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I have owned a JasJam for almost 3 weeks. the device was a little quirky during the first week or so but no major repeatable issues. Then my big issues began. 4 hard resets later I'm trying to decide if it's worth it.
I began having random lockups. that is if I turned the device to standby with the top right side button then when I tried to turn back on the device would be locked up. if I pushed the button more than once it would cause a soft reset or I would have to soft reset to get back on. the problem mainly happens with a micro sd card in place. Mainly happens when some sort of notification ocurrs or if the device is in fringe reception area.
the second weird problem is that the screen backlight will just come on even if I have manually put the device into standby, very much like the 6700 problems with another HTC device. Often I can put the device back to standby with the side button and within 3 - 4 seconds the backlight will come right back on. the only way to break the loop / cycle is to soft reset.
I have Phone Alarm but I have disabled it and the problems still ocurr.
I've tried everything! any ideas?
I ran MemMaid to make sure that there weren't duplicate notifications.
I currently am trialing an 8525 to see if it s possibly hardware (or atleast ROM) related.
Similar issue
I too also experience this issue with my JasJam. I am on the Optus Network (which causes problems unto itself) I have a a 1Gb ULTRA SD card in it also. And yes periodically I need to reset the device by pulling the Battery as it dosen't respond to anything.
Strangely I have a Dopod 838Pro (No SD Card and on Vodafone) and it does not suffer these problems.
Let me know if you find out anything as it would help me with getting the JasJam properly Operational.
Thanks,
Paul.
at this point I am sending mine back to iMate for repair
I think it may be a ROM issue in that the 8125 that I am trialing has not locked up in the first 36 hours a single time!
sometimes when i soft reset my mogul it goes into a sort of reboot loop, it will reset before loading the today screen
i have an app that lets me boot into a "safe mode" with all today plugins, autorun items and nonessential services disabled, however this too reboots (it resets before even loading the today screen, it resets at the wm6 splash screen)
any ideas? i suspect its some app i have installed, just seems weird that it would happen before anything else loads
When this happens, simply remove the SD card and the loop will stop.
Also, it seems that this has stopped if you have the most current ROM.
heh, i never even thought about pulling the SD card *kicks self*
ive been hesitent to get the latest rom because i dont want to reinstall all my apps and tweaks again, especially when i know ill have to do it for rev.A anyway, lol
thanks for the help, nice to see another chicagoan here (im in the south subs)
Did you recently install the HTC audio manager and/or the HTC Home?
Those programs aren't really the cause...there have been reports of users who don't have them installed that had the reboot loop anyways. I have actually had the reboot loop after a hard reset with no installed programs and reg tweaks...
ScottC said:
Did you recently install the HTC audio manager and/or the HTC Home?
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Click to collapse
no and no
havent had the problem again yet, so i havent been able to try the SD thing, but it makes sense since its happenening before autorun apps and services load
jamesus said:
Those programs aren't really the cause...
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Click to collapse
I didn't say they were the cause, I was just trying to run past some programs that are known to cause these symptoms.
To flatout say that they are not the cause is just wrong. There is a combination of HTC home and the Audio manager that'll force the unit into a reboot loop you can't get out of.
So no one has found a cause for this? How would this even be feasible if you have startup programs installed on the SD card? I also wanted to put all mail downloads and attachments on the SD, but if I have to pull it out, WM6 creates a Storage Card folder and my actual SD becomes Storage Card 2. It's a pain to have to delete and rename and such especially considering how often the device has to be reset...
Althought the cause is not exactly known, it has been speculated to be a ROM issue. Since flashing to the latest ROM, I have not one reboot loop, and this has been for a few months now.
Those experiencing this, what ROM version do you have?
sbddude said:
Those experiencing this, what ROM version do you have?
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Click to collapse
This was present in the 2.08 ROM and was fixed with the 2.09 ROM.
I installed the latest DCD rom no programs installed and it just keeps on looping sometimes it stops for a hr or two and than starts looping again
I tried re-installing the original sprint rom but the same thing keeps on hapening
Are you running Spb Pocket Plus? There are known issues by the developers regarding memory, battery, power meters in the Pocket Plus Today Plugin. For more info, go to Spb Club:
http://www.spbclub.com/forum/index.php
I tried everything, I put back the original Sprint rom didn't help. I went back to sprint they tried, coudlln't fix it, I got a new Phone out of the box.
They still have radio 1.32 and Rom 2.09 the blutooth works excellent on this.
I've had to return 2 phones in the last 2 months. My first phone would just freeze up for no reason. I could use the phone for a couple of hours then it freezed. Well the couple of hours soon became a few minutes than only for about a minute. If I took the battery out for awhile then I could turn it on again for a few minutes. It was as if the battery or cpu was getting hot and then freezing up.
The next phone worked good for 2 days and then all of a sudden it just died at the sprint logo. It boots up and shows the rom version with the sprint logo than the rom text disappears and its stuck at the sprint logo. It won't boot any further. It will stay on the sprint logo and the backlight will even go off after a few minutes. Strange... I am about to take this phone back tomorrow.
So far I've had nothing but bad experience with the durability of these phones. Once I get it set up properly it dies... :-(
i got a mogul aswell, nvr happened to me sorry can't help..
I just installed DCD2.3.2-Telus (several times) along with Titan_Radio_3.27.0. At first it worked wonderfully. The second I install anything to do with the GPS though, the system goes into a reboot loop. Actually it even started doing it last night without installing any navigation software.
- Google Maps
- TomTom 6
- Live Search
^^ Those are the 3 I've tried so far and all three have lead into reboot loops. I just flash the ROM again and everything is okay (for a while).
I've also tried running dcd_titan_2.1.0_telus and got the same problem once I installed one of the above Apps.
Does WM6 create dump files like in Windows so I can figure out what the hell is causing this? I want my GPS to work!!!!
After the reboot loops start, I tried removing the SD card as mentionned but it did nothing. Keep in mind I installed the programs to my internal memory.
Update: After flashing the ROM again to 2.3.2, the second I insert my SD card that also triggers the reboot loop.
Update #2: With the stock Rom, it seems to be working fine again. I think it's a problem with the GPS chip itself?
After spending the last few days trying to figure this out, I said the heck with it and contacted HTC to see what they have to say. Will post their reply once I get it. Hopefully there is a fix, because I hate this!! Now, I can't set my Spb Backup to run on auto, otherwise I wake up to the splash screen again....and again.....and again! I get so angry as I wait anxiuosly to see the result, today screen or verizon, and then *buzz*, I'm going crazy!
I had the same problem as you with my XV-6800 using the stock ROM and it always would go into reboot mode unless I ejected the sd card first. I could only put the card back in after it booted up. I also removed two programs from the device's main memory (Microsoft Voice Command 1.6 and a task switcher).
I'm currently running SPB mobile shell and SPB Pocket Plus (for the task manager) and it's working fine now.
The only thing I can suggest is to remove one program at a time and reboot to see if maybe there is software conflict
I've had my unlocked Cingular 8525 for about 3-4 months now, and never really had a problem with it. At first it worked great, but recently more and more when i have it open to text and then close it the screen would get garbled and messed up, easy fix of just hittin the end call button a few times and it would clear right up. Well friday my phone apparently decides it has had enough of me.. It froze up. So as a fix all on my part i just ripped the battery out and put it back in, worked fine for a few seconds then froze again. So i thought maybe it was because i had so many text on my phone (over 8000 in my inbox and around 7300 in my outbox), so i started deleting all of those. After doing all that it continued to freeze and lock up in the middle of doing things. It has been doing it since friday morning now, and i have no idea what to do to fix it. It had all the original 8525 rom and os and everything on it, i just flashed to Windows Mobile VI - Black Edition 3.0.1 a few hours ago, and it worked perfectly...for like 45 minutes. Then it went right back to freezing all the time, when it freezes it doesnt have to be in standby, i could be writing a text, or clicking through a menu, or changing a setting, ANYTHING. I love the phone but idk what made it start doing this, i didnt change a single setting and i have never uploaded any programs or anything, just the stock progs from cingular and i uploaded a few ringtones. I have read that it could be the storage card, but it seems odd that it would just start doing it after the card i have has been in for months now (Sandisk2.0G). Idk what it could be, im at a loss..
ok guess my phone is just jacked then...
My old Alpine used to freeze up with TomTom (before they patched it to 5.21) because of the SD card problem, but I don't think it's related to the problem you're having.
It sounds more to me like a hardware problem - do you get any other symptoms exhibited by the handset when you get the freezing issue, or does it just happen without any warning?
Have you tried installing something like acbTaskMan to monitor your CPU usage and maybe log to a file to see if there's any excessive CPU usage before a freeze?
So i've only had my mogul for 2 days now and so far there have been about 4 occasions where the phone was in standby and when i tried to bring it out of standby (by hitting the power button) nothing happens. The screen stays blank and no buttons work.
On one of those occasions the screen did pop up after a really long time (maybe 20-30 seconds) but still the buttons did not work.
Each time i've ended up having to soft reset the phone (using the pinhole button on the bottom.)
Is this a common/known issue and is there a fix? I've tried searching but haven't found quite what i'm looking for.
Did you buy the phone new or used?
Did you attempt to install any ROM upgrades or a new bootloader?
The Same Thing
I have that very same issue and my phone was brand new!
I have the same issue too. My phone is almost a year old. I flashed it with the Sprint 3.35 ROM and thats when I norticed it. I've never unlocked or put any cooked ROM on this particular phone.
Sometimes I have to tap the standby rapidly like about 10 times before it wakes up.
When I first purchased, same--solution
I was ready to return mine, but what fixed the problem for me was installing a task manager that really closes the programs when the "X" in the corner is tapped, your problem is most likely lack of memory. You have many programs open then activesync automatically starts up it drains memory so far the device locks up. There are many different task managers just do a forum search. Get rid of stock rom, it consumes too much ram as it is.
I have the XV6800 and my first phone had this issue. After removing all added software, still had issue. Did hard reset, and had to call Verizon to re-program the phone. Left phone as stock and still had issue. It seems as though it is a memory/bluetooth problem. Verizon swapped my phone for a new one and have not had problem since.
Now my work got me a XV6800 and am having the same problem with it. I am trying to get them to let me return the phone while within the first 30 days. Good luck and if you can, have your carrier swap your phone.
I had the same issue after putting the latest rom on..after a while it would seem to lock up alot as well. I just recently put on dcd's rom and it seems loads better now!
same thing happening with me. it only happens when i keep the phone on for like 2-3 days without a soft reset. then when i soft reset, it freezes at the windows mobile splash screen and the only way to fix it is by doing a soft reset while plugged in. i am using key's 1.3.1 rom
sorry, i completely forgot i made this thread. I've deduced what's causing the phone to hang in standby.
If i leave any java app running and let the phone go into standby for some time (atleast 10 minutes) then that's when it will have problem not coming back.
I've just made it a habbit of completely closing any java app before putting the phone down. Doesn't happen anymore.
I had this issue a while back but it was because I was low on memory after using the phone 3 days in a row.
Ever since then I soft reset once a day or once every other day.
Other then that the last time I had issues with my phone not getting out of standby was when I was using the stock rom and my alarm clock wouldn't go off because of some weird power settings.
I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.
A number of times, after doing a shutdown and restart, or a soft reset, the phone radio will not restart. It can't even be restarted by going to the Comm manager and trying to turn it on there. Bluetooth will start, as will WiFi, but not the phone.
I had the problem with the phone originally. Installed a program, did a restart, and no phone. Restarted a couple of times...even removed the program (assuming it had something to do with the program I'd installed). Did a Hard Reset, still no phone. Called tech support...not suggestions.
So I did an HPSL, and when the phone restarted (no new ROM yet), the phone radio restarted. Later, just turned off, and back on a minute or two later...the problem returned. So, I flashed a ROM from here. Radio started fine. Installed a couple of CABs (not the same as the first program), and when on required a restart...bam, problem returns.
And each time it restarts with the phone radio not working, it freezes a lot. When the phone radio is on, I don't have that problem.
Now here's the really weird part. If I leave the phone off for 15 minutes or so, then it seems it will restart fine. Is there something I'm missing? Is there a potential problem with the phone. I've just had it a couple of days, and if it's deffective, I want to return it before the 14 days are up.
Otherwise, I love the phone, but can anyone help or offer suggestions?
if it is happening across multiple roms, I'd say hardware fault, go for an exchange.
It should never have a problem with the radio restarting, or turning on. It's defective for sure.
From what I can tell, the radio rom on some HD2's are faulty. My problem isn't as bad as yours but still I'm getting this thing replaced. There should be no time ever in the middle of Manhattan that I have "G" instead of "3G".