hi Guys,
As far as I am aware this new problem has only happened to me so far.
I bought a new T-mobile MDA Vario II back in September, It had a HTC634 Serial number and I duly checked it for the Screen and keyboard issues that have affected other Hermes models - the phone didn't display these issues at all.
However last Friday the phone developed an unusual problem - It would connect to a 3G signal with no problems at all, but when there was no 3G signal it would not connect to the normal 2G signal. It would just search for a signal and not find a T-mobile 2G signal!
The settings on the phone were as they were when I got the phone (set on Auto in both boxes for phone settings)
I initally thought that it might be a transmitter problem in my area, so I emailed T-mobile, they replied back saying that no problems had been reported. I soft-reset the phone several times and fiddled about with the phone settings, tried the phone without the memory card, but still it did not solve the problem.
I took the 3G SIM which came with the phone and placed it in another phone (Xda Exec), which found both the 2G and 3G signals without any problems at all - so it was not the SIM card. I could not try a different operators SIM in the Vario II since its network locked.
As a last resort I decided to do a Hard-reset, which reset every thing back on the phone to how it was when it was new - This DID NOT solve the problem!
Tuesday night I phoned T-mobile up (tip: If you want to be put through to a human directly and quickly on T-mobile Customer Services, then when the robot starts speaking immediately press 000000 - it puts you straight through and your call should be picked up a lot quicker (<5mins) than using the other options.
I explained my problem, they did an IMEI check and after half a hour on the phone (mostly on hold) they concluded that it was a phone problem and aggreed to exchange the handset (as a handset swap - no battery,box etc)
by courier this Monday.
I just hope I don't gain a few other problems with the exchange handset!
I bought an unlocked HTC TYTN Hermes 200 from a private party. He lives about 40 miles away from where I live and he used it with T-Mobile in California (I live in California also). Before I bought it, I tried it out (while I was in the same city that he lives in) with my T-Mobile SIM and made a phone call and the reception was clear.
Since I got home, I've had problems in 2 places (home and work which are about 5 miles apart) where I have 1 bar of reception and if someone tries calling me, it doesn't even show an incoming call on my phone, it goes straight to voice mail and if I try to call someone, it doesn't ring even once, it just says call ended. When I am at other places, I usually get decent reception (but not always).
I have tried flashing all of the recent radio firmware but nothing has made a difference. I also tried inserting another T-Mobile SIM and had the same problem. My previous phone (unlocked Treo 650) had really weak reception in those same areas but not this bad. The phone is not warrantied, according to HTC. I have made sure all my network settings are correct. It's running Windows Mobile 6. I think it might be a problem where the HTC antenna doesn't pick up a signal as well as weak T-Mobile reception.
Any ideas of what I can do about my problem ?
have you tried upgrading the Radio?
yes I have and I've tried all the different versions from 1.38 to 1.48
Update: I upgraded to 1.50 radio firmware. The phone doesnt show better reception but maybe 1 in 10 times the call will go through.
Hi,
my prophet denies to connect to my service Provider (O2 germany) out of a sudden. It will connetct at startup for ca 1 Minute and then loose the Network.
I had the "Gullum Prophet touch some version before X" running for several weeks and then it stopped connecting. I just used it and did no installations or hackings.
The sim card works fine with an other phone and vice versa other sim cards don`t work with the prophet.
I've flashed the "Gullum Prophet touch X" and the Problem is the same.
Any Ideas? thx
I have the same problem too,tried all downgrade and upgrade options but no solution yet,any help appriciated tx.
Have you tried a different Radio ROM (the Wiki!), or altering the settings in Start->Settings->Connections (tab)->Connectons to those specific to your service provider?
similar problem
Not exactly the same - but seems like once a week or so I stop receiving calls and need to restart my PDA. Haven't found a solution yet - just something I started getting used to. It usually happens after a nightly charge.
My only suggestion would be radio ROM, or a different ROM entirely. (both on the Wiki).
sorry for not responding ...
and thanks for your suggestions. I had downgraded my rom and my Radio to the original shipped ones, but the problem is the same!
At least I had a konversation with my provider, that gave my some hope. She thought it might be a network problem and not a hard- or software failure!
why do I have to call them about 10 times saying the same things?
BUT: this call is 10 days ago and nothing has happend so far.
If there is anything new to tell about, I will post it
so long, dertka
Hi all
Please could you help me with this problem. I have recently had a replacement handset from Orange UK after my previous SPV M3100 died a painfull death.
The new replacement doesnt seem to get any signal majority of the time (No Service) and when it does its never over one bar and not enough to make or recieve a call.
I have updated/downgraded the radio roms and upgraded to WM6 (black satin) all with the same outcome.
I have tried my SIM in various other phones and get full signal. And my friend who has the same phone could not get a signal with his sim card in my SPV.
I have spoke to Orange who have passed the query to their technical support team who never seem to get back to me.
Any Help would be appreciated.
I'm starting to lose the will to live at the moment as i've got a bit of an issue with using my phone on the o2 network at the moment.
I'd be really grateful, therefore, if the folks with a Touch HD on O2 could do a quick test for me to see if it is just a handset problem or an O2 issue. The full story is outlined below, but you don't have to read it and can skip straight to the test at the end if you want!
My phone worked fine for 2 weeks and hasn't worked since there was a local network outage on o2 on Thursday of last week. After this, the phone will only work when i'm in a 3G enabled area and won't work when i'm in a 2G area (a bit of a pain as i live in a 2G area).
I've been trying to track this issue down.
Here are the tests that i've done so far
An old but still active o2 account works fine in k750 (2g only phone) at home location
Sim card from old O2 account doesn't work in touch HD at home location
New sim card hasn't worked in home location (2G area) since last Thursday
New sim card seems to work elsewhere in 3G locations (although some dropped calls)
If you put phone in GSM only mode when you are in a 3G area you get a signal but can't make or receive any calls
new sim card works in k750 (2G only phone) at home location
Sim card from wife's orange phone works fine at home location (although it is an orange 3g area).
Conclusions
1) Phone is broken
2) O2 local transmitter is broken or no longer will 'speak' to the touch HD since the network outage on Thursday
However, i've come across other people on the O2 network with the same phone (see http://forum.o2.co.uk/viewtopic.php?t=15778&start=30) in another part of the country and they are having the same issue, so this has got me thinking of 1 final test before I return my phone.
*************
The test bit starts here
*************
If you are in a 3G area can you switch your phone band to GSM only. After doing so can you still make and receive calls/texts?
If you are in a 2G area can you make and receive calls/texts?
Really appreciate any help you can offer here guys, as this is taking over my life at the moment.
Spud
I've got an Orange Touch HD, unlocked by "Unlock Now", and being used with a 3G o2 contract sim.
Switching to GSM leaves the phone entirely operational, and is generally advised anyway to save battery from band switching in marginal signal areas.
I can't test the 2g only problem as I am swamped by 3g where I live.
I very much expect that the phone WILL work in a 2g area as it has to have the 2g fallback if 3g fails.
V
I live in a 3G area and work in a 2G area and my phone works just fine in both, albeit the slow downloads you would expect in 2G. I'm on O2 with an HD that I bought independently of the contract.
Mine works just fine in non 3G areas on O2 with a recent O2 SIM, can even go from 3G to 2G and back again mid call without any problems. Haven't tried switching 3G off (bit late to be calling anyone tonight) but don't see any reason for it to fail. Have you tried a hard reset?
Thanks guys, really appreciate your input.
I've done all the hard resets and everything and the situation remains the same, the phone will work in 3G areas but not 2G ones, so it will be returned and hopefully the replacement phone will be okay
I live in an area where i'm just on the edge of 3g reception and for the last couple of weeks or so I have been getting calls dropped whenever my phone switches from 3G. I can sometimes get a few seconds of talk time before it drops but if I switch to GSM instead of auto I can't connect at all.
I've had this HD on O2 since December, from mobiles.co.uk, and have only recently started experiencing this problem.
My replacement phone has arrived and now works as it should.
Murph1 - seems like your phone has developed the same fault as mine, so it will need to go back to HTC or get it fixed via CPW
HD TOUCH very dissapointing....any results after repair anyone?
i can tell you that i have purchased a hd touch (around a month ago) and to be honest im not impressed at all….no matter where i am i do not get full signal, i was told that this may be the lack of 3g in my area, so i took it to carphone warehouse, they changed a setting…..and i still have no signal……….i have around 20 photos and 10 songs on the memory card, and already the phone is “lagging” and glitching……….the battery life is pants, it has to be charged every night……also when starting the phone its takes at least 3-4 mins until i can touch a key and the hd touch will recognise it! really is rubbish, so much that ive returned it today for repair, hopefully it will be sorted, but i cant see how they can make the battery life longer, the software faster and the signal better???? my advice is get an iphone (the exact comment i got off of a carphone warehouse employee when i took it in for repair today) but ofcourse apparntly i cant do that as im outside of my 28 day return period….hope this helps,
joe.....oh im on o2 aswell : ( my postcode is s81 (worksop, notts area)
Same problem - PLEASE HELP!?
I have a Touch HD on O2 - through Mobiles.co.uk.
It was working fine originally for 2 weeks - then suddenly I have very low "H" reception in my house (my old phone shows loads of reception with same sim card). If it switches to E or G receptions - even if I have loads of reception, I can't sent a text or call, or receive calls. I've even sat there at work, with 4 or 5 bands on E, and then tried to call myself from my work phone - it goes straight to voicemail.
So it seems that my phone will only work on "H" band/reception. Is this the same problem? I have tried contacting HTC support and hard resets..
Please can someone help?!
Thanks!!!
Does anyone have any idea? Please!! It's doing my head in!
When I first received the phone I found it to be laggy and not very responsive.
I am currently using Dutty's Extreme 2.6 ROM and Radio 1.13.25.24 and the phone runs like a dream.
The device is very fast and responsive. The reception is very good and the GPS fixes in about 10-15 secs. The best thing is that I used the phone for 5 days without charging and it still had 20% charge left at the end (i did not use TomTom in this period).
I am in the UK and I am on the O2 network.
Hope this helps.
The 5 days test came from Dutty's Extreme 2.5 ROM not 2.6.
So how does a radio really work? I think mine is actually faulty though, as it won't connect via E or G bands. Did you have this problem before you upgraded the radio and rom?
nhudgell, your error seems the same as mine. I would be able to make/receive calls in a 3G/H area, but it would go straight to voicemail in a E/G area.
If you are within 28 days of your purchase, return it for a replacement, if not, you'll have to go to a carphonewarehouse to send it off for repair.
P.S. i updated my radio on the phone that had the error and it made no difference at all, so i assume that it was a faulty GSM module in the phone
Sounds like I need to return it then (I'm over 28 days) - so I need to go to Carphone Warehouse? Can I not go straight to HTC and use their warranty?
Another one to get unlucky
Hi all
I have a touch HD which I bought off ebay(oh dear I hear you cry !). I love the phone, but like you had the 2g 3g prob. On 2g I can make calls (if I try and try again and am patient with the long connect time )but cannot receive calls they go straight to answerphone.
I found that with a virgin sim(I had an old one that still works) the prob vanishes and phone works fine in 2g or 3g.
But with any O2 card: mine or a new sim I got(to try and fix this) and my wifes I get the same prob.
Did your phone replacement solve the prob.
I spoke to O2 and they think its a software vs phone software issue, and said that they dont sell/support that handset and I checked its not on their website.
Did the replacement phones solve the issue is all now OK??
Any feed back gratefully received !
Simon
The Story continues....
OK here is the latest.
I spoke to Spud_work & Nhudgell who had this prob and they both confirmed that
A) They had replaced the handset
B) Problem had gone and so far had not come back.
(thanks very much for the prompt response and help guys)
So I called HTC and told them this - I found someone that was interested.
He said that he will look into what the repair people say and then I can update on here.
Just keeping fingers crossed that they CAN fox this as they did for others !
Final Update
Spoke to HTC and they agreed to fix. This required me explaining about the postings on here and what other people had done. I sent the phone back and it was back with me within one week the prob was fixed. I believe that they changed the main-board. They said that they had never heard of this prob, but I pointed them here !
Anyway if anyone else gets this same prob - send the phone back ! That worked for me !
Having said all that I now have a new and even more unusual prob - with the back light - looks like the phone might be going "home" again !