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GPRS Connect Dropped with phone call

I have an i-mate with the 1.52 Rom version. GPRS connects fine, but incoming or outgoing phone calls cause the GPRS connect to drop. Attempts to re-connect only work after soft reset. Any help greatly appreciated.

GPRS Dropped with phone calls
Little help?

Re: GPRS Dropped with phone calls
Pharmer said:
Little help?
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Upgrade to 1.60 version

Thanks. Is this 1.6 version available only from the club i-mate ?

Pharmer said:
Thanks. Is this 1.6 version available only from the club i-mate ?
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Not, is for all world XDAII

I did download a 1.6 version(t-mobile). After backing up my unit, I tried to install and the program halts with a "country code" error message. I'm stuck. Any advice? I'm a newbie.

I've got the same problem with 1.66 firmware. Seems to be not solved by i-Mate team .
i-Mate(XDAII) fw1.66
Optus, Telstra, Vodafone Australia

FAXING problem

OK, I have the new KSE True fax its on my XDAII,
(rom 1.72.00wwe, date 03/15/04, radio 1.17.00, protocol 1337.28, ext rom 1.72.181)
I have spoken to the software company, KSE TrueFax, they say its an o2 fault, (latest version supplied for O2 XDA and alike) and O2 say speak to the software company.
The fax when used switches off the mobile then initiates the modem then dials, then says no carrier detected? and switches off.
Yes I have fax enabled, Yes I have a fax number, I also have a Data number which all worked at the touch of a button on my 9210i and still does.
Can anyone help me, my hair is slowly disappearing in lumps!
Cheers
Trevor

Fax
my fax workes fine, Im currently in Amsterdam on there network and all is good

Faxing problem
:evil:
Well thanks Mario, its nice to know your fax is working fine!
Trev :shock:

Are there any com port settings that need to be changed

Hey
I have exactly the same problem as you and I started asking about it in another thread on here. However it died when the agreed solution was to ensure that fax was enabled on my service by calling up O2. I havent done this yet because im in the process of switching to Orange.
On the other hand you have definitely done this step already since you have a fax/data number and I assume this number is entered in TrueFax settings. Despite this, you still get the same error message as I do which is puzzling and worrying since some people kindly mention they have no problems!
The TrueFax website isnt much help either saying that "no carrier detected" is a very general message that could mean a lot of things, some listed can easily be elminated. One interesting point is how you enter the number to send the fax? Do you just enter 012345678901 or +4412345678901 or +++4412345678901. The help pages seem to indicate that the ++ or +++ and country code is something to check. I had a mess about with different combinations and it didnt work for me, however I probably dont have fax enabled on my service, which ill try to fix when im on Orange, hehe.
Please could anyone find the cause/solution to this problem or offer any fuurther suggestions?
Ash

Faxing problem
Well, after much emailing to KSE, some of the problem is solved.
1, the software switches of the mobile because...........that's the way its designed as its not integrated into the hardware like theNokia 9210i.
This problem will remain untill Mr Gates (Microsoft) allows software houses to fully integrate his and their software into PDA's.
well that's what they tell me anyway.
2, no carrier detected...............several reasons given for this.
a, no fax number
b, no fax number assigned to sim
c, no fax number activated by service provider
d, no data number
e, no data number assigned to sim
f, no data number activated by service provider
Notice that also the latest version of Truefax must have the latest ROM and Extended Rom KSE say.
I have all of this and still nowt!
Returning to Nokia is getting closer....
TREV

Faxing Problem
OK, OK
It now appears the latest software from KSE does not work on XDAII with the latest ROM versions it only works on the XDAIIs.
Does anyone out there have a working program on an XDAII with latest ROM version and of course Ext ROM?
Are you or have you had problems running latest KSE Fax software?
What software are you running does it work ?
Does anyone have an older working copy of KSE Truefax for XDAII ?
Can anyone send me a copy which works ?
[email protected]
Cheers
TJ

Fax
I am runnig an XDAII with the latest ROM and the extra bundle that I picked up from this Site.
When dialing a fax number I include + and the area code and thats it !
I made no changes to the units settings bar a soft reset

Re: Faxing Problem
ukmctc said:
OK, OK
Does anyone have an older working copy of KSE Truefax for XDAII ?
Can anyone send me a copy which works ?
TJ
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KSE True Fax 2.06 :?: :?:
http://forum.xda-developers.com/viewtopic.php?t=11739

I had the version listed above working on my XDAII before latest ROM upgrade.
After latest upgrade with latest version, it worked straight away after hard reset. Haven't changed any settings at all.
Got it on my MDAIII as well and works fine on that too.

Well the sagacontinues.
NO I don't have a working fax and have tried 2.06 too, the only thing that happened was the first fax it tried to send it asked for the first time what modem I would be using, then did the usual...................NO CARRIER DETECTED!
Yep I have been onto o2 and the usual YES its all on!
I have discovered though O2 have a massive problem at the mo, going back some 6 weeks, their system has packed up and things are not going well with the new installed system.........people are being billed for calls not made! and some are not being billed at all, so those of you on o2 keep an eye on bills etc;
Ah well, suppose its back to my faxing problem....thinking of changing to Vodaphone network.

Fixed It!
Hey
Well I must reccommend to ukmctc to do it and make the switch. I have just changed from O2 to Orange and not only does everything such as GPRS, WAP, MMS all work as before (I had to input new settings), faxing now works without a problem.
On O2 I simply could not get faxing to work and always got 'no carrier detected'. It made me wonder if the people saying it work ed for them were real or not.... :lol: :lol: :lol:
One thing I have ensured I do, and I dont know if it makes a difference is to prefix all numbers in TrueFax with +44 and omit the first 0, including the space where you input your own fax number. This means correcting the provided number when you're using the built-in contacts list to select a number too.
Good luck to everyone thats still having problems, maybe switching network is the solution! :idea: If anyone wants to grill me about the settings I use, please ask away. I am using KSE TrueFax 2.08 as supplied in O2's appsuite.
Ash

Faxing Problem resolved!
8)
Yes resolved it was easy to do!, you won't believe how easy......
Put my sim back into my Nokia 9210i and it works perfectly, I can now send receive faxes while receiving or making a voice call or surfing the net.
I'm so happy I could..sit!
Looks like the new toy isn't as good as the old one.

Have to restart phone to regain GPRS connetion

I Have to restart phone to regain GPRS connetion every now and then. I have radio version 1.01.00 and rom version 1.03.00 WWE. My provider is Vodafone in sweden.
If I go to flight mode and back to normal then I can connect to GPRS again. Should I uppgrade my I-Mate to get it to work? Any Ideas what to do?

I've heard of people with similar problems, you need to upgrade your Rom, if you wanna stay relatively safe, upgrade to:
Rom Version: 1.72.00WWE
U can get this from club imate

I'm afraid I can´t find the rom on the Imate Club site. But you belive my problem will be solved by uppgrading the rom right? I´ll have to search for it then. ;c) Thanks.

I sure don't see any version 1.72 on Club iMate at JAM Device Support. The latest available upgrade I see is:
Radio 1.01.00
ROM 1.03.143 WWE
Where do you see version 1.72?
Frank

I believe he's referring to the wrong device. 1.72 was for the I-Mate Pocket PC - not the Jam.

Ok. I have posted a case to Imate and they where about to send a file to correct the problem but I got an emty mail.

Imate support don't know what this is. I'm back on the hunt. Anybody else having the same problem with theirs? Please let me know in this thred

Sincere Apologies, I was in fact dreferring to the I-mate....didnt realise this thread was under magician

Got an ansver from Imate. They sent me an PDF file where they showed me how to set up the GPRS connection. The problem is, been there and done that. I’m totally lost here. Is it only me who has this problem with “magican” and Vodafone? (In Sweden). Frustrating! ;c(
Note: With my P800 and the same location and same SIM = no probem at all.

I have the exact same problem with Vodafone gprs in Sweden
Hi Robert
I have the exact same problem with GPRS. I am also a customer of Vodafone in Sweden. I have this problem regardless of the device I am using. I have been running Qtek 2020, 8010, 9090 and S100 (magician) devices with the same problem for quite a while now.
I have started to think that this is not a device problem. It is probably a problem with Vodafone GPRS. I have contacted their tech support a couple of times about this. So far we have tried disabling/reenabling GPRS on my account and switching to new Sim-cards. None of this has worked so far.
I am using their twin cards service switching between different phones, I am not sure if this has anything to do with the problem.
best regards
Christofer

Thanks a lot for giving me this feedback. I'll talk to Vodafone right away.

Solution: I know that Telia supports the magican device because they have them for sale. My solution was to call Telia and tell them that I wanted to use them instead. Its a covards solution but Imate blames Vodafone and Vodafone blames Imate.

I have an old Qtek1010 on Telia, and it is behaving just like your Magician on Vodaphone. Sometimes I have to actually remove the SIM and put it back in again to be able to reconnect.
Another question about the Magician and GPRS. I have read on a couple of forums that the Magician will not keep the GPRS connection alive when in "sleep mode". Is this true? If so I may have to quickly cancel my order...

bamse said:
Another question about the Magician and GPRS. I have read on a couple of forums that the Magician will not keep the GPRS connection alive when in "sleep mode". Is this true? If so I may have to quickly cancel my order...
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My gprs connection seems to stay connected ok even when the machine is switched "off". I have an imate jam on o2 in the UK.
I don't know if it stays on forever because i tend to log off gprs so i can go on line through bluetooth.
Simon

This is really bad news. I thought that since Telia do have thoose phones for sale they should have tested them in the net. In that case I should start thinking of going back to my old P800 instead of changing provider.
I Wonder if there are someone in here who it works for in sweden. Please let me know.

I have several collegues who are not experiencing these problems with Qtek devices on Vodafone network. So it does not seem to be a general problem.

RobertDahlberg said:
This is really bad news. I thought that since Telia do have thoose phones for sale they should have tested them in the net. In that case I should start thinking of going back to my old P800 instead of changing provider.
I Wonder if there are someone in here who it works for in sweden. Please let me know.
Click to expand...
Click to collapse
I just talked to Telia today as my GPRS broke down totally and there was just nothing that would make it connect. The person I talked to was very helpful and professional and we managed to isolate the problem to my SIM card. Being a brand new SIM I received just two weeks ago I though that just anything but the SIM would be more probable. It was very evident though as my SIM would not work with GPRS in neither mine nor a colleauges phone but the colleauges SIM would work just fine in both.
My new SIM will arrive on monday, and then hopefully it will not be too long before my S100 arrives as well

Ok, thats somewhat god news. Then there is hope to accually use this expensive piece of toy as it is suppose to.

Some input…
I have a Qtek S100 and run it with Telia. Works just fine, never have to reset or remove the SIM. However, I have problem with the GPRS to disconnect when synchronized with my PC and when using the phone. Have heard that an app called GPRS Keep Alive would solve that problem, haven’t tried it yet.
// Johnny

Re: Some input…
Johnny said:
I have a Qtek S100 and run it with Telia. Works just fine, never have to reset or remove the SIM. However, I have problem with the GPRS to disconnect when synchronized with my PC and when using the phone. Have heard that an app called GPRS Keep Alive would solve that problem, haven’t tried it yet.
// Johnny
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It will not. For two reasons:
1. There can only be one network connection at a time, and the activesync connection counts as a network connection (you can use network passthrough to use the activesync connection for network access from the PPC).
2. You can not have a GSM voice connection and an active GPRS connection simultaneously because they share the same radio hardware. Simultaneous GPRS and Voice would need two radios in the phone, and although it has been part of the GSM specification for quite some time there are no such device available on the consumer market yet.

have i got a dodgy rom??

ok sorry if this is really stupid but i am having problems with MMS - no please dont tut and hit the next post :roll: :lol:
problem - not working - "Dialed:Cannot connect for an unknown reason" - helpful!
things tried :
hard reset (yes left it to load all the O2 junk) still not working
O2_UK.cab from my Himalaya (which works fine on XDAII) downloaded from here ages ago.....no joy there either - do i need a different .cab?
manual settings from O2 website...nope!
anything daft that i have missed? i got this for the wife and its making me look silly :?
why couldnt she just get an XDAII!!! i can get that to work
from what i have read on here by reloading all the O2 rubbish after a hard reset it should have set up the GPRS and MMS but as it hasnt i am wondering if i may have been unlucky and got a corrupted extrom from new? i think it unlikely but O2 havnt registered the IMIE yet for me to be able to download the OS from their website or i would try reloading it.
please tell me i am missing something stupid or i will have to admit defeat and take it back to the shop! :roll:
ohh should add this is an O2 branded XDA mini with WM 2005, i never got MMS to work with WM5 on my XDAII but i figured as this was an official release that MMS "should" work out the box.....was i wrong? do i need to use a work around?
thanks for any help

hmm no replies?
surely someone else has had problems and if not then that would be of help to know :roll:
if there is anyone out there with an o2 uk mini that can confirm that the default from a hard reset gives working MMS with no other user changes then i will at least know that i have a faulty unit/ROM
would be apreciated

Sounds weird, if you have installed all the O2 cabs after a hard reset and it is still not working. In Start-Settings-Connections if you click on Manage existing connections for My Work do you see o2 Active? If that is there, and the settings are present in MMS settings on Pocket Outlook, it should be sending. If not, have you tried reflashing with the launch ROM from the my-xda.com website? It's exactly the same ROM as should be one, but maybe your Extended ROM is misisng something? Sorry I can't be more help, hope you get it sorted.
Fin

thanks, yes its a wierd one all right :evil:
all the settings are there and yes i have reloaded all the O2 active junk from a hard reset.
unfortunately as i only bought the phone yesterday the IMIE isn't yet registered with O2 so a cant download the ROM yet :roll:
oh well
thanks for the info at least i can be fairly sure that there is a issue with the device/ROM and its not just me being a plonker! :lol:

If you want the ROM you can get it without entering an IMEI
http://www.my-xda.com/xdaminis_soft3.html
Fin

ok here is the update - and the solution :lol:
1st i got the rom using the IMIE from my phone (they only check the IMIE matches the phone no. - not that it is the correct model)
re flashed the ROM - still no MMS :twisted:
thought for a minute then swapped SIM's and guess what, the plonkers at O2 have for some reason disabled MMS/Data on my wifes SIM!
so for anyone who gets a similar issue call your service provider and make sure the data service has been enabled! - though you might have expected them to have checked that when i first called them with MMS problems yesterday :evil:
hope this might help someone in the future

opentoideas said:
ok here is the update - and the solution :lol:
1st i got the rom using the IMIE from my phone (they only check the IMIE matches the phone no. - not that it is the correct model)
re flashed the ROM - still no MMS :twisted:
thought for a minute then swapped SIM's and guess what, the plonkers at O2 have for some reason disabled MMS/Data on my wifes SIM!
so for anyone who gets a similar issue call your service provider and make sure the data service has been enabled! - though you might have expected them to have checked that when i first called them with MMS problems yesterday :evil:
hope this might help someone in the future
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Click to collapse
D'oh! Oh well at least you know it's not your phone and its easily solved.

well i can't believe they (O2) did this, i went through all this when i took out the contract a year ago so i know it was working before the upgrade so they actually disabled this when i upgraded!
its not like you might wand a data service with a device like the wizzard, is it :roll:

Help! Atom Exec Auto Answers on WM5!

I have reflashed the lates O2 ROM, but calls coming in to my atom exec will cause it to buzz or ring for around 3 seconds and then the call is automatically picked up! This is a good feature IF you want it at certain times, but it makes the phone unusable in a biz setting.
All software is uninstalled after the re-flash, and I even flashed the latest WM6.1 to see if that would correct the problem (off this site). No luck.
Has anyone heard of this before? Suggestions? I had a lot of SPB software and Burr Oaks Wake-up Tweak but I didn't notice this problem before I moved to a new network. The same sim works on my nokia and motorolas, so don't think sim problem.
Thanks for any help...

I got the same and worked around it
Dear friend i got the same problem hard reset , reflash wont work. The last resort that worked for me is changing the SIM. Once i did this it worked for all the SIMS . ( I sold my Exec and the customer complained about this then i noticed the problem occur only for certains SIMs )
mail me [email protected] if you have any problems.