http://shop.o2.co.uk/shop/o2uk/jsp/tariffs/selectTariff.do?tariffPageView=PayMonthly&pageTab=12Month
clearly says " Unlimited free GPRS and i-mode browsing until 31st December 2005 (compatible handset required)"
although from reading this forum , appears thats not the case - so I emailed / called them and was told - only applies to i-mode phones, well if thats the case why list it on nrmal tariff and not under "imode "
instead I get 5mb for first month, then 1mb pm thereafter
Not happy ! - 5mb may be enough for a small gprs /wap, but not for html browsing on a pda ( which I had inctended to link to laptop)
i got a similar email reply to this myself today:
New customers receive the 'Welcome Browse and Download' offer, which gives 5 MB free GPRS allowance for the first 30 days. This offer is not for existing customers.
The unlimited free GPRS and i-mode browsing until 31st December 2005 is only available to the customers, who have purchased an i-mode handset with the our new Pay Monthly tariffs.
Click to expand...
Click to collapse
they have received enough queries about this by now that they surely must be aware that the page is misleading? and yet, they are still selling Exec's online with the 'unlimited free gprs' claim on the page.
grrr.... if only O2 weren't the only ones doing the Universal in black :-(
Just mention advertising standards and I'm sure they will wave the charge for you.
Watchdog is another good way to lubricate respone machinery too! Also, you could contact Which.
The C/S is awful... first email did not answer questionjust said 5Mb....
call... afrer pulling up webpage said " oh yes I see what you mean".. at first agreed to add it, then after checking, said no - but admitted I wasa right
My complaint email ... asking for reinstatement of offer or a small ( in comparison financial rebate) .. their reply just repeats their 1st email, not answering question/ complaint
I will follow this up (This offer is potentially worth 2.3 months x £75 = £172 !! ) ,
even their telephone C/s & an email reply seems to agree that advert is misleading, but only couple of small offers ( £10 / 4mb extra gprs for a minth!)- still not happy - they said case now with complaints dept
I have had mine about a week and it says on my bill I get 5mb free (though I e-mailed and asked and was told it was unlimited).
My bill shows no record of me using any of my 5mb - even though I should have used about that. Maybe they are not charging after all. If they do, they can sing for their money :twisted:
My online bill also states that I get a "Welcome browse and download 5 MB" but on the used to date column, the value is still zero when I've blatantly used it. Very odd.
I was looking forward to unlimted GPRS till the end of the year!
Re; Free GPRS
Hi, I have an online account with o2 and pointed out to the customer help line the URL detailing the "Unlimited free GPRS and i-mode browsing until 31st December 2005 (compatible handset required)". After having a word with his line manager not once or twice but three times! They agreed to add a note to my account stating that I would be reimbursed for any GPRS usage between now and 31st December.
Hope this helps?.. “if you don’t ask.. you don’t get!” :lol:
Just spoke to C/S on the phone and they stated that it's just for I-mode phones.... Boo!
Might email them and mention trading standards etc..
Re: Unlimited Free GPRS and i-mode.. lol
I had the very same argument with them. It says "GPRS and i-mode" I just kept referring back to their website details. Took three attempts for them to agree, it's very misleading! Hum?.. Accidental?.. Who knows?.. But they haven’t changed it yet!
I'd be cautious about trusting O2's online bill and account data. iirc, there was a mention on news://uk.telecom.mobile just a few days ago complaining that the online data usage information was at least a month out of date...
I have phoned the O2 help previously when I was using the O2XDAIIs and the call centre said "its free so use it" - I did - and to date I have never been charged, now I have the Exec (second device with its own number) I have been using GPRS quite heavily - and await my second bill - the first showed no G3 traffic charge - I will phone when I get chance but to date O2 has not cost a penny above the normal line charge - the advert on the web does state "free" and that means no charge in anyones opinion - Mike
Totally agree with you Mike ,
As I read that others were being told , " its not free" , and given its something like £3 per mb on my tariff , I thought ( perhaps stupidly! ) that I ought to check , as rather not be arguing a £1500 bill for 1.3gig download ( which I would had done if also connected to my laptop)
I am having the same problem in getting my free GPRS/3G data. See this thread - http://forum.xda-developers.com/viewtopic.php?t=30817&highlight= for details. I have now received a further email saying they are unable to read my screen-shots - which are in JPEG format! They also STILL have not encalated my query to a manager even though three of my emails have asked them to do so. I will send a further response today, asking for a resolution by the end of the week or I will be taking this matter further - otherwise I can see them delaying until end of December....I wonder why...
If they agree to reinstate , I will expect the offer to extend further than 31/12/05 to cover the time I am been unwilling to use ( at risk of fees)
-
I have given them numerous alternative's that I will accept as a repalcement of this offer.
just rec'd this
I can assure you that it is our aim to provide the highest level of customer service and we are always concerned to hear if we have failed to meet your expectations. O2 regret that you feel that you have not received the high standard of service, which our customers have come to expect from us.
Whilst I appreciate your comments regarding our website and your comments will be forwarded to the relevant department. I can advise that you have been given the free GPRS service until 31/12/05 and a £10 goodwill gesture
Click to expand...
Click to collapse
"On ya sell!"
Just shows if you stick at it, o2 will honour their agreement!.. just a shame you have to grab it like a bull dog and don't let go!.. in order to get anywhere!
"On ya’ sell Cilonc57.. Your a shining example to us all mate" :wink:
cheers ( I think.. your typing is as bad as mind)
It took 2 calls and about 6 emails to get anywhere - finally ended up with
Complaint Resolution Dept
actually after using the set for a few days , think I would prefer a cash settlement as no 02 3G signal, but guess I can't have it all !
Next part of the saga
---
Sent an email to them , suggesting that as I did not have the free GPRS for 8 days, and it took 6 attempts ( calls/ web forms / emails) befo0re it was resolved , perhaps I should receive a token of compensation
( I also pointed out that under their terms 8.3 / 8.4 I felt I was actually entitled to terminate contract early as it took themn more than 7 days to correct their error. -Petty maybe , but thought a good bargaining position ------ This is not the same as returing phone under 14 day period)
Now get a reply stating ....
As told in our previous emails, the free GPRS promotion is available to the customers who have purchased an i-mode phone. As your phone is not an i-mode phone, you are entitled to 5.0 Mb free GPRS access until 31 December 2005.
Click to expand...
Click to collapse
Ok they do give me the option of the 14 day return , although implied phone would have to be returned, but cost not credited!
Related
Dear All,
I'm a current XDA I and II owner who has been spending an unhealthy amount of time on the xda-developers forum waiting for the Universal to be announced and then available.
To get right to the point, after considerable analysis I have concluded that O2 is shipping the best value XDA, plus in black it also looks the best IMHO!
To be Specific: (GBP = Pounds sterling)
a) Went to O2 shop website
http://shop.o2.co.uk/shop/o2uk/jsp/handset/SelectHandset.do?paramName=3g
b) choose XDA EXEC, select 12 Month tab, Online 50 contract
c) Phone costs 139.99 GBP
c2) Yes, I'll say that again: Phone costs 139.99 GBP
d) 12 months contract at 19 GBP monthly = 228 GBP
e) Total 12 month committment is about 370 GBP.
f) Customer service say unlocking is 15 GBP
g) Consider the ITS (International Traveller Option) for 3 GBP monthly to reduce the totally outrageous cost of non UK calls to only moderately outrageous.
The best deal I have seen so far. But wait for the potential gotchas:
1. Though I have saved a screen print I was suspicious that the 12 and 18th month contracts had the same online 50 tarrif. Hope not a shop error
2. I was sent an order reference but can't seem to check it online
3. O2 customer support say my order is with the credit checking dept and there may be a problem.
With my naive and optimistic head on I hope O2 will honour my order and I will be a happy and satisfied customer.
regards marcus :roll:
PS: it also says: Unlimited free GPRS and i-mode browsing until 31st December 2005 (though when I called customer support they said this was incorrect and are getting back to me Tuesday 18th December 2005)
They still only have the 2MB and 4MB data bundles though by the looks of things.
Not that you would want to risk the deal, but aren't you also free to switch tariffs after 6 months?
V
Could we in the US get that phone, with that plan, pay it in full, and just toddle off? No harm, no foul since paid in full for 12 months. Still a better deal than buying it here locally.
valheru: Could we in the US get that phone, with that plan, pay it in full, and just toddle off? No harm, no foul since paid in full for 12 months. Still a better deal than buying it here locally.
Click to expand...
Click to collapse
heh - my thoughts exactly..
thats bout 690$ us !! 8)
could be nice ay?
Wow.. ok let me get this sorted in my head.. I can get a HTC Universal for one year for only £367.99? If so why do people pay £669.95 for the JASJAR?
A lot of people don't like getting involved in plans and have carrier locked phones. So they spend the big bucks and buy an unlocked device.
I'd really like to know if US residents can buy this device on the plan mentioned above and pay it in full. Save us about $500-$600 dollars US.
Anyone know?
O2 Online 500 Tarrif
I just got my O2 XDA Exec today and am still waiting for it to charge,
Not sure why they aren`t advertising it on the website but.
O2 have a fantastic tariff offers for new 3G handset customers.
I called the www.o2.co.uk/shop (08702257879) and was sold the "Online 500" package with the O2 XDA Exec handset.
O2 XDA Exec = £139.99
Online 500 = £35 per month (12 month contract)
500 inclusive X-network calls
500 text messages
1mb per month free GPRS
Also took the comprehensive insureance = £4.99 per month
(This phone is so expensive offline. That if I lost\damaged it I doubt that I`d buy it offline)
Noticed the comment on the O2 website about:
"Unlimited free GPRS and i-mode browsing until 31st December 2005"
I asked the sales rep to confirm and he says that if its on the website then its gospal. Also confirmed with O2 customer service.
I don`t think you can find a better Tariff...
Re: O2 Online 500 Tarrif
din007 said:
Noticed the comment on the O2 website about:
"Unlimited free GPRS and i-mode browsing until 31st December 2005"
I asked the sales rep to confirm and he says that if its on the website then its gospal. Also confirmed with O2 customer service.
Click to expand...
Click to collapse
I'm pretty sure thats a mistake. Exec isn't an imode phone. So if the imode bit is wrong - the gprs bit is almost certainly wrong as well.
Please tell me how to dial the number from the US........(tech smart, analog phone DUMB)
amouses said:
Dear All,
I'm a current XDA I and II owner who has been spending an unhealthy amount of time on the xda-developers forum waiting for the Universal to be announced and then available.
To get right to the point, after considerable analysis I have concluded that O2 is shipping the best value XDA, plus in black it also looks the best IMHO!
To be Specific: (GBP = Pounds sterling)
a) Went to O2 shop website
http://shop.o2.co.uk/shop/o2uk/jsp/handset/SelectHandset.do?paramName=3g
b) choose XDA EXEC, select 12 Month tab, Online 50 contract
c) Phone costs 139.99 GBP
c2) Yes, I'll say that again: Phone costs 139.99 GBP
d) 12 months contract at 19 GBP monthly = 228 GBP
e) Total 12 month committment is about 370 GBP.
f) Customer service say unlocking is 15 GBP
g) Consider the ITS (International Traveller Option) for 3 GBP monthly to reduce the totally outrageous cost of non UK calls to only moderately outrageous.
The best deal I have seen so far. But wait for the potential gotchas:
1. Though I have saved a screen print I was suspicious that the 12 and 18th month contracts had the same online 50 tarrif. Hope not a shop error
2. I was sent an order reference but can't seem to check it online
3. O2 customer support say my order is with the credit checking dept and there may be a problem.
With my naive and optimistic head on I hope O2 will honour my order and I will be a happy and satisfied customer.
regards marcus :roll:
PS: it also says: Unlimited free GPRS and i-mode browsing until 31st December 2005 (though when I called customer support they said this was incorrect and are getting back to me Tuesday 18th December 2005)
Click to expand...
Click to collapse
Hi. I went for the same deal and received it Monday morning The only disappointment is that even after 15mins of haggling, getting them to drop the price and contract rates, 02 couldn’t match it when upgrading my XDAII.
I don’t understand that at all :?
Re: O2 Online 500 Tarrif
din007 said:
Noticed the comment on the O2 website about:
"Unlimited free GPRS and i-mode browsing until 31st December 2005"
I asked the sales rep to confirm and he says that if its on the website then its gospal. Also confirmed with O2 customer service.
Click to expand...
Click to collapse
O2 Customer service have confirmed that this is the offer on all 3G phones..
But please phone them yourself and see what they say.
I grabbed the above quote from their website...
Have a look
O2 Exec Deals
Just got mine for 109.99. They offered it at 229.99 but after I said I would take out another online deal for 139.99 + 19 per month for 12 months, they came back with this deal on my original contract. I am currently with O2 on contract @30 per month. This is now being reduced to £20 per month for the same minutes etc saving £120 over the year (leaves the phone costing 109.99).
This comes just at the right time for me as I'm testing Exchange SP2 with this device for a few companies that I deal with.
Roll on tomorrow!!!!
It doesn't have the feature pack install, how will you use the Ex 2003 SP2 puch mail without it?
First post so hello all!
I've just bought an XDA for £114.99 plus 12 month contract @ £19 per month.
http://shop.o2.co.uk/student/o2uk/j...tails.jsp?prodID=consumer:O2:XDAExec:3G:GROUP
I'm not a student and there were no eligibility checks.
Alternatively register with Quidco and get £35 off the £139.99 (eventually)
O2 XDA Exec..
I'm a tad confised
On the URL posted above it says "Pc Sync - No"
I 'm assuming that this is incorrect ................
http://shop.o2.co.uk/student/
looks like this is a student offer so they may limit what the device can do
Just placed my order for an XDA Exec from O2 shop too, hopefully it should be with me Saturday morning. I opted for the Online 200 at 30 pounds per month and got the handset for £139.99. I went into an O2 shop after work and although they had 2 in stock, they wanted me to pay more for a contract and still pay £149 for the phone! How ridiculous! Anyhow, I can't wait for my Exec to arrive, I shouldn't be upgrading really as I am only 5 months into an existing contract with my XDA IIs. Figure I can sell that with all the accessories (GPS etc) and break even paying off the rest of my existing contract.
Hope this free GPRS is not a mix up, nobody seems to know for sure, but hey we'll see!
Fin
Well a colleague and I have been using O2 GPRS with ActiveSync over the internet to sync with Exchange 2003 for months and still no data charge. So Im pretty sure the no charge deal is still on. It will be painful when it finishes though. I think they just want to hook everyone in.
ringram said:
Well a colleague and I have been using O2 GPRS with ActiveSync over the internet to sync with Exchange 2003 for months and still no data charge. So Im pretty sure the no charge deal is still on. It will be painful when it finishes though. I think they just want to hook everyone in.
Click to expand...
Click to collapse
Er....that's 'cause you're connecting through your PC's internet connection?
Or have I misunderstood?
My Xda has never caused me to be charged for GPRS useage. Even on O2 active downloads..........
I've checked my contract and I can see no reason for this strange occourance there.
Does anybody else have this strange ummmmm "problem".
The main problem I have is i'm now completely used to having the internet on my phone, and check my e-mail constantly, and am never signed off of MSN. I don't want to suddenly be hit by a HUGE bill.
tomw86 said:
My Xda has never caused me to be charged for GPRS useage. Even on O2 active downloads..........
I've checked my contract and I can see no reason for this strange occourance there.
Click to expand...
Click to collapse
Is that O2 in the UK? I have just changed from O2 to T-Mobile but for the whole year I didn't get charged a penny for GPRS. My contract included 1MB free per month and I was regularly using 2 or 3MB. I read two possible causes for this: one was that they were offering free GPRS until 31st Dec '05, and another was that they simply had no way of working out charges for GPRS. Neither sound plausible to me.
Anyway - T-Mobile Web'n'Walk 100 - 100minutes per month, 40MB of data (£1 per MB after that), 18month contract, free MDA Compact II.....and nice and cheap as well....averages out at £22 per month.
I unfortunatly signed for 18 months (in june) on my O2 contract, to get my 50% extra free ("for life").
I technically only get 100kb free per month, and can often use 5Mb.....And web access isn't cheap on O2!
I've never been charged also.
Having been keeping on using 5~6M/Month,I'm waiting to check the bill of Jan,2006 to see wether they will charge or not.
I've had my O2 contract since January and never been charged for GPRS, and even swapped my original XDA II for an XDA Exec (Universal). I regularly use loads of bandwidth (about 500M+/month) as I don't have internet access at home.
I'm looking forward to see if the same applies to 3G!
Man, this is crazy! Sure you guys aren't going to have to leave the country when your bills come?!
I should download Platform Builder 5 like this
V
DAMMIT i have a 8 meg bundle on mine (O2)
i wonder if that means i will be charged as they know i will use it
HMMMMMM
never ever been charged a penny
Free GPRS
Good news for you guys,
Spoke to 02 earlier.
For pay monthly contract customers GPRS is completely free and unlimited until around May 2006, no matter how much you use you will never be charged.
For pay as ya go customers, 1st month on pay as you go comes with 5mb downloading included only.
So will o2 be charging existing customers after may 06 or is just new customers??
cheers
I'm glad I know when they're going to start charging, a grand for the internet is a bit much!
If only I could get bittorrent working without having to buy winmobile torrent ;-)!!!
Now I know that i'll leave it perminantly connected until then, and delete the connections after that!!!
tomw86 said:
Now I know that i'll leave it perminantly connected until then, and delete the connections after that!!!
Click to expand...
Click to collapse
That's how I feel !
It seems to be mainly the online contracts that get this "perk" (I know people on o2 contracts that certainly do get billed for data !
I had an online tarrif for a year with my XDAII (cant remember the name . but it was 500 texts and 50 xnet minutes for £19) and found that I got never got billed a penny for data ! I was impressed ,and having previously abused the port 8080 loophole for free GPRS on PAYG online sims , I assumed that something in the seetings of the XDAII was doing something similar ! - but then I used the sim in my Nokia 9500 and then my Qtek s100 and found that I just never got billed , no matter what settings I used
This was something I took into consideration when looking for a new "deal" when I purchased my Exec (obviously crossing my fingers that it would still be free on my new contract !) -All you can eat GPRS is worth a fortune when you think about it and (IMO ) worth at least an extra £50 on your bill !
At least (if you are on an online contract) you can keep an eye on your usage on the website - My last contract always showed an inclusive 1mb , of which I had used 0 ( :lol: ) despite having used untold amounts !
I think I'll start to pay special attention to this in May/June :roll:
Just one thing - Have o2 not threatened to begin charging a few times before ? I am sure I recall a few "Deadlines" being mentioned in the past year or so ?
oops - double post , sorry !
yeah i heard that too was may last year also that they said theyd charge for gprs lol still free today :roll:
Hmmmm interesting.
I am on o2 200 (not an online contract) and was paranoid about gprs use as there is only 100k included. I have never paid for any data on this contract (even before getting the exec 2 weeks ago) but certainly must've used more than that.
I just logged into to their incomprehensible website where you can view your charges so far this month and it is showing nothing used - and I've been playing with Opera on the Exec!
I've had my O2 200 tariff for about 18 months & use the GPRS quite alot per month, even abroad, & have never been charged.
zoidster said:
All you can eat GPRS is worth a fortune when you think about it and (IMO ) worth at least an extra £50 on your bill !
At least (if you are on an online contract) you can keep an eye on your usage on the website - My last contract always showed an inclusive 1mb , of which I had used 0 ( :lol: ) despite having used untold amounts !
I think I'll start to pay special attention to this in May/June :roll:
Click to expand...
Click to collapse
THat explains it! I've only just joined O2 (as an online customer) and I've been confused about having used ZERO of my free 5 meg browse. I assumed it was free because it was all free until 31st Dec. I am meant to get 1 Meg a month.
I agree with EVERYTHING I have quoted above: It's worth a fortune; I keep checking online and have used 0; and I will pay close attention in future! :lol:
Not sure where I will go after o2 stop this "madness"
Probably orange PAYG on the £1 per day thing if it is still availabe(despite having existing contracts with Orange and Voda at the moment )
Is this still working?
I have been on o2 250 for the past month - their online billing shows 0 used despite me using it regularly. The inclusive 100K seems to disappear after a few pages.
Does anyone know if it is really free until May 2006? I note another thread where someone says they have received a text message from o2 saying that their free trial is over and they will be charged after 31st March.
I cannot see that o2 aren't aware of this, or that they cannot measure it as they are a technology company :roll:.
As I only had the Welcome Download (5MB) in the first month, and nothing appeared to be logged (on the website anyway), how would I know if I was part of their free trial? (mentioned above about text message stating it had ended). Are we sure that they are not logging it and it just hasn't appeared on the website due to a technical problem (only for them to present a bill later). Is there a limit to how long after you have used this that they can bill you?
Many thanks
Anon
Following on from their threats to begin charging on 31st March (as per other thread )
I can still see no activity on the online bill checker
I'll be a little bit annoyed if they don't charge as threatened now - As I have gone out and bought an MDA Pro with their one of T-mobiles new unlimited web tarrifs to compensate
Anyone noticed they are being charged yet ?
think its from may 2nd onwards when they said they were going to start charging
Some of us were told 2nd May (as you suggest) - and some of us were told 31st March (like me ) but there is nothing moving on the GPRS counter on o2's site yet !
Ah well , now I have two universals and a Vario anyway :roll:
If we didn't receive a message stating March or May (I only signed up to o2 in January), then is it safe to assume unlimited free access (based on earlier experiences) or do they even have to tell you that they are now charging? As this is outside what you are supposed to be paying for (ie, their tariffs say you should be paying, with only 100kb free a month - pointless limit as that lasts less than 10 minutes!), then I suppose that they could legitimately charge and backdate if the mood took them?
Does anyone know the official view? I haven't used it this past month much as I became worried that I would be landed with a hefty bill - I even went off and bought a Safecome SDIO Wifi card for home use (another thread, another problem!) after happily having XDAII pda internet access for two months.
Many thanks
Anon
UPDATE -
From yesterday (my billing date) I have a new Item on my "usage" page of their online bill checking facility
Where it used to say "texts , media messages , voice calls," they have now added "UK GPRS Mobile web "
Fortunately when I noticed , mine was at 937k (I get 1mb free)
Time to switch
zoidster said:
UPDATE -
From yesterday (my billing date) I have a new Item on my "usage" page of their online bill checking facility
Where it used to say "texts , media messages , voice calls," they have now added "UK GPRS Mobile web "
Fortunately when I noticed , mine was at 937k (I get 1mb free)
Time to switch
Click to expand...
Click to collapse
T-Mobile, Flext + unlimited data - damn good price. And I work for O2 Sales.
belfast-biker said:
zoidster said:
UPDATE -
From yesterday (my billing date) I have a new Item on my "usage" page of their online bill checking facility
Where it used to say "texts , media messages , voice calls," they have now added "UK GPRS Mobile web "
Fortunately when I noticed , mine was at 937k (I get 1mb free)
Time to switch
Click to expand...
Click to collapse
T-Mobile, Flext + unlimited data - damn good price. And I work for O2 Sales.
Click to expand...
Click to collapse
Already have ! :lol:
Ordered an MDA pro for £99 on Flext 25 + Web'n'walk on 31st march - as soon as the deals appeared onsite
Bit of a coincidence eh ? o2 starting to charge and Tmobile offering the first (reasonably priced) flat rate GPRS deal , all on the same day !
:wink:
zoidster said:
Bit of a coincidence eh ? o2 starting to charge and Tmobile offering the first (reasonably priced) flat rate GPRS deal , all on the same day !
:wink:
Click to expand...
Click to collapse
Yup. O2 are increibly slow moving on this and have been caught on the back foot by flext + unlim data.
We charge £75 for unlim data, T-Mob now charge £7.50. Ten times less.
Our new business tariffs are nowhere near as good as T-Mobiles FLEXT accounts.
We're gonna get creamed by T-Mobile, absolutely creamed. I've sold NO phones at all this week, against a target of 2 per day, it's depressing. Business customers need to keep their numbers too, which means going back to Retentions to get it, and retentions ALWAYS beats or matches our prices!
Luckily I got offered a job out of the blue last night, and hooked up with a girl whos a friend of the girl who offered me the job out of the blue as well, AND my HT820 headphones arrived last night, just in time for the new A2DP upgrade for my Exec.... so I'm not complaining too much...
belfast-biker said:
zoidster said:
Luckily I got offered a job out of the blue last night, and hooked up with a girl whos a friend of the girl who offered me the job out of the blue as well, AND my HT820 headphones arrived last night, just in time for the new A2DP upgrade for my Exec.... so I'm not complaining too much...
Click to expand...
Click to collapse
Some people have all the luck! lol. Good on you, enjoy!
Click to expand...
Click to collapse
zoidster said:
Anyone noticed they are being charged yet ?
Click to expand...
Click to collapse
They've started charging me from 30th March!!!!!
They charged me £81 for 30th March and £18 for 31st March!
I've disputed the bill, let's see what happens.
o2 GPRS
You should be ok, I have just recently joined the wonderful ranks of T mobile flext + web n walk (25% discount on the flext 30 so £22.50 and if you sign up the web n walk for the term on taking out the contract its only £5.60ish pm). Bur before I was on o2 enjoying the benefits of free GPRS.
What I did was keep phoning customer services about once a month and noted who i spoke to, the date and time, and got them to confirm it was still free and that they would inform us by post or text if they were to start charging.
Of course they didn't, and one day I received a hefty bill (as expected). I phoned them up and quoted each person I had spoken to, the date ,the time and what they had actually said and they just couldn't argue. After a bit of debating they decided to let it drop :wink:
Good ol' T-mob, thats what I say !!!
Re: o2 GPRS
Clivectmob said:
You should be ok, I have just recently joined the wonderful ranks of T mobile flext + web n walk (25% discount on the flext 30 so £22.50 and if you sign up the web n walk for the term on taking out the contract its only £5.60ish pm). Bur before I was on o2 enjoying the benefits of free GPRS.
What I did was keep phoning customer services about once a month and noted who i spoke to, the date and time, and got them to confirm it was still free and that they would inform us by post or text if they were to start charging.
Of course they didn't, and one day I received a hefty bill (as expected). I phoned them up and quoted each person I had spoken to, the date ,the time and what they had actually said and they just couldn't argue. After a bit of debating they decided to let it drop :wink:
Good ol' T-mob, thats what I say !!!
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Click to collapse
I'k simply not giving them the money they're asking for for the data. Why should we have to run round circles coz they're ****wits?
The CS girl asked me to fax my bill etc etc, but why should I? I'm gonna email cs again, tell them the score, get them to SORT it. I've canceled the DD, so they can whistle.
o2 GPRS
I should have said that i've experienced loads of hassle with o2 CS in the past, which is the reason why I noted everything.
The only reson I stayed with them last time was because they "made me an offer i couldn't refuse." When they said that this year, I told them to stick it where the sun don't shine.
T mobile are definately on to a winner with flext and web n walk. I've been after a tariff like this in years. Also, their coverage is up with the best now too.!!
Re: o2 GPRS
Clivectmob said:
T mobile are definately on to a winner with flext and web n walk. I've been after a tariff like this in years. Also, their coverage is up with the best now too.!!
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Yeah, in June, when the Vario II is likely released, I'll be six months into my 1 year with O2. Thank God I didn't let the appeal of free texts and minutes sway me to an 18 month contract. I'll then simply reduce to the lowest tariff*, and once that's implemented, I'll buy it out.
In the meantime, I'll get the Vario II from T-Mobile on the Relax+webwalk tariff, since I only ever do 1 year deals
The incompetence of O2 will be a distant memory. I can only hope that T-Mobile aren't equally stupid.
* Would I have to give 28/30 days notice for this?
Re: o2 GPRS
Double post - getting a lot of "phpBB : Critical Error Could not connect to the database" recently....
Someone on the MSE forum has just been billed for £370 of GPRS (backdated :shock: - http://forums.moneysavingexpert.com/showthread.html?t=194449). I notice that my online unbilled calls area is showing 100KB used when it hasn't recorded anything before (since January).
Do they have to tell you that they are now recording data usage? I suppose they will claim they don't need to as they never said it was free anyway :roll:.
Anon
Anon said:
Someone on the MSE forum has just been billed for £370 of GPRS (backdated :shock: - http://forums.moneysavingexpert.com/showthread.html?t=194449). I notice that my online unbilled calls area is showing 100KB used when it hasn't recorded anything before (since January).
Do they have to tell you that they are now recording data usage? I suppose they will claim they don't need to as they never said it was free anyway
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Click to collapse
In my case they DID say it was free. Your friend there should not have b4een charged for data on 29th, 30th, and 31st March. He should query that, refuse to pay it, like I did.
I just got hit for £160
I just got hit for £160 for gprs as my audible air kicked in and went on a downloading spree.
Ian
Bother!
Just noticed a new heading has appeared on my online bill this month. Under "Unbilled Usage" it has another heading "Unbilled Usage to Date" - clicking on that now shows UK GPRS Mobile web - spent £30 last month without even realising it (as it has been free in previous months). No text message notifying me of this.
Ah well, end of that then .
Anon
Same here, but 71 Quid!! rang up, o2 cs very helpful, but were Not going to cancel payment . so after thinking about it, if the money is taken, i will cancel contract, pay remaining contract amount & take my custom elsewhere. what do you think? any better ideas?
If you go onto the orange website:
http://shop.orange.co.uk/shop/
Select Pay Monthly New Customers
Select the Touch HD and click on Buy
Next click the show all plans and scroll down.
There is a Canary 25 24 Month Contract for £20 per month
400 Anytime minutes
500 Texts
Unlimited anytime calls to orange mobiles
The handset price is £29.50 which looks like a mistake. It should be £293.50.
Have gone all the way through the order process successfuly.
Don't know how long this will be there for.
I posted this a few hours ago under the mobiles.co.uk thread.
I was thinking this was an mistake and it must be. Debating on pouncing.
But then again, the Racoon 40 12m contract comes out at only £25 more in total.
Canary 25: £20x24m + £29.50 = £509.50
Racoon 40: £38x12m + £78 = £534.00
A good deal for those who wants a low monthly bill but personally not having to wait an extra 12 months is worth a whole lot more.
just checked, they're doing it for £29.50 on all of the £20/month price plans on the 24month contract(tho only mention the price on the canary 25(£20/month with the £5/month web discount)). I clicked on buy on each of them and it gave the £29.50 in each case, for whatever reason the £29.50 is only on the £20/month on the 24month contract and not on the higher ones(only tried 1 but it said £195 for the phone).
so for that need unlimited text but can live with 400mins the dolphin 25 is the one to go for. canary is unlimited orange to orange, dolphin is unlimited text, racoon is unlimited land line(only 100text tho, enough for me as I don't text that much but not for many on here from what I've read).
dont forget to go through a cashback site....
that should be a mistake bought my HD on panther 45
ordered
I just put an order through just now.
Hopefully will get it on Tuesday!
Good bye N95!
The cheapest I see it for now is £48.50...
Its gone for me.
Still there for me.
Yep still there for me too.
Need to click on all plans at the top.
What prices are the data plans on Orange, they seem to be poor unless you haggle from what I have read in various forums inc this most excellent and informative one.
If it actually turns up thats my next and final hurdle to HD heaven, @ £20 a month I don't mind paying the often quoted £7.50 but I want a reasonable 250mb+ bundle.
BimB
OK, I'm going to go out on a limb and ask if anyone's order number works at www.orange.co.uk/ordertracking ?
So far no confirmation email!
No tracking number, that I saw on the confirmation page either.
BimB
Hi all,
Sorry to be the bearer of bad news but earlier today i tried to order this deal but by actually speaking to a rep. All was going well with choice of plan and device but the rep was unable to process the order and had to put me on hold after a long wait he came back and said the price being shown is wrong and it should be £127 so obviously i declined to proceed.
Also if you click the Terms and conditions from where you place your order you will see this,
"General terms and conditions
Ordering from the Orange shop™ online
The information displayed on this website, including prices, does not constitute an offer to contract or enter into an agreement. When you send an order by means of this website for goods and/or services, your order shall constitute an offer for the goods and/or services selected. We shall send you an email confirming your order to the email address supplied with your order. Acceptance of your order shall only take place when your credit card is debited or other payment method is cleared. Until then Orange reserves the right to decline the order. No binding contract is created until your order has been accepted. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English court."
Marc
from [email protected]
date Sun, Nov 30, 2008 at X:XX XM
subjectThank you for your Orange order
xx:xx xM (x hours ago)
Hello xxx,
Thank you for choosing Orange - we've got your order.
delivery details
Your order will be delivered on XX-XX-XX to the following address:
blah blah blah
You can track the progress of your order online by going to www.orange.co.uk/ordertracking . Once your order is dispatched we will email you with the parcel tracking number so that you can track the progress of your phone right to your door.
Thanks,
Orange
@SingaporeAirlines,
That's all very well and good but again if you read the part of the T&C's i copied you will see until they take payment off your debit or credit card there is no contract and then can back out.
It will be interesting to see if anyone actually manages to get their phone or not as it all seems alright until they try and take payment and that's when it seems to fail. But good luck to all that have tried.
Marc
Well
I am in the same boat as SingaporeAirlines.
I have my email but so far no money has been deducted from my account.
I have a feeling that once they get processed tomorrow, they might get cancelled.
I did think it could be correct and it hasn't filtered down to the sales people yet?
Why haven't they edited the webpage if it is wrong, can't be that difficult even for a weekend!
Fingers Crossed
BimB
well it seems to have been corrected now, just checked and its upto £293.50.
My order seems to have gone through. I got an e-mail from Orange saying my phone had been dispatched and they gave me a tracking number. Should be here by 10am Tuesday morning!
Woo-hoo!!
Well
They have taken the £29.50 plus £3 delivery from my account.
So should be here today
Hey there, I own the Touch HD on Orange, I really was finding the internet service through T-mobile and three great, they have good Fair usage policies.
I was told by the person who sold me my phone that I would be warned or have a flag applied to my account if i were to go over 500MB!
Not the case.. I've been hit with a huge bill, and I've argued with 3 customer representatives and unfortunately have not gotten anywhere. I've read a few people on forums who have not had this problem but have been warned and told the same story!!
I have the 500MB Add-on Internet (told it was a fair usage policy), but it turns out ive used about 700MB and been charged roughly £1.10 per extra MB which is shocking!!!
Any assistance would be much appreciated, Ive cancelled my direct debit in hopes to get this matter resolved, I couldn't believe it!
Thanks.
G.Matharu
Sounds grossly unfair, and you can cite examples of other users receiving different treatment to yourself. Ask them why you are being treated differently to other customers, and if you get nowhere ask to speak with a supervisor in their customer services team. Quite often the "first line" support you get follow a prescribed course of action and cannot operate on too much discretion.
Good luck.
Perhaps other users on Orange (or O2 for that matter, who also have a ridiculously small data cap) can post up their experience of exceeding their data ceiling, and we can keep a dossier of evidence on here? Just a thought.
I recently got my Touch HD and with my renewal i blagged the free unlimited internet (or 500mb as you say)
Before i took out the contract i asked what the fair use was, they said 500mb and she said, and i quote "You will have to be on all day every day to exceed it" so if this happens to me, which i expect it will, i shall be getting a copy of that conversation recording and see what their excuse is
I have exceeded the data limit on my plan with O2 (here in Germany) twice before - and both times they took the amount for the extra data off my bill in good will!
But I didn't exceed my plan as much as you did...
BTW: O2 has by far the best customer service have encountered so far! Atleast here in Germany...
That sounds horrible, I hope you manage to get that sorted out. I have never been with 3 but I know these operators are tricky characters.
I am on O2 £30pm with no data package, the O2 lady said on the phone that if I use my data connection then I will get charged for data upto £1 and that is it (fair usage policy applys) so if i reconnect within those 24hr of a give day then it wont cost me anymore than the £1 already, which if you did this everyday then it would cost about £35~.
This is why she said they recommend the 'unlimited' bolt on for £5.99, which is 500Mb per month but i didn't ask about if I went over that, I would hope the £1's worth of data deal would kick in but I'm betting the money grabbers will not honor that for all thier customers.
i have had this trouble but with pay as you go sim, i found out a few things that was using my credit.
the weather update, go into options and deselect them so that it doesnt download new weather data when not in active sync. just go into active sync n do it that way.
quickgps thingy, disable the updates as before active sync updates this everytime the phone is synched.
wap, when you close the internet, it leaves the connection open , well it does on occasion on mine. just go into the settings / communication in manilla and make sure data connection is off.
hope this helps. but i went through 10.00 within a few days without using the phone well to call anyway so hope this helps with others.
if thers anything i missed post it and a solution
Orange data rates are so uncompetitive it's unbelivable, I was on the phone to CS this evening about an unrelated matter but asked if there were any plans to change this, and the answer was a resounding no
I got my HD in from Orange in March on a 'Panther' plan whch came with the 500Mb package included, but they also said should I go over the limit the MAXIMUM they would charge would be £1.50 a day. While still seriously poor that would result in a charge of £46.50 in a 31 day month assuming that 500Mb+ was used on day one. It might be worth seeing if there is any mileage there, perhaps offer to change plan if they would consider bringing these outrageous charges into line with that plan?
I had a stock unlocked Kaiser and was with o2 on a 3Gb monthly package and was to impatient to wait until I had the money to buy a stock unlocked HD. I was in the Orange Shop with my wife upgrading her phone and I just couldn't stop myself, I asked if they had one in stock and they did. So that was that I had to have one................................. I wish I'd have waited
Anyway, Good Luck.
Thanks so much everyone for your input seriously!!
I'm going to see what I can do, I'l report back here, Unfortunately I really don't think they're going to listen, the last guy I spoke to, told me that I can't keep phoning up to keep speaking to different representatives. The way he said it, was just really rude.
I've been with T-mobile and Three's data tariffs, and they've both been great, Three does fail to connect sometimes, and T-mobile is sometimes slow, but Orange had none of these issues but clearly has a bigger one!
Thanks a lot again. I'll post soon, Bill is due 14th April.
Whilst I love Orange Service (coverage/signal are great for me), Orange Customer Service is absolutely useless to the degree of insanity.
I had difficulties with their Upgrades team not providing me with a good upgrade onto the HTC Touch HD. I ended a rather frustrated and unproductive conversation with "Thank you for your help but I think I am going to look elsewhere as Orange are not offering me a competitive deal". Two minutes later, a call on my mobile from another mobile... it was the customer representative from Orange calling me to complain, say that I was rude and my comment was unjustified.
They offered me a £35pm 18mo contract and Id have to pay £X for the handset whereas I picked up the Touch HD from Phones4U online for £30pm 18mo contract, free handset. Cost me £15 to unlock, £1 for a T-Mobile SIM, £5 to top up and 1 week to transfer my number from Orange to T-Mobile and back to Orange.
It does not surprise me that Orange have been flagged up here and I thank you for your post. Since receiving my Touch HD approximately 3 weeks ago, I have used £1.69 of data outside the Free Evenings/Weekends Orange World usage plan which is tacked onto your contract for free.
It also saddens me that Orange has probably the worst data rates of all of the providers. I would have switched if only I was able to get the HTC Touch HD on another network.
One piece of humour I found when talking to a guy from Phones4U in store is that both O2 and T-Mobile refused to stock the Touch HD because it failed to meet their quality standards, same with previous HTC models. The Phones4U stores refused to stock the Touch HD as the previous HTC's had too many problems. I have to say, I loved my LG Viewty when I got that 18 months ago but the Touch HD blows away anything I have used previous.
gmmatharu12 - I hope your issue is resolved and I will be keeping a close eye on this thread regarding the data situation with Orange. We can only hope they improve their customer service to meet the standard of network service tthey provide.
I had a similar problem with Orange, only I didnt have any data package to exceed. I didn't really even use it to any great ammount, browsing for football scores a few times in the month maybe.
Then I recieve a bill for £130, £70-odd pounds worth of data.
Naturally I queried it and I stopped my direct debit until they could explain it a bit more. At the time I had a SE K850i and I was supposed to have downloaded over 30MB of data in the six times I connected up over the course of the month.
Because they cannot log where you visited or what you downloaded there was no way of proving I had used that ammount (I assure you I couldn't have d/l that much just browsing a few times).
Anyway, the customer services chap explained that ALL Orange tarifs should have a policy where the MAXIMUM data charge one could acrue over the space of 24hrs is £1.47 and my account must have "slipped through the net". So I agreed to pay the maximum daily charge for the 6 occasions I did use the web, and they credited the rest.
Try to see if this is stated anywhere in their T&C's, you definately have a case.
Elcs said:
Orange Customer Service is absolutely useless to the degree of insanity.
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Click to collapse
Amen Brother.
Elcs said:
I had difficulties with their Upgrades team not providing me with a good upgrade onto the HTC Touch HD. I ended a rather frustrated and unproductive conversation with "Thank you for your help but I think I am going to look elsewhere as Orange are not offering me a competitive deal".
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Click to collapse
Snap. I ended up going to O2 from a mobiles.co.uk deal. I guess Orange actually did me a favour trying to charge me for the phone. I had renewed 12 years in a row and really wasn't getting value compared to new customes or customers on other networks. Them forcing my hand saved me a few bob so for that - I thank them.
Elcs said:
Two minutes later, a call on my mobile from another mobile... it was the customer representative from Orange calling me to complain, say that I was rude and my comment was unjustified.
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Can you believe I could have had exactly the same contract from mobiles.co.uk that Orange were offering me, only with a free phone, and Orange would have had to have paid mobiles.co.uk a commision. And they still wouldn't match it!
3 weeks into my O2 contract - no issues so far.
3 weeks using my Touch HD - Lovin it.
Nasher79 said:
Amen Brother.
Snap. I ended up going to O2 from a mobiles.co.uk deal. I guess Orange actually did me a favour trying to charge me for the phone. I had renewed 12 years in a row and really wasn't getting value compared to new customes or customers on other networks. Them forcing my hand saved me a few bob so for that - I thank them.
Can you believe I could have had exactly the same contract from mobiles.co.uk that Orange were offering me, only with a free phone, and Orange would have had to have paid mobiles.co.uk a commision. And they still wouldn't match it!
3 weeks into my O2 contract - no issues so far.
3 weeks using my Touch HD - Lovin it.
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Click to collapse
Much the same story for me. I've been with Orange for about 14 years and where I cannot complain about the signal/call quality in that time I have noticed a complete disintegration of their customer services.
Same issues where I wanted the HD for free but they said I'd have to pay £179 - even though their own website was offering it for free (all be it on a 24 month contract which i didn't mind signing because like I say the signal/call quality where I am is excellent).
In my experience - Orange have always charged £1 per meg for internet access but one word of warning people - their inclusive 500Mb is only orange world pages - I was told that if you navigate away you will be told that the page is going to be charged for but I don't think that is the case - you seem to be told that "this page is free" and I assume that if you don't see that then you are charged. It's only my opinion, I have yet to confirm this from customer services but can't be bothered spending the 45 minutes you have to wait to actually get to speak to someone
Maybe it is just me but... i've been with orange for about 10 years and i have never had a bad experience with their customer service. Of all the companies i've ever dealt with they have by far and away the best customer service. always been helpful and polite to me.
When the guy on upgrades couldn't offer me a decent deal on the HD he gve me the direct line number for retentions and told me what to say to them to get the best deal and it worked.
Also found there insurance to be excellent, i've rang up at 10pm at night with a dodgy handset and had a shiny new one there at 9am the following morning... can't really get any better than that.
I have an option on my account for the 500mb unlimited bundle but my account also shows up as having the OW capped daily usage so i guess this is what was referrend to earlier about being charged a maximum per day.
Well I've very recently switched to Orange from T-Mobile, I wasn't having great signal coverage with T-Mobile and decided that I could switch to Orange for the HD.
When I brought the phone I queried the Data plans, I had seen a deal on the t'interweb and ws happy to sign up as long as I had similar flexibility with connection as I did with Web'n'Walk.
What I was sold was an 'unlimited' data plan.
2 days later I read online that there's a 500MB limit.
So I ring back and ask about this, as I wasn't told of the limit, I REALLY had to push to get a 'yes' response from them, that there was a 500MB limit.
I got a lot of 'You should be fine, its practically unlimited' and 'No-one really uses the full quota you'll be fine' and after I finally blew at them and basically said 'Look...you twats, yes or no 500MB limit or not?' then finally I got told yes.
So they do not clarify this data plan, over the phone, the description on the internet is not descriptive, you do not get warned about the upcoming 500MB boundary, sounds like an easy cash in for Orange.
Having read this thread, I will re-install my GPRS data counter that I used to have on my Kaiser, sounds like I'll need it.
I bet business users get treated a whole lot different.
i had the same problem with orange in m first month £60 pounds worth of data.
I argued with them and they said there was nothing they could do and billed me for the rest of the contract lenth!! £700 please.
so i Tried A orange pay as yo go sim card and for £10 a month(Dolphin Package) you get 300 hundred messeges and free access to facebook, Bebo and myspace a month but ive never got charged for going on the wap on my phone no matter what i access or i download!! BRILLIANT
And i get to keep this brilliant PHONE
Freypal said:
Maybe it is just me but... i've been with orange for about 10 years and i have never had a bad experience with their customer service. Of all the companies i've ever dealt with they have by far and away the best customer service. always been helpful and polite to me.
When the guy on upgrades couldn't offer me a decent deal on the HD he gve me the direct line number for retentions and told me what to say to them to get the best deal and it worked.
Also found there insurance to be excellent, i've rang up at 10pm at night with a dodgy handset and had a shiny new one there at 9am the following morning... can't really get any better than that.
I have an option on my account for the 500mb unlimited bundle but my account also shows up as having the OW capped daily usage so i guess this is what was referrend to earlier about being charged a maximum per day.
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Click to collapse
I would have agreed with you up until recently. When it came to upgrading, they just werent interested in keeping my service, and actually got quite rude about it. Its pot luck whether you get a helpfull person answer your call or one of their not so helpfull staff, which to me seemed the majority towards the end.
Im pleased your content with their service. And im equally pleased I now have nothing to do with them.
Freypal said:
When the guy on upgrades couldn't offer me a decent deal on the HD he gve me the direct line number for retentions and told me what to say to them to get the best deal and it worked.
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Click to collapse
I spoke to two people on their online customer services that suggested I would be able to secure the £30pm 24 mo contract for the HD which was an online exclusive.
The upgrades team, on my second attempt I got a helpful young gentleman who advised me that he could not offer that plan and the handset but he passed me through to retentions as he suggested they had access to better deals and as such should hook me up with something suitable.
Retentions were rather rude at which point I said that Orange Customer Services cant tell their "bum from their elbow" and asked for a definitive answer on my situation from a supervisor only to have no success.
I found it relatively easy to get my PAC off them and to transfer my number back in (even if customer services told me to ring 150 from my Orange phone and press option 1 option 1 for Transferring numbers)
Try the (very old) trick of speaking to the Executive Office. I don't know how - there's probably a number knocking around somewhere.
I check my usage online at the Orange site and would suggest others do the same.
For example:
data
250MB Internet Browsing megabytes remaining : 223.4153
Also, when you first get your phone, call them up and check with them what the package offers. Go through it word by word - and record the call (er, do stock ROMs include call recording software?) Failing that make notes of the deal, and the time of the call, so you can refer them back to it in a couple of months time.
TBH I'd do this with any operator, not just Orange.
It's probably not helpful to those of you on Orange contracts, but the O2 equivalent is actually effectively cap-less.
The 200MB only applies to PAYG, and when I phoned up to get the data bolt-on added to my account (contract through Mobiles.co.uk) I asked them about the data limit, their reply was basically along the lines of "there's no limit, as long as you don't take the piss". I use the mobile web on my HD very heavily, RSS feeds, mobile internet, weather updates, email, and I've never had any problems with the data.
I've never gone over my limit, but I was told by Orange customer service that due to the fact it's fair usage policy rather than a straight 500MB limit I'd have to use well over 1GB before they would start to charge me. I feel pretty cheated by them if that isn't the case, I guess I'm just lucky that I'm near Wi-Fi most of the time.