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Finally I have a proper error with Active sync, and it's been going on for a couple of days now. No matter what I do it's screwed!
Problem is that when trying to sync with my home or work PC's, my JasJar freezes once the contacts have gone across - only a soft reset does anything, so obviously the rest of my syncing can't be done...
If I untick "Contacts" then the other information - Calendar, Files, Tasks, Notes, Favourites - sync perfectly.
Ok, I've tried all of the following to fix this:
a) Soft Resets
b) Removing all Partnerships from both PC's and JasJar
c) Hard Resets
d) Re-flashing the ROM
e) Completely uninstalling Activesync and reinstalling 4.1 on both PC's (including removing all registry settings, profiles, rapi.dll, etc)
f) Removing pim.vol to force a new one to be created
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Having done all that I have now moved all of my Outlook "Contacts" into another Outlook folder (called - rather unimaginatively - "Contacts 2"). I have connected via a clean Activesync install which has successfully synced all Outlook information (including my empty contacts folder).
I have then started copying each contact back into my original "Contacts" folder one by one...After copying a single contact, Activesync kicks in and synchronises with my JasJar. All good so far, second contact syncs correctly, third, fourth, etc. Then after copying in the 24th contact I get the following error message:
"Synchronisation could not be completed. Try again later.
Support code:80070008"
My question is...What the hell does that mean!? Neither Google, nor microsoft.com have come up with anything helpful on this subject, so does anyone here have any bright ideas, or maybe suggestions on a different approach I could take to sort this problem out, short of formatting my hard drives!?!
get the latest activesync 4.1 maybe??
sorry didn,t read the post good 8)
Hey Sub69,
This is definately a funny error and one which I think might only be solved with a ROM update, not the same ROM you have but a new one of a different version.
It appears you are the only one with such a problem as there are no others mentioning anything so strange. The fact you can sync some items shows it's not a connection issue. But to be sure check that you have followed this http://www.microsoft.com/windowsmobile/help/activesync/default.mspx and have all PORTS open?
Also you hint at 'e' that you have 2 PC's? Is this corrent and if so what are the OS's on them? And when you get to the 24th contact does it fail no matter who the 24th contact is?
Gavin.
sub69 said:
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Click to expand...
Click to collapse
From your description, it sounds like corruption in the contacts records.
1) By "rebuilding", are you saying that you created a totally new .PST file, before importing data from the .csv file?
2) Did you also check (and repair) the .PST with ScanPST.exe. Typically you'll find it in the path:
"C:\Program Files\Common Files\System\MSMAPI\1033\"
last part will change depending upon the language.
3) As GavinN said, would be interested in knowing if your 24th contact is always the same one, and what happens if you manually create the 24th contact rather than copying it.
4) what happens if you export just the contacts and then import those into a new profile (new .PST file). Can somebody else correctly import and sync with those contacts?
Well, I tried the whole process again, and it allowed me to gt past the 24th contact, so it's not specifically a problem with that contact. In fact, if I reset my device, delete all partnerships, and connect again, it will sync those contacts straight away with no problems. I can then start copying the next lot, one by one, from "Contacts 2" to Contacts, and it'll sync them to my Jasjar, before giving the same error down near the 50th contact. I can then do the same thing again, etc, etc. So I now actually have all of my contacts on my phone. Not the most elegant of solutions, and there's clearly something quite wrong, but it'll do for the weekend, until I can be bothered to figure out something more permanent.
I have a second problem now, in that my Calendar items keep disappearing from my JasJar for no apparent reason. They sync fine, as I mentioned earlier, but if I leave Activesync connected, it kicks in about five minutes after the initial sync, and removes all calendar items, whether they have been entered on the PC or the device. This is clearly getting ridiculous! I'm going to have to put a bit of time and thought into this, but it'll probably have to wait until Monday, otherwise I'll be in trouble with the wife for wasting a weekend!
BTW, I did scan the .pst, when that didn't work I created a new one. Extracting the contacts to .csv and importing them alone into a new .pst before syncing gives the same error. I am now using the latest version of ActiveSync 4.1, although I was previously using AS 4.0 when this problem started. And I'm 99.9% certain that I completely removed absolutely everything AS related in between the two versions.
I think my next plan is going to have to be to completely erase all data, and input it all manually into a fresh .pst. Can't see why this would be any different from importing it from a .csv, but I'm rapidly running out of ideas. The most annoying thing is that this randomly happened in the only week since owning my JasJar where I haven't installed or uninstalled ANY software, changed a setting, or anything! Just as it was all pretty much perfect, look what goes and happens!
Ok, I now feel like a complete idiot, but at least I know what the problem was.
Smartfilter 1.3 is a fantastic piece of software, but it appears that if you keep it running in the background while trying to sync, then your sync won't work (obviously something to do with the way that it loads the contacts)
I could have sworn this was one of the first things I'd tried when I started having this problem, but obviously not...
In case anyone else comes across this problem, here's your answer...At least now you won't have to reset and reflash your device a hundred million times, and destroy / rebuild Outlook and ActiveSync like I did
I'm using smartfilter 1.3 & didn't face that problem while syncing, but mine is Dopod 900. Maybe because of different ROM... just guessing...
I take it back.....I spoke too soon. It synced once, now it's doing the same thing again. :evil:
Aaaaaaaaaaargh! I've even flashed the latest O2 ROM to my JasJar out of desperation, and it's still doing the same thing! This would be funny if it wasn't so frustrating. It was all working perfectly until last week...Why me!?
I've had the same problem once i think. I dont remember what I did that time to get the same error code you posted though. But I restarted my pc and I was able to sync again. I hope i wont face that same problem again... Goodluck...hope you can sync soon...
Well, I can now sync...I'm still having the same problem when there are a few changes (~25+) to sync accross in one go, but if I kill all running processes with "pocket task manager" and remove all plugins from my today screen, it works flawlessly.
So, it's still not back to normal, but it'll do for now...
Just to wrap this up:
I exported my e-mail to a new pst file, and everything else to .csv,
Opened the csv's in Excel to get rid of any extraneous data,
Started again with a blank pst file on my Win2K machine and imported everything to it,
Synced everything to my JasJar,
Started again with a blank pst file on my WinXP machine,
Synced everything from my JasJar to my XP machine,
All ok now.
Edit: Wow, this is an old post! People are still having very similar problems in the Kaiser forum though, and the solution is still the same. So just wanted to say, if you searched and found this as an answer, don't discount it just because of the age!
i know this is old but i had the same problem, i fixed the problem by doing the following steps
START -> SETTINGS -> SYSTEM -> MEMORY -> RUNNING PROGRAMS -> STOP ALL
did active sync again and it worked fine.
my device is an IMATE Kjam, running the MR CLEAN ROM, 2.3 i think,
hope this helps someone.
Cheers
Connecting to Activesync but not able to Sync
Hi,
I am having a strange problem with Active Sync.
When I plug in my mobile with USB and use active sync. it does not synchornise.
I have tried all the options liek chaning schedule, changing the settings and diabling advanced network functionality still I am not able to make the diamond synchronise.
Finally, I download the active sync. 4.5 even then my problem remains the same.
It always shows the message "connected" and fails to synchronise.
Second, i tried copying music files to my diamond and it did not ask for any conversion to mobile format which was not the case before
thanks for any help..
Edit/Delete Message
Hello,
I'm having a problem syncing my contacts and such. I get an error message stating that I have to install Outlook and retry. I have searched both pcs and they both have outlook on them. Any I deas? I'm using Tomal 8.2 ROM and a work box with XP PRO.
Thanks in Advance.
I appreciate the replies and I will try them out when I get back to shore and will report them here.
Guys,
I've setup a partnership between my PC and Exec, when running syncronise though its not placing ALL of my Outlook contacts into my PocketPC, certain contacts (nothing special) just aren't put onto the phone.
Whats going on?
Also, I want to upgrade my roms etc, am I right in assuming that I will simply lose all programs/settings etc by doing this, and can only realistically restore my contacts afterwards via ActiveSync?
Yes you are correct, if you upgrade your ROM you start again from scratch, I had the same problem getting contacts back to my phone after upgrading, just wouldn't happen. Done a reboot on my laptop and then SYNC'ed the phone and all the contacts went in no problem.
It's a pain doing an upgrade but it does give you the chance to clear stuff out and get the phone performing better just a learning curve...
Many thanks, so once I've re-rommed I simply run Activesync, and it'll automatically put my Outlook Contacts onto my phone?
Guess I've then got to reinstall TomTom etc?
Also, with so many Roms on offer, which should I upgrade to? I've got an O2 XDA, for some reason the O2's Rom downloads pages seem to have disappeared? But if I can use a different manufacturers Rom, which one ought I to go with?
Appreciate your help!
Cheers, Ash
Hi Ashley!
Funny you mention this EXACT same scenario just a couple weeks after I posted about it here too !
No one really knows the answer to this so far and I understand how infuriating it is!
I had have a number of devices. My main machine was an Xda2i. Using Active Stink 3.8 all worked fine. Got myself an Exec, and upgraded AS to 4.1 (4.2 I think is still a beta) and when syncing, it says 88 contacts, does the sync, does the beeps and only 24 or so actually show up in my exec. No amount of 'show all' and 'all contacts' etc makes a difference.
Now if I sync on 4.1 with my Bro's Xda2s - all contacts appear. I tried on the Xda2i (currently a friend has it) and it updates fine.
I can only think there is some sort of conflict between Contacts in Outlook 2003, Active Stink 4.1 and Windows Mobile 5 ( I borrows a friends brand spanking new Xda Mini S and that did the same).
The only workaround I can conclude is for me to manually re-enter each contact in Outlook after deleting the original record whilst connected to my laptop. Then the newly input contact will show up. However, I've not had time to test this with each contact nor over a period of time.
My next test will be to install a fresh copy of outlook on a fresh install of Win XP pro on the spare hard drive for my laptop. If that 'works' then maybe it's a slightly corrupted Outlook data file - this is what I suspect it is the most.
Annoying...
Cheers for now! Dennis! West London UK!!
Well, infact I went ahead last night with the O2 Rom Upgrade, everything went through fine - after doing so I ran ActiveSync and it prompted me to reform the partnership, I did so and it continued to Sync,
After I checked my contacts and like magic, all my Outlook Contacts were back onto the XDA!! I'm amazed!!!
As for TomTom, all settings/favourtes etc were retained, it seems they're stored in the same directory as the map files...hence on my SD card!!
Beautiful!
The thing still runs a bit stupidly slowly, so frustrating!! When will someone product an app for the Exec thats sole purpose is to run all the reg hacks that ACTUALLY make any difference!
Hi,
I hope someone else had had this problem and might have a solution for me.
My Scenario:
I have the 8525 (WM5.2), my wife a MPx220 (WM2003 2nd).
For the past 3 months all has been running great.
Today, when I synced my 8525, about 25% of my contacts disappeared from my 8525. They are still showing on my MPx220 and in Outlook 2003??
I have not changed, installed anything new in the past few days.
What could be the problem?
Thanks in advance,
Alan
Questions:
Were any "notes" added to some of contact entries?
Do you have a high number of contacts > 400?
Have you tried re-creating the partnership?
Mike
Hi,
Yes, "Some" of the contact not syncing have note, but not all of them.
I have about 650 contacts.
I have backed up my outlook contacts, removed them, synced to have a clean database, deleted and recreated the patnership, restored contacts and then re-synced - still the same, works with my WM 2003 devices and not my WM 5.
Also, this has been running fine for the last 3 months??? What has changed.
Thanks,
Alan.
aw000002 said:
Hi,
I hope someone else had had this problem and might have a solution for me.
My Scenario:
I have the 8525 (WM5.2), my wife a MPx220 (WM2003 2nd).
For the past 3 months all has been running great.
Today, when I synced my 8525, about 25% of my contacts disappeared from my 8525. They are still showing on my MPx220 and in Outlook 2003??
I have not changed, installed anything new in the past few days.
What could be the problem?
Thanks in advance,
Alan
Click to expand...
Click to collapse
Hard to say, are you using default appz for calendar and contacts?
Yes, all default.
aw000002 said:
Hi,
Yes, "Some" of the contact not syncing have note, but not all of them.
I have about 650 contacts.
I have backed up my outlook contacts, removed them, synced to have a clean database, deleted and recreated the patnership, restored contacts and then re-synced - still the same, works with my WM 2003 devices and not my WM 5.
Also, this has been running fine for the last 3 months??? What has changed.
Thanks,
Alan.
Click to expand...
Click to collapse
I can't say why something has changed just recently but I had a reason for asking about notes and that was:
http://forum.xda-developers.com/showthread.php?t=259091&highlight=syncing+contacts
Mike
Thanks, I will try that a bit later and see what happens.
I use Chapura Pocket Mirror.
http://www.chapura.com/pmp_wm.php
I am syncing 600+ contacts in 8 subfolders including public contacts on my exchange server. It does other things like multiple calendars. I couldn't live without it.
Cons: $$ and no OTA.
Thank you all at xda-developers!
It appears the post with the link to:
http://forum.xda-developers.com/showthread.php?t=259091&highlight=syncing+contacts
solved the problem. It appears my Office/Outlook installation was "broken".
I have uninstalled office, and re-installed it and after importing all the contacts, everything seems to be working fine.
Thanks again.
Alan.
I imported my used activesync with my google (gmail) account to sync up my contacts, calendar and email. The contacts all came through but were showing up as last name, first name. I wanted them to show up as first name, last name so I started looking around. I found the "app" contact changer mentioned on here and then grabbed it off XDA. It went through and said it changed my contacts. I found that they were all changed properly. After time though, not sure if it just when the phones dies or reboots, some of the contacts change back to last name, first again. It seems random which contacts are reverting, but all of the "facebook linked" contacts reverted plus some more random ones. I can go in and run contact changer again, or go in and manually change them but this seems to make the contact changer app useless if I have to run it all the time.
Any thoughts on what is causing this problem? From what I can tell the contacts in my Google contacts list are named properly, with the first name and last name in the proper field.
I am running T-mobile stock rom, and have not ever synced up with outlook on the PC (just using gmail via server on activesync).
Thanks for any help.
UPDATE: I just ran contact changer and then rebooted my phone (actually popped battery out) and the contacts did not revert. I then ran a sync via activesync and the contacts reverted. :-(
even though the way they are displayed is correct the system still manages them last-first, so if you create a new one after running the cab it will default to last first unless you specify differently in the drop down.this may be why they change when you sync fb.
it also helps (if you are using outlook on the pc) to have outlooks defaults changed to first-last.
Thanks for the tip. I am trying to avoid hooking up to the PC with outlook but I may end up having to. The contacts that are reverting are not new ones. Also it is not only the FB contacts that are reverting back, there are some other random ones that are doing it as well. Very strange. I am guessing it is just a normal WM quirk that I will have to find a workaround.
NickPDX said:
Thanks for the tip. I am trying to avoid hooking up to the PC with outlook but I may end up having to. The contacts that are reverting are not new ones. Also it is not only the FB contacts that are reverting back, there are some other random ones that are doing it as well. Very strange. I am guessing it is just a normal WM quirk that I will have to find a workaround.
Click to expand...
Click to collapse
if you do have access to outlook on a pc, i can HIGHLY recommend it as your main method of contact/calendar backup/restore.
I've been using it as my phone backup for years, and it cuts both ways, , , pc goes down? all your outlook contacts gone? no worries! theyre on your phone! Phone goes down? no worris, theyre on the pc!. hehe.
plus with outlook it saves every single field, so your facebook links and favourite poeple is saved, (yes i know that also happens on myphone and whatever, but how often are those services down? )
HTC sync suddenly started creating duplicates in the phone calendar (there were no duplicates in Outlook). So, I deleted the Calendar Storage on the phone, planning to resynchronize the calendar from Outlook.
But, now, HTC Sync suddenly won't synchronize any of my events, the calendar on the phone is completely empty. It says that it's synchronizing, but it just doesn't. WHAT THE HECK?
HTC sync has never worked terribly well, but I'm getting tired of this piece of GARBAGE.
Update: I think solved the problem. I deleted the phone profile, recreated it and it seems to sync now (my calendar data is back on my phone, anyway).
HTC Sync doesn't include a built-in way to delete a phone profile, so to delete it manually:
1. close HTC Sync if it's running
2. delete the folder C:\Documents and Settings\<user>\Application Data\HTC (on Vista or Win7, it's C:\Users...)
3. Start HTC sync, re-establish the connection to your phone and synchronize it
Hopefully this helps someone who is as fed up as I am with the way the phones manage PIM data these days.
Seriously, Microsoft Pocket PC and ActiveSync actually worked very well. Calendar and contact data management and sync is piss-poor on today's phones.
Saved Me
epp_b said:
Update: I think solved the problem. I deleted the phone profile, recreated it and it seems to sync now (my calendar data is back on my phone, anyway).
HTC Sync doesn't include a built-in way to delete a phone profile, so to delete it manually:
1. close HTC Sync if it's running
2. delete the folder C:\Documents and Settings\<user>\Application Data\HTC (on Vista or Win7, it's C:\Users...)
3. Start HTC sync, re-establish the connection to your phone and synchronize it
Hopefully this helps someone who is as fed up as I am with the way the phones manage PIM data these days.
Seriously, Microsoft Pocket PC and ActiveSync actually worked very well. Calendar and contact data management and sync is piss-poor on today's phones.
Click to expand...
Click to collapse
Dude.... You saved me so much headache. This fixed it for me. I was searching everywhere on how to fix this stupid problem!! Thank you so much for posting this!! Anybody else having problems with this. These steps work perfect!!
Dirtyfrank26 said:
Dude.... You saved me so much headache. This fixed it for me. I was searching everywhere on how to fix this stupid problem!! Thank you so much for posting this!! Anybody else having problems with this. These steps work perfect!!
Click to expand...
Click to collapse
epp_b said:
Update: I think solved the problem. I deleted the phone profile, recreated it and it seems to sync now (my calendar data is back on my phone, anyway).
HTC Sync doesn't include a built-in way to delete a phone profile, so to delete it manually:
1. close HTC Sync if it's running
2. delete the folder C:\Documents and Settings\<user>\Application Data\HTC (on Vista or Win7, it's C:\Users...)
3. Start HTC sync, re-establish the connection to your phone and synchronize it
Hopefully this helps someone who is as fed up as I am with the way the phones manage PIM data these days.
Seriously, Microsoft Pocket PC and ActiveSync actually worked very well. Calendar and contact data management and sync is piss-poor on today's phones.
Click to expand...
Click to collapse
:good::good::good:
Thanks a lot. Worked for me too.
Win7 path I used: C:\Users\<name>\AppData\Roaming\HTC
Thanks for the solution.. I was turning nut trying to find out hwat happened... I started to think that my PST was corrupt...
In my case the NON sync was for the contacts folder, I dont use calendar... I followed these instructions and worked like a charm...
Btw, this is also applyable for all HTC models using HTC sync... I own a Sensation.
Thanks!
Calender Issues
epp_b said:
HTC sync suddenly started creating duplicates in the phone calendar (there were no duplicates in Outlook). So, I deleted the Calendar Storage on the phone, planning to resynchronize the calendar from Outlook.
But, now, HTC Sync suddenly won't synchronize any of my events, the calendar on the phone is completely empty. It says that it's synchronizing, but it just doesn't. WHAT THE HECK?
HTC sync has never worked terribly well, but I'm getting tired of this piece of GARBAGE.
Click to expand...
Click to collapse
On my Droid RAZR, the calender was set to show the phone calender. Entries I made on my phone were no longer synching to google calender. I had to change the phone settings to only show the google calender. Then manually move my phone entries into google calender. This happened after the update some time in February, but I only noticed recently. It was a pain to go back and find all the entries that were on the phone and not on google. With the phone set to not show the phone calender, my calender entries now do go to the google calender and show up on my other devices and online.
Another issue is that all of my appointments changed times with the Spring daylight savings time taking place. I had to change my Google Calender to use daylight savings time. This didn't fix my phone calender though. Then check that my phone was set to use daylight savings time which it was. Don't know when this change happened as I was an original Droid owner, then bought into the Droid RAZR, and all of a sudden in 2013 my calender changes times on me. Must have something to do with an Android time setting that changed. For now I'm putting the time in the name of the calender entry so I know if Google screws it up later.
One would think that they would triple check that calender entries are not modified by doing a phone software update. I give them -1 star for Jelly Bean updates. Horrible.