Hi everyone im dataopp a total newbie when it comes to mobiles of this calibur,so i do hope you can help me out...i have the O2 XDA Exec which i bought second user from a m8 it has worked perfect with no problems for 3 months untill last evening turned the unit on and went to turn the screen to type some e-mails when the screen just went white! ,when i turned the screen back to normal that is to close the unit it had a normal screen again all was there,then i tried to turn it back to try again and do my e-mails it went to a white screen again...you guys have any idea what is a amiss? i have tried a hard reset to no avail.
Thanx for reading this.
same problem
i've just had the same problem:
the screen fades to white if i turn it to the "mini laptop" position. turn it to pda position and the display works fine. no problems with orienting the screen or touch sensitivity, either. turn it around to work with the keyboar, and the image dissapears.
advice, anyone?
I have the same problem.
i purchased my machine about 4 months ago and all of a sudden the screen turns WHITE in minilaptop mode. Fixing it is either powering off and on or alternatively flipping the screen to PDA mode.
I've searched through 'White screen' and have seen many complain about the same problem. Amazingly not even one relevant solution to this problem. This is not a software problem, it is obviously an hardware issue. I am willing to open my O2 Exec and try to fix it, as it looks like a bad connection or something.. but i need some guidlines. There are alot of people with that problem, anyway please help.
My XDA developed this dreaded syndrome last night! I did a search too and no solution...
I don't want to open it up as I've only had the XDA for 2 months. Do you think o2 will replace it with a new one as I took it out on a contact (business) with them?
send it to be fixed
unfortunately in my case it was a hardware problem - the internal screen connector had to be replaced (and now the screen feels looser on it's hinge)...
at least it's covered by the warranty.
anyone found a solution? Mine happened on the weekend after having it for 4days only. Unfortunately i bought it brand new on ebay so i cant send it to o2. Any help woud be appreciated.
apparently, this is not a hardware issue
This has just happened my xda as well. I switched it off last night and put it by the bed.... Switched it on this morning and nothing but a white screen. This is crazy. I was reading a book in landscape mode last night and did nothing with it except switch it on this morning... And a white screen in landscape mode when I woke up. What could have happened during the night for chrissakes! Very disappointed. Anyone know where i can get a new ribbon for the lcd? It will probably cost an arm and a leg!
Are there anyone still working on solving this problem?
Mine got the same problem now and it is out of warranty.. I dun wanna spend a fortune on fixing it .
THanks
Related
I got a serious problem with my mda vario here.
sometimes, 7 out of 10 times, when i get a call the screen gets totally corrupted and jumbled like on the picture in the attachment. i can only see black vertical lines on a white screen. in order to make the screen work properly i have to turn the phone off/on (stand-by mode) then.
does anybody know where the problem is?
i have to confess, that the phone slipped out of my hands and fell on the ground 3 times so far.
thanks
well, you say youve dropped it 3 times already? is it possible that something may be loose inside? is there cosmetic damages from dropping?
yes, there are some scratches on it. i don't really think that something is loose or broken, because the screen gets only on icoming calls corrupted.
so i don't think that it is due to a loose contact or something like that...
I have exactly the same problem. I personally think it is unlikely that dropping the phone has caused it as it corrects when you cycle the power button. Any help on this from other forum member would be much appreciated.
roads said:
I have exactly the same problem. I personally think it is unlikely that dropping the phone has caused it as it corrects when you cycle the power button. Any help on this from other forum member would be much appreciated.
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Any resoluation this? I have the exact same problem!!
Oh dear ... somethings in the air...
mine's got it also. first time i saw it was a couple of days ago. only happens with the alarm clock in the morning :?
My phone is crap like hell... gotta hard reset and reconfig the damn thing. acting up lately...
(ps... AFAIK i barely dropped the phone... maybe 1 or 2 times. nothing more)
I have the same problem
I have read the service manual of wizard and said:
Unusual Vertical / Horizontal lines or partial display
(1) Check the connection of LCM FPC whether is properly connected. (Is a conector between motherboard and LCD)
(2) Try with another LCM. (LCM=LCD Screen)
(3) Try with another Main Board.
(4) Replace LCM if necessary
(5) Replace Main Board if necessary.
(6) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated
Any sugestion?
Okay..
so far, i have installed Molski 2.26 rom (30meg free version) and upgrade the radio rom form 2.25 to 2.47.
I have not had another occurance of this so far.
Maybe a fluke.
Screen fixes when pressure applied to bottom of the screen
Guys,
I now have to keep my finger pressed hard against the bottom of the lcd unit to get the screen to display to work properly. it is under warranty with Imate but they want me to send it to Abu Dhabi for repair. I'm in Canada and concerned that I may not get it back.
So has anybody else identified this as being a loose connection rather that a real hard fault. Also has anybody fixed their unit by dismantling and reseating the connections.
Finally has anybody used the Imate repair service and was it timely & reliable?
Any advice would be appreciated.
Mick
This is a real hard fault.. had it with my mini s, took it into the shop, it was away 2 weeks... and in the end they gave me a replacement!!
I agree - took it completely apart and cleaned everything ....
And still have the issue.
Serves me right for buying something in Middlesbrough I suppose
It must be a hard fault with the LCD assembly. Will have to see how Dixons handles an overseas repair.
Take care & thx,
Mick
I had the same problem, in the end i took it into my local t-mob shop to have it repaired, they ended up sending me a new one.
Well, I've exactly the same problem since the past two-three weeks, it also occurs only in the morning. I'm living in the Netherlands and this is happening since it's rather cold over here, especially in the morning (3-4 degree Celcius). Since my bedroom window is open during the night, it gets rather cold in my room.
During the rest of the day it is +8 degree Celcius, and the phone works flawless. Maybe this problem has something to do with the Temperature?
Temperature
Bebob - don't thin so as I have had this problem for a number of months and the temp here in the summer is high (30+ degrees C)
It looks to be a bad connection type issue and may be a bad screen cable. It makes sense though that the issue is at the bottom of the screen cos this is where we press the select buttons all of the time.
Pls keep me posted on how you do. mine is going to a local repair shop (on my dime) tomorrow to see if they can fix it.
If not can any of you guys recomend a new unit that could be considered an upgrade to the KJAM ?
Many thanks
Mick
suggestions needed
friends, i have o2 mini s and got the same problem with screen for the last 3 weeks....
can anyone tell me that will the problem aggravate or else will i be able to use my cell properly for few months...
and also what will be the approx cost of repair..
all suggestions will be warmly appreciated...
It's happened to me as well. I have lived with that for one month now. It is happening, when I touch the cursor keys or when touch the lower part of the display. I tried "shaking/hitting" the xda and it looks better, so I assume it is a faulty connection cable.
I have active Cleartype and no more vertical lines for the past 2 days.
I seems to be a problem when background is white and leters are black.
Regards
similar problem
i dropped the phone (T-Mobile MDA Vario) and now when i turn it on the screen is fine for 5-30 seconds but then it scrambles, but works again if i smack the bottom of the phone on my hand!
t-mobile staff told me there are sensors to identify if it has been dropped. I'm suspicious that it could even be programmed to go "faulty" once it is dropped as the screen is fine for a limited time so it obviously works somewhat. do you know if this is the case? or what's happened? also is it a simple thing i could do myself? i didn't take out insurance so that's why i haven't just claimed off that as i'm really broke
Any help is appreciated
Regards,
Steve
whiteish screen / over temperature
hi,
I have a problem smilar at qtek 9100. I had upgade to my ppc wm5 to wm6 around 3 week ago and overclocked to 221 mhz with batery status today plug-in . 2 days ago Screen became whiteish (almost no contrast or over gamma) and working temperature is around 30c. I tried to re-flash with many kind roms but noting chaged.
Is there anybody has these kind of experice. If I can not solve. I am planing to buy new LCD ( I am not sure new LCD will solve the problem)
Thanks
Same problem here. Dropped it ONE time and the screen went crazy. Sent it to my t-mob shop and they got it repaired. They said in the report that they changed the "flex". Dunno if this helps.
my first for ages.
I recently purchased a wizard which looks to be virtually brand new.
now the other day I updated it the the o2 uk latest rom as it was running a really old rom.
and it has been running perfectly, i have not looked into running any other rom or performance upgrades etc.
now I was using the device in landscape and after closing the unit my screen went bright white and my pride and joy is now not usable.
I can still acept calls, the touch screen still works but the screen is pure white.
Ive contact a few places and they all say the screen has died and needs replacing
Does this sound right.
its a £80 fix if this is right. im so gutted.
any advice is great before i pack it up and send it off.
anyone please....
Can you put it into bootloader mode? If not i would say you have a loose connection on the screen to the mainboard i had the same problem with my old phone the screen disconnected for the main board so no display! If you cant get it replaced take it apart and carefully check the connections if still doesnt work i would try another screen or buy one.
even when i reset it, it stays whits so cant see anyhting on screen,
ive had someone take it apart and re-seat the cables and still just a white screen
so im off to purchase another one in hope this is all thats gone
as your phone is booting up press and hold the camera button, is the screen still white?
cant tell now. ive sent if off for repair.
Im gutted.
bleep said:
cant tell now. ive sent if off for repair.
Im gutted.
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I had a similar issue, the keyboard sliding in and out must have worn out the switch that detects when it is open/closed. I had had my wizard a year and the screen started flickering, i dealt with it for a while, then the scree was stuck blank white unless if i pressed on the area of the phone that had the contact.
I had to send it back and got a refurb.
sounds like thats what happened to you too. Hopefully when you get it back it will be good as new
ive sent mine for a screen replacement tho not a repair.
now im worrying that its gonna come back in the same state.
Gulp
got my wizard back after having the screen replaced.
2 days later when ever i touch the bottom of the screen with pen, finger or even breath on it.
the screen goes off and the phone locks up and dies.
I have to take battery out and restart it and it then works great till i touch the bottom again.
Sound like a dodgy screen or something else.
Seems like a flexi strip(The one conecying the display to the mother board) sometimes if the strip develops a tear or is not properly connected this issue usually happens.
the shop doing the repair have said there is the following issues
1- padding issue on the screen (either too much or not enough)
2- Problems with the main board. (something on there is failling, hardware wise)
How the hell could this be happening on a device that was working perfectly
apart from the screen had died.
have they done more damage attempting the repair... I think so .!
I had the white screen 6 months ago. Luckily still under warranty period so got it repaired. It was the flexo-cable. since the fix no problem so far despites using the phone (also in landscape mode) daily.
when i got it back after the screen was replaced my xda worked great but as stated as soon as some preasure was applied to the bottom of the screen it would just die there and then.
I would have to take the battery out and then it would power on as normal
but again if i put presure on the bottom of the screen.. bang DEAD !
so sent it back to them and they told me what I stated above !
now waiting 2wks to hear what they are gonna do about it
not a happy bunny
still nothing back from the company thats doing the repair.
i dont know why they do this.
Im now thinking of getting my Xda back, selling it either on here or ebay and purchasing a new one.
Should i quit now or wait out for the miracle that they fix it completly.
Anyone in the uk reconmend a good repair company please im pulling my hair out.
http://forum.xda-developers.com/showthread.php?t=303872
theres your answer
OK I have had my T-mobile Wing aka HTC Herald since last April.
Just a few days ago I encountered a problem with my lcd. And I would like your guys feedback if possible before I purchase an lcd replacement.
My problem is when I slide open the wing my screen starts to fade, (almost making it look like a negative from a picture) after that it starts to fade to different colors.
Now the problem persists when the phone is closed, however if I tap the top of my wing and hold it the screen becomes normal, but once I let go it starts to fade again.
I would like to know if any of you experienced this with ur phone and if a replacement lcd screen will fix the problem or am I sol?
If it helps im running my wing on Open Touch v6.0 WM 6.1 Build 20273.1.3.3
Thanks in advance.
LCD problems
Hello,
I too have some weird LCD problems and instead of creating a new thread I thought of posting in this one.
For the past few months, whenever I get a call or resume my phone from standby mode using the power button the entire screen goes white or sometimes it has green or blue colored lines all over them. I have to keep on pressing the power button few times to get proper display. Also whenever I open the qwerty keyboard the display goes blank. Since I am out of warranty Tmobile is not ready to replace the phone and I contacted the HTC customer service and they told that the display unit and some hardware stuff is gone and it needs to be replaced and will cost a minimum of 170$ and will increase if they had to replace some other hardware.
Please note that, my screen is NOT broken and the touch screen too works fine. Recently the display has gone completely blank or too faded even to see whats there in the screen I could barely see the today screen.
I searched and I did not find any similar issues that other folks have faced. Since the LCD and the touch screen is not broken replacing them is not going to fix the issue, correct? I was using open touch and recently I updated the latest official Tmobile release of ROM 6.26.xxx. I also tried the hard resets too.
Any other ideas/suggestions will be of great help for me. Thanks in advance.
I am having some similar problems as well, but my problem is much more severe. My screen is completely black and it just happened this past weekend. When i slide the phone the screen used to flicker but now it black as well. Phone works fine but is useless due to the fact the the screen is out. I remember seeing a program where you can interact with your phone via your pc when something was wrong w/ your screen (cracked, broken, etc.) I have searched the forum but to no avail. The program was very simple and effective. I plan on replacing my phone but would like to retrieve some info off the one I have. I just need that program! Anyone please HELP US!
handsome22 said:
I am having some similar problems as well, but my problem is much more severe. My screen is completely black and it just happened this past weekend. When i slide the phone the screen used to flicker but now it black as well. Phone works fine but is useless due to the fact the the screen is out. I remember seeing a program where you can interact with your phone via your pc when something was wrong w/ your screen (cracked, broken, etc.) I have searched the forum but to no avail. The program was very simple and effective. I plan on replacing my phone but would like to retrieve some info off the one I have. I just need that program! Anyone please HELP US!
Click to expand...
Click to collapse
link to the thread containing some info about the software... its called my mobiler
thanks for the info
Hey Guys, Can anyone help ?
I plugged my phone in to charge overnight like normal and when i unplugged it next morning the screen will not respond to taps. There are no cracks or damage to the screen and it hasnt had a bump.
A hard reset gets me as far as the calibration screen but again, cant do it.
Does anyone either have any ideas or can anyone recommend a good repair place in the uk ??
thanks.
Andy
AndyG said:
Hey Guys, Can anyone help ?
I plugged my phone in to charge overnight like normal and when i unplugged it next morning the screen will not respond to taps. There are no cracks or damage to the screen and it hasnt had a bump.
A hard reset gets me as far as the calibration screen but again, cant do it.
Does anyone either have any ideas or can anyone recommend a good repair place in the uk ??
thanks.
Andy
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Hi Andy,
If you are familiar with rom flashing you could try it before sending to repair in case it's software related.
Good luck
Arrrrrrggghhh-bloody backlight/touch bricked!
I have the same issue and it's driving me nuts!!
pressing the screen bottom left quite hard puts the backlight back on but it goes off as soon as I take my finger off.
Having done a web search, it appears that this may be a firmware issue, but if so, why, after 9 months of trouble free use, has it only just happened?
I'd be very interested if anyone else has solved this issue. Is there patch or is it a hardware issue?
My otherwise excellent touch is effectively bricked-any help or suggestions at all would be appreciated!
A fix (sort of)
I bit the bullet and ordered a replacement LCD module online and fitted it. It worked, proving that there was indeed an issue with the original. Problem is, the quality of the new one is really bad so DON'T buy a replacement online is my advice. I've now sent my beloved Touch back to HTC to get it fixed...
Hopefully I'll have it back and working soon.
FIXED !
i know this is gonna sound weird but i bought a BENQ_E72 while my touch wasnt working and i kinda forgot about the touch in the meantime. Yesterday i came back to the touch and lo and behold its working perfectly. Screen align is working, taps are going through and i cant see a problem.
Now i have read a thread about the Digitizer filling up with dust and yes my front case does have 2 hairline cracks in it so i am thinking a strip apart, new case and clean and go from there if it does it again. Odd how leaving it to discharge compleely for a couple of months has 'cured' the problem
Just thought i would share this with you
AndyG
hay from today morning my htc touch shows a white screen and a crack on the bottom corner of the screen.i am sure that it dint fell down.
then what may be the problem?
anyone knows pls tell me...
white screen?
When you turn on your phone, there is no smart mobility.
Crack?
Is that an LCD problem?
i have the same problem with the WHITE SCREEN. bought my ELF 3450 second hand over the net. i am from the Philippines by the way and HTC units are not yet very common here and also the parts/accessories. it worked fine for about 3 months with minor problems such as Auto-Restart/Auto Power On/OFf which was solved using the "plastic on the OMAP chip method" - tnx for the forum for the info by the way and charging problems which was also solved by buying me a aftermarket charger. but recently the problem of AUTO OFF occurred again until it did not work at all. so, i tried to check the Plastic over my chip but to no avail the fone was dead. so, i decided to head to one of our local cellphone repair shops and have my OMAP heated thinking that maybe there are just contact points inside who became loose. when we tried to power on it was good for a few minutes then i noticed the screen went darker and darker and then it was all WHITE. we restarted it but it's just WHITE. tried to send messages and call it but there is no response from the fone. i'm afraid i toast it bad or may be it's just the LCD who got toasted, i am clueless.
CAN SOMEBODY PLEASE HELP ME WITHMY PROBLEM. CAN I GIVE LIFE BACK TO MY ELF? WHAT'S THE CHEAPEST & BEST SOLUTION TO THIS? THANX ...
Generally white screen problem are caused by defects in flex connecting the LCD to the mainboard or the connector itself. Try to disconnect and reconnect the LCD, if doesn't work - replace the LCD.
kimberhunt said:
i have the same problem with the WHITE SCREEN. bought my ELF 3450 second hand over the net. i am from the Philippines by the way and HTC units are not yet very common here and also the parts/accessories. it worked fine for about 3 months with minor problems such as Auto-Restart/Auto Power On/OFf which was solved using the "plastic on the OMAP chip method" - tnx for the forum for the info by the way and charging problems which was also solved by buying me a aftermarket charger. but recently the problem of AUTO OFF occurred again until it did not work at all. so, i tried to check the Plastic over my chip but to no avail the fone was dead. so, i decided to head to one of our local cellphone repair shops and have my OMAP heated thinking that maybe there are just contact points inside who became loose. when we tried to power on it was good for a few minutes then i noticed the screen went darker and darker and then it was all WHITE. we restarted it but it's just WHITE. tried to send messages and call it but there is no response from the fone. i'm afraid i toast it bad or may be it's just the LCD who got toasted, i am clueless.
CAN SOMEBODY PLEASE HELP ME WITHMY PROBLEM. CAN I GIVE LIFE BACK TO MY ELF? WHAT'S THE CHEAPEST & BEST SOLUTION TO THIS? THANX ...
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Click to collapse
You warmed the OMAP? Interesting....
This problem sounds really complicated.
And im quite surprised of your 'warming' method.
I've had the exact same problem combined with the fact that my touch was resetting constantly. I was about a minute away from throwing it out of the window when I tried the plastic-piece-on-omap processor-technique described in one of the threads here. It solved the rebooting problem, but not the white screen issue. After a very frustrating couple of days where the screen started to blink and shake and then eventually turned to white alltogether, I lowered my brightness to the second stop from start, and since then I haven't experienced the white screen anymore. I believe it is heatrelated.
Whilst not being a full solution to the problem, at least it renders the phone usable.
Hope this helps anyone.
Heating the device very seldomly solves anything, but causes more problems that you originally started with.
iam using htc touch (p 3450) for nearly 18 months . (bought & using it in india ) my hand set fell two times in water and about 15 times fell on the floor (from shirt pocket) . still its working fine .
and iam using "opera mini " for browsing the internet . for some sites iam using "opera mobile " . when iam on opera mini , continueously for long ours , suddenly it turns white . never come to normal screen unless restarted . but it happens sometimes , may be because of memory or heating up of some H/W .
Hi hotchamo,
my htc touch elf hat a similary issue, and my father just "wringed" it gently until the white screen disappeared. You should try it carefully, since it may help and it won't harm. Just take in in both hands and turn them in the opposite direction, so that the case gets slightly twisted.
If that doesn't help you should open it and check the LCD flat cable connector...
Best regards,
scheutak
Again - flex connector problem. 'Wringing' it gently will eventually result in your LCD cracking, by all means - go for it, it will solve your white screen problem. Permanently.