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I have had a guts full of TomTom's crap. Their support is a joke.
I have legitimately bought all their software (paying twice for GB) I have bought their traffic plug-ins. But because an O2 repair was given a new device code I've gone 6 months without my navigation.
I got in touch & was told to send proof of purchase, I was about to upgrade to an XDA IIi so I waited, I then sent this e-mail with all my product codes & an A4 scan of my new contract :-
Please guys,
I have recently upgraded from an XDA II to an XDA IIi and although I've uninstalled previous versions of Nav3 & traffic each time I try to re-install I get a message saying ' you have not installed any voice files, I've tried zip versions too. I also need an unlock code as I've changed my phone again.
I have seen in another question that there exists an upgrade disk for versions using 2003SE which seems to have a seperate voice files, do I need this disk?
Or would I be better off waiting for Nav5 upgrade? (tho this would mean no navigation during my present 2 month+ tour of Europe)
Will the Nav3 maps work with Nav5?
I then got this reply :-
Response 13/04/2005 03.31 PM
Dear Mr R,
1. Run the installation CD and select Change voice promts, You can install from there.
2. This software has already been installed/activated on two different PDAs .To comply with the terms of the software licenece. Please fax a proof of purcahse of the new PDA. ( sorry we are unable to read the scanned attachment propelry) to +31 20 850 1097
3.Navugator 3 maps will not be Nav 5 compatible. However an upgrade will be happening in the new couple of weeks, More information will appear on our website in the coming few weeks.
With best regards,
The TomTom Customer Support Team
I'm going to try to get our Advertising & Trading Standards Board onto them, after the amount I've paid for this unreliable rubbish, it's completely unacceptable to have to be put through 'hoops of fire' to be able to use my own programme (I bought it, & all it's accessories, it's mine, isn't it?)
Sorry guys I'm ranting again! F*@%$#ng TomTom! I can't believe I'm saying this :-
Microsoft & their £40 Autoroute 2005 hve been my saviour! I just said something good about Microsoft!!!! :? :?
It may be some solace that the upgrade to TTN5 is imminent and this will effectively reset your install count. You will get TTN5, the latest UK map and a free upgrade to Maps Of Western Europe for a very very reasonable fee.
I know the install protection is a PITA but its there because earlier versions were widely pirated (although its done nothing to stop piracy of V3!).
It was exactly because of this problem that the keygens were produced, I have legit copies of tomtom 2 and 3 but still had to use third party hacks so i could use it when i upgraded roms or changed/upgraded pda.
Does anybody here use Co-Pilot 6 with the Exec, if you do comments would good on, installation, use etc
CoPilot 6
I would tell you if only ALK would provide the upgrade. They have been offering the upgrade since October 21 but all attempts to take advantage of the offer have been met with silence or an auto responder welcoming you to a customer support queue!
I am beginning to assume that there are no real people at ALK Europe.
Any suggestions for alternative software from a company that likes its customers?
Thats strange, I have emailed there customer support a couple of times and they replied very promptly unlike NAVMAN and TOM TOM who never bothered to reply. That's one one of the main reason why I'm interested in the Co-pilot because there customer support appeared better. Now you've got me thinking.
actually where did you bought it from ?
I cannot find any seller right now ? Seems that they will fit me best because of the eastern maps.
I'll let you know
I've been using Copilot since vedrsion 4. It's always proven to be a great and dependable product for me. I have ordered version 6 which seems like a perfect fit for the Universal. According to the e-mail I received, version 6 is supposed to ship tomorrow, so I will let you know next week how it works.
PanaBax
Hang tight!
Co-Pilot 6 will be available from T-Mobile UK real soon!
I am waiting for a copy myself.
Just trying to get some inside info!
co pilot6 and T mobile
Hi,
Funny I just rang tmobile two days ago asking for copilot 6 but it was not availbale for the Mda pro nor was available to buy and I was given no indication that it would be .So !!!!
Re: co pilot6 and T mobile
gps338 said:
Hi,
Funny I just rang tmobile two days ago asking for copilot 6 but it was not availbale for the Mda pro nor was available to buy and I was given no indication that it would be .So !!!!
Click to expand...
Click to collapse
It is advertised on the Co-Pilot web site that T-Mobile is a seller, I guess the operator you spoke didn't realise. Would not be the first time the customer service people didn't know what the company there work for sells.
Have you spoken with ALK
copillot 6 and t mobile
Here the answer fromAlk :
Thank you kindly for your mail. As of today T-Mobile has started offering the MDA Pro with CoPilot Live 6 as a tight bundle. They unfortunately do not sell the CoPilot Live 6 software alone, so if you specifically require this part I suggest selecting an authorised reseller from ALK’s published list at http://www.alk.eu.com/buynow/buy_authoriseddealers.asp. Please let me know if you have additional questions.
On its way
I got a notification that Copilot 6 shipped to me today. I chose ground service, so it won't be here until Friday. I will give you an update then.
PanaBax
I have heard that Co-pilot 6 should be available in stores as of Wednesday! But unfortunately only as a packaged deal with the MDA Pro.
Should be picking my copy up on Wednesday.
Re: On its way
Panabax said:
I got a notification that Copilot 6 shipped to me today. I chose ground service, so it won't be here until Friday. I will give you an update then.
PanaBax
Click to expand...
Click to collapse
I'll look forward to that, I order my o2 exec today, I just hope I've done the right thing :lol:
Re: On its way
Panabax said:
I got a notification that Copilot 6 shipped to me today. I chose ground service, so it won't be here until Friday. I will give you an update then.
PanaBax
Click to expand...
Click to collapse
Did you receive your Co-Pilot???
Not until Monday
Did you receive your Co-Pilot???
Click to expand...
Click to collapse
It was suppossed to arrive today, but the UPS track indicates that a train was late which delayed it :evil: (I've never seen that before :?: ). Anyway, UPS now has it set for delivery Monday. I will let you know how it works then.
Panabax
Co-Pilot has landed!
Picking up my copy on Monday!
meatychi said:
Co-Pilot has landed!
Picking up my copy on Monday!
Click to expand...
Click to collapse
What map version did you get Just the UK or UK and Europe??? and where did you buy from???
Well bit of a long story but - I am getting it for free!
I bought the MDA3 about three months ago and had problems with it within the first 28 days of me having it, when I tried to exchange it in store they didn't have any in stock and T-Mobile were dis-continuing them, so I waited and waited until the PRO came out and because CO-Pilot 5 isnt compatible with the Pro then they have to honour that to be exchanged too!
I would expect it to be UK and Europe as my copy of 5 was UK and Europe and the live version too!
I'll let you know how it goes when I pick it up later!
Ok Picked it up!
First strange thing I noticed was that they have packaged Co-Pilot 6 in a Co-Pilot 5 box ( a bit strange ).
Receive the usual annoying Welcome to Co-Pilot intro.
Seems to work fine in landscape mode.
Switching screens when selecting a button is pretty fast.
Connects to BT GPS OK
Whilst changing POI's application froze ( soft reset required )
Started demo - sound didn't work at first but works after soft reset.
Volume switching OK
3D view smooth
Zoom mode IN/OUT OK
Earphones works OK
Unable to connect to LIVE No Modem at above number when trying to connect via GPRS/3G
Same issue as above with traffic update
MAYBE CAUSED by the demo? will test later when in vehicle
POI's now working
Big finger buttons great!
Quits nice and quick!
Well thats all I got time for at the moment!
Will update as I test!
Copilot 6 has two seperate installations, WM 2003 and WM 5.0. The VGA looks great. Landscape works great. The big buttons are a real plus. It allows you to use the thing without the stylus. I tried to install with the text to speach, and it works, but I hate it, just like I hated the prior versions TTS. I will reinstall with prerecorded promts.
The bluetooth setup was simple and worked flawlessly. I've only had a short time to test it, but so far, I am very satisfied.
Panabax
Panabax said:
Copilot 6 has two seperate installations, WM 2003 and WM 5.0. The VGA looks great. Landscape works great. The big buttons are a real plus. It allows you to use the thing without the stylus. I tried to install with the text to speach, and it works, but I hate it, just like I hated the prior versions TTS. I will reinstall with prerecorded promts.
The bluetooth setup was simple and worked flawlessly. I've only had a short time to test it, but so far, I am very satisfied.
Panabax
Click to expand...
Click to collapse
Great information guys, interesting point about WM 2003 and 2005, do think it will work on the XDA II as well. BTW what BT device are you using
Anyone know what's happening with this? Dopod seems to have released GPS roms for every other area.
thanks
got an email back from them tuesday- they are currently testing the new WM6/GPS ROM. Just waiting for phone companies to give it the all ok.
hopefully within a few weeks.
Can you post a copy of the email your receive from them ?
Here is what I recieved a few days ago
Dopod is planning to release a new rom code for the D810 within the next 2 months pending approval from Optus, 3 Mobile & Vodafone.
The New Rom Code with allow existing D810 users to upgrade to Windows Mobile 6 operating system and it will also enable the D810 embedded GPS Antenna feature.
Once a user upgrades their D810 to the WS6 rom code all they need do is purchase Mapping software like – Co-pilot, Route 66 etc and install it into their device and they will be able to enjoy GPS navigation on the D810.
Note – A D810 with the new GPS rom code does not need an extenal antenna – the antenna is inbuilt.
The upgrade is planned to be available on the Dopod ANZ website pages at no charge to D810 customers.
We are also planning to release new models later this year and there will be a different version of the D810 made available for Mobile Operators Optus, 3 Mobile & Vodafone to offer.
We have not formally released any details of the changes to market other than there are some increases in the devices memory size and improvement to the CPU speed.
To date no Mobile Operator has decided to range or support.
Click to expand...
Click to collapse
dopod rom
RUU_Trinity_DOPODASIA_WWE_1[1].23.707.6_6275_1.35.00.11_108_Ship
the rom you need
you can disable the asian default on it and its ok for the rest of the world
jeakins, I have heard from some sites that if you use that rom we in australia get bad reception.
I'm with optus, what about u? any problems with yours?
dopod rom
to viperx
i have been using it for while now and ist the best rom i have ever seen and never had any problem with it , it solved most of problems, try it . the only alteration you have to do is remove the message comes in the beggining regarding the net work which only gives you set up for asia , just close it and it never comes back again , also you have to set it up manually for mms and internet.
Hi,
I have been using the ROM with GPS on Optus, and had no issues, reasonable GSM/3G reception, and GPS works with TomTom 6.
I have noticed the Optus Zoo wep pages don't work (but I never use them anyway). All other wep/web sites work fine via Optus internet or via the built in WiFi.
Regards
im using the latest trinity rom with gps and tomtom..
sometime it locks up.
i really need wm6
Liski said:
Here is what I recieved a few days ago
Click to expand...
Click to collapse
That's the same email they sent me almost TWO MONTHS ago.
yeah- i dont trust them to bring it out any time soon- back at the start of march i got a reply that said about 2wks, and then a couple of months ago they told me in a month or so..... i couldnt wait and just installed a cooked rom from here....
a recent post on Whirlpool forums said 5 weeks time...but again, grain of salt...
i'm running the Asian GPS-enabled ROM
Sometime over the weekend Orange UK have released a new update for the SPV M3100.
Although the software update page still shows the April 07 update, if you click the "downloads & support" tab the top link will download the new October 07 update (50.7mb).
Download Link http://www.orange.co.uk/business/downloads/SPV_M3100_ROMUpdate_1007.exe
UPDATE: This is not the awaited Windows Mobile 6.0 upgrade, but another, seemingly pointless Windows Mobile 5.0 release.
UPDATE 2: Just been phoned by Orange UK support to an e-mail I sent to them at the end of last week...they still protest that there will be no official Windows Mobile 6.0 upgrade released by Orange UK for the SPV M3100...even thought a number of us have has e-mails to the contrary. The data team will be phoning me back leter this evening once I get home from work...and will update you all with the result of the conversation.
Updates 3 & 4
Update 3
Orange UK customer support rung 4 times on Monday night, with the final call being escalated to the department manager. Every excuse under the sun was made for them not to give me the information I was requesting:
"Didn't know what it was..."
"Can't find your request..." etc.
The department manager said he'd contact the data team to find out what was going on...why they didn't do this in the first place is beyond me.
Update 4
The support department manager phoned to 6pm last night to say he hadn't any news as of yet from the data team, and that he wouldn't be in the office on Wednesday (today) and that he will contact me tomorrow...
Watch this space...
I'm watching I'm watching!
This update enables HSDPA. Hers's the complete list:
1) Phase in Orange New Security Policy.
2) Call management - when user tries to switch to a second incoming call the incoming caller no longer gets the engaged tone.
3) Correction of issue related to viewing streaming video in full screen mode.
4) Phase in the new MMS version to fix SMIL format compatibility issue.
5) The Line 2 VMI issue is fixed in this ROM.
6) The changes to US timezones are included in this ROM.
7) Phase in the SAP-Profile application in the Accessory folder to fix the Nokia 616 Carkit issue.
8) Phase in the new Dialer application.
9) Enable Vista support.
10) Enhancements to SPV M3100 device performance and stability.
11) HSDPA support is enabled.
Click to expand...
Click to collapse
2, 8, 10 and 11 are of interest to me. What is "Orange New Security Policy" all about?
I wouldn't hold your breath waiting for WM6 for the M3100 but this is the second update they have released to you never know. Here's hoping.
Update 5
Well, Thursday came and went...so did Friday, Saturday & Sunday. And still no return phone call from Orange
In the end, I phoned them on Monday evening when I got home from work...to the usual answer "Sorry, don't know anything about it."...spent 15 minutes re-outlining the problem and the issues with the current support structure Orange UK have adopted.
The support agent then comes back with "Oh, I've found your previous support call details..." (I wasted 15 minutes due to incompetence) "...but the person you were speaking to previously, works in another office and cannot transfer your call. I will have to email him to get him to phone you back."
I was fuming at this point, and told her I expected the return phone call by the close of the support hours...and surprise, surprise I didn't!!!
I'll give them until 18:00 tonight before I phone them back again...
Sherlock...any updates on this?
Update 6
Well, I had to phone Orange again last night...as I've still had no phone call from the person I spoke to last week. Spoke to a very nice lass who, after I again had to explain what was my support request, phoned me back 15 minutes after my original call with an update...
and I quote "The update would be too big for our website..." as she was speaking about the Orange UK Home Page website and not the Orange Business Services - homepage
This was ok, as when I re-explained the support call I forgot to mention the all updates for the SPV M3100 were held on the business site and not the normal site.
So, the up-shot of all this is...I will have to wait for her to get back to me next week with more information...when she has come back from her 3 day off rotation (fri, sat & sun) and had change to chase up the info from the business section.
One thing she did admit though was that "Orange are very slow at releasing anything..." which we all new anyway.
Will post any new information when I receive it...
Having put on the latest upgrade
(Hi Paul, I think we conversed on pocket gps !)
How do I go about downgrading the phone back to the version originally on the phone 13 months ago ?.
I can't believe how much a simple upgrade could scr*w up my phone. Yes the basics work but I only get the BT handsfree with one way audio (no TX only RX) My TTOne will now not communicate with phone to do traffic updates which it has done perfectly for months and the M3100 has crashed 6 times today in a matter of 4 hours....Arrrrrrr!!!
Original firmware please, pretty please, look I'm now grovelling...anyone ?
Next step see if I can get a phone upgrade after 13 1/2 months from orange in a 18 month contract ?
Phil
what is Radio version number in this ROM ?
phil-w said:
Having put on the latest upgrade
(Hi Paul, I think we conversed on pocket gps !)
How do I go about downgrading the phone back to the version originally on the phone 13 months ago ?.
I can't believe how much a simple upgrade could scr*w up my phone. Yes the basics work but I only get the BT handsfree with one way audio (no TX only RX) My TTOne will now not communicate with phone to do traffic updates which it has done perfectly for months and the M3100 has crashed 6 times today in a matter of 4 hours....Arrrrrrr!!!
Original firmware please, pretty please, look I'm now grovelling...anyone ?
Next step see if I can get a phone upgrade after 13 1/2 months from orange in a 18 month contract ?
Phil
Click to expand...
Click to collapse
Hi Phil,
Yes...it's me. Mike Alder can be seen around these parts too.
Sorry to hear that you've had problems. The latest ROM has been just fine for me.
Have a look at WM6...that could (possibly) solve your problems. I'm currently toying with the idea of installing the Schaps 4.01 WM6 ROM.
Hi Paul,
small world. or should that be small WWW
Would be handy to have a previous version of firmware to roll back to should I need it..
Tried a little update to solve a problem with the BT and tomtom unit I found on here but still no joy... Ah well, technology is great (when it does as it's told !!)
Right must let this thread return to it's originators request, don't want to hijack it..
Cheers Phil
I opened a support ticket with Vodafone UK about the annoying email sending and HSDPA problems that my HTC TyTN II has demonstrated since I 'upgraded' it to WM 6.1. Here's the response:
---<starts>---
Thanks for your e-mail about your TyTn 11/V1615 and problems since updating your firmware from 6.0 to 6.1.
I've been speaking with our technical experts today for some more info for you. I'm told that they are aware of various issues with the 6.1 windows software for this phone and unfortunately until a newer software version is available you will have these issues with the 6.1 version. It's unlikely they'd spend more money redeveloping the 6.1 software problems as they may already be looking towards developing the next version.
The only option they can give is to delete the newer version and find the old version to download again instead. We understand this isn't ideal but at the moment its' the only solution to these issues.
If there's anything else I can do for you, let me know, I'll be glad to do all that I can to help.
---<ends>---
That's a lot of help - not. They might at least have provided a page with a link to go back to 6.0...
Well you ...
You should trying to get support from Vodafone in The Netherlands , where I am an ex-pat. Got this damn thing last Tuesday (7 working days ago) and because I got my deal through the web shop, the one in my area won't help.
My problem is, when I took to the main shop in Rotterdam to get it changed to English version...great took the techie 5 mins to flash it . Yeah!!!
When I get back home, 1 hours drive but 2 at peak traffic time (which is all the F#####G time here, I fire it up go to GPRS authentification...nothing on screen, silch, nada, nothing
So sorry to piggy back your thread M8, but any help for this on this forum?