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I just opened the box for my SX56 and plugged it into the wall to charge it and it makes a horrible chirping sound. And, every time I use the stylus it makes the same sound. It makes the same noise when I'm trying to hear the different ringtones and drowns out the sound of the ringtones. I can still hear them barely in the background behind the chirp.
PLEASE someone help me. I really don't want to send the device back to Siemens as I've also already downloaded the Special Edition ROM V1.2
Confirming it was making this horrible chirping sound before you did the Special Edition ROM V1.2 upgrade?
If so it sounds like a defective unit to me!
If not try doing a hard reset and see if that will clear it up.
HTH
It was making it from the minute I powered it up. Even before the upgrade. If it is a defective unit, will the manufacturer give me a hard time about returning it with the upgraded Special Edition ROM?
shmi said:
It was making it from the minute I powered it up. Even before the upgrade. If it is a defective unit, will the manufacturer give me a hard time about returning it with the upgraded Special Edition ROM?
Click to expand...
Click to collapse
Maybe, but just re-install the original ROM.
If you didn't make a backup you can download it from here:
http://www.my-siemens.com/com.apert.../da/us/mw/mc/mc/ruuv1.11_cea.20.17wwe_aws.exe
HTH
That chirping sound reminds me of when I wired up a tomtom gps power lead so I could use it on an xda, when I put the charger in the socket it started howling and chirping really loud which also affected the sound, this is a long shot but look at the base of your pda and check the pins where the charger go's in, you might have a short there, having said that it needs to go back to whence it came for exchange. Whatever made you update the bios when it was making that noise? Did you think it might effect a cure?
Cruisin-thru,
you might ask that.....
1. I didn't know what was a normal sound or not since I had no experience with this PDA phone before.
2. I did read on the Siemens web site that there had been some sound issues with this phone. Their tech support suggested that updated drivers/ROM would be helpful and may sove the problem.
3. I didn't really have a choice.......
Qman,
I tried to reload the original ROM from the link you provided but I keep getting an error 012: something about being incompatible versions. Any idea what I should do next?
Shmi
shmi said:
Qman,
I tried to reload the original ROM from the link you provided but I keep
getting an error 012: something about being incompatible versions. Any idea what I should do next?
Shmi
Click to expand...
Click to collapse
You need to download and run AdaptROM.
AdaptROM can be found at:
http://xda-developers.com/adaptROM/
Place AdaptROM.exe in the C:/Programs Files/SX56 upgrade
utility folder.
Now go to DOS and run AdaptROM.exe from the C:/Programs Files/SX56 upgrade utility folder.
Now try upgrading again by running the upgrade.exe from the C:/Programs Files/SX56 upgrade utility folder.
HTH
Qman,
you were right on the money. I ran AdaptRom and then the upgrade and it worked perfectly. THANK YOU!!!
I sent the XDA off to Siemens today to fix the chirping problem. Kinda sucks that I only got it on Wednesday and I had to send it away already. Hopefully, they can fix the problem quickly.
Since I ran the Special Editiion ROM and it unlocked my phone, will it stay unlocked even after they fix whatever the problem with the sound is? Do I have to run it again? I tried to run XDAunlock.exe first but it didn't work - error getting unlock code.
Shmi
shmi said:
Qman,
you were right on the money. I ran AdaptRom and then the upgrade and it worked perfectly. THANK YOU!!!
I sent the XDA off to Siemens today to fix the chirping problem. Kinda sucks that I only got it on Wednesday and I had to send it away already. Hopefully, they can fix the problem quickly.
Since I ran the Special Edition ROM and it unlocked my phone, will it stay unlocked even after they fix whatever the problem with the sound is? Do I have to run it again? I tried to run XDAunlock.exe first but it didn't work - error getting unlock code.
Shmi
Click to expand...
Click to collapse
Glad to here it worked, most likely they will just exchange you phone so you'll have to run the Special Edition ROM again on the new phone.
HTH
I'll let you know when I get it back.
Thanx again.
Shmi
chirping sound
Now the Siemens service center in Minnesota tells me that the touch screen is cracked and it's not a warranty item even tho the phone is less than a week old and I only had it in my possesion for less than 48 hours.
I wish I had never ordered the d____ thing!!
shmi
What! :shock:
How did the screen get cracked?
hi,
Hmm, if it was defective when u got it, you have the right to a replacement or a refund. There should never have been a need to send it to siemens for repair. You could try to throw that at them, and ask them why ultimately your being penalised for a defective device which they sold you.
I would suspect that the screen was broken in transit.
You have a couple of choices:
1) ***** at siemens and when you get to a dead end do a chargeback on your credit card. You MUST give the seller a chance to fix things before your CC company will let u do that. (assuming you used a credit card to buy it) - Tell you CC company it was broken when u got it, and they are giving you rubbish about waranties not covering it.
2) Find out exactly what damage (they claim?) the device has and check if you have any insurance with the courier you used to transport it.
3) get them to fix the sound issue and pay for the display to be fixed, or just live with it (if it can still be used)
Usually argueing with these companies is based more on the person you get rather than what you say! Always remain calm and keep asking them questions on what they expect you to do. No one likes being badgered with questions!
If all else fails write a letter to their complaints department.. i usually copy in their PR department too and sign it from my company. (or use a friends).
Good luck!
Toxic
cracked display
I sent the phone to them via Fedex overnight with tons of bubble wrap and a padded envelope!
I called the yahoo.com store, where it was purchased, and they are trying to pass the buck to siemens. I called siemens again and talked to a supervisor who was adamant that it was yahoo or Fedex's problem. I discreetly threatened to pull a deal that I am involved with at work for a $6,000,000 purchased of siemens medical equipment by xmas. They gave me the name of their director of wireless products and I sent him an email. Haven't heard back from him yet - lives in San Diego. I also told them that I would complain to Eric Reinhardt, CEO of Siemens Medical systems and someone I had dinner with about 2 weeks ago! THey suggested that I ask him to call Jim Fletcher, head of wireless.
Does it not seem ridiculous that they are giving me such a hard time over a $600 item when we are in the process of buying something worth more than 10000 times that!!! What does that say about the company and its support?
lol
tbh thats typical behaviour from many companies i deal with, even when indeed we are buying large qty's from them!
If you go through the normal customomer support/returns they really couldn't care less. When you get to someone who may actually care if they get the contract or not then its a completely different story.
As for passing the buck this is your real position:
You could have returned it to the yahoo store for a replacement. And it doesnt matter much what they say is true, they HAVE to replace it or refund the money. Now that they are aware that u reshiped it, and its been damanged (suposedly) you may have a problem. If they dont know about the damage its irrelevant that you sent it to siemens. It was STILL damaged when u got it.
Waranty should only come into play if it was broken AFTER you got it. Usually if it breaks within the first 2 weeks you can confidently argue that it may have 'apeared' to work, but obviously there was a fault somewhere which didnt become noticable right away.
Of course its completely up to you if u want to send it in for a waranty repair even tho it was broken when u got it, BUT you don't forfeit anything unless siemens have actually opened it or tried to repair it. You could probably get siemens to at least tell u that it was problably broken from the outset anyway.
If you do speak to siemens again, DO NOT conceed that it was probably damaged in transit. In fact tell them u packaged it so well, even more securely than how it was shipped to you in the original packaging. Also that you payed to have it couriered out of your own pocket.
basically ***** ***** *****, and don't threat too much or mention your 'big qty purchase' more than once.. if questioned on it say 'Well thats obviously a mute point with the service i'm getting here!'
I almost wish i could make the phone call for you, i love messing with these idiots when they try to play u for a fool.
Toxic
toxic,
I'm taking your advice and have made several phone calls today. The Siemens service center informed me today that they haven't even looked at the phone yet because they made a claim with Fedex and so Fedex now has my phone. Supposedly, they are determining whether they are going to pay for repairs or nor.
Anyway, I contacted someone pretty high up in Siemens Medical and they said that they would contact Jim Fletcher, top dog in Siemens wireless, and see if they can't replace my phone for me. Wish me luck.
Shmi
Warning about the lying sneaks at the Siemens repair center
Qman and toxic,
remember when I said that the Siemens repair center (independent contractor and not Siemens employees) told me that the phone arrived with a crack? Well, they lied. They also lied to Siemens, Inc. about having fixed my phone.
They sent me the phone back as a "refused package" after they had it for more than 24 hours and after they had opened it. How Fedex could accept that back as refused is beyond me.
What actually happened is the monkey at their center that was opening the package with a box cutter, GOUGED the touch screen. We just examined the phone after taking it out of the padded envelope, loose, with no additional packaging, the way they sent it back. They didn't send any of the original packaging or bubble wrap or anything.
I called them about that and they said that that was the way it arrived but that the package had been unopened. You know they were lying because it's clearly a gouge caused by a box cutter when tyring to remove the 3" of bubble wrap and tape that had surrounded the phone. It's even discontinuous, like they put pressure and lightened up and applied pressure again. I wish I could post a picture on here for you but I don't know how. If you PM me, I'll send you a picture.
Anyway, they continued to lie about it and not take responsibility. They want me to file a claim with Fedex. So I called and *****ed until I got a supervisor at Siemens support and he "escalated" the problem until he got approval from Jim Fletcher to replace my phone.
So, now I'm waiting for my new phone to arrive.
Can you believe the audacity of that Maggie woman at the repair center? She is an expert liar. Anyway, I told Siemens about that whole interaction and that they should find some honest people to service their phones. The supervisor said that someone is going to be contacting the Repair Center and addressing the issue with them.
I'll let you know when my new phone arrives. Since it's coming directly from Siemens, I wonder if it'll be unlocked or not.........
shmi
Damn that was a sad story but it had a good ending!
Glad to hear it worked/turned out ok. Thats another reason why I got the T-Mobile Pocket PC Phone Edition, AT&T and Siemens suck!
lol thats really rediculous...
well at least your getting a new phone, which is great!
This is exactly the kind of bad advertising they should actually care about.
Let us know when it arives.. i need some closure lol
toxic.
I am currently venting a lot of steam...
Today during the installation of a large machine at work, I left my TyTN on top of it whilst some contractors moved the 3 tonne equipment. Someone then put something heavy on top of my shiny new TyTN and next thing I know.... Screen smashed :shock:
Needless to say, I was speechless, and still am mortified.
Anyway, After coming to terms with the fact that no fancy reg hack or rom update is going to repair the screen, I realised that I am going to have to somehow have it repaired.
In essence, the LCD is not fractured. It appears that it is a glass cover over the LCD, but below the touchscreen sensor layer. I can't use the touchscreen over the smashed part but the LCD seems to be absolutely fine.
At some point, I'm going to need to send it off to somewhere for repair, but I don't yet know where to. Does anyone have any experience with physical repairs / costs / delay times of this nature?
It is my guess, that there are not many service centres in France where I live for HTC but maybe someone knows of an easy way out of this appalling mess?
Incidentally, I'm /trying/ to make an insurance claim through the customer, but they are so far unhelpful.
€850.... pah.... Gutted....
Rant turned into Repair centre test....
OK, so I've calmed down a bit now... and have decided to turn this into a repair centre test - just in case anyone is remotely interested in my woe - or indeed the performance of french HTC repair centres
I sent an email using the form on the HTC support website this evening telling them of my problem and asking about the best / fastest way to get the phone repaired.
I am located near Grenoble in France so we shall see just how well this proceeds - and how much cash I have to throw at it.
If anyone thinks that this is a waste of thread.. then let me know and i'll not post any updates
I sincerely hope no-one else damages their TyTN.... it hurts!
I think many will like to know about your updates.. and good to have a thread to 'point' to whenever someone has the same problem. LCD replacement is a common problems.. so common that they are selling LCD spares on eBay.
Ah thanks for that.
Anyway - just to report.. no reply email so far from HTC.
Re: Rant turned into Repair centre test....
rmorby said:
If anyone thinks that this is a waste of thread.. then let me know and i'll not post any updates
Click to expand...
Click to collapse
But on the contrary, I am very much interested in your future reports about HTC repairs. And of course I wish you luck!
Cheers
Daniel
Good luck with a reply rmorby.
I dropped my TyTN last Friday (8th September) and emailed the HTC service centre in the UK via the website on the Saturday. Today, one week later I am still waiting for a reply!
I rang the UK service centre on Wednesday (13th September) as I had not had a reply and was told that the IMEI number for my device was for a Dutch handset. I was told that I would therefore have to speak to Danguard in Germany to get it fixed! The operator went on to say that the Danguard phone lines we down and that I would have to email them!
That I did, on Wednesday, but am still waiting for a reply from them too! I rang Danguard in Germay on Friday - only to get a permanently engaged tone!
Come on HTC - what is going on with your support!!! :twisted:
I'm much luckier. I had a problem with mine and had the UK service center to have it fixed. Mine is UK and under warantee. On average, it takes less than a week for them to fix and return. Although I have to send it back twice. That's, first, it was a dead speaker. Then, after I got the unit back, the there are something wrong with it that the in speaker mode, the unit gets very hot and drain battery like mad (e.g draining battery while in AC mode). After the 2nd time, it works like charm.
Well Christos, I sympathise greatly. I haven't had a reply yet from them either. I'm in France, and bought the device in France, but I guess no-one's on email at HTC. I'm going to be giving them a call on Monday to see if I can progress this. It's really frustrating not being able to use the touchscreen and having a dirty big crack over the LCD.... I think this is going to be expensive...
At least, like Hanmin said, if it just takes a week to sort out when they finally get going, then that's not too bad.
unbelievable.... I'm just stunned
Well, I haven't added to this for several reasons... Firstly, I'm on nights for a while and secondly... I've had very little news.
Since the 13th September I have had an insurance claim in for this. This is insurance from the shop I bought the phone from (FNAC) and I have sent the telephone to them for evaluation etc.
To cut a long story short, they periodically sent me automated emails saying that they were progressing it etc. They also appear to be using a QTEK repair centre because they called it a QTEK 9600 instead of an HTC-TyTN, so I hope that they really are the same.
Then - NOTHING.
So I phoned them, and they said that they sent the phone back to me on the 26th October - using a postal service that takes 2 days. I haven't received anything. They gave me a dodgy tracking number which didn't work and when I asked them for a good one, it's going to take 48 hours to find it.
I'm just a little bit frustrated. I want my TyTN back now - and I have no idea where it is!
I think they lost it!!!
Wahoo so sad...
Any good news????
Hope so for you.
I will just smash the shop! Get arrested! Get out and guess what!
Smash it AGAIN!
I can`t belive this disrespect for costumers!
Maybe becose I live in Japan and here the costumer STILL the KING..hope it last forever!
Mainly this is to vent what just transpired over the course of 30 minutes I can't ever get back.
Background:
I dropped my 8525 the other night, and the glass over the LCD cracked, not the actual display but most likely the touch screen. Phone still works, but the touchpad wigs out and I have to use the one handed method mostly.
Issue:
I call Cingular for repair - fully expecting them to deny warranty for a cracked screen. I get transferred to the data device people after hollering at someone across the Atlantic because they couldn't hear me (or understand my NY accent..?).
Now on with the data division, he confirms they say the cracked screen is not covered and give me 3 choices. Buy a new phone for $425, get it repaired or buy a different phone. I said repair naturally and he now transfers me to HTC.
5 minutes of silence
Finally connected to HTC - sounds like the person is in a boiler room somewhere down south (popping, hissing, background noise) - she cannot hear me.
I yell at my phone describing what I need to do - she tells me that the repair will cost $167.00.
I try to get more information, and gave up because of the horrible connection so I hung up.
Now - the obvious, looks like I am buying a screen to repair this myself. Not the first time I have to make a repair - but I feel like I lost mental capacity dealing with customer service.
Seems as if CS gets worse and worse as time goes on. Thankfully I am not a rude person - couldn't imagine how that would've transpired.
Off to search for part numbers.
teknics said:
Seems as if CS gets worse and worse as time goes on. Thankfully I am not a rude person - couldn't imagine how that would've transpired.
Click to expand...
Click to collapse
Welcome to the world of HTC, which should stand for "Honesty & Trust-Crippled" or something like that. They're obviously very good as a contract manufacturer, but they know absolutely squat about providing effective 21st Century-level customer support! Of course, the wireless carriers aren't much better!
John
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
I think you will struggle to get it replaced under warranty with a fat scratch, even if it didn't work at all, let alone a few issues that are (apparently) solved by updates.
Do you have any cctv at work? I'd be spitting mad and hunting for the culprit!
there is cctv but not in my department, and lots of people come in and out,
worst case scenario if o2 won't accept it back as faulty they'll just send it back as it is,
and if i'm lucky i'll get a replacement?
just been giving the screen a rub with some t cut and it seems to be helping with most of the scratch, there is just a 5 mm part that is deeper than the rest, do you think that would affect an exchange?
Maybe, you`ve got nothing to lose.....
Gotta be worth a try. Chances are they're only going to flash a new rom and ship it back anyway. Course, if you have insurance it COULD go missing....
insurance is what my work mate said, any recomendations for someone cheap but with full cover?
Just for the record, the random letters on typing and stuck messages thing probably won't be enough to get you a new device. These flaws are all over the place. HTC will tell you the 1.66 rom will solve those problems. And the 'not quite aligned screen' is also a thing that pops up here on a regular basis.
Hope you succeed.
Hello guys, sorry for hijacking this thread, but I have a very similar problem except without the scratched screen. The details are over here:
http://forum.xda-developers.com/showthread.php?t=627374
Basically, I sent it to HTC and it came back much worse than it was when I sent it to them. What can I do now? Send it back to HTC again or would O2 be better? Is there a way I can get a new phone?
Thx.
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
Awesome, thanks elyl .
My phone isn't scratched in the first place. Hope it works out for the original poster too.
elyl said:
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
Click to expand...
Click to collapse
what department at o2 did you use to get a courier exchange , what did you ask for and what problem did your phone have so that they exchanged it, cheers
sometimes the couriers themselves check out the goods if you are returning faulty handsets that have supposedly have no physical damage. ive had this happen to me a few times with my business units.
i would send it back to O2 anyway... if you have only had the handset for five days, explain that the screen is not "perfect". Its all about how you word it on the return form. Put down your other issues also.
This way when the courier turns up with your new handset and checks the goods and the return form (IF he has one) he will have no choice but to oblige.
stemoneymonkey said:
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
Click to expand...
Click to collapse
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
azahoth said:
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
Click to expand...
Click to collapse
hmmmmm....
shady
but lol
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
novaci said:
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
Click to expand...
Click to collapse
no... you are not the only one who finds unscrupulous antics extremely irritating.
however,... some of the stories i hear are so ridiculous that all you can do is laugh.
the irony of it is, that when i ordered the phone it went through ok and the money came off my card, then i got a text a few hours after the order, saying they were out of stock, i rang a few days later to see when they expected fresh stock and the girl i spoke to re ordered it for me, 2 days later 2 phones arrived at my house delivered as one shipment, i could have sold one phone but being honest i rang o2 and explained they'd made a mistake, i sent one phone back the next morning,
my phone also has the landscape/portrait problems in internet explorer and calender apps, where if i open in portrait and switch to landscape the screen flicks back and forth fast until i pull the battery, i planned to send it for an exchange anyway as my mate who has one at work has none of my phones problems, its just my luck it got scratched
so yesterday to my surprise i go to get my beautiful phone in my car to find out (i was outside) that i had dust under my screen now i treat my phone like a baby and i never pocket it or anything so was like what the hell. SO i called the store i bought it from they can't exchange because no more phones for three weeks, so i call customer care same story so they notate my account to be the first to get one when it comes in but i got SO LUCKY one of the stores down down had two left thats it, the corporate office called and told them to hold it for me, well i get there and they almost didn't do it because they didn't feel like it was there fault i understood but didn't care the had to, so i harassed them till they did and i got a new one thank God so to conclude i dont want to freak anyone out but check your screens
Thanks for the warning.
It totally would've freaked me out.
Im sure it wasn't there fault, but it's more like their out of stock and didn't want to hold the last one for replacement when they could've easily sold it to a person next in line.
You got real lucky They're that they held one for you.