It is unlocked and I am facing the very same issue that you are when I revert to WinMo 6.5 everything works fine with the same radio. I've tried almost every radio now and have no luck. However, the funny thing is that I do see the sim with a lock when I go to my dialer. I suspect the OS is SIM Locked, however, when in WinMo 6.5 every Sim Card is recognized and works properly
Any luck with the issue yet??
Let me know of your thoughts... btw I'm on Ufone's Network.

It's the sim card!
Problem solved for me and hopefully for salmanjavaid too!
I learnt it the harder way though, by which I mean that I spent money to buy an HD7 and after inserting my sim in my brand new HD7..... no signal again! oooops! Only then it occurred to me to try some other sim cards. My network is also Ufone here in Pakistan. So first I tried a Prepaid Ufone sim (the one with white and orange colour and 64K printed on the back)...and Lo and Behold my hd7 gets the signal and network settings and data connection works fine too! Other operators' sim cards like Telenor, Warid and Mobilink worked fine too. But when I insert the sim card which is in my use back again....no signals again! This sim card is a different version, perhaps not 64K and plain black color on the back.
A call to my Personal Customer Service Executive assigned by Ufone sets the next course of action. He'll bring a replacement sim card for me, when I get back home.
My suggestion to salmanjavaid: try other sim cards first. If they work then get a replacement sim card.
Hope it solves your problem too.

id give this a shot. I'm on vacations in Pakistan and have my Sim Card from O2. I will give it a shot tonight Thanks for the suggestion.