Database Users

people with GPRS problems...

I am one of those users that is having trouble connecting to GPRS more than once and getting the "unknown reason" problem. Only a soft reset or turn on/off flight mode will fix it. Well I found out what is causing this, at least for my device. I am running Wisbar Advance on mine and is what causing the problem. Once I closed the app, I can connect/disconnect GPRS as I please. I made calls in between also and it still works...
The developer for Wisbar is working on this issue so hopefully he will get this fixed. In the meantime, I have turned off Wisbar..
Hope this is what causing u guys' devices also.

Great info! Just a heads up. I had this problem since I upgraded to the 1.06 ROM however I have never installed Wizbar Advance. The only thing that I could get to fix it was upgrading to the Norwegian 1.11 ROM version or using the 1.10 US Radio stack. Even the Finish 1.11 did not fix the problem.
-Mashie

I have the problem and I'm not using Wisbar. I guess magician_os1.11wwe_bigstorage_6.zip is based on the Finnish ROM?

You can add another application to the list of problem apps (at least this worked for me)
Sygic .mobile contacts seems to mess up GPRS as well.
I've been using the 1.06 WWE rom, and i tried anasky's 1.11 bigstorage rom, and both times, with .mobile contacts installed, i received the "cannot connect for an unknown reason" error, after uninstalling it, GPRS reconnects fine everytime.
Hope this helps some of you.

i changed my sim card to a new one and now i don't get that error. plus i believe that part of that error is the service provider.
hope that helps

I have Qtek 1.11 and same problem too
It is a real pain, I do not have Wisbar, and I can only connect once then need a reset. Any ideas out there?

One cheap solution is to put the phone in flight mode and then go back to reset the GPRS. Not very smooth, but at least better than having to soft reset.

Loboman said:
One cheap solution is to put the phone in flight mode and then go back to reset the GPRS. Not very smooth, but at least better than having to soft reset.
Click to expand...
Click to collapse
I have tried to turn flight modem on/off but i still get the error
"dialed:isplnk1.swip.net. The answering modem has disconnected. To check your connection settings and change them if needed, tap settings"
Does ne1 know what I can do? so I can use my gprs again. it worked fine just a day ago, and I havent done anythin at all that could cause this problem

I don' t have a magician but a blue angel.
I've got the same problem.
It's the last built of IA Caller ID.
I've make a hard reset with no IA Caller and no problem again.

just double check the settings to make sure that the access point name shows up in the number section of the connection settings, when its not there that can cause the answering modem problems
rgds
j

I have 2 SIM Cards with the same number, one for the QTek 2020, and one for a Motorola mpx200.
If they are both switched on, then my GPRS is disconnected after about 15 minutes, and I can only reconnect by going in and out of flight mode.
If I switch the Motorola off, then I stay connected, and can disconnect
and reconnect properly.

Eddan said:
Loboman said:
One cheap solution is to put the phone in flight mode and then go back to reset the GPRS. Not very smooth, but at least better than having to soft reset.
Click to expand...
Click to collapse
I have tried to turn flight modem on/off but i still get the error
"dialed:isplnk1.swip.net. The answering modem has disconnected. To check your connection settings and change them if needed, tap settings"
Does ne1 know what I can do? so I can use my gprs again. it worked fine just a day ago, and I havent done anythin at all that could cause this problem
Click to expand...
Click to collapse
Never had that error message. Only the one hamsup1o was talking about. Is the Norwegian 1.11 Ananskyfied yet? I want to test if the problem is fixed in that one.

For me, I don't think it's any one piece of software. Since I upgraded my Jam last weekend to 1.11, it continually disconnects from GPRS. Soft resets may or may not correct the problem on the first try so a second reset is in order. Trying to turn Flight Mode On/Off is a chore in itself. I may need to tap "Turn Flight Mode On" several times before it finally does it. Even when GPRS is connected it will only last 5 minutes. Then while still connected, going to a different webpage, says that webpage cannot be found. Very freakin' frustrating!! :evil:
So, today at work I backed everything to SD and did a Hard Reset. I then cancelled out of the Operator settings, but allowed the other apps to install and soft reset. I manually added my data settings and connected. Within two minutes I lost my connection. Reset the device and couldn't connect. Reset again and it's fine. It's hit or miss. Restored from backup. Gave a MS Voice Command error so deleted that. Several resets later on the train ride home and it's been fine ever since, for now!
The question is, could this be a T-Mobile problem? I called them yesterday and all they could tell me is that data outages in the Boston area may occur in the evenings due to upgrades. Perhaps it's just a coincidence that I did the ROM upgrade and TMo is acting up. I'm pulling hairs here!!

smfa1965 said:
For me, I don't think it's any one piece of software. Since I upgraded my Jam last weekend to 1.11, it continually disconnects from GPRS. Soft resets may or may not correct the problem on the first try so a second reset is in order. Trying to turn Flight Mode On/Off is a chore in itself. I may need to tap "Turn Flight Mode On" several times before it finally does it. Even when GPRS is connected it will only last 5 minutes. Then while still connected, going to a different webpage, says that webpage cannot be found. Very freakin' frustrating!! :evil:
So, today at work I backed everything to SD and did a Hard Reset. I then cancelled out of the Operator settings, but allowed the other apps to install and soft reset. I manually added my data settings and connected. Within two minutes I lost my connection. Reset the device and couldn't connect. Reset again and it's fine. It's hit or miss. Restored from backup. Gave a MS Voice Command error so deleted that. Several resets later on the train ride home and it's been fine ever since, for now!
The question is, could this be a T-Mobile problem? I called them yesterday and all they could tell me is that data outages in the Boston area may occur in the evenings due to upgrades. Perhaps it's just a coincidence that I did the ROM upgrade and TMo is acting up. I'm pulling hairs here!!
Click to expand...
Click to collapse
I have the exact same problem with my Jam on T-Mobile (in Colorado) however it seems to have gotten better with the 1.11 ROM. The strange thing is that it does not ever happen with my 6315 on T-Mobile. I have spoken with their customer services serveral times and we have tried a few different things. The last thing we tried was a brand new SIM card to remove that as a posible problem. Since doing that, I can stay connected to GPRS, take calls and it re-connects with out me doing anything and it seems to have helped.
I have not tried to see if there is any change between wap.voicestream.com or internet2.voicestream.com. Which are you using?

I have the same problem with GPRS and the Cannot connect for an unknown reason. It initially connects fine, but if I disconnect it manually, I cannot reconnect without the soft reset. I started getting this error when I upgraded to 1.11WWE last night. I went back to Version 1.06WWE and the problem was gone so it is defiantely a ROM problem. Imate's Customer "Dis"-Service continues to timeout everytime I go online with them. I am in the process of trying the UK 1.11JAM Rom to see if that makes any difference. I am with T-Mobile USA.
On the Club I-mate forum there are people with this problem as well and one of them is on Cingular!!! So it's not carrier specific.
__________edit
I tried the UK 1.11 ROM and it worked a bit better. There was even a new tab in the GPRS bubble that you could click to disconnect the GPRS rather than holding down the red phone button. But alas, I still got the Cannot Connect for an unknown reason mesage. I'm going back to 1.06 (Thankfully I backed it up) It worked fine. Is anyone having this problem with the Anansky hacked ROM?
Also, why does the UK version come with Skype and the WWE version doesn't?

Could it be due to Activesync?
I too have the GPRS problem, usually it occurs after synchronizing with the PC. The flight mode trick fixes it. I can repeat this behavior and can always fix it, so it remains a nuisance...
Since you can access the internet through Activesync, maybe the OS stays locked in that mode and does not allow for GPRS to be a valid network connection...
Anybody else have similar symptoms?

Mashie, I use internet3.voicestream.com. As you said nothing seems to help.
chinadan, Yes! I had the exact same thing happen to me last night. I've been tinkering with my Jam for the last week trying to get it to work. Last night it was working fine, but then I connected it to my desktop to load PHM Registry and when I disconnected, GPRS started flaking out! Performing a soft reset didn't help.
I've been going back and forth with i-Mate CS, and it's obvious they know there's an issue. They seem to be getting a little testie since I'm basically telling them I'm not an idiot so please get the crap fixed! They had the nerve to send me instructions on how to setup a GPRS Connection on the Jam! :twisted: What nerve!
Anyway, think I'll try loading the worldwide 1.11WWE and see what happens. Anyone have a backup of 1.06 US 850 ROM?
Thanks and cheers!

Well, I went almost 24 hours without a GPRS problem on my JAM yesterday. I didn't get the usual "Cannot connect for an unknown reason" error message. This time I got a message saying that there was a problem with the modem???? I don't know where that one came from... changed my gprs setting to internet2.voicestream.com and it works now....until the next error message.
Screw it. I'm going back to 1.06. The JAM is VERY sluggish now and I can't even get it into flight mode to correct the problem. I guess I'll wait for the patch. (It seemslike we spend most of our time waiting for a patch or an update of some kind. ARGGGHH!)
ALso, I don't know if this was the case with the 1.06 ROM, but I used to have to hold down the red phone button for a few seconds to get the GPRS to disconnect. But with the 1.11UK rom all it takes is for you to click the red phone button and the connection is dropped. Example: If I'm on the Today Screen with GPRS connected, click the red phone button and voila, gprs is disconnected. Is this normal? I don't remember it disconnecting so easily with 1.06.
Also, saw this over on the HoFo: ___________________
New HTC Galaxy and Wizard to replace the Magician.
Got a hirizontal slide out keyboard. Same size as Magician. Black in colour. with 128mb ram, Wifi built in. Same size as Jam. With a 2.1mb camera (undecided maybe 1.2). Just saw the pictures, but it looks awesome. (I think it also had edge).

johnannie said:
Also, saw this over on the HoFo: ___________________
New HTC Galaxy and Wizard to replace the Magician.
Got a hirizontal slide out keyboard. Same size as Magician. Black in colour. with 128mb ram, Wifi built in. Same size as Jam. With a 2.1mb camera (undecided maybe 1.2). Just saw the pictures, but it looks awesome. (I think it also had edge).
Click to expand...
Click to collapse
Any chance you give us a link to those pics? Pleaseeeeeeee :twisted:

Ok, been tinkering around this evening concerning the GPRS connection issues and this is what I have thus far. First, Club IMate has new Operator Settings on their website. One of their techs was kind enough to e-mail it to me this afternoon and checking their website this evening shows T-Mobile ver1.6. Applied those settings and it seemed to do a better job at installing my VPN settings for internet3.voicestream.com. However, when I checked the Connections screen it listed My Isp with my VPN connection and My Work Network was setup for wap.voicestream.com. Ok, nice but I don't use the wap settings. Connecting through IE to wap.yahoo.com resulted in the TMo Wap connection to launch, but not my VPN connection. So I went back into Connection settings and set both Work and Internet to "My ISP". Upon doing this and selecting any website from IE, it wouldn't connect and give me the error "Make sure you have your modem installed blah, blah, blah". If I then press and held on the "G" and tapped connect, it connected just fine.
So that got me thinking about the Registry again and why in the Connection screen for both Internet and Private network, why there was no option for "The Internet", or "My Secure WAP" so forth and so on. When I had my XDA IIs, those where options. So I loaded PHM Registry to the device and went exploring. The first thing I found and deleted was in: \HKLM\Software\HTC\WModem. I deleted the Preset GPRS key. The next thing I found where all the Interent settings I just mentioned in:
\HKLM\Software\Microsoft\ConnMgr\Destinations\. There is listed "The Interent" (which I tried to create myself in Connections but it said it already existed) and My Secure Wap plus others that I had made. So for starters I deleted "The Internet" key and reset the device.
Went back into Connections and created a new network called The Internet and added my connection to internet3. I then switched it to only look at The Internet network. Launching IE again and trying to go to wap.yahoo.com. Again, I get the "Unable to Connect: Ensure that your modems are presentand inserted correctly, and no network card present".
So obvioulsy, my edits to the Registry made little difference. So again that got me thinking. Why would their be a WAP connection when I selected T-Mobile VPN during the new cab installation? Because it needs it!
I then went back into the Network Management screen under connections and left it set to The Internet for programs that auto connect to the internet and set it to My Work Network for the private network option. Since doing this I've had no issues when any connection while browsing. If I go to a WAP site it automatically connects to T-Mobile WAP connection. If I then decide to go to a full blown HTTP website, it automatically stops the WAP connection and launches the VPN one. There is no delay when it does this, well, maybe a second! :lol:
My thinking is (and, I'm no programmer or Registry master!) that the problem lies in the Registry settings for IE. Perhaps it runs deeper than that but if one of you Guru's could take a look perhaps we can get this ironed out once and for all. Thanks for listening!

Wifi to GPRS/3G

I have searched this and other forums and have not seen either this problem or an answer to it. Per AT&T's suggestion, I just upgraded to the new AT&T rom version that adds PTT and seems to have big problems. My current issue is that when I first boot up and connect via GPRS/3G all works well. When I get to a wifi area and switch to wifi, again all works well. However when I leave the wifi area (or just turn off wifi) I can't get any data via GPRS/3G. The balloon comes up saying it is connecting. The little "G" and bidirectional arrows in the top left indicate it is connected. However in the browser, it just continues to grind away with "Locating" in the bottom right corner until it finally times out and puts up a screen that says that the "page cannot be displayed because the connection was lost". I open the connection manager and press and hold the "Data Connection" icon until that goes off and try again, same problem. The only way I can get GPRS/3G data connection to actually work again is to reboot. Any ideas what is going on or how this can be fixed? Forgot to add that this is an HTC 8525. Thanks.

From your description I wasn't able determine whether AT&T's suggestion was aimed at remedying the issue, or if it's something that came about with the update.
Assuming the latter, you may want to try a hard reset first and run it for a bit before loading any other apps. Failing that, reflash the ROM. I had a lot of trouble with my radio when my 8525 was new, but it mysteriously cleared up after a few radio flashes.

Thanks but still a problem
Thanks for your thoughts here. I hard reset and reflashed.
Yes the firmware is the latest one that AT&T has suggested that everyone who had the older Cingular phones upgrade to. It provides the AT&T logo, the "push to talk" feature, and some other junk. I have contacted AT&T about this and their response was to send me a new phone that they claimed had the old firmware, since they have been getting a lot of complaints about the new firmware. It didn't have the old firmware and also it's SIM card reader appears to be broken. I called HTC and they said that they too have had lots of complaints about the new firmware quirks but had nothing to offer to solve them. Anyway, the old firmware had no problem switching between wifi and CGRS so I don't think it is in the hardware. On the other hand I'm surprised that nobody else is encountering the problem from the upgrade.

I'm having the same prob. Purchase three of these phones and the other users have little technical expertise. First I set up a sync with my office PC. Then loaded the ROM update. I run MAC's @ home had difficulty connecting to my home wifi. Finally determined that the 8525 would not accept the 13 key ASCII wep password. Needed to use the HEX. So I connected. Went to work and had problems syncing with my PC. Active sync had to rediscover the device. Now I'm back home and can't connect again. My Device ID changed names upon "resyncing" and I updated the Airport Base Station with my new name. I've spent a lot of time on this issue.. Maybe I need to send em back for an iPhone!

Well I found a solution to it
This is a great forum - though somewhat hard to search through thoroughly. Anyway the solution for me was to go back to ROM 1.34. Found how to do that through flashing from the micro card at http://forum.xda-developers.com/showthread.php?t=311704&highlight=cingular+8525+rom+version and getting the production ROM version at http://wiki.xda-developers.com/index.php?pagename=Hermes_Upgrades. Back to normal - everything works fine. Just for a trial, I also downloaded ROM V2.1.1 and it works find also - but sure seems a bit large - ends up with 42.9M of storage free vs V1.34 that has 50.25. Think I'll try the the memory expansion process at http://forum.xda-developers.com/showthread.php?t=298327&highlight=want+more+storage. That seems to at least provide a more than 9 megabyte smaller MBH file but I don't know what that translates to in memory usage yet.
Suspect there is a way to fix this problem but I haven't seen anything in the forums on it.

Tmobile UK issues - GPRS 3G

Has anybody else got any problems at the moment. About a week ago I upgraded my Radio to 1.43, and for the first time I decided to test my GPRS connection.
Now, if I launch Pocket IE, it connects to GPRS (i've got 3g disabled), and just sits there "locating", and eventually times out with "The page cannot be displayed or downloaded because the connection was lost".
I'm in a strong signal area and never had problems before. As a check I updated to radio 1.46, but still the same issue.
It isn't just PIE, it's opera and newsbreak as well, so a definite internet connection issue.
Any guesses of what to check for ?

I had major problems yesterday (Kent and London) but all seems ok today.

thanks for the reply. Maybe the problem has shifted to my neck of the woods, hampshire
So upgrading the radio should not have caused any problems ? I was going to start looking for the link to take the phone back to the one it came with...

seems to be working now, although a bit hit and miss

I've been having trouble this morning in Surrey/Hants/Berkshire border area. I'd just installed a new version of WLM so I thought it was that!
Seems better now, but still a bit hit and miss.
I guess they must be working on it at the mo (hopefully)!

marisa4755 said:
I've been having trouble this morning in Surrey/Hants/Berkshire border area. I'd just installed a new version of WLM so I thought it was that!
Seems better now, but still a bit hit and miss.
I guess they must be working on it at the mo (hopefully)!
Click to expand...
Click to collapse
glad to hear (in a way), that it's not just me. Oh well, gave me an excuse to upgrade the radio again. Hopefully it will sort itself out soon.

Mine yesterday coincided with installing the Black Majik rom and I was beginning to do my nut

Course, it's not paranoia if they really are out to get us!

mines still not loading webpages, although it had a brief return just before lunch. maybe I'll leave it till tomorrow.
Do T-mobile have some kind of status pages as per BT/ISPs, to see if there are any current issues ?

Not that I've ever found. If you phone CS then they usually tell you that there are no known issues, then it comes out later that there were, so that's a bit useless.
I'm still having problems. Using WLM with delivery of mail as received, and that is constantly 'reconnecting' then once in a while it reconnects ok and a few emails get through, but it's not 'right' yet.
As you say, best not to do anything hasty, give it a while longer.

worked occasionally last night and tried it first thing this morning.
However, just tried it now and it's down again.
Maybe I'll ring CS anyway and see if anythings happening.

Hmmm, something odd going on with my tytn then.
I thought I'd check the connections section, and went to Proxy server settings. It was ticked, pointing to 149.254.201.32.
As soon as I unticked this and went back to IE, I suddenly had connection again ! However if I go back to connections, it's still ticked !!!?
Any guesses ?
I've recently installed Slingplayer mobile, and I wonder if that is upsetting things ?
* edit * well the IP address is of course t-mobile, but it seems that going in and unticking this resets the connection (even though when you go back to it, the tick is back on). I think it's a sling player issue, as I ran it, and as soon as I tried to reconnect back to GPRS, I couldn't. Then went back in and reset the proxy, and now it's fine. Odd !

hmm, not slingbox then, as when I soft reset the phone it does the same thing, can't connect to the internet via PIE,Opera, Activesync, Newsbreak etc.
Went back into connections and took the proxy off, and then it starts working again.
Have other tmobile users got this proxy address in their connection settings ?
*edit* ok, now found a cab that cleared the tmobile proxy settings/tick and now it's all working fine. Cheers for listening

New connections database installed

Today in the morning i started the day with taking the HD and the opera. Opera was opened by clicking a favourite from TF3D. But after the established UMTS connection opera closed surprisingly very fast and the "settings" menu started self.
"New connections database available, please install"
I affirmed the download, it installed and the HD shuted down without question and needed manually restart. I found no problems after that.
What does it mean? I never experienced such kind on my other HTC or WM devices.
I have not activated the automatic Windows update in settings!!! And also all other update modes in different progs i believe i have set to manually. ???

Yes, same here, except i didnt touch opera. The message came immediately after USB-connecting the HD to my PC. The download failed with a network error, and i still havent been able to complete after >10 tries.
Looks like it comes from 208.188.89.139, which resolves to 208-188-89-139.ded.swbell.net. I dont have a clue who that is and what it means, somebody else maybe?

it's done exactly what it says it has, it has downloaded and installed a new connections database. you know, the one used by the automatic connection setup wizard that triggers after a hard reset. it is desired behaviour and nothing to worry about (unless they've removed your carrier)! ;-)

This could mean the preconfigured profiles for various operators and their packet data (read: internet) connections. It just means the phone knows how to set up the packet data modem settings according the operator. So maybe it wanted to connect some htc database to pick up more recent configurations files? Someone could mail to htc and ask whats going on.

Got the same message right now. It's downloading right now....
update: due to connection error failed to download new database....

cojones said:
it's done exactly what it says it has, it has downloaded and installed a new connections database. you know, the one used by the automatic connection setup wizard that triggers after a hard reset. it is desired behaviour and nothing to worry about (unless they've removed your carrier)! ;-)
Click to expand...
Click to collapse
Does it mean there is allways an (not indicated) automatic connection check-up wizard in the background running and a permanent update check?
I couldn't believe this. And i don't like it!
It's very suspicious to me if my HD talks with other sources without informing me! This could also be not good for the datarate and battery.

it at least asks before it does anything. There are other companies who handles this much worser (ms, sony, etc.). Those do it without asking the end user lol.

Maybe this is ROM or carrier dependant?
Mine didn't ask or download anything.

i notice it after plugging in the usb to active sync with the computer.

I have ActiveSync running the whole morning, even reconnected the phone a few times.
Won't download anything though, which I don't mind.

Got the same message for 4 times this morning, every time it tried to connect, but it won't download more than 1%. Does anyone what it is trying to download and why?

lol mine keeps failing the download. furthest he got was like 30%

In other words if i update the few Kb on weather or stock application or during a fast email check, the HD checks additionally and secretly for updates? Sounds for me like the Vista automatic update blah. I want to stop that "wizard". If someone hacks that magician and add it to coming ROM updates it's dangerous.

It's not happend to my uncle HD

installing it for the 10th time today
just to get rid of that alert, everytime i say yes to download the update on my HD, and then it says failed.
now it stopped at 8% again

If this a hidden but common process with a today new published update, hundreds of HDs trying to connect now and to download the file. 6h ago i found no download problems. Now all of you other guys in Europe and Egypt are awakened

Yep I too have just recieved that message. At 49% and happily downloading, does help I am on HSDPA at the mo so no issues. I suggest that the people having issues check that they have a good internet connection or get on a wifi network.

Or htc servers are just getting a bit hot
Hehe maybe they should've rolled this out little more carefully.
Mine stopped at 1% through usb cable.

same for me i download it and it soft rest

Just popped up a few times on mine as well - constantly failing.

data connection

Hi,
is it normal for the TP not to connect automatically to my 3G network whenever I open programs such as Opera or Google Maps ?
it worked fine with my previous Touch Diamond.
now i need to go to Comm Manager and manually activate Data Connection
very awkward

Am I alone with this problem ?
Eventhough my data connection is on, i cannot send/receive mail, open sites etc etc.
I need to open connections and to "manage" (= go through the settings without changing anything) existing connections before it works again for a short period.
strange, bug ?

I can tell you mine connects (dials-up) automatically, works like a charm
The problem I am having is after a soft reset I need to recreate the connection (write in APN again), as it simply won't connect
do not worry about the poor feeback around here; Palm Treo Pro has a strange user pool, not in to flashing, modding, or pretty much anything, just application and accessories (I am the only one to notice that? Is that beacuse the users came from Palm OS platform and are not used to reap the benefits of this?)

nawww...I'd say b/c it is targeted for business users. I may not be a typical business user but the older I get, I am. I can say that I like to get a phone that works for me, not the other way around. The treo is just that. Not too much modding these days...but that's just me.
about the data connection, that is not normal. Have you tried a hard reset? Sounds like something is wrong.

thx Mike !
forgot that one, I used the Treo straight out of the box without a prior hard reset when I brought it home to Morocco from the US.
a hard reset seems to do the job !
but I have not yet re-installed my software like SPB Mobile Shell, Slovo Ed Dictionary, Opera mobile beta and treo BT update.
lets see how it goes one by one !

jsp_m said:
I can tell you mine connects (dials-up) automatically, works like a charm
The problem I am having is after a soft reset I need to recreate the connection (write in APN again), as it simply won't connect...
Click to expand...
Click to collapse
This is exactly the problem that I am having too. Have you found a way to sort it out?