GPRS-problem - JAM, MDA Compact, S100 General

I have a problem with GPRS.
I can always connect after soft-reset. But if I try to connect again later, without resetting first, I often get error messages;
"Cannot connect for unknown reason."
"Modem not responding".
"Answering modem disconnected".
Only way to establish a new connection is to soft-reset or go into flight-mode and back. Anyone experienced similar problems? Seems like the hardware goes bad / gets disabled after one session...
(I use Vodafone in Sweden.)

I have the exact same problem on my S100 with the 1.06 ROM and can not find a solution. I e-mailed Qtek who forwarded it to Brightpoint to told me they don't know anything about it.

Brightpoint Sweden are well aware of the issue and have said it is a top level priority for HTC to sort this out and that it should hopefully be solved with the next firmware release. No date for that release available yet :-(

Mashie, bamse:
Ok, seems like a major defect. Just have to sit back and wait I guess.
Thanks!

pell0 said:
Mashie, bamse:
Ok, seems like a major defect. Just have to sit back and wait I guess.
Thanks!
Click to expand...
Click to collapse
It would probably be a lot better if everyone who has this issue contacted Brightpoint and made them aware how many it is affecting!
Contact details for Brightpoint Sweden are available at www.qtek.se.

With me being in the US Brightpoint didn't really have much to say to me.
From Brightpoint
Hi Jason,
Thank you for your e-mail but we are not the manufacture of Qtek.
We only represent and support the Swedish market. Please contact your local retailer for support and information about upgrades for your device.
Best regards,
Linda
Click to expand...
Click to collapse

My problem seems to have automatically cured itself during the weekend. I guess Telia must have made some upgrade to their network, cause I am quite sure I didn't do anything!

Related

Have to restart phone to regain GPRS connetion

I Have to restart phone to regain GPRS connetion every now and then. I have radio version 1.01.00 and rom version 1.03.00 WWE. My provider is Vodafone in sweden.
If I go to flight mode and back to normal then I can connect to GPRS again. Should I uppgrade my I-Mate to get it to work? Any Ideas what to do?
I've heard of people with similar problems, you need to upgrade your Rom, if you wanna stay relatively safe, upgrade to:
Rom Version: 1.72.00WWE
U can get this from club imate
I'm afraid I can´t find the rom on the Imate Club site. But you belive my problem will be solved by uppgrading the rom right? I´ll have to search for it then. ;c) Thanks.
I sure don't see any version 1.72 on Club iMate at JAM Device Support. The latest available upgrade I see is:
Radio 1.01.00
ROM 1.03.143 WWE
Where do you see version 1.72?
Frank
I believe he's referring to the wrong device. 1.72 was for the I-Mate Pocket PC - not the Jam.
Ok. I have posted a case to Imate and they where about to send a file to correct the problem but I got an emty mail.
Imate support don't know what this is. I'm back on the hunt. Anybody else having the same problem with theirs? Please let me know in this thred
Sincere Apologies, I was in fact dreferring to the I-mate....didnt realise this thread was under magician
Got an ansver from Imate. They sent me an PDF file where they showed me how to set up the GPRS connection. The problem is, been there and done that. I’m totally lost here. Is it only me who has this problem with “magican” and Vodafone? (In Sweden). Frustrating! ;c(
Note: With my P800 and the same location and same SIM = no probem at all.
I have the exact same problem with Vodafone gprs in Sweden
Hi Robert
I have the exact same problem with GPRS. I am also a customer of Vodafone in Sweden. I have this problem regardless of the device I am using. I have been running Qtek 2020, 8010, 9090 and S100 (magician) devices with the same problem for quite a while now.
I have started to think that this is not a device problem. It is probably a problem with Vodafone GPRS. I have contacted their tech support a couple of times about this. So far we have tried disabling/reenabling GPRS on my account and switching to new Sim-cards. None of this has worked so far.
I am using their twin cards service switching between different phones, I am not sure if this has anything to do with the problem.
best regards
Christofer
Thanks a lot for giving me this feedback. I'll talk to Vodafone right away.
Solution: I know that Telia supports the magican device because they have them for sale. My solution was to call Telia and tell them that I wanted to use them instead. Its a covards solution but Imate blames Vodafone and Vodafone blames Imate.
I have an old Qtek1010 on Telia, and it is behaving just like your Magician on Vodaphone. Sometimes I have to actually remove the SIM and put it back in again to be able to reconnect.
Another question about the Magician and GPRS. I have read on a couple of forums that the Magician will not keep the GPRS connection alive when in "sleep mode". Is this true? If so I may have to quickly cancel my order...
bamse said:
Another question about the Magician and GPRS. I have read on a couple of forums that the Magician will not keep the GPRS connection alive when in "sleep mode". Is this true? If so I may have to quickly cancel my order...
Click to expand...
Click to collapse
My gprs connection seems to stay connected ok even when the machine is switched "off". I have an imate jam on o2 in the UK.
I don't know if it stays on forever because i tend to log off gprs so i can go on line through bluetooth.
Simon
This is really bad news. I thought that since Telia do have thoose phones for sale they should have tested them in the net. In that case I should start thinking of going back to my old P800 instead of changing provider.
I Wonder if there are someone in here who it works for in sweden. Please let me know.
I have several collegues who are not experiencing these problems with Qtek devices on Vodafone network. So it does not seem to be a general problem.
RobertDahlberg said:
This is really bad news. I thought that since Telia do have thoose phones for sale they should have tested them in the net. In that case I should start thinking of going back to my old P800 instead of changing provider.
I Wonder if there are someone in here who it works for in sweden. Please let me know.
Click to expand...
Click to collapse
I just talked to Telia today as my GPRS broke down totally and there was just nothing that would make it connect. The person I talked to was very helpful and professional and we managed to isolate the problem to my SIM card. Being a brand new SIM I received just two weeks ago I though that just anything but the SIM would be more probable. It was very evident though as my SIM would not work with GPRS in neither mine nor a colleauges phone but the colleauges SIM would work just fine in both.
My new SIM will arrive on monday, and then hopefully it will not be too long before my S100 arrives as well
Ok, thats somewhat god news. Then there is hope to accually use this expensive piece of toy as it is suppose to.
Some input…
I have a Qtek S100 and run it with Telia. Works just fine, never have to reset or remove the SIM. However, I have problem with the GPRS to disconnect when synchronized with my PC and when using the phone. Have heard that an app called GPRS Keep Alive would solve that problem, haven’t tried it yet.
// Johnny
Re: Some input…
Johnny said:
I have a Qtek S100 and run it with Telia. Works just fine, never have to reset or remove the SIM. However, I have problem with the GPRS to disconnect when synchronized with my PC and when using the phone. Have heard that an app called GPRS Keep Alive would solve that problem, haven’t tried it yet.
// Johnny
Click to expand...
Click to collapse
It will not. For two reasons:
1. There can only be one network connection at a time, and the activesync connection counts as a network connection (you can use network passthrough to use the activesync connection for network access from the PPC).
2. You can not have a GSM voice connection and an active GPRS connection simultaneously because they share the same radio hardware. Simultaneous GPRS and Voice would need two radios in the phone, and although it has been part of the GSM specification for quite some time there are no such device available on the consumer market yet.

o2 XDA IIi Firmware Update Due May...

Just received an email direct from o2 saying that a update is due in May that will include Blackberry support.
They also confirmed that there is a known problem with the GPRS connections being lost when connecting peripherals to the connector, however they could not confirm if this will be fixed in the May update.
Care to name your source? The O2 guys I've been speaking to are insisting they have no timescale for a new rom release.
JD
I have also been told this by a company called welcom, they came in to fit car kits for all our sales reps for the XDA IIi (Andes). There was a problem with the microphone on the device and the micophone on the car kit both being on and causing a nasty echo. The man in the van told me it was a software issue and that there was a rom update due next month that will fix it.
For obvious reason I cannot give the name of the person but,
I work for a large corporate who deals with o2 for both voice and Blackberry functionallity, I had been told in January that there would be a Blackberry connect client for the XDA IIi. I therefore asked for an upadate regarding the Blackberry client and also if the bugs would be fixed and that is how I've found out about the May release.
I suspect that o2 corporate support have access & know far more than the standard customer support teams, and for this reason feel confident that there will be an update.
Well for OBVIOUS reasons you cant name your source....reason being they obviously arnt as reliable as you think because here we are and NO new ROM and NO Blackberry support.
Give your source my regards
erm, there's an image for it here on our very own FTP server!
ftp://ftp.xda-developers.com/Alpine/Extended Roms/WWE-Roms/WWE 1.11.112/
(but i don't know how to install it! Can anyone help? Or at least point me in the right direction! )
mat1t said:
(but i don't know how to install it! Can anyone help? Or at least point me in the right direction! )
Click to expand...
Click to collapse
I am also looking for a solution to this problem too...
Stevebristol, I don't know why people try to help when they receive posts like yours.....
But if it helps I've received a further update regarding the update, as you have nicely pointed out, its late...., and I have been told that it could be at least another six weeks, possibly longer.
No details as to what the update may include, but maybe the delay is due to a new OS update instead of a few bug fixes.
It would be nice if o2 included the new OS, Skype & Blackberry support, before I'm slated again, this has not been promised by o2, just my guess
I do think what was said regarding your source is a little harsh...not wishing to cast criticism myself but being involved in a MAJOR IT project for the Government means you're frequently exposed to delays in rollouts and Go-Lives...
I'm guilty of moaning regarding the release of o2 updates etc, but I have always known the reasons behind them based on my own experiences. Unforeseen errors during testing, new bugs found that crop up as a result of implementing fixes for others, etc, etc, the list goes on and on.
Cheers
Ant
Does anyone have any idea when the update will be available for the XDAIIi?
I keep checking the O2 website... and there is no mention of it. Could it be an urban myth?! :wink:
I've had my XDAIIi for three months now and I'm getting a little tired of the poor signal strength, freezing phone, unstable messaging software, poor camera picture quality, etc, etc. The XDAIIi does everything I want it to... but doesn't manage to do any of it well. I was really hoping that this update would solve at least some of my woes.
I'm even contemplating turning it into a paperweight, and reverting back to my trusty iPAQ, SD card camera and Nokia 6310i. :roll:
So I guess you are telling that it would simply be better iff Nokia buys HTC?
Hi guys
I actually work for O2 - I am a Device Specialist
I CAN confirm that there WILL be a ROM update released soon.
However there is no confirmed date for this. We cannot get any more infomation on when it will actually be released.
My advice is to just keep checking http://www.my-xda.com and if I find out anything more I will post on here
Hi Paul,
will this include Blackberry email support.
I used this on my XDA2 and went without it when I upgraded to a 2i on the promise it would be coming 'soon' that was back in March.
Steve
Paul. W said:
Hi guys
I actually work for O2 - I am a Device Specialist
I CAN confirm that there WILL be a ROM update released soon.
However there is no confirmed date for this. We cannot get any more infomation on when it will actually be released.
My advice is to just keep checking http://www.my-xda.com and if I find out anything more I will post on here
Click to expand...
Click to collapse
Thanks Paul.
I won't abandon hope just yet, then. :wink:
Maybe you could try and find out what fixes the ROM update will include?
Probably the same as the i-mate ROM with O2 customisations lol.
Doubt it will be anything great.
I can comfirm that the update will include blackberry support - I think the manufacturers realised they kinda made a mistake not allowing blackberry in the updated handset!
As to other updates, were just as in the dark as you guys - you would be suprised how little we are actually involved with the manufacturer.
All I can say it watch this space
reboot and free youself!
Why not just do a hard reset and install as 'corporate'
(you'll need code 0506)
buy 'sbp pocket plus' and relax.....zzzz
Device is a lot more stable and no more annoying o2 menus
enjoy!
reboot and free youself!
Why not just do a hard reset and install as 'corporate'
(you'll need code 0506)
buy 'sbp pocket plus' and relax.....zzzz
Device is a lot more stable and no more annoying o2 menus
enjoy!
So how would you programatically default the install to Corporate and add in the GPRS settings at the same time?
Why not just install the i-mate ROM and never worry about O2 crap again

TyTN is on but calls are not getting through

I have an HTC branded TyTN and even though the phone is on and the reception shows strong the calls are not getting through. Also when I try to make calls they are droped.
This does not happen all the time but very often. I miss about half of my calls.
Anybody has any ideas?
Need a little more info to help solve your problem.
1. Where are you located.
2. Who is your service Provider
3. Has the phone ever worked right with this provider
4, How long have you had the phone and was it new or used when you got it.
5. Does it still have the same Rom and Radio on it as when you got it.
6. What versions are those.
7. Have you tried a hard reset
Answer these for starters and let's see what we can do to help you out.
I am located in Cyprus and the service provider is cytamobile-vodafone. The phone was purchased from expansys.com.cy
It worked fine for more than a year. Although this particular problem occured very rarely during the first year.
I know of at least one more person who experienced this problem for a short period of time but it was sorted out on its own.
The only update I made to the phone was installing Windows mobile 6 from the official HTC website. The phone worked fine for a few months after the update.
No other update of any rom was made.
I tried a hard reset but it did not help.
OK, and thanks for the response. Based on what you have said, my only other suggestion would be to check your version of radio installed. If you are unfamiliar with how to do that, it appears on the screen at every reboot, or, you can go to settings, device info and it is listed there. I am unfamiliar with service Providers in Cyprus, so I would suggest doing a search of the forums to see if you can find another user with your service provider and a similar phone to see which radio works best for them. If I remember right, the WM6 update from the HTC site, does flash a new radio also, and that may be the problem. If you can't find anything, start a new thread with a title like best radio for cytamobile-vodafone in Cyprus, and hopefully you will only get relevant responses from fellow countrymen.
Does anyone else have any ideas to help this fellow XDAer out? Sorry I couldn't be more help.
thank a lot steve

herald driving me crazy (gsm/gprs)

hi!
at the moment i have my third herald from o2 germany,also known as xda terra. all three have the same problem:
i use activesync and an exchange server to use push-email via gprs. but my herald decides to not let me communicate with the rest of the world. after the subway and switching the operator (o2/t-mobile d) (too) often it refuses to establish a gprs connection.
it tries, but fails... but best thing to come: it shows me full network coverage, but i can't call anybody, and anybody can call me. after a softrest, everything works again. gprs instantly, and even a normal phone call is possible.... (wohooo ) and that really annoys me, especially having a mobile phone, and nobody can call you even everything seems okay to you.
i already tried it with, and without installing the extended rom. - no change. first i thought it's probably some software i installed, but after the last hard reset i did not install anything. same problem. last idea of the o2 support was a new sim-card. but no change.
in my eyes it's a radio-rom problem, but o2 does not offer any updates, therefore there is no official way to test that. i would love to try out a custom rom and radio update, but because of warranty reasons i won't do that.
my radio-rom version is 02.85.90, does anybody know whether there are such problems with this version? OR, does anybody have any idea how to solve my problem? at the moment im really ******...
thanks in advance!

T-mobile HD2, unlocked and won't connect to O2

I purchased an HD2 from eBay, it was locked to T-mobile. I immediately purchased an unlock code, installing my old iPhone sim (making O2 aware of what I was doing) and punching in the unlock code. All appeared well, however it won't connect to the telephone network. I'm getting the GSM icon and I can strangley check emails when out and about sometimes. But I can't make nor receive calls.
I've taken the T-mobile ROM off and replaced it via HSPL with ...
RUU_Le2_UK_1.43.206.4_Radio_Signed_15.26.50.07U_2.04.50.22_2_Ship
Which is the standard O2 ROM. It throws up the following error when searching for networks and trying to connect to O2.
"cannot register on selected network, choose another network".
I've tried everything and I'm just about losing it, smashing the phone passed my mind at one point.
I've tried my sim in another O2 HD2 and it worked fine, on all account. His O2 sim didn't work in my phone, which is annoying. So the issue is with the handset.
Before I go insane, I don't suppose someone knows a very easy solution to this issue?
Regards,
Sii
Info....
OS Version - 5.2.21864 (21864.5.0.81)
Manilla Version - 2.5.192.02525.0
ROM Version - 1.43.206.4 (70315) WWE
Radio Version - 2.04.50.22_2
Protocol 15.26.50.07U
It's sat next to me on the desk with an exclamation mark on the network icon but the mobile web icon is connected.
Very srtange.
automatic network selection brings back a failure to connect, however manual selection brings back all UK providers, selecting O2. I get "cannot register".
I wonder if it's something to do with O2 barring the handset? Brand new before I opened it. Also it was locked to T-mobile.
There must be a very simple explanation for this I hope.
Sounds like you may have to contact T-mobile for an unlock code.
TomH01 said:
Sounds like you may have to contact T-mobile for an unlock code.
Click to expand...
Click to collapse
I've paid this company ....
[unlockdata dot co dot uk for a code and have used it, however that does appear to be the issue from what I can see.
They sent me a code, when placing my O2 sim in the phone asked for it, I entered it and all appeared well. However it must not be the case deep down in the phone somewhere.....
are you sure it hasnt been blocked by t-mobile? Could well be an insurance scam: data usually works on blocked phones whereas GSM doesn't.
Well I've took my O2 sim card out and stuck my T-mobile one back in and the T-mobile one works and the O2 one doesn't, but I can't make calls.
Did some diggging that this ....
I've not been able to use the phone due to it actually being barred from service. Please use the below link ..
www . checkmend . com / uk / verify
With the certificate ID of - CM4510856-D4848
Looks like it's not stolen or lost, but just barred. I wonder why.
Is there any way I can get this removed?
Its blocked then: blocked and barred are the same thing. More than likely the seller has sold the device then immediately reported it lost/stolen to claim a new one and thus not only have a new phone buy also a nice slice of cash in their back pocket.
There is no way that the phone will be barred without having been reported as either lost or stolen and there is also no way of having it unblocked unless you are the original owner, haven't made an insurance claim, and ring T-mobile with the blocking password provided when the loss was first reported to the police.
Personally I recommend you lodge a claim with PayPal immediately as any other line of enquiry will only serve to delay the inevitable: you will not get the phone unblocked.
Best of luck sorting it out.
Complaint logged with Paypal, just have to wait and see what comes of it. Included the link to the file saying it's barred, let's see what the seller has to say about that.
c*ck omlette that he is
Thanks so much for the info and shoulder to cry on, heh heh.
All the best, Sii
Good luck with it mate, hope you get it sorted quickly.
Well I spoke to T-mobile and they said "no idea why we blocked it, it's not listed as stolen or anything, there you go, unbarred".
I can make calls on my T-mobile sim, however it still REFUSES! to connect to O2, even though I've put in the unlock code supplied by the company listed above.
Spoke to O2 customer support and T-mobile, no bars on the phone, no issues are barring by either provider. Just refuses to connect to O2.
Any ideas?
If not, anyone want to buy a £360 2 day old HD2?
siilomax said:
Well I spoke to T-mobile and they said "no idea why we blocked it, it's not listed as stolen or anything, there you go, unbarred".
I can make calls on my T-mobile sim, however it still REFUSES! to connect to O2, even though I've put in the unlock code supplied by the company listed above.
Spoke to O2 customer support and T-mobile, no bars on the phone, no issues are barring by either provider. Just refuses to connect to O2.
Any ideas?
If not, anyone want to buy a £360 2 day old HD2?
Click to expand...
Click to collapse
i would try and get a different SIm from o2 maybe?
or even try flashing a different radio.
Audio Oblivion said:
i would try and get a different SIm from o2 maybe?
or even try flashing a different radio.
Click to expand...
Click to collapse
I've had 3 sims from O2 already this week, they've been really cool about it.
I've also had to ROMS on, the original t-mobile one, and the latest HTC ROM too.
I can't for the life of me figure out what the problem is, it's very annoying.
I may just put it up for sale on the bay of E, it works perfectly on T-mobile.
I'll try some other flashes this evening and see if that fixes it, however I don't think it will. FUnny thing is that it won't connect to the network but the large [G] connects, which does make me believe it's something radio based.
Been told to check the following ....
Yes in the sim card options type mepd
Network active - locked
Network disabled / inactive - unlocked
ANy ideas how?
Bit of an obivous thing really, but did you have to go through connection setup when you put the O2 SIM in?
johncmolyneux said:
Bit of an obivous thing really, but did you have to go through connection setup when you put the O2 SIM in?
Click to expand...
Click to collapse
Yes, and it won't connect/register/logon/access the O2 network.
This is the confusing thing, it can see the network but won't register with it
im not sure exactly which ROMS you have tried so i dont know whether they would have included a radio update... to be sure flash the radio ONLY!
Audio Oblivion said:
im not sure exactly which ROMS you have tried so i dont know whether they would have included a radio update... to be sure flash the radio ONLY!
Click to expand...
Click to collapse
Can anyone on O2 UK please list the Radio flash they're using and working with?
I did list the ROM I'm currently using in my first post.
I tried this with the originally installed T-mobile ROM (unknown details, apologies) the latest HTC ROMs (United Kingdom 1.48.405.2 and WWE:1.66.405.2) direct from their UK site and then the O2 listed in my first post.
I'll give everything another go tonight, seriously running out of steam on this topic though
siilomax said:
Can anyone on O2 UK please list the Radio flash they're using and working with?
I did list the ROM I'm currently using in my first post.
I tried this with the originally installed T-mobile ROM (unknown details, apologies) the latest HTC ROMs (United Kingdom 1.48.405.2 and WWE:1.66.405.2) direct from their UK site and then the O2 listed in my first post.
I'll give everything another go tonight, seriously running out of steam on this topic though
Click to expand...
Click to collapse
Im on 02 using radio 2.06.50.04 on mr.vandalay's Leo Lite V2.1 WWE Rom (highly recommended) With HSPL and works like a charm only mod ive need to do is the reg tweek to get mms full size.
Hope this helps mate good luck
mynamesteve said:
Im on 02 using radio 2.06.50.04 on mr.vandalay's Leo Lite V2.1 WWE Rom (highly recommended) With HSPL and works like a charm only mod ive need to do is the reg tweek to get mms full size.
Hope this helps mate good luck
Click to expand...
Click to collapse
Excellent, thanks so much for the information, I'll give that a stab when I get in after work. To save me hunting around, I don't suppose you'd be so awesome as to link to the ROM
Thank for everything guys, I just hope this ROM update fixes something ....

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