Database Users

GPRS On O2 UK, Y is it not working?

Hi all, I hope someone can help with this,
I have tried to all O2 using 100 (but this keeps getting disconnected automatically) so I have to call as 0845 number which uses my minutes + I was waiting 30 minutes to speak to someone and when i eventually did get through they hung up (I am well Pi***d off with o2). Anyhow
I want to connect to the net using GPRS, however no GPRS symbol is displayed and if i try, i get a message saying "No moden at above number" any help would be great.
Cheers
Matt

Right, couple of things to suggest.
Firstly (and I know this sounds stupid)....O2 have recently installed new call centre handling "things" which SHOULD route your call more efficiently but as they have been put in by IBM (also, responsible for more recent "good inovations" in O2) the bits aren't working v well! - trust me as I speak from experience and "from the horses mouth" - I work for them!
So chill when you do get through....the staff on the phones are getting major grief from customers, dealers and fellow staff members (mainly store staff) because it's taking ages......It's not their fault!!
Anyway, back to your problem.....you haven'y said whether you got a new connection or an upgrade.....if it's the latter did you ahve GPRS on your previous phone and did it work?
If it's a new connection then GPRS hasn't been provisioned for some reason (although it can tkae 48 hrs max from connection to go through), same goes if it was an upgrade and you never used GPRS on the old phone.
Give me the answeres to these questions and I'll give you my best guess!
Mike

Check settings
I use this site for settings:
http://www.filesaveas.com/index.html
I would also suggest that you check that GPRS has actually been enabled by O2 for you. I had problems with MMS not being enabled although I HAD asked for it.

Thanks Mike for your responce, and I promise not to go ape at your colleagues.
I have a new account with O2, connected today, however seems strange that it could take upto 48hrs to get GPRS active, I was recently with ORANGE and as soon as I activated the phone (a SPV) the GPRS was active there and then. Ah well I will wait the 48hrs and hopefully it will come active sometime soon.
As an O2 employee, you may be able to assist on this query. As a paymonthly customer on O2 400, I am supposted to call 100 from my XDAII to call CS, but when I do this I get disconnected automatically as if the number is dead, any ideas?
Many thanks for your help.
Matt

An update on the aboe. I have managed to sort this problem out, I did a soft reset and when rebooted I noticed the phone settings were on Germany, changed it to UK and GPRS works fine.
Matt

for anyone searching with this problem
MODEM NOT FOUND AT DIALED NUMBER
1. phone CS on 0845 and make sure GPRS is on! (APN provisioning for mobile web access (you can 'check' on the 100 number, but they can't turn it on for you)
2. 3.30pm is the 'switch over' time, so soft reboot after this time each day (
up to 24hrs) ...... phone again if still not on !
3. GERMANY is default if you go to MY XDA - connections. it will always be on Germany. but the wizzard should of set it to UK when you first set it

Do you have the correct settings for wap over gprs, email over gprs using O2 payg sim with free gprs pages and wap.

Is there any portal to get the settigs to the O2 phone directly?

using gprs on an xda 2 with an o2 pay as you go sim card

i got an xda2 the other day but iv havent been able to use the gprs i even brought a new o2 pay and go sim card but i still can only use gsm i can not send picture messages ethier. iv tryed to change the settings to
apn payandgo.o2.co.uk
username. pay and go
password. password
but it still does not work it sayes its conected gprs but when i try and surf it just stayes blank and the litte windows logo flaping in the corner iv left it for 5 minets and the screens the same.
iv even tryed installing a new rom but it still dident fix the problem.
if anyone noes if i have to change any settings for it to work on pay as you go please could you help.
thanks peter

P n G - O2
Name of connection - GPRS
Select Modem - Cellular Line (GPRS)
Access Point Name - payandgo.o2.co.uk
User Name - payandgo
Password - password
Hope this helps , as i noticed your username had spaces in.

thanks
i didnt work but thanks very much for ur help i dint mean to put spaces in the user name but i rentered it any way as you said. its the same it conects theres even a litte gprs sign in the corner after a wile of waiting for the page to load it sayes `the page you are looking for can not be found. even when its something like www.google.com
thanks anyway for your help
peter

I went through all this,and can tell you that o2 payg doesn't support gprs.That's why people use Orange payg.

thanks
thanks for ur help do u know if you can keep your phone number is you swich networks.

I do Believe
I do believe that if you call O2 CS that can transfer your number to a different carrier.

Vodaphone Wap Issue - Newbie

Guys
Firstly this is my first PDA so bear with me
I have just got a O2 XDA Atom
I have a prepaid Vodaphone sim which i use
I connected them up and got onto vodaphone to get it setup for GPRS
After an hour or so on the phone, we can seem to connect to them via GPRS but it will not load any web pages. They then informed me that the phone doesnt supposed WAP and so i cannot use it with there GPRS?
Is this true ? what are my options ? Its a lot of money to spend so i can use excel etc
Thanks for any help
Jason

Can anyone help me?

ive had the same problem with vodafone, have you tried a diffrent sim card in it? with mine think theres something up with my sim because any other vodafone sim works fine!

I am in a different country but I have had this problem with my local vodafone before. The sales people know nothing about gprs and other data services. I have been very clear to them an stated what I want to use a service for and after being assured everything is fine still nothing works. In the end for me the solution with vodafone was to move to a billed account. After that (and a phone call to activate it) all wap and gprs worked fine.

MDA Vario II on O2Pay and Go no MMS/WAP Help!!!

I recently bought a MDA Vario II off Ebay, works great, when I got it I unlocked it and hard reset then clicked cancel so none of the Tmobile **** is installed. This is a wm5 phone on o2 pay and go.
The problem I am having is I cant use gprs, wap or use mms's.
Ive tried using all these sites (plus more) to no avail:
http://www.o2.co.uk/services/ota4/select
http://www.o2.co.uk/services/waystoconnect/getsetup
http://www.4winmobile.com/forums/ppc-faq/6251-q-what-uk-roi-gprs-settings-web-wap-mms.html
http://forum.xda-developers.com/showthread.php?t=299023
Ive tried installing the o2 cabs that you can find through the last link, none work. Ive checked, and double checked all settings for getting wap but it doesn't work. I cant receive email or go online.
One annoying thing, when I go into my messages folder and click on menu there is nothing I can click on to add mms settings! Argh!!
Has anyone experienced this before or know how to fix it? Recon upgrading to a cooked wm6 rom might bring it back, or a hard reset and installing the tmobile crap will work?
Cheers, T

There's a whole load of CABs for Operator settings on the Wiki - see here - scroll down to the O2 cab in the UK section.
Now, what I'm not sure of is whether the settings for PAYG are different to those for contract phones; however, given your lack of success so far, it won't hurt to try
EDIT: Read posts 1 & 6 (specifically) in this post for a load more info re: O2 PAYG settings
Hope this helps,
Mark.

Id tried the first one already, second one was new to me.
I installed it and nothing worked, so I changed the settings to pay and go, still doesn't work. The option for using MMS's hasn't even appeared!
I'm actually getting ****ing fed up with o2 now
I even read that they wont allow mobile internet fully... thats bull!
If anyone has any other suggestions that would great, otherwise Im gonna switch providers. Probably to 3 or t-mobile.

oops, double post

Try the attached cab, install it, soft reset, then you should get a 'connection setup' option in the connections control panel.
It should detect your carrier and automatically set everything up

Installed and it seems to have installed everything for contact o2. I tried changing all the settings it did to payandgo but when I try and access the web, ie, google.co.uk it displays that it is connected but internet explorer has a pop up that says 'the page cannot be displayed or downloaded because the connection was lost'.
But when I try and access wsp://wap.o2.co.uk I get an error from the 'G' symbol at the top saying 'cannot connect for an unknown reason'.
I have checked and double checked the settings and nothing is working :/ still no option for MMS either :/
Think I will try and hard reset and reinstall all the t-mobile ****e... see what happens.

Haha! Got it working!
I did a hard reset and let it install all the t-mobile ****e. Then changed all the t-mobile internet settings to o2 ones and it works!
****ing strange considering its the exact same settings I had used a hundred times before. The t-mobile rom must have a registry setting or something.
The MMS options have even appeared now, should just have to tweak the settings to get it working!
Cheers for the help anyway guys!

Not receiving MMS (O2 sim/spv m3100)

Hi all,
I finally could set up to send mms , by gprs connection(or i think that's the one it uses...) even that gprs connection doest work when i try to use internet explorer
Anyway, the problem now, is that still can't receive MMS A friend and my brother tried many times , and never arrive... when i tab the option "send/receive" if there is not any mms to send, it just says on the bottom line " error synchronization" and that's all.
any help please¿
I'm using O2 sim card, on a spv m3100 phone, with wm6 Schaps rom 3.54c
Regards
Carles

Try using the cab provided here to setup the operator settings.
http://forum.xda-developers.com/showthread.php?t=298813