Database Users

DirectPush - Send, Recieve Folders - but no email!!

Hi,
I have setup Direct Push on our Exchange servers and setup my Qtek 9100 to DirectPush from it.
I recieve the folder structure
It tells me how many emails need downloading
I can SEND emails
But it doesnt bring any emails down!!
Can anyone help??

Email
I seem to be having this EXACT same issue. I cannot figure out what is failing.

Hmmm.. I am not at all sure, but I have an idea. If you go to activesync on the phone, and then go to configure server (under the menu right softkey), and then hit next and next again, you should see the screen with the things you are syncing... contacts/calendar/email/taskes, ect... If you then click on email, the settings button sould un-grey. Click settings. Change "Include the previous" and "limit email size" to "all", and then hit the "ok" in the upper right corner, and then finish. Hit the left softkey for sync, and it should get all of your email from the server... I have no way of knowing if this is indeed your problem, but I thought it may be worth a try... I would be interested to know if it works!

I have seen someone with exactly the same problem which I couldn't solve.
Are you by any chance running Microsoft SmallBusinessServer 2003 and Microsoft ISA 2004 :?:
Eman

We are running ISA Server...
Does everyone have this problem with Qtek or is it universal? I was going to try update ROM because you cant change account settings once you put them in, they grey out! But the ROM on Qtek seems a lower number than that I have installed... and Im not entirely sure what a ROM update does.
I have selected ALL on everything, just the number of emails to download increases... say 500 it displays 0/500 then 125/500 then disappears, still no email or anything!!

Just tried updating ActiveSync to 4.2 on a HP 6915...
Same problem...!!
HELP

Issues
Ok, here is what I've learned (which isn't much) so far:
I'm using a T-Mobile MDA with the stock firmware. I am trying to connect to Exchange Server 2003. I've seen the server options grey out as well, but the trick I've used is to configure the server options in Active Sync on the pc you have it connected to. The Windows Mobile version of Active Sync doesn't seem to play as nice at times.
Starcruzier--
Thanks for the suggestion, but I have tried that as well. I actually went through the same steps with a T-Mobile SDA on trial as well. When I do the steps that you outlined on both devices, I actually pull down all the mail...but I get no new messages as they come (and I did configure the SMS to send "As they arrive".
I'm starting to think this is more of an issue with either Active Sync, Exchange, or how T-Mobile handles push email from Exchange.

I honestly dunno about qtec, I have a T-mobile MDA. I am running rom version 2.26.10.WWE (just upgraded...) and I am using the Microsoft Direct Push (no SMS required... ) What rom are you using, and are you using the direct push or the SMS method (as I believe they work differently...) You can get the rom I have from a link in this thread:
http://forum.xda-developers.com/viewtopic.php?t=57554
although it is customized for T-mobile....

Question
I have a T-Mobile MDA as well. Star...did you get push email working with the stock ROM on the device?

Nope, when I got it push email was not supported by the default rom, and so I upgraded. I recently got a new one because the old one broke, but I believe that I upgraded this one before I tried to setup the push, so I dunno if it is supported by the default rom, or how well this works... hope this helps...

Starcruiser1229 said:
Nope, when I got it push email was not supported by the default rom, and so I upgraded. I recently got a new one because the old one broke, but I believe that I upgraded this one before I tried to setup the push, so I dunno if it is supported by the default rom, or how well this works... hope this helps...
Click to expand...
Click to collapse
That's easy to find out - in ActiveSync on the device, set the schedule to "as items arrive". If you've got AKU2 on the device, it should NOT ask you for a unique device address.
You can also make sure by going into settings > system > about; my OS shows as "OS 5.1.195 (Build 14955.2.3.0). Afaik, that means I have AKU 2.3 on the device. You need at least AKU 2 for DirectPush to work. Oh, and Exchange 2003 SP2 on the server.

Did everyone else just setup DirectPush and recieve emails straight away, or is it just me with the problem?
Does ISA effect it??

ellisjacklin said:
Did everyone else just setup DirectPush and recieve emails straight away, or is it just me with the problem?
Does ISA effect it??
Click to expand...
Click to collapse
If you get the folder structure, ISA should not be the problem. And yes, DirectPush works right away; if you have AKU 2.x on the device and when connecting to the server it determines that the server supports DirectPush, it should work at once.
Of course, DirectPush can be disabled in the Exchange System Administrator console. That would explain the effects you are experiencing.

Do you mean the tickbox 'Enable DirectPush' in Exchange Manager?
This is enabled on the Front End and main Exchange servers..

ellisjacklin said:
Do you mean the tickbox 'Enable DirectPush' in Exchange Manager?
This is enabled on the Front End and main Exchange servers..
Click to expand...
Click to collapse
Yes, that's the one I meant. Did you increase the timeout on the ISA server to 1800 seconds (30 minutes)? Does it work with other Windows Mobile devices? Does your mobile operator maybe not support persistent connections?

I have just set this for Outgoing and Incoming to 1800.
Tried my PDA and it still does the same thing, shows me how many it needs to download (which is nice) and then decides not to download them.
Vodafone (provider) tell me as long as Internet APN is active, which it is, it should be fine.

ellisjacklin said:
I have just set this for Outgoing and Incoming to 1800.
Tried my PDA and it still does the same thing, shows me how many it needs to download (which is nice) and then decides not to download them.
Vodafone (provider) tell me as long as Internet APN is active, which it is, it should be fine.
Click to expand...
Click to collapse
Somewhere in ActiveSync, you can set the debug level to "verbose". Does it tell you any more when you set it that way? Also, on the backend Exchange Server (where your mailbox resides), check the entries in the IIS Log (%systemroot%\system32\Logfiles\w3svc1\exYYMMDD.log - assuming it runs in the default Web Site, else w3svc1 will be something else). Do you have IIS Lockdown installed on the server? What happens if you sync manually, does that work? In the settings of the user (Active Directory Users and Computers), are the Exchange features pertaining to Active Sync activated?

I have set this to Verbose, cant see any effects of it though..?
If I sync manually, it tells me what there is to download, doesnt download them, then goes again and does 0/1 on everything. And ends seemingly normal bringing nothing down.
I have lots of log entries relating to the GET and PROPFIND from ActiveSync in the log but I cant see anything displaying a problem.. everything seems to be communicating but just not bringing down the emails..
User Enabled Syncronisation is set against the user on AD.

ellisjacklin said:
I have set this to Verbose, cant see any effects of it though..?
If I sync manually, it tells me what there is to download, doesnt download them, then goes again and does 0/1 on everything. And ends seemingly normal bringing nothing down.
I have lots of log entries relating to the GET and PROPFIND from ActiveSync in the log but I cant see anything displaying a problem.. everything seems to be communicating but just not bringing down the emails..
User Enabled Syncronisation is set against the user on AD.
Click to expand...
Click to collapse
After enabling verbose and trying one sync, what does it show when you hit "view status" in ActiveSync? Also, is it possible that you have policies in Exchange 2003 in place and your device is not compliant (e.g. no/too short password)?

Ive tried Verbose and no error is displayed, everything ends normal on Sync.
It is strange that you can send emails from the device no problems, so I assume the device is compliant. I have tried a HP PDA and have the same problem.

Activesynch and tytn

Is there another product other than activesynch/outlook to manage contacts?
I keep getting the dreaded "Activesynch encountered a problem on the desktop/Support Code : 850 100 14"
I think the only thing Activesynch has synched is cleaning off my contacts off the tytn.

Well, have you...
updated to latest ActiveSync?
toggled the "Use Advanced Networking" under Settings > Connection > USB?
configured your Exchange server settings properly?

todd_jg said:
Well, have you...
updated to latest ActiveSync?
toggled the "Use Advanced Networking" under Settings > Connection > USB?
configured your Exchange server settings properly?
Click to expand...
Click to collapse
yes and yes...and not sure about that, since I am not really an outlook user at all. that part I may have messed up.

When you first synced your phone, did it ask to set up your Exchange server? When you sync your phone for the first time it checks Outlook to see if it connects to an Exchange server at all. If you don't really use Outlook it's doubtful that it's Exchange settings.
There's some things to try here. Hopefully that might help.

thanks for the tips...i like the star by your name...i think i'll get one.

WM 6.1 Exchange Server Email Manual Connection instead

Hi,
Did a search for this type of problem but couldnt find anything. I have a HTC Diamond WM6.1 from Orange in UK.
I have successfully configured it to use Activesync & Webmail but when I configure it to connect to my works exchange server (using their webmail address at is states) I cannot set that connection to manual as I could with my webmail. It therefore connects every few minutes by itself and remains connected.
In Messaging, I clicked New Account and followed the instructions for POP mail (Gmail) and there is an option to schedule the send/receive but this is not the same for the "Outlook Email" option.
Am I missing something??? I dont think so.. is it possible to modify this through registry?
Thanks.
Nathan

I stumbled on this yesterday, it may help you get to the settings you're after.
If the link doesn't work just try googling "activesync dummy server fix".
http://frommypocket.pocketprimer.co...nage-activesync-and-the-dummy-server-fix.aspx

RuM3100 said:
Hi,
Did a search for this type of problem but couldnt find anything. I have a HTC Diamond WM6.1 from Orange in UK.
I have successfully configured it to use Activesync & Webmail but when I configure it to connect to my works exchange server (using their webmail address at is states) I cannot set that connection to manual as I could with my webmail. It therefore connects every few minutes by itself and remains connected.
In Messaging, I clicked New Account and followed the instructions for POP mail (Gmail) and there is an option to schedule the send/receive but this is not the same for the "Outlook Email" option.
Am I missing something??? I dont think so.. is it possible to modify this through registry?
Thanks.
Nathan
Click to expand...
Click to collapse
Exchange email is different from POP/IMAP.
You need to use Activesync on the phone to change those settings (which affect email, calendar events, tasks and contacts which are synced with the exchange server via Activesync over the air):
- Start->Programs->Activesync
- Soft right key (Menu)->Schedule
Then you can change the "Peak times:" and "Off-peak times:" settings from "As item arrive" (which is the default pushed email setting) to "Manually".
Cheers!!
NOTE: You can also quickly enable/disable push email (which is the "As item arrive" setting mentioned above) by going to "Settings " tab in TF3D, then tap on "Communications" and finally use "Microsoft Direct Push" ON/OFF to do the job.

Hats off guys..! Thanks. I didn't know that Activesync played a part when I wasnt connected to the laptop.
All sorted!!
Regards
Nathan

Setup VPN on HD

I am trying to setup a VPN connection on my HD device.
I have imported the .cer file and installed it. Now when i connect to the internet through lets say wifi, I try to connect to the vpn. It does nothing. I have put the vpn settings correctly. Anybody managed to get vpn connections working on wm6.1 ?

I've had my syncing over the air through my VPN for sometime. Are you trying to sync USB or over the air or both?

I am trying to use the wifi connection

Ok I managed to get connected to the work intranet with vpn connection.
Just a question, Is it possible to download my work emails once connected to the intranet ?
Oulook is set up to connect to an exchange server at work.
Any help would be apperciated.

I was able to read my mails when connected to the intranet through vpn connection using PIE ( webmail). How can I setup outlook to get them directly by connecting to exchange server ? Do I need a 3rd party application ? Any expert around ?

I'm not sure I understand your question, but I'll help the best way I can. Your company should have you set up with credentials to log into your VPN, which appears you're able to do. It sounds like your company also has an exchange server wherein you should have an account that stores your emails, contacts, calendar etc... Once logged into the VPN, your phone, if set up through activesync, should check your exchange account for new email. That's the only way I know of to fetch company email and that's the way my company has it set up. If that's the set-up you're familiar with, but are looking for an alternative way to get your company email then I'm not sure at that point, but would love to know if there is.

Xeon said:
I was able to read my mails when connected to the intranet through vpn connection using PIE ( webmail). How can I setup outlook to get them directly by connecting to exchange server ? Do I need a 3rd party application ? Any expert around ?
Click to expand...
Click to collapse
If you can log into your VPN correctly, and your company uses exchange, you can set up activesync to check your exchange server account by going into activesync->menu->add server and supplying your email address, username and password, server address etc...then hit sync and let it do its thing. Once you've done that, you will notice an envelope on your TF3D mail tab, which should say outlook on it and have all of your company mail. I hope that helps.

Sean3 said:
I'm not sure I understand your question, but I'll help the best way I can. Your company should have you set up with credentials to log into your VPN, which appears you're able to do. It sounds like your company also has an exchange server wherein you should have an account that stores your emails, contacts, calendar etc... Once logged into the VPN, your phone, if set up through activesync, should check your exchange account for new email. That's the only way I know of to fetch company email and that's the way my company has it set up. If that's the set-up you're familiar with, but are looking for an alternative way to get your company email then I'm not sure at that point, but would love to know if there is.
Click to expand...
Click to collapse
I am trying to download my work mails using GPRS connection and pocket outlook once connected to the VPN. Any idea how to set that up ? Thank you sean3

Your welcome...what I can do is show you how I did it, and perhaps that might work for you as well. HERE's how I did it through GPRS... And if I go over anything you've already done then please bear with me. I first set up my VPN in settings->connections->connections. I tapped add new VPN and put in all my of my credentials, username, password, host name, ticked PPTP, although your server maybe set up for IPsec/L2TP, certainly make sure which one. Then after putting in username and password and Domain I ticked advanced and ticked the "use server assigned IP address" and also checked Use software compression and use IP header compression. From there I hit finish and got out of setup, which took me back to the page from where I started. At the bottom of that page there is a "tasks" tab and an "Advanced" tab. Click on "advanced" and you should next see "select networks". Click on that and from the drop down box under "Programs that automatically connect to a private network should use:" choose "My Private Network". From there I exited connections and went to settings->connections->"Advanced Networks" and clicked on the GPRS and changed the protocol from "PAP" to "CHAP". My phone wouldn't even try connected to my VPN with PAP checked. After I changed this, my VPN started trying to connect. Ensuring that you've installed your companies certificate, you should be able to connect to your network. Once connected to the VPN, activesync will fetch your email if you have exchange set with activesync on your phone. I was never able to set it up while connected to my computer, for what ever reason I had to configure the server through active snyc on my phone. Once you have done that, hit sync and you should be good to go. Although I had to keep trying to connect my VPN over and over before it finally took.

Thank you again. Do I need to allow pocket pc access on microsoft exchange server ? I have done all the steps you mentioned. Whenever I hit Sync , activesync tells me : server is not reachable. Although i tried to ping the server from my PPC and it comes to be alive replying.And access to the webmail is possible so VPN is working fine. Any more hints ?

First, let's check to make sure you are connected to your VPN over GPRS. When you hit sync look at the status bar at the top of your phone. Press your carrier's connection icon, should be the one next to the battery icon or the speaker icon. A bubble should drop down showing your connections. If you see "My VPN", or if you named it something else, in the bubble then your connected. If your not connected, soft reset and try again. If you are connected then at that it may be a setting issue in active sync. What I did, in activesync, was delete the current partnership with Exchange under menu-options-delete. I then went back and configured the server again, this time checking the SSL box under server address. For whatever reason that worked even though my companies server doesn't require it.

Also, when you configure your server in activesync, you will be be setting up your poocket outlook. when you start configuring the server, the first thing it should ask you is for your email address, and then from there your username password and server info. You do not need to set up your pocket outlook anywhere else, to my knowledge. Once you configure the server with your email info and server info, and you get a successful sync, you should see an envelope in the mail tab on TF3d, and the envelope should say Outlook.

Sean3 said:
First, let's check to make sure you are connected to your VPN over GPRS. When you hit sync look at the status bar at the top of your phone. Press your carrier's connection icon, should be the one next to the battery icon or the speaker icon. A bubble should drop down showing your connections. If you see "My VPN", or if you named it something else, in the bubble then your connected. If your not connected, soft reset and try again. If you are connected then at that it may be a setting issue in active sync. What I did, in activesync, was delete the current partnership with Exchange under menu-options-delete. I then went back and configured the server again, this time checking the SSL box under server address. For whatever reason that worked even though my companies server doesn't require it.
Click to expand...
Click to collapse
The bubble indeed tells me that NSN-INTRA ( Nokia Siemens Networks Intranet ) VPN is connected. However I did no try to delete the partnership with activesync yet. I get a red ! on activesync desktop saying Unable to reach the selected server. Note that my laptop did is not on the domain and I have no access to the intranet through it. Thanks for your collaboration.

Indeed, if your laptop is not set up to connect to the vpn then yes it will give you the red error. Essentially your phone is trying to sync with exchange, but it cannot get through via USB on your laptop. Now of course if you set up your laptop to directly connect to your VPN then your phone will sync properly. In this case, however, if you're looking to sync your phone with exchange via GPRS, then disconnect from your laptop. Do the rest on directly from your phone. Click the activesync icon on your phone, go to menu, options and delete any current partnerships. Then go back to menu, add server, and configure your server there. After you've entered all the email and server info, hit sync on your phone and see what happens. You may need to soft reset. That you have a VPN connection is good. Getting that is from I've found to be the hardest part.

Sean3 said:
Indeed, if your laptop is not set up to connect to the vpn then yes it will give you the red error. Essentially your phone is trying to sync with exchange, but it cannot get through via USB on your laptop. Now of course if you set up your laptop to directly connect to your VPN then your phone will sync properly. In this case, however, if you're looking to sync your phone with exchange via GPRS, then disconnect from your laptop. Do the rest on directly from your phone. Click the activesync icon on your phone, go to menu, options and delete any current partnerships. Then go back to menu, add server, and configure your server there. After you've entered all the email and server info, hit sync on your phone and see what happens. You may need to soft reset. That you have a VPN connection is good. Getting that is from I've found to be the hardest part.
Click to expand...
Click to collapse
It worked !!! Thank you too much! the trick was to softreset the device. Its been like 5 days I did not reset the device. You see HD is not that buggy Many thanks again.

Excellent! Your welcome!

New HD2, troubles with pop3/smtp email setup. [RESOLVED]

Resolved. Seems like the email server want to be imap when accessed by HD2. I have it setup and working as pop3 on ALL my other email clients and it works. It finally worked after I tried it as imap on the HD2.
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I'm having trouble setting up an email account to check. I have all my settings correct and I've checked this a dozen times. I always get this message:
Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again.
Click to expand...
Click to collapse
The status says 'Error Sychronizing'.
I've also tried changing the 'Network connection' in the Advanced Server Setting of the Email Setup.
The pop3/smtp server is just an ip address, but I don't think that should matter. It works in all other programs and Android.
Any ideas? This is really frustrating since this should be a basic function of a smartphone.

i guess you are setting your email thru SENSELESS...been there before, but guess what?
you have to set your mails in windows otherwise it won't work !!! go to start, email and set your setting in wm mode (remember wm 6.1? same interface!) hehe
don't forget to check all the dropdown menus
as i had experienced, setting emails is very easy in palm and android(nexus one)
here its a bit complicated

iwang said:
i guess you are setting your email thru SENSELESS...been there before, but guess what?
you have to set your mails in windows otherwise it won't work !!! go to start, email and set your setting in wm mode (remember wm 6.1? same interface!) hehe
don't forget to check all the dropdown menus
as i had experienced, setting emails is very easy in palm and android(nexus one)
here its a bit complicated
Click to expand...
Click to collapse
I actually did set it up through the 'not pretty' email app. I did get my personal email account which is imap/smtp to work. However, I rather have my work email account working..
I'll check my personal email account through pop3/smtp servers in a bit.

what server does your employer use? hotmail?

We host our own email server.
I thought it was the fact that mobile outlook didn't like the pop3/smtp server as an IP, so I mapped wm hosts with a name for that IP. Opera will pick up on the hosts change and go to the right place. Unfortunately, mobile outlook still gives me the same error.
I was able to log into imap and pop3 server for my personal email, which is on another server.