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Hello everyone,
In regard to my thread about the cracks in the case of the X1, I think we should write Sony Ericsson an complaint e-mail.
Maybe someone who has English as his/her mother tongue can write a good e-mail about the cracks showing up at our phones and can point out to this forum. Then everyone who has the cracked case problem should send the same e-mail to Sony Ericsson customer services in order to draw their attention.
Does this sound like a plan?
vincew said:
Hello everyone,
In regard to my thread about the cracks in the case of the X1, I think we should write Sony Ericsson an complaint e-mail.
Maybe someone who has English as his/her mother tongue can write a good e-mail about the cracks showing up at our phones and can point out to this forum. Then everyone who has the cracked case problem should send the same e-mail to Sony Ericsson customer services in order to draw their attention.
Does this sound like a plan?
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I have written an dutch email to the dutch support line. And all they say is go to a repair point of sony and there is NO replacement....
The repair points have no repair parts... And now???
Johan
Im english so my native language is english. However im not that good at grammar lol.
If someone has written an email in dutch or whatever and translates it into English, I will happily do the best I can to put all the correct grammar in etc
I say this should be a sticky like the other thread. SE needs to know about this and take responsibility.
i wrote a email to sony uk explaining the problem and asking what can be done but have not received a reply from them yet. been 3 days
just got a reply saying i can send it for repair but it wont be replaced
i asked if the cracking problem has been fixed or if its going to happen again after i have had it repaired. waiting reply
Ganondolf said:
just got a reply saying i can send it for repair but it wont be replaced
i asked if the cracking problem has been fixed or if its going to happen again after i have had it repaired. waiting reply
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Now that sucks, care to post the e-mail you wrote?
the first message i sent was on there website so cant post that. i have attached there reply and the reply i sent to the email. copied them into text docs. will post the reply to my second email when i receive it
Bump!
Can someone sticky this?
Instead of having two sticky on the same issue. Maybe it's better to attach the letter to the one that originally got sticky.
I asked if they could release the CORRECT code, and this is the response I got:
Thank you for your continuous interest on our product.
We would like to know about your issue.
You mean that you cann''t even build the source?
Please send full details of your problem for Kernel source. (ex: build error log, build Environment)
We will provide the response ASAP, but this week is our Thanksgiving Day.
so we get 4 days off to celebrate (2010/09/21 ~ 2010/09/24)
We ask for your understanding regarding this matter.
Thank you.
Sincerely yours,
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Now im no dev, but just trying to help get the correct code, how should I respond?
OneAn9ryN00b said:
I asked if they could release the CORRECT code, and this is the response I got:
Now im no dev, but just trying to help get the correct code, how should I respond?
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Dean Sir,
There is only one "n" in "can".
I am happy to hear that you are interested in my problem. My problem is I don't have what I want. Thanksgiving, whatever iteration of it you are having, is comprised of two parts, the second of which is "giving". With you giving me what I want now, you will in turn earn my thanks.
This should make everything okay.
Sincerely,
X
대외오픈소스창구 to me was where gmail says it came from, so im guessing some place in china. I was surprised I even got some sort of english response, haha
OneAn9ryN00b said:
대외오픈소스창구 to me was where gmail says it came from, so im guessing some place in china. I was surprised I even got some sort of english response, haha
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Open Source Office? Something like that.
Perhaps we can get one of the more experienced people like Koush to type up a response to them? Anyone want to PM him?
OneAn9ryN00b said:
대외오픈소스창구 to me was where gmail says it came from, so im guessing some place in china. I was surprised I even got some sort of english response, haha
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doesn't look like chinese to me tho...
Samsung is a Korean company, so I would assume it's Korean.
Don't bother Koush with that, he hasn't been focusing on getting the fascinate kernel to compile, you'll just be forcing him to hit the delete button one more time on his PM box.
Angel or myself will discuss this with hc, jt, noobnl, Lil, a few others and figure out how best to describe our problems to them.
Thanks for posting your response, as of now we hadn't hear anything back.
Im no longer allowed to read posts on my phone as i just skim. bad idea.
Sent from my SCH-I500 using XDA App
yes... i've been dealing with a lot of korean companies, but all the e-mail responses are not made by any sort of technical engineers or have at least the knowledge of providing the proper answers.
These ppl just take the keywords out of the question and simply replies with the best matching response from their 'pre-made' messages...
so... not really helpful unless you really call them or go up to them...
fallingup said:
Guys this is just the canned response you get for emailing them. When we requested the source in the first place we got this, then another email that told us source was released. My inbox is full of the canned responses right now because of how many times I have contacted them to fix the source that they released. Just keep nagging them!
Sent from my SCH-I500 using XDA App
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Really?
"You mean that you cann''t even build the source?"
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didn't sound canned to me.. sounded like a real person. but I don't know, I never even got a response.
Guys,
I posted a message in the topic 'The best way to convey your message to Samsung is via Facebook' see Post 14.
In that post I mentioned messages I am sending to @samsungukmobiles are not appearing on their web page here.
This now makes me believe that someone at Samsung is deliberately ignorinf the tweets being sent.
Given that I was told Samsung use Twitter as their prime message conveyer I am wondering what the heck is going on.
I've sent off a message to Samsung but as of yet I've not heard anything back from them.
Therefore, what I would ask of you is those that have a Twitter account, could you please send off a tweet to @samsungukmobile and afterwards look to see if it appears on their twitter page.
Again their twitter page is here.
Could you please post back stating either yes your message was added to their twitter page, or no, it was not added.
The more tweets that are cancelled the stronger my argument with them.
This way I will know one way or another if the problem is my end.
Thanks
Beards
It will not get added to their page, it will be added to your own page showing that you have sent them a tweet. It will however appear in their time-line that they see privately along with the other hundreds of tweets they are bound to receive every month.
Lynchy30 said:
It will not get added to their page, it will be added to your own page showing that you have sent them a tweet. It will however appear in their time-line that they see privately along with the other hundreds of tweets they are bound to receive every month.
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So the messages from other users (not Froyo related) that are displayed on their twitter page... how come they are generated?
EDITED:
Just realized, the messages from other users are simply Samsungs replies.
Okay, it then proves Samsung are merely not bothering to reply to any of the tweets being sent yes.
Beards said:
Okay, it then proves Samsung are merely not bothering to reply to any of the tweets being sent yes.
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Nail on the head
Great....
If anyone else can make a tweet to Samsung and lets see if they too are ignored.
With the results I'll have further ammo to blast back at Samsung.
that's the difference in nature between Tweeter vs. Facebook
Tweeter is like a 1 way communication, it only shows what the account owner types in the page
Facebook is 2 way, you can post stuff directly into their Wall, the account owner can delete the stuff if they choose to, but if they care, they will leave it there and reply back to it, or simply ignore it.
i sent a tweet to samsung uk as a test, let see if they get back to me
Is there anything in particular you would like me to ask them? Just incase they do reply, you would have a useful answer
enigmameusa said:
Is there anything in particular you would like me to ask them? Just incase they do reply, you would have a useful answer
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Yes please..... Ask them:-
"It has been mentioned quite a lot of replies to @samsungukmobile are being ignored. Proof of this is shown at @samsungukmobile where there has not been any replies nor comments since the 20th Sep".
It's a long tweet so I'll leave it to you to abreviate as you see fit.
Thanks.
Beards
EDITED:
Just noticed Samsung have actually posted a tweet....... Their first since 20th Sep.
Unfortunately it has NOTHING to do with any of the issues we are talking about.... It's to do with the Galaxy Tab where they are asking readers to Check out iGizmo's piece on the Galaxy Tab, which basically is yet another marketing plan.
no response to my enquiry yet
AllGamer said:
no response to my enquiry yet
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Many thanks.... The more who try this ther stronger my case.
On a same note ~ I've posted many, many times on the UK Facebook and just the same... NOTHING back from Samsung to either declare or defend the posts.
I didn'd receive a response either, although my tweet was a bit harsh so it's to be expected, LOL
NetCopAD said:
I didn'd receive a response either, although my tweet was a bit harsh so it's to be expected, LOL
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Cheers... Another name added to the list.
Today, i actually had a long conversation with @samsung_Mobiles.
Check it out on twitter
My Acc is @CrAsHeRiT
It seems that they listened to me about Lag issue..and i linked them to XDA & Voodoo Project.
Hope it's the time to get things fixed.
AlessandroIT said:
Today, i actually had a long conversation with @samsung_Mobiles.
Check it out on twitter
My Acc is @CrAsHeRiT
It seems that they listened to me about Lag issue..and i linked them to XDA & Voodoo Project.
Hope it's the time to get things fixed.
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Thank you.
It would appear at least your Samsung twitter part responds. The UK twitter clearly does not.
That is the Indian Twitter account, im seriously suprised that they are replying to you :O
Sad part is that they are stating the release of Froyo @ end of October
thanks for the list
http://twitter.com/Samsung/lists
AlessandroIT said:
Today, i actually had a long conversation with @samsung_Mobiles.
Check it out on twitter
My Acc is @CrAsHeRiT
It seems that they listened to me about Lag issue..and i linked them to XDA & Voodoo Project.
Hope it's the time to get things fixed.
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I've sent a few messages over the past few days but nothing back off them. Methinks their continued insistence that froyo was coming at the end of the month was wrong and they are now keeping their heads down.
sionyboy said:
I've sent a few messages over the past few days but nothing back off them. Methinks their continued insistence that froyo was coming at the end of the month was wrong and they are now keeping their heads down.
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Thanks... Appreciate the feedback.
Details added.
Same thing here, they've ignored my Tweets in regards to the bugged/locked bootloader.
Fuggin' bum'oles!
Wired_God said:
Same thing here, they've ignored my Tweets in regards to the bugged/locked bootloader.
Fuggin' bum'oles!
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Thanks.... added.
samsungukmobile from twitter,
We’re very sorry about the delay with the release of Froyo. We're working on it round the clock & will post an update as soon as we have one
just read that myself, thank god an update of some sorts
oh wow!! the actually replied to my question?
You Brits are lucky! Here in Canada we cant even get answers to the simplest of questions, nevermind about froyo!
Sure hope that this is a sign of hope for us as well!!!
Same response on their facebook page. Three weeks it took them to give some sort of Froyo related response after countless angry people posting on their page asking about it.
You see Samsung, it wasn't that hard, was it?
AllGamer said:
oh wow!! the actually replied to my question?
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Er, over the last month @samsungukmobile have been asked this question daily a great number of times, by many different people, and have ignored them all until now... so methinks this is perhaps not "your question" that they are responding to.
You have no idea how hard that took for me to get the message across to the UK P.R. Manager at Samsung:-
Mike
Having been in communication with Samsung regarding the GPS problems which have been experienced. They are confirming that the Froyo update should resolve these issues and be available via the Samsung Kies interface within the next 1-2 weeks.
Your comments regarding the Twitter & Facebook response time have been forwarded onto Samsung for them to investigate.
Regards
Richard
Sales Team
Clove Technology
TEL: +44 (0)1202 552936
FAX: +44 (0)1202 552937
Email: [email protected]
Website: www.clove.co.uk
Blog: blog.clove.co.uk
I still say next year...
Well, I read somewhere, that they expect the release of Froyo between the end of October and the beginning of November. I would rather get the proper and working Kies firstly...
(I hope this time there is not going to be any server fault and I will not lose my whole profile again >:3)
Round the clock sounds promising.
Zvenn said:
Round the clock sounds promising.
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probably more like an excuse.
adirtymonkey said:
I still say next year...
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I agree with you. Unfortunately...
ad_insane said:
I agree with you. Unfortunately...
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It's a good thing you're not the people who decide on when to release it then.
Hey I don't know if I am the only person to notice this but I think whatsapp is down, I can't send or receive messages and neither can my gf I wanna know if this a global problem or south African
If you like my posts hit thanks
Appears to be down for me too.
Sent from the fridge.
Just emailed the dev team, I live off or whatsapp and I will die if it down for long.
If you like my posts hit thanks
well im sure it will be up soon , they seem to be better than BBM . it was actually down during the day as well
also from SA
Venom~ said:
well im sure it will be up soon , they seem to be better than BBM . it was actually down during the day as well
also from SA
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Never noticed it down today, they are a lot better than bbm so maybe it will be up soon.
If you like my posts hit thanks
yeah was out for about an hour around 3 pm
Venom~ said:
yeah was out for about an hour around 3 pm
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Ooo, I was at soccer training so that y I missed it, let's hope it down for an hour again
If you like my posts hit thanks
Its up again
W1nst0n said:
Just emailed the dev team, I live off or whatsapp and I will die if it down for long.
If you like my posts hit thanks
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Here's what I got from them ***We are currently experiencing a service outage (Tuesday May 8 11:00 PDT~) We apologize for any inconvenience caused. Please rest assured we are doing everything to mitigate the problem. Thank you for your patience. ***
If you like my posts hit thanks
Venom~ said:
Its up again
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+ 1
Sent from the fridge.
I live in Scotland and my whatsapp isn't working either! all my friends are having same problem.
My whatsapps back, I was about to go back to mxit can u believe it
Edit, sorry for lieing, it worked for 1min then died, on off on off
If you like my posts hit thanks
From Costa Rica,
Not working over here from 05:45 GMT, not working for my friends either.
Im in Ireland here and its down also , aswell as my girlfriends Iphone.So id say its probly the servers.
ChriisM said:
Im in Ireland here and its down also , aswell as my girlfriends Iphone.So id say its probly the servers.
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Mines back here in sa, but it kinda on off, more on than off so I can have a conversation.
If you like my posts hit thanks
Hi
my whatsapp seems correctly working. Messages can send and receive, but the systemstate reports failures.
Works like a charm....it was a temporary problem