Battery/ Standby problems since a few days - MDA II, XDA II, 2060 General

Hi all
I expirence a strange problem I can't really explain to my self.
For two weeks now my XDA looses battery quiet rapid. I goes from 100% downto 25% in a matter of 8 hours... this hasn't been the case before.
I tried to do a hardreset and this fixed the problem for a new days, now it appeared again.
The standby problem is only when the phone is turn on, but I do have good network coverage, so the phone is not always searching or something. I don't have GPRS connected, no bluetooth or something and didn't install new software, there are no additional tasks running in the background.
Actually I would like to wait for a german 1.72 ROM before a upgrade the nexttime ( current is 1.60 )
Does anybody has an idea ????
Help is greatly appreciated !!!!
Alex

Hi Alex,
i have experienced the same problem since several weeks.
I have made a hardreset, Firmware update to the actual o2 Version (1.66.01GER, 1.10.00 Radio), and so on without a better result.
I suppose that it could depend on the o2 Network.
Two weeks ago on vacation in foreign networks the standby time was o.k.
The o2 Hotline has no information about this phenomenon until now.
Regards
Markus

Arrgh ****...
I was in a "foreign" country for nine months... just when I came back it started...
It seems fixed after a hardreset for a day or so, then it starts again...
I tried this new ROM, it's simply horrible, was totaly unstable, I switch back to 1.60.
I also thought I could be related to the network... this would not be good.
I am here in the office on the boarder of my homezone, someday I have homezone, some not... (shouldn't be the case either )
But my other mobile also behaves strange, it switches ( with homezone indicator on !!! ) to t-mobile... even I have a strong O2 signal...
I think it's time to write a mail to customer support...
Alex

Bah... is a fantastic PDA, but I must charge the battery every 2 days...
I think is normal...

I had to recharge very second day... that's normal if you use your pda...
but we are talking about 8hours and less without using it !!!
:evil: :evil: :evil:

Try switching on flight mode and see if it is better.
One thing I learned but not sure if it is scientific: don't xray scan your phone/pda when passing customs. My Siemems phone started behaving cranky when it gets scanned.
Lastly, if still as bad, suggest you send in to check it up. Hope just some problem with the battery. :roll:

Thanks.. but as I have allready written... when I turn flight mode on (same as turn the phone off) the battery is OK.
It has definitvely something to do with the radio.
The phone didn't get xrayed for a while now :wink:

Interference
It doesn't have to be an X-Ray machine Bro. Any form of frequency interference can screw your Xda's radio - but usually it will get back to normal after awhile (days) unless it is subjected to severe exposures.
What you can try to do is to goto Start-Settings-Personal-Phone-Network.
From Preferred Networks hit Set Networks - reprioritize.
Then under Network Selection change to Manual once the Xda gets hold of a signal switch back to Automatic.
Lastly check if your Broadcast Channels is enabled - disable it.
Worked for me after hours in the OR once - oops!

Xant said:
Thanks.. but as I have allready written... when I turn flight mode on (same as turn the phone off) the battery is OK.
It has definitvely something to do with the radio.
Click to expand...
Click to collapse
I have the very same problem for a few weeks now. Some more observations:
- power goes down at a rate of 1% every 12 minutes
- happens only with an O2 SIM. If I put in a D2 SIM, everything is fine
- happens with every O2 SIM - I tried three so far
- my O2 SIM works nicely in a friend's Himalaya
- bought a new battery - didn't help
- putting it right next to a speaker (so that you can hear all network activity) shows that there is not more activity than normal.
- problem is present with both 1.60ger and 1.66ger O2 firmware, with no software installed (i.e., directly after a hard reset)
I would be grateful for any tips or hints how to solve this! Also, if someone else experiences the same problem, please post here. Maybe it's a hardware problem, and the more people experience it, the easier it'll be to convince T-Mobile/O2 that there's a real problem.
Cheers
Daniel

News on this issue: I just flashed the Imate 1.72 ROM version, and at the moment it seems this resolved the problem. The 1.72 has a newer Radio ROM (version 1.14 rather than 1.10) than all 1.6x versions, so this could make the difference.
However, it is also possible that the effect is only temporarily gone, due to not having configured GPRS, SMS, whatnot for the O2 network yet, so it is too early to start partying...
And, of course, the OS is now English rather than German.
I will now leave my Himalaya alone for another few hours, just to confirm the problem is currently really gone, then I will start configuring it back to O2 settings, and add back all my software. This will take some time, as I want to check for the problem between all steps, and each check takes around one hour.
So, to all who suffer from the same problem: I suggest you wait a few more days before you upgrade. After I have finished my testing, I will post here again the results.
Let's hope 1.72 really does the trick!
Cheers
Daniel

More news: I am now pretty sure that (again) the Homezone application is at fault!
The battery drain we experience roughly matches the power consumption of the CPU when not in a sleep mode. So, it seems the Homezone application prevents the CPU to go to sleep mode.
Why that used to work, and only started happening some weeks ago, I don't know. My guess is that O2 slightly changed the way they broadcast the location info. That location info is sent every few seconds via Cell Broadcast on channel 221, and as the Homezone application has to read that, it's quite plausible that it gets woken up every few seconds (whenever a new broadcast arrives).
What surprises me, though, is that there seem to be relatively few XDA II owners on O2 who experience the problem. I will send an email to O2 support and ask them.
In the meantime, to correct the problem, uninstall the Homezone application. To do so, do the following:
- deactivate the Homezone display, using the "Homezone" program
- using the file manager of your choice, go to the Windows directory, find the file "OHZ.dll", and rename it to whatever you like. This step is important!
- soft reset your XDA II
- go to "Einstellungen" -> "System" -> "Programme entfernen", and remove the program called "V2R Homezone"
- with your file manager, go to the Windows directory again and remove the renamed OHZ.dll file. If there is still a directory called "Windows\V2R\HZ", remove that also.
Of course, you lose the Homezone display. But you get full battery life back!
Cheers
Daniel

Okay, I'm trying to find out why not everybody on the German O2 network is affected.
Alex and Markus: I opened a thread for this over in the PPC-Welt forum, see here.
You are invited to come over and participate! If you are not interested, could you please let me know where exactly you are located? I live in Munich, and it might be that O2 misconfigured just a few base stations here in the south of Germany so that the Homezone application behaves erratically.
Thanks!
Daniel

Hi Tazido
Fu#$%^&*( is it really because it move to munich... arrgh.
I do live in Starnberg, but I spend the weekend in Ludwigshafen and here everything was OK.

Xant said:
Hi Tazido
Fu#$%^&*( is it really because it move to munich... arrgh.
I do live in Starnberg, but I spend the weekend in Ludwigshafen and here everything was OK.
Click to expand...
Click to collapse
As mentioned in a post in that other forum, everybody who is affected should call the O2 hotline and report this as a "network problem", to raise O2's awareness of the situation.
For the moiment, uninstalling the Homezone app is the best you can do. :-(
Cheers
Daniel

I did uninstall the O2 Homezone app.
I tried to mail to O2 but this seems not to work for some reason, I get a 403 error.
About calling the hotline, I have to pay for this, as I switch to the web-based contract with the free SMS, so as long as i doesn't get worse I can live...
Alex

Related

XDA2: screen sometimes switches on in standby for no reason

hello world.
my XDA2 (which has been in repair for 1 week, since O2 Germany is unable to exchange it for supply shortage) sometimes switches on its' screen for no reason while being in standby mode.
Does anyone have an idea about the cause for this behaviour?
By the way, has anyone experinced mechanical problems with the SD slot?
On my XDA2 the mechanism got broke as a spring hopped out after using my Sandisk WiFi SD card averagely daily once for 3 months (that's the reason why it is in repair).
Anyway, the mechanism didn't made a stable impression to me from the beginning.
greetings to the world
inquisitor
Not sure if you are aware of this, but there is a flag on Start...Settings...Today...Items - Display Today Screen if device is not used for xx hours. This is turned on by default and the default value is 4 hours. I've never seen any use for this option and have had it turned off from day 1 and have made sure I remember to turn off after a couple of hard resets.
other possible reasons are for re-gaining the weak phone signal or the mobile schedule for sync with a server is turned on.
I had the same problem and actually searching the forums on this great site brought the solution to my problem.
Do you have sprite backup installed ? have you turned on the schedueled backup and/or to backup when battery level reaches a certain value ?
Sprite are aware of this problem. when these two optiones are turned on, the screen will turn on for no reason causing the battery to drain.
Hi
I see you have O2 in Germany and I guess Genion also...
In the first ROM Version die Homezone Control was buggy and cased this behaviour
Check your ROM if it is an old one (1.52) Update to the 1.60.52 here the homezone control is fixed ( and cleartype also good, I hated the 1.66 )
Alex
Thank you so far.
I hope O2 will return my repaired toy soon, so I can check your proposals.
I hate O2 Germany - they don't exchange $1000 phones, whereas Vodafone exchanges every customer's phone in advance at your doorstep. If GPRS is unaivalable, O2 won't even check what is going on and tell you to wait 24h and call again later. Sometimes the Multicards (up to 3 SIM cards with the same number) won't work for whole days, what means that you are not available and callers get a message saying, the called number was incorrect. Furhter the national roaming (which is necessary in Germany, since O2 has the worst coverage) with T-Mobile won't work for hours. I have had only bad experience with these guys!
Hopefully KPN buys up O2 Germany soon and makes their network and customer support work.

Phone Off on Power On, outgoing call problems, etc.

I am using the latest HTC ROM in the UK with Radio v. 1.03.03.10. When I restart the unit in the morning after switching the power off overnight the phone is off enough times to be a nuisance if I do not notice it. Occasionally it switches into flight mode when the unit is on as well, but this seems to be happening less frequently. I also sometimes have difficulty making outgoing calls, ie the call ends before even getting connected, and redialling will not work until I switch the phone off and back on again. Is anyone else having these problems? Is this an issue with the radio ROM? I have read about the difficulties with the latest Radio ROM upgrades on the forum, and if a Radio ROM upgrade would solve the problem I would appreciate some advice on the best one to go with for use primarily in Europe, with occasional travel to the US and Japan.
Hi, Sorry to hear about your issues, I and a couple others here have or had the problem with the phone being off/flightmode after turning it off, then back on.
Theres a another post about this somewhere..I was just too lazy to find it before I posted, and last I checked a true fix hadn't been found.
If I am correct it shouldn't occur if you only do a softreset, and if you look at your signal bars when you shut it off, it looks like it turns the phone/radio off during the shutdown process...that is normal I'm pretty sure, cause even when it worked correctly it still shut the phone off before a power off, I think the issue is related to the startup process and it isn't correctly turning it back on.
I have had it work fine for the longest, and then when I installed some software it quit, after the fresh installation of software it has worked again, also I notice if I power off the phone while its charging and then power it back on, it always works correctly.
I haven't had any actual incall/call issues myself I can't say if a Radio upgrade would help with that, but I don't suspect a radio only upgrade would help with the flight mode being on after a power down, but I am far from being positive, I think its installed software/ROM related, sorry I can't be of some real help, I'm dealing with it myself..its aggrivating to me, I have forgotten to turn flightmode off and missed calls for half a day untill I looked and noticed.
Start the improvement way by upgrading the Radio ROM
http://wiki.xda-developers.com/index.php?pagename=Hermes_ExtractedRadioRoms
Here you can find the 1.20 ROM, extracted from JASJAM ROM. Try to install it on your device.
Tell me about this.
Thanks for the feedback and the suggestions. Most helpful.
yes - i get that too - constantly (on a t-mob vario) - i get bumped off the network at least 5-10 times a day and it takes me anywhere between and 10 minutes to get back on. i also get bumped off systematically every night (i am always off when i get up).
calls too are a disaster - an average, it takes me 3 or 4 tries to complete a call when i have full network. (sometimes as much as 10-15 tries)
took my sim and put it into a magician and all went away, so *suppose* it could be a 3g thing, but i am really not convinced because the hermes does have a 2g radio as well (so it should fall back onto 2g whenever 3g fails...)
Not a Fix but a Working Solution
I started having the issue of the radio being off on startup a few weeks ago.
So I invested($10) in a copy of SK Softwares Scheduling Manager SKScheMa.
http://s-k-tools.com/index.html?skschema/m_skschema.html
This has a powerful scripting language and one of the script commands is "GPRS on"
I created a shortcut in the startup folder to a GPRS On script. and since then I have had no more problems.
i´ve the some problem, what do you do for no more problems ?¿?¿
thanks
Thanks for this. I will give it a try. Do you know by any chance if this also provides a way to have the phone ring through the speaker when it is connected to a Bluetooth headset?
>Thanks for this. I will give it a try. Do you know by any chance if this also provides a way to have the phone ring through the speaker when it is connected to a Bluetooth headset?<
If you are refering to SKSchema, then this should be possible. You can create a script that runs when a call is received.
The script can then instruct the phone to play a sound file.
We turned off the UMTS service and reverted back to GSM and that seems to have solved the issue.
Hope that helps.
Cheers,
J.
Just a slight update to maybe help find the cause, I had created a backup with spb before the problem occurred (minus pim data and emails not sure if it mattered) and after having the problem arise again and a few other issues, I decided to hard reset and try out the backup I made.
After installing my backup the problem was gone, and then I got bored the other day and installed some software, and I think removed some, and I had it happen once again after I had ran memmaid 1.72 and rebooted.
I don't know if it the software installaions that are causing it..but one thing that has been a constant is the memmaid, and it could even be my fault.
Is anyone having this happen to a basically oem device?
ChaoticDruid said:
Just a slight update to maybe help find the cause, I had created a backup with spb before the problem occurred (minus pim data and emails not sure if it mattered) and after having the problem arise again and a few other issues, I decided to hard reset and try out the backup I made.
After installing my backup the problem was gone, and then I got bored the other day and installed some software, and I think removed some, and I had it happen once again after I had ran memmaid 1.72 and rebooted.
I don't know if it the software installaions that are causing it..but one thing that has been a constant is the memmaid, and it could even be my fault.
Is anyone having this happen to a basically oem device?
Click to expand...
Click to collapse
Well, I can't exacly tell why but I get the same feeling about extra software.
After a hardreset or ROM upgrate (now Cing 1.34/radio 1.16) everything's fine. I deactivate ActiveSync and install some extra software (PocketZenPhone, Total Commander, Regedit, TomTom). After a few days still everything's fine. So I install some other software (SPB PocketPlus, Jetware, a today- and phoneskin) and still everything's fine for a few days. But then on a (not so) fine day: it hangs! The phone doesn't react or TomTom is hanging on the startup screen or the whole device is freezing. Why? I don't know, softreset and everythings fine for a few days.
I notices a few situations while it happened: first when I connected the carpower adapter and second a few times while receiving a phonecall (in my carkit and on poweroff).
Uninstalling everything doesn't seem to do the trick: it still hangs now and then. Also I dont have the patience to hardreset and use my device clean, without extra programs for a few weeks. But I guess in that case everything would be ok (?). But a device without the extra's has no use to me...
My feeling is that the installing the extra's causes a instability in the registry or elsewhere. I also have the feeling that the hardware causes certain instability: the gliding keyboard, the screen (alignmentproblems), the buttons, the SD-card, the network cards, bluetooth... (I had my device in repair with HCT because of the too easy gliding keyboard, the stylus, and the instability with TomTom, but those problems are solverd for now, exept for TomTom). So much hardware, so much software, all in one small device...
A small addition to my previous post: I think another possible cause for instability are the famous memoryleaks. Starting and stopping programs in my opinion never clears the whole memory, in spite of "real" programstoppers like SPB PocketPlus. After working a few days this could cause a freeze (?)

Phone freezing

Hi,
I have a big problem with my Tytn (sorry if this is already been posted). Quite often the phone freezes, making it impossible to turn on again. The only thing that works is a soft-reset. What is worse, is that when the phone is in this state, although the green light is regularly flashing, it is unable to get phone calls even if the caller gets the normal ringing signal. No trace is left of the call, neither in calls list! This is a really serious issue: please, let me know if you have an idea of how to solve the problem.
Thanks!
I am having the same issue. I haven't been able to isolate it. I was havign to0 restart 1-2 times a day. Same systems press the power button nothing. Lights blinking everything looks ok. but nothing on the screen. and i miss calls. really pain in the ass. I loaded mobile secretary and it hasn;t locked in a day or two which is odd.
I also sometimes have to rpess the power button two times for it to wake
me too
It's happening to me too. I will lose service and the phone doesn't go out and poll automatically when service should be good. It may show 1, 2, 3 bars then when I try to make a call it hangs, and then get an x and a Y!, then searches for service. I have the GSM only hack installed and the activesync workaround and it still does this. It is not useable as a phone.
do a search in this forum.
one relevant thread here:
http://forum.xda-developers.com/showthread.php?t=285974
With all due respect, there is no solution where the link leads to.
I am having the GSM problem also. Just from time to time I am noticing an exclamation mark near the 'antennae' icon in the top bar. When I tap it, I read 'Service unavailable' in the balloon. From that point I may either soft-reset, or switch GSM flight mode on and off, which brings the PIN code keyboard and the phone works again.
I really don't think it is related to power saving, as it happened a few times in the car with TyTN on external power.
mnez said:
With all due respect, there is no solution where the link leads to.
I am having the GSM problem also. Just from time to time I am noticing an exclamation mark near the 'antennae' icon in the top bar. When I tap it, I read 'Service unavailable' in the balloon. From that point I may either soft-reset, or switch GSM flight mode on and off, which brings the PIN code keyboard and the phone works again.
I really don't think it is related to power saving, as it happened a few times in the car with TyTN on external power.
Click to expand...
Click to collapse
I think warmkiwi's link may be relevant to jimwormold's original post, which may not be related to your and angled1's problem of failing to poll correctly after dropping it's signal.
Mike
yes, it was. sorry, i should have quoted the original author (jimwormold)
well, sorry for being so picky on you :|
Now when we have defragmented the conversation I wonder if the GSM problem is reported more widely? and what is supposed to do in order to isolate the problem and fix it...?
jimwormold said:
Quite often the phone freezes, making it impossible to turn on again. The only thing that works is a soft-reset. What is worse, is that when the phone is in this state, although the green light is regularly flashing, it is unable to get phone calls
Click to expand...
Click to collapse
Sorry to do a "me too" posting, but I experience the exact same symptoms. There is no obvious pattern to when this happens, but it is a major problem, as there is no way (other than trying to switch it on) to distinguish whether the phone is working or not at any given moment.
I am running the latest (South African) ROM on my Vario II.
Philip said:
Sorry to do a "me too" posting, but I experience the exact same symptoms. There is no obvious pattern to when this happens, but it is a major problem, as there is no way (other than trying to switch it on) to distinguish whether the phone is working or not at any given moment.
I am running the latest (South African) ROM on my Vario II.
Click to expand...
Click to collapse
Given this thread now appears to have two distinct issues running together I better be clear that I am referring to the lock-up/freezing issue not the dropped GSM signal issue!!
To be honest there are quite a few possible causes for the freezing issue(s). I would suggest searches and the wiki on such things as (and you may or may not have tried some already):
1. Use of a Task Manager to properly shut running programmes otherwise they contiue to run in the background
2. Proper shutting down of Active Sync in addition to any task manager you may have, as it can re-start itself automatically (particularly overnight. Look for the "Fake Server Trick")
3. Always shut down Wifi when not in use (vital particularly overnight but also good practice to avoid lock ups)
4 For overnight and possibly other quiet times you can consider having your device automatically perform a soft reset to clear any running programmes that may block alarms/receipt of mail etc. Look for such things as xbar or SK schema
Mike
mikechannon said:
Given this thread now appears to have two distinct issues running together I better be clear that I am referring to the lock-up/freezing issue not the dropped GSM signal issue!!
1. Use of a Task Manager to properly shut running programmes otherwise they contiue to run in the background
2. Proper shutting down of Active Sync in addition to any task manager you may have, as it can re-start itself automatically (particularly overnight. Look for the "Fake Server Trick")
Click to expand...
Click to collapse
Yes indeed, although I think that both: a Phone App problem, and a GSM signal problem, are indeed the same, maybe only differently percepted and described by users affected.
I need ActiveSync to be running in order for DirectPush to work. If it conflicts with the phone, it makes the device unusable concerning push email functionality.
mnez said:
Yes indeed, although I think that both: a Phone App problem, and a GSM signal problem, are indeed the same, maybe only differently percepted and described by users affected.
I need ActiveSync to be running in order to DirectPush work. If it conflicts with the phone, it makes the device unusable concerning push email functionality.
Click to expand...
Click to collapse
I agree they may be cause and effect for some folks. Although I don't believe we can say that all the freezing and lock-ups are due to dropped GSM signal and freezing when failing to re-establish it. The items I list either taken together or individually have been found by others to work in some cases.
I appreciate that if you require Active Sync running then this is not a solution for you. I think the issue of crashing on loss of signal requires more analysis and I'm not aware of much discussion of it - though I could be wrong!!
Mike
I was fiddling with the phone yesterday and today, and I have a hypothesis that my problem is related to PIN entry screen that won't pop up but is silently awaiting a PIN underneath.
I was trying to ucheck the "Require PIN when phone is used" box in Settings but with no luck, my PIN is then refused with "Unknown SIM Error" message. Maybe it wants a PUK but I don't have it on hand to try.
My plan now is to:
- uninstall all Phone-related applications (PhonePlus, Dark_Blue Buttons, EZDial),
- request PUK from my office and try to uncheck the box,
- try prepaid SIM card which has no PIN
To observe symptoms I need two-three days, so I will rather not be posting until solid data is collected.
ps Mike, it is a pleasure to be on a board with people like you.
mnez said:
I was fiddling with the phone yesterday and today, and I have a hypothesis that my problem is related to PIN entry screen that won't pop up but is silently awaiting a PIN underneath.
I was trying to ucheck the "Require PIN when phone is used" box in Settings but with no luck, my PIN is then refused with "Unknown SIM Error" message. Maybe it wants a PUK but I don't have it on hand to try.
My plan now is to:
- uninstall all Phone-related applications (PhonePlus, Dark_Blue Buttons, EZDial),
- request PUK from my office and try to uncheck the box,
- try prepaid SIM card which has no PIN
To observe symptoms I need two-three days, so I will rather not be posting until solid data is collected.
ps Mike, it is a pleasure to be on a board with people like you.
Click to expand...
Click to collapse
Very kind of you to say so
Look forward to seeing your findings.
Mike
new phone
I'm on day 2 of my replacement phone from Cingular and the problem with losing gsm signal is non existent. The problem was hardware and fixed by calling and getting a warranty replacement phone. I'll let you know if the problem returns. Oh, and I have not been using the gsm only hack. I'm trying to see if the phone will work as designed first.
angled1 said:
I'm on day 2 of my replacement phone from Cingular and the problem with losing gsm signal is non existent. The problem was hardware and fixed by calling and getting a warranty replacement phone. I'll let you know if the problem returns. Oh, and I have not been using the gsm only hack. I'm trying to see if the phone will work as designed first.
Click to expand...
Click to collapse
Good news - hope it continues to work well.
Mike
I am reporting from the test field that my problem persists, despite uninstalling all phone-related extenders.
I have noticed that freezing is paired with disabling Bluetooth. So after switching the phone off (flight mode on) and back on (flight mode off), I also have to turn on Bluetooth.
EDIT: I was grounded for last few days at home and freezing problem was not occuring. I am now thinking that it may be related to switching band between GPRS and UMTS. My next step will be disabling UMTS for good. It saves a whole lotta battery, by the way. I am for the third day mostly on standby, with a few calls made, and I am still on 70%! (no 3G in the area)
I have contacted my vendor and asked about replacement policy, they are "checking this with the importer". It's a beauty of living in not-so-western country. Poland is the name.
mnez said:
EDIT: I was grounded for last few days at home and freezing problem was not occuring. I am now thinking that it may be related to switching band between GPRS and UMTS. My next step will be disabling UMTS for good. It saves a whole lotta battery, by the way. I am for the third day mostly on standby, with a few calls made, and I am still on 70%! (no 3G in the area)
Click to expand...
Click to collapse
I'm having exactly the same problem, very annoying because the staus LEDs keep blinking as normal. I too think the problem is UMST-GPRS switching related, as I also have problems when phoning while I drive with my car from a UMTS enabled into a GPRS only zone. The voice call is interupted and I get a loud noise, sounding like a scrambled voice, on both sides of the connection. At home my UMTS signal is very weak, so I think it happens when I move around the house to a place where the TyTN switches to GPRS.
I've put my TyTN to "GSM network" only now to see if this helps, but I use UMTS frequently so this is no long term solution for me.
pbw
same problem here, only gsm wil not help, new sim cards wont help either even other provider wont help
check: http://forum.xda-developers.com/showthread.php?t=287669
treid several different roms nothing will help
good luck
Hi,
mine was siffering of freezing issue, I sent a mail to HTC support, they don't know about it but the guy said me that I must to hard reset my device. Then no more freezes, I will keep testing it.
Regards,
Taguapire.
BTW: I changed my old and almost destroyed SIM card by a new one.

Bug on HTC Touch 3G - Network problem ?

Hello
I've the HTC Jade smartphone since one week, and I'm very happy of this. I love design and multiple functions.
But sometime, I observed a problem with my phone.
It was normally on, no problem with network or others appears, but nobody can phone me or sms me, and I can't phone and SMS. It doesn't work too.
As the network was disfunctionnaly.
A phone reboot resolve the problem, but in one week I oftently had this problem (three times minimum). It's a real problem because I can't know when my phone is "disconnected" or no.
Is there anybody have this problem, and know a fix of this bug ?
Thanks,
Julien.
Do you use SPB Phone suite or similar software?
It happened to me before, if I switched GSM on, did not wait until it is really on and than switched the phone to standby.
No, I don't use SPB Phone or others software for my phone.
I just use ActiveSync for synchronise phone with computer.
Do you switch your GSM network off regularly?
Try hard reset. I think that is a software problem. Are you using 3G network or GSM only?
Just found a brand new bug.
When the phone is on stand by for a long period of time (during the night), if i get a sms, it only arrives when i press the power button to light the screen.
Until then, the phone doesnt warn me about the incoming sms.
sorry, double post
fenikso said:
Do you switch your GSM network off regularly?
Click to expand...
Click to collapse
No, I never switch off my GSM Network (you talk about Airplane mode ?).
And HSDPA mode and 3G are always activated.
Again now, my phone just have the problem ! I saw that when I wanted to call then it doesn't work.
I must reboot and I lost three calls and one SMS >_<
I'll test hard reboot now, and I'll tell you news.
Thanks to all !!
If you do not use any third party software, you can ask HTC support directly.
http://www.htc.com/us/CS_Mail.aspx
Zeganso said:
Just found a brand new bug.
When the phone is on stand by for a long period of time (during the night), if i get a sms, it only arrives when i press the power button to light the screen.
Until then, the phone doesnt warn me about the incoming sms.
Click to expand...
Click to collapse
Tried that one after whole night in standby. Worked just fine... Device woke up on it's own, delivered the message, played sound, started blinking LED.
C4st92 I have same bag with my O2 Atom Exec, but nobody can`t help me long time
I waiting, waiting long time... and buy new phone - HTC 3G, 2 days ago...and... Oops, i see your news, you make me shook
I hope you can make this bag...and write here about this problem....
I have also both bugs. Yesterday, my jade loose the call and didn't react at any order. I could not abbort the call. Actually after a reset, i was not able to call anybody as a operator failure.
And today after the night, I sent me a sms from the inet and my jade didn't react althrough it was on stand by. After wake up, the SMS was shown.
I have the german version of the jade.
Regards
Hi, I have the same problem with my HTC Touch HD. Only when i set to GSM network is good. Problems are when i use Auto or 3G band. I have this device from 17.11.08. How do You thing, can I replacement for new one? Without waiting for warranty repair?
Sorry for my English.
troxter
How do You thing, can I replacement for new one?
Try But, some shop have rule "If product have problen can change within 7 days from date of purchase with the original receipt only"
I bought this phone in Orange shop. It was upgrade phone.
is it a general bug or depending on device?
I already wrote that I did not encounter this problem in my Jade.
C4st92 said:
I'll test hard reboot now, and I'll tell you news.
Thanks to all !!
Click to expand...
Click to collapse
Since hard reboot, my phone has bugg two times.
I'll test to disable HSDPA and test with just GSM/GPRS Network if I keep this problem.
Wait & See
Guys, have you tried to contact HTC directly and ask about this problem?
I am using only GSM network and I did not encounter any of those problems. But if it seems to be common, why not ask them?
I called the german HTC support two days ago and reported the problem. They want to check this. The support has no resposibility to check, they report it to HTC directly and I think they could better speak english than german ;-)
Perhaps it depends of the rom. I have the german rom and using umts.
The problem is very special. If I receive a sms after a certain time (wake off 3h), only LED flashs. When the time is longer (e.g. 6h), the LED doesn't flash receiving a sms.

HD2 nags id love to get fixed

guys here is a list of little nags that i have, i have tried everything to try and fix them, flashed every radio and rom with no success, and tried changing every setting on the phone. id be so grateful to get any of these fixed.
1) latest version of Swype (v2.0) with skin crashes frequently, i am able to use the keyboard but no text is entered, to solve this i must switch back to the full keyboard and then back to Swype
2) opera says a download is completed, when the file is launched it is for example 300kbs and will not launch, when i download the same file again the file is downloaded and is for example 8mb, the file then opens. Double click to zoom also doesn't work for me on certain websites, for example BBC
3) there is NO solution to this, i have looked high and low for this, my internet connection disconnects very frequently, i have tried every single option to no avail, the internet disconnects very frequently if HSDPA is enabled (supported by my payment plan) and fairly often if disabled. put simply, this makes internet browsing a royal pain in the backside
4) after reading so many good things about the battery life of the phone i convinced myself it must have been a bad battery. bought a second official one - not cheap, even worse. 15 minutes of web use with all data services disabled in a strong reception area will drain roughly 20% of the battery, have tried all sorts of power management cabs and tweaks. ive drained the battery and charged it fully going on 8 times now.
5) a calendar appointment is created which lasts the whole day (a birthday), no reminder is set, so i dont appreciate it when i get reminded at 12o'clock at night when im sleeping
6) the weather is set to download every 3 hours, so why does it download every 20 mins?
im not complaining guys, honestly this is the best phone ive ever had and i recomment it to everyone, but some of the issues i have truly are annoying. id greatly appreciate ANY help in regards to any of the issues above
thanks
1 - i had trouble with the latest swype (the pale grey one? silvery coloured?) i went back to the dark one, it was unuseable (cant seem to find out how to bring up its version number, , the cab just says swype.cab, , , heh. So i'd say try get an earlier version, Mine works lovely.
2 - move the opera cache to the sd card, and clean it now n again. I have a lot of that kind of trouble with podcasts from bbc, 15 meg or so, , seems to help with the cache on sd.
3 - dont really know about the network details. sorry.
4 - i DO know that if you live on teh edge of the decent signal area, your phone jumping between 3g/hsdpa and edge/gprs will eat your battery. find comm manager and switch off the 3g button (if you have one) when you dont need fast access, can vastly improve battery, and email and other syncs dont need 3g most of teh time, only browsing.
5 - thats probably outlook adding the default "the day before" reminder, (or maybe the htc one works the same as the outlook one) either way, you have to manuall edit the appointment to set the reminder to no reminder.
6 - it will download if you linger on the weather tab for a second or so when swiping. Gives the impression that it is always updating.
Hope some of them at least help!
sam
thanks for the fast reply, not the first time too
1) ok ill uninstall swype and install the older one, hope this gets fixed as i prefer this layout
2) thanks - i have moved the opera cache to the sd card
3) my operator is tmobile uk, HSDPA is supported and so is 3g, i have unlimited data plan, the connection will drop after a couple mins, normally less, if HSDPA is disabled, the connection is slower but more stable, but in the end, the connection will drop
4) ive disabled HSDPA because atm its unusable, i do indeed have that 3g button and is always off, my connection is always on G, still 20% battery loss after 15 mins surfing
5) i mentioned that i set it to no reminder, what do you mean?
6) that makes sense - thanks
if you have any ideas how to solve number 3 id really appreciate it
I had the same issue with Virgin UK (uses Tmobile as you are aware) I flashed to 1.66 rom and my problems went away - battery life as much better also, hope it helps
thanks for your reply
i have also flashed to official 1.66 rom, the problem didnt change at all
i even tried different radios with this rom
any other ideas?
thanks
backup before you do the swype change, if you use a lock password, i believe some version of swype can affect that? (i dont use one so i wouldn't know, there are threads on it)
about outlook and the reminder thing, i'm not really sure of the details, but i've been syncing the same set of contacts and calendar with outlook for probably 6 or 7 years, and several times ive come across a situation where you set up an app, or event or something, and set no reminder, and it goes off at midnight the day before - the setting is actually 'one day' and the day starts at midnight, d'oh.
How it comes to be that it doesn't get saved i haven't pinned down, but it generally seems to be after a hard reset/complete wipe and resync. It often (not always) also creates duplicate birthday reminders.
This has happened to me from office 2000 right through to 2k7, and on different phone OS's, and different sync programs but it doesnt happen all the time.
(bit non specific, sorry)
it sounds to me like an outlook related problem, but i dont use outlook at all to sync anything to my phone
i still dont have a clue why i cant double click to zoom on certain websites, bbc is the one i look at the most its very annoying
Yea i hate the no double click on bbc site . Must be something about how its constructed i guess. , , cuts coming next year, it'l fall appart....
cgrec92 said:
4) after reading so many good things about the battery life of the phone i convinced myself it must have been a bad battery. bought a second official one - not cheap, even worse. 15 minutes of web use with all data services disabled in a strong reception area will drain roughly 20% of the battery, have tried all sorts of power management cabs and tweaks. ive drained the battery and charged it fully going on 8 times now.
thanks
Click to expand...
Click to collapse
Your battery should not behave like this and you should stop draining and charging the battery because you will ruin it and I suspect that you may have already done damage.
The batteries need a good few weeks of use to reach their max usable capacity and to achieve this charge it as often as you can for as long as you can. Nothing more, nothing less. No draining, cycling, conditioning of any sort. Just use it and keep it on charge.
I have mine on charge always at home and in the car and I have never got below 40% during the day and I'm a heavy user of the internet.
I have two backup power packs and have needed them only once when I was away for two days and couldn't easily charge.
thanks for your reply, i will do this for the battery, ill report back if it helps
thanks
anyone have a clue?
thanks in advance
cgrec92 said:
guys here is a list of little nags that i have, i have tried everything to try and fix them, flashed every radio and rom with no success, and tried changing every setting on the phone. id be so grateful to get any of these fixed.
1) latest version of Swype (v2.0) with skin crashes frequently, i am able to use the keyboard but no text is entered, to solve this i must switch back to the full keyboard and then back to Swype
2) opera says a download is completed, when the file is launched it is for example 300kbs and will not launch, when i download the same file again the file is downloaded and is for example 8mb, the file then opens. Double click to zoom also doesn't work for me on certain websites, for example BBC
3) there is NO solution to this, i have looked high and low for this, my internet connection disconnects very frequently, i have tried every single option to no avail, the internet disconnects very frequently if HSDPA is enabled (supported by my payment plan) and fairly often if disabled. put simply, this makes internet browsing a royal pain in the backside
4) after reading so many good things about the battery life of the phone i convinced myself it must have been a bad battery. bought a second official one - not cheap, even worse. 15 minutes of web use with all data services disabled in a strong reception area will drain roughly 20% of the battery, have tried all sorts of power management cabs and tweaks. ive drained the battery and charged it fully going on 8 times now.
5) a calendar appointment is created which lasts the whole day (a birthday), no reminder is set, so i dont appreciate it when i get reminded at 12o'clock at night when im sleeping
6) the weather is set to download every 3 hours, so why does it download every 20 mins?
im not complaining guys, honestly this is the best phone ive ever had and i recomment it to everyone, but some of the issues i have truly are annoying. id greatly appreciate ANY help in regards to any of the issues above
thanks
Click to expand...
Click to collapse
I experience the same problem (frequent loss of internet connection). I then shut down data connection and immediately re-enable it to turn it back on. This works, but it's annoying and a definite let-down for any smartphone, especially our powerful HD2.
I can't believe nobody has a solution for this. Apparently not even HTC does.
Anyone???
im glad im not alone, there are many many people with the same issues, whoever finds a fix is a saint!
My battery seems fine since i dropped a radio version and can now lost 3+ days with a lot of use and everything downloading automatic.
there are only two things that annoy me, slow/ lag when texting on the keypad and finally the random ghost typing
could you mention what operator youre using and where youre located?
perhaps your radio would be suitable for mine too
Make sure your birthday reminders are set to "none" and not "0 minutes".
I had this problem with birthdays also. They seemed to revert back to 0 mins when i flashed my phone and re-synced my contacts wo had to go through them and set from 0 min to none. Pain in the neck but better than being woken up at midnight!
cgrec92 said:
im glad im not alone, there are many many people with the same issues, whoever finds a fix is a saint!
Click to expand...
Click to collapse
I contacted the HTC customer service via their website and this is the reply I got from them:
This could be a driver conflict and we recommend to try a hard reset on it make sure that you back up all your data before the reset. If the problem still going on after this then contact us in this line +44 8458900079 and we will send your device to be repaired.
Does this make any sense? It almost seems to good to be true. My phone is fresh out of the box, been using it for about two weeks now with a standard 1.66 ROM. The data disconnect problem has been there since day one. I kinda feel like they recommend a hard reset no matter what the problem is
Anyway, I've read about other people having the same problem as cgrec92 and I but... is this an universal problem or are there lost of users out there who have no data connection problem?
that's really useful information thanks for posting that ill definitely keep in mind that i can send it off to get repaired, although keep in mind most people who have done this say nothing changes, from all I've read, tmobile customers are the most affected, i have done hard resets before but they em nothing, I'm going to try mtty to completely format the phone, maybe its something left over from the tmobile stock rom? anyways ill try that and report back
By the way: I'm on 3 network in Denmark.
i have used mtty and flashed artemis 5.0 with radio 2.06 as the rom recommends
have had some connection dropouts still although less common
what i have found though is that in connection setup, right click and click on update database, equip the new settings
not minimizing opera seems to keep the internet from dropping out too

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