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Hello everibody,
I have an annoying problem: my Qtek sometimes prevents waking up! And only a soft reset can power it on!!!
But the crappiest thing, is that the device doesn't power on when it's cold! I have tested it!!! :shock:
PLZ HELP
It's an hardware prob? It's better to send it to repair? Thx
Oh, another thing :twisted: when the device is power off (and I can't power it on) the green led is still acting like normal, it even stops when no coverage is present. If I try to call to the S100, it rings but I can't do nothing? :?
Great forum, anyway. I have solved nearly ALL of my Qtek probs.
I will add these infos:
ROM: 1.06.04 ITA
RADIO: 1.05.00
Note: I have already tried with an Hard Reset. Nothing resolved. The device simply won't power up when it's below 20° C. And I don't know why.
Your Magician seems to be a candidate for the repair shop of for an exchange. Never heard about a problem like yours
Cheers
Uff... Nobody (except me) have this prob? Can someone try this? Before sending it to repairing, I would figure this s**t out! And maybe find a valid solution...
AND: How can I do the BigStorage trick on my ITA ROM? I know how, but with the other languages... Don't want a foreign ROM only for 20+MB...
I think upgrading the ROM can't change anything, if it's an hardware problem... I want an active device in this winter, cannot reset it all the time!
Possible Solution?
Yet nobody seems to have my prob. But before sending my S100 to the pocket pc heaven, I will explain a possible scenario. I've read that cold can reduce the battery charge dramatically. So what I am thinking:
1) The unit is absolutely normal when warm.
2) When the unit is cold, is STILL normal.
3) When I shut down the unit, the LED is STILL blinking.
4) But then -what the hell- it seems CAN'T turn it to the active status.
5) The only thing that I can do is to RESET the unit. Then when I control the battery status is ALL ok: same level as before. But there isn't the missed calls of who have called me when the unit is in this state!
I think that the low temperature affects the internal battery, reducing it to zero. When the S100 is on this effect couldn't be noticed, because the external battery constantly charges the the internal one. But the charge is not provided when in standby. And so the charge in the internal battery drains... making impossible to turn on the device! But when resetting, the external battery is give power to the internal one, and the device is now fully functional as before.
According to this mess, then I only need to replace the internal battery with anything better, and the device MUST work EVEN if cold...
Now I would like to listen to others, just to convalidate this theory...
Otherwise, the device will make a good and comfortable travel to the repairing center, hoping they will send me a completely new one ( I have accidentally scrachted it one time. And another.)
Hope that you will understand my Huff-Puff post. Hope that someone will see this post.
Cheers,
MocciJ
Yet no replies...
This damn thing has taked too time, and so I'm sending the device to the centre tomorrow...
I've tried to upgrade my old qtek rom to the 1.11 of the I-mate: nothing resolved...
Is it ok to send a device with an imate rom to a qtek centre? Lemme know...
my friend has same problem, I flash radio whit 1.13, 1.12 (rom is 1.12)
I shell open it ....
Click here to read of a similar problem
As far as sending your phone back, which judging by your signature you already have, you need an official rom to be installed if you want it covered by warranty. Not sure on Qtek's policies. Have you sent it yet? What did they say about your Jam rom?
Don't try to make the same thing I did. When try to changing to ANOTHER Rom Manufacturer to see if the problem vanish, remember (at least before sending it) to PUT THE ORIGINAL ROM IN IT!
THEY (AT REPAIRING CENTER) WILL SAY THAT THE SOFT IS CORRUPTED!
This way I avoided my warranty. Hope this info will help.
I'm deciding what to make now. Do I have to pay for this prob, or do I cover my qtek with warm clothes?
Or better find a solution?
If anyone has suggestions, I'm glad to listen. I want my pda back (it stayed out for a month, I miss it!).
Do not make hazardous moves with ur pda when it's in warranty. Or U will pay that the double it's price!
Don't try to make the same thing I did. When try to changing to ANOTHER Rom Manufacturer to see if the problem vanish, remember (at least before sending it) to PUT THE ORIGINAL ROM IN IT!
THEY (AT REPAIRING CENTER) WILL SAY THAT THE SOFT IS CORRUPTED!
This way I avoided my warranty. Hope this info will help.
I'm deciding what to make now. Do I have to pay for this prob, or do I cover my qtek with warm clothes?
Or better find a solution?
If anyone has suggestions, I'm glad to listen. I want my pda back (it stayed out for a month, I miss it!).
Do not make hazardous moves with ur pda when it's in warranty. Or U will pay that the double it's price!
Is there any way you can take it to another repair shop? If I had your problem, ie turning it in with a wrong ROM and being rejected, I would just reflash and drive to another city to have it fixed. They would never know the difference.
If that isn't an option in your country, I guess you will have to pay for the repair, even though it is very unfair, because a 'wrong' ROM can't be the cause of this problem
Thx for this suggestion. Currently I have an Qtek rom perfectly working. But they delivered my Qtek to French for repairing (and I am from Italy), guessing that I haven't that option.
The only thing that I can do to riesumate my warranty is to declare that that rom is OK, downloaded from an official site. The cause is that when the Qtek hasn't made upgraded roms, the imate did. In case, I will say that the problem was there EVEN before the upgrade (it did).
There is currently NO SOLUTION to this problem (it's an hardware problem, and should be repaired by the repairing center -of course-)
-----
I will report what the World Startel Communication (the repairing center) has said (transcribed from italian to english):
1)The product is in delivering phase.
2)The product resulted to be irreparable. It will delivered back.
3)The repairing service has resulted to be out of warranty. We are waiting the consumer to pay the reparation (They said they sent me the price. Currently they seemed to haven't sent nothing).
4)The product has come to our labs.
5)The requested reparation is inserted in our knowledge system.
And that is. The Qtek has delivered, considered irreparable, and when out of warranty is ok for repairing? That's something odd... Considering that I've retrieved how to reach the tracking service only by calling the operator... Now that the S100 is in their labs, they say that the prob is in their knowledge system, which I ignore what it means. Now I suppose that the product reached French before checking the warranty, and this would be to pay something around 10-20€, IF I decide to not repairing the unit...
Ok, that's all. Hoping that this winter isn't getting cold.
Cheers,
MocciJ
Ok, the S100 is in repairing again. They will send me repaired with a price of 50€.
Hope that they will explain me what happened. Otherwise, sending it seems to be the only solution avaible.
They will raise up my warranty, almost that's what I've heard.
So this can be the end of the topic...
Cheers,
MocciJ
They are sending it back, but non-repaired. No cost, but nor warranty at all. They SIMPLY deleted my warranty taking it for 2 months.
Now, what's the real mess with the warranty? Oh yes, the ROM was changed from Qtek to an Imate one, official. They find out that there's a mix between these 2 software, and that they CAN'T upgrade or downgrade it at well: is this possible? Incredible!
They "sincerely" said that changing ROM required a new motherboard, which cost the godness of 200+€... Exactly half the original S100 cost!
QTEK CUSTOMER SERVICE SUCKS! LONG TIME WAITING! NONE REGARDING OF THE CUSTOMER!
Now that my S100 is out from it's warranty, we'll return on how to resolve this TINY, LITTLE prob...
Do we have to cover our Magician with warm clothes? Just let me know your ideas...
Best Regards,
MocciJ
Hello!
So, a brand new MDA Compact, and a weird problem.
Sometimes, when I 'switch it off' via the Power button - it stayes switched off?! :?
Simple as that - the only way to turn it back on is to do a soft-reset... :shock:
The signal LED blinks just like everything is OK...
I tried with 4 different ROM combinations, from 1.06 to 1.13, nothing helped...
Does anybody have an idea what to do with it?
BTW,
which ROM did you find the most fastest, most stable etc.?
Thanx in advance.
Someone must do a sticky or a FAQ topic for this sort of prob that so many people are starting to encounter.
If u do some experiment on ur compact, u can easily see that the device isn't waking up only when is COLD (I believe that there is some heat-sensible contacts inside that prevents unit to power on) this may seems strange, I thought I was the only to had this prob, but I am seeing more and more of this.
Sorry, but unless u want to manually open the whole thing and try to repair for urself, u're better getting it to the nearest repairing center.
If u do so, remember always to install the original ROM, since they can say that is a software manomission problem and will sending u back the device with no warranty (they already did it with me: but I can't believe that I regained the warranty simply putting it the original software and sending it in the same repairing center; before they asked me 275€ for mainboard, now they repaired it for free!!!)
So here is it. I've passed a winter with the unit always in coma. Send it to the repair center, say that it doesn't power on when cold and they will repair it..
Good luck! MocciJ
Someone must do a sticky or a FAQ topic for this sort of prob that so many people are starting to encounter.
If u do some experiment on ur compact, u can easily see that the device isn't waking up only when is COLD (I believe that there is some heat-sensible contacts inside that prevents unit to power on) this may seems strange, I thought I was the only to had this prob, but I am seeing more and more of this.
Sorry, but unless u want to manually open the whole thing and try to repair for urself, u're better getting it to the nearest repairing center.
If u do so, remember always to install the original ROM, since they can say that is a software manomission problem and will sending u back the device with no warranty (they already did it with me: but I can't believe that I regained the warranty simply putting it the original software and sending it in the same repairing center; before they asked me 275€ for mainboard, now they repaired it for free!!!)
So here is it. I've passed a winter with the unit always in coma. Send it to the repair center, say that it doesn't power on when cold and they will repair it..
Good luck! MocciJ
Thanx!
So you say there's no other solution then to take it to the service center?
Damn!
Anybody have an original ROM that came with the Croatian T-Mobile MDA Compact's?
CE ROM in it was 1.06, I am sure of that, but where to find ExtROM that was used here?
As far I know, this is the only possible solve, unless someone decides to open the magician (voiding the warranty) and see what's wrong on it.. For the ROM: u have to install at least a rom with same brand and language of the original; u're better try first at the ftp before searching on the net..
I dropped my phone from a low distance and now on the bootup screen it shows a message saying no GSM. The ROM version is 1.34.502.1 but on the radio version tab there is no number or anything. On protocol version there is also no number or letters. Also there is nothing for the IMEI. I cannot open up the program (phone) or text anyone. I have tried a hard reset and some soft resets but those did not work. My sound quit working too.......
Also if this helps, i have WM5
OS 5.1.195(build 14955.2.3.0)
Wifi - works
Bluetooth - works
All other Programs (besides phone) - works
All i want to know is if i can fix GSM and if i can then sound and my broken LCD are very small problems.
Thanks
ZZsk8erZZ said:
I dropped my phone from a low distance and now on the bootup screen it shows a message saying no GSM. The ROM version is 1.34.502.1 but on the radio version tab there is no number or anything. On protocol version there is also no number or letters. Also there is nothing for the IMEI. I cannot open up the program (phone) or text anyone. I have tried a hard reset and some soft resets but those did not work. My sound quit working too.......
Also if this helps, i have WM5
OS 5.1.195(build 14955.2.3.0)
Wifi - works
Bluetooth - works
All other Programs (besides phone) - works
All i want to know is if i can fix GSM and if i can then sound and my broken LCD are very small problems.
Thanks
Click to expand...
Click to collapse
Before assuming something very major, let's be sure all the routine things have been tried:
1
Hard reset - you've tried that, but it's worth trying again, but first try number 2 below
2
Remove the battery from the phone for 30 minutes or so and reboot after doing number 3 below:
3
Remove the SIM card, clean the contacts. Insert and re-insert it several times. This cleans the contats on both the card and the phone.
As you say the sound is likely just a loose connector and the LCD, just a case of getting the correct make (there are at least 3 non interchangeable brands)
Mike
I'm afraid your phone still did receive hardware damage Looks like the radio chip soldering is the least reliable (on certain models?) and can be easily broken, thus so many people have the dreaded "No GSM" problem and are unable to flash a new radio.
I think it's just your SIM-Card, which has loosen due to the drop.
I dropped my Phone so many times, i stopped counting. It now looks horrible scarred but it works like the first day i bought it.
playdo said:
I think it's just your SIM-Card, which has loosen due to the drop.
Click to expand...
Click to collapse
In that case, the phone would just display a "No SIM card" notification. But since ZZsk8erZZ's Hermes displays "No GSM" at boot time, I'm afraid the problem is more serious than that. At any rate, it wouldn't do any harm if ZZsk8erZZ checks how securely is his SIM card inserted into the slot.
I added a few pieces of paper to the sim to push it against contacts but that didnt work. Ill try to reflash radio and if not then... i will have to go with my razr. How i wish i could use my 8525. Thanks anyways.
You can do a few things to get it back. First you have to open the case - a task that should take a few minutes with the right tools - the instructions are posted here and everywhere. Once open - RESEAT EVERY CONNECTOR and put it back together. If it doesn't work (ie still NO GSM) the motherboard is damaged and no amount of flashing will bring it back. These things are VERY sensitive and although they were made for road warriors they weren't built for them. The boards are multilayered and the connectors aren't (except for the dpad) screwed down. The flexiribbon cable is also a very weak design and cracks over time when you slide the keyboard in and out.
If the board is damaged you can do a few things - if the case and screen/keyboards are in great shape - buy a totally cosmetically trashed unit and put in the motherboard into your phone - otherwise strip it for parts and sell them on ebay - there is a market for dpads if working, flex cables and other small bits including the rear antenna plug - even small case bits will fetch some cash. Add it up and go shopping for a decent 8525. Supplies seem to be dwindling and prices are still pretty high though for unblemished fully working units. Just ask the sellers ALOT of questions before jumping in. They may say the unit freezes sometimes or there are a few working defects in these I'd walk away.
I got stuck with a TYTN HERMES 200 where the seller said everything was fine but it would freeze sometimes. Got the phone - was pristine but had the NO GSM error sometimes then fully died in a matter of days. Fortunately snapped it up for only 45. Bought a working HERMES 100 AT&T for 40 locally which worked perfectly except the seller messed up the LCD.
NoGsm Herm200
Hi!
I do have also a broken Herm200. I have droped it from the table, and since then I have NoGsm error when booting. I have tried several rom flashing but every time it stops on 12% flashing. Even when I did it with microSD was the same.
IPL - OK
SPLASH 1 - OK
SPASH 2 - OK
EXTROM - OK
GSM - when gets here the flashing stops.
OS -
Before that I had tryed several hard resets, soft resets, different key combination, and many, many ways...but still NoGsm is present.
I am now seeking for a motherboard.
If you know anyone...
Thank you
pleas!!
hello
The message “NO GSM” started suddenly appearing on start-up and of course the phone is not functional afterwards.
[[Category:HTC_Hermes]]
Hello
Sorry for the inconvenience, but I have a problem in Device
I hope I help me solve it
I own a HTC Hermes, when start-up letter (no GSM) and then complete the boot
But rading SIM card
After the time is not responding
Perhaps needs a file (radio) or (rom) I do not know
I raise the files on the Web
(4Shared) or (Media Fire)
Thank you very much
i have my dopod 838 pro running on Schap's WM6 Pro 4.30 ROMs. it had been all right for pass 5 month since i upgrade the original WM5 to WM6. and since then i never flash it.
Yesterday afternoon, i can still use it to receive call. but at night. i found out that the phone doesn't have any signal on GSM network. when i double check it, it asking me to key in sim card password and said "unknown sim status"
if i key in the wrong password, it will state that my password is wrong. but if i key in the correct password, it still asking me for password. and stay on the same page no matter how many times i key in the password.
i already do hard reset. but the problem still exits. these were info when i start the phone.
M 05
S 04 NO GSM
B 06 D3.62
and these were info from bootloader
HERM 100
IPL-1.04
HERM100
SPL-2.10.Olipro
i very confuse with a lot of help over internet in thread for those no GSM problem. but i can't seems find any similar problem with mine.
WIFI and bluetooth were working fine. i can still goes into the Today screen and access every other things normally.
Please help me.
Do you know what Radio was on the device before the no GSM?
If you try to update your radio more than likely it won't update and freeze at a low percentage of completion. Sorry to say the radio on the motherboard is dead or dying. Happens frequently on the Hermes and the only way to fix it is to get a new motherboard. Happened on mine - would work fine then the GSM would start dropping out and reconnecting during the day. Upon reboot it would get the NO GSM message. Turn off leave battery out then try again - sometimes would start up then it would just die. After replacement of motherboard it just works.
No amount of flashing of ROMS including or not including the radio will fix it - the chipset in the HERMES is the weak link and they eventually just go. Either the solder has developed cracks from charging (heat) or flex.
Sorry.....
Wam7 said:
Do you know what Radio was on the device before the no GSM?
Click to expand...
Click to collapse
i not pretty sure . but it was original radio. i didn't flash radio before.
but i had downloaded the new version radio. successfully flashed it. but still no GSM.
STIM141: i think you are quire right. i had inquiries some shop of phone repair and have describe them my problem. since my phone die without me doing anythings to it. they pretty confirm it's the mother board die. they said the only way is to repair it and replace motherboard.
The best way to fix it cheaply is to find a donor phone thats confirmed working with a guarantee on eBay. Something that beat up, maybe the screen has problems and swap it out yourself. Its pretty easy to replace and you can do it in about 10 to 15 minutes tops. Need a couple of tools but they can be found locally. Should cost no more than about 30-35 dollars if you are patient. Next would be to scrap the phone for parts - but if the motherboard is bad you probably won't get very much unless you part it out and just wait for individual buyers.
Hi i have checked the similar post and it does not seems applicable for my problem.
My hd2 has nand wm6.5 and SD android
yesterday was very high temperature and my phone was frozen
and i removed the battery and let it cool down
and i tried to turn on the phone and it stucked on htc logo white screen and buzzing 5 times. It stucked there, i tried remove and put it back on..same thing happen. I leave it alone like 5~10mins and turn it on, it got into WM and i managed to boot android too, and it got stuck after a while...and this morning i tried to restart my android as unable to connect to wifi..and it stucked on htc logo screen again...i did like yesterday wait for 5~10mins sometimes it not working sometimes it works. and until now it does not freeze at all.
(Please note: my hd2 stucked on htc logo and buzzed 5 times were happened before the high temperature happened so i dont think temperature caused something on it..but after high temp it got slight worst)
any idea? do u think reinstall wm6.5 would works? i did hard rest, does not seems working.
Thanks you so much in advance for all your helps and advices
This happened to me back when I was using the SD android roms, It started with the random freezing / crashing with the 5 buzzes then later would not boot at all. Lucky it was still under warranty so I flashed the original SPL and sent it away to get it repaired.
rawrscary said:
This happened to me back when I was using the SD android roms, It started with the random freezing / crashing with the 5 buzzes then later would not boot at all. Lucky it was still under warranty so I flashed the original SPL and sent it away to get it repaired.
Click to expand...
Click to collapse
What do you reckon if it is hardware problem or?
if you flashed the original spl again or reflash the wm6.5 rom, would it help?
in your repaired or replacement report from service centre, does they mention if the board problem or?
aladdinaladdin said:
What do you reckon if it is hardware problem or?
if you flashed the original spl again or reflash the wm6.5 rom, would it help?
in your repaired or replacement report from service centre, does they mention if the board problem or?
Click to expand...
Click to collapse
Yeah it was a hardware problem, when starting the phone I would get a white screen with an error message (can't remember what it said). I called HTC and they deemed it faulty then gave me a code to give my service provider that I'm contracted with. Here's what it said on the order completion sheet after I got it back:
Reported Problem:
White screen with error message, htc deemed faulty.
Repair Order Comments:
22/11/10 MD Component on main PCB failed, supplied replacement unit new IMEI: ******************
Tested O.K. Please note: balance of warranty continues from original handset purchase date. Please retain this document as proof of replacement.
It took about 3 weeks to get it back but Ive had no troubles since then.
rawrscary said:
Yeah it was a hardware problem, when starting the phone I would get a white screen with an error message (can't remember what it said). I called HTC and they deemed it faulty then gave me a code to give my service provider that I'm contracted with. Here's what it said on the order completion sheet after I got it back:
Reported Problem:
White screen with error message, htc deemed faulty.
Repair Order Comments:
22/11/10 MD Component on main PCB failed, supplied replacement unit new IMEI: ******************
Tested O.K. Please note: balance of warranty continues from original handset purchase date. Please retain this document as proof of replacement.
It took about 3 weeks to get it back but Ive had no troubles since then.
Click to expand...
Click to collapse
but mine does not have error message, when i power on hd2 and it shows white background with htc green logo and the phone buzzes 5 times and stuck there. i have to remove battery and leave it there for few minutes and put it back and power on again..sometimes it will get into wm interface; sometimes it remain same buzzes 5 times and stuck there.
So may be slightly different then yours? or would be the same? you call htc straight or call the service centre? do you have info about whereabout service centre? also self paid delivery or they will arrange courier to pick it up?
thank you so much
aladdinaladdin said:
but mine does not have error message, when i power on hd2 and it shows white background with htc green logo and the phone buzzes 5 times and stuck there. i have to remove battery and leave it there for few minutes and put it back and power on again..sometimes it will get into wm interface; sometimes it remain same buzzes 5 times and stuck there.
So may be slightly different then yours? or would be the same? you call htc straight or call the service centre? do you have info about whereabout service centre? also self paid delivery or they will arrange courier to pick it up?
thank you so much
Click to expand...
Click to collapse
Mine started with the buzzing and freezing and sometimes would not boot, then after trying to flash a new ROM it would not boot into WM at all and would display a white screen with some kind of error message. I actually think I bricked the radio somehow because I could still flash ROMS but the update process would freeze while trying to flash a radio. I hope my problem is different from yours so you don't have to send it away.
Firstly I called HTC Australian service centre and told them that I woke up to find my phone would not boot up and would display an error screen (If you flashed a custom ROM or anything don't tell them that). They told me that it is faulty and said that it is covered under my warranty and gave me some kind of repair code. I went to my service provider (Telstra) and told them that HTC deemed my handset faulty then had to fill out a Mobile Device Repair Form and they sent it away.
After about 3 weeks, I got a call from telstra saying that it was ready to pick up from them. I don't know what you would do if it's not covered by some sort of warranty, find a repair shop that does HTC phones? just ask HTC. You should try flashing a stock ROM before anything though, what about reinstalling HSPL?
Here's the HTC Support numbers http://www.htc.com/www/CA_Hotline.aspx