Hi all,
I've had my MDA Pro a few days now and I'm really impressed with most of it (except the size, I still can't quite get used to it's wider dimensions...!) - the screen is AMAZING and is one of the big things stopping me going back to a QVGA screen!
I've tried video calls on it - BUT - they don't seem to work.
I've had a mate call me from the "3" network and it worked fine - we could see and hear each other without problems.
When I call him however all he gets is a "incoming call" notification (and not an Incoming Video Call notification) and all he hears is "digtial white noise" - ie, the sound of a FAX machine!
I have had 2 and 4 bars when I've tried making calls, but only 2 bars when receiving so I know I've got WCDMA coverage.
Does anyone else have this problem?
Between my wife and myself we have the \jasjar and MDA Pro and on different networks. No problems at all! But I have experienced this exact problem before when I had a Sony Ericsson V800 and called a relative on '3'. He could call me no probbs, we saw each other and everything. But when I called him, white noise for him but notification that he was receiving a video call.
Bottom line: It was never resolved so I took the phone back. Try a video call in a t-mobile shop, if it works try a video call in say vodafone or with someone else. This will tell you if you're phone is faulty or wether the '3' network is truly incompatible with some phones/network providers. Or PM me with your number and we'll try a quick 10 second test both ways.
Thanks for the offer - I might take u up on it later on...
I've got some gibbon from tech supp calling me today to try and sort it out (I think he mentioned something about not pressing the little "turn video calls" button)
If that doesn't fix it then I'll be swapping numbers with ya!
Cheers
I have also had problems going from O2 to THREE with video calls...
I managed to call an Orange VIdeo phone and we both got a picture, they can hear me, but I get no sound
Calling from THREE to Orange works fine all round.
I couldnt get O2 to THREE to work at all.
Is there a general problem with network incompatibility here?
Video calling from T Mobile UK to any network is fine, as long as both partys are setup for the service, and have 3G coverage. and both handsets are compatible
Related
I have a Trinity and my phone provider is vodafone Germany. I tried everything to get a Video call to work but it just doesn't work. I have the 3g symbol on the display all the time and I live in Cologne which has UMTS everywhere. But if I call a number (my wifes number same provider and standing next to me so she has UMTS too) it seems as it should be ringing at the other end but it doesn't even ring there ...
Did anyone manage to make a video call with the trinity?
I HAVE THE SAME problem... I was thinking was signal problem.... but....
btw I can't send and receive mms too )))
Video Call and MMS works on mine =)
Works here...
video calling works with mine (O2, UK)
Lee
... And it works for me to Hehe!
Guybrush said:
Video Call and MMS works on mine =)
Click to expand...
Click to collapse
you are on vodafone italy?
capzicco said:
I HAVE THE SAME problem... I was thinking was signal problem.... but....
btw I can't send and receive mms too )))
Click to expand...
Click to collapse
I couldnt send mms too. so i completely resetted (hard reset) and followed the vodafone mms instructions. Now it works. But still no video call.
Still no video calls on german vodafone?
so no one has managed to make a video call with the trinity on vodafone germany?
Today I made my first video call with T-Mobile Netherlands, so it does work.
still no video calls
I tried with my trinity with several vodafone germany cards and it does not work. It seems my device is defective.
Tried it last week with a video-call to my brother (he using a SE K800i on Orange), and it seems to work great Had to change the dial-pad back to the default HTC one though, cause the M$ one doesn't show the buttons to initiate a video-call
i have made a videocall with t-mobile nl, but the other person did not see me.. i could see him on my screen., and myself in the lower corner. And no, we were not filming eachother. ;-)
what about that ? we both were on umts network, standing next to eachother.
is it something on my phone i forgot to turn on ?
i have a orange spv m700, (yes officially unlocked, thnx to the nice man in the orange shop!)
he has a nokia N73
It seems the Vodafone network in germany does not "see" that my trinity is on UMTS. If I try to use Vodafone TV it says that I am currently not on UMTS which I am.... very strange... any help is much appreciated
I am having the same problem with Telsra in Australia. I have the 3G symbol, the service says it is on UMTS Telstra, can browse the net with HSDPA, everything else seems fine.
Maybe a lame question, but you have the video call service enabled by your operator/contract? Maybe you require some settings on the phone to be recognized as video call enabled/ to operate on the network?
MMS
I can not send MMS too. It drives me really crazy!!!
I have a dutch KPN provider
saminegm said:
so no one has managed to make a video call with the trinity on vodafone germany?
Click to expand...
Click to collapse
Since no one has answered this question yet: Yes, it works, albeit not to my satisfaction.
I'm using a Vodafone compact GPS (which should be identical to the HTC 3600=Trinity) on Vodafone Germany on the other (dark) side of the Rhine with good UMTS coverage (at least two bars). When phoning to, say, a Samsung UMTS mobile phone, I receive good picture quality and reasonable sound quality. However, the other side fails to receive decent sound; what is arriving there is regularly sort of "chopped" and hardly understandable. I'm not sure about the reason for this, but I suspect that it is my "Trinity" that is misbehaving (too slow? inadequate configuration settings?), as the Samsung's video arrives nicely and has good quality. It could also be the other way, of course, or it could be a Vodafone network problem.
Does anyone have any experience (good or bad) with the video call quality on the Trinity?
PS: Hello to everybody, I'm new to this forum, and I apologise for any misbehaviour in advance as it is not intended , and yes, I have used the "search" option .
Elfi
I had the same problem, Hard Reset fix it
RSchris said:
I had the same problem, Hard Reset fix it
Click to expand...
Click to collapse
A hard reset involves deleting all data, right? I'm not looking forward to configuring the ppc again, really. But I guess it's worth a try, as the AEG-principle hardly ever fails...
Elfriede said:
A hard reset involves deleting all data, right? I'm not looking forward to configuring the ppc again, really. But I guess it's worth a try, as the AEG-principle hardly ever fails...
Click to expand...
Click to collapse
Hi Elfriede. Welcome to the forum. Case you are german (der Name klingt danach) try this forum too: http://www.ppc-welt.info/community/forumdisplay.php?f=174
I sold my P3600 which I had bought from amazon just for the not working video calls. I then bought a Vodafone compact GPS... guess what... the video calls didn't work too. The guys at vodafone (which I had phoned 10 times for this problem and which had told me it must be my p3600's fault) just forgot to switch UMTS on!!! Now it works (I lost a few 100 € just because of vodafone-no-competence-service...)
I have a colleague with a HTC P3600 GER, he complains that sometimes when he presses green button to answer a call or red button to end the call the device becomes unresponsive and he has to soft reset the device.
Is this a known problem?
Problem 3G -> GSM
Hi !
Same issue with my device but only in one condition:
I get an incoming call within a mixed 3G/GSM provider network (A1-Vodafone Austria) - i press the green button and my Trinity switches from 3G to G - the call seems to be answered but i cannot hear anything.
----->I wrote the following error description to HTC:
Massive problem answering phone calls in mixed GSM/UMTS network.
My P3600 works fine when the display shows 3G Network. Answering a call works fine by pressing the left phone button. The display closes the caller bubble and switches to the connected status and shows caller and time and so on. But every time the phone is connected to only GSM radio station - display shows "G" beside the antenna icon i cannot answer a single call. Pressing the left phone button results in showing the white bubble with caller information and nothing happens - the call doesnt start the calling party always hear the normal beep tone while waiting for pick up of the phone. In this circumstances i cannot hear anything from speaker and also cannot end the call by pressing the right phone button (hangup) - the software of the P3600 stops responding and the caller bubble is frozen at the display. When the call is discontinued by the caller the P3600 resets to normal activity waiting for a call and showing a missed call !! This happens at every GSM call - about 10 t! imes since yesterday !! It is very important for me that i can answer calls in both network connection modes because the austrian provider A1/Vodafone has mixed environment all over the country. The receipton of GSM while the problem comes up is always more than 2 or 3 bars on antenna display.
Hope that there is some possible solution for this problem.
ROM Software Version is:
1.16.407.2 (German)
Setting for network provider is:
Automatic
Band selection is:
Auto
Auto
Many thanks in advance !!
Gerhard from Austria
----->The answer from HTC was:
Hello
This seems to be a very strange issue that you are experiencing and something that we have not heard of before.
Does this occur every time that you receive a call in a non-3G area?
I would recommend that you perform a Hard Reset on the device. This will restore the device back to the factory software settings. This will also remove all settings, contact , calendar information as well as any files and SMS.
Once this has been performed I would ask you to test if this has resolved your issue. If this has then you should experience no more issues. If this does not solve your issue then I would recommend that you contact your local repair center, details below, to arrange a repair of your device.
+ 43 (0) 508115555
[email protected] <mailto:[email protected]>
Yours sincerely
Dan Mackie
[email protected]
http://www.htc.com
----->The Hardreset does not fix the problem :-(
Still waiting for a firmware upgrade ....
Gerhard
Since Uprade to Radio ROM 1.41.00.11 (http://forum.xda-developers.com/showthread.php?t=304006) i have no more problems with answering phone calls !!!
Hope the Radio ROM will be included in an official ROM Upgrade from HTC soon.
Gerhard
The phone I have is a T-mobile MDA Compact that has been network unlocked.
The problem is that it is unable to make or receive normal calls. The symptoms vary across networks, with vodafone being the most functional. The symptoms are as follows.
----
Tesco Mobile SIM: - no service.
----
T-Mobile SIM: Connects to network and shows a signal, but no call functions work.
----
vodafone SIM (ASDA): Connects to network, shows a signal, can send and receive text messages, can make 999 calls.
Can't make or receive normal calls:
When trying to dial out the display goes from "dialing" to "call ended" and three quiet beeps can be heard, the dialed phone never rings.
If called from BT landline the caller simply hears "Error" and callers from other mobile phones hear a variety of different tones (engaged, beeps etc)
If the phone is switched off, the callers get the usual "the phone you are calling is not available" message.
------
The phone has a CheckMend certificate to show that it is not lost or stolen, and T-Mobile have confirmed that the IMEI is not barred on their network.
-----
While attempting to fix this:
I have reflashed the phone with several ROMs and updated the radio from 1.12 to 1.13, but the original problem remains unchanged.
I Have E-mailed HTC technical support with a description of the problem but as yet have had no reply.
If any one is able to shed any light on this I would be very grateful.
similar problem, but i can send or receive SMS, but when i try to call or answer after cca 10sec it cut the line and show a sign of searching for signal...
flashed new ROM, same problem, chanhge automatic to manual, same...
is it a software or hardware problem, i can try to open and clean a dust (in one service said that could be a problem) which cause a bad contact with internal antenna
hi, did you get this problem sorted? i have the same thing with my spv m700, cant believe its hardware though as all other functions ar great
thanks
I'm starting to lose the will to live at the moment as i've got a bit of an issue with using my phone on the o2 network at the moment.
I'd be really grateful, therefore, if the folks with a Touch HD on O2 could do a quick test for me to see if it is just a handset problem or an O2 issue. The full story is outlined below, but you don't have to read it and can skip straight to the test at the end if you want!
My phone worked fine for 2 weeks and hasn't worked since there was a local network outage on o2 on Thursday of last week. After this, the phone will only work when i'm in a 3G enabled area and won't work when i'm in a 2G area (a bit of a pain as i live in a 2G area).
I've been trying to track this issue down.
Here are the tests that i've done so far
An old but still active o2 account works fine in k750 (2g only phone) at home location
Sim card from old O2 account doesn't work in touch HD at home location
New sim card hasn't worked in home location (2G area) since last Thursday
New sim card seems to work elsewhere in 3G locations (although some dropped calls)
If you put phone in GSM only mode when you are in a 3G area you get a signal but can't make or receive any calls
new sim card works in k750 (2G only phone) at home location
Sim card from wife's orange phone works fine at home location (although it is an orange 3g area).
Conclusions
1) Phone is broken
2) O2 local transmitter is broken or no longer will 'speak' to the touch HD since the network outage on Thursday
However, i've come across other people on the O2 network with the same phone (see http://forum.o2.co.uk/viewtopic.php?t=15778&start=30) in another part of the country and they are having the same issue, so this has got me thinking of 1 final test before I return my phone.
*************
The test bit starts here
*************
If you are in a 3G area can you switch your phone band to GSM only. After doing so can you still make and receive calls/texts?
If you are in a 2G area can you make and receive calls/texts?
Really appreciate any help you can offer here guys, as this is taking over my life at the moment.
Spud
I've got an Orange Touch HD, unlocked by "Unlock Now", and being used with a 3G o2 contract sim.
Switching to GSM leaves the phone entirely operational, and is generally advised anyway to save battery from band switching in marginal signal areas.
I can't test the 2g only problem as I am swamped by 3g where I live.
I very much expect that the phone WILL work in a 2g area as it has to have the 2g fallback if 3g fails.
V
I live in a 3G area and work in a 2G area and my phone works just fine in both, albeit the slow downloads you would expect in 2G. I'm on O2 with an HD that I bought independently of the contract.
Mine works just fine in non 3G areas on O2 with a recent O2 SIM, can even go from 3G to 2G and back again mid call without any problems. Haven't tried switching 3G off (bit late to be calling anyone tonight) but don't see any reason for it to fail. Have you tried a hard reset?
Thanks guys, really appreciate your input.
I've done all the hard resets and everything and the situation remains the same, the phone will work in 3G areas but not 2G ones, so it will be returned and hopefully the replacement phone will be okay
I live in an area where i'm just on the edge of 3g reception and for the last couple of weeks or so I have been getting calls dropped whenever my phone switches from 3G. I can sometimes get a few seconds of talk time before it drops but if I switch to GSM instead of auto I can't connect at all.
I've had this HD on O2 since December, from mobiles.co.uk, and have only recently started experiencing this problem.
My replacement phone has arrived and now works as it should.
Murph1 - seems like your phone has developed the same fault as mine, so it will need to go back to HTC or get it fixed via CPW
HD TOUCH very dissapointing....any results after repair anyone?
i can tell you that i have purchased a hd touch (around a month ago) and to be honest im not impressed at all….no matter where i am i do not get full signal, i was told that this may be the lack of 3g in my area, so i took it to carphone warehouse, they changed a setting…..and i still have no signal……….i have around 20 photos and 10 songs on the memory card, and already the phone is “lagging” and glitching……….the battery life is pants, it has to be charged every night……also when starting the phone its takes at least 3-4 mins until i can touch a key and the hd touch will recognise it! really is rubbish, so much that ive returned it today for repair, hopefully it will be sorted, but i cant see how they can make the battery life longer, the software faster and the signal better???? my advice is get an iphone (the exact comment i got off of a carphone warehouse employee when i took it in for repair today) but ofcourse apparntly i cant do that as im outside of my 28 day return period….hope this helps,
joe.....oh im on o2 aswell : ( my postcode is s81 (worksop, notts area)
Same problem - PLEASE HELP!?
I have a Touch HD on O2 - through Mobiles.co.uk.
It was working fine originally for 2 weeks - then suddenly I have very low "H" reception in my house (my old phone shows loads of reception with same sim card). If it switches to E or G receptions - even if I have loads of reception, I can't sent a text or call, or receive calls. I've even sat there at work, with 4 or 5 bands on E, and then tried to call myself from my work phone - it goes straight to voicemail.
So it seems that my phone will only work on "H" band/reception. Is this the same problem? I have tried contacting HTC support and hard resets..
Please can someone help?!
Thanks!!!
Does anyone have any idea? Please!! It's doing my head in!
When I first received the phone I found it to be laggy and not very responsive.
I am currently using Dutty's Extreme 2.6 ROM and Radio 1.13.25.24 and the phone runs like a dream.
The device is very fast and responsive. The reception is very good and the GPS fixes in about 10-15 secs. The best thing is that I used the phone for 5 days without charging and it still had 20% charge left at the end (i did not use TomTom in this period).
I am in the UK and I am on the O2 network.
Hope this helps.
The 5 days test came from Dutty's Extreme 2.5 ROM not 2.6.
So how does a radio really work? I think mine is actually faulty though, as it won't connect via E or G bands. Did you have this problem before you upgraded the radio and rom?
nhudgell, your error seems the same as mine. I would be able to make/receive calls in a 3G/H area, but it would go straight to voicemail in a E/G area.
If you are within 28 days of your purchase, return it for a replacement, if not, you'll have to go to a carphonewarehouse to send it off for repair.
P.S. i updated my radio on the phone that had the error and it made no difference at all, so i assume that it was a faulty GSM module in the phone
Sounds like I need to return it then (I'm over 28 days) - so I need to go to Carphone Warehouse? Can I not go straight to HTC and use their warranty?
Another one to get unlucky
Hi all
I have a touch HD which I bought off ebay(oh dear I hear you cry !). I love the phone, but like you had the 2g 3g prob. On 2g I can make calls (if I try and try again and am patient with the long connect time )but cannot receive calls they go straight to answerphone.
I found that with a virgin sim(I had an old one that still works) the prob vanishes and phone works fine in 2g or 3g.
But with any O2 card: mine or a new sim I got(to try and fix this) and my wifes I get the same prob.
Did your phone replacement solve the prob.
I spoke to O2 and they think its a software vs phone software issue, and said that they dont sell/support that handset and I checked its not on their website.
Did the replacement phones solve the issue is all now OK??
Any feed back gratefully received !
Simon
The Story continues....
OK here is the latest.
I spoke to Spud_work & Nhudgell who had this prob and they both confirmed that
A) They had replaced the handset
B) Problem had gone and so far had not come back.
(thanks very much for the prompt response and help guys)
So I called HTC and told them this - I found someone that was interested.
He said that he will look into what the repair people say and then I can update on here.
Just keeping fingers crossed that they CAN fox this as they did for others !
Final Update
Spoke to HTC and they agreed to fix. This required me explaining about the postings on here and what other people had done. I sent the phone back and it was back with me within one week the prob was fixed. I believe that they changed the main-board. They said that they had never heard of this prob, but I pointed them here !
Anyway if anyone else gets this same prob - send the phone back ! That worked for me !
Having said all that I now have a new and even more unusual prob - with the back light - looks like the phone might be going "home" again !
Hi all,
I've searched but not found this problem posted elsewhere, sorry if it has.
My HD2 on O2 has started sometimes sending incoming call straight to "voicemail" or "unavailable" when there's a perfectly good signal available.
There's no sign that there's an incoming call, the first thing I know is when I get a txt from O2 notifying a voicemail.
My settings are:
"Forward all incoming phone calls" - unticked
"Forward phone calls only if":
No answer (voicemail number)
"Forward after" - 30 seconds
Unavailable (Network unavailable number)
Busy - Unticked
Last night my GF tried to call the phone from next to me on the sofa, my phone was in use with the "Home" tab showing, full HSDPA signal, it didn't ring and went straight to "unavailable".
I called her back, no problem, and then my phone rang the next time she called me.
The same thing has happened tonight, someone called and was directed to voicemail, the phone was right in front of me with a good 3G/HSDPA signal.
Once again, after I made an outgoing call the phone then rang for a new incoming call.
This smells like a similar problem to the "Has my HD2 died or not" thread
Anyone else had this problem?
ROM HTC1.66.405.2 WWE
RADIO 2.06.51.07
I"ve got the same problem here.. does anyone have any suggestions to a possible fix?
Im got the same radio and rom version as well but have also tried cooked roms too.
Any help would be much appreciated.
Mine does the same
Still stock rom from vodafone nl
Rom 1.72.172.0
Radio 2.07.51.22_2
My first port of call would be the telecoms company - to make sure that they haven't messed up your settings.
Personally I called my phone provider (T-Mobile UK) and got them to stop diverting calls to the answer-phone. Calling the answer-phone was outwith my contract 'free minutes'. Since I knew who had called me (by the missed calls) it was easier to call them back at a time I wanted or ignore them.