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Finally I have a proper error with Active sync, and it's been going on for a couple of days now. No matter what I do it's screwed!
Problem is that when trying to sync with my home or work PC's, my JasJar freezes once the contacts have gone across - only a soft reset does anything, so obviously the rest of my syncing can't be done...
If I untick "Contacts" then the other information - Calendar, Files, Tasks, Notes, Favourites - sync perfectly.
Ok, I've tried all of the following to fix this:
a) Soft Resets
b) Removing all Partnerships from both PC's and JasJar
c) Hard Resets
d) Re-flashing the ROM
e) Completely uninstalling Activesync and reinstalling 4.1 on both PC's (including removing all registry settings, profiles, rapi.dll, etc)
f) Removing pim.vol to force a new one to be created
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Having done all that I have now moved all of my Outlook "Contacts" into another Outlook folder (called - rather unimaginatively - "Contacts 2"). I have connected via a clean Activesync install which has successfully synced all Outlook information (including my empty contacts folder).
I have then started copying each contact back into my original "Contacts" folder one by one...After copying a single contact, Activesync kicks in and synchronises with my JasJar. All good so far, second contact syncs correctly, third, fourth, etc. Then after copying in the 24th contact I get the following error message:
"Synchronisation could not be completed. Try again later.
Support code:80070008"
My question is...What the hell does that mean!? Neither Google, nor microsoft.com have come up with anything helpful on this subject, so does anyone here have any bright ideas, or maybe suggestions on a different approach I could take to sort this problem out, short of formatting my hard drives!?!
get the latest activesync 4.1 maybe??
sorry didn,t read the post good 8)
Hey Sub69,
This is definately a funny error and one which I think might only be solved with a ROM update, not the same ROM you have but a new one of a different version.
It appears you are the only one with such a problem as there are no others mentioning anything so strange. The fact you can sync some items shows it's not a connection issue. But to be sure check that you have followed this http://www.microsoft.com/windowsmobile/help/activesync/default.mspx and have all PORTS open?
Also you hint at 'e' that you have 2 PC's? Is this corrent and if so what are the OS's on them? And when you get to the 24th contact does it fail no matter who the 24th contact is?
Gavin.
sub69 said:
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Click to expand...
Click to collapse
From your description, it sounds like corruption in the contacts records.
1) By "rebuilding", are you saying that you created a totally new .PST file, before importing data from the .csv file?
2) Did you also check (and repair) the .PST with ScanPST.exe. Typically you'll find it in the path:
"C:\Program Files\Common Files\System\MSMAPI\1033\"
last part will change depending upon the language.
3) As GavinN said, would be interested in knowing if your 24th contact is always the same one, and what happens if you manually create the 24th contact rather than copying it.
4) what happens if you export just the contacts and then import those into a new profile (new .PST file). Can somebody else correctly import and sync with those contacts?
Well, I tried the whole process again, and it allowed me to gt past the 24th contact, so it's not specifically a problem with that contact. In fact, if I reset my device, delete all partnerships, and connect again, it will sync those contacts straight away with no problems. I can then start copying the next lot, one by one, from "Contacts 2" to Contacts, and it'll sync them to my Jasjar, before giving the same error down near the 50th contact. I can then do the same thing again, etc, etc. So I now actually have all of my contacts on my phone. Not the most elegant of solutions, and there's clearly something quite wrong, but it'll do for the weekend, until I can be bothered to figure out something more permanent.
I have a second problem now, in that my Calendar items keep disappearing from my JasJar for no apparent reason. They sync fine, as I mentioned earlier, but if I leave Activesync connected, it kicks in about five minutes after the initial sync, and removes all calendar items, whether they have been entered on the PC or the device. This is clearly getting ridiculous! I'm going to have to put a bit of time and thought into this, but it'll probably have to wait until Monday, otherwise I'll be in trouble with the wife for wasting a weekend!
BTW, I did scan the .pst, when that didn't work I created a new one. Extracting the contacts to .csv and importing them alone into a new .pst before syncing gives the same error. I am now using the latest version of ActiveSync 4.1, although I was previously using AS 4.0 when this problem started. And I'm 99.9% certain that I completely removed absolutely everything AS related in between the two versions.
I think my next plan is going to have to be to completely erase all data, and input it all manually into a fresh .pst. Can't see why this would be any different from importing it from a .csv, but I'm rapidly running out of ideas. The most annoying thing is that this randomly happened in the only week since owning my JasJar where I haven't installed or uninstalled ANY software, changed a setting, or anything! Just as it was all pretty much perfect, look what goes and happens!
Ok, I now feel like a complete idiot, but at least I know what the problem was.
Smartfilter 1.3 is a fantastic piece of software, but it appears that if you keep it running in the background while trying to sync, then your sync won't work (obviously something to do with the way that it loads the contacts)
I could have sworn this was one of the first things I'd tried when I started having this problem, but obviously not...
In case anyone else comes across this problem, here's your answer...At least now you won't have to reset and reflash your device a hundred million times, and destroy / rebuild Outlook and ActiveSync like I did
I'm using smartfilter 1.3 & didn't face that problem while syncing, but mine is Dopod 900. Maybe because of different ROM... just guessing...
I take it back.....I spoke too soon. It synced once, now it's doing the same thing again. :evil:
Aaaaaaaaaaargh! I've even flashed the latest O2 ROM to my JasJar out of desperation, and it's still doing the same thing! This would be funny if it wasn't so frustrating. It was all working perfectly until last week...Why me!?
I've had the same problem once i think. I dont remember what I did that time to get the same error code you posted though. But I restarted my pc and I was able to sync again. I hope i wont face that same problem again... Goodluck...hope you can sync soon...
Well, I can now sync...I'm still having the same problem when there are a few changes (~25+) to sync accross in one go, but if I kill all running processes with "pocket task manager" and remove all plugins from my today screen, it works flawlessly.
So, it's still not back to normal, but it'll do for now...
Just to wrap this up:
I exported my e-mail to a new pst file, and everything else to .csv,
Opened the csv's in Excel to get rid of any extraneous data,
Started again with a blank pst file on my Win2K machine and imported everything to it,
Synced everything to my JasJar,
Started again with a blank pst file on my WinXP machine,
Synced everything from my JasJar to my XP machine,
All ok now.
Edit: Wow, this is an old post! People are still having very similar problems in the Kaiser forum though, and the solution is still the same. So just wanted to say, if you searched and found this as an answer, don't discount it just because of the age!
i know this is old but i had the same problem, i fixed the problem by doing the following steps
START -> SETTINGS -> SYSTEM -> MEMORY -> RUNNING PROGRAMS -> STOP ALL
did active sync again and it worked fine.
my device is an IMATE Kjam, running the MR CLEAN ROM, 2.3 i think,
hope this helps someone.
Cheers
Connecting to Activesync but not able to Sync
Hi,
I am having a strange problem with Active Sync.
When I plug in my mobile with USB and use active sync. it does not synchornise.
I have tried all the options liek chaning schedule, changing the settings and diabling advanced network functionality still I am not able to make the diamond synchronise.
Finally, I download the active sync. 4.5 even then my problem remains the same.
It always shows the message "connected" and fails to synchronise.
Second, i tried copying music files to my diamond and it did not ask for any conversion to mobile format which was not the case before
thanks for any help..
Edit/Delete Message
Hello,
I'm having a problem syncing my contacts and such. I get an error message stating that I have to install Outlook and retry. I have searched both pcs and they both have outlook on them. Any I deas? I'm using Tomal 8.2 ROM and a work box with XP PRO.
Thanks in Advance.
I appreciate the replies and I will try them out when I get back to shore and will report them here.
Guys,
I've setup a partnership between my PC and Exec, when running syncronise though its not placing ALL of my Outlook contacts into my PocketPC, certain contacts (nothing special) just aren't put onto the phone.
Whats going on?
Also, I want to upgrade my roms etc, am I right in assuming that I will simply lose all programs/settings etc by doing this, and can only realistically restore my contacts afterwards via ActiveSync?
Yes you are correct, if you upgrade your ROM you start again from scratch, I had the same problem getting contacts back to my phone after upgrading, just wouldn't happen. Done a reboot on my laptop and then SYNC'ed the phone and all the contacts went in no problem.
It's a pain doing an upgrade but it does give you the chance to clear stuff out and get the phone performing better just a learning curve...
Many thanks, so once I've re-rommed I simply run Activesync, and it'll automatically put my Outlook Contacts onto my phone?
Guess I've then got to reinstall TomTom etc?
Also, with so many Roms on offer, which should I upgrade to? I've got an O2 XDA, for some reason the O2's Rom downloads pages seem to have disappeared? But if I can use a different manufacturers Rom, which one ought I to go with?
Appreciate your help!
Cheers, Ash
Hi Ashley!
Funny you mention this EXACT same scenario just a couple weeks after I posted about it here too !
No one really knows the answer to this so far and I understand how infuriating it is!
I had have a number of devices. My main machine was an Xda2i. Using Active Stink 3.8 all worked fine. Got myself an Exec, and upgraded AS to 4.1 (4.2 I think is still a beta) and when syncing, it says 88 contacts, does the sync, does the beeps and only 24 or so actually show up in my exec. No amount of 'show all' and 'all contacts' etc makes a difference.
Now if I sync on 4.1 with my Bro's Xda2s - all contacts appear. I tried on the Xda2i (currently a friend has it) and it updates fine.
I can only think there is some sort of conflict between Contacts in Outlook 2003, Active Stink 4.1 and Windows Mobile 5 ( I borrows a friends brand spanking new Xda Mini S and that did the same).
The only workaround I can conclude is for me to manually re-enter each contact in Outlook after deleting the original record whilst connected to my laptop. Then the newly input contact will show up. However, I've not had time to test this with each contact nor over a period of time.
My next test will be to install a fresh copy of outlook on a fresh install of Win XP pro on the spare hard drive for my laptop. If that 'works' then maybe it's a slightly corrupted Outlook data file - this is what I suspect it is the most.
Annoying...
Cheers for now! Dennis! West London UK!!
Well, infact I went ahead last night with the O2 Rom Upgrade, everything went through fine - after doing so I ran ActiveSync and it prompted me to reform the partnership, I did so and it continued to Sync,
After I checked my contacts and like magic, all my Outlook Contacts were back onto the XDA!! I'm amazed!!!
As for TomTom, all settings/favourtes etc were retained, it seems they're stored in the same directory as the map files...hence on my SD card!!
Beautiful!
The thing still runs a bit stupidly slowly, so frustrating!! When will someone product an app for the Exec thats sole purpose is to run all the reg hacks that ACTUALLY make any difference!
I use a MDA Vario II (from t-mobile) and, begining with a couple of days before, I get no reminders to appointments anymore. I suspect that it is happening since I have instaled PocketBreeze 5.0.11, but i am not sure that PocketBreeze is the cause.
Does anybody else face the same problem? What can be done, except a hard reset (I am not so thrilled by the ideea to install everything again)?
Have you tried checking your notification queue for duplicates and/or out of date entries.
You can try scarybear checknotifications, memmaid or sk tools for this (prob there are others too)
Try this first, see if there are any duplicates or out of date entries. Delete all these, soft reset and then try again. Don't delete anything if you don't know what it is (unless it comes up under duplicates).
I use a combination of the above tools as I find that they often find dups or out of date entries that the others miss. Try checknotifications first (free), and see if this helps.
Hello marisa,
thank you for the hint, it seems to be working now. To be true, I already bought SKTools yesterday, because I found some other post with a similar problem. But I only ran the "Invalid Registry Entries" and "Invalid Registry Values" utilities, being afraid to delete anything. But after your post I ran the "Notification Queue" utility and checked all entries that refer CALENDAR.EXE And for all birthdays there were duplicates.
How do they got there? I initially synchronized the calendar in my old PalmVx with the Outlook (there I had the birthdays as normal appointments, not in contacts). Than connected my MDA per USB and ActiveSync to my PC. I manually inserted all the birthdays in the Outlook's contacts, causing Outlook to automatically create a duplicate "all day event". Than I deleted the birthday appointments which I get from the old PalmVx. In all of this time my MDA was automatically synchronizing with Outlook, so practically when I deleted the entries, they also were deleted from the MDA's calendar.
Now the question: since Outlook, ActiveSync and Windows Mobile are all Microsoft products, why weren't the duplicates also deleted from the Notification Queue? Why the garbage that needs to be cleaned with 3rd party tools and hours of searching posts on forums? Whatever.
Thank you again anyway!
PS: so PocketBreeze was not the cause.
They don't call it Active Stink for nothing you know!
Regarding Pocket Breeze, Spb Diary, Ilauncher and Pocket Plus, I don't know if these have anything to do with the problem.
I would say they must do, as most of these problems seem to occur when or shortly after people have installed one or any of them (or similar).
However, there are some people who get these problems with just the standard pre-installed software.
I personally think it's the interaction of Activesync, the native operating system and these today plugins which sets up something unexpected.
It could also be that people install both (many versions) of one of these in order to compare them, and decide which to buy, and they interfere with each other.
I have even had both version installed at the same time (but only one activated) for quick comparison. So, it's really hard to apportion blame for this. The other day I actually had to remove 2 identical templates, which had the date 2999! How's that for weird?
Never mind. All's well now, and that's the main thing.
Hmm, i must say that PocketBreeze was installed while I was performing the previously described birthday synchronisations. Whether it had any blame - I don't know. Uninstalling PocketBreeze was the first thing to do by trying to solve the problem, didn't help, the damage was already done. What I know is that I will install it again, because it sure gives me a much nicer overview. And that I will watch the Notification Queue closely from nowone
billl said:
What I know is that I will install it again, because it sure gives me a much nicer overview.
Click to expand...
Click to collapse
I don't think Pocket BReeze is related to my problem with appointments and alarms, I've had it installed all along and the problem only started very recently.
marisa4755 said:
I use a combination of the above tools as I find that they often find dups or out of date entries that the others miss. Try checknotifications first (free), and see if this helps.
Click to expand...
Click to collapse
I'm using MemMaid but I'm still a bit confused about the entries that appear in the notification queue.
Can I safely delete any entries that relate to calendar entries in the past without this actually deleting it from the calendar itself?
Also, I have a load of entries in the queue that start:
\\.\Notifications\NamedEvents\SCRIPT:0x0
The detail for these shows a date and a (fairly random) time. Most are in the future (and generally in the early hours of the morning.)
Can anyone tell me what these entries are?
thanks
Mark
Markmat
I'm no expert, but my rule of thumb is:
If I don't know what it is/does then I leave it alone.
there is quite a bit of 'stuff' that has to run at various times to make the system run properly - that's when these phantom notifications are supposed to get cleared up, but don't. So, leave these alone.
Regarding the calendar entries, it's just the notifications which come up under memmaid's notfications check. So, if 3 months ago you had a dentist appointment and set the reminder for this to a day before say, and for some reason that notification didn't get dismissed and now you see it in memmaid, you can delete this. It won't delete the appointment, just the notification which is of no use to you now anyway and is confusing your system.
Bill, I think I know what happened with your duplicate birthday stuff.
Are you using Pocket Informant? or another 3rd party diary application? Maybe even Pocket Breeze itself.
Basically, I think you have 2 applications creating calendar events from contact birthdays. One is Outlook, the other is one of the ones I've mentioned. The solution is to turn it off on one or the other.
I already solved my problem by deleting the double entries in the Notification QUeue.
I was using PocketBreeze. I currently uninstalled it, but I will install it again and test your theory.
What do you mean by turning Outlook off? I use the Outlook on my PC to create appointments and I expect ActiveSync to upload them on the MDA by synchronization, even if the one managing them there is PocketBreeze. And backwards, when I create them with PocketBreeze on the MDA - i expect them to be downloaded on my PC by synchronisation.
Do you mean that there is also the preinstalled so called Outlook Mobile on my MDA which conflicts with PocketBreeze? Shouldn't this be the main concern of the PocketBreeze developers, to ensure that their software is not producing redundant double entries?
Anyway, if you mean turning off the preinstalled Outlook Mobile on the MDA, how exactly should I do it, where do I find this setting?
Sorry Bill, I haven't been very clear.
I think there is a special extra function in Outlook and also at the same time in some of these other pocket pc diary applications which create birthday calendar entries from contacts.
I am fairly certain that Pocket Informant does.
I am not suggesting that you don't sync with Outlook, just that one of the third party applications may be creating a duplicate using this extra function and so is outlook.
In Pocket informant there is an option to turn this extra function off, so then you only get the outlook ones. Hope that explains better.
Added:
In the Pocket Informant manual it explains this quite well when discussing options:
Apply Contact Birthday/Anniversaries
If you save anniversary and birthday information with your contact data, this option can read and enter the events into your calendar for you. However, because Outlook will do the same, it is recommended that you leave the option turned off if you synchronize with Outlook, in order to
avoid duplicates or performance issues.
Nothing to be sorry about
I understand now what you mean, thank you for the explanations. I will search the PocketBreeze's options for a similar setting.
And probably I will take a look at the PocketInformant too.
Hi all,
Just recently my HD2 has locked up twice. The only way out I could find was to perform a HR on both occasions. Unfortunately the first time this happened I lost all my contacts as I hadn't backed them up to the sim card (this is now remedied). However I was able to get my contacts back via the My Phone app so there was no big drama.
On each occasion, and more importantly, I also lost all my Calendar entries which weren't backed up as I've never used Outlook before, I get by just fine with Hotmail. However, I really can't keep losing all my calendar entries as its so much hassle having to re-enter all my work stuff, appointments etc. So I'm now seriously considering purchasing a copy of Outlook 2010, which ain't cheap!
What I need to know is if i have to HR again following syncing my appointments with outlook, if need be can I reverse sync my appointments out of outlook back to my phone? I'm not that clued up about this syncing process which I'm sure you've noticed.
Just out of curiosity, is anyone aware of any other software which will sync my appointments other than Outlook? As its a costly bit of kit just to sync my stuff as I don't think I'll use all the bells & whistles ie e-mail etc.
Appreciate any replies.
Just use the Microsoft My Phone app it will backup your calender for you. Just open Microsoft My Phone then touch on Menu at the bottom of the screen and then touch Options. Then just place a check beside tbe things you want to backup.
T-Macgnolia said:
Just use the Microsoft My Phone app it will backup your calender for you. Just open Microsoft My Phone then touch on Menu at the bottom of the screen and then touch Options. Then just place a check beside tbe things you want to backup.
Click to expand...
Click to collapse
Wow! Thank you, thank you & thank you again! I didn't know this. I will try this tonight.
Thanks, appreciate your help.
Also look at SPB for backing up data to SD card which will not be lost when Hard Reset is needed.
If you are getting many lock ups you would be advised to install a better ROM such as Energy 23699 build which is very pratical & runs far smoother than buggy network operator ROMs.
For higher/better prevention of losing your essential data, you can use MS MyPhone and Outlook, like I do.
But for restoríng data: first synch with Outlook, then with MyPhone, otherwise you will have have double entries of contacts and appointments.
HTC sync suddenly started creating duplicates in the phone calendar (there were no duplicates in Outlook). So, I deleted the Calendar Storage on the phone, planning to resynchronize the calendar from Outlook.
But, now, HTC Sync suddenly won't synchronize any of my events, the calendar on the phone is completely empty. It says that it's synchronizing, but it just doesn't. WHAT THE HECK?
HTC sync has never worked terribly well, but I'm getting tired of this piece of GARBAGE.
Update: I think solved the problem. I deleted the phone profile, recreated it and it seems to sync now (my calendar data is back on my phone, anyway).
HTC Sync doesn't include a built-in way to delete a phone profile, so to delete it manually:
1. close HTC Sync if it's running
2. delete the folder C:\Documents and Settings\<user>\Application Data\HTC (on Vista or Win7, it's C:\Users...)
3. Start HTC sync, re-establish the connection to your phone and synchronize it
Hopefully this helps someone who is as fed up as I am with the way the phones manage PIM data these days.
Seriously, Microsoft Pocket PC and ActiveSync actually worked very well. Calendar and contact data management and sync is piss-poor on today's phones.
Saved Me
epp_b said:
Update: I think solved the problem. I deleted the phone profile, recreated it and it seems to sync now (my calendar data is back on my phone, anyway).
HTC Sync doesn't include a built-in way to delete a phone profile, so to delete it manually:
1. close HTC Sync if it's running
2. delete the folder C:\Documents and Settings\<user>\Application Data\HTC (on Vista or Win7, it's C:\Users...)
3. Start HTC sync, re-establish the connection to your phone and synchronize it
Hopefully this helps someone who is as fed up as I am with the way the phones manage PIM data these days.
Seriously, Microsoft Pocket PC and ActiveSync actually worked very well. Calendar and contact data management and sync is piss-poor on today's phones.
Click to expand...
Click to collapse
Dude.... You saved me so much headache. This fixed it for me. I was searching everywhere on how to fix this stupid problem!! Thank you so much for posting this!! Anybody else having problems with this. These steps work perfect!!
Dirtyfrank26 said:
Dude.... You saved me so much headache. This fixed it for me. I was searching everywhere on how to fix this stupid problem!! Thank you so much for posting this!! Anybody else having problems with this. These steps work perfect!!
Click to expand...
Click to collapse
epp_b said:
Update: I think solved the problem. I deleted the phone profile, recreated it and it seems to sync now (my calendar data is back on my phone, anyway).
HTC Sync doesn't include a built-in way to delete a phone profile, so to delete it manually:
1. close HTC Sync if it's running
2. delete the folder C:\Documents and Settings\<user>\Application Data\HTC (on Vista or Win7, it's C:\Users...)
3. Start HTC sync, re-establish the connection to your phone and synchronize it
Hopefully this helps someone who is as fed up as I am with the way the phones manage PIM data these days.
Seriously, Microsoft Pocket PC and ActiveSync actually worked very well. Calendar and contact data management and sync is piss-poor on today's phones.
Click to expand...
Click to collapse
:good::good::good:
Thanks a lot. Worked for me too.
Win7 path I used: C:\Users\<name>\AppData\Roaming\HTC
Thanks for the solution.. I was turning nut trying to find out hwat happened... I started to think that my PST was corrupt...
In my case the NON sync was for the contacts folder, I dont use calendar... I followed these instructions and worked like a charm...
Btw, this is also applyable for all HTC models using HTC sync... I own a Sensation.
Thanks!
Calender Issues
epp_b said:
HTC sync suddenly started creating duplicates in the phone calendar (there were no duplicates in Outlook). So, I deleted the Calendar Storage on the phone, planning to resynchronize the calendar from Outlook.
But, now, HTC Sync suddenly won't synchronize any of my events, the calendar on the phone is completely empty. It says that it's synchronizing, but it just doesn't. WHAT THE HECK?
HTC sync has never worked terribly well, but I'm getting tired of this piece of GARBAGE.
Click to expand...
Click to collapse
On my Droid RAZR, the calender was set to show the phone calender. Entries I made on my phone were no longer synching to google calender. I had to change the phone settings to only show the google calender. Then manually move my phone entries into google calender. This happened after the update some time in February, but I only noticed recently. It was a pain to go back and find all the entries that were on the phone and not on google. With the phone set to not show the phone calender, my calender entries now do go to the google calender and show up on my other devices and online.
Another issue is that all of my appointments changed times with the Spring daylight savings time taking place. I had to change my Google Calender to use daylight savings time. This didn't fix my phone calender though. Then check that my phone was set to use daylight savings time which it was. Don't know when this change happened as I was an original Droid owner, then bought into the Droid RAZR, and all of a sudden in 2013 my calender changes times on me. Must have something to do with an Android time setting that changed. For now I'm putting the time in the name of the calender entry so I know if Google screws it up later.
One would think that they would triple check that calender entries are not modified by doing a phone software update. I give them -1 star for Jelly Bean updates. Horrible.