Database Users

Cannot remove programs (always appear ERROR)

Hi,
When I tried to remove one of my programs, using remove programs, there is always this ERROR: (the name of the software) was not completely removed. Do you want to remove it from the list of installed programs? Then after I choose yes, the program is still exist.
Can anyone please explain to me what happen with my pocket pc, and how can I remove the software compeltely?
Is it related to pocket mechanic that I am using, because I usually always delete the registry?

yahyae said:
Hi,
When I tried to remove one of my programs, using remove programs, there is always this ERROR: (the name of the software) was not completely removed. Do you want to remove it from the list of installed programs? Then after I choose yes, the program is still exist.
Can anyone please explain to me what happen with my pocket pc, and how can I remove the software compeltely?
Is it related to pocket mechanic that I am using, because I usually always delete the registry?
Click to expand...
Click to collapse
Same error here always.. would love a good answer...

Also have the same problem on and off. A hard reset took care of it...

I have the same problem. I know the Universal and the Blueangel are two very different devices but even so it is the same error message. I have hard reset it 3 times and it still has the problem.

is this a WM5 flaw? :?

Maybe.

What I do to make sure I totally uninstall everything is install the same application back in. The Universal will then show a window stating that you are installing a program already installed and that it will be removed first before proceeding with the installation. After the automatic uninstall, I just opt to cancel the install process and the original application is now uninstalled completely.
Another suggestion, the latest version of Pocket Mechanic has a new feature to handle all uninstall options in the Universal. I have to say, I have not tried it yet.

yahyae said:
Hi,
When I tried to remove one of my programs, using remove programs, there is always this ERROR: (the name of the software) was not completely removed. Do you want to remove it from the list of installed programs? Then after I choose yes, the program is still exist.
Can anyone please explain to me what happen with my pocket pc, and how can I remove the software compeltely?
Is it related to pocket mechanic that I am using, because I usually always delete the registry?
Click to expand...
Click to collapse
Lots of people have had this (Including me)
The solution is to make sure the app isnt starting when rebooting i.e uncheck any today plugins, make sure the app isnt being started by the windows\startup\ location. Check the application to make sure there are no options set to automatically start i.e for pocket mechanic check that no auto cleaning etc options are checked - and then after all that soft reset your device. Then try to uninstall - should work.
There is something resident in the program memory causing the program not to be uninstalled - you need to find it and stop it from restarting prior to soft resetting your device.
Hope this helps.
Matt

Yes that's the solution I think. for this I use SPB Pocket Plus "safe mode" option if some program wants to be uninstalled.
I boot the machine "safe" and uninstall everything I want :idea:

Uninstalling programs

Quite often (most time) when I try to remove a program through "Remove Programs" I get a message saying not all of it was completely removed, would I like to remove it from the list.
Why is this? Are these programs leaving behind junk that's taking up real estate?

Often this is because a dll from the program is in use when you try to uninstall it - so the dll will not be deleted. (if it is a today plugin make sure it is unselected before attempting uninstall) Or the programmer just made a plain bad uninstaller. Choose no, when it says do you want to remove from the list. Then soft reset and choose uninstall again and that often works. If not you can use sktools uninstall feature to track down undeleted files and registry entries. Or do it manually yourself - i usually find that it's not too difficult :wink:

I used to have that problem a lot on the old rom.
Since I've upgraded though I have not seen that message once.

meschle said:
Often this is because a dll from the program is in use when you try to uninstall it - so the dll will not be deleted. (if it is a today plugin make sure it is unselected before attempting uninstall) Or the programmer just made a plain bad uninstaller. Choose no, when it says do you want to remove from the list. Then soft reset and choose uninstall again and that often works. If not you can use sktools uninstall feature to track down undeleted files and registry entries. Or do it manually yourself - i usually find that it's not too difficult :wink:
Click to expand...
Click to collapse
How do you do it manually? I just had it happen with Socket's WIFI Companion. I searched for files with File Explorer but couldn't find them.
Thanks!

NOBODY can give me any help?
Socket's "expert" was supposed to call me back. Of course he did....NOT!
I don't like things that don't install.

O2 XDA Orbit keeps rebooting - is it faulty?

hello,
I have an O2 XDA Orbit for the past 4 weeks but have had an ongoing
problem that when I install some programs the phone just keeps going
round and round soft resetting itself!!!
I have tried to eliminate which program (if any one in particular) is causing
this and I have now had enough. The ONLY way to stop this happening is to
remove the battery. Then I have to do a hard reset and lose all the programs
that I have installed. I even used SPB backup to help things along and even
when I think I have got a good working setup that can be re-installed the
phone can repeat this behaviour some time later for no apparent reason.
Also if I add a couple more programs it then happens again anyway.
Does anyone have any idea why this is and how I can fix it PLEASE?
It's driving me nuts, I love the phone but can not be doing with this.
I list below the details from the boot up screeen in case they are of help:
1.25.0001
1.25.0000
02.67.90
1.25.0.0
If anyone has a solution it would be most appreciated, THANKS.
If you have any other questions please ask.
All the best - Michael

And what programs did you add, a list would probably help

These are among them but...
Hi and thanks for interest but as I said above I do not seem able
to find out which program (if any) is the culprit? Even when I have installed
a few and made a "stable" backup a few soft resets later and it happens
again! It's doing my head in. I have tried different programs in various order
and things appear to be fine - then repeated soft reset going round and round
and the only way to stop is remove battery and hard reset, re-install programs
and do it all over again. Even the "stable" backups appear to be no good???
It occasionally happens with only a few programs installed! Would a "firmware"
upgrade be possible or help do you think? How would that be done safely?
However, here is a list of programs tried - I had to do a hard reset to get these:
anton tomov pocketmechanic
binaryfish all mobile mines
blue point studio pocket earth
conduits pocket player
dinarsoft memaid
electric pocket ringo
handmark tetris, monopoly and trivial pursuit
lakeridge wisbar lite
omega one dominoes and checkers
opera browser
pocketmax pocketwords
pocketmind pocketmusic
resco keyboard
resco picture viewer
spb backup
spb clearvue pdf
spb gprs monitor
spb pocket plus
webis pocket informant 2007
That's it - in no special order or combination...
I personally can not find any one of them as being responsible?
In case you are wondering the phone came already unlocked from O2 as an
upgrade. I am on Virgin, it has a 1gig micro sd card fitted.
Hoping someone will have the answer, many thanks,
All the best - Michael

P.S. I have other programs I would like to install but it seems so futile at
the moment. I also forgot to say that tomtom navigator 6 is installed too.
And generally speaking when the programs are running without any bother
they all seem to work fine, no crashes or hangs, hope this helps?
Finally, I am using Microsoft Activesync 4.2 and it seems to make no
difference whether programs are installed in main memory or storage card?
Thanks again - Michael

anton tomov pocketmechanic is low level software so most likely to cause issues.
But really, just try installing only a few of the apps and using it for a few days. Random resets are unusual of course, and if it was hardware or firmware, it would happen all the time. But if it doesn't happen after a hard reset, your issue is software, not hardware/firmware.
V

i had the same problem. the device did not reboot when removing the storage card. i took out some files from the Programs directory and found out, that some where causing eboot. for me it was SK tools folder. when i removed that, the device did not reboot. i dont know what it is...

Thanks for replies so far
I am taking note of suggestions so PLEASE keep them coming.
If anyone needs any more info just ask, I shall be checking
here on a regular basis to see if anyone has more ideas.
Ttfn, all the best - Michael

I've found two programs thus far that send my Orbit into this behaviour, SK Tools and Tengo. Once sussed, cold restart, reinstall without these, and all is stable.
Neither of these are on your list, so I'd be interested to know once you find out the rogue program!

See this post for a fix?
Thanks for your suggestions so far, keep 'em coming please.
In the meantime I have had a very positive and promising response here:
http://forum.xda-developers.com/showthread.php?p=1116164#post1116164
Look at post number #2 to find out exactly what it might be and fix?
cheers - Michael

Still doing it!
Hi All,
Well what can I say? I have been very careful and am STILL with this lousy
problem! Had enough, feel like chucking the rotten thing in the bin!
Would it be any good or easy for me to update the ROM, WM5, or anything
else that may help? It is already unlocked.
It's no good to me if I am not able to run the programs that I want, unless
they are known to cause problems? But right now it's about impossible to
discover what is causing this? Could it be a combination of programs?
If so, I have no chance of working it out?
All the best to you, Michael

I had the same problem for the first time last week and I had pocket mechanic only recently installed. I have hard reset the device and the problem has gone. So I installed the program again and hopefully I will not have any further issues?
Other programs installed include:
Resco keybord explorer and picture viewer
Sbp Brain evolution
Space reclaimer
Airscanner Anti Virus
Code Wallet Pro 6
Sprite Backup
Tom Tom 5
Worldmate
Towncompass Dataviewer
Monopoly
Pocket Mini golf 2
Age of Empires
Pac-Man
Oxford Dictionary
Soft key applet
Htc Phone pad
Anyone else having these issues please list what programs you are using or have just recently installed so we can find any possible trends?
I have also noticed since reinstalling my applications that the voices on tom tom sometime sound strange until I exit application and run it again.

Orbit reboots constantly
I also have a brand new orbit, which also started constantly rebooting after installing loads of software.
I eventually fixed it by removing the storage card (containing SK Tools) removing that software maually with a card adapter.
Meanwhile I rebooted the phone without the card, it managed to boot properly. I removed the program (in system settings) and then turned it off and replaced the card. It now works fine.
I think SK Tools is the main offender! But if you still want a list of my installed progs, just ask.

It's not just SKTools m8, nothing really to do with any particular program to be honest. When installing a program, when finished it should have an OK button at top right hand corner, if it doesn't then you know as soon as you reboot it will go round in loops. The only way to prevent this if you don't see the OK button is to un-install the program before rebooting, then try and install it again, it will work, it's just some programs don't work first time. ALSO any programs which at end of installation say something like "ppc must now be rebooted, do you wish to reboot now? press ok for now or cancel to continue" you SHOULD NOT let the program reboot your system as that will again cause the orbit to go round in loops again, you should press cancel (the program has still been installed don't worry) then hold the power button down until the shut down message pops up, then shut down manually and restart, that way it will work fine. Trust me, I've sussed it out from like day two.

Rebooting again!
Yeah,my mistake. I spoke too soon!
It did settle down for a bit. But it does keep looping, but now it even does it at random times, I haven't installed anything for a while but it's really unstable.
Your right about the 'OK' thing in the top corner it does disappear.
But I have the additional problem, which is on another thread with the 2gb storage card getting garbled unless I soft reset the device- my device often gets into a loop after I soft reset to get my sd card data back (especially after using TomTom or Rescoe explorer) - i thought i'd fixed that too, cos the phone behaved perfectly for a week...and then it all went horribly wrong again!
Do these these storage card and rebooting problems happen on ALL orbits? Or should I just replace my handset?

I removed these two programs and...
Hi All,
it's been a while since I posted here but I have found (so far) that
when I un-installed SPB Pocketplus and Resco keyboard my XDA Orbit has
NOT EVEN ONCE gone into the re-booting loop! I may try O2 plus?
I am also now happily running too many programs to list - all with no
apparent problem other than the storage card issue below.
Because of this I am not going to use them again until I feel very brave
and patient? Also I have the problem of garbled files and folders on my
2gb Sandisk (made in Taiwan) storage card, bought from USA on Ebay?
At the moment it reads 5.37gb! The garbled files are NOT deleteable and
have a file size up to 1.450gb! Does any one have an answer to this yet?
But so far my programs are running OK, fingers crossed. I shall see if anyone
finds a definite answer to this by following other threads.
Hope this is informative, all the best - Michael

This is the way to put CORRECT pressure on the memory card:
put the memory card in and make sure the flap clicks into place and does not bounce back up.
put the sim flap down and make sure it is clicked firmly in place.
once above steps are done get an EXTRA simcard and place it on the sim gate directly above the active sim.
carefully put battery back in and hold in place with finger whilst replacing back cover.
all should be fine

I have been installing loads of stuff on my orbit and a couple of times it has gone into this reset loop you guys are on about. I was wondering if anyone knows if this issue would persist after a hard reset and restore. I have spb backup, recently installed, but I have never needed to restore. It never happened before the last 3 things I installed: Magic Button, CLauncher, and spb shell, which I would hate to uninstall any of.

2020vision
HI 2020VISION............
I KNOW THE SOLUTION.........ITS EASY.
JUST REMOVE TOMTOM's Start FILE FROM MINISD CARD THATS IT.......THIS WILL ALLOW YOUR POCKETPC TO STOP REBOOTING....U R DONE....IF U STILL CAN'T DO IT ......I'LL EXPLAIN U A BIT MORE IN MY NEXT POST AND U DON'T NEED TO HARD RESET YOUR POCKETPC...........HAVE FUN..........
FOOTLEFT
'DESIGN TO DO THE JOB'.

Sounds simple but...
May I ask if ALL the others with this same problem also
have TOMTOM installed? I was beginning to think that it
could have had something to do with one or more SPB programs
as these are seeming to be a common link? What do others think?
Will certainly test what you say when/if it happens again.
Thanks - Michael
P.S. Could you still leave your detailed explanation anyway? Ta.

I've had this problem once a while ago. At that time I was installing a lot of different programs and the one caused the problem was probably HTC X-Button. I was so scary that I hard reset and reinstalled things without it.
Yesterday the same problem occured after I ran Spb Backup. This time I tried with a simple solution by removing the MicroSD card and installing it back. This did help. I ran Spb Backup without a problem.
So I guess this may have something to do with a vulnerability of the Orbit to low-level software.
I'll keep an eye to see if this would happen again.
BUSPBP

Slow Changing of Input Method?

Guys, I have a question.
I used to have an iPaq 6300 running WiMo 2003, when selecting input methods there is an arrow beside the input method you click on to bring up the menu that lets you choose between Keyboard, Block Recognizer, Transcriber or Letter Recognizer. This was instantaneous! The moment you press the arrow, the menu pops up and you can switch input methods instantly.
On my new Atom Exec though this is not the case. You have to press the input method icon first, which brings up the arrow, then click on the arrow, then wait like a minute before the menu pops up. What gives? Is this really how all WiMo5 devices work? Is this a problem with WiMo5 or with the Atom Exec in particular?
It is annoying because it makes it harder to switch between input methods. Could someone tell me the score on this?
Thanks,

My bad, I fiddled around with the Atom a bit more and fixed the problem by doing a Hard Reset. Now I set the PPC back up to how I like it and it's working flawlessly.

Hmm after some time the problem seems to be back. It looks like the phone bogs down with stuff after a while, causing this problem. I don't feel like reformatting, does anyone have a fix, or a program that cleans up and optimizes your PPC?

this is an issue of WM5.

It also happens to WM6. The more applications you installed, the slower it will get (not sure what kind of application though). Well, Atom Life has 1GB of ROM. Of course people will start installing a lot of applications.
Anyway, I read somewhere in the forum stating that if you have more than 10 today plugin installed, the SIP will take a some time to appear. The plugins don't necessary be active. I mean, the ones not active are also counted. I have not confirmed this yet though.

I have more than 40 programs installed in my atom. It didn't slow down that much (only 5 to 10%) but what I usually do is to backup everything first before I install anything. At the first sign of speed reduction or bugs, I just do a restore. I have more than 15 today plug-ins both active and inactive. However, one thing I noticed is that it is better if you install your non-essentials to your sd card. It doesn't matter if you do a hard reset, they will still be there and if you use a tray launcher or clauncher, you can configure the icons to reappear even if you do not re-install them. This way, you reduce the clutter in your main memory and at the same time save you the trouble of re-installing. The reconfiguration of the executable icon will take some time but it is still faster than re-installing 30+ programs. It is important though to maintain a storage of no less than 17MB. Once you go below this, you will really see the reduction in speed and will be pissed off with your PPC. By the way, do not use Opera or any modified IE (tab browsing and downloading. by the way, Opera is good with downloading but sucks in handling your PPC's memory) while doing something else with your PPC. It will really really slow down your PPC.

i posted this same thread sometime ago, but there was no solution. At last i discover the culprit. I see the difference in speed when i install Embedded Windows VB Runtimes. regardless whether i install it in the memory card or the main memory.

Got this info from another site, it really works.
--------------------------------------------------------------------
make WM5 SIP faster (加快輸入法) (not a joke)
X51V ENG A12 + Ce-Star 2.8R2A + Monster SIP + MS IME for JAP works well.
But I am not very sure "every WM5 PPC" works well, too.
After installing a lot of softwares, WM5 SIP becomes slow.
You can make it fast again.
1. install resco explorer 5.42 and resco registry at \Device
2. use resco registry to export the registry of
HKEY_CLASSES_ROOT\CLSID
to a file (like CLSID.reg) at PPC, or SD, or CF
donnot edit or modify CLSID.reg
3. use resco registry to delete CLSID
4. use resco explorer to execute CLSID.reg to import the registry CLSID back
5. turn off PPC, soft reset
It is amazing like magic.
--------------------------------------------------------------------

Weird... it really works. Everything back to normal. Menu is displayed instantly after tapping on the list button.
I'm using Atom Life WM6, so this mean that it also works for WM6.

Urk Double Post

Aha! O2's proprietary software is a bunch of Today plugins! That may be the culprit. I noticed the a while later though after the O2 software was installed.
I have no perceptible slowdown on the Exec other than the input method switching. I just need to fix that!
My main memory is about 85% free (83.6MB) and yes I do install all the non-essentials to the SD card.
MightyOx I'll try your method hopefully this fixes this issue. While "upgrading" to WM5 I thought it would be a completely better experience, but I'm finding WM5 has issues and that quite a few things were done better in WM2K3 (like the SIP switching speed) or how about creating a new SMS message in WM2K3 you only needed 2 taps here in WM5 you need 3. *roll eyes* sometimes I wonder what developers are thinking when they take steps backwards like this.
On the other hand I love being able to rotate the screen, and Voice Command 1.6 was totally worth it.

Mochan said:
Aha! O2's proprietary software is a bunch of Today plugins! That may be the culprit. I noticed the a while later though after the O2 software was installed.
Click to expand...
Click to collapse
It's not O2's software. It just happen to be the next software you've installed before the problem show itself. It can be any software. As I said in my previous post, it will happen after you've installed a certain number of software. I think it is WM5 and WM6 related.
Anyway, the workaround is already posted. So, I have no more complain about this problem.

Yeah, looks like it's not. I tried Mightyox's method, THANK YOU SIR my Atom is running fine again. It's like once you pile over some registry entries over the CLSID directory, it takes time to get it. So the solution is to delete the registry key and "re-enter" it so it goes back on top. Very strange but if it works then more power.

Tried it on my flame...Wow...works like a charm

Athena Running Slow Sometimes!

I was wondering if anyone else has experienced this anomoly. Sometimes my unit seems to run extremely slow...like several processes are running in the background and hogging all the resources. I make sure that all "Running Programs" are closed and it is not during a "checking email" cycle, my internet history and cookies are cleared too. Sometimes I can click on something and wait up to 20 seconds before the "wheel" stops rotating and it completes the requested task. When this happens, it is 2-3 times slower than my HTC Touch.
Then, there are other times when everything seems to be running fine. Everything is quick and responsive with no noticable delays.
Background: My unit is the European X7500 version with WinMo 6 installed by the "selling store". The only additional programs I have installed are AvantGo, Google Maps, SPB GRPS Monitor, Skype, Sprite Backup and Vito Audio Notes. All were "clean installs" with no error messages and if memory serves correctly, I was noticing symptoms of these issues prior to installing most of these programs. I currently have 81.60 MB storage memory available and 76.90 MB program memory available.
ROM Version: 2.21.405.2
ROM Date: 07/20/07
Radio Version: 1.50.00.00
Protocol Version: 32.83.7020.20H
ExtROM Version: 2.21.405.101
It seems that there is something at work here but I can't seem to put my finger on what is causing it. Is it possible the the installation of WinMo 6 has something to do with this problem?
Although I am a long-time Windows PDA user, I have no experience at upgrading OS's, ROM's or hacking the registry entries (or even reading them for that matter). Any assistance in isolating the cause of this frustrating problem would be greatly appreciated.

Download latest rom!
Hey thats cool, I also have an HTC Advantage and an HTC Touch!
Anyway, I would recommend that you download and install the latest WM6 rom from the HTC e-club site, then install all your programs on the Micro drive. You can also try defragmenting the drive using Pocket Mechanic or similar utillity!
Good luck!

Thanks for the tip branko but from what I understand, I already have the most up-to-date version of WM6 (listed in OP). Also, I do not have a lot of programs installed (6) and half of these are installed on the MD. Defrag doesn't make sense as it is only a couple of months old with very little added and nothing removed.
That's why I am leaning towards something that may not have gone completely "tickety boo" during the installation of WM6. I am just trying to figure out if anyone else has experienced this problem after upgrading before I try a complete re-install of the OS. I was hoping that there is some way to be able to look for whatever is causing this slowdown. Kind of like using Task Manager in XP to see what processes, if any, are running in the background.

GPRS monitor has been known to cause slowness. Try Hard reset and not install GPRS monitor and see if that helps. When I got my X7500, it had GPRS monitor on the CD and I installed it and I had the same issues. Uninstalling the GPRS did not help, I had to Hard reset and then load my apps and not load the GPRS monitor.
I know is sucks to hard reset and have to reload your apps, but since you only have a few, it is worth a try.
Good luck

Thanks eagle 1. That's exactly the kind of info I was looking for. Too bad if that is the problem because I kind of like the GPRS Monitor. And the funny thing is, I am also running GPRS Monitor on my HTC Touch without problems and 1/3 the processor speed.
I just checked the versions and my Advantage has 2.4.5 build 923 (from original CD) and my Touch has 2.5.1 build 225 (download purchase). So, I wonder if the older version has issues with WM6 and the newer version has fixed those issues.
Well, there is only one way to find out for sure. I will try a hard reset tomorrow when I get some time (too tired tonight) and report back. If I find that this has corrected the issue, I may try loading the newer version and see what happens.
Thanks again.

eagle 1 said:
GPRS monitor has been known to cause slowness. Try Hard reset and not install GPRS monitor and see if that helps. When I got my X7500, it had GPRS monitor on the CD and I installed it and I had the same issues. Uninstalling the GPRS did not help, I had to Hard reset and then load my apps and not load the GPRS monitor.
I know is sucks to hard reset and have to reload your apps, but since you only have a few, it is worth a try.
Good luck
Click to expand...
Click to collapse
eagle1,
You've just posted the tip of the day! I've always noticed that my taskbar icon took a long time to change from 3G to H, but never occurred to me that the GPRS monitor was the culprit. After uninstalling it,I already noticed a marked reduction in time taken to change from 3G to H, and my web browsing speed has improved! I'm going to try a hard reset when I got some free time later and see if it improves even further.

Just a question before I "pull the pin" and do a hard reset. I noticed that in the Remove Programs listing it shows Microsoft Office Mobile. A hard reset will not uninstall this, will it?
Also, under the Programs directory, Adobe Reader LE and Windows Live will also survive a hard reset, correct?
Thanks.

anything is the remove programs folder will get deleted but dont worry everything you need including Office is just a link away. http://forum.xda-developers.com/showthread.php?t=364366

Ok, I just noticed that MS Office Mobile is actually on one of the CD's that came with the unit. I wondered why it was showing up in the Remove Programs folder. I received my device with WM6 already installed from the dealer so I didn't realize that it's not pre-installed in WM6.
Also, another question regarding the hard reset. I synchronize with Outlook on my laptop and my contact database has about 1,600 contacts. After a hard reset, would it be better to delete my existing ActiveSync partnership and create a new one. Or, would connecting to my existing partnership after a hard reset cause any problems.
I am assuming that because my current partnership was originally set up to sync both ways, that once connected after a hard reset, it will realize there are no contacts on the device and automatically transfer them over from my laptop. Is there anything I am missing.
And one last thought based on eagle 1's tip regarding GPRS Monitor not playing nice, has anyone else come across any other programs that cause problems and I should stay away from? That includes the Sprite Backup Tool included on the disc.

Is there a problem with sprite backup? I don't notice any yet.

Sorry, I should have clarified. I don't know if there is a problem with Sprite. I am just asking if anyone else has found it causes any trouble.
My reasons for asking are that I have just done a hard reset and so far I have not loaded any programs. Once I sync my Outlook contacts back, I will think about re-installing individual programs. But this time, I will do it one-by-one.

Rick76 said:
Sorry, I should have clarified. I don't know if there is a problem with Sprite. I am just asking if anyone else has found it causes any trouble.
My reasons for asking are that I have just done a hard reset and so far I have not loaded any programs. Once I sync my Outlook contacts back, I will think about re-installing individual programs. But this time, I will do it one-by-one.
Click to expand...
Click to collapse
Oh yes, you should reinstall all your program one by one. If not, you'll simply bring back whatever that caused the slow down.