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I am one of those users that is having trouble connecting to GPRS more than once and getting the "unknown reason" problem. Only a soft reset or turn on/off flight mode will fix it. Well I found out what is causing this, at least for my device. I am running Wisbar Advance on mine and is what causing the problem. Once I closed the app, I can connect/disconnect GPRS as I please. I made calls in between also and it still works...
The developer for Wisbar is working on this issue so hopefully he will get this fixed. In the meantime, I have turned off Wisbar..
Hope this is what causing u guys' devices also.
Great info! Just a heads up. I had this problem since I upgraded to the 1.06 ROM however I have never installed Wizbar Advance. The only thing that I could get to fix it was upgrading to the Norwegian 1.11 ROM version or using the 1.10 US Radio stack. Even the Finish 1.11 did not fix the problem.
-Mashie
I have the problem and I'm not using Wisbar. I guess magician_os1.11wwe_bigstorage_6.zip is based on the Finnish ROM?
You can add another application to the list of problem apps (at least this worked for me)
Sygic .mobile contacts seems to mess up GPRS as well.
I've been using the 1.06 WWE rom, and i tried anasky's 1.11 bigstorage rom, and both times, with .mobile contacts installed, i received the "cannot connect for an unknown reason" error, after uninstalling it, GPRS reconnects fine everytime.
Hope this helps some of you.
i changed my sim card to a new one and now i don't get that error. plus i believe that part of that error is the service provider.
hope that helps
I have Qtek 1.11 and same problem too
It is a real pain, I do not have Wisbar, and I can only connect once then need a reset. Any ideas out there?
One cheap solution is to put the phone in flight mode and then go back to reset the GPRS. Not very smooth, but at least better than having to soft reset.
Loboman said:
One cheap solution is to put the phone in flight mode and then go back to reset the GPRS. Not very smooth, but at least better than having to soft reset.
Click to expand...
Click to collapse
I have tried to turn flight modem on/off but i still get the error
"dialed:isplnk1.swip.net. The answering modem has disconnected. To check your connection settings and change them if needed, tap settings"
Does ne1 know what I can do? so I can use my gprs again. it worked fine just a day ago, and I havent done anythin at all that could cause this problem
I don' t have a magician but a blue angel.
I've got the same problem.
It's the last built of IA Caller ID.
I've make a hard reset with no IA Caller and no problem again.
just double check the settings to make sure that the access point name shows up in the number section of the connection settings, when its not there that can cause the answering modem problems
rgds
j
I have 2 SIM Cards with the same number, one for the QTek 2020, and one for a Motorola mpx200.
If they are both switched on, then my GPRS is disconnected after about 15 minutes, and I can only reconnect by going in and out of flight mode.
If I switch the Motorola off, then I stay connected, and can disconnect
and reconnect properly.
Eddan said:
Loboman said:
One cheap solution is to put the phone in flight mode and then go back to reset the GPRS. Not very smooth, but at least better than having to soft reset.
Click to expand...
Click to collapse
I have tried to turn flight modem on/off but i still get the error
"dialed:isplnk1.swip.net. The answering modem has disconnected. To check your connection settings and change them if needed, tap settings"
Does ne1 know what I can do? so I can use my gprs again. it worked fine just a day ago, and I havent done anythin at all that could cause this problem
Click to expand...
Click to collapse
Never had that error message. Only the one hamsup1o was talking about. Is the Norwegian 1.11 Ananskyfied yet? I want to test if the problem is fixed in that one.
For me, I don't think it's any one piece of software. Since I upgraded my Jam last weekend to 1.11, it continually disconnects from GPRS. Soft resets may or may not correct the problem on the first try so a second reset is in order. Trying to turn Flight Mode On/Off is a chore in itself. I may need to tap "Turn Flight Mode On" several times before it finally does it. Even when GPRS is connected it will only last 5 minutes. Then while still connected, going to a different webpage, says that webpage cannot be found. Very freakin' frustrating!! :evil:
So, today at work I backed everything to SD and did a Hard Reset. I then cancelled out of the Operator settings, but allowed the other apps to install and soft reset. I manually added my data settings and connected. Within two minutes I lost my connection. Reset the device and couldn't connect. Reset again and it's fine. It's hit or miss. Restored from backup. Gave a MS Voice Command error so deleted that. Several resets later on the train ride home and it's been fine ever since, for now!
The question is, could this be a T-Mobile problem? I called them yesterday and all they could tell me is that data outages in the Boston area may occur in the evenings due to upgrades. Perhaps it's just a coincidence that I did the ROM upgrade and TMo is acting up. I'm pulling hairs here!!
smfa1965 said:
For me, I don't think it's any one piece of software. Since I upgraded my Jam last weekend to 1.11, it continually disconnects from GPRS. Soft resets may or may not correct the problem on the first try so a second reset is in order. Trying to turn Flight Mode On/Off is a chore in itself. I may need to tap "Turn Flight Mode On" several times before it finally does it. Even when GPRS is connected it will only last 5 minutes. Then while still connected, going to a different webpage, says that webpage cannot be found. Very freakin' frustrating!! :evil:
So, today at work I backed everything to SD and did a Hard Reset. I then cancelled out of the Operator settings, but allowed the other apps to install and soft reset. I manually added my data settings and connected. Within two minutes I lost my connection. Reset the device and couldn't connect. Reset again and it's fine. It's hit or miss. Restored from backup. Gave a MS Voice Command error so deleted that. Several resets later on the train ride home and it's been fine ever since, for now!
The question is, could this be a T-Mobile problem? I called them yesterday and all they could tell me is that data outages in the Boston area may occur in the evenings due to upgrades. Perhaps it's just a coincidence that I did the ROM upgrade and TMo is acting up. I'm pulling hairs here!!
Click to expand...
Click to collapse
I have the exact same problem with my Jam on T-Mobile (in Colorado) however it seems to have gotten better with the 1.11 ROM. The strange thing is that it does not ever happen with my 6315 on T-Mobile. I have spoken with their customer services serveral times and we have tried a few different things. The last thing we tried was a brand new SIM card to remove that as a posible problem. Since doing that, I can stay connected to GPRS, take calls and it re-connects with out me doing anything and it seems to have helped.
I have not tried to see if there is any change between wap.voicestream.com or internet2.voicestream.com. Which are you using?
I have the same problem with GPRS and the Cannot connect for an unknown reason. It initially connects fine, but if I disconnect it manually, I cannot reconnect without the soft reset. I started getting this error when I upgraded to 1.11WWE last night. I went back to Version 1.06WWE and the problem was gone so it is defiantely a ROM problem. Imate's Customer "Dis"-Service continues to timeout everytime I go online with them. I am in the process of trying the UK 1.11JAM Rom to see if that makes any difference. I am with T-Mobile USA.
On the Club I-mate forum there are people with this problem as well and one of them is on Cingular!!! So it's not carrier specific.
__________edit
I tried the UK 1.11 ROM and it worked a bit better. There was even a new tab in the GPRS bubble that you could click to disconnect the GPRS rather than holding down the red phone button. But alas, I still got the Cannot Connect for an unknown reason mesage. I'm going back to 1.06 (Thankfully I backed it up) It worked fine. Is anyone having this problem with the Anansky hacked ROM?
Also, why does the UK version come with Skype and the WWE version doesn't?
Could it be due to Activesync?
I too have the GPRS problem, usually it occurs after synchronizing with the PC. The flight mode trick fixes it. I can repeat this behavior and can always fix it, so it remains a nuisance...
Since you can access the internet through Activesync, maybe the OS stays locked in that mode and does not allow for GPRS to be a valid network connection...
Anybody else have similar symptoms?
Mashie, I use internet3.voicestream.com. As you said nothing seems to help.
chinadan, Yes! I had the exact same thing happen to me last night. I've been tinkering with my Jam for the last week trying to get it to work. Last night it was working fine, but then I connected it to my desktop to load PHM Registry and when I disconnected, GPRS started flaking out! Performing a soft reset didn't help.
I've been going back and forth with i-Mate CS, and it's obvious they know there's an issue. They seem to be getting a little testie since I'm basically telling them I'm not an idiot so please get the crap fixed! They had the nerve to send me instructions on how to setup a GPRS Connection on the Jam! :twisted: What nerve!
Anyway, think I'll try loading the worldwide 1.11WWE and see what happens. Anyone have a backup of 1.06 US 850 ROM?
Thanks and cheers!
Well, I went almost 24 hours without a GPRS problem on my JAM yesterday. I didn't get the usual "Cannot connect for an unknown reason" error message. This time I got a message saying that there was a problem with the modem???? I don't know where that one came from... changed my gprs setting to internet2.voicestream.com and it works now....until the next error message.
Screw it. I'm going back to 1.06. The JAM is VERY sluggish now and I can't even get it into flight mode to correct the problem. I guess I'll wait for the patch. (It seemslike we spend most of our time waiting for a patch or an update of some kind. ARGGGHH!)
ALso, I don't know if this was the case with the 1.06 ROM, but I used to have to hold down the red phone button for a few seconds to get the GPRS to disconnect. But with the 1.11UK rom all it takes is for you to click the red phone button and the connection is dropped. Example: If I'm on the Today Screen with GPRS connected, click the red phone button and voila, gprs is disconnected. Is this normal? I don't remember it disconnecting so easily with 1.06.
Also, saw this over on the HoFo: ___________________
New HTC Galaxy and Wizard to replace the Magician.
Got a hirizontal slide out keyboard. Same size as Magician. Black in colour. with 128mb ram, Wifi built in. Same size as Jam. With a 2.1mb camera (undecided maybe 1.2). Just saw the pictures, but it looks awesome. (I think it also had edge).
johnannie said:
Also, saw this over on the HoFo: ___________________
New HTC Galaxy and Wizard to replace the Magician.
Got a hirizontal slide out keyboard. Same size as Magician. Black in colour. with 128mb ram, Wifi built in. Same size as Jam. With a 2.1mb camera (undecided maybe 1.2). Just saw the pictures, but it looks awesome. (I think it also had edge).
Click to expand...
Click to collapse
Any chance you give us a link to those pics? Pleaseeeeeeee :twisted:
Ok, been tinkering around this evening concerning the GPRS connection issues and this is what I have thus far. First, Club IMate has new Operator Settings on their website. One of their techs was kind enough to e-mail it to me this afternoon and checking their website this evening shows T-Mobile ver1.6. Applied those settings and it seemed to do a better job at installing my VPN settings for internet3.voicestream.com. However, when I checked the Connections screen it listed My Isp with my VPN connection and My Work Network was setup for wap.voicestream.com. Ok, nice but I don't use the wap settings. Connecting through IE to wap.yahoo.com resulted in the TMo Wap connection to launch, but not my VPN connection. So I went back into Connection settings and set both Work and Internet to "My ISP". Upon doing this and selecting any website from IE, it wouldn't connect and give me the error "Make sure you have your modem installed blah, blah, blah". If I then press and held on the "G" and tapped connect, it connected just fine.
So that got me thinking about the Registry again and why in the Connection screen for both Internet and Private network, why there was no option for "The Internet", or "My Secure WAP" so forth and so on. When I had my XDA IIs, those where options. So I loaded PHM Registry to the device and went exploring. The first thing I found and deleted was in: \HKLM\Software\HTC\WModem. I deleted the Preset GPRS key. The next thing I found where all the Interent settings I just mentioned in:
\HKLM\Software\Microsoft\ConnMgr\Destinations\. There is listed "The Interent" (which I tried to create myself in Connections but it said it already existed) and My Secure Wap plus others that I had made. So for starters I deleted "The Internet" key and reset the device.
Went back into Connections and created a new network called The Internet and added my connection to internet3. I then switched it to only look at The Internet network. Launching IE again and trying to go to wap.yahoo.com. Again, I get the "Unable to Connect: Ensure that your modems are presentand inserted correctly, and no network card present".
So obvioulsy, my edits to the Registry made little difference. So again that got me thinking. Why would their be a WAP connection when I selected T-Mobile VPN during the new cab installation? Because it needs it!
I then went back into the Network Management screen under connections and left it set to The Internet for programs that auto connect to the internet and set it to My Work Network for the private network option. Since doing this I've had no issues when any connection while browsing. If I go to a WAP site it automatically connects to T-Mobile WAP connection. If I then decide to go to a full blown HTTP website, it automatically stops the WAP connection and launches the VPN one. There is no delay when it does this, well, maybe a second! :lol:
My thinking is (and, I'm no programmer or Registry master!) that the problem lies in the Registry settings for IE. Perhaps it runs deeper than that but if one of you Guru's could take a look perhaps we can get this ironed out once and for all. Thanks for listening!
I have searched this and other forums and have not seen either this problem or an answer to it. Per AT&T's suggestion, I just upgraded to the new AT&T rom version that adds PTT and seems to have big problems. My current issue is that when I first boot up and connect via GPRS/3G all works well. When I get to a wifi area and switch to wifi, again all works well. However when I leave the wifi area (or just turn off wifi) I can't get any data via GPRS/3G. The balloon comes up saying it is connecting. The little "G" and bidirectional arrows in the top left indicate it is connected. However in the browser, it just continues to grind away with "Locating" in the bottom right corner until it finally times out and puts up a screen that says that the "page cannot be displayed because the connection was lost". I open the connection manager and press and hold the "Data Connection" icon until that goes off and try again, same problem. The only way I can get GPRS/3G data connection to actually work again is to reboot. Any ideas what is going on or how this can be fixed? Forgot to add that this is an HTC 8525. Thanks.
From your description I wasn't able determine whether AT&T's suggestion was aimed at remedying the issue, or if it's something that came about with the update.
Assuming the latter, you may want to try a hard reset first and run it for a bit before loading any other apps. Failing that, reflash the ROM. I had a lot of trouble with my radio when my 8525 was new, but it mysteriously cleared up after a few radio flashes.
Thanks but still a problem
Thanks for your thoughts here. I hard reset and reflashed.
Yes the firmware is the latest one that AT&T has suggested that everyone who had the older Cingular phones upgrade to. It provides the AT&T logo, the "push to talk" feature, and some other junk. I have contacted AT&T about this and their response was to send me a new phone that they claimed had the old firmware, since they have been getting a lot of complaints about the new firmware. It didn't have the old firmware and also it's SIM card reader appears to be broken. I called HTC and they said that they too have had lots of complaints about the new firmware quirks but had nothing to offer to solve them. Anyway, the old firmware had no problem switching between wifi and CGRS so I don't think it is in the hardware. On the other hand I'm surprised that nobody else is encountering the problem from the upgrade.
I'm having the same prob. Purchase three of these phones and the other users have little technical expertise. First I set up a sync with my office PC. Then loaded the ROM update. I run MAC's @ home had difficulty connecting to my home wifi. Finally determined that the 8525 would not accept the 13 key ASCII wep password. Needed to use the HEX. So I connected. Went to work and had problems syncing with my PC. Active sync had to rediscover the device. Now I'm back home and can't connect again. My Device ID changed names upon "resyncing" and I updated the Airport Base Station with my new name. I've spent a lot of time on this issue.. Maybe I need to send em back for an iPhone!
Well I found a solution to it
This is a great forum - though somewhat hard to search through thoroughly. Anyway the solution for me was to go back to ROM 1.34. Found how to do that through flashing from the micro card at http://forum.xda-developers.com/showthread.php?t=311704&highlight=cingular+8525+rom+version and getting the production ROM version at http://wiki.xda-developers.com/index.php?pagename=Hermes_Upgrades. Back to normal - everything works fine. Just for a trial, I also downloaded ROM V2.1.1 and it works find also - but sure seems a bit large - ends up with 42.9M of storage free vs V1.34 that has 50.25. Think I'll try the the memory expansion process at http://forum.xda-developers.com/showthread.php?t=298327&highlight=want+more+storage. That seems to at least provide a more than 9 megabyte smaller MBH file but I don't know what that translates to in memory usage yet.
Suspect there is a way to fix this problem but I haven't seen anything in the forums on it.
Hi Guys,
Please help! I have an XDA Orbit that I have put various different ROMS that I have experimented with. Now I have one that I like I am having a couple of issues.
Firstly, I cant make or receive calls with any SIM card in the phone. It is showing as full reception and does fluctuate as it should but can't make calls. When dialling it just makes 3 beeps after a few seconds and cuts off. Not even emergency calls can be made.
Secondly, although I beleive related to the above, my WIFI does not work. I switch it on and get the hour glass but then nothing happens.
I have re-flashed ROMS to it but to no avail. Even the orginal ROMS but still it does not go away. I will try GPS later today to see if it works and will post results.
I have flashed all radio versions hoping it will solve the problem but hasn't.
Any ideas?
WLAN not working now
Hi Guys,
Answering part of my question myself here but just to let you know the update.
I have managed to fix the calling out and not receiving call issue.
It seems that when I was experimenting with different ROMS on my Orbit I somehow managed to corrupt the IMEI number on the phone. This was causing it to think it was a 'barred' or 'blocked' phone. Therefore not allowing calls.
Quick search on this forum and I found a tool called 'Wizard Service Tool' and changed the IMEI back to orginal and all working fine now except...
WLAN is not working. I suppose the MAC address may have been corrupted also? Anychance I can check this? Or does anyone know how to restore it? I will be searching all day for this so any assistance will be appreciated.
If I manage to fix I will post my results.
You know you can just reflash the radio, you could try the latest version it may help. It is dead easy to find. It will have new wifi, bluetooth, and gsm.
I have tried to flash radio/new rom/hard reset to no avail.
It is a problem with the mac address on the phone. for some reason it gets wiped/corrupted when installing\experimenting with the vanilla roms.
but thanks for the suggestion anyway
any suggestions?
Guys any suggestions????????????
Hey all.
Hope you can help. This is driving me nuts.
Out of the blue, I cannot access Marketplace or twitter updates. Email adn Web are working fine over same connection.
See this video for the problem: http://www.youtube.com/watch?v=rxMmdWElZZc
(Sorry in advance that it came out side ways?!)
Its the same on wifi, makes no difference what connection I'm on.
I installed Total Commander and poked around but didn't delete anything etc. Just opened and closed folders.
Anyone got any idea for me?
I'm at a loss. I feel like its my fault but I've gone over and over the settings and did a soft reset. Not willing to do a hard reset just yet as I don't want to install everything all over again.
Thanks for any advice/help in advance!
wab.
This just gets weirder and more frustrating. What have I done? I downloaded "The Channer" with an excellent wifi connection and it says it cannot connect to the internet, asks me can it use cellular connection and still can't connect? Something seriously wrong here. Help!
I have a video of the above uploading to YouTube right now. Seriously, some advice appreciated. Ta.
Edit: Here is the video: http://www.youtube.com/watch?v=QAygBKFydME
I think it may have something to do with an accidental deletion of files in ConnMgr in Total Commander?: See that mess here: http://www.youtube.com/watch?v=c6_9jcAAzbE
I didn't hit delete on any of the files there. Just pressed them and then they disappeared...
Can Anyone help? Could someone please look in ConnMgr to see what files are there? Thanks!
Dont soft reset. Power off and power on. Repeat if necessary.
Thanks Gavinfabl. I've power cycled about 5 times to no avail :-(
Goto settings tab on home screen, select menu, all settings, connections, wifi and turn on from here. Also, try rebooting your router. Can you connect on 3g signal?
Also try going into the connections applet, and edit current and untick connect via proxy if ticked.
Hi again, I have wifi on and it doesn't make any difference. I've rebooted router, can get mail and web fine, also wifi router at work is fine, again mail and web only. Twitter, Marketplace and The Channer all give an immediate unable to connect error. I fear its something more serious. I've no issues with my 3G or HSDPA signal. I've checked and unchecked proxer server and it makes no difference. All logical courses action (to me at least) are proving fruitless.
So, I uninstalled Marketplace and reinstalled it from the mp.windowsphone.com site, restarted my phone (automatically) and then did a soft reset.. now Marketplace won't even open although its listed in the start menu. I am seriously about to throw this phone out the window...
Was going to do a hard reset. Discovered MyPhone won't connect either to backup my stuff. What is going on???
I had same problem with Marketplace and Facebook. Everything else connected fine over wifi and 3G. I ended up doing a hard reset and it has been fine ever since. It was the only way I could get around the problem
i have the exact same problem ive spent hours on the phone with msoft to no avail you have to be a very special kind of stupid to be a customer service rep at microsoft man they are brain dead anyway if someone gets this figured out please post and a hard reset on mine did not work
What other apps have you installed getwet as a matter interest. Are you having the exact same issue as in my videos? Trying to find a commonality here. Its not good that a hard reset did not work for you! I was planning on doing that this weekend.
Happend to me to.
FB, market and widget stopped working but a hard reset fixed it!?
No clue what made it happen, I've installed most apps again and this time it works fine.
weareborg said:
What other apps have you installed getwet as a matter interest. Are you having the exact same issue as in my videos? Trying to find a commonality here. Its not good that a hard reset did not work for you! I was planning on doing that this weekend.
Click to expand...
Click to collapse
Nothing that would affect market place I have called tech support at microsoft they said they dont support it (Brain Dead) I have talked to htc they are dummber than a rock they have no info.
I am returning mine going back to iphone way to many buggs in this device i had the x7500, the touch, the touch hd and none where near as buggy as this.
Good luck everyone with this thing. Its a shame because the specs are amazing ant the screen awsome. Oh well maybe they will get it working when they bring it to the states.
i have the same problem now......
I have same problem,many times make a error conection when I try to dwload my mails,and after 2 or 3 time to try is working,but twitter only works with wifi
--------------------------------
HD2 rom 1.43 swedish
guys,everything fixed for me since I flashed to 1.48 ROM. everything working again including other issues with Volume rocker etc
twitter still not work for me,only via wifi,its not 1.48 rom in swedish,only 1.43......near to return my device!........I´m tired!!!so much problems with this s.......!!!
Or just flash to the new ROM.
Hello all,
Not sure if anyone else is having this problem.
First of all, better to mention what my Aria is running on:
Stock ROM unrooted. Updated to Froyo from HTC via FOTA. I'm not located in the US therefore my phone isn't under AT&T which many here are. My ROM is strictly HTC's Asia's ROM.
Now I don't have much in a way of problems with my phone, its just odd to me that every once in a while (around once every week or so) I need to reboot my phone. This is because for some strange reason, my phone won't connect to the data network (3G) or it shows that it is connected but no data activity (even after I've instructed the phone to sync all information, i.e. weather, emails, etc). I've tried switching on/off the data network connection and also have tried switching between airplane modes on/off (in hopes to reset something) but nothing works.
I'm not sure if this is an inherent problem to the Aria's 2.2 update or if there is something wrong with my carrier, however the problem is ALWAYS FIXED right after a fresh reboot.
Anyone have any thoughts on this?
*#*#4636#*#*
Phone information. Set preferred network.
Try switching between the different options.
Sent from my HTC Liberty using XDA App
Thanks for the hint thinkhope. I'll try your suggestion. May I ask what you think the problem may be?
Update: I tried it for a couple of days and I still get the same problem. I tried switching between preferred networks but the problem persists. Quick reboot and once again, fixed.
I also have this same problem, stock/custom ROM no matter which ROM the problem is still there, up to a point that made me wanna smash my phone on the ground. I tried to use my SIM card on my wife's SGS and seems like no such problems faced. Is this a common problem for HTC phones?