Database Users

Can't connect to the net via Activesync

Any tips? I'm sure I have everything set up perfectly, but it just won't download any web pages. Is there something i'm missing?
I can download my e-mails fine (Hotmail, and IMAP) but can't get any web pages open using eather IE or Opera.
Cheers

Try disabling proxy on your GPRS/EDGE connection first (take note of the settigns first). I haven't been able to do anything using Activesync Passthru.

It was allready disabled.
I've just done a hard reset, and it still won't connect with a fresh Activesync connection. Any ideas?

ACTIVE SYNC AND INTERNET
Under options in ACTIVE SYNC---you have to have THIS COMPUTER CONNECTS TO INTERNET .

Thanks, but it's allready ticked.
Anything else?

hi!
Use tweaks2k2.net or any other program that enables the browser pass as IE 6.0.. just try

ACTIVE SYNC AND INTERNET
I've also had problems if my OUTLOOK inbox is set to my POP MAIL ACCOUNT (YAHOO). When I check outlook mail for some reason it connects.
Also--what are your connection settings to get to INTERNET for your GPRS and WORK settings unrelated to active sync?

Re: hi!
guitarman_08 said:
Use tweaks2k2.net or any other program that enables the browser pass as IE 6.0.. just try
Click to expand...
Click to collapse
I don't get what you mean. What will this do?
Cheers!

hi
Well, matheprat im just guessing if this is right... but i have encounter this problem wherein i can't load any web page on my ppc..theres an option on tweaks2k2 where you can chage PPC IE as IE 6.0 Well It will not totally chage but it will make your browser pass like an IE 6.0.. just try and let me know if you've done it

Thanks for the reply. I tried doing the above, and there's no change, I still can't connect. Every time I connect the PPC to Activesync I get a message saying that it's unable to find a server assigned IP. Ive tried using a specific IP (my computers), and leaving it to obtain one from the server, but neither work. When it was connecting before, i set it to obtain an IP from the server.
I also can't update the weather info for SPB Pocket Weather, but I can check e-mails (hotmail and IMAP), and sign into MSN on the device.

k!!

k!!

DirectPush - Send, Recieve Folders - but no email!!

Hi,
I have setup Direct Push on our Exchange servers and setup my Qtek 9100 to DirectPush from it.
I recieve the folder structure
It tells me how many emails need downloading
I can SEND emails
But it doesnt bring any emails down!!
Can anyone help??

Email
I seem to be having this EXACT same issue. I cannot figure out what is failing.

Hmmm.. I am not at all sure, but I have an idea. If you go to activesync on the phone, and then go to configure server (under the menu right softkey), and then hit next and next again, you should see the screen with the things you are syncing... contacts/calendar/email/taskes, ect... If you then click on email, the settings button sould un-grey. Click settings. Change "Include the previous" and "limit email size" to "all", and then hit the "ok" in the upper right corner, and then finish. Hit the left softkey for sync, and it should get all of your email from the server... I have no way of knowing if this is indeed your problem, but I thought it may be worth a try... I would be interested to know if it works!

I have seen someone with exactly the same problem which I couldn't solve.
Are you by any chance running Microsoft SmallBusinessServer 2003 and Microsoft ISA 2004 :?:
Eman

We are running ISA Server...
Does everyone have this problem with Qtek or is it universal? I was going to try update ROM because you cant change account settings once you put them in, they grey out! But the ROM on Qtek seems a lower number than that I have installed... and Im not entirely sure what a ROM update does.
I have selected ALL on everything, just the number of emails to download increases... say 500 it displays 0/500 then 125/500 then disappears, still no email or anything!!

Just tried updating ActiveSync to 4.2 on a HP 6915...
Same problem...!!
HELP

Issues
Ok, here is what I've learned (which isn't much) so far:
I'm using a T-Mobile MDA with the stock firmware. I am trying to connect to Exchange Server 2003. I've seen the server options grey out as well, but the trick I've used is to configure the server options in Active Sync on the pc you have it connected to. The Windows Mobile version of Active Sync doesn't seem to play as nice at times.
Starcruzier--
Thanks for the suggestion, but I have tried that as well. I actually went through the same steps with a T-Mobile SDA on trial as well. When I do the steps that you outlined on both devices, I actually pull down all the mail...but I get no new messages as they come (and I did configure the SMS to send "As they arrive".
I'm starting to think this is more of an issue with either Active Sync, Exchange, or how T-Mobile handles push email from Exchange.

I honestly dunno about qtec, I have a T-mobile MDA. I am running rom version 2.26.10.WWE (just upgraded...) and I am using the Microsoft Direct Push (no SMS required... ) What rom are you using, and are you using the direct push or the SMS method (as I believe they work differently...) You can get the rom I have from a link in this thread:
http://forum.xda-developers.com/viewtopic.php?t=57554
although it is customized for T-mobile....

Question
I have a T-Mobile MDA as well. Star...did you get push email working with the stock ROM on the device?

Nope, when I got it push email was not supported by the default rom, and so I upgraded. I recently got a new one because the old one broke, but I believe that I upgraded this one before I tried to setup the push, so I dunno if it is supported by the default rom, or how well this works... hope this helps...

Starcruiser1229 said:
Nope, when I got it push email was not supported by the default rom, and so I upgraded. I recently got a new one because the old one broke, but I believe that I upgraded this one before I tried to setup the push, so I dunno if it is supported by the default rom, or how well this works... hope this helps...
Click to expand...
Click to collapse
That's easy to find out - in ActiveSync on the device, set the schedule to "as items arrive". If you've got AKU2 on the device, it should NOT ask you for a unique device address.
You can also make sure by going into settings > system > about; my OS shows as "OS 5.1.195 (Build 14955.2.3.0). Afaik, that means I have AKU 2.3 on the device. You need at least AKU 2 for DirectPush to work. Oh, and Exchange 2003 SP2 on the server.

Did everyone else just setup DirectPush and recieve emails straight away, or is it just me with the problem?
Does ISA effect it??

ellisjacklin said:
Did everyone else just setup DirectPush and recieve emails straight away, or is it just me with the problem?
Does ISA effect it??
Click to expand...
Click to collapse
If you get the folder structure, ISA should not be the problem. And yes, DirectPush works right away; if you have AKU 2.x on the device and when connecting to the server it determines that the server supports DirectPush, it should work at once.
Of course, DirectPush can be disabled in the Exchange System Administrator console. That would explain the effects you are experiencing.

Do you mean the tickbox 'Enable DirectPush' in Exchange Manager?
This is enabled on the Front End and main Exchange servers..

ellisjacklin said:
Do you mean the tickbox 'Enable DirectPush' in Exchange Manager?
This is enabled on the Front End and main Exchange servers..
Click to expand...
Click to collapse
Yes, that's the one I meant. Did you increase the timeout on the ISA server to 1800 seconds (30 minutes)? Does it work with other Windows Mobile devices? Does your mobile operator maybe not support persistent connections?

I have just set this for Outgoing and Incoming to 1800.
Tried my PDA and it still does the same thing, shows me how many it needs to download (which is nice) and then decides not to download them.
Vodafone (provider) tell me as long as Internet APN is active, which it is, it should be fine.

ellisjacklin said:
I have just set this for Outgoing and Incoming to 1800.
Tried my PDA and it still does the same thing, shows me how many it needs to download (which is nice) and then decides not to download them.
Vodafone (provider) tell me as long as Internet APN is active, which it is, it should be fine.
Click to expand...
Click to collapse
Somewhere in ActiveSync, you can set the debug level to "verbose". Does it tell you any more when you set it that way? Also, on the backend Exchange Server (where your mailbox resides), check the entries in the IIS Log (%systemroot%\system32\Logfiles\w3svc1\exYYMMDD.log - assuming it runs in the default Web Site, else w3svc1 will be something else). Do you have IIS Lockdown installed on the server? What happens if you sync manually, does that work? In the settings of the user (Active Directory Users and Computers), are the Exchange features pertaining to Active Sync activated?

I have set this to Verbose, cant see any effects of it though..?
If I sync manually, it tells me what there is to download, doesnt download them, then goes again and does 0/1 on everything. And ends seemingly normal bringing nothing down.
I have lots of log entries relating to the GET and PROPFIND from ActiveSync in the log but I cant see anything displaying a problem.. everything seems to be communicating but just not bringing down the emails..
User Enabled Syncronisation is set against the user on AD.

ellisjacklin said:
I have set this to Verbose, cant see any effects of it though..?
If I sync manually, it tells me what there is to download, doesnt download them, then goes again and does 0/1 on everything. And ends seemingly normal bringing nothing down.
I have lots of log entries relating to the GET and PROPFIND from ActiveSync in the log but I cant see anything displaying a problem.. everything seems to be communicating but just not bringing down the emails..
User Enabled Syncronisation is set against the user on AD.
Click to expand...
Click to collapse
After enabling verbose and trying one sync, what does it show when you hit "view status" in ActiveSync? Also, is it possible that you have policies in Exchange 2003 in place and your device is not compliant (e.g. no/too short password)?

Ive tried Verbose and no error is displayed, everything ends normal on Sync.
It is strange that you can send emails from the device no problems, so I assume the device is compliant. I have tried a HP PDA and have the same problem.

Gmail weirdness

I've had very bad luck with using my Gmail account on my new Touch HD so far. Anybody else had problems with this?...
Here's what I've observed:
I've installed the Gmail Java client but haven't been able to login to my Gmail account with it even once. It fails to sign on every time, saying "this program requires a working data connection". Of course, I'm sure that I'm using the correct user name and password. I've also tried entering just "username" into the first field rather than "[email protected]". Didn't change the result. Meanwhile, I can connect to the web via Opera Mobile and Opera Mini just fine and use other network-enabled apps like Google Maps. So, I do have a working connection. I've also tried turning off my data connection so that it's established from scratch on the next attempt. It didn't help. Turning on airplane mode for a little while and then turning it back off to try again didn't change anything either.
I've set up Gmail as an account in Outlook Mobile. Initially, I just used the automatic setup. It worked fine at first. It downloaded an initial set of that day's e-mails. I'm pretty sure a later send/receive also retrieved an additional messages even. But it stopped working at some point after that and, ever since then, this Outlook account hasn't worked either. It keeps showing an "error synchronizing" message on the status bar and I get a pop-up saying "cannot connect with current connection settings". There's nothing wrong with my connection settings, as I explained above. I try a website (that wasn't cached) on Opera Mobile immediately after this and it comes up fine. I've also tried a warm reset, but it didn't do anything. I've then deleted the Gmail account and created it from scratch using the manual approach explained here and on the Gmail site (starting with "[email protected]" as the fake address, and so on). Still, no go.
Meanwhile, I can login to my Gmail account via Opera Mobile on the same device (or from any desktop machine) just fine.
This is only the second day I've had this device and I had spent last night installing a bunch of applications on it (which I'm accustomed to using). Some of these were networking-related applications, too. However, I'm pretty sure that my Gmail account in Outlook Mobile was set up and was (temporarily) working after installing all those apps. So, I don't see that much chance that something I've installed might be causing the problem. (But I'll still try a hard reset and start from scratch as a last resort, if I have to.)
Is anybody else seeing anything like this? Specifically anyone who's using the Touch HD on AT&T's EDGE network, perhaps? Because, I'm beginning to wonder if I should suspect some weirdness about the network. That is partially because I also noticed another strangeness last night: The white square background of the "E" logo for the EDGE network on the Touch HD turned from a solid white to a "cross-hatch patterned" or "faded" appearance for a few hours. During that time, I couldn't connect anywhere at all. I tried a few things and some resets, but nothing changed it. That was the status last night as I went to bed. This morning, I woke up, and the logo was back to normal and all connections (with the exception of Gmail) worked fine again. So, that's why I think that strange logo was due to an AT&T network issue. Assuming that one was an AT&T screw-up, I'm now wondering if another more minor AT&T network screw-up might still be at play that prevents me only from connecting to Gmail. (Something specific to SSL connections, perhaps?...)
Incidentally, after typing the end of that last paragraph, it occurred to me to try an SSL connection. I tried the web-based mobile login page for Gmail in Opera Mobile once again. (It uses HTTPS.) It worked fine. So, it can't be a fundamental problem with SSL connections either.
Or could Gmail be experiencing some short-term anomalies with their IMAP server at the moment? Anyone seeing anything like this with them at the moment when using IMAP?
I'm completely stumped. I can't even imagine what else might be going wrong.
Any ideas as to what I should try next?

It turns out that I solved the mystery myself. For those who might have the same problem, let me explain...
The problem was that my cellular network data connection was set up to use a proxy server. I can only guess why it initially worked, which must have been because I think I did a new "connection database" download after Gmail (as an Outlook account) worked successfully for a while. I suppose the settings were correct before the connection database update, and the update must have screwed up things. (The Java-based Gmail was something I installed very late anyway, so my first attempt at using that must have been after the connection database update.)
To fix this, I needed to go to Settings -> Connections (tab) -> Connections (item) -> Manage Existing Connections -> Proxy Settings and deselect the checkbox labeled "This network uses a proxy server [...]". That fixed the problem for both the Gmail account in Outlook Mobile and the Java-based Gmail app.

IE is the only app that can connect to internet.

I'm hoping someone can help me. I have an AT&T tilt. I've had it for a year with no problems. Yesterday I tried opening Opera 9.5 and it just hung at connecting to media net. I tried a soft reset, I've tried removing the batteries and reinstalling opera. The problem still persists. I tried leaving it alone to connect to media net, and found google had loaded about an hour later. Unfortunately the browser was still non-responsive. After taking a look at other programs, I discovered, Internet Explorer is the only app that works. Even messaging doesn't, it hangs while trying to connect to download mail. I tried leaving it alone like I did for Opera an found it "logging on" about an hour later, but it was hung. I've also tried turning on WiFi, but Opera still cannot connect.
From what I can see, it looks like there's an issue connecting up to the network, however, I can't explain why IE can do it, but everything else can't. Does anyone have any idea or suggestions for troubleshooting this one?
Thanks in advance.

hi,
try this opera fix.
http://www.ppcsg.com/index.php?showtopic=101958&st=430&p=749204&#entry749204
as for messager live .. good luck with that .. as far as I can see, the only solution is to do a hard reset and AVOID using the auto configurator in the email setup.
quote
" bad news for Windows live/ hotmail users is that they do not get the chance to select the network connection a windows live/hotmail account uses. On the very first part of the e-mail setup, as soon as you type in "[email protected], or [email protected]" , the account wizard completely takes over declaring that "settings found for hotmail.com". And even after you type in all your details you do not get to option to select the network connection to be used. (This is consequence of the fact that Microsoft Windows Mobile thinks it knows best how to configure microsoft based e-mail accounts for windows mobile.) The network connection that is automatically selected is called "The Internet". As you cannot select another network connection, you must edit "The Internet" connection so that it has the right settings for your particular mobile service provider. To do this"
Unquote
http://forum.xda-developers.com/showthread.php?t=304159
But the strange thing is that I cannot find The Internet connection settings. So i cannot edit The Internet networking settings. Apparently, the end user is deem too stupid to know how to edit it correctly, so it's set automatically and hidden from view. Still investigating.

Nexus & Exchange email

Morning - looks like I am one of the few in the Uk to have got my Nexus - arrived yesterday morning complete with engraving on the back.
As an aside the DHL tracking on the web still shows as only "shipment details received"!
The reason for my post is getting email from my Exchange server - it all works fine with my iPhone and Hero, but when ever I try to connect with the Nexus I keep getting "Setup could not finish - Unable to open connection to the server"
I have tried Touchdown and it is also upable to get the activesync profile from my server! gets a Error 500:
Is there something simple I am missing? I am able to browse the wen and get my gmail on the device but no exchange!
Any help would be great
Thanks
John

I have been able to use both the Android mail connection & Touchdown to connect to my hosted Exchange server (2007) using SSL, I guess as you have connected from other devices you must know the settings of the server.
Are you connecting via Wifi or 3G ?
Shouldn't make a difference, but which carrier are you on & did you get the 3G correct ?
Can you connect to the server on OWA via the browser ?
Good luck

Working fine for me, have you tried playing around with the settings? E.g. mine doesn't work unless I've checked the SLL box (but not the accept SLL certificates box), and make sure you precede the username with domain\

tried on both 3g and wifi - both no joy
just been looking for roadsync on the market and I don't appear to have any paid apps either...
been using an O2 sim just putting my orange sim to see if it makes a difference but doubt it will as wifi doesn't work...
stumpted!

I originally had a problem connecting with the native activesync with a similar error, however touchdown worked fine. I would try touchdown quick config and see if it can figure it out. You also might need to look at the certificate options under touchdown. Forcing that might help.

I have tried again with Touchdown - and managed to capture these results from the log:
I have reset my hero and reconnected to my exchange server and it connects fine...
I have called HTC to arrange a hardware replacement but the guy on the phone didn't seem to know what he was doing.
Checking Certificate...
Checking ActiveSync with SSL...
ActiveSync location returned HTTP code 500 : ( The request was rejected by the HTTP filter. Contact the server administrator. )
ActiveSync Version :ActiveSync ERROR :500
Trying activesync protocol 121...
ActiveSync provisioning returns HTTP:400
Error provisioning ActiveSync: Policy status is 0
Trying activesync protocol 2.5...
ActiveSync provisioning returns HTTP:200
ActiveSync provisioning success
The following policies have been requested :
- Allow Simple password
Refreshing AS folders
Error refreshing folders
Socket is not connected:Exception performing request
ActiveSync version check returned negative, but still trying for 12.1
Checking 2007 with SSL...
attr value delimiter missing! (position:START_TAG <HTML dir='null'>@2:11 in [email protected]) for operation: Subscribe-> Error renewing a subscription
Socket is not connected for operation: Subscribe-> Error renewing a subscription
Checking 2003 with SSL...
Checking 2003 without SSL...
Socket is not connected:Exception performing request
Would welcome any help from someone wiser than me
Cheers
John

How did you capture the log from Touchdown?
I'm using Touchdown here as well and have no issues to speak of. From what it looks like it might be something server-side?

Quick connect in touchdown captures the log as it tries to connect.
I agree it all points towards a server issue, but what is different between the nexus and the hero? I have reset my hero and reconnected with the standard android active sync connnector and it works fine. I use a neuxs with the exact same settings on either touchdown or the android connector and it fails!
It is driving me mad - I have synced my outlook contacts with my gmail account so I at least have numbers etc. but without email this phone is going to end up on ebay real fast
John

Not sure, but have you set the simple password in Touchdown? It looks like that is a required policy and if touchdown doesn't report back that it is set you won't be able to configure.

because the hero doesn't support the simple pin I got my exchange admin to remove this requirement for me

An even bigger thing for me was the lack of Exchange Calendar Sync on the N1. Seems a terrible omission when the Droid/Milestone supports it without trouble.