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Hi,
I just bought an MDA Pro direct from T-Mobile's website and it was delivered today. Unfortunately, while the PDA side of things works perfectly, it won't connect to T-Mobile at all.
On the 'T-Mobile' start up screen it displays the text 'No GSM' above what I think must be version information.
It reports 'no service' in the phone status bubble, and SIM Manager says: "Only emergency service calls can be made without a PIN" When I enter the PIN I was given, nothing happens. I think it goes into 'change PIN mode' because then I can put two more 4-digit numbers in (it doesn't matter which!) and then it says "Unknown PIN Status. Unknown PIN Error"
Unfortunately it isn't just a SIM problem as the SIM works in my O2 P800.
I've spoken with T-Mobile and they want to swap the handset, which would be fine if they had any in stock! I'm wondering if anyone here had any advice on ways I could try fixing this short of waiting for them to get in touch and tell me they have another handset I can try.
Any suggestions would be much appreciated!
Hi,
what is your local provider ? Is it T-Mobile, Vodafone, E-plus or O2 ?
The mda pro only works with a t-mobile sim !
- Superbowl
Try to clean the sim before putting it back in the MDA Pro,
Generally works for me!
i had the same problem with my jasjar here is Australia......my sim works on any other pda and phones but not the jasjar.....apparently the sim that i have or some of the new sims have a little higher voltage than normal.......and the jasjar dont like it.....so what i did was replace the sim with another one and that worked......al they had to do was port my number to the new sim......but before it did that tried to put the sim in first and it started to look for a network so i knew this was gonna work......becoz before when i put my old sim in it just says invalid sim or no sim........so try replacing ur sim with another one......perhaps try and get an old sim maybe the sim has some in stock.....i bet ya that will wrok....good luck
Thanks guys ... I'm trying to find an older T-Mobile SIM to try. It's just frustrating! I've tried giving the SIM a wipe, to no avail. If it is that the SIM is slightly incompatible, T-Mobile sending out another unit won't really help, right?
How annoying!
If anyone else has any great ideas I'd love to hear them!
try using someone elses sim and put it in the device and give it a try to check if its definitely the unit and not the sim......when i rang the tech support for optus thats what i was advised.....and they were right....sim voltage was the problem......anyways try getting another sim.
Contact customer services.
The problem sounds like you SIM is too old.
They should ask for your SIM serial number, if its too old they'll offer to send you a new SIM or something else to make it work straight away??? :wink:
The MDA PRO as its a 3G type phone with WCDMA it needs a diffrent sim card that is usaly known as a 3V USIM.
Its the same on Three in the UK, the sims from their phones will only work in 3G phones not standard GSM ones and vica-versa.
Old SIMs (from about 5 years ago) are rated at 5 volts. Newer ones are 3 volts (not just for 3G). Trust me, I work for a certain mobile phone company who sponser West Brom. ;-)
The problem will be fixed in a future software upgrade. But for now you need a new SIM or your phone unlocked.
Trouble is, this *is* a new SIM... I'm moving back to the 'hardware fault' diagnosis I think.
I went to a friendly carphone warehouse shop in Oxford and tried a new (and definately working) T-Mobile PAYG SIM and that gave exactly the same error.
Maybe T-Mobile need to send me a 3G SIM. I guess I'm probably just going to have to wait until they can send me a new handset to see what happens.
Ho hum!
There's no such thing as a 3G SIM. The 3G gigery pokery happens on the phone. There is no need for a different SIM. The MDA Pro has a problem with SIMs with certain serial numbers (Don't know which coz I'm not at work). You need either a SIM that the phone likes or your phone unlocked. Call customer services if you still have your phone.
Had the same problem allready twice in 2 weeks.
One time a soft reset made the device working again - another time I had to take out the sim card and put it in again, then it worked. But all email accounts were gone and had to be installed again.
Chris
Slave1 said:
There's no such thing as a 3G SIM. The 3G gigery pokery happens on the phone. There is no need for a different SIM. The MDA Pro has a problem with SIMs with certain serial numbers (Don't know which coz I'm not at work). You need either a SIM that the phone likes or your phone unlocked. Call customer services if you still have your phone.
Click to expand...
Click to collapse
Hi, thanks for that reply... it seems very useful! If you could post/pm me the numbers of those SIMs that the MDA Pro is unlikely to like I'd really appreciate it... customer services aren't striking me as very helpful (and certainly not knowledgable) and I can tell that if I call them they're still going to say: Wait until we have another handset in stock and we'll see what happens then. Which doesn't help me much as who knows when that will be?
Thanks!
Any SIM serial not starting with 06 or 07 will be affected by the issue.
eg 90043575, the serial starts with 04.
This will be fixed with a software upgrade in the future, in the mean time you either need new SIM or you handset unlocked. For either call customer services.
I got my MDA Pro a few days ago also, had the same problem as you, basically the handset is network locked, not sure how they managed to lock all UK network, basically give Tmob a call and make sure your stay on the line until they provide with an unlock code, i got mine, now my old sim works and my handset is unlocked
I got my MDA Pro a few days ago also, had the same problem as you, basically the handset is network locked, not sure how they managed to lock all UK network, basically give Tmob a call and make sure your stay on the line until they provide with an unlock code, i got mine, now my old sim works and my handset is unlocked
i had the same problem with my ASUS P535 (here is France) with new SIM card.
seen from :http://vip.asus.com/forum/view.aspx?id=20070818011855796&board_id=6&model=P535&page=1&SLanguage=en-us
Thanks.
I had the same problem BUT-
I had the same problem but i had been using the sim card successfully with the exec for a year, after a hard reset it doesnt recognise the sim. will a ROM upgrade fix it or is it a hardware failiure?
My solution
lauriewsmith said:
I had the same problem but i had been using the sim card successfully with the exec for a year, after a hard reset it doesnt recognise the sim. will a ROM upgrade fix it or is it a hardware failiure?
Click to expand...
Click to collapse
I had this happening to me just last week with a card that works all the time. Then followed that I had no sound coming off speakers or bluetooth. In my case it was a third party software problem. Don't ask me which as I install and uninstall too many applications and my Uni gets in a tangle sometimes. A soft reset instantly (in terms!) restored phone activities and sound, so I recommend a reset if you haven't tried it already. Maybe you will need more than one.
Hello..
I last night put my phone onto "flight mode" so that i was not distrubed in the night if a text came through....
this morning i set it back to normal but the network reception reported NO SERVICE
when it had not come back this evening.... i put my sim in a different phone and used a different network's sim card in my pda.... NO SERVICE was reported for this as well but the sim that was placed in the other phone registered on o2 as soon as the phone was switched on
I've only just bought my MDA but off ebay... although it was new i am unable to contact the seller... please can anybody help??
email me to [email protected] or [email protected] if anybody can help
Thanks
MORE info re above
Hi again
In my frustration I have swapped sims again and this time put VODAFONE pay as you go sim in the MDA Magician above.... It found the network and i was able to ring/text from it.....
On putting the O2 Sim Back into the MDA it said NO SERVICE again.....
But using that very same sim in my nokia finds a network.....
The MDA is originally a TMOBILE one that has been unlocked...
ANY help on this would be very appreciated as I'm very annoyed that it's stopped working.
Thank you
Soft reset?
Although, I think taking your batter out and swapping sims may count as a soft reset.
Thanks for the reply - but again that did not solve it... besides to eliminate this i did a HARD RESET as well and re configured it....
I've even RE UNLOCKED it in case this was the problem
(its a T MOBILE PDA) with an O2 SIM IN...... I bought it in November time and unlocked it the same time... My O2 Sim has been working ok in it until the other night when i decided to put it in "flight mode"(so i wasn't disturbed at night)
Im suspecting that it anything to do with IMEI number vs SIM CARD number? Could this have been blocked somehow to that phone?
Its very confusing as it WORKS with VODA sim and DOESNT with O2 yet the SAME O2 sim works in my old nokia 6610.... aaarggghhhh!! LOL
If your MDA works with a Vodafone SIM, it certainly can't be blacklisted for all UK networks since it picks up Vodafone. Secondly, it sounds more like a SIM card issue relating strictly to the MDA. What happens when you try another O2 SIM card in the same MDA?
Make sure the O2 SIM hasn't been damaged in some way, if all fails you might want to take the MDA to T-Mobile to see if they can determine whether its IMEI has been blacklisted for certain networks. Otherwise a ROM upgrade may also help fix the problem.
Good Luck
My guess is that your magician is reported & listed as stolen. Probably not all providers are using the same list with blocked IMEI numbers. Which can explain that one sim works & the other doesn't though works in an other phone.
See if you can find a list for your country on the web. There are some references to such lists in this forum.
Regards, M
check which band your phone is using....
go Phone>Options>band> then select auto
I have this weird problem with the JJ. I have 2 SIM's with 2 different Operators. The JJ works just fine with one SIM .....
BUT, when I insert the other SIM, I can make calls normally, but I can receive only ONE call (i mean it, ONE), after that the damn thing won't receive calls anymore! (Like the phone is turned off or unreachable)
After trying to make calls for several times it does work, but again, one incoming call and that's it.
I tried that SIM in the 8800, it works just great.
Anybody has an idea on what's going on?
Thank you guys..
PS! I did post this in another topic, but needed some attnetion from you guys, so posted it in a new topic!
It is SIM free btw ..
Come on guys, 80 views and not a single reply.
I need to you that SIM in the JJ.
Could it work by a Radio upgrade or something?
OK, please tell us which version of ROM and radio stack you have.
Sure,
ROM 1.30.69
Radio 1.09.00
Thank you Richard.
the reason there are 80 reviews and no replies is cause nobody knows.
this is an anomoly, way out in left field, that I have never seen ever in all of the forums.
1. get a new sim card
2. get a new sim supplier
3. stop swapping them, and use the one that works
4. take the phone back under warranty and have them fix it.
Tried a colleagues sim card with the same operator and the same happened.. unfortunately there are no other sim suppliers.
the reason i want to use this sim in the jasjar is that my corporate email doesn't work with the other operator, there is some routing problem to our email server.
but why this sim doesn't work properly while the other does. its really confusing.
SooSpecial said:
Tried a colleagues sim card with the same operator and the same happened.. unfortunately there are no other sim suppliers.
the reason i want to use this sim in the jasjar is that my corporate email doesn't work with the other operator, there is some routing problem to our email server.
but why this sim doesn't work properly while the other does. its really confusing.
Click to expand...
Click to collapse
Throw this thought in.....
Could some settings relating to the "phone" usage be stored in the universal's registry that conflict with the other SIM card thats being used. Are both cards UMTS?
Matt
Here is a thought, Is the SIM with corporate e-mail the one that is not working? I have a T-mobile account with Blackberry BES and a Cingular account, two different SIM cards. Both work fine but the TMobile card will not work all the time with the blackberry connect software I have loaded up on my Exec. I called TMobile and they reset my "LOCAL Data" from thier switch and now it works fine.
Your carrier may have to reset some things for you to get your card working again. Just give them a ring and ask them to help you sort it out.
Throw this thought in.....
Could some settings relating to the "phone" usage be stored in the universal's registry that conflict with the other SIM card thats being used. Are both cards UMTS?
Matt
Click to expand...
Click to collapse
No they aren't ... I tried to hard reset the Universal with that SIM installed, nothing changed, still can't receive calls.
And once the problem happens, GPRS won't connect as well..
Here is a thought, Is the SIM with corporate e-mail the one that is not working? I have a T-mobile account with Blackberry BES and a Cingular account, two different SIM cards. Both work fine but the TMobile card will not work all the time with the blackberry connect software I have loaded up on my Exec. I called TMobile and they reset my "LOCAL Data" from thier switch and now it works fine.
Your carrier may have to reset some things for you to get your card working again. Just give them a ring and ask them to help you sort it out.
Click to expand...
Click to collapse
Already called them, they can do nothing about it, I traced our mail server using their GPRS, it stops some where is London! :lol:
I will try to down-grade the Jasjar with the old firmware. It might work :?:
Thanks buddies!
Can the Radio only be downgraded? Or I will have to downgrade the ROM as well?
You can downgrade the radio only, Find the radio you want on the ftp and then upgrade or downgrade just that
Here is what I tried so far..
1) Installing Qtek latest ROM, still didn't work.
2) Downgraded to Radio 1.06.00 and the problem is still there!! :evil:
Looks like I will be selling the JASJAR as soon as the P990i is here! :evil: :evil:
I suspect troubling SIM is UMTS (3G) enabled, AND has poor 3G coverage. JJ sees UMTS and spends its time trying to connect, but can't quite pull it off. I'm battling with this and trawling this board indicates that this is the issue; weak UMTS which you only experience witht he one SIM.
I wonder if anyone can help with a fault on my M3100. So far I've searched this website for answers with no luck. I have Hard Reset the phone, upgraded the Radio, all without any luck.
About 6 days ago my M3100 suddenly stopped being able to make or receive calls. Whenever I try to dial out the call drops out before being established, and if I try to call in to the phone the caller receives a series of beeps.
At first it seems to be a SIM problem, but the Vodaphone SIM is fine in any other phone. If I put my Orange SIM in the phone it just comes up as "No Service".
I'm at the end of the line in what to do and it doesn't seems to make any sense.
Any comments, suggestions, advice or help very much appreciated.
..... Further symptom details:
I can send and receive text message with my Vodaphone SIM installed and access WiFi and GPRS networks. Orange SIM won't connect at all! Both SIMS work fine in a standard phone ! Only clue I can think of here is that the Vodaphone SIM is UMPTS and GSM where the Orange is GSM only. The spare phone I tested them in was GSM only.
Could the GSM part of the M3100 be stuffed ?
I'm stumped for the time being!! It doesn't seem to make any logical sense. Maybe any of you who know the in's and out's of how the device communicates might find some clues in that...
Heeeeelp !
More details..
I've just added a few more details on the symtoms.. maybe the few extra clues might yeild some thoughts from someone !
Have you checked the band selection in Settings > Phone?
Is it possible that the phone could have become blacklisted? How long have you had it? How did you buy it? (This is probably NOT it, since the text still works.)
Have you tried a tweaker to enable HSPDA?
Had the phone for over 12 months so Blacklisted shouldn't be the issue. I've tried all the band selections including Auto but no luck.
Haven't tried the Tweaker... do you have any details on that...
Up until it suddenly stopped working it worked on all networks..
Another possible clue is that I was "Roaming" in France for a month and it was there that I made my last successful call. I have UK SIMS... I have an Australian SIM which I'll try now to see if that makes any difference..
Tried an Australian SIM roaming in the UK ! The service connects on two available networks,Vodaphone and TMobile but not on Orange and O2 (like with the Orange UK SIM). Same fault as the before with the networks it will connect to.
This seems to eliminate the SIM or Network being the fault and isolate the fault to the Device...
probably not the issues, but worth a try?
I live in a very strong 3G + HSPDA ares, but cant make or recieve anycalls tho texts work on T-mobile, i need to have my phone in 2G mode, and calls work fine???
If i leave my house and go a few miles 3G works as it should able to call and recieve etc!
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
I have had very similar problems to this.
Please see my post:
http://forum.xda-developers.com/showthread.php?t=325149
I do think this is some sort of network problem as after I posted the issues in the thread above, I left home and travelled about 6 miles and the signal came back and the phone worked fine.
Today, I have been able to make and receice calls but all of a sudden I got cut off from a call then could not make or receive calls (incoming goes straight to voicemail).
I can however use my Orange SIM without problem and both Vodafone and Orange SIMs work fine in other phones.
stevegardner said:
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
Click to expand...
Click to collapse
im running schaps 3.57a rom and in my Comm Manager, its at the bottom on his 12 button one, where you can turn on/off, wlan, bt, flightmode, direct push etc
stevegardner said:
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
Click to expand...
Click to collapse
You can also go into Settings > Phone > Band.
If the band tab does not appear (to the right of the network tab), then you may need to do a registry tweak.
From the very helpful wiki:
Enable/Disable GSM/UMTS Band Selection
Cingular kindly disables anything useful about the network on the 8525. To enable the Band Selection Tab on your Phone settings page, set the following:
[\HKLM\Software\OEM\PhoneSetting\]
"ShowUMTSBandPage"=dword:00000001
To disable, simply clear the value to 0:
[\HKLM\Software\OEM\PhoneSetting\]
"ShowUMTSBandPage"=dword:00000000
Click to expand...
Click to collapse
Have travelled outside England again this week and... well the phone works fine roaming on my UK Vodaphone SIM. Seems very ODD.. only thing I can put any logic to is a problem with the GSM part of the phone. It's working here in Stockholm on the 3G network no problem.
Anyone advise how I force the phone to be on GSM and 3G so I can test this theory. The BAND settings under SETTINGS>PHONE don't seem to give you this control over how it connects..
Hey i got the same problem anyone solved it yet!
Hi Sunnyb1
Since my last post I returned to England where the phone was useless. No SIM cards would work, some would not register at all but my Vodaphone SIM seemed to register but as before it would not receive calls, nor could I make calls out.
Now I'm in Australia with an Australian SIM card. NO PROBLEMS AT ALL !!
The phone works just fine !!
It's a mystery indeed...
Without any knowledge of the ins & Outs of how a SIM card / Network / and the phone work together it's impossible for me to arrive at any conclusive logic.
Hopefully someone might stand up to the plate and offer some explanation !
Anyone from HTC out there ??????
Steve
stevegardner said:
Hi Sunnyb1
Since my last post I returned to England where the phone was useless. No SIM cards would work, some would not register at all but my Vodaphone SIM seemed to register but as before it would not receive calls, nor could I make calls out.
Now I'm in Australia with an Australian SIM card. NO PROBLEMS AT ALL !!
The phone works just fine !!
It's a mystery indeed...
Without any knowledge of the ins & Outs of how a SIM card / Network / and the phone work together it's impossible for me to arrive at any conclusive logic.
Hopefully someone might stand up to the plate and offer some explanation !
Anyone from HTC out there ??????
Steve
Click to expand...
Click to collapse
I got the phone and it was working perfectly on Orange then i tried unlocking it and ever since it has come up with "NO Service" like you everytime i put a Orange Sim in the phone it does not show up.. but when i put a Vodafone sim it works perfectly i tried reflashing the radio's many times
I unlocked this particular phone 6months before this problem showed up so I don't think the Unlock on it's own is the cause. What's particularly baffling is that a SIM may not work with the phone in one country.. but in another it works fine.
..... another country that is !
Hey Steve i have found out what the problem is after hours of research
I found this of another website
Orange & O2:
If you place an active orange or
O2 sim into a blacklisted handset you
phone will not show any signal strength
at all! If the handset is a Nokia then a
"SIM card registration failed" message
will also be displayed. If your handset is an
Ericsson then an "Invalid Mobile" message
will be displayed. For most other manufacturers
the handset will simply show no signal!
Vodafone & T-Mobile
If you place an active Vodafone or T-Mobile sim into a blacklisted handset, the phone will appear to function perfectly UNTIL you try to make an outgoing call. When you try to call out from the handset you will hear a sequence of beeps and then the call will be dropped!!
........
This means the handset you got is stolen or someone has blacklisted it ... i got mine of EBAY! and reading that i figured that it is stolen
It wont work in the UK but it will work everywhere else in the world
Mmmm... that's interesting Sunnyb1. If my phone is blacklisted then happened in JULY this year which was 8 months after I bought the phone. I bought the phone legit .
Can anyone advise what the "Blacklisting" process is.. I assume its done by using the IMEI number.
Who is the rightful owner of a handset and can any phone be blacklisted by anyone, and possibly by mistake ?
Would unlocking the phone from Orange cause a phone to be blacklisted ??
How can you "Un-blacklist" a phone.
Answered my own question here......
This website seems to have the answers
http://www.unlockme.co.uk/blacklist.html
OK... still on this thread. Can anyone advise how you find out which network in the UK has blocked your an IMEI number. I gather any of the UK networks can block any IMEI and it's not unknown for errors to be made. But only the network that blocks the IMEI can Unblock it.
Thought I'd post this before waiting forever for some call centre dimwit to give me the runaround.
Thanks...
Has anyone tried a rebel/ turbo sim in the X10?
Does it work???
Does it work???????????????
pope4711 said:
Does it work???????????????
Click to expand...
Click to collapse
I dont know. I have just bought one. It was only £4.95 from ebay.
Will let you know if it works.
For some reson though I have got a feeling nothing works
I have gonr through lots of forums and I am yet to find someone in the UK who says they have successfully unlocked their phones....
Hi, tried a rebel sim card II, it does work but not 100%. You can recieve n make calls fine on 2G but when you want to browse using network data on 3G at times you can't recieve calls.
If you want to use another network on your X10 your better using a code from eBay or unlocking.com
dirtysnypa said:
Hi, tried a rebel sim card II, it does work but not 100%. You can recieve n make calls fine on 2G but when you want to browse using network data on 3G at times you can't recieve calls.
If you want to use another network on your X10 your better using a code from eBay or unlocking.com
Click to expand...
Click to collapse
Well to be honest, I only really make calls and txt. I never use internet or apps. This phone is perhaps a waste on me....The only reason i got it is for the camera as it will be an upgrade from my SE C905 which as a good cam!
Prob should have got the Satio.....