Database Users

Activesync missing contacts Wizard/i-mate k-jam

Hi
I am having an issue that I need some help with. I am trying to set up a second hand K-Jam that I bought on eBay.
Problem:
Activesync appears to work fine and everything seems to synchronize except for any contacts that have contact notes.
New contacts created on the PC with text in the notes field do not synchronize.
New contacts created on either device with nothing in the Notes field synchronize fine.
New contacts created on the K-Jam with text in the notes field synchronize back to the PC fine.
If a contact has had a note in it, if the note is cleared by deleting all text and saving, the contact is still not synchronized.
Operating Systems and programs:
ActiveSync 4.1 installed from scratch
K-Jam ROM 2.16..
Windows Mobile 5.0
What I have tried:
-Hard resetting the K-Jam
-Repairing Outlook 2003
-Running a repair on the PST file
-Removing the Mobile Device profile from ActiveSync and allowing it to recreate the synchronization relationship.
-Copying the contacts out to a different folder, syncing; copying them back
-Exporting the contacts to a CSV file, all other items to another PST. Creating a new PST file, replacing the default Outlook PST and importing all of the OK data. Then importing the contacts from the CSV file (when I first started troubledhooting, I had a subset of contacts that would sync. After doing the CSV import, no contacts would sync - I guess that the CSV import puts something into the contact notes field. New contacts still sync as explained above)
-Synchronizing only Contacts
Other:
I have loads of the following error messages in the WCESLog.log:
03/11/2006 14:06:56.156 p(2936) t(3308) SyncMgr -> Opening Item: echo CreateObject("Outlook.Application").GetNameSpace("MAPI").GetItemFromId("000000006F78E8A9F1B1BF4A9150F98C632AB565A4572200").Display > foo.vbs && foo.vbs - mhelp.cpp(8575)
03/11/2006 14:06:56.156 p(2936) t(3308) TraceToFile -> ERROR in CMAPIDataConverterBase::ConvertMAPIPropToDesktopSyncObject : hr = 0x80010104 - DataConverter.cpp(3664)
03/11/2006 14:06:56.156 p(2936) t(3308) TraceToFile -> ERROR in CMAPIDataHandler::_GetDataForItem : hr = 0x80010104 - DataHandler.cpp(1962)
I suspect that there is some sort of data conversion problem but do not know where to look next.
Any advice will be appreciated.

AS not syncing Calendar, Task or Contact notes PC->PPC
I have found that this problem affects Calendar, Task and Contact items. If I add a simple entry (with no Note) on the PC, it syncs to the PPC fine. If I then add a Note, the changes are not synced. If I add a Note at the same time as the item is created, it is not synced at all. Notes that are created on the PPC are synced back to the PC fine.

Soln: Missing appointments/tasks/contacts containing notes.
I have finally fixed this issue after 3 days of mucking about!!! My phone is syncing all items fine now... I stumbled on the solution in a forum for other software, but it seems to apply to WM5, AS 4.1 and Outlook 2003 too!
As per http://www.sbsh.net/forums/lofiversion/index.php?t8892.html, reregister ole32.dll using:
1. Click Start, click Run, type the following command in the Open box, and then click OK:
Regsvr32.exe %Windir%\System32\Ole32.dll
2. In the RegSvr32 dialog box, click OK.
3. Reboot computer.
4. Create an appointment in Outlook with notes attached and see if it syncs with Outlook.
The applicable text from the source article is:
The library file ole2.dll, is required by windows and is used when performing OLE (Object Linking and Embedding) operations . OLE allows objects created in one application to be embedded in documents/objects created by a different applications e.g. embedding an Excel spreadsheet inside a Word document. OLE is used fairly extensively in windows applications, so if possible you should not remove this file.
If this file is not registered well, it causes a variety of problems with synchronisation. Appointments and tasks with additional notes do not sync, contacts with additional notes or a picture ID do not sync and other programs like SmartphoneNotes can not sync. I found out that a MS security update in december or the beginning of this year also involved an issue with ole32.dll. Because of this something might have gone wrong with the registration of this file in Windows causing all sorts of problems relating to ActiveSync. (Re)registering this file can solve those problems as it did on my system. Since it´s a Windows file that has to be registered anyway, it can´t harm doing it again hoping it solves the problems experienced.

I love you man

I'm having this exact problem (WM6, courtesy of mfrazz, on Wizard) but the above solution didn't solve my problem. Is there a more recent fix I should try?

I love you too.
New stuff now fine, but I have to add a character to all old calendar notes on WM5 to get them to show up in Outlook.
Also glad you posted here because the original article link doesn't work....

You are god man, thanks a lot. Just bought the new Samsung i780 and experiencing this sync issue right out of the box after a pretty flawless experience with a Palm Treo 650 for almost four years was really frustrating. Thanks again.

Thanks a Lot!!.......Great Post....
Just a quick note to say well done to GQ. I have spent almost 7 hours troubleshooting this issue (1 way sync from PC to PocketPc but the other way is fine). Weirdly enough syncing with a spare Smartphone was totally unaffected.
I did everything, Removed\reinstalled AS, Created dedicated inbound\outbound rules for AS in Macaffe, Uninstalled AV, Deleted Partnerships on Device & PC, Decreased mailbox size, Created New PST, Downgraded from Office 2007 back to 2003, multiple Hard Resets....... to name but a few!!!....Tried lots of other stuff, manually searching through Registry for WindowsCE related stuff.
Re registered the DLL, Rebooted tested......Superb!.....Works again!
Top Posting gq......Great solution.

Shinteetah said:
I'm having this exact problem (WM6, courtesy of mfrazz, on Wizard) but the above solution didn't solve my problem. Is there a more recent fix I should try?
Click to expand...
Click to collapse
I too am having this problem with my Samsung Omnia WM6, and Win XP ActiveSync... I have 22 contacts with pictures that will not load from phone to PC... "The following contacts failed to synchronize from the device" Support Code: 1
Anyone else have a solution to this??? This one is killing me as I want to be able to actively manage contact pictures on my PC and phone, and use OutSync (for facebook pics to outlook contacts).

Hi Chadwicky:
Same problem here with my Omnia and XP SP3 Activsync 4.5. It did resolve a recurring calendar event issue but the contacts with pictures just isn't syncing up :-(

I think you can do this by installing Sim manager software also. It is a .cab extension file.

i love you too man, same here and worked out fine! should have used the search abit earlier, 6, 7 hours or so ;-)

Tks a lot
Need to confirm this issue happen even in Window 7 with the new Window Mobile Data Center (WMDC) and Outlook 2003 (Still not test with Outlook 2007)
Solution is the same in http://forum.xda-developers.com/showpost.php?p=903516&postcount=3

Fixed it for me. Been struggling with this for a month, now my contacts and notes all sync properly. I signed up just to say thanks gq.

ActiveSync 4.2 & Contacts?

Guys,
I've setup a partnership between my PC and Exec, when running syncronise though its not placing ALL of my Outlook contacts into my PocketPC, certain contacts (nothing special) just aren't put onto the phone.
Whats going on?
Also, I want to upgrade my roms etc, am I right in assuming that I will simply lose all programs/settings etc by doing this, and can only realistically restore my contacts afterwards via ActiveSync?

Yes you are correct, if you upgrade your ROM you start again from scratch, I had the same problem getting contacts back to my phone after upgrading, just wouldn't happen. Done a reboot on my laptop and then SYNC'ed the phone and all the contacts went in no problem.
It's a pain doing an upgrade but it does give you the chance to clear stuff out and get the phone performing better just a learning curve...

Many thanks, so once I've re-rommed I simply run Activesync, and it'll automatically put my Outlook Contacts onto my phone?
Guess I've then got to reinstall TomTom etc?
Also, with so many Roms on offer, which should I upgrade to? I've got an O2 XDA, for some reason the O2's Rom downloads pages seem to have disappeared? But if I can use a different manufacturers Rom, which one ought I to go with?
Appreciate your help!
Cheers, Ash

Hi Ashley!
Funny you mention this EXACT same scenario just a couple weeks after I posted about it here too !
No one really knows the answer to this so far and I understand how infuriating it is!
I had have a number of devices. My main machine was an Xda2i. Using Active Stink 3.8 all worked fine. Got myself an Exec, and upgraded AS to 4.1 (4.2 I think is still a beta) and when syncing, it says 88 contacts, does the sync, does the beeps and only 24 or so actually show up in my exec. No amount of 'show all' and 'all contacts' etc makes a difference.
Now if I sync on 4.1 with my Bro's Xda2s - all contacts appear. I tried on the Xda2i (currently a friend has it) and it updates fine.
I can only think there is some sort of conflict between Contacts in Outlook 2003, Active Stink 4.1 and Windows Mobile 5 ( I borrows a friends brand spanking new Xda Mini S and that did the same).
The only workaround I can conclude is for me to manually re-enter each contact in Outlook after deleting the original record whilst connected to my laptop. Then the newly input contact will show up. However, I've not had time to test this with each contact nor over a period of time.
My next test will be to install a fresh copy of outlook on a fresh install of Win XP pro on the spare hard drive for my laptop. If that 'works' then maybe it's a slightly corrupted Outlook data file - this is what I suspect it is the most.
Annoying...
Cheers for now! Dennis! West London UK!!

Well, infact I went ahead last night with the O2 Rom Upgrade, everything went through fine - after doing so I ran ActiveSync and it prompted me to reform the partnership, I did so and it continued to Sync,
After I checked my contacts and like magic, all my Outlook Contacts were back onto the XDA!! I'm amazed!!!
As for TomTom, all settings/favourtes etc were retained, it seems they're stored in the same directory as the map files...hence on my SD card!!
Beautiful!
The thing still runs a bit stupidly slowly, so frustrating!! When will someone product an app for the Exec thats sole purpose is to run all the reg hacks that ACTUALLY make any difference!

alternative to outlook and activesync.

i'm pretty fed up of outlook and how it screws with my contacts *i recently updated, and it removed all the titles from the names which is VERY annoying.* not to mention when i add contacts to my phone, it does NOT add them to outlook (maybe i'm just stupid but when i tried to set it to phone, it DELETED all my contacts sans a few) are there any alternative programs that are a bit easier and funner to use?
thanks in advance.

in one word: no.
Outlook is the easiest way AND the most perfected.
There are a few other possibilities to avoid outlook but in my opinion a pda without outlook is useless.
If you encountered problem it might be
-correct active sync version ?
corresponding to that : correct outlook version ?
-correct settings in active sync ?
If you fail to syncronize with ac....dont even try other solutions.

i'm using activesync 4.5 and the outlook version 2002, i copy contacts and settings from outlook just fine, with the exception of it screwing with the titles and names a bit, it's the other way around that's giving me a headache.
what do you recommend the optimal settings be so that if something is new on my computer, it transfers to my phone, and if something is new on my phone, it transfers to teh computer
(also anyway to stop it from seperating the names and removing titles?)
thanks in advance.

seems to be a settings problem
So i only have a german verison of ac i don't know the english name for the settings.
But you have to tell ac to sync in both ways and give the mobile thing the priority.
Then your problem should be solved.

did that, and once more it deleted all the contacts on my phone except for like 3-4 .... either this install is screwy or something is going wrong, or i'm just an idiot.

i refuse to sync with outlook!
i used to, and i ended up with half a dozen duplicate contact and calendar entries for each one!!! i tried settings, etc, finally said to hell with it and set the phone to not sync with outlook. i feel your pain.

Good, now i don't feel like an idiot

I had similar frustration. I eventually set up my 8125 to its own email address, and turned off the sync-ing of contacts. I have two separate contact lists now, but I'm not losing contacts from my phone all the time, either.
I do not have problems with duplicated events, but I publish my Outlook calendar to the phone, not the other way around.
I never schedule from my 8125. I always tell people to send it to my email, so I can control it from my PC. I only use the handheld on meeting-heavy days, and then I'm only checking email, and not accepting meetings.
Using: WM5, ActiveSync 4.5, Outlook 2003 on Desktop

Well, there is an alternative. I run linux so AS isn't even an option for me. I have been using FinchSync since I got the phone and it has worked great. I can even sync anywhere I have a network connection without being at home.
FinchSync uses an http connection to sync contacts with Mozilla's Thunderbird email and address client as well as your datebook with Mozilla's Sunbird calendar. So far it has worked great. One hint though, take the time to read the install and configuration instructions on their website!
Hope this helps!
PhilD

I absolutely hate Activesync. I update my phone contacts and appointments via my Tilt, and then hook it up to my computer only to find that Activesync is deleting them on my phone and restoring the older files on my two PC's. I think, "oh, well I must have the sync settings set improperly," so I check them on my PC and my Tilt... it turns out that it only goes one way: from the PC to the mobile device. (Please correct me if I'm missing something.) You can just disable the sync settings, but then what's the point of having the program installed?
Personally, I have few complaints about Outlook.
I haven't tried it yet, but I'm going to be giving PDASync a try. They seem to advertise all of the features I'm looking for, although it does carry a hefty price tag of $50.
http://www.laplink.com/pdasync/

I'm still not 100% sold on PDASync. It seems to lack the ability to sync internet browser favorites/bookmarks and custom file folders. The quest continues.
On a slightly brighter note, this seems like quite a useful list of syncing software.
http://pocketpccentral.net/software/sync.htm

i must use lapsync because i don't want all 1500 outlook contacts into my phone, so i filter them by category and only sync a certain category.
i dont sync bookmarks, but i know you can use AS to sync ONLY bookmarks. to sync custom files and folders, try mobsync - its free.

I Tried Laplink today, This needs ActiveSync to function properlyu (did not see my device attached). I am lucky I had trial software instead of paying $ 50

A serious replacement to Active Sync alias Windows Mobile Device Cente

I am really fed up with ActiveSync / Windows Mobile Device Center!
I just can't stand it anymore.
Are there serious and good replacement for it? For WM 6.5.5 and Win7 x64?
Since 2007 I am experiencing these 3 major issues, with any subsequent versions of ActiveSync (which is now called Windows Mobile Device Center, on my Win7 Ultimate x64 system)
1st issue:
After a restore on one of my 3 WM devices (two HD2 and one HD1 blackstone), I had to full resync each time: sometimes it takes 30 min, sometimes 5-6 hours: I ALWAYS AND ONLY include contacts, task and calendar, with default sync settings (no emails)
2nd issue
Apparently, without warning, any 3-5 days a message appears saying:
A change to the server requires full re-sync.
I do and sometimes all is fine, sometimes ALL MY CONTACT ARE REPLICATED on both my PC and my devices...as for today I got 6,000 contacts! (they should be around 1,500)...And I am forced to go through my contacts and remove manually all the duplicates.
3rd issue: sync is completed BUT CHANGES are NOT reflected on DEVICES!
Suppose I change contact/notes on one of my 3 devices and then sync. My laptop might or may not take in the change. But invariably I get the message Device connected, Sync completed!
Viceversa: I change the email field of a contact on my laptop: the changes are reflected on device 1 but NOT on device 2 and yes on device 3! Very random behavior...
Yesterday I have edited the notes (it is a field) of a contacts on my 2nd device. On PC and on my 1st device the changes were synced. On the last device NOT....sync was completed all 3 times, WITHOUT ERRORS but changes are not there!
This is irritating.
Please help and suggest a substitute to ActiveSync alias WMDC for WM 6.5.5
Is there any tool, even if it an expensive one, to replace it?
I'm not talking about IntelliSync, PocketMirror, etc which are
not replacing, just extending its functionalities...
I don't want any more trace of activesync on my laptop, I wish to have
a professional product installed.
Thank you
Saulo

I read on interenet about SyncML and another solution called DevilsPGD.
Any feedback about it? Is there a off-line version? I dislile the idea of having my data on a web server.
Thank you
Saulo

I forgot to mention that my main goas are to sync PIM data (Outlook data) e.g.:
- Contacts
- tasks
- calendar
Thanks
Saulo

Through the years it has always baffled me how so many people have had issues with AS and MDC. I can honestly say that I have had, maybe 5 ot 6 errors with it, and all were solved with a simple reboot of both devices. After that it would go for like a year or two without an issue.
I have been using WM devices since the dell axim was introduced (changing both computers and PDA/Smartphones as time progressed) and have always read of people having massive issues with it. I also consider myself a pretty heavy user of AS/MDC: PIM syncing, Office doc syncing, Note syncing, music and photo syncing (yes with windows media player), Pocket Quicken syncing, Mysportstraining and mypersonaldiet syncing, ewallet syncing, Quickbook syncing, Mylifeorganized syncing, Checklist syncing, and a customized program I had built that syncs my loan files with an industry software I use called Point.
With all of this crap being transferred to and from my various computers and my PDA/Smartphones I would have thought, based on reading other peoples' issues, I would have experienced more problems. But as I said, it has pretty much always been a painless experience. Even the issues I had were minor (one record wouldnt sync, or one conduit would not sync, but everything else did) and as I said, rebooting both devices fixed it everytime.
What is everyone else doing differently?

I use Jeyo Mobile Companion, and I am really happy with this program. Works well on Windows 7 with a lot of features.
Compatible with all Windows Mobile Smartphones and Pocket PC Phone Edition devices
Send, receive and search SMS messages from a Windows PC
Syncs new SMSs automatically
Sync user-created SMS subfolders
Chat over SMS using an instant messaging-style UI
View sync'd SMS messages in threaded mode.
Organize contacts in a Windows Mobile device's memory or on a SIM card
Universal contacts import
Powerful new data export capabilities
Manage call history
Backup and restore SMS messages, contacts and call history
Supports flexible XML export file format
Install applications and homescreen themes on a device
Customize your device's theme settings from your PC
Set device ringtones and audio notifications from your PC
Take screenshots of your device
View a device's system information
Manage running applications and processes on a device
Dial your phone from your PC
Support multiple-language UI
15 day free trial
Lifetime email support with purchase
Free upgrades to all dot releases with purchase

Dear Cirrob
I also use pocket PCs since 1998. 12 years. and always been with Active Sync.
But now I cannot accept that a sync is completed, no errors and in fact the new updated phone or cell phone is not there, on my device!
Also I edit some NOTES (notes field, within a contact) and these changes are not reflected on my PC.
I get no error messages! I have checked that the right couple (WindowPC - Device) are selected... a new contact is corrected sync, a old one, if edit, I have 70% chance is correctly synced and 30% chances it remain unchanged, either on PC or on Device...
Sure enough, if I make a hard reset, these issues are solved, the sync is perfect...But I do no want to make an hard reset every month.
Thanks
Saulo

Hallo
Does Jeyo Mobile Companion rely on Active Sync (like Intellsync or Pocket Mirror)?
Or is it a real replacement?
Thanks
Saulo

Forget Activsync
I have used PDAs heavily in my business. Before wm phones I had to carry two devices. I have also used a blackberry which has an excellent interface with any computer, it is faster and more accurate, It is realy a shame that MS stuff always seems so counter-intuitive. In my opinion the best solution is to not use activesync at all. You can do that if you have an exchange account, then you can sync all PIM over wireless, with 3G it is effortless. One caveat is that you cannot sync notes unless you activsync with outlook configured to exchange.
By the way "TrineFix" is a utility I downloaded somewhere here, when installed on your phone it will remove duplicates from your contacts, it works extremely well, and you don't have to edit duplicates by hand.

hallo researchm
Can you please expand on exchange server? Is it possible to subscribe to it for a private person like me? I mean is exchange available for personal usage?
Do you khow to start an exchange account?
Is this process something similar to syncing to a website and then connect my HD2 to the web to complete the sync?
Thank you and waiting.
Saulo

saulo866 said:
Hallo
Does Jeyo Mobile Companion rely on Active Sync (like Intellsync or Pocket Mirror)?
Or is it a real replacement?
Thanks
Saulo
Click to expand...
Click to collapse
It requires ActiveSync 3.7 or above

SyncML (and a provider, which supports it!). Supports WiFi!

How about microsoft my phone its syncs everything apart from email. There is one thing it can be slow sometimes to download, but uploading is fine. I was reading that they are working on fixing the download speed.

I use MyPhone. It's good, it has also a duplicate item eraser, but it does not sync with PC, as far as I know.

Did you ever heard about Funambol ?
http://www.funambol.com/

woaloo said:
Did you ever heard about Funambol ?
http://www.funambol.com/
Click to expand...
Click to collapse
That's SyncML posted above!
MyPhone just backups but doesn't sync Outlook, SyncML does.

S-Line said:
SyncML (and a provider, which supports it!). Supports WiFi!
Click to expand...
Click to collapse
woaloo said:
Did you ever heard about Funambol ?
http://www.funambol.com/
Click to expand...
Click to collapse
S-Line said:
That's SyncML posted above!
MyPhone just backups but doesn't sync Outlook, SyncML does.
Click to expand...
Click to collapse
When I did a search for SyncML, it brought me to the Funambol site.
Looks like they have "cloud" sync options as well. Interesting.
Have you guys tried it?

I too have had problems with WMDC and Activesync. I have found a solution that works for me so I don't get the error messages:
1. Delete ALL items you want to sync from your mobile.
2. Delete ALL partnerships from your mobile.
3. Sync with XP PC (which in my case has all of the correct appointments and contacts which is all I want to sync).
4. Delete ALL partnerships from your Vista PC.
5. Delete ALL items you want to sync from Vista PC.
5. Sync mobile with Vista PC - make sure the device name the Vista PC suggests is the same as the XP PC.
Then hopefully you can sync either PC without any activesync errors. I have over 2000 appointments and over 400 contacts, so there is quite a bit of info. Each sync in 3 and 5 takes about 30 minutes. Each second sync only takes 30 seconds.

Trident said:
When I did a search for SyncML, it brought me to the Funambol site.
Looks like they have "cloud" sync options as well. Interesting.
Have you guys tried it?
Click to expand...
Click to collapse
Yes, working fine (using it via my provider, which offers a special version of syncml).

I've owned Asus MyPal A639, HTC Touch HD and now - Leo. Never had any of these problems that you mention except that ActiveSync really drives me mad for one particular thing - its virus-like auto-start behavior on both desktop and PPC. Its like sync , sync, sync... a-a-and.... sync, sync, sync. Even disabled it rewrites its entries in the registry every time you start it. Its a pest! On the other side it does what it does - sync(!) and you can use many 3-rd party programs on top of it. I use Jeyo Mobile Companion and MobilEdit! but they rely on ActiveSync. Unfortunately there's no real alternative to ActiveSync and its derivatives (WMDC).

saulo866 said:
I am really fed up with ActiveSync / Windows Mobile Device Center!
I just can't stand it anymore.
Are there serious and good replacement for it? For WM 6.5.5 and Win7 x64?
Since 2007 I am experiencing these 3 major issues, with any subsequent versions of ActiveSync (which is now called Windows Mobile Device Center, on my Win7 Ultimate x64 system)
1st issue:
After a restore on one of my 3 WM devices (two HD2 and one HD1 blackstone), I had to full resync each time: sometimes it takes 30 min, sometimes 5-6 hours: I ALWAYS AND ONLY include contacts, task and calendar, with default sync settings (no emails)
2nd issue
Apparently, without warning, any 3-5 days a message appears saying:
A change to the server requires full re-sync.
I do and sometimes all is fine, sometimes ALL MY CONTACT ARE REPLICATED on both my PC and my devices...as for today I got 6,000 contacts! (they should be around 1,500)...And I am forced to go through my contacts and remove manually all the duplicates.
3rd issue: sync is completed BUT CHANGES are NOT reflected on DEVICES!
Suppose I change contact/notes on one of my 3 devices and then sync. My laptop might or may not take in the change. But invariably I get the message Device connected, Sync completed!
Viceversa: I change the email field of a contact on my laptop: the changes are reflected on device 1 but NOT on device 2 and yes on device 3! Very random behavior...
Yesterday I have edited the notes (it is a field) of a contacts on my 2nd device. On PC and on my 1st device the changes were synced. On the last device NOT....sync was completed all 3 times, WITHOUT ERRORS but changes are not there!
This is irritating.
Please help and suggest a substitute to ActiveSync alias WMDC for WM 6.5.5
Is there any tool, even if it an expensive one, to replace it?
I'm not talking about IntelliSync, PocketMirror, etc which are
not replacing, just extending its functionalities...
I don't want any more trace of activesync on my laptop, I wish to have
a professional product installed.
Thank you
Saulo
Click to expand...
Click to collapse
.And I am forced to go through my contacts and remove manually all the duplicates.
Why? There is software out there for your phone that will delete duplicate contacts from your device. Then all you need to do is resync back with outlook.

Problem with Active Sync,not fully completed yet

My first post, so firstly hi to everybody who reads this and as often is the case Plz Help, Hope it's right to start a thread on this as I have little experince with this sort of device, at present I have not suceeded in doing a complete first sync
My wife got an HD2 from O2 and it's causing me to loose my marbles.
Background is
No G3 internet but is connected to the web by Wi-Fi at home.
No emails but use Outlook for contacts, calender, tasks and notes. We also expected it to be able to sync Word Docs but apparently it doesn't, though we have not had an opportunity to get that far yet.
Laptop uses XP pro SP3, Outlook 2007 (Office 2007 Pro) and Active Sync 4.5. using USB cable.
The HD2 has.
Os version 5.2.21864, Rom version 1.43.206.4, Rom date 11/06/09
Over the past few weeks I have managed to migrate every thing from Palm Desktop to Outlook, the biggest problem was the calendar database which given the length of time we have had Palms has grown to 15000 items, eventually had to use pocket copy which worked straight away.
Checked Outlook pst with ScanPST and resolved 4 problems and was confident that would be an end to the problems, then told my wife to get an HD2 as even though it was overfeatured for our business use, it should do what we wanted.
So it was up to me to set it up and this was where the Problems started.
Set up WiFi fine, then tried to go to sync screen through Htc software and kept being asked for an email address, not a good start.
Went to windows 6.5 and opened active sync which did say it needed a connection, so installed Active Sync 4.5 on PC.
Surprised to find a lack of options in options of Active Sync as our caledar goes back to 1995 so the options of 2 weeks, 1,3,6 months or all, really does leave a big gap. what were you doing today last year or two years ago ?
I was always going to sync the calendar first but did not expect it to default to 2 weeks back on first sync, it did work and I could now get in to active sync and set options on device so set calendar to all and did a sync. It got to 2005 (about 11000 enteries) and then Active sync put up error
-- device run out of memory Turn off and close applications error 8007000e --.
Since then I have
1. Hard Reset more times than I care to mention
2. Used system Restore.
3. Reinstalled Active sync, and removed all signs in registry at each removal.
The furthest I got was by syncing last 2 weeks and future appointments after syncing up to Nov 2007 but then I tried to last 6 months and it deleted the 12000 enteries on device and ran out of memory.
I do not belive I have run out of memory as having got Calendar synced as far as possible I can then put ticks in Contacts, Notes and Tasks and they then sync without problem.
It does not appear to be corrupt enteries as it does not stop at the same place after resetting up.
If it is running out of memory why would it show 87mb free and this database is going to have to carry on growing and if I have to do a hard reset I will have to go though this again.
I thought I would try to get some help here before returning the device. sometimes if I remove a tick from say contacts it deletes them from device and sometimes not.
As a business device my wife relies on it and at present it really not living upto the hype, We need reliabilty and my confidence is a little shaken, is it possible that the phone is faulty ? Is a database that I can load on a Palm Tungsten really too large for the HD2,
I have searched for updates that might resolve this and notice that others have had similar problems with contacts but no sign of a clear cut fix, nothing mentioned in update info seems to relate to this problem.
I hope I missed something as overall I like the HD2, I would flash the latest Rom but being O2 I imagine I would have problems returning it if it did not fix problem and I am at a loss as to what to do next so advice and help would be really appreciated.

You just don't sync past events more than 2 weeks. The pocket calendar is not meant for an archive. To view old appointments, you need to go back to outlook, exchange or gmail.
Even on palm, you should archive/purge your pim data regularly to avoid it growing indefinitely. On WM, the practise is forced upon you. Only the recent entries appear on WM, and the full set stays on host.

Thanks for the reply Alex, that is not good news, if it went to two years that would have been enough, but 6 months is not enough let alone only 2 weeks.
If I could I would back up outlook.pst and then delete all appointments before say 2008, then Active sync with setting "all", this been the initial sync. I would then set it to last month (in Active sync options/calender/settings) for all future syncs. Then return backed up pst to outlook and go from there.
But when I change from all to 6 months it deletes all but the last six months I have never used Outlook, being used to Palmdesktop so it is a steep learning curve, we have just found duplicate contacts from the sim card in Outlook. So more sorting out.
Is there a more customisable syncing software available, active sync seems so basic it 's making me miss Palm Hotsync though that had issues as well.