For those who have not registered with the i-mate club or who are not an i-mate jasjar owner, this might be useful to u if u are still experiencing problems using activesync:
"quote"
• ActiveSync 4.0 and 4.1 Issue
Dear i-mate™ customer,
There is a known issue with Microsoft® ActiveSync 4.0 and ActiveSync 4.1 where the software is conflicting with third party firewalls and security applications causing the inability to synchronize data. Microsoft is working hard to resolve this problem.
i-mate™ is committed to its loyal customers and will post regular updates regarding the progress of the solution to this problem.
In the meantime, there are several things you can try which may cure the problem of connecting between your device ActiveSync and your PC. Try these following steps:
1. Disable Windows Firewall or add the ActiveSync component to the Exceptions list in the firewall settings. Some personal firewalls may prevent ActiveSync from detecting your device, especially high security configurations.
2. Make sure that ActiveSync 4.0 or higher and Office 2003 SP1 (Help > About) are installed on your PC/laptop and that USB or Bluetooth connections are enabled (ActiveSync > File > Connection Settings > Check both “Allow USB Connections” and “Allow Connections to one of the following:”).
3. Disconnect other USB peripherals from your PC such as mouse, and restart your PC and soft reset your device.
4. Check whether you are using the primary USB port of your PC by trying all USB ports on your PC.
5. Search for new devices in the Device Manager of My Computer.
6. Depending on your network configuration you may have to stop your VPN connection (if present) while the synchronisation is performed .
"un-quote"
peace out
I've found that if I connect the cable when the jasjar is turned off it turns on and connects without a problem.
yer i found thats the way to do it without issues, and it also gets me thinking that its some sort of switch changing the status of the usb port on the JJ,
i thought it could be
JJoff=sync
JJon=usb host
well thats what im hoping, as not having that is gutting
Related
hello all,
After the installation of ActiveSync, i insert the usb cable to laptop and put the Xda II on cradle, the ActiveSync in computer couldn't find any device (Xda II) and i can't setup the partnership, however, my Xda II display the "connected" only for 2 seconds and then interrupt for ever, i have installed the ActiveSync many times and hardreset the XdaII, but it is still not connected, what's wrong with this? :?: :?: :?:
When the xda 2 is first plugged into usb you should get a message on your laptop screen saying device found htc etc, once this is done activesync should see it. Which version of activesync are you using?
I tried the ActiveSync 3.7 and ActiveSync 3.8, the results are same. The laptop can find the USB, but the ActiveSync can't find the XdaII.
Idea
I am assuming Active Sync works on other computers?
If you are using XP,
Make sure the device is plugged in.
Open up task manager, (Ctr + Alt + Del), go to processes and end task on WCESMgr.exe and or wcescomm.exe.
Right click on My Computer, select Manage. Expand Device manager, Windows CE USB Devices, right click on PocketPC USB Sync and Uninstall, click Yes.
If you see any devices with an explanation point or marked Red, Uninstall them too.
Unplug your device.
Open up Active Sync, under the settings, make sure USB is checked.
Plug in your device.
I have seen this happen if windows did not configure the device properly at first.
As a thank you for my time, send me naked photos of your wife!!! KIDDING!!!! :shock:
Thanks for your help, i have done this by following what you said, but it is still not connected. When the laptop find the Device USB first time, the XDAII just display the "connected" for 1&2 seconds. I click the "Error" on XDAII, which is Synchronize with Server, then it displays:
The connection failed due to mising server information or user credentials. Tap Options, and then the Server tab to verify that your server name is correct. Then, tap'Optaions..." to verrify that your user credentials are correct and try again.
I haven't changed ther Server Synchronization in "Option", and my laptop doesn't need any user name and password to logon.
What's wrong with this? How to set up the "Option" in XDAII?
DUDE!!!
It is hella confusing.. BUT... You do not use the Server setting.
I use the Server setting but I have my own Exchange server 2003 and using Exchange Server 2003 Mobile Services, I have my Contacts, Calendar and Inbox always up to date via the Internet, (I have unlimited Internet through T-Mobile for $19 a month).
You need only to use the PC synchronization. Open Active sync, Tools, Options, Options again and check to make sure it is checked and USB is selected, OK, make sure the other two are "Ticked" as well, OK.. Then try.
This Time I only want naked photos of your DOG!!! :lol: :shock:
There should be some problems with laptop, because everthing is ok when i connect my XDA with other PCs. I can't find what problem is with my laptop. It is running Windows XP professional edition.
Darge, this isnt going to sound very logical, but if you have more than one usb port, please try the other port, I have had similar problems with activesync whic have been resolved by doing this, dont ask me why because i dont know.
May be should try othe type of connection other than USB. Try using either bluetooth or wifi. May be you should search in the forum regarding connection using bluetooth or wifi.
My Xda and laptop are connected and working very well after i reinstalled the Windows XP for my laptop. It was the stupid and only way what i could do, because i have tried all kinds of solutions which were not useful.
Thanks a lot for your advice and help anyway. 8)
Some of your posts helped me flush out this problem, so I thought I'd share my find.
Problem: ActiveSync USB does not connect to Qtek9100/HTC Wizard OR connects but never syncs
Solution(s):
1. Uninstall/reboot/reinstall ActiveSync 4.x
2. Hard reset your mobile device
3. Configure your PC firewall correctly, see http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
4. When you connect to your USB, go to Network Settings on PC
5. Find your Mobile Device, something like Local Area Connection #5
6. Select Properties, make sure TCP/IP, Client for Microsoft…, Client File and Print… are ALL CHECKED. For some strange reason, mine were not and this was the problem. Default setting should be fine for all three. ActiveSync 4.x uses the TCP/IP stack to communicate, therefore you need to get a DHCP address from the PC ActiveSync Client (this is all automatic)
7. Make sure your Mobile 5 Active Sync is configured to use USB, mine was under MenuConnection and required selecting the check box to use USB.
8. You should be good to go!
9. A fall back technology is IrDA, but hopefully the above worked for you!
Best,
Ldr. D
Though even after doing everything you need to do you will still find that every few synchs Activesync will hang and refuse to do anything until you have shutdown and restarted wcescom, rebooted your 9100 or both. Still defies logic how a microsoft OS synchronizing with a microsoft OS via a microsoft synch product should have so many problems.
Active sync via USB
I never get a Network connection. it selects a network adapter. any ideas?
Another issue that I beat my head against is the "Modem Link" under Programs. If that bloody thing is active, then it will NOT see a USB link to ActiveSync. I was working out the kinks of the modem a couple days ago, and found today that AS wouldn't work. Of course I went through the whole install, reinstall, reboot, pound head, etc. before getting to the modem link issue.
When I plugged my JasJar into my computer via the USB cable, dirctly to the port on the back of my computer, my Windows XP system immediately detected the new device, and installed "Windows Mobile-based Device" (Network Adapter)
Upon attempting to find it with ActiveSync, it claims there is nothing connected. Upon attempting to activate ActiveSync on the JasJar itself, it comes to a window saying it is not connected, with info to connect to an exchange server.
I am using ActiveSync 4.1 (listed as 4.0 in Add/Remove Programs) downloaded from Microsoft website. I was at the time attempting to sync with Microsoft Outlook 2000. I have since connected the device to alternate USB ports, hard reset my device, upgraded to Microsoft Outlook 2003, and uninstalled + reinstalled ActiveSync 4.1 (in that order) in attempts to get my device working.
Alas, I experience faliure. However, my device charges, and if I uninstall the driver, it ceases charging. I do not have my SIM card in the phone yet, as I would like to be able to get a connection, and upgrade the ROM before I worry about making it a production system. Until then, I will be still using my old phone, who's profile I have deleted from ActiveSync, thinking it would conflict with my JasJar.
If anyone else has had this trouble at all, and figured out a way to get this to work, I would appreciate it if you could let me know. If any other information is needed, I can provide you with extensive information.
I have searched through I-Mate's supprt forum, and through xda-developers forums in the Universal sections, and looked elsewhere, and can not find any similar issues where ActiveSync will not see the device, or where it shows as a Network Adapter.
Thankyou!
yes I had same problem. Goto network connections>click on properties for local area connection Windows Mobile Device and checkmark all 3 boxes (Client for Microsoft Netwrok, File and Printer Sharing and Internet protocol.
It should connect and start working.
yes I had same problem. Goto network connections>click on properties for local area connection Windows Mobile Device and checkmark all 3 boxes (Client for Microsoft Netwrok, File and Printer Sharing and Internet protocol.
It should connect and start working.
I did so. All three boxes were checked, so I unchecked them, saved, disconnected the JasJar, reconnected, checked the boxes, and did the same disconnect/reconnect, and soft reset the phone as well. Alas, it remains in the same state.
I do have a very strict block on TCP/IP ports on my computer, however, that is only with the Ethernet and Wireless adapters vis Windows's TCP/IP filtering, so that should not affect this at all.
Are there any specific IP address settings I should have? I do not have any firewall software installed, Windows XP Professional Service Pack 1, and I have an HP iPaq 6315 that connects and syncs fine . . .
I very much want to upgrade to my JasJar. I am going to have to take it to one of my friend's houses who has a JasJar, and see if his computer sees it. I will not be able to do so for a while, maybe a week or so, but if I can not figure it out by then, it would at least narrow down the issue to either computer or JasJar.
Thankyou for your help, if you have any more information, maybe I just need Service Pack 2 . . . need to clean my HD up a little to make room for it though.
Minor Success
I have more information. I was able to connect to a computer that has Windows XP Service Pack 2 installer. It was a success. I was able to sync. So, I am attempting to install Service Pack 2 on this machine as well, and see if that is what is troubleing the whole sequence.
OK, there is something else. I upgraded my PC to Windows XP Service Pack 2, and it still fails. However, it fails differently now. The network adapter it is listed as has a conflict. I attempted uninstall, and reinstall of the adapter, and Active Sync, and no success.
It works on the Windows XP SP2 laptop, but not on the desktop. These ssytems are very similar in the setup with the way they have been configured, so I am uncertain as to why this is happenning. It makes me jolly sad.
I have had no success syncing my Dopod D810 with my Vista Home Premium computer. I have tried uninstalling/reinstalling WMDC, changing the USB-PC connection option, USB points of connection ~ all to no avail. Although my Dopod is recognised as a HTC USB Sync in device manager, WMDC will not show it connected (though the 'more connections' option reveals device connected)and i cannot see it in explorer etc.
One thing I have noticed is that on the Dopod an advice page occasionly (generally after installing WMDC and reconnecting) appears from ActiveSync saying that i need to install activesync on the computer to sync this device. Then occasionly ActiveSync remains active after i have disconnected the device.
Could someone please assist me with this problem
I had a similiar problem, not sure if this will help but I had to manually disable ActiveSync and make sure it was disabled when I plugged in my phone.
If it's detecting as HTC USB Sync in device manager, I think it might be connecting in the wrong mode. You sure you have the "allow advanced connections" box ticked in the usb / pc section in settings?
RaindancerAU, thx for the reply,
Tried the 'Enable advanced network functionality' check box, but no better, no connected icon on Dopod, and no recognition of connection from computer. Uncheck box, and HTC USB sync starts, but WMDC not connected. Dopod also shows error that 'to connect you must install Activesync 4.1 or higher on the desktop computer.
As an aside, I have been able to sync this Dopod perfectly with a Windows XP machine elsewhere in the house.
Frustrates the h*ll out of me!
Did this tip helps
http://forum.xda-developers.com/showthread.php?t=304131&page=3&highlight=wmdc+sync+problem
Regards.
I want to thank the contributors, members and administrators of this community. I have learned a lot from these forums and its about time I contributed something myself. The following is an issue I recently encountered along with the solution. I hope I can help someone avoid the hours of frustration I experienced with this.
Symptom:
My HTC Universal could not establish an activesync session via USB after loading the JASJAR_WWE_13076_164_10900_wwe_ship ROM from ftp.imate.com in preparation of selling my device.
Actual Problem:
Windows Mobile 5 and Active Sync 4.x This combination is fraught with problems.
Details:
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
USB connections from a windows mobile 5 device to ActiveSync 4.x uses a network connection and actually assigns an IP address to the attached device. This introduces issues with any personal firewall you may have installed on you PC or even a VPN client as was the case with me. My company uses a Cisco VPN client that has caused me untold misery with network connections and this was the case here.
Once I uninstalled the VPN client, ActiveSync saw the device and I was able to upgrade to one of Jwrightmcps terrific ROMs and will never downgrade again.
Regards,
GSM4USA
I had to remove Zone Alarm from memory to get a USB connection to work. However, I could sync via bluetooth just fine. While I was drawing power from the USB port. =D