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High Tech Crap have once again surpassed themselves with the Wizard.
My stylus is held in by sticky tape and the paint flakes off, however even worse my good friend Alex's died a few days ago of its own accord. He thought maybe it had just run out of batteries so he plugged the charger in and within seconds it got so hot that it burned him and melted all the internal stickers off. god knows what would have happened if he'd left it.
Just a warning. Sounds like a lawsuit to me
Your issues seem atypical--I've been reading through this forum for a few months now and haven't come across a single one where somebody said their Wizard blew up/melted/what have you. Sorry you're having problems, but isn't that what a warranty is for?
Doubt the paint and stylus are covered by warranty, certainly not the paint as they know its just an issue full stop and would be replacing each and every unit constantly.
I disagree with your assessment. See here.
Well when your house burns down, don't say I didn't warn you
Doubt the paint and stylus are covered by warranty, certainly not the paint as they know its just an issue full stop and would be replacing each and every unit constantly.
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They should do. You'd think for the price these things would be built to the highest standard. They MUST know these things are issues when they start producing these. Either that or they did NO product testing. I don't understand how it passes EC quality control.
If you bought a car and the paint fell off you'd expect it sorting out. I bet the paint won't flake off the Sony Ericssion p990.
If each of us here wrote to HTC/Trading Standards/our service providers we could get a brand new handset each.
In fact, if I start a petition on here that just requires name and email address, and sent it to HTC, threatening to send it to trading standards, how many people do you think would sign it if it meant a free device for each of us?
Because TBH, I'm pretty sick of spending hundereds of pounds on HTC junk only to have it fall apart after 2 months EVERY TIME, not to mention the software issues. In fact, I'm pretty sure they're required by law to replace things like that.
mike freegan said:
Because TBH, I'm pretty sick of spending hundereds of pounds on HTC junk only to have it fall apart after 2 months EVERY TIME, not to mention the software issues. In fact, I'm pretty sure they're required by law to replace things like that.
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I am really sorry to hear about your issues. However, you must understand that the K-JAM is nowhere near the Casio E-200 as far as quality is concerned. I went through 3 E-200's and the product line was so bad, Casio eventually pulled it off the market and not soon later exited the PPC market altogether.
I am on many forums and have heard relatively few complaint other than the standard stylus-loose issue and maybe just a complaint here and there that the paint on the blue "E" for internet explorer came off. Considering that the Wizard comes from Imate, T-Mobile, 02, DoPod, etc it seems relatively few people have the same issues as you mention. Personally, I beleive either you treat your device harshly or you got one from a bad production batch. I have had my K-JAM for 8 months already, and aside from the stylus being loose nothing else is wrong with the device.
If you are that dissapointed, get on the phone with support and demand that you want a replacement unit. Tell them exactly what you complained about here that you didn't expect such an expensive device to peel and chip. See how that goes.
Please read properly.
My device is fine. I was talking about my friend's device. I assure you, I take excellent care of mine.
My point was that there should be safety mechanisms to prevent things getting so hot to the point that they melt and pose a fire risk, no matter how badly you treat it (which he didn't).
The only faults on mine are the loose stylus and the flaky paint -both known problems. My point is that for £400 you shouldn't have to put up with either. I mean, if you buy a cheap, low quality phone for £20 I bet the paint wouldn't flake off, so why do HTC who charge so extortionally for what should be quality products be forgiven for cutting corners and selling shoddy hardware?
Also, it's only because of the gurus on here like Vijay and Buzz that our devices work at all. We shouldn't have to rely on these guys working volentarily to try and patch up the bugs left in by HTC/Microsoft. It's not even like the odd bug; EVERY SINGLE ROM is full of serious errors that HTC know are there and affect even basic functions. I am grateful to buzz/vijay, but it sholdn't be their job to do it. They don't get paid to do it. For the price we pay, you should expect maybe the odd bug, but not some of the ridiculous and obvious errors that HTC sell these devices knowing about (talking more about the BlueAngel/Universal really, but alot of people report Wizard bugs too)
Also, saying a device by another manufacturer is worse does not justify making a sub-quality product. If the paint flaked off you car, I wouldn't try and defend it by saying that the wheels fell off mine so you should be happy. That's ridiculous. you paid alot of money for a product which you should expect a certain quality from.
I think if just a few hundered of us petitioned, threatening to involve trading standards, it might just give HTC a kick up the arse, show them that we won't just put up with this stuff because they can't be bothered fixing it and get them to put a little more effort into ensuring the hardware and software quality of their next device.
Viva la revolution
Sleuth255 said:
I disagree with your assessment. See here.
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That maybe so but it doesnt change the fact that the paint flakes off.
What would the conversation to support go like ?
Consumer " Hi I bought a device from you and the paint is flaking off. "
Support " Yes but the device will survive should it be dropped in water "
Consumer " Really ? "
Support " Yes. "
Consumer " I didnt realise. Sorry to have troubled you. "
:roll:
right.... I guess I deserved that....
I'm actually wondering if HTC actually makes all the various cases for these devices. Or, do they sell the basic insides as an OEM provider and the end seller provides the rest. This wouldn't apply to Qtek devices of course as these probably would be completely produced by HTC.
Case in point: I'm not aware of paint peeling or loose stylus issues on the 8125. Perhaps somebody can correct me here.
now this is funny!!! I have not had any problems with the phone yet. But i would sign if anyone started it. I will stand by my boys in arms hehehehe
but i do think there is a diffrence between a car and phone, that the phone takes alot from being in a pocket or something ( how about we all put car paint on our phones) and a car is made to withstand rain and so fore. But i do think that it should be abit better for the price.
mike freegan said:
Please read properly.
Also, saying a device by another manufacturer is worse does not justify making a sub-quality product. If the paint flaked off you car, I wouldn't try and defend it by saying that the wheels fell off mine so you should be happy. That's ridiculous. you paid alot of money for a product which you should expect a certain quality from.
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I seem to remember the old Citroen BX's cost a lot of money in their day and the paint flaked off... people still bought them though.... and they still worked... not to mention the fact the wheel could fall off and it would work too :lol:
seriously though. i agree that the paint flaking is a bit of an issue, and the stylus not seating properly is poor design. I do think however that fighting via a petition for them to replace our devices with equally as faulty devices is a waste of time. Example for this is my friend and I both have owend smart roadsters. they both slightly leaked as with nearly all cabriolets, but he moaned and demanded they fix it (i didnt!)... it went in for the supposed leak fix and came back worse than before and he had to reject the car (upsetting himself at the same time because he really loved that car for what it was). I just dont quite see why i would want to cut my own nose to spite my face right now
Cry me a river, this is what is known as the bleeding edge.
Look what you are holding in your hand, its a miniature PC with bluetooth, wifi, a phone with gprs/edge, a PDA with a full keyboard. This is an incredibly elegant device. Yes my stylus falls out but when I took it apart I was totaly impressed by the elegance of the design, flawed maybe but not the china crap I've seen. Also understand how the supply chain works. HTC contracts out with flex or foxcon or whomever which actually manufacture these, most all electronic mfg do this. So as a mfg you are dependent on the quality of your sub, yes you can and do police them but with a mobile workforce you are going to get quality issues. It's just the way the world works and as was said, that's what the warrenty is for unless of course you flashed a new rom or opened the case and voided it, then tough luck.
Well, I would agree with thompsd. I mean, HP and others have phones that work much stable, better and the paint doesn't flake off. So, why don't you just go ahead and buy yourself an HP Phone? I'm not sure about your reason, but I just can't affort an HP, and I don't really like the bulky HP (though their recent device looks promising, not sure about the price).
Hey, consider the HTC company is like.. how old? Oh man, give them some slack. I think they are pretty good in putting in so many things into such a small unit and if they aren't that good with their paint job, so be it. However, having said that, I'm still expecting them to be getting much better soon, inside out. Go ahead with your petition thing and good luck.
BTW, how does the 'easily scratched' iPod case ended?
Anyway, as for the fire thing, it is not an HTC issue only. The invincible Apple had laptop camp fire here and the mighty Dell had their contribution on the conference.
My advise is, don't leave any electronic stuff left unattented.
@ JNGold
First of all sorry for deviating from the true subject of this thread.
I am glad that you are happy with the build quality of your wizard. Since you have been using your device for 8 months I would like to know if the keyboard sliding mechanism is showing any signs of wear / looseness. I am interested in this because previously I owned the i-mate pda2k (HTC magician) and over few months of use the keyboard became quite loose to the point that it would slide open by its own weight if held vertically.
I am now considering going for the HTC TyTn once this is out. My only apprehension is the quality of the slide mechanism and your comments would be really helpful.
Thanks and Regards
Why do you repeat buy HTC if you're having such issues with their devices?
My point is, if HTC can do such an excellent job (and it is excellent) of getting so much technology into such a small space, and charge so much for their devices, why not just spend the extra 5 minutes to make sure the paint doesn't flake off? I don't understand why they think they can sell something which is faulty.
It's a device designed to be mobile and carried in a pocket (hence pocket pc/windows mobile). For £400 you are entitled to expect that the paint will be to a reasonable quality like EVERY other phone on the market.
I have just noticed that every HTC device has a whole host of small flaws that could be avoided so easily and at no extra cost, if they just thought about what they were doing. My friend has programmed for Windows Mobile and he tells me that they know its full of bugs and clashing scripts because of a lack of cummunication between departments, but they just release the software anyway, where an extra couple of days resolving the clashes between each application would solve the problem.
I mean, someone's worked really hard making all the hardware fit in the case which is the difficult part, but then not bothered designing or testing the stylus issue, something which is obviously gunna suffer from wear and tear.
I don't want a replacement device, but I just think that if we scare HTC/our service providers a bit with threats of trading standards, and show that alot of us are interested then it might make them spend the extra couple of weeks testing their next device and making sure it works well before they sell it.
I mean, the Sony Ericsson P990 does everything the wizard does, and more, but I bet they made sure the paint doesn't fall off and the stylus stays in. high functionality does not have to mean low quality.
Err... Can't speak for the p990 but the p800 I had suffered from peeling paint and stylus issues as well (cracking styluses, styluses that fell off) as well as a notorious keyboard design that actually worked until you put it in your pocket and broke the two tiny tabs that held the top of the keyboard away from the screen. So Sony-Ericsson isn't the acme of product perfection you hold them to be.
The only peeling paint I have had with my wizard has been the qtek label on the bottom. Which to me was no great loss.
To me the biggest issue with this phone has always been the software. Which honestly has improved dramatically since the 1.x firmware days.
I knew going in that the wizard had the potential to be a disaster of a phone hey lets see, an innovative package and feature set and new software from Microsoft is quite the triple threat for product mayhem but 9 months into it I have little to complain about.
That may all change tomorrow when the phone decides to self-whimilate or some such thing. but for now I'm content.
Okay, so I've had a few Heros and sent them all back apart from the one I have now. The main reason for returning 5 Heros so far, was the quality of the screen. Basically there was dust under the screen. I initially thought it was stuck pixels but I'm now certain it's dust.
Dust is visible during the boot animation. It looks like stuck pixels; really bright little points of light. The reason they're visible during the boot animation is because for some reason, the backlight is up full when the phone boots. This will highlight little specks of dust which may not necessarily be visible at other times.
Now, I've noticed another type of dust speck. This kind is visible when the phone is off, or in sleep mode. This type of dust speck is lit by ambient light, so it is visible only when the screen is off, or showing a black image etc, in bright daylight.
So logically, this would lead me to believe that there are at least 2 layers of screen into which dust can find its way and consequently show itself up differently; either highlighted by the screen backlight (like during the boot animation) or highlighted against the screen by ambient light.
When I got the Hero I'm currently using, I was glad to have finally received one with no screen dust. 2 days later, and I have 2 specks of dust, one of each type, both on the left hand side of the screen. This is B.S. because I'm obsessive about screen imperfections, and if dust is getting in now then what's it gonna look like in a month, or 10 months?
Why do HTC have such bad quality control? Or why have they made a screen that isn't sealed so any dust, lint or any other pocket sh*t combination thereof can get inside and irritate the hell out of me? This makes HTC look like amateurs. My SE P1 has sat in my pocket for 2 years and still has a visibly perfect screen.
I am now considering disassembling the handset to impliment my own cleaning and sealing of the internals. Does anyone know if there exists in circulation a technical manual for the Hero?
I had a feeling they weren't hot/dead pixels - 'cos they're only noticable to me when I adjust the viewing angle and blast my brightness up to full and on a black screen/image.
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
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and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
My Nokia E71 had the same problem. The screen (what you think is the screen) is a protective glass/plastic sheet and the dust can get behind it (between it and the lcd). I only got it sorted when the dust built up so bad and it took the repair shop about 15 minutes to fix.
spacecat said:
and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
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spacecat said:
and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
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No need to be rude.
On topic, I'm not sure how many more things need to be wrong with this handset before you'd agree with me. Aside from the all the hardware faults being reported people are recommending turning off widgets and apps (what's the point in multitasking if it takes twice as long?) and deleting parts of the OS to get it to run at something approaching smoothly. I know there are updates due but right now pretty much anything you want to do with the phone seems to be flawed. (funnily enough I'd finished typing the "anything" before my phone displayed "a" on the sceen).
Fair enough if you're loving it (though I could uncharitably say who cares what you think) but there's no way I'd recommend this phone to a friend.
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
tatwamasi said:
No need to be rude.
On topic, I'm not sure how many more things need to be wrong with this handset before you'd agree with me. Aside from the all the hardware faults being reported people are recommending turning off widgets and apps (what's the point in multitasking if it takes twice as long?) and deleting parts of the OS to get it to run at something approaching smoothly. I know there are updates due but right now pretty much anything you want to do with the phone seems to be flawed. (funnily enough I'd finished typing the "anything" before my phone displayed "a" on the sceen).
Fair enough if you're loving it (though I could uncharitably say who cares what you think) but there's no way I'd recommend this phone to a friend.
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spacecat said:
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
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tatwamasi, I know you are right with some points about the hardware faults and all but i guess ( i wont say i think ...lol) that every new phone that comes out at one point has them.
Buying a product just after its release is a risk to take if you know what i mean but hey who cares as long as the warantee is there
anyway, i think the htc hero is a great phone. Its just that many of us had high expectations. too much maybe. Many of us complain of the lag and stuff... so far i havent used any smartphone without one. of course you might mention the "iphone" to me but let me just say that i prefer a laggy phone with the capability of running applications on the background than a smooth one without the multitask capab.
Like spacecat said, i am sure there'll be an update to fix these things.
Cheers!!!!!!!
Here here!
Awsome Handset! Awsome O/S!
Teething issues to be epected with all devices of this stature!
and if you implement the correct apps and methods your lag issues are solved! (e.g swapper + Taskill) Simpuls! Worked for me
I know as I, most of the guys here on XDA have been running winmo for donkeys and android is a breath of fresh air!
This is XDA-DEVEPLOPERS lets stop *****ing and do something productive.....
P.S.... come on, really Dust in the screen you evven admitted you cannot see it while in normal operation
spacecat said:
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
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In no way did I backtrack. I can't be bothered to argue with you though. Bye!
tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
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Let me know of a product that doesn't live up to what was promised. Oh and please explain your meaning of 'promised'
Can I be the ref here and step in with some points that can't really be denied.
1. Dust under screen: Unacceptable. Heard of quality control? Shoddy screen manufacture is fine, even expected in a handset from Tesco that costs £10. Not in the £400 HTC Android flagship.
2. Screen gap. Also unacceptable. I don't even need to explain why.
3. Early adoption = expect problems. I disagree. This is true in practice but not in principle. I didn't pay £400 to be a beta tester. If you can't get the tolerances/design/software sorted out for the first batch then don't sell any until you do.
I'll be the first to say that the Hero is one of the best handsets out there if not THE best, but these little manufacturing issues are a huge fail.
I feel your pain.
Since over a month I want to buy the HTC Hero. At different shops I checked about 7 or 8 devices - all had at list a single dust spot under the screen.
Completely agree with you, that is unacceptable. It doesn't take much in the manufacturing process to secure a dust-free environment.
So, as long as HTC is not able to provide a dust-free screen, I won't buy a HTC device.
I'll have another look at a new shipment when my dealer calls me. That will be it.
Dust under the screen is very irritating especially in bright daylight.
My eyes get fixated on it, can't help it! How much easer can life be for others who just don't care or just don't see it.
panmores said:
I feel your pain.
My eyes get fixated on it, can't help it! How much easer can life be for others who just don't care or just don't see it.
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Well i have no dust under the screen. ( touch wood touch gold) . Maybe because the protective shield i applied on my screen goes slightly beyond the screen, thus covering the gaps and everthing. It is hardly noticable if u ask me.
deeren said:
Well i have no dust under the screen. ( touch wood touch gold) . Maybe because the protective shield i applied on my screen goes slightly beyond the screen, thus covering the gaps and everthing. It is hardly noticable if u ask me.
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For most peoples' cases, the dust was there before they received the phone - i.e. during the manufacturing process. For me, the dust is not such a big deal as it's not causing any problems with my day-to-day usage. Only when the dust starts to cause dead pixels, will I worry. But for now, I'm loving my Hero (even more so, now with Paul's latest 1.4.1 custom ROM) to bits!
tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
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lmao, spoken like a true sadass.
Fact is when a phone comes out for the first month it isn't really what anyone expects, phones are always hyped up to be more than they are, or how would they sell? Happened with the Touch HD, Touch Pro, Touch Diamond, Touch Pro 2, heck, it was even with the iPhone for much much longer till Apple pulled their finger out.
The recent update from MoDaCo (1.4.1) has vastly improved things, and this isn't even the official update and its only the 1st update.
This phone lives up to my expectations because I was on earth, not somewhere out there drifting in space.
There are still issues with the phone, but like with all custom roms, they address the problems. Thanks Paul and all the developers / users out here who are feeding back problems to HTC and then fixing them for us great owners.
Oh, back on Topic. I had one spec which only showed on startup, but its gone now so I guess it was just dust. I wasn't bothered though, couldn't tell it was there in use.
Oh come on, worst reception of any handset I've ever had (across 5 separate Heroes) and build quality standards through the floor are the hallmarks of the Hero in my experience.
That's not taking into account the software issues (which I could stomach knowing that there's an update on the way).
Sorry if those things are to be expected, it's just that I've never had so many issues with a handset, but apparently it's standard? Oh well, welcome to your world then, I guess I should expect nothing to work when I buy it and hope it gets sorted later. It's unfortunate that this has been my introduction it's just that previously, everything did just work! (With the exception of the crappy camera on my W960i, that was much better after the update).
I appreciate that people feel some kind of bizarre emotional attachment to their purchases but I don't get why they'd say "I happened to get a good one so it doesn't matter! You have no right to be disappointed" when the issues are real and out there.
Perhaps it was naive of me to expect my text messages to arrive, for video playback to work and for me to be able to make phone calls on my phone (especially when the same SIM delivers decent reception in the same spot in another phone) but it does significantly diminish the experience for me. Camera's better than I thought it'd be, I'll give it that.
Either way, I'm not crying about it and my comment was meant to be flippant. Allowing myself to see my phone as a piece of crap that isn't going to work properly has given me the opportunity to chill out about it and not get annoyed. It's just a phone, oh well. I was hoping it'd be able to replace my iPod but I guess it won't be able to.
And that is how I made peace with the Hero. With any luck the significant issues in software will be sorted in the update. Until they are, I don't think I could possibly recommend it though and right now, I think I should have got an iPhone. C'est la vie.
Was that spoken like a true Sadass? Hope you got a big laugh if so.
I had initial issues LED failure, but it has since been repaired and the video playback is poor.
Otherwise im loving it , great form factor/design balance between screensize and phone size.
internet is superb on the browser and tethered to my laptop,
phone calls and messaging/emails work great and im lovin the apps and market place.
Love the customisable 7 screens no lag that i have noticed.
Best phone i have ever had YES perfect NO but what is..... if the update improves the video i dont know how i could fault it right now
tatwamasi said:
Oh come on, worst reception of any handset I've ever had (across 5 separate Heroes) and build quality standards through the floor are the hallmarks of the Hero in my experience.
That's not taking into account the software issues (which I could stomach knowing that there's an update on the way).
Sorry if those things are to be expected, it's just that I've never had so many issues with a handset, but apparently it's standard? Oh well, welcome to your world then, I guess I should expect nothing to work when I buy it and hope it gets sorted later. It's unfortunate that this has been my introduction it's just that previously, everything did just work! (With the exception of the crappy camera on my W960i, that was much better after the update).
I appreciate that people feel some kind of bizarre emotional attachment to their purchases but I don't get why they'd say "I happened to get a good one so it doesn't matter! You have no right to be disappointed" when the issues are real and out there.
Perhaps it was naive of me to expect my text messages to arrive, for video playback to work and for me to be able to make phone calls on my phone (especially when the same SIM delivers decent reception in the same spot in another phone) but it does significantly diminish the experience for me. Camera's better than I thought it'd be, I'll give it that.
Either way, I'm not crying about it and my comment was meant to be flippant. Allowing myself to see my phone as a piece of crap that isn't going to work properly has given me the opportunity to chill out about it and not get annoyed. It's just a phone, oh well. I was hoping it'd be able to replace my iPod but I guess it won't be able to.
And that is how I made peace with the Hero. With any luck the significant issues in software will be sorted in the update. Until they are, I don't think I could possibly recommend it though and right now, I think I should have got an iPhone. C'est la vie.
Was that spoken like a true Sadass? Hope you got a big laugh if so.
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Hold my hands up on that one, I thought you were only talking about software issues, not hardware, so I apologise.
I completely understand where you are coming from regarding hardware, seems HTC have had issues on a couple of their latest phones, Diamond 2, Pro 2.
I had a Touch Pro 2 and after the 5th, I gave up and got a refund. The hinges were loose, faulty, slack. The screen had actual dead pixels. Keyboards faulty. Screen loose.
Other than moving back to my Touch HD which was perfect in every way (after having custom rom made, and it really needed Windows Mobile 7 to make it perfect), I thought the Hero was the next step.
Hardware wise, for me, it is. It is perfectly built, feels solid in my hand, screen nice and clear, reception perfect for me (same as all other HTC devices I've had and my iPhone 3g).
I know some people have had major issues with phones and the majority seem to be the people with Orange's Graphite branded phones, gaps in screens, poor reception etc and it must be certain production lines causing the issue.
Hopefully more roms coming out will make the software spot on, but as for hardware, they all need sending back as £400 is a lot for a phone, like I said about the Touch Pro 2, when your paying that much for a phone you expect it to be perfect (hardware).
Aside from the hardware, there is so much achieved in this latest update from MoDaCo (1.5) and more and more software on the Market everyday, software will be 110% in the near future.
Hope your hardware issues get sorted, send it back!!
Hey, im going to switch to Tmobile on Dec 26th and really want to buy this G2 but i heard that it has loose hinge. Im a person that uses my phone on my bed and this is a problem for me. However, I also heard that some g2s are perfectly fine. Any help please???
hyunnnnny said:
Hey, im going to switch to Tmobile on Dec 26th and really want to buy this G2 but i heard that it has loose hinge. Im a person that uses my phone on my bed and this is a problem for me. However, I also heard that some g2s are perfectly fine. Any help please???
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The loose hinge thing is really bunk. Yes, if you tilt your phone a very specific way and hold it, it will unhinge. The question is, after months of use, is it a *PROBLEM*? The answer is no. It has never (not once) caused my any angst in common use.
Very true. But it will be better to have a g2 with no loose hinge at all. I know some people asked the employee to open all the g2s until he/she found a g2 without a loose hinge. I really want to buy this phone but the loose hinge part is making me consider more about buying it.
Hi, honestly theres no way in not getting one I have had 4 g2s 3 have had them, I finally just settled on it. The 1st thing I checked was the hinge when I got each phone and was unhappy when I found out that it had it but after using it for 2 weeks it doesnt effect usage at all. Theres no way the hinge will open by itself under normal use....even texting in bed normal way you hold the phone will keep the screen up you have to go out of your way hold it in a awkward position that isnt ideal for texting inorder to get it to fall. I used to be worried about the loose hinge but I think its a non issue that people just made an issue. I used the g2 with the non loose hinge exactly the same as the one with the loose hinge and couldnt tell the difference unless I specifically tried to prop it up.
I would recommend buying it from tmo using it for 2 weeks (unless ur in Cali then 30) and if you dont like it return it. I have also put it in gym bags, basketball shorts (baggy roomy things) and have no had it open once.
To be honest, I feel that the phone will probably fall out of your hands before it closes on you if you hold it in such a way where the screen can close on its own.
But there are still some chances of getting a g2 without a loose hinge right?
And its been two months since the phone was released so dont you think htc will fix this problem in the future?
Anyways, someone asked for a freshest batch and his g2 was perfect without any problems.
there not gonna fix it because its not an issue, i got mine last week and it has the "loose hinge". but I realize its not an issue and some people are blowing it way out of proportion. Like i said out fo 4 g2's 1 had a stronger hinge the rest were normal the one with a stronger hinge had a defective screen so i returned it, but havent noticed the difference at all in normal everyday use.
I just bought a G2 like 2-1/2 weeks ago and got a loose hinge. It's not really a big issue, I thought it would be, and was disappointed at "how loose" it is, but really as people have said (and I admit I didn't believe them when I didn't have the one) you pretty much have to try to make it open, or try to hold it in a way that would make it a issue, for it to be so.
I find that when I slide out the keyboard I naturally the placement of fingers above the keyboard in any natural way causes the hinge to hold even when holding it above your head in bed (the only position the hinge would be a issue).
Thats how it is for me anyways.
This loose hinge business gets me angry.
The hinge is supposed to be free flowing, it's designed to slide open, spring assisted which makes it even more desirable.
It's not loose, in no normal usage would it ever open accidentally etc.
This "loose hinge" business has been dreamt up by chavvy iGays.
If my G2/DZ's hinge was stiffer, it would ruin the effect of the velvety smooth opening mechanism.
I certainly prefer it to my stiff touch pro 2.
dazkeirle said:
This loose hinge business gets me angry.
The hinge is supposed to be free flowing, it's designed to slide open, spring assisted which makes it even more desirable.
It's not loose, in no normal usage would it ever open accidentally etc.
This "loose hinge" business has been dreamt up by chavvy iGays.
If my G2/DZ's hinge was stiffer, it would ruin the effect of the velvety smooth opening mechanism.
I certainly prefer it to my stiff touch pro 2.
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Yeah but no one can guarantee if some g2 will open by itself. There are actually numerous people saying that the phone opens by itself. And i think it depends on our personal taste to like the g2's very loose hinge. One can like a loose hinge thats annoying when laying down on bed and another one can like a stiff/not loose hinge because it will never open by itself and have no problem in anyway.
had my dz for a month now. it is actually true that it is designed to be "loose." sent an email to htc and they said that they tried various mechanisms but the z hinge is "optimal." i believe that because there are no stress on any part and mechanism. unlike other brands with slide, you see a spring that pushes and pulls the mechanism creating stress in the parts. i think that the z hinge will last longer than others.
hyunnnnny said:
one can like a stiff/not loose hinge because it will never open by itself
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It doesn't open by itself when it's "loose"
Sent from my T-Mobile G2 running Cyanogenmod.
Just get the phone and jf you don't like it, return it. The hinge isn't loose, it's just not stiff. It works as it was designed to. If you really want it to be stiffer than it is, pull it apart and stretch out the spring.
I first purchased a G2 on Oct. 31, and I, too, experienced the infamous loose hinge issue. However, I agree with the many users that it does not really interfere with daily usage. I was, however, bothering by my pivoting screen. When I applied pressure to use the screen, I could feel the screen being pressed down and it bothered me. As a result, I exchanged the device for a new one which I got for a few days now. The problem that bothered me is gone, however, the screen on my new device is clearly looser than my first one but it does not bother me as I thought it would.
What is this talk I hear about "opening by itself"? The phone cannot "open by itself". You have to go out of your way to hold it on a specific angle and position for it to, in your words, "open by itself".
Now, unless you tell me that you use your phone in that position where the screen will droop, then the hinge "problem" really isn't a problem.
And many others will agree with me when I say that there is absolutely no hindrance caused by the hinge that will affect your everyday use of the phone. Also, you have the option to simply buy the phone and return it if the hinge bothers you that much. It's actually quite convenient that there's no "action-reaction" caused by a spring in tension (like in the G1). What I mean is, if you open the G1, the spring will project the screen upwards causing a somewhat "large" force directed AWAY from your hand, so it would be wise to open the phone with two hands. Mind you, I had a lot of fun playing with that screen mechanism when I was bored. However, the G1 allows the user to open the screen with 1 hand and it's generally quite convenient (for me anyway).
IMO, if you own the G2 (DZ) you have in your hands a very solid piece of technology along with some good human engineering.
Anyway, thats my two cents on this topic. Base line is, you can go try the phone out. If you like it, keep it, if not, return it. If you can't be bothered by the idea of even possibly returning it, then perhaps go for another phone. But many users will tell you the hinge "problem" really isn't a problem.
loose hinge is a big issue but HTC decided to ignore cuz of the cost and no competitor for this phone now. it's so annoying not only in the situation you use keyboard on bed but also like pick up the phone on the table, the keyboard will open if not careful or the screen wobbles when touch.
if you buy it at t-mo store, they will replace as many as you want cuz they want sales commission. if you return the phone, they can't get commission but exchange doesn't cost them.
even if same batch, the build qualities are so different. you should try as many as possible.
Weaseal said:
The loose hinge thing is really bunk.
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What he ^^ said. My hinge if graded by those that say they have a loose hinge would be really loose. Yet I have never run into an issue with it as I just don't hold or operate my device in any manner that would reveal an issue. Who holds their phone upside down anyway...
Now if it's wonky as in doesn't seat properly and is wiggly when closed or open that is a different story. This video shows a different kinda loose hinge problem...
http://www.youtube.com/watch?v=MvHE5lZ1tCs
A better question would be "how to not get a loose hooker?"
I would take a loose hooker too...... I upgraded the battery on my Bell Des Z to 2400mAh with accompanying cover. It adds significant weight to the back of the phone with should make the "loose hinge" an even bigger issue. IT DOES NOT!!!! So, the loose hinge is mostly myth unless some peeps really hold their phones different.
Smartenup said:
So, the loose hinge is mostly myth unless some peeps really hold their phones different.
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lol
"you are holding it wrong"
-steve
The subject of this thread says it all, how loose is the hinge on your G2?
OPTIONS DEFINED
Very Loose = keyboard opens on its own, doesn't remain closed when held upside down or sideways, screen wobbles when typing on it
Loose = keyboard opens with some effort (jiggling/shaking), opens a little bit when held upside down or sideways
Not Loose = keyboard feels secure, doesn't open on its own, keyboard remains closed when held upside down or sideways
Mine = very loose (after one week of use)
I think you need to add some objective qualifiers/descriptions for each of the categories to make this thread even remotely meaningful. The descriptions in the poll choices are completely subjective. What makes "extremely loose" different from " somewhat loose" or "not loose"? For instance, I've read some people's screens wobble when the keyboard is open and they are typing. Does yours do that? Is it looser now that one you first received it?
Mines not at all then again I don't really use the keyboard. I can hold it upside down and it won't unhinge, it does feel wobbly whenever I type on the keyboard though.
Sent from my HTC Vision using XDA App
redpoint73 said:
I think you need to add some objective qualifiers/descriptions for each of the categories to make this thread even remotely meaningful.
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Added some definitions to the choices. If you have anything that should be added/changed let me know. I'd really like to make this poll beneficial for all of us.
redpoint73 said:
Does yours do that? Is it looser now that one you first received it?
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Mine is very loose. It was nice & tight when I first got it, but about one week after receiving it (brand new) it's now very loose.
mine is pretty loose. it was when I got it and it hasn't gotten any worse. at first I was really annoyed but honestly, I got used to it and don't care anymore. I know that might sound hard to believe but it's true for me at least.
it only comes open at a strange angle that its never actually in. I can make it come open by itself but it never has just during regular use. the only part that still bothers me really that there is a give to the screen when using the touchscreen with the keyboard out. but just in terms of functionality, there's really no effect.
Please make sure you vote by selecting one of the radio buttons at the top of the first page.
Also worth mentioning about my phone is that it opens slightly when I pick it up from a flat surface (e.g. desk, table), so I have to remind myself to pick it up from the bottom of the phone versus just the top or sides.
My impression from reading the various threads on this topic is that the phone is not designed to stay closed when held upside-down or sideways. I haven't seen anybody mention theirs staying closed under these conditions. But I would be curious to hear if there are some like that.
Mine opens by itself when upside-down or sideways. But I have to try very intentionally to hold only the keyboard part, and not touch the screen part at all. Its so awkward and unnatural to hold the phone this way, that I'm on the verge of dropping the phone. Its never opened unintentionally from normal use. The screen does not wobble at all when the keyboard is open. I guess that makes mine "somewhat loose". The phone is exactly one month old, and the looseness does not see to have changed over that time period.
redpoint73 > Does your screen open up at all when you pick up your phone when it's laying down on a table or other flat surface? That's what bothers me the most about this loose hinge. Every time I pick up my phone I am reminded at how loose the hinge is.
dustrho said:
redpoint73 > Does your screen open up at all when you pick up your phone when it's laying down on a table or other flat surface? That's what bothers me the most about this loose hinge. Every time I pick up my phone I am reminded at how loose the hinge is.
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Maybe just a tiny bit (almost imperceptibly). Only noticeable by the fact that if I drop the phone lightly in the palm of my hand, I can hear the two halves "flop" back together lightly. This is the only case where I can raise a criticism (and a very minor one at that) regarding the hinge. I would prefer it to be tighter in the closed position, but it really doesn't bother me. Mostly only when I read threads like this that make me think about it
redpoint73 said:
Maybe just a tiny bit (almost imperceptibly). Only noticeable by the fact that if I drop the phone lightly in the palm of my hand, I can hear the two halves "flop" back together lightly. This is the only case where I can raise a criticism (and a very minor one at that) regarding the hinge. I would prefer it to be tighter in the closed position, but it really doesn't bother me. Mostly only when I read threads like this that make me think about it
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Have you thought about adding adhesive magnetic tape to your phone? There are threads that go into detail about that, and I think I'm going to give it a shot.
dustrho said:
Have you thought about adding adhesive magnetic tape to your phone? There are threads that go into detail about that, and I think I'm going to give it a shot.
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I saw that thread. I don't know if it bothers me enough to add magnets. I would also be concerned about the effect the magnets would have on the phone's magnetic compass.
My one would go to "very loose" categorie :-( Keeping in mind that my phone is just 3 weeks old, it's realy sad...
Sent from my HTC Desire Z, using magic XDA app
I did an online chat with a TMO rep today, and will be doing an exchange for my phone. Unfortunately they will be shipping me a refurbished one, even though my phone is just one week old. The TMO rep stated that "the loose hinge is a known issue," and if that's the case why are they not exchanging this phone with a new one? Seriously pisses me off.
Don't you have trading standards or some regulatory body like that who can advise on your rights? A refurbished item in exchange for something a week old?.... that wouldn't happen here in the UK.
Mine is firm. and I got mine the first day radio shack started selling them which was 3 months ago if I remember correctly never had a problem texting upside down at all and never oppend byitself and best of all never exchanged it either 8D
Sent from my T-Mobile G2 using XDA App
dustrho said:
I did an online chat with a TMO rep today, and will be doing an exchange for my phone. Unfortunately they will be shipping me a refurbished one, even though my phone is just one week old. The TMO rep stated that "the loose hinge is a known issue," and if that's the case why are they not exchanging this phone with a new one? Seriously pisses me off.
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Don't stand for that. Call, talk to technical support, state your case and when they tell you they can't do anything because it's a known issue, ask for a supervisor, or customer loyalty.
They will send you a new phone, but I can assure you that the hinge will be just as loose as the one your exchanging it for. I'm 100% convinced it's designed that way.
For those who don't know me here, I previously owned the MT4G. I experienced major issues with the phone and exchanged it a total of FOUR times, meaning I had in my possession (not at once) a total of five MT4Gs. The first four phones had incredibly bad creaking buttons, the fifth one had perfect buttons but a washed out display. I refused to continue going the route of MT4G swapping, so they suggested me going with a different phone, and I chose the G2. The G2 they sent me arrived last week, brand new in a prestine unopened box. The hinge was perfect, not too tight and definitely not loose like it is now. Each day it got a little bit looser, and now it's just ridiculously loose to the point that it opens no matter how I hold it.
So, maybe they're shipping me this refurb because I've already gone through so many exchanges, but two of their top phones have so many issues that it just makes me sick. With all the issues with the G2, MT4G and Vibrant, I'm shocked I haven't heard about any lawsuits against TMO. Or at the very least, I think TMO should be proactive about this and admit that there are problems with these phones, and that they should be more than willing to do whatever it takes to make sure the customer is happy. I have to say I was treated very well during all those MT4G exchanges, and I feel they did everything they could to make sure I was a happy customer. But, I'm still not thrilled being told that I need to accept a refurb for a G2 that was technically brand new and just one week old.
digital_exhaust said:
They will send you a new phone, but I can assure you that the hinge will be just as loose as the one your exchanging it for. I'm 100% convinced it's designed that way.
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This.
My hinge is somewhat loose. It doesn't bother me at all, it doesn't affect daily use. I notice people on this forum and others are too caught up on this non-issue imo. Honestly if your one of those people where a loose hinge is gonna bother you, you might as well get another phone. No point in getting a replacement G2 for a loose hinge when its most likely gonna be the same.
boost3d23 said:
I notice people on this forum and others are too caught up on this non-issue imo. Honestly if your one of those people where a loose hinge is gonna bother you, you might as well get another phone. No point in getting a replacement G2 for a loose hinge when its most likely gonna be the same.
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It is an issue because some people have received a G2 that has no problems whatsoever with the hinge and others have received a G2 with a loose hinge (like myself). I'd be totally fine with the phone if everyone's phone was the same, but knowing that some have a normal/strong hinge (not loose) and mine is super loose makes me feel like I'm not getting exactly an issue-free phone. No way in hell was this phone designed to be loose like that. It shouldn't open up the second I pick it up off the table, but no matter how I pick it up or hold it the screen moves around or opens up. It's just not right. If it stayed closed until I gave it some force to actually open up, I'd be totally fine with it. Once it's open the looseness doesn't bother me one bit, but I can't have a phone that refuses to stay closed when it should be closed.
As I understand it (so take this with a grain of salt), this isn't illegal (at least in the US) and is actually standard practice for many companies (to use refurbished stock for warranty replacements and new ones if that stock has been depleted). If you have ever filed a warranty claim on a defective laptop for example, odds are you will receive a refurbished one in replacement (or if they are repairing it by replacing the motherboard, it'll most likely be with a refurbished board). In fact most warranties (probably all) clearly state replacements may either be new or refurbished. This is probably why you haven't heard about any lawsuits. Add to this the fact that this particular issue is very subjective (as you've probably noticed just by how dismissive many of the users are on the forum with regards to the issue) and making a legal case becomes even tougher. Also, unless T-Mobile or HTC has officially stated this to be an actual defect (and not just an offhand comment of a customer support rep), they can simply say it was working as designed (or at least within the spec'ed tolerances). While it all definitely feels unfair in some situations, it's unfortunately just how it is with US consumer protection laws. They have no obligation to replace your unit with a new one, only a working one. I believe if the replacement they send you is defective as well, you can get a refund for the phone (T-Mobile's policy).
That being said, if you are upset about it, I agree that you should try talking to T-Mobile again. Make a big fuss about it to them. More times that not, they would rather appease the customer than lose one or face bad press. With your phone being only a week old, maybe you can ask if they would do something like issue you a refund and then place another order for a new phone?
Hi guys,gonna be getting a Desire Z! Quite a slick phone as I've read in the forums!But beforet that,I'll be getting a Milestone 2 first because its cheaper and to also test it out.Stupid motorola locked the bootloader on it or else I would have just stick to getting the Milestone 2.But oh well,Desire Z looks good!So just one question and I know its been asked among users of the Desire Z quite a lot if times.Will the hinge become loose after long time usage? Or has anyone ever broke the Desire Z and you've now got a physical keyboard separated from the phone?Please help!I don wanna end up with 2 broken pieces instead of just 1 phone in my hands!
Help anyone?
While some hinges do become loose with time, it shouldn't be a big problem. The hinge itself is not fragile in any way, so you won't end up with the two halves separated if you don't mistreat the phone.
you shouldn't go for G2. loose hinge is extremely annoying. if you keep G2 in a pocket of not tight pants, it'll open a bit and close on every single step. i wonder this kinda continuous hit between display and keyboard affects other part like camera lens.
Lol, what crappy hinges do you guys get in the US? My Z is a bit loose, but it sure as hell doesn't open inside my pocket.
But it won't be so frustrating till its unusable right?
Depends. Do you suffer from (or enjoy) OCD? If you don't, you're safe.
Yup I got you!Thanks!But you all have no problem with it right?
i'm already tear down my desire z, because i don't have waranty again after i get some water mark with my LCD. So, hinge won't be a problem, I can always teardown, fix the spring
Contrary to what you might be reading, there is actually NO PROBLEM with the hinges on these AT ALL.
One or two people, who were used to the HARD SNAP of the DREAM, thought that it was a little soft (just because it was different than what they were used to). In fact, it is very very nice. MUCH NICER than the DREAM, which had a very harsh spring in it that you actually had to restrain to prevent it from snapping too hard.
These 1 or 2 people posted that their hinges were bad (when they werent), and a whole lot of other people ended up ***LOOKING FOR PROBLEMS***, and managed to find some VERY UNLIKELY circumstances where they could manipulate the thing into opening. IN FACT, these are NOT circumstances that you would ever experience -- you have to, not only hold it wrong, but actually TRY HARD to get it to do something weird, like upside down at a weird angle, and SHAKE it.
i have no problem whatsoever.
worse case scenario, verkion created a thread in the G2 and Desire Z General forum titled "FIXED: G2 Hinge Teardown/Repair." http://forum.xda-developers.com/showthread.php?t=863919
I love the hinge on my phone, it's pretty much perfect !
keinengel said:
Lol, what crappy hinges do you guys get in the US? My Z is a bit loose, but it sure as hell doesn't open inside my pocket.
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+1 mines a lil loose but not nearly that bad
I'm not OCD, but mine opens enough in my pockets to unlock the phone and if I grab it off the desk without making sure to hold it by the entire rim tightly, it will pop open as well. I'm keeping it, but will probably add some additional magnets or something once the warranty period is up...butt dialing due to pocket unlocking is getting annoying.
dhkr123 said:
Contrary to what you might be reading, there is actually NO PROBLEM with the hinges on these AT ALL.
One or two people, who were used to the HARD SNAP of the DREAM, thought that it was a little soft (just because it was different than what they were used to). In fact, it is very very nice. MUCH NICER than the DREAM, which had a very harsh spring in it that you actually had to restrain to prevent it from snapping too hard.
These 1 or 2 people posted that their hinges were bad (when they werent), and a whole lot of other people ended up ***LOOKING FOR PROBLEMS***, and managed to find some VERY UNLIKELY circumstances where they could manipulate the thing into opening. IN FACT, these are NOT circumstances that you would ever experience -- you have to, not only hold it wrong, but actually TRY HARD to get it to do something weird, like upside down at a weird angle, and SHAKE it.
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